Part-Time Customer Service Representative
Collections representative job in Deerfield, IL
CUSTOMER SERVICE REPRESENTATIVE, PART-TIME
Global Electronics Association, the global trade association for the electronics manufacturing industry, seeks a PART-TIME CUSTOMER SERVICE REPRESENTATIVE (CSR). The CSR will Provide best in class service and support for Global Electronics Association's customers and members. Assure high levels of customer satisfaction through quality interactions and timely follow up. Educate customers about the Association's products and services, as necessary. Guide customers to online resources. Monitor issues and provide necessary follow-up and maintain consistency of service. The CSR reports to the Customer Service Manager.
RESPONSIBILITIES
Phone and Email Support - 85%
• Provide a delightful experience for all customers by engaging in polite, positive, professional, and upbeat interactions via phone and in writing.
• Use and share knowledge of company products, services, and policies to assist customers with inquiries, complaints, or problems.
• Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that customers and members feel supported and valued.
• Engage in active listening with callers, conferencing and clarifying information and diffusing angered customers/members.
• Communicate with customer and partners via email in a professional and thorough manner.
• Building lasting relationships with customers, members and internal team members based on trust and reliability.
• Make recommendations for products and services that better suit customer/member needs or complement the products in which they are interested.
• Seek answers to customer inquiries. Escalate issues, as necessary. When appropriate connect customers with other departments/colleagues for higher level support.
• Process phone, email, and web orders in a timely and accurate manner.
• Resolve backorders, follow up on order fulfilment, and keep customers updated on ship dates.
• Process returns and other transactions as necessary within the ERP system.
• Verify and update customer information before processing transactions, add new customer records to database when record does not exist.
• Document all support activities with the case management system.
Special Projects - 15%
• Assist management with projects as needed.
• Handle regular data entry projects and assist other internal teams with assigned projects as needed.
• Assist with trade show projects as needed.
• As time allows, review data and process flow in NetSuite and suggest improvements.
• Conduct testing of system updates as assigned.
• Represent the “voice of customer” on teams and in meetings/conversations, as necessary.
REQUIREMENTS
• High school diploma or equivalent, some college preferred.
• 2 years of experience working with customers.
• Excellent oral and written communication skills to effectively communicate with employees, customers, partners, and vendors.
• Ability to work independently and collaboratively.
• Ability to exercise proven computer skills. Familiarity with Microsoft Office, Skype/Zoom, and customer relationship management software a plus (e.g. SalesForce.com, NetSuite, Microsoft CRM, or equivalent).
• Knowledge of and the ability to use a variety of standard office equipment such as a headset, telephone, and copy machine.
Global Electronics Association is an Equal Opportunity Employer offering a competitive salary and excellent employee benefits. The Association has a hybrid/virtual work environment. Position reports to the Bannockburn, IL office.
The pay range for this position is $20 - 25 per hour. The Association considers education, experience, internal equity, and other qualifying criteria to determine starting payrates. In addition to compensation benefits, Global Electronics Association offers a variety of health and welfare benefits, based on eligibility, including job status/hours worked each week.
Please send resume and cover letter to e-mail: ****************************** Subject line should say: PT CSR
The Global Electronics Association, formerly known as IPC, is the leading voice of the $6 trillion global electronics industry. Since 1957, we've supported the growth and success of more than 3,000 member companies across the electronics supply chain, from design and printed boards to advanced packaging, assembly, and testing.
As a member-driven organization, we deliver internationally recognized standards, trusted certification programs, workforce education, market intelligence, and public policy advocacy to strengthen and advance the global electronics ecosystem. Our mission is to enable better electronics for a better world through smarter collaboration, resilient supply chains, and shared innovation.With global headquarters in Bannockburn, Illinois, the Global Electronics Association has operations in Belgium, China, Germany, India, Japan, Korea, Malaysia, Mexico, Taiwan, and the United States and a presence across dozens more countries to support its members.
Personal Lines Customer Service Representative
Collections representative job in Bartlett, IL
About Us
Founded in 1975, Arachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 44 states across the United States. At Arachas Group, we work as one to focus on the needs of our clients. We have been providing insurance services to our clients for over 40 years. As an independent insurance agency, we have direct contracts with some of the best insurance companies in the industry.
We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business-delivering results to our clients and driving our company to success. We make it our job to treat them well. We recognize the importance of our employees' health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees' benefit needs. Our benefits package is regularly reviewed and modified to offer those benefits most valuable to both the employee and their family. Our agency understands the importance of focus and dedication and we are looking for a permanent team member who understands delivering superior service is what separates us from the rest. We offer competitive salary, generous benefits, and the option for hybrid work.
Personal Lines Customer Service Representative
Position Summary
The primary function of this role is to provide exceptional service to clients by assisting with policy inquiries, processing changes, and ensuring client satisfaction across all personal lines insurance products, including auto, home, renters, and umbrella policies.
Responsibilities:
Respond promptly and professionally to client inquiries via phone, email, and in-person.
Process policy changes, endorsements, renewals, cancellations, and billing inquiries.
Educate clients on policy coverage, limits, and options to ensure they have appropriate protection.
