Collections representative jobs in Des Moines, IA - 157 jobs
All
Collections Representative
Accounts Receivable Specialist
Billing Specialist
Collections Specialist
Data Collector
Debt Collector
Collector
Credit And Collections Analyst
Customer Representative
Collections Coordinator
Customer Experience Representative
Matt Rainey Allstate Agency
Collections representative job in Urbandale, IA
Job Description
Our growing agency is looking to add the perfect fit to our team. We are looking to add a high energy, customer focused individual to help create the ideal customer experience for our clients. We take great pride in our proactive approach to protecting customers from every day mayhem. The right person possesses the ability to interact with customers in person, over the phone, and digitally. Our team is looking for someone who wants to grow with the agency. You will be joining a highly successful team thanks in large part to our approach to taking care of customers. This is a primarily phone based position in a challenging field that offers lots of variety in the daily tasks. Our agency team is looking for the perfect fit to help us continue to achieve the level of service our customers expect while our agency continues to grow.
Benefits
Hourly Base Salary + Commission + Bonus Opportunities
Flexible Schedule
Paid Time Off (PTO)
Hands on Training
Career Growth Opportunities
Responsibilities
-Assist customers navigating coverages options to help with the changing needs
-Perform tasks associated with customer billing
-Be the frontline face to customers for the agency
-Identify potential opportunities for sales within existing customer base
Requirements
-Positive attitude
-Ability to professionally interact with a wide variety of customers
-Patience with an ever changing marketplace
-Team and customer first mentality
-the ability to obtain a Property and Casualty license
$35k-54k yearly est. 22d ago
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Medical Billing Specialist
Wesleylife 3.7
Collections representative job in Johnston, IA
Join WesleyLife and Help Revolutionize the Aging Experience! Discover how WesleyLife is redefining what it means to age well: The WesleyLife Way Why Work at WesleyLife? At WesleyLife, we're not just a workplace-we're a community that values your growth, well-being, and happiness. With over 78 years of excellence in senior living, we believe in empowering our team members to make a difference while enjoying a fulfilling, supportive, and rewarding work environment.
A Typical Day for a Medical Billing Specialist at our Network Support Center:
* Manage Third Party billing across all WesleyLife branches, ensuring accurate and timely submission of claims.
* Stay updated on Medicare/Skilled billing regulations and implement necessary process changes for compliance.
* Understand Medicare and Commercial Insurance for co-insurance calculations, cash posting, and collections.
* Handle delinquent accounts and resolve credit balances.
* Maintain confidentiality of client and organizational information.
* Collaborate with various stakeholders including providers, finance staff, auditors, and state agencies.
* Update HCPC and RUG rates, PDPM and maintain billing software tables.
* Coordinate with Office Managers, Therapy Providers, and Directors of Nursing to ensure accurate billing and streamline operations.
* Communicate effectively with clients, responsible parties, and therapy providers regarding charges and financial information.
* Perform other duties as assigned, participate in projects, and collaborate with team members effectively.
What You'll Bring:
* 4-5 years of healthcare billing experience.
* Ability to manage multiple functions and schedules under pressure with changing priorities.
* Strong organizational skills and ability to meet billing deadlines.
* Excellent communication skills, both verbal and written, with clients, vendors, and team members.
* Professionalism in work ethic, attitude, and etiquette.
* Collaboration with internal and external resources while maintaining confidentiality.
* Attention to detail and the ability to work well in a team-oriented environment.
* Able to demonstrate strong problem-solving abilities, adept at resolving challenges independently and collaboratively.
Open Shift Available: Monday-Friday, 8am-4:30pm
Competitive Pay: The starting pay range for this position is $23.00 - $29.00 / hour and is based on your experience.
Community Location: 5508 NW 88th Street. Johnston, IA. 50131
What We Offer
We know a great career is about more than just a paycheck - it's about belonging, growth, and making a difference. At WesleyLife, we provide:
Health & Wellness:
* Comprehensive Benefits Package: Including health care, vision, dental, and 401(k).
* Discounted wellness center memberships and cash incentives for healthy habits
* Voluntary benefits including life, accident, and critical illness coverage
Education & Career Growth:
* Scholarship Assistance: Up to $3,000/year
* Tuition Reimbursement: Up to $1,500/year
* Educational Discounts: 18% off tuition at Purdue University Global
* Ongoing leadership training and development pathways
Extra Perks:
* Referral Bonus Program - bring your friends and earn rewards
* Recognition and appreciation programs that highlight your impact
* A workplace culture that prioritizes respect, teamwork, and support
Why Choose WesleyLife?
WesleyLife is proud to be recognized as one of Senior Care's Best Places to Work by WeCare Connect! We're committed to a workplace where every team member is seen, heard, and appreciated.
Ready to Make a Difference?
We're excited to meet people who share our passion for service, wellness, and community.
Apply today and help us continue to revolutionize the aging experience - the WesleyLife Way.
WesleyLife believes in welcoming all people to our team and is an equal opportunity employer. Because of our commitment to your health and well-being, you will be required to successfully complete a pre-hire health assessment, drug screen, and tobacco screen.
