Collections representative jobs in Fairfield, CA - 649 jobs

Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs at scale. From corporate headquarters and labs to manufacturing sites, Envoy powers the places where people work best together. Learn more at envoy.com About the role This is an individual contributor role and requires a hands‑on, detail‑minded, critical thinking approach to the quote to cash operations of the Company, and excellent communication skills to resolve questions about accounts receivable. Onsite position that requires four days a week (Monday-Thursday) in our San Francisco HQ. You will Administer the quote to the cash cycle, including provisioning, invoicing, communications, and cash receipt deposits. Become familiar with the intricacies of the ChargeBee Billing tool and Salesforce for better efficiency and accuracy. Day‑to‑day includes billing account management, turning executed contracts into subscriptions, helping streamline invoice automation, resolving billing issues while maintaining a high level of customer service, and collaborating with various teams in the quote‑to‑cash process. Be a responsive, collaborative partner with all departments across the company. Respond to questions from internal and external parties regarding customer/invoice/payment and orders in a professional and timely manner. Assist with accurately processing orders, including but not limited to confirming contact and billing information, pricing and discount approvals, as well as the purchasing order terms and conditions. Assist with filling out Vendor Forms. Participate in developing and documenting controls and procedures surrounding our multiple process flows. Build strong relationships across the organization with Sales, SalesOps, and Customer Success, Finance, etc. Assist other teams in the cross‑functional department with ad hoc projects and initiatives. Assist with account management procedures, such as responding to invoicing questions, helping with customer onboarding forms, and managing the licenses within customer accounts. Maintain and follow department processes and procedures, and actively look for opportunities to implement improvements and efficiencies. You have 3+ years of experience in quote to cash responsibilities or at a technology company in a similar role (SaaS experience preferred). Some experience with general accounting is a plus. Work with minimal supervision and exercise sound judgment within the scope of authority. Bachelor's degree in Accounting or related field. Strong organizational and time‑management skills, with excellent attention to detail. Customer billing and collections experience. Proficiency in Microsoft Excel. Experience with Chargebee strongly recommended. Experience with Salesforce, Jira, and Intercom is a bonus. Ability to prioritize daily tasks to meet deadlines through open communication and collaboration in a highly dynamic and fast‑paced environment. You Are An exceptional writer and spoken communicator. Highly organized & autonomous. Comfortable and energized operating in a fast‑moving organization. Passionate about our product and working with enterprise‑sized businesses. Entrepreneurial and self‑motivated. Consultative with demonstrable experience. Enthusiastic about learning and growing at Envoy. Intellectually curious and ambitious. You'll get A high degree of trust in your ideas and execution. An opportunity to partner and collaborate with other talented people. An inclusive community where you feel welcomed and cared for as a person. The ability to make an immediate impact in helping customers create a great workplace experience. Support for your personal and professional growth. If you have any questions related to compensation, please get in touch with Recruiting after you apply. #LI-Hybrid By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law. #J-18808-Ljbffr

A community support organization in San Francisco seeks a Payroll and Billing Coordinator. This full-time role involves payroll preparation, client billing support, and administrative tasks within a supportive environment. Candidates must have experience in payroll processing, strong attention to detail, and proficiency in Microsoft Office. The organization offers competitive compensation, comprehensive benefits, and a mission-driven work culture focused on serving diverse communities. #J-18808-Ljbffr