Collaborate with insurance carriers to resolve client issues and ensure timely processing of requests.
Maintain accurate and up-to-date client records in the agency management system (Applied Epic).
Identify opportunities to cross-sell or upsell additional personal lines products.
Assist with new business quoting and application processing as needed.
Ensure compliance with all regulatory requirements and internal procedures.
Other duties as assigned.
Qualifications:
High School Diploma or equivalent required; Associate or Bachelor's Degree a plus
Valid and relevant Property & Casualty license within state of business, or willingness to obtain the license within 90 days of employment
1-2 years of experience in personal lines insurance or a customer service role
Strong knowledge of personal lines insurance products and industry practices
Proficiency in agency management systems (Applied Epic) and Microsoft Office Suite (Word, Excel, Outlook)
Excellent communication, interpersonal, and problem-solving skills
Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
Ability to pass a criminal background check as permitted by law
Schedule: Monday-Friday, 8:30am-5:00pm
Office Location: 852 W Bartlett Road, Bartlett, IL 60103
Benefits:
Competitive Compensation Commensurate with Experience
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
Customer Service Representative
Collections representative job in Chicago, IL
Job Details:
The Customer Service Representative is the first person in the walk-up center that a customer comes in contact with for assistance. This position provides professional, knowledgeable, and courteous face to face customer support to all cardholders. This position typically works under close supervision and direction.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Assist Patrons regarding run transit fare payment programs.
Processes all card registrations, faxes and emails inquiries within contractual Key Performance Indicator timelines and accuracy requirements
Notifies management of all encounters that deviate from established policies, procedures and written/verbal instructions.
Processes lost/stolen, damaged/defective cards patron requests.
Processes authorized refunds via electronic transfers and banked money
Processes Fare Adjustment Envelopes (FAE) as needed
Assists with web account set-up and web access issues
Initiates outbound courtesy calls as needed.
MINIMUM JOB REQUIREMENTS:
Bilingual English/Spanish. High School Diploma or equivalent. AA degree preferred. Plus a minimum of two years experience in Customer Service/Retail. Must be a good team player, possess a positive attitude, be self-motivated and excel in a fast paced environment. Able to work and respond in a time-sensitive environment. Willing to work extended hours. Ability to type 40+ WPM. Proficient in Microsoft Office.
1st Shift: 8:30am-5:00pm
Customer Service Representative
Collections representative job in Chicago, IL
Job Title: Customer Service Representative - Producer Services
Duration: 6 months Temp to Perm
Hourly contract Position (W2 only)
Note:
Job Hours of operation 7:30am-8:00pm central time
Job Schedule-Some Saturday hours may be required.
Job Schedule-five days on site.
TEMP TO PERM
bilingual is a plus but not required
Job Hours-40 hours
Interview process- 1 Interview - Onsite/WEBEX
Client, is seeking a Producer Service Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals!
Job Summary
The Producer Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems.
Responsibilities
Demonstrate consistent good quality and performance results.
Provide consistent service that is customer focused and professional.
Supporting Field Sales agents with insurance product information
Assist with basic technical troubleshooting
Be able confident and capable to handle all new business, underwriting, claim and compensation situations.
Learn soft skills while communicating with customers
Focus on customers' needs and develops a customer centric approach in servicing customer's needs.
Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI's.
Exhibits and practices the Organization's Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
Learn all policy product lines, all procedures for the core and worksite calls.
Provides support for business partners as needed.
Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership.
Skills
Ability to effectively communicate and build strong partnerships with newer employees.
Basic computer skills and knowledge of database software.
Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
Demonstrated attention to detail, organizational skills, and time management skills.
Ability to work a flexible schedule to meet the needs of the business and performance requirements.
Friendly and professional demeanor.
Excellent communication and interpersonal skills.
Ability to remain calm in stressful situations.
Supplemental insurance knowledge and licensing is a plus.
Bilingual language proficiency is a plus.
Bilingual skills (verbal, written, read) in Spanish a plus
Competencies
Problem solving - take an organized and logical approach to thinking through problems and complex issues
Initiative - Willing to do more than is required or expected
Adaptability - ability to redirect personal efforts to respond to changing environment
Results Oriented - effectively executes son plans, drives for results and takes accountability for outcomes
Qualifications - External
Education and Experience
High school diploma or general education degree (GED); Associate degree preferred.
2+ years' experience in a contact center environment preferred.
Compensation:
The hourly rate for this position is between $20.00 -$22.00 per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits: Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations
Customer Service Representative
Collections representative job in Chicago, IL
Exciting new Customer Service Representative opening with a well-established Non-profit Organization located in the River North neighborhood.
Hybrid schedule, 2/3-days a week in office.
Temporary: ASAP through end of the year
$20-$22/hour based on experience
Job description
We are looking for a customer-oriented service representative. A customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities
Make outbound membership renewal calls
Inbound calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Skills
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Schedule
Monday-Friday, 8:30am-5pm
Call Center Customer Service Representative
Collections representative job in Chicago, IL
Job Title: Customer Service Representative - Producer Services
Duration: 6 Months (Contract to Hire -CTH)
No. of Positions: 1
Job Hours of operation 7:30am-8:00pm central time
Job Schedule-Some Saturday hours may be required.