$23-29 hourly 1d ago
Credit & Collections Analyst
Collabera 4.5
Collections representative job in Johnston, IA
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Position Details:
Industry Manufacturing
Work Location Johnston IA 50131
Job Title Credit & Collections Analyst
Duration 4 Months (Strong possibility of extension)
Job Description
• Will support delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and taking action to resolve delinquent accounts while retaining our customers. In addition, will: use telephone negotiating techniques to build and maintain company, customer and dealer relationships
• Review payment history and account information
• Update/confirm debtor information
• Negotiate payment plan modifications according to established policies and procedures
• Administer collection efforts within federal and state regulations and company policy
• Assist with account resolutions for misapplied cash and refers problem accounts to supervisors
• We need an excellent communicator, both verbal and written, who thrives on solving problems and working in a global team environment.
Qualifications
• A Bachelor's degree in business or a related discipline is required. We also require: Minimum of at least 1 year of experience in customer service
• Ability to remain seated for long periods of time to perform telephone work in a call center environment
• Capacity to quickly change focus on work activities
• Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications A strong candidate will also have: Knowledge of negotiation techniques
• Familiarity with the client's financial policies and procedures regarding collections.
Additional Information
To know more on this position or to schedule an interview please contact:
Monaliza Santiago
************
$56k-77k yearly est. 60d+ ago
Data collector / Driver
Tsmg
Collections representative job in Des Moines, IA
Terry Soot Management Group (TSMG) is a field data collection company founded in 2017 in Europe. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.
Project objective The goal of the project is to help collect images of streets, main points of interest and public areas. The project is performed on cars with 360 cameras mounted on top that image the area around the vehicle and store those images on computers inside the vehicle. Later, this data will be used to enhance one the most popular online maps in the world.
The data collectors will be given specific routes around public streets and areas, specifically targeting commercial districts and historical sites. Due to poor weather conditions some areas will be visited multiple times in order to collect the best quality of imaging. The project is expected to last at least 3 months and will cover different city/state zones.
The ideal candidate enjoys driving, knows well the area, traffic trends, is highly responsible and reliable.
The schedule expected on the project is Monday-Friday, 8 hours/day 40 hours per week. You can work more than 8 hours if you will.Requirements
Must have a valid Driver License (driving experience, 1-2 yrs minimum)
Must have parking for a vehicle
Must be authorized to work in the US
Must pass the background check
Enjoys driving, with flexible schedule
Available for a minimum of 3 months
Responsible & Reliable
Good driving skills
Great communication skills
High level of responsibility
General car knowledge
Tech savvy (smartphone and basic apps)
Basic computer skills
Self-motivated and detailed oriented
We would be happy to get to know you and your skills better and see how we can support each other's growth.
Please apply and let's meet!
$33k-38k yearly est. Auto-Apply 60d+ ago
On-Site Collector - Des Moines, Iowa
Transworld Systems Inc. 4.3
Collections representative job in Des Moines, IA
, with hybrid potential! Compensation: $17/hour Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI?
* Paid training
* Team-oriented work environment
* Growth opportunity
* Generous bonus opportunity
* Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
* Communicate with consumers by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts.
* Provide thorough, efficient, and accurate account updates on computer files for each call made or received.
* Demonstrate effective skip-tracing techniques by locating consumer contact information.
* Counsel delinquent consumers to assist in finding funds to meet their payment obligations.
* Knowledge, understanding, and compliance with all applicable Federal, State, Local laws and regulations relating to job duties.
* Knowledge, understanding, and compliance with company policies and procedures.
* Maintain knowledge of functional area and company policies and procedures.
* Provide feedback to management concerning possible problems or areas of improvement.
* Make recommendations to implement improved processes.
* Perform other duties as assigned by management.
Qualifications
* High School Diploma or General Education Development (GED) certificate or equivalent relevant work experience.
* Previous collections experience preferred.
* Basic computer skills.
* Ability to maintain the highest level of confidentiality.
* Excellent interpersonal, written, and oral communication skills.
* Ability to work in a team fostered environment.
* Ability to work in multi-tasked environment.
* Ability to prioritize and organize work.
* Ability to adapt to a flexible schedule.
Work Environment:
* Office environment.
* Ability to lift and/or move 20 pounds with or without accommodation.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
$17 hourly 26d ago
Debt Collector
Blitt and Gaines PC 3.6
Collections representative job in Des Moines, IA
Full-time Description
Job Title: Collector
Blitt & Gaines, P.C. is seeking a motivated and detail-oriented Collector to join our dynamic Collections team. In this role, you will represent our firm and its clients by managing and recovering past-due accounts while maintaining a professional, respectful, and customer-centric approach. You'll engage directly with consumers and authorized third parties, negotiate payment solutions, and ensure compliance with all relevant regulations.
If you're a strong communicator, a skilled negotiator, and thrive in a fast-paced, results-driven environment, we'd love to connect with you.
Essential Duties:
Manage a high volume of inbound and outbound calls in a fast-paced collections environment
Maintain and update assigned accounts within the collections system daily
Monitor and respond to client voicemail boxes, documenting and resolving messages promptly
Negotiate payment arrangements and settlements in accordance with company and client guidelines
Accurately update customer account information and notes
Verify and confirm customer account details and banking information
Process secure payments and update payment methods as needed
Investigate and resolve discrepancies on accounts
Communicate professionally with consumers, attorneys, and third-party representatives
Ensure adherence to all applicable federal and state laws (e.g., FDCPA) and client/firm compliance policies
Assist the team with projects and other departmental tasks assigned
Performance Expectations:
Performance is measured monthly through scorecards evaluating:
Productivity metrics
Compliance with regulatory and internal standards
Attendance and punctuality
Performance is benchmarked against peers with rankings provided.