Job DescriptionWho are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary The Customer Success team is our customer's trusted partner and advocate, with the goal of driving our customer's success and establishing loyal relationships with Smarsh. Customer Success provides business-level relationship management to drive maximum lifetime value for Smarsh. We are looking for a motivated, entry-level Customer Success Representative who can be actively involved in building relationships, promoting product adoption, addressing issues, and identifying on-going promotion of the value of Smarsh solutions. This includes but is not limited to: renewal management, escalating client needs internally, tracking follow up for client inbound questions, resolving invoice questions or changes, and processing downgrades, cancellations, and export requests.How will you contribute? Respond to inbound customer calls in a prompt manner Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to solve the problem Analyze customer contract, invoices, or billing related issues to identify necessary action to address client need Track activity in Salesforce and accurately logs outcomes of customer discussions Process customer account or billing adjustments Consistently meet or exceed time to resolution targets Partner with other internal teams to ensure client's needs and resolution with escalated issues are being met. What will you bring? 1+ years' experience with customer service, customer success, or inside sales preferably for the financial industry or similar highly regulated industry Self-motivation with a proven ability to perform well under pressure to meet goals and deadlines Excellent communication, listening, influencing, and training skills High-reaching, tenacious and results driven Validated ability to work both independently and in a group environment Excellent organization, documentation, and time management skills Experience using Salesforce or equivalent CRM solution is a plus The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process. The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Key Responsibilities: * Order Confirmation & Claim Preparation: Process and confirm orders, ensuring claims are accurately prepared and submitted. * Cash Posting: Post payments and update accounts in a timely and accurate manner. * Patient Support: Address any patient inquiries regarding billing, ensuring clear communication and prompt issue resolution. * Accounts Receivable Management: Work on stop/held accounts to ensure timely billing for rental items. * Meet Department Goals: Achieve performance metrics and goals set by the department to maintain operational efficiency. * Collaboration with Teams: Regularly communicate with Billing and Insurance team leads to report progress and trends Pay: $17.00 hour Benefits: * BCBS Medical * BCBS Vision * Dental Insurance * 401K * PTO Benefits

The Opportunity: Billing Coordinator (Flexible Hybrid in SF Bay Area) The Billing Coordinator supports the delivery of quality legal services to clients by assisting with all aspects of the Firm's monthly billing process. Assists with special billing related projects and a broad range of requests, with a high level of analytical and problem-solving skills. Provides instruction and assists others in the use of the time and matter programs. Makes system updates of core billing information. Covers aspects of the Time and Billing Supervisor's job in the supervisor's absence. This position is a flexible hybrid position requiring working in-person in San Francisco. The Day-to-Day: Invoice Preparation: Prepares client invoices as revised by attorneys and in accordance with client guidelines using the accounting software. Researches questions and discrepancies. Interfaces with attorneys and secretaries as necessary and works with Time and Billing Supervisor to resolve issues and ensure the necessary data updates are in place to proceed with bill preparation. Performs text edits, makes adjustments or write-offs of fees and costs, transfers time and costs, makes rate adjustments, and updates address information. Prepares task-based and electronic bills, troubleshoots ebilling rejections, provides expense backup and makes "manual" adjustments to bill formats via Word as required. Invoice Recording: Reviews and verifies pre-bill to invoice data and releases the approved pre-bills for posting. Verifies release output and posts final pre-bills to accounts receivable in accounting system. Submits electronic formats for e-bill clients via various third-party platforms, email, and mails paper client invoices. Collections and Accounts Receivable: Coordinates with AR/Collections team to ensure that trust payments are applied during the billing process for the appropriate clients, based on attorney instruction. Performs mass revision and reapplication of payments to prior bills based on client or attorney requests. Provides bill and payment information when needed. Special Billing Projects: Provides financial information for court fee petitions and prepares supporting exhibits of detailed time and expenses. Handles various billing projects as requested. Cost Recovery: Enters miscellaneous firm disbursements and computerized research charges to client matters using the Expert generic importer. Performs data entry of disbursements as necessary. Reviews cost recovery/disbursement output and posts charges. Maintains monthly disbursement files and electronic cost recovery archives. Accounting Closing Activity: Assists with miscellaneous month-end tasks to ensure a prompt and