Job Schedule-five days on site.
TEMP TO PERM
bilingual is a plus but not required
Job Hours-40 hours
Interview process- 1 Interview - Onsite/WEBEX
JOB SUMMARY
The Producer Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems.
RESPONSIBILITIES
• Demonstrate consistent good quality and performance results.
• Provide consistent service that is customer focused and professional.
• Supporting Field Sales agents with insurance product information
• Assist with basic technical troubleshooting
• Be able confident and capable to handle all new business, underwriting, claim and compensation situations.
• Learn soft skills while communicating with customers
• Focus on customers' needs and develops a customer centric approach in servicing customer's needs.
• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI's.
• Exhibits and practices the Organization's Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
• Learn all policy product lines, all procedures for the core and worksite calls.
• Provides support for business partners as needed.
• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership.
SKILLS
• Ability to effectively communicate and build strong partnerships with newer employees.
• Basic computer skills and knowledge of database software.
• Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
• Demonstrated attention to detail, organizational skills, and time management skills.
• Ability to work a flexible schedule to meet the needs of the business and performance requirements.
• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Ability to remain calm in stressful situations.
• Supplemental insurance knowledge and licensing is a plus.
• Bilingual language proficiency is a plus.
• Bilingual skills (verbal, written, read) in Spanish a plus
EDUCATION AND EXPERIENCE
• High school diploma or general education degree (GED); Associate degree preferred.
• 2+ years' experience in a contact center environment preferred.
Billing Coordinator
Collections representative job in Union, IL
INTREN, Inc. Job Description
Job Title: Billing Coordinator
Reports To: Project Manager
FLSA Status: Non-Exempt
The primary responsibility for this position is to support billing functions and ensure billing is submitted in a timely fashion.
ESSENTIAL FUNCTIONS:
Familiar with all aspects of client billing, including client specific billing requirements and guidelines; communicates changes to department/billing coordinators.
Provides feedback on improving Billing process internally via internal protocols and maintain current written procedures manual.
Collaborates with other administrative departments, as necessary, to discuss billing guidelines and processes.
Prepares bills as assigned; maintains paper and electronic organized records. Prepares all bills in accordance with established policies, procedures and timelines.
Provides complete administrative support in the production and delivery of bills, including transmittal documents, PDF assembly.
Communicates and follows instructions effectively from a diverse group of clients, attorneys and staff. Provides information in person, via email or by phone with courtesy and professionalism.
Follows up with appropriate parties to communicate billing status.
Troubleshoots and communicates issues with billing; coordinates with the Data Processing and Accounting departments.
Periodically handle tasks from the Controller and Director of Support Services.
Keeps Supervisor informed of the status of billing work; maintains a calendar of billing deadlines; prepares bills in advance of due dates.
Performs other duties as needed.
DESIRED MINIMUM QUALIFICATIONS:
Requires effective oral and written communication skills, excellent interpersonal skills and strong computer literacy. Good problem-solving skills and the ability to multi-task are essential. Must be a self-starter and have the ability to organize and prioritize work.
Minimum of two years billing experience in a self-starter environment required.
Proficient in Microsoft Office applications, specifically Excel and Word.
Excellent interpersonal skills.
Self-motivated, pro-active and responsible individual able to work under minimal supervision.
Good written and oral communication skills and ability to self-edit documents.
Highly organized with strong attention to detail.
Teamwork oriented individual.
Ability to complete projects within required time frame.
Ability to organize and prioritize numerous tasks and complete them under time constraints.
Intren is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Account Management Specialist
Collections representative job in Lisle, IL
📍
Hybrid (Mon-Thurs in-office, Fridays remote)
| 💵
$22/hr with room for growth
| 🕒
Full-Time (Mon-Fri, 8am-5pm CST)
We're growing-and looking for passionate Account Management Specialists to join our team! If you believe in the power of continuing education and want to make a real difference by helping students succeed financially and academically, this could be your next great opportunity.
What You'll Do
As an Account Management Specialist, you'll play a key role in promoting student success by developing personalized financial plans and providing proactive account management. You'll assist students in understanding their financial options, maintaining their accounts, and achieving their educational goals.
Your day-to-day will include:
Analyzing student financial situations and implementing individualized financial plans
Managing a portfolio of student accounts, ensuring accuracy and timely payment
Handling inbound/outbound calls and emails to support students with account inquiries
Negotiating mutually beneficial payment arrangements in line with university policy
Reducing delinquency rates and helping lower overall bad debt
Maintaining up-to-date knowledge of institutional policies, Title IV, Military/Veterans Affairs, and related financial regulations
Providing clear, compassionate financial advising to help students make informed decisions
What You'll Bring
High school diploma or equivalent (Bachelor's degree preferred)
1+ years of experience in higher education or student finance (preferred)
Proficiency in Microsoft Office and the ability to learn new systems quickly
Strong written and verbal communication skills
Team-oriented mindset with a passion for helping students reach their goals
Why You'll Love Working Here
We value our team members and offer:
Weekly pay and competitive hourly compensation ($22/hr)
Comprehensive medical, dental, and vision insurance
Career advancement opportunities, and a collaborative, mission-driven culture
Join us and be part of a team that helps students take charge of their futures-one financial plan at a time.