Education/Experience:
Previous collections experience required
High school diploma required; associate or bachelor's degree preferred
Experience in collections, customer service, sales, call centers, or QA is a plus
Familiarity with collections software and systems (e.g., CLS, Microsoft Office Suite)
Solid understanding of federal and state debt collection laws, including FDCPA
Knowledge/Skills/Abilities:
Excellent verbal and written communication skills
Strong negotiation and problem-solving abilities
High attention to detail and organizational skills
Professional demeanor with a customer-first attitude
Ability to multitask, prioritize, and manage time effectively
Self-motivated, accountable, and able to work independently
Positive mindset with adaptability and drive to learn
Comfortable working in a performance driven, bonus structured environment
What We Offer:
Competitive base pay
Monthly performance-based bonus opportunities
Paid Time Off (PTO) and Paid Holidays
Comprehensive benefits package: Medical, Dental, Vision, Life Insurance
Short-Term Disability
401 (k) retirement plan
Profit sharing
Professional Growth and Advancement Opportunities
Join Our Team
At Blitt & Gaines, P.C., we're committed to fostering a supportive, inclusive, and high-performance workplace. If you're looking to build your career in collections while making a meaningful impact, we encourage you to apply today!
Salary Description $18-$25
$29k-35k yearly est. 60d+ ago
Billing Specialist
Wright Service 4.5
Collections representative job in West Des Moines, IA
Corp:
Wright Service Corp. is a prominent leader in several environmental services industries, providing integrated vegetation management, forest management and reforestation, technology solutions, environmental and agricultural sustainability consulting, commercial environmental services, residential and commercial landscaping, tree care, interior plantscaping, and other outdoor and indoor services.
The Wright family of companies includes Wright Tree Service , Wright Outdoor Solutions , Eocene Environmental Groupâ„ , Eocene Environmental Group of the West, Wright Tree Service of the West, Wright Tree Service of Puerto Rico, Wright Canada Holdings, and commonly seen brands, such as Spectrum Resource Group, ArborCare and Verdure Elements.
Wright Service Corp. has been employee-owned since 2002 and headquartered in Central Iowa since 1933, when Wright Tree Service was founded by John L. Wright.
JOB SUMMARY:
The Billing Specialist plays a key role in supporting the accuracy, timeliness, and integrity of customer billing processes. This position is responsible for generating, reviewing, and submitting invoices in accordance with customer agreements and internal policies, while also supporting billing-related inquiries and coordinating with operations and field staff as needed.
ESSENTIAL JOB FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions:
Accurately prepare, generate, and submit customer invoices in accordance with utility and service contracts.
Enter billing data into customer-specific platforms and internal systems, ensuring alignment with contractual obligations.
Review billing documentation and timesheets to validate service hours, rates, job codes, and other invoice elements.
Maintain organized and up-to-date billing records and documentation for audit and reference purposes.
Reconcile billing discrepancies and resolve issues in collaboration with internal departments and customers.
Assist in the preparation of periodic billing reports, customer summaries, and financial records.
Respond to customer billing inquiries and requests with professionalism and timely follow-up.
Ensure billing compliance with union and utility contracts, including rate changes, service modifications, and adjustments.
Collaborate with field teams to collect and verify billing data as needed.
Perform other related duties and administrative tasks as assigned.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
KNOWLEDGE, SKILLS & ABILITY REQUIREMENTS:
Strong attention to detail with excellent data entry and organizational skills.
Proficiency in Microsoft Office products, especially Excel.
Ability to work independently and manage time effectively in a deadline-driven environment.
Familiarity with customer invoicing systems or portals is a plus.
Strong written and verbal communication skills with a customer service mindset.
Demonstrated discretion when handling confidential information.
EDUCATION, CERTIFICATION & EXPERIENCE REQUIREMENTS:
2-year/4-year preferred
2+ years' experience in billing, accounts receivable, or a related administrative role (utility or service industry preferred).
Benefit Summary:
Full-Time employees within Wright Service Corp are eligible for the following:
Medical (HDHP & PPO), Dental, and Vision
401k and 401k match
ESOP (Employee Ownership Program)
Paid Time Off (Vacation, Sick, Floating Holidays)
Paid Parental & Family Care Leave
Company Paid STD, LTD, and Life Insurance
Paid Volunteer Time
And More...
Learn more at *************************
Wright Service Corp. employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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$32k-42k yearly est. Auto-Apply 19d ago
Billing Specialist
Lightedge Solutions 3.3
Collections representative job in Des Moines, IA
Lightedge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! Lightedge is seeking a detail-oriented Billing Specialist to join our accounting team. The ideal candidate will have 3-5 years of relevant experience in handling billing and month end accounting tasks. The Billing Specialist is responsible for all billing processes related to invoice and payment collections and maintaining customer relationships by serving as a point of contact for all customer billing needs. The ideal candidate is motivated, excited to learn new technologies and is a self-starter. This position reports to the Revenue Assurance Manager and works closely with all departments.Responsibilities
Handle monthly billing and invoicing processes, including reviewing monthly invoices, making manual adjustments and incorporating data to be billed from multiple systems.