accurate close and initiate the new billing cycle. Tasks include, but are not limited to, follow-up and resolution to outstanding pre-bills, including revised bill and internal bill projects. Alerts timekeepers with time in “pending” status, release as necessary. Performs bulk time transfers. Revalue time entries as necessary. Posts all released time. Checks Expert log to ensure all disbursement imports have been entered and posted correctly. Information Management: Performs updates to bill groups, matter plans and data entry regarding routine client, matter and billing information, e.g. address information and billing instructions. Confirms rate information as represented on new matter intake paperwork and works with the Time and Billing Supervisor and Billing Specialist if revisions are required. Reporting: Assists Time and Billing Supervisor as necessary in routine reporting processes, e.g. audit responses, client accruals, outstanding bill lists and miscellaneous report requests. Maintains Files: Maintains accurate and current expense disbursement files. Creates new files as necessary. Assists System Users: Answers questions and aids attorneys and staff regarding the use of the firm's timekeeping and matter inquiry programs and other available information reports. Works Cooperatively and Collaboratively with Others: Strives to meet deadlines and follows firm policy and department protocols. Maintains department customer service standards. Assists with special projects as assigned. Communicates with clients in a professional and service-orientated manner. Works cooperatively with attorneys, secretaries, and others as necessary. Requirements: Experience: The Billing Coordinator must have a minimum of two (2) years billing experience in a professional services firm, preferably a law firm. All levels are encouraged to apply. Education: High school diploma or GED required. Some college, accounting or business school desirable. Knowledge, Skills and Abilities: High level of knowledge regarding client billing and relevant accounting concepts and procedures. Accurate typing and data entry. 10-key by touch. Proficient in the use of MS Office Suite of software (Word, Outlook, and Excel) and windows-based accounting or finance software. Familiarity with billing software (preferably Aderant or Elite, Prebill Viewer, Billblast or eBillingHub). Strong reconciliation, research and problem-solving skills. Excellent communication skills, both written and verbal; demonstrated understanding of correct grammar, spelling and punctuation. Ability to work effectively within a team environment and to work proactively. Strong time management skills and the ability to work under pressure in a fast-paced environment; ability to coordinate multiple tasks concurrently and meet deadlines. Strong organizational skills, interpersonal skills, and attention to detail. What We Provide: Farella supports all the members of our Farella family in achieving both personal satisfaction and professional accomplishment. Farella provides competitive salary and excellent benefits including comprehensive, medical, dental, vision, generous PTO, educational reimbursement and charitable contribution matching. The annual base compensation range for this California position is expected to be between $75,000 and $90,000. Placement within the salary range depends upon a number of factors including years of experience and professional skills required for this role. Additional compensation may include a discretionary bonus, health and welfare benefits, PTO, leave, paid holidays and retirement plan benefits. At Farella, we recognize that the contributions, individuality and diversity of all our professionals are key to the firm's success and meeting the needs of our clients. And like our clients, we value attributes such as enthusiasm, character, and high ethical standards. In fact, these are core qualities in all the individuals who come to work with us-and in all those with whom you will work! The longevity of those in all positions at the firm speaks to the warm, collegial, professional and rewarding environment at the firm. Farella has for many years been named one of the Best Places to Work in the Bay Area by the San Francisco Business Times / Silicon Valley Business Journal. We are ranked on the Best Midsize Law Firm to Work For in the United States list by Vault Who We Are Farella Braun + Martel is a leading Northern California law firm representing corporate and private clients in sophisticated business transactions and complex commercial, civil and criminal litigation. Clients seek our imaginative legal solutions and the dynamism and intellectual creativity of our lawyers. We are headquartered in San Francisco and maintain an office in the Napa Valley that is focused on the wine industry. Farella's commitment to supporting the industries of Northern California and our entrepreneurial responsiveness to the regional demands have driven our growth and evolution. Nimbleness