Equipment Billing Coordinator
Collections representative job in Tinley Park, IL
Full-time Description
The Equipment Billing Coordinator is responsible for processing cash and lease transactions provided by sales. They monitor the documentation for all transactions to ensure compliance and accuracy. They are responsible for managing the day-to-day tasks related to the transactions submitted. This role provides support to all sales and appropriate management as needed.
Responsibilities:
Review/Process lease documentation in accordance with specifications provided by sales and Proven policy.
Provide administrative support by updating files, preparing letters, and other record-keeping tasks.
Generate invoices for cash orders, leases, and various services provided by Proven.
Communicate with lenders for credit approvals, buyouts, funding, and other items as needed.
Follow up with appropriate internal functions and with clients on specific leases.
Prepare sales documentation for submission to the Commission department.
Perform other duties as assigned.
Requirements
Requirements:
Associate degree or comparable work experience a plus. Will train the right candidate.
Possess strong written and verbal communication skills.
Detail-oriented, accurate, and have the ability to meet deadlines.
Team player.
Able to plan and prioritize with strong multi-tasking skills.
Good interpersonal skills and a proven ability to work with people at all levels.
Proficient with Windows and Microsoft software packages, e.g., Excel, Word and PowerPoint.
Excellent organizational and customer service skills.
Must be a self-motivated individual with a willingness to work well with others on a regular basis.
Valid driver's licenses and vehicle.
Ability to pass a pre-employment background check and drug screen.
Physical Demands:
While performing the duties of this job, the employee uses his/her hands to finger, handle, or feel objects; reach with hands and arms. The employee uses a computer, copier, fax, and telephone equipment. The employee must be able to sit for a prolonged period. Must be able to lift up to 15 pounds.
Benefits:
GROUP HEALTH INSURANCE: After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits through BlueCross BlueShield of Illinois (BCBSIL). Health options include a choice of 2 PPO plans, a High Deductible Health plan and a HMO. In addition, Dental benefits are available as well as a Vision PPO plan utilizing the EyeMed network. Proven also offers voluntary worksite benefits including critical illness and accident coverage, short-term disability insurance, supplemental life and pet insurance.
EMPLOYER PROVIDED LIFE/AD&D INSURANCE: After a 30-day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit, administered by BlueCross BlueShield, to all full-time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount. Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75.
EMPLOYER PROVIDED LTD: Long-Term Disability (LTD) insurance is an employer-provided benefit and provides protection from loss of income in the event that an employee is unable to work due to illness, injury, or accident for a long period of time. The elimination period is 90-days, and the maximum benefit is 60% of covered payroll up to $6000/month. This benefit is paid entirely by Proven IT and has no cost to the employee.
EMPLOYEE ASSISTANCE PROGRAM: All employees may utilize the Disability Resource Services through BlueCross BlueShield of Illinois to assist themselves and their immediate family with convenient resources to help address emotional, legal and financial issues. Telephonic counseling and web-based services are available as well as a limited number of geographically accessible face-to-face sessions.
401K PLAN: All employees are eligible after 120 days of service to contribute on either a pre-tax or post-tax (Roth) basis to the 401K plan, administered by Principal Financial Services. Proven offers an employer match equal to 100% of the first 3% of deferrals plus 50% of the next 2% of deferrals.
FINANCIAL ADVISORY SERVICES: Proven IT partners with Merrill Lynch to offer financial advisement to all employees. Merrill Lynch financial advisors are available to assist employees at no cost, with their 401k and retirement questions.
PERMISSIVE TIME OFF POLICY: Proven provides a competitive paid time off policy for all full-time regular employees after a 90-day waiting period. Proven IT empowers their employees to work with their managers and team to coordinate all time off. Managers may impose a limit to requests for time off based on performance and tenure.
PARENTAL LEAVE: Proven IT offers a generous parental leave policy for new parents. After 24-months of employment, Proven provides full-time regular employees with 90-days of paid Maternity leave and 10-days of paid Paternity leave. Employees with less than 24-months of service may take the same amount of unpaid time off.
FITNESS CENTER: Proven IT offers a free on-site fitness center at the Tinley Park headquarters office location to all employees 24/7 Monday through Friday. Employees utilize the gym equipment at their own risk.
Additional Compensation:
This position is overtime eligible.
Salary Description $45,000 - 60,000 per year
Billing Coordinator-Radiation Oncology Part Time Days
Collections representative job in Grayslake, IL
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
Job Description
**This is a Part Time position at 20 hours per located at the Grayslake Medical Office Building and the work schedule is flexible. Medical Billing Specialist Certification and/or Medical Coding Specialist certification is preferred along with EPIC/MOSAIQ knowledge is preferred.**
The Billing Coordinator reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Billing Coordinator is responsible for processing charges, payments and/or adjustments for all services rendered at all NM Corporate Health Clinics. Researches and follows- up on all outstanding accounts. Answers all calls regarding charges and claims, providing exceptional customer service to all callers. Possesses extensive knowledge of coding, billing, insurance and collections procedures and coordinates the accounts receivable functions. Performs weekly claims, monthly late bills and patient statement runs and reviews accounts to be placed with an outside collection agency.