Communicate and collaborate with various departments to understand unique billing processes, resolve billing issues, and help answer general customer questions.
Provide excellent customer service via email or phone to our contracted clients.
Work with customers directly to collect past due balances.
Apply payments in the billing system to customer accounts.
Provide customers with account reconciliations to resolve billing and payment discrepancies.
Understand the quote to bill process and resolve errors as needed.
Gather customer information to get an understanding of their business needs and establish rapport.
Research and resolve issues using available resources.
Stay current with system information, changes, and updates.
Education and Experience
Bachelor's or Associate's degree in Accounting, Finance, or related field is a plus.
3-5 years of experience in billing, accounts receivable, accounting or related finance role.
Experience with NetSuite & Salesforce preferred.
Ability to work in excel.
Detail-oriented with a high level of accuracy in data entry and analysis.
Strong communication skills and ability to work cross-functionally with Sales, Accounting and other teams.
Ability to work within a team environment.
Highly motivated and passionate about daily tasks as well as overall company initiatives.
Excellent written and verbal communication skills
Strong organizational skills and the ability to think critically.
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
$29k-39k yearly est. Auto-Apply 60d+ ago
Lead, Accounts Receivable Specialist
Cardinal Health 4.4
Collections representative job in Des Moines, IA
**_What Customer Service Operations contributes to Cardinal Health_** Contracts and Billing is responsible for finance related activities such as customer and vendor contract administration customer and vendor pricing, rebates, billing (including drop-ships), processing chargebacks and vendor invoices and developing and negotiating customer and group purchasing contracts.
+ Demonstrates knowledge of financial processes, systems, controls, and work streams.
+ Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls.
+ Possesses understanding of service level goals and objectives when providing customer support.
+ Demonstrates ability to respond to non-standard requests from vendors and customers.
+ Possesses strong organizational skills and prioritizes getting the right things done.
The Accounts Receivable Team Lead performs day-to-day AR functions with the goal of ensuring that all policies and procedures related to providing consistent, supervisor customer/patient care are adhered to, and service & production goals are met effectively and efficiently. They will work within the scope of responsibilities as dictated below with guidance and support from AR & Billing leadership teams.
**_Responsibilities_**
+ Provides ongoing leadership and support to team associates to ensure that day-to-day service and production goals are met.
+ Assists management in monitoring associates' goals and objectives daily; motivates and encourages associates to maximize performance.
+ Provides ongoing feedback, recommendations, and training as appropriate.
+ Assists supervisors in ensuring staff adherence to company policy and procedures.
+ Assists supervisors in related personnel documentation as required, necessary, or appropriate.
+ Acts as a subject matter expert in claims processing.
+ Processes claims: investigates insurance claims; properly resolves by follow-up & disposition.
+ Lead and manage escalation projects, addressing complex issues and ensuring timely resolution to maintain optimal account receivables performance and client satisfaction.
+ Resolves complex insurance claims, including appeals and denials, to ensure timely and accurate reimbursement.
+ Verifies patient eligibility with secondary insurance company when necessary.
+ Bills supplemental insurances including all Medicaid states on paper and online.
+ Oversees appeals and denials management to maximize revenue recovery and minimize financial leakage, ensuring all claims are accurately processed and followed up in a timely manner.
+ Manages billing queue as assigned in the appropriate system.
+ Investigates and updates the system with all information received from secondary insurance companies.
+ Ensures that all information given by representatives is accurate by cross referencing with the patient's account, followed by using honest judgement in any changes that may need to be made.
+ Processes denials & rejections for re-submission (billing) in accordance with company policy, regulations, or third party policy.
+ Updates patient files for insurance information, Medicare status, and other changes as necessary or required as related to billing when necessary
**_Qualifications_**
+ 6+ years of experience, preferred
+ High School Diploma, GED or technical certification in related field or equivalent experience, preferred
+ Proficiency in Microsoft Excel (e.g., pivot tables, formulas), preferred
**_What is expected of you and others at this level_**
+ Takes the lead in effectively applying and teaching new processes and skills in order to accomplish a wide variety of assignments
+ Comprehensive knowledge in technical or specialty area
+ Ability to apply knowledge beyond own areas of expertise
+ Performs the most complex and technically challenging work within area of specialization
+ Preempts potential problems and provides effective solutions for team
+ Works independently to interpret and apply company procedures to complete work
+ Provides guidance to less experienced team members
+ May have team leader responsibilities but does not formally supervise
**Anticipated hourly range:** $22.30 - $32.00/hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 1/8/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$22.3-32 hourly 22d ago
Collections Specialist / Auto Insurance Representative
Globe Acceptance 3.6
Collections representative job in West Des Moines, IA
Globe Acceptance, Inc., a Bernau Capital Partners company, is a dynamic and growing organization. We specialize in purchasing and servicing sub-prime automobile installment sales contracts. Our organization is looking for an Auto Insurance Collection Specialist who is motivated to make a positive impact to achieve our company's goals.
In this role the Insurance Representative provides support to clients in all insurance products and services and in the processing of insurance related transactions for automobiles and some commercial insurance. The successful candidate will also respond to client reports concerning loss or damage to facilitate the processing of claims. No insurance license is required.