and opportunistic management have propelled our success for over 60 years. From trial prowess in high-stakes litigation to utility-scale renewable energy project development and complex transactional expertise, Farella's clients rely on and appreciate our fierce focus on client service and high-quality work. Commitment to Diversity, Equality + Inclusion We strive to ensure that everyone working at Farella feels like they belong. To that end, our recruiting, retention and practice development programs welcome, support and promote the interests of women, families and people of all ethnicities and sexual orientations. At Farella, we are committed to diversity, both as an ethical ideal and as a business imperative. Our Commitment to the Community in Which We Live and Work Since our inception over 60 years ago, Farella Braun + Martel has actively participated in our local communities. Through pro bono work, charitable giving, and participation in charitable and civic organizations, we have strived to honor our core principle of giving back to the community. We annually participate in firmwide community service events including Rebuilding Together San Francisco, BASF's Head Start Holiday Gift Program, BASF's Food from the Bar Campaign benefiting the SF/Marin Food Bank, and Chapter One Online Literacy Tutoring Program with local elementary schools. Recognition Farella has received industry and peer recognition equal to any firm in the country. Our attorneys include fellows of the American College of Trial Lawyers, American College of Appellate Lawyers, American College of Environmental Lawyers, American College of Coverage Counsel, College of Labor & Employment Lawyers, and American College of Investment Counsel. Farella has been named among Law360's California Powerhouses, featured on the National Law Journal's Midsize Hot List and is named one of the Best Places to Work in the Bay Area by the San Francisco Business Times / Silicon Valley Business Journal. Green Business Farella Braun + Martel became the first major law firm in San Francisco to obtain certification as a green business from the San Francisco Green Business Program in 2006. The program recognized the firm for meeting its stringent environmental standards. We received our fifth Green Business certification in 2024.

**About Us:** Summit Orthopedic Specialists is a leading orthopedic practice specializing in knees, hips, and shoulders. We are committed to "Saving Lifestyles" by providing high-quality patient care in a collaborative and dynamic work environment. **Position Overview:** We are seeking a detail-oriented Medical Billing Specialist to join our team at Summit Orthopedic Specialists. The ideal candidate has medical office experience and a strong background in medical billing, insurance claims processing, and patient account management. Prior experience in an orthopedic medical office is a plus. This role is critical to ensuring accurate and timely billing, optimizing reimbursement, and providing exceptional service to patients and insurance providers. **Key Responsibilities:** - Process and submit insurance claims accurately and efficiently. - Manage claim denials and follow up to ensure proper reimbursement. - Collect and process patient payments and virtual credit card payments. - Reconcile unapplied credit balances and explanation of benefits (EOBs). - Verify patient insurance coverage and eligibility. - Answer billing queue calls and voicemails, assisting patients with billing inquiries. - Maintain compliance with HIPAA, coding guidelines, and insurance policies. - Collaborate with teammates to ensure proper documentation and coding. **Qualifications:** - Experience working in a medical office is required; orthopedic experience is a plus. - Experience working with Athena (EMR system) is a plus. - Understanding of CPT, ICD-10, and HCPCS coding. - Strong attention to detail and ability to work in a fast-paced environment. - Excellent communication and problem-solving skills. - Ability to maintain patient confidentiality and adhere to HIPAA regulations. **Why Join Summit Orthopedic Specialists?** - Competitive salary and benefits package. - A supportive and collaborative team environment. - Opportunities for professional growth and development. - Be part of a practice that values quality patient care and innovation.

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Qualifications Minimum Qualifications: GED or High School Diploma 6 months to 2 years of Experience (Call Center) We are basically looking for anyone with a call center background- healthcare not required Additional Information Hello! My name is Lora and I am a Recruiting Consultant with Healthcare Support. I specialize in the placement of medical professionals nationwide (both clinical and non-clinical). If you would like to be considered for this opportunity please respond to this Email as soon (today) as possible! (Or you're more than welcome to call me at my office 321-574-6538.