RESPONSIBILITIES:
Department Operations
Ensures patient demographic and billing/insurance information is kept current in the computer application. Documents all patient and company contacts.
Reviews daily clinic schedules and tracks receipt of documentation to assure completeness of charge capture.
Ensures notes are is placed in systems, clearly identifying steps taken, according to established procedures.
Ensures timely posting of all charges, payments, denials and write-offs to the appropriate account, maintaining the highest level of quality for each transaction processed within 48 hours of receipt.
Perform daily systematic review of accounts receivable to ensure all accounts ready to be worked are completed.
Prepares and distributes reports that are required by finance, accounting, and operations.
Handles all work in an accurate and timely manner, consistently meets or exceeds productivity standards, quality standards, department goals and deadlines established by the team.
Practice HIPAA privacy standards and ensure compliance with patient health information privacy practices.
Identify opportunities for process improvement and submit to management.
Demonstrate proficient use of systems and execution of processes in all areas of responsibilities.
Daily charge reconciliation for professional and technical charges in radiation oncology.
Communication and Teamwork
Fosters and maintains positive relationships with the Corporate Health team, Human Resources, NM employees and physicians.
Provides courteous and prompt customer service. Answers the telephone in a courteous professional manner, directs calls and takes messages as appropriate. Checks for messages and returns calls.
Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
Communicates appropriately and clearly to physicians, manager, nursing staff, front office staff, and employees. Maintains a good working relationship within the department. Organizes time and department schedule well. Demonstrates a positive attitude.
Service Excellence
Displays a friendly, approachable, professional demeanor and appearance.
Partners collaboratively with the functional areas across Northwestern Medicine in support of organizational and team objectives.
Fosters the development and maintenance of a cohesive, high-energy, collaborative, and quality-focused team.
Supports a “Safety Always” culture.
Maintaining confidentiality of employee and/or patient information.
Sensitive to time and budget constraints.
Other duties as assigned.
Qualifications
Required:
High school graduate or equivalent.
Strong Computer knowledge, data entry skills in Microsoft Excel and Word.
Thorough understanding of insurance billing procedures, ICD-10, and CPT coding.
3 years of physician office/medical billing experience.
Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization.
Ability to work independently.
Preferred:
3 years of physician office/medical billing experience in Corporate Health/Occupational Health a plus.
CPC (Certified Professional Coder) or R (Registered Medical Coder) Certificate a plus.
Additional Information
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
Billing Coordinator, Legal, On-site
Collections representative job in Chicago, IL
Job Description
Swanson Martin & Bell, LLP is looking for a Billing Coordinator to ensure the company tracks and collects debts consistently and correctly. This position is key to safeguarding our revenues.
Billing coordinators are equipped with knowledge of billing procedures and great attention to detail. Their analytical ability is a valuable asset, while their communication skills can make a difference in client relationships. The ideal candidate is energetic, detail-oriented, and able to work independently, as well as collaborate in a team environment.
Responsibilities include but are not limited to, solely coordinating the billing process, drafting bills, editing time entries, and finalizing bills that include e-billing.
Required Experience & Skills:
Minimum of 3 years of legal billing, including e-billing.
Multi-payor experience is a plus.
Attention to detail is a must, including verbal and written communication.
Must possess organizational and time management skills.
A high degree of proficiency in Microsoft Word, Outlook, and Excel.
Works well independently and/or with a team to assist attorneys.
Swanson Martin & Bell, LLP offers an excellent benefits package, including medical, dental, vision, Metra reimbursement, life insurance, vacation and sick time, and holiday pay, and 401(k).
Compensation: $65-70k, DOE
Collections Specialist (Revenue Cycle)
Collections representative job in Chicago, IL
Your role: * Working with various commercial insurnace payers to resolve claims and denials. * Escalating payor issue trends for leaderships consideration along with possible solutions. Providing daily follow-up on insurance correspondence to ensure claim payments are made in a timely manner.
* Developing and maintaining updates for any problematic payers and assisting in identifying, evaluating and developing systems /procedures to address issues.
* Determining patient eligibility along with basic benefit verification (qualifying diagnoses, prior testing and authorization requirements) and reading eligibility of benefits, to determine claim processing by insurance carriers.
You're the right fit if:
* You've acquired 2+ years of experience in Revenue Cycle Management, specifically within Collections or Reimbursement Services.
* Your skills include:
* Experience with denial management, claim follow up, overturning denials and identifying payer issue trends.
* Knowledge of insurnace payers, including Medicare, Medicaid, Blue Cross Blue Shield and commercial plans. You have the ability to navigate through various systems to pull information.
* Experience with Soarian is a plus.
* You have a high school diploma or GED (required).
* You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
* You're a strong verbal communicator with both internal/external partners
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
* Learn more about our business.
* Discover our rich and exciting history.