Job Duties
Confirms and requires insurance coverage
Verifies and uploads Insurance verifications
Retrieves and processes email requests pertaining to insurance verification
Attends to assigned queue which holds the assigned case hold of verification requests
Communicates with inner office department heads about daily progress and volume of insurance verifications
Reviews insurance notifications and provides adequate sorting, processing and inputting
Uploads miscellaneous insurance notifications
Position Requirements
Relevant work experience in insurance, customer service, sales or management
Exceptional communication and interpersonal relationship skills
Knowledge of insurance rules and regulations
Excellent time management and multi-tasking skills
Demonstrated leadership abilities, competitive drive and outgoing personality
Bi-lingual in English and Spanish a HUGE PLUS!
Open to work Saturdays
Compensation and Benefits
As a team member of Globe Acceptance you will enjoy a robust benefits package that demonstrates our dedication to employee satisfaction:
Competitive Salary
Paid time off including vacation days and holidays
Health, dental, vision, life insurance, disability
Flexible Spending
401(k) match
Globe Acceptance is an Equal Opportunity Employer
$27k-35k yearly est. Auto-Apply 60d+ ago
Billing Specialist
Business Office 4.3
Collections representative job in Boone, IA
We are looking for a motivated, detail-oriented individual to join our Clinic Business Office team. We offer a team approach to healthcare, competitive pay, and great benefits.
Status: Full-Time - 40 Hours per Week
Shift: Day - 8:00 a.m. to 4:30 p.m.
Days: Monday through Friday
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Life insurance
Aflac
Short-term and long-term disability coverage
Wellness program and reimbursement
Free access to Boone County Hospital's onsite fitness room
Generous PTO Accrual Plan
Iowa Public Employees Retirement System (IPERS)
Employee Assistance Program (EAP)
Onsite Cafeteria
Salary Scale: $18.10-25.27
POSITION SUMMARY:
This position will be responsible for performing billing and follow-up functions, including the investigation of payment delays, resulting from no response, denied, rejected and/or pending claims with the objective of appropriately maximizing reimbursements and ensuring that claims are paid in a timely manner. This position requires strong decision-making ability around complex claims processing workflows and requires utilization of data coming from multiple resources.
BCH POLICY STATEMENT:
It is the obligation of each employee of Boone County Hospital (BCH) to abide by and promote BCH's mission, values, Code of Conduct, Standards of Behavior, policies, procedures, and related practices. This includes policies relating to Compliance, Infection Control and Safety.
HIPAA SECURITY COMPLIANCE:
Boone County Hospital is committed to following all federal guidelines related to privacy and security. All employees will be held to the highest standard of confidentiality and will be required to annually sign an employee confidentiality agreement that outlines the rules and expectation for every BCH employee. Failure to abide by these guidelines could lead to disciplinary action including termination.
Security Access: High Incumbent has access to restricted or confidential patient information and must comply with the terms of the BCH privacy & security policies as it applies to their job.
BEHAVIORAL REQUIREMENTS:
Boone County Hospital has developed standards for behavior expectations of all employees. Please refer to the Boone County Hospital Standards of Behavior.
ESSENTIAL FUNCTIONS:
Resolve billing errors and edits to ensure all claims are filed in a timely manner
Ensure all claims are accurately transmitted daily and all appropriate documentation is sent when required
Verify eligibility and claims status on unpaid claims
Review payment denials and discrepancies and take appropriate action to correct the accounts/claims.
Respond to customer service inquiries
Perform charge corrections when necessary to ensure services previously billed incorrectly are billed out correctly
Submit replacement, cancel and appeal claims to third party payers
Provide timely feedback to management of identified claims issues, repetitive errors, and payer trends to expedite claims adjudication
Work accounts in assigned queues in accordance with departmental guidelines
Contact patients for needed information so claims are processed /paid in a timely manner
Work directly with third party payers and internal/external customers toward effective claims resolution
Other duties as assigned by the Patient Financial Service Director
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Prefer one year of experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing medical claims processing and or financial counseling.
High School Diploma or GED
Interpersonal skills
Written and verbal communication
Basic computer skills
Motivation, teamwork and professionalism
Customer/Patient focused
Planning and organizational skills
PHYSICAL ACTIVITY REQUIREMENTS:
EQUIPMENT/TOOLS:
Operate office equipment such as computers, printers, copy machine, calculator, facsimile, multi-line phone system, and scanners.
WORKING CONDITIONS:
Typical working conditions include sitting at a desk for extended periods, while working on a computer or talking on the phone.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Vision must be correctable to view computer screens and read printed information. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
Hearing must be in the normal range for telephone contacts and other conversations.
The above is intended to describe the general content of and requirements for this job. It is not intended to be a complete statement of duties, responsibilities, or requirements.
$18.1-25.3 hourly 12d ago
Accounts Receivable Specialist
Plumb Supply Company II LLC 2.9
Collections representative job in Des Moines, IA
Job Description
Founded in 1946, Plumb Supply Company is a family-owned, Midwest-based Plumbing, HVAC, and PVF distributor serving the needs of professional plumbing and heating contractors. With 32 locations across Iowa and Missouri, a large, knowledgeable staff, and a large fleet of trucks, we strive to deliver quality, innovation, and value to customers of every size. For more information about our company, please visit our website at ********************
Plumb Supply Company is seeking an Accounts Receivable Specialist in our Corporate office in Des Moines, IA. This is a full-time position working Monday through Friday.