About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses. About the Role: Head of Servicing and Collections Rippling is a global fintech operating across software, payments, and lending, moving tens of billions of dollars across payroll, cards, and payment products. As our product surface area and geographic footprint expand, the complexity of servicing accounts and recovering unpaid obligations increases materially. The Head of Servicing & Collections will define and execute Rippling's global strategy for account servicing and collections across our full product suite, including corporate cards, payroll, lending, and subscription billing. This leader will be responsible for optimizing collections and recoveries in a way that directly impacts Rippling's financial performance, while ensuring a strong customer experience and adherence to regulatory requirements across geographies. This role owns strategy, policy, and operations for servicing and collections and works closely with Product, Engineering, Finance, Risk, and Legal to ensure servicing and recovery capabilities are embedded into Rippling's products and operating model. While highly cross-functional, the Head of Servicing & Collections is expected to operate with a strong ownership mentality and be accountable for outcomes across products. What You'll Do: * Design and implement collections strategies across payments, lending, and software products, spanning multiple geographies and regulatory regimes. * Own policy development and execution, including treatment strategies, escalation paths, legal actions, hardship or remediation programs, and third-party vendor management where applicable. * Design and enforce standard operating procedures and SLAs, overseeing day-to-day collections and servicing operations to ensure consistent execution and adherence to policy. * Establish clear metrics and accountability, including recovery rates, loss curves, and operational efficiency benchmarks. Maintain a strong operational control environment to ensure compliance and optimize recoveries. * Partner closely with Finance and Accounting on forecasting, provisioning, recoveries, and performance reporting. * Collaborate with Risk and Legal to align on loss appetite, regulatory requirements, and contractual enforcement mechanisms. What you will need: * 10+ years of experience developing and executing collections strategies across lending, payments, and subscription-based products. * A proven track record of building policies and operating models that optimize financial outcomes. * Experience operating in regulated environments and navigating regulatory and contractual constraints across multiple geographies. * A strong ownership mentality - you personally care about driving financial results and take responsibility for recovering funds and minimizing losses. * Independence and self-direction - you have high attention to details, can identify core issues, prioritize effectively, and drive immediate results while building toward a durable, long-term strategy. * Strong strategic instincts paired with a willingness to go deep into operational and implementation details when required. * Proficiency with data analysis and strong analytical skills, with the ability to translate data into actionable insights. Experience using SQL to extract and analyze data is desirable but not required. Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here. A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

Robert Half is seeking a Legal Billing Specialist for our client, a local law firm. This contract-to-hire role offers a strong opportunity for professional growth as part of a reputable firm committed to excellence in legal services. Job Responsibilities: + Manage and execute end-to-end legal billing functions, ensuring accuracy and compliance with firm protocols. + Prepare, review, and process detailed client invoices in adherence to client-specific billing guidelines. + Monitor and track billing timelines, resolving delayed or rejected bills proactively. + Address inquiries regarding billing discrepancies and collaborate with attorneys and staff for resolution. + Ensure compliance with electronic billing (e-Billing) systems and resolve e-Billing rejections or adjustments. + Maintain proper documentation of all billing activities for reporting purposes. + Offer continuous support to attorneys, paralegals, and other staff regarding billing and time entry best practices. Requirements + 3-5 years of experience in legal billing, preferably within a law firm. + Proficiency with legal billing platforms (e.g., Elite, Aderant, eBillingHub). + Strong understanding of electronic billing systems and client-specific billing requirements. + Advanced MS Office skills - particularly in Excel (e.g., pivot tables, formulas). + Excellent organizational skills and attention to detail. + Strong interpersonal skills with the ability to collaborate with internal and external stakeholders. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