* Learn more about our purpose.
* Learn more about our culture.
Philips Transparency Details
The pay range for this position in Malvern, PA and Chicago, IL is $23.00 to $37.00 hourly.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Malvern, PA or Chicago, IL.
#ConnectedCare
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
Auto-ApplyBilling Coordinator
Collections representative job in Chicago, IL
Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.
Role Overview:
The Billing Coordinator issues invoices to customers, reviews orders and work orders for correct documentation.
Position Responsibilities:
Accurately calculate charges to customers
Issue invoices
Check and review customer orders and work orders/estimates for correct documentation
Data entry, answering and sending emails, answer phones as needed
Other administrative support tasks as assigned
Qualifications:
High school diploma or GED
1 year Office Administrative, Billing, or other administrative experience
Experience using Google Suite including Gmail, Google Sheets and Google Documents
Strong organizational skills
Attention to detail
Ability to effectively prioritize
Possess strong verbal and written communication skills
Excellent customer service skills
DCI Benefits:
Medical, dental and vision Insurance
401(k) with generous employer match
Paid time off, including 10 paid holidays
Optional health savings account & flexible spending account
Life insurance
Employee assistance program
Parental leave
Referral program
Tuition reimbursement
Collections Specialist (Revenue Cycle)
Collections representative job in Chicago, IL
Job TitleCollections Specialist (Revenue Cycle) Job Description
Your role:
Working with various commercial insurnace payers to resolve claims and denials.
Escalating payor issue trends for leaderships consideration along with possible solutions. Providing daily follow-up on insurance correspondence to ensure claim payments are made in a timely manner.
Developing and maintaining updates for any problematic payers and assisting in identifying, evaluating and developing systems /procedures to address issues.
Determining patient eligibility along with basic benefit verification (qualifying diagnoses, prior testing and authorization requirements) and reading eligibility of benefits, to determine claim processing by insurance carriers.
You're the right fit if:
You've acquired 2+ years of experience in Revenue Cycle Management, specifically within Collections or Reimbursement Services.
Your skills include:
Experience with denial management, claim follow up, overturning denials and identifying payer issue trends.
Knowledge of insurnace payers, including Medicare, Medicaid, Blue Cross Blue Shield and commercial plans. You have the ability to navigate through various systems to pull information.
Experience with Soarian is a plus.
You have a high school diploma or GED (required).
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
You're a strong verbal communicator with both internal/external partners
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Philips Transparency Details
The pay range for this position in Malvern, PA and Chicago, IL is $23.00 to $37.00 hourly.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Malvern, PA or Chicago, IL.
#ConnectedCare
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
Auto-ApplyCollections Specialist
Collections representative job in Addison, IL
at Parts Town
What We're All About
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!
Perks
Parts Town Pride - check out our virtual tour and culture!
Quarterly profit-sharing bonus
Hybrid work schedule
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.
The Job at a Glance
The Collections Specialist (Internally known as Revenue Retriever) works closely with a portfolio of our valued customers to ensure payments are made within payment terms and to follow up with customers when payments are past due. The role also requires ability to take payments from customers, complete account reconciliations, do account research and the ability to establish strong relationships with customers. A passion for delighting both internal and external customers are crucial to the success of this role.
A Typical Day
Engage with our valued customers through phone calls and emails to collect on payments owed.
Work closely with team members to create ways to bring in cash and future revenues.
Perform account reconciliations as needed to ensure Parts Town and customer accounting records are aligned.
Solve problems quickly and create resolutions that collect cash from revenue on a regular basis.
To Land This Opportunity
You are self-motivated and customer centric.
You display exceptional conflict resolution skills.
You enjoy talking on the phone to customers and making sure they are always taken care of.
You have 2-5 years of collections experience.
You have amazing MS Office skills.
You pay close attention to detail, as far as you're concerned anything worth doing should be done right.
You have fantastic communication skills & you're proficient in English (verbal and written)
You have experience with SAP or other ERP software, if not, no problem!
About Your Future Team
We're glad to be here and it shows. While we keep things chill with a casual dress code and friendly way of doing things, we take the success of our team seriously, making sure to recognize every win. Whether it's a potluck or an impromptu trivia game we like to have a good time while working. We also love to let our inner nerd shine; whether you're nerdy about sports, cars, video games, animals or gardening we can't wait to get to know you!
At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $43,632.36-$58,380.61 ($20.98-$28.07 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status
Auto-ApplyCorporate- Cash App & Collection Specialist
Collections representative job in Rockford, IL
PRINCIPAL OBJECTIVE:
Under direct supervision, performs clerical accounting function.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Daily scan checks to the bank and post payments.
• Post cash payments for the locations.
• Process manual customer ACH on the banking portal and post to ERP.
• Process manual vendor ACH on the banking portal.
• Set up Manual and Auto ACH in SAP, Gui, and bank as needed
• Reconcile daily cash postings for the operating accounts.
• Assist with financial and bank audits.
• Assists with month end review for cash accounts.
• Assist in the processing of credit applications. Help ensure that credit applications are received for new accounts and maintain customer credit files.
• Help ensure credit holds are resolved in a timely manner, subject to credit policy.