Responsibilities:
Own cash application: accurately post payments (cash, check, credit card, ACH) and keep records current.
Be a problem-solver: respond to customer inquiries, research discrepancies, and keep accounts accurate.
Support credit & compliance: process credit applications, maintain tax-exempt certificates, verify lien waivers, and prepare documents for audits.
Stay ahead of deadlines: ensure payments are processed before monthly statements go out.
Collaborate to get results: partner with managers, customers, and outside sales to resolve issues and support business objectives.
Exercise good judgment: make independent decisions on routine reconciliations and apply discounts appropriately.
Contribute broadly: assist with audit prep and other related duties as assigned.
Qualifications:
High school diploma required; AA or BS/BA in accounting, finance, or related field preferred.
Prior Accounts Receivable or Accounts Payable experience preferred.
Strong attention to detail, organization, and follow-through.
Proficiency with Microsoft Excel, Adobe, and ERP software.
Clear written and verbal communication; ability to manage multiple priorities in a fast-paced environment.
$29k-35k yearly est. 23d ago
Driver / Data collector in Ames, Spain
TSMG
Collections representative job in Ames, IA
Terry Soot Management Group (TSMG) is a field data collection company founded in 2017 in Europe. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.
Project Overview
This project aims to collect high-quality visuals of streets, key points of interest, and public spaces across EU countries. Using vehicles equipped with removable 360° cameras and lidars, drivers will capture comprehensive images of the surroundings. The captured data will be stored on onboard computers (SSD Drives) and later utilized to enhance one of the world's leading online mapping platforms.
Data collectors will follow pre-assigned routes, focusing on public streets, commercial areas, and points of interest. To ensure the highest image quality, certain areas may need to be revisited during favorable weather conditions. The duration of the project varies based on the scope of work required in each targeted data collection area. On average, the assignments involve 3 to 6 months of active work.
Work schedule: full time engagement within standard business hours (8 AM - 7 PM).
The recruitment process for the position of a Driver involves such steps: safety driving test, interview with recruiter, and onboarding process.Ideal Candidate:
Holds a valid EU-issued driver's license.
Maintains a clean background check (criminal and driving record).
Has at least 5 years of driving experience.
Possesses professional driving experience (e.g., taxi, delivery, logistics).
Proficient in English and the local language.
Tech-savvy, with experience using GSuite tools (Gmail, Google Spreadsheets, Google Forms).
Basic knowledge of vehicle mechanics.
Demonstrates responsibility, reliability, and professionalism.
Enjoys traveling and exploring new places.
Familiar with the area of operations.
What We Offer:
A dynamic and engaging project that goes beyond just driving.
Competitive salary.
Comprehensive training covering both practical and theoretical aspects of data collection.
Ongoing support from experienced managers.
The opportunity to work in an international team and environment.
If you're interested, apply now and join us in shaping the future of data collection!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$33k-38k yearly est. Auto-Apply 3d ago
Billing Specialist
Lightedge 3.3
Collections representative job in Des Moines, IA
Job DescriptionLightedge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! Lightedge is seeking a detail-oriented Billing Specialist to join our accounting team. The ideal candidate will have 3-5 years of relevant experience in handling billing and month end accounting tasks. The Billing Specialist is responsible for all billing processes related to invoice and payment collections and maintaining customer relationships by serving as a point of contact for all customer billing needs. The ideal candidate is motivated, excited to learn new technologies and is a self-starter. This position reports to the Revenue Assurance Manager and works closely with all departments.Responsibilities
Handle monthly billing and invoicing processes, including reviewing monthly invoices, making manual adjustments and incorporating data to be billed from multiple systems.
Communicate and collaborate with various departments to understand unique billing processes, resolve billing issues, and help answer general customer questions.
Provide excellent customer service via email or phone to our contracted clients.
Work with customers directly to collect past due balances.
Apply payments in the billing system to customer accounts.
Provide customers with account reconciliations to resolve billing and payment discrepancies.
Understand the quote to bill process and resolve errors as needed.
Gather customer information to get an understanding of their business needs and establish rapport.
Research and resolve issues using available resources.
Stay current with system information, changes, and updates.
Education and Experience
Bachelor's or Associate's degree in Accounting, Finance, or related field is a plus.
3-5 years of experience in billing, accounts receivable, accounting or related finance role.
Experience with NetSuite & Salesforce preferred.
Ability to work in excel.
Detail-oriented with a high level of accuracy in data entry and analysis.
Strong communication skills and ability to work cross-functionally with Sales, Accounting and other teams.
Ability to work within a team environment.
Highly motivated and passionate about daily tasks as well as overall company initiatives.
Excellent written and verbal communication skills
Strong organizational skills and the ability to think critically.
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$29k-39k yearly est. 16d ago
Data collector / Driver in Marshalltown, IA
Tsmg
Collections representative job in Marshalltown, IA
Service Measure (SM) is a field data collection company founded in 2013 in New York. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.
Project objective
The goal of the project is to help collect images of streets, main points of interest and public areas in the USA. The project is performed on cars with 360 cameras mounted on top that image the area around the vehicle and store those images on computers inside the vehicle. Later, this data will be used to enhance one the most popular online maps in the world.
The data collectors will be given specific routes around public streets and areas, specifically targeting commercial districts and historical sites. Due to poor weather conditions some areas will be visited multiple times in order to collect the best quality of imaging. The project is expected to last from 3 to 6 months and will cover different data collection areas.
The ideal candidate enjoys driving, knows well the area, traffic trends, is highly responsible and reliable.
The schedule expected on the project is Monday-Friday, 8 hours/day 40 hours per week. Due to weather downtime, work on weekends is possible.Requirements:
Must have a valid Driver Licence;
Good driving skills and clean driving record;
General car knowledge would be a plus;
Enjoys driving, within standard business hours;
Available for a minimum of 3 months;
Must have private monitored parking space for corporate vehicle;
Great communication and reporting skills;
Tech savvy (drivers will use Gmail, Google Forms and Google Meet);
High level of responsibility;
Self-motivated and detail oriented;
Must be able to successfully pass a background check (criminal and driving record).
We would be happy to get to know you and your skills better and see how we can support each other's growth.
Please apply and let's meet!
$33k-38k yearly est. Auto-Apply 60d+ ago
Accounts Receivable Specialist, Customer Service Operations
Cardinal Health 4.4
Collections representative job in Des Moines, IA
** **Hours: Monday - Friday, 8:00 AM - 4:30 PM EST (or based on business need)** **_What Accounts Receivable Specialist contributes to Cardinal Health_** Account Receivable Specialist is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA.
+ Demonstrates knowledge of financial processes, systems, controls, and work streams.
+ Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls.
+ Possesses understanding of service level goals and objectives when providing customer support.
+ Demonstrates ability to respond to non-standard requests from vendors and customers.
+ Possesses strong organizational skills and prioritizes getting the right things done.
**_Responsibilities_**
+ Submitting medical documentation/billing data to insurance providers
+ Researching and appealing denied and rejected claims
+ Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing
+ Following up on unpaid claims within standard billing cycle time frame
+ Calling insurance companies regarding any discrepancy in payment if necessary
+ Reviewing insurance payments for accuracy and completeness
**_Qualifications_**
+ HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred
+ 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred
+ Strong knowledge of Microsoft Excel
+ Ability to work independently and collaboratively within team environment
+ Able to multi-task and meet tight deadlines
+ Excellent problem-solving skills
+ Strong communication skills
+ Familiarity with ICD-10 coding
+ Competent with computer systems, software and 10 key calculators
+ Knowledge of medical terminology
**_What is expected of you and others at this level_**
+ Applies basic concepts, principles, and technical capabilities to perform routine tasks
+ Works on projects of limited scope and complexity
+ Follows established procedures to resolve readily identifiable technical problems
+ Works under direct supervision and receives detailed instructions
+ Develops competence by performing structured work assignments
**Anticipated hourly range:** $22.30 per hour - $28.80 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 1/16/2026 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$22.3-28.8 hourly 14d ago
Bilingual Collections Specialist
Globe Acceptance 3.6
Collections representative job in West Des Moines, IA
SIGN ON BONUS AVAILABLE!
Globe Acceptance, Inc., a Bernau Capital Partners company, is a dynamic and growing organization. We specialize in purchasing and servicing sub-prime automobile installment sales contracts. Our organization is looking for a Bilingual Collection Specialist who is motivated to make a positive impact to achieve our company's goals.
The Collections Specialist will be responsible for reviewing each account to determine the best way to approach the client, and then executing their plan to bring in the maximum amount of revenue. The ideal candidate is looking to become part of a hard-working team that is driven and embraces challenges. We offer competitive compensation and possible career advancement opportunities.
Key Responsibilities:
Perform collection calls and/or correspondence in a fast-paced goal-oriented collections department.
Provide customer service regarding collection issues, process customer payments, and resolve client discrepancies and short payments.
Accountable for monitoring, maintaining, and reducing delinquency for assigned accounts.
Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
Provide excellent and considerate customer service to clients.
Required Skills:
Must be Bilingual - Spanish/English.
Excellent customer service.
Strong attention to detail and goal oriented.
Excellent written and verbal communication.
Ability to prioritize and manage multiple responsibilities.
Accounts Receivable knowledge/experience a plus.
Compensation and Benefits:
Competitive compensation including base plus incentive.
Offer complete benefits package.
Paid time off including vacation and holidays.
Ongoing training and development.
Globe Acceptance is an Equal Opportunity Employer
$27k-35k yearly est. Auto-Apply 60d+ ago
Accounts Receivable Specialist
Plumb Supply Company II 2.9
Collections representative job in Des Moines, IA
Founded in 1946, Plumb Supply Company is a family-owned, Midwest-based Plumbing, HVAC, and PVF distributor serving the needs of professional plumbing and heating contractors. With 32 locations across Iowa and Missouri, a large, knowledgeable staff, and a large fleet of trucks, we strive to deliver quality, innovation, and value to customers of every size. For more information about our company, please visit our website at ********************
Plumb Supply Company is seeking an Accounts Receivable Specialist in our Corporate office in Des Moines, IA. This is a full-time position working Monday through Friday.
Responsibilities:
Own cash application: accurately post payments (cash, check, credit card, ACH) and keep records current.
Be a problem-solver: respond to customer inquiries, research discrepancies, and keep accounts accurate.
Support credit & compliance: process credit applications, maintain tax-exempt certificates, verify lien waivers, and prepare documents for audits.
Stay ahead of deadlines: ensure payments are processed before monthly statements go out.