• Oversee inquiries regarding payments, balances, credit references, cash discount and sales tax.
• Oversee the reconciliation of customer accounts as necessary.
• Reach out to customers as needed regarding past due balances.?
• Assist in answering and responding to inquiries (phone calls and email) from sales staff and customers.
• Provide support work on miscellaneous accounting and credit projects as needed.
• Perform other work-related duties as requested or require
MINIMUM QUALIFICATIONS:
• Be able to succeed within and adhere to the culture of the Furst-McNess Company.
• Ability to perform essential job functions with or without accommodation.
• An associate degree in accounting or equivalent in related work experience in this industry
• Ability to read, write and speak English, and access information from computer reports and computers.
• Working knowledge of computers and Microsoft Office products.
• Possess a thorough knowledge of work routines and the ability to perform assigned duties with minimal supervision.
• Good communication skills, both oral and written, and can utilize these skills at all levels of the Company as well as externally.
• Ability to provide outstanding customer service to all associates and management staff, showing a sense of urgency relative to solving problems, performing assigned tasks, employee concerns, etc.
• Ability to effectively organize work schedules and manage multiple assignments by utilizing time management skills to ensure day-to-day assignments and special projects are completed within guidelines agreed upon.
• Ability to work as an effective team member within the finance department and company. Willingness to pitch in and do work that may not be a specific part of the job description for the overall good of the department and company.
• Ability to be flexible and be willing to change along with recommending changes that can enhance our ability to serve both internal and external customers more effectively and in a professional manner. Respect other people's points of view and be able to take constructive criticism.
About Furst-McNess: For over 100 years, Furst-McNess has delivered customized commercial feed, feed ingredients, and consulting to our clients. We remain committed to high-quality, performance-based feed technologies with the best ingredients.
Furst Animal Health: As we look forward, we create value for our clients with innovative animal health and technology products. We use teamwork to solve problems and research to prove solutions.
Our Culture
At Furst-McNess, we strive to:
Understand that being great is a choice
Never settle for average or “good enough”
Relentlessly search for ways to serve our customers better
Work as a team
Value and respect one another
Earn trust through our actions
Act in a sage and professional manner at all times
Conduct ourselves with the highest level of integrity
Deliver on the commitments we make
Invest in our professional and personal development
Maintain a positive work environment that promotes success
Have fun and celebrate our successes
Benefits:
Furst-McNess offers Medical, Dental, and Vision benefits. Yearly time-off and floating holidays.
Collection Specialist
Collections representative job in Carol Stream, IL
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Benefits/Perks
Careers Advancement Opportunities
Competitive Compensation
Job Summary
We are seeking a Collection Specialist to join our team. In this role, you will contact commercial debtors to identify outstanding payments and communicate with clients regarding the collection of those funds. The ideal candidate has excellent negotiation and interpersonal skills and the ability to work with limited supervision.
Responsibilities
Review accounts and collect overdue payments
Research client information and historical data on accounts
Communicate with clients regarding overdue accounts
Negotiate payment arrangements and settlements
Maintain accurate documentation of account status and collection efforts
Skip trace for location information
Report on collection activity and present to management
Qualifications
High school diploma/GED required, a college degree is preferred
Previous experience as a Collection Specialist or in a similar position
Understanding of collection techniques
Knowledge of debt collection laws and regulations
Familiarity with Microsoft Office, Excel, and computer databases
Ability to work well under pressure
Excellent communication and negotiation skills
Collections Specialist (Credit Manager)
Collections representative job in Chicago, IL
Dallas, TX, USKansas City, MO, USWashington DC, DC, USChicago, IL, USAtlanta, GA, US Nov 26, 2025 Dentons US LLP is currently recruiting for a Collections Specialist (Credit Manager). This position will communicate directly with key personnel within the Firm and our clients and their organizations to identify issues and promote solution-based problem solving. This position reports to the DUS Senior Credit Manager and communicates regularly with the Firm's management team.
**Responsibilities**
+ Manages the Firm's collection processes/account maintenance at a regional level.
+ Provide excellent and thoughtful client service to hundreds of Firm clients
+ Works closely with the Firm's billing attorneys and professional staff to bring resolution to the Firm's most sensitive and complicated collection issues.
+ Is in direct contact with the Firm's clients, including their highest level of management.
+ Act as a resource to other Credit Managers.
+ Partner with collections/accounting staff in other Dentons Offices for updates on open items.
+ Other duties as may be assigned to fully meet the requirements of the position.
**Experience & Qualifications**
+ Bachelor Degree or equivalent experience required.
+ Preferred background includes interaction with senior management personnel.
+ Business collection or law firm experience would be a plus.
+ Expertise with Elite Enterprise, 3E, Aderant, EHUB preferred
+ Expertise with ARCS recommended
+ Proficient in Microsoft Excel and Word
+ Ability to build solid working relationships with Firm professionals while accomplishing the Firm's financial goals
+ Must demonstrate the strong problem solving, interpersonal and analytical skills necessary to unravel complicated accounts and issues
**Salary**
Chicago Only DOE: $95,840 - $119,800
Washington, DC Only DOE: $99,680 - $124,600
Dentons US LLP offers a competitive salary and benefits package including medical, dental, vision, 401k, profit sharing, short-term/long-term disability, life insurance, tuition reimbursement, paid time off, paid holidays and discretionary bonuses.