Collaborate to get results: partner with managers, customers, and outside sales to resolve issues and support business objectives.
Exercise good judgment: make independent decisions on routine reconciliations and apply discounts appropriately.
Contribute broadly: assist with audit prep and other related duties as assigned.
Qualifications:
High school diploma required; AA or BS/BA in accounting, finance, or related field preferred.
Prior Accounts Receivable or Accounts Payable experience preferred.
Strong attention to detail, organization, and follow-through.
Proficiency with Microsoft Excel, Adobe, and ERP software.
Clear written and verbal communication; ability to manage multiple priorities in a fast-paced environment.
$29k-35k yearly est. 22d ago
Debt Collector
34259-Blitt and Gaines PC
Collections representative job in Urbandale, IA
Job DescriptionDescription:
Job Title: Collector
Blitt & Gaines, P.C. is seeking a motivated and detail-oriented Collector to join our dynamic Collections team. In this role, you will represent our firm and its clients by managing and recovering past-due accounts while maintaining a professional, respectful, and customer-centric approach. You'll engage directly with consumers and authorized third parties, negotiate payment solutions, and ensure compliance with all relevant regulations.
If you're a strong communicator, a skilled negotiator, and thrive in a fast-paced, results-driven environment, we'd love to connect with you.
Essential Duties:
Manage a high volume of inbound and outbound calls in a fast-paced collections environment
Maintain and update assigned accounts within the collections system daily
Monitor and respond to client voicemail boxes, documenting and resolving messages promptly
Negotiate payment arrangements and settlements in accordance with company and client guidelines
Accurately update customer account information and notes
Verify and confirm customer account details and banking information
Process secure payments and update payment methods as needed
Investigate and resolve discrepancies on accounts
Communicate professionally with consumers, attorneys, and third-party representatives
Ensure adherence to all applicable federal and state laws (e.g., FDCPA) and client/firm compliance policies
Assist the team with projects and other departmental tasks assigned
Performance Expectations:
Performance is measured monthly through scorecards evaluating:
Productivity metrics
Compliance with regulatory and internal standards
Attendance and punctuality
Performance is benchmarked against peers with rankings provided.
Education/Experience:
Previous collections experience required
High school diploma required; associate or bachelor's degree preferred
Experience in collections, customer service, sales, call centers, or QA is a plus
Familiarity with collections software and systems (e.g., CLS, Microsoft Office Suite)
Solid understanding of federal and state debt collection laws, including FDCPA
Knowledge/Skills/Abilities:
Excellent verbal and written communication skills
Strong negotiation and problem-solving abilities
High attention to detail and organizational skills
Professional demeanor with a customer-first attitude
Ability to multitask, prioritize, and manage time effectively
Self-motivated, accountable, and able to work independently
Positive mindset with adaptability and drive to learn
Comfortable working in a performance driven, bonus structured environment
What We Offer:
Competitive base pay
Monthly performance-based bonus opportunities
Paid Time Off (PTO) and Paid Holidays
Comprehensive benefits package: Medical, Dental, Vision, Life Insurance
Short-Term Disability
401 (k) retirement plan
Profit sharing
Professional Growth and Advancement Opportunities
Join Our Team
At Blitt & Gaines, P.C., we're committed to fostering a supportive, inclusive, and high-performance workplace. If you're looking to build your career in collections while making a meaningful impact, we encourage you to apply today!
Requirements:
$26k-36k yearly est. 7d ago
Collections Specialist / Auto Insurance Representative
Globe Acceptance 3.6
Collections representative job in West Des Moines, IA
Job Description
Globe Acceptance, Inc., a Bernau Capital Partners company, is a dynamic and growing organization. We specialize in purchasing and servicing sub-prime automobile installment sales contracts. Our organization is looking for an Auto Insurance Collection Specialist who is motivated to make a positive impact to achieve our company's goals.
In this role the Insurance Representative provides support to clients in all insurance products and services and in the processing of insurance related transactions for automobiles and some commercial insurance. The successful candidate will also respond to client reports concerning loss or damage to facilitate the processing of claims. No insurance license is required.
Job Duties
Confirms and requires insurance coverage
Verifies and uploads Insurance verifications
Retrieves and processes email requests pertaining to insurance verification
Attends to assigned queue which holds the assigned case hold of verification requests
Communicates with inner office department heads about daily progress and volume of insurance verifications
Reviews insurance notifications and provides adequate sorting, processing and inputting
Uploads miscellaneous insurance notifications
Position Requirements
Relevant work experience in insurance, customer service, sales or management
Exceptional communication and interpersonal relationship skills
Knowledge of insurance rules and regulations
Excellent time management and multi-tasking skills
Demonstrated leadership abilities, competitive drive and outgoing personality
Bi-lingual in English and Spanish a HUGE PLUS!
Open to work Saturdays
Compensation and Benefits
As a team member of Globe Acceptance you will enjoy a robust benefits package that demonstrates our dedication to employee satisfaction:
Competitive Salary
Paid time off including vacation days and holidays
Health, dental, vision, life insurance, disability
Flexible Spending
401(k) match
Globe Acceptance is an Equal Opportunity Employer
How much does a collections representative earn in Des Moines, IA?
The average collections representative in Des Moines, IA earns between $22,000 and $35,000 annually. This compares to the national average collections representative range of $26,000 to $42,000.
Average collections representative salary in Des Moines, IA