_Dentons US LLP is an Equal Opportunity Employer - Disability/Vet. Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records._
_If you need any assistance seeking a job opportunity at Dentons US, LLP, or if you need reasonable accommodation with the application process, please call our Talent Acquisition Specialist at *************** or contact us at *************************************._
**About Dentons**
Redefining possibilities. Together, everywhere. For more information visit ***************
**Nearest Major Market:** Dallas
**Nearest Secondary Market:** Fort Worth
Collections Specialist
Collections representative job in Hinsdale, IL
Job Title: Collections Specialist
Department: Early-Stage Collections
Reports To: Collections Team Lead, Officer
FLSA Status: Non-Exempt (Hourly)
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Locate and notify customers of delinquent accounts (early stage, 11-34 days) by telephone or email to solicit payment on motorsport loans.
Advise customers of necessary actions or strategies for repayment, negotiate payment arrangements and research discrepancies (terms of sales, service, or credit contracts).
Trace delinquent customers to new addresses through research (inquiries to credit bureaus, phone companies).
Answer incoming calls. Answer customer questions, take payments and service current accounts.
Perform office duties such as coordinating correspondence, answering emails and creating internal reports.
Ensure operational integrity through compliance with all policies, procedures and regulations.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
One to three years of collections experience, auto or motorsports collections preferred, with demonstrated oral/written communication, negotiation and active listening skills.
Strong attention to detail while also maintaining accuracy and speed in fast paced office environment.
Basic knowledge of bankruptcy chapters 7 and 13, skip tracing, state/federal collections laws and queue management techniques.
Ability to maintain strict confidentiality.
Ability to remain calm and professional in stressful situations.
Willing to work flexible schedule, weekends and overtime as necessary to meet business needs.
Bilingual (English & Spanish) preferred
Computer Skills
Proficient in Microsoft Word, Excel, and Outlook. General working knowledge of internet-based applications or Jack Henry SilverLake desired.
Supervisory Responsibilities
This position has no supervisory duties.
Equal Opportunity Employer
Evergreen Bank Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, gender, sexual orientation, gender identity, national origin, veteran status, or disability.
Federal Deposit Insurance Corporation
Evergreen Bank Group is Member FDIC
Auto-ApplyStudent Accounts Collections Specialist
Collections representative job in Chicago, IL
Are you a skilled collections or accounts receivable professional who thrives in a fast-paced, people-focused environment? At ATS Institute of Technology, we're looking for a Student Accounts Collections Specialist to take ownership of student account management - from resolving past-due balances to setting up payment plans that help students stay enrolled and achieve their goals.
This role combines the precision of collections work with the reward of helping students succeed. You'll have the chance to use your problem-solving and negotiation skills daily, working directly with students to reduce financial stress while ensuring the institution maintains strong fiscal responsibility.
What You'll Do:
The Student Accounts Collections Specialist manages student account balances with a focus on resolving past-due accounts and ensuring compliance with institutional policies. This role combines collections expertise with compassionate service, helping students navigate tuition and billing challenges while reducing financial barriers so they can stay enrolled and focused on their education.
Key Responsibilities:
Collections & Outreach - Manage past-due student accounts through calls, emails, and reminders; maintain accurate documentation of all outreach.
Account Management - Monitor account statuses, process payments, and establish payment plans to support financial accountability and student persistence.
Customer Service - Provide professional, compassionate service to students navigating tuition and billing questions.
Collaboration - Work with Admissions, Student Services, and other departments to ensure financial policies are applied consistently.
Reporting & Compliance - Utilize CRM/accounting software to track accounts, generate reports, and ensure compliance with institutional and federal guidelines.
Why You Should Join Us:
Make an Impact - Every account you manage directly contributes to a student's ability to stay enrolled and succeed.
Collections with Purpose - Apply your collections skills in a mission-driven environment where you're helping people, not just collecting payments.
Professional Growth - Gain valuable higher education finance experience with opportunities to advance.
Supportive Team Culture - Work with colleagues who value professionalism, teamwork, and student success.
Requirements
Education: Associate's degree in Business, Accounting, Finance, or related field required.
Experience: 2+ years in collections, accounts receivable, or student accounts preferred.
Skills:
Strong communication and negotiation abilities.
Ability to manage sensitive financial matters with professionalism.
Detail-oriented with excellent organizational skills.
Proficiency in accounting software and CRM systems.
Problem-solving mindset with a focus on resolution and compliance.
Benefits
At ATS Institute of Technology, we invest in our people by offering:
Comprehensive Health Coverage - Medical, dental, and vision plans.
PTO & Paid Holidays - Balance work and life with time to recharge.
Retirement Savings - 401(k) with employer match.
Professional Development - Tuition reimbursement and training opportunities.
Mission-Driven Work - Your efforts directly help students continue their path toward becoming healthcare professionals.
Auto-Apply