TITLE: BUSINESS ACCOUNT AND LOAN SERVICING REPRESENTATIVESTATUS: NON-EXEMPTREPORTS TO: SUP - BUSINESS ACCOUNT AND LOAN SERVICINGDEPARTMENT: BUSINESS MEMBER SUPPORTJOB CODE: 11737 PAY RANGE: $25.02 - $26.50 HOURLY GENERAL DESCRIPTION: The role of a Business Account and Loan Servicing Representative requires a dynamic and driven individual with a strong commitment to service excellence. This individual excels in delivering outstanding service, employing effective call handling methods to ensure a positive and memorable member experience. As a Business Account and Loan Servicing Representative, they hold a vital position in strengthening the Business Member Support department. Their responsibilities are to be primary point of contact for business members, responding promptly to inquiries, resolving issues, and providing ongoing support and guidance. Additionally, collaborate with internal teams, including lending, treasury management, and other business partners, to deliver comprehensive solutions to business members. TASKS, DUTIES, FUNCTIONS: Meet and achieve established performance standards commensurate to grade level with phone efficiency and quality from the Business queue in a fast-paced environment. Resolve business member issues relating to online banking, business deposit products, business lending products and money movement services products. Maintain and effectively leverage a thorough knowledge of Golden 1 Credit Union business deposit and loan policy and procedures. Engage in conversations centered around business member's needs, specifically focusing on credit, deposit, and servings process needs of the member assist in growing their business. Initiates contact with new members within 2 days of their membership initiation and conducts a follow-up after 2 weeks. Modifying or setting up ACH forms for Commercial Real Estate (CRE), loans, and credit cards. Assist with all requests submitted through the Business Account and Loan Servicing Phone Queues, email boxes, and faxes. Demonstrates advanced Credit Union knowledge, ability to resolve issues, digital support, and escalations with minimum guidance. Foster a positive and engaging work environment. Inspire others through words and actions; ensure positive employee morale throughout Golden 1, by embracing our mission, vision, and core values. Effectively navigates software applications and simultaneously works on multiple screens while resolving member concerns. Maintain a thorough understanding of the state and federal laws and regulations related to credit union compliance that are appropriate to the position. Handles general inquiries and questions from members by demonstrating understanding of member needs, concerns and/or frustrations. Responding by demonstrating care, concern, and an appropriate sense of urgency. Perform multiple internal queues and maintain service levels and regulatory requirements. Proactively conduct a comprehensive needs assessment for our business members, aiming to identify tailored financial products and services that align with their unique requirements and contribute to their success. Deliver exceptional member service while actively listening, efficiently gathering information, understanding member concerns, and resolving issues effectively. Empathize, clear communication, and provide tailored solutions to ensure member satisfaction and loyalty. Educates members about our products to foster loyalty and retention. Identifies opportunities to assist members with Golden 1 product or service offerings and diligently documents interactions in the internal ticketing system. Perform routine tasks such as handling inquiries, resolving problems, and maintaining a high-quality customer experience within the bounds of work guidelines, policies, and regulations. Identify and implement process efficiencies and escalate procedural updates to Sr. and above for approval. Identify and resolve issues that arise outside of the normal course of business. Organize, prioritize, and perform multiple tasks simultaneously while being detailed oriented. Productively works to improve the standard way of doing things, anticipating issues to prevent problems before they occur. Perform general account maintenance, which may include payment corrections. Perform post funding services, such as payoff requests and prepayment penalty calculations. Process loan payoffs, demands, and requests for reconveyance. Field inbound calls and member inquires. Must be able to perform amortizations of Commercial Loans. Meet production deadlines daily while cognizant with quality and quantity in a fast- paced environment. Must demonstrate functional knowledge of all compliance courses annually and must review and pass all regulatory tests and courses pertaining to their job functions including internal credit union policies. Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals. Participates and contributes to a positive teamwork environment, which encourages team commitment to corporate, division, and departmental goals. Perform additional duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to interact with staff and members to perform follow-up on research requests, inquiries, and concerns. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment such as a personal computer, facsimile machine, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Regularly engage in verbal and written communication with various departments, including ACH departments, Wire Department, BMS department, Business Relationship Officer, Commercial Loan Reps, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, Learning and Development, and Digital Team. Internal discussions primarily revolve around research topics. EXTERNAL: Corresponds effectively and professionally in consultative conversations with Golden 1 business members and prospective business members via Business Online Platform, secured messaging, e-mail and telephone. QUALIFICATIONS: EDUCATION: Bachelor's degree or equivalent work or educational experience in servicing business and commercial loans preferred. EXPERIENCE: Minimum two years of experience with Business Account and Loan Products including Commercial Real Estate and Commercial and Industrial, Business Loan Servicing/Processing/Documentation and Business account servicing required. KNOWLEDGE / SKILLS: Excellent PC skills, with the ability to learn and train in new software. Excellent interpersonal skills with the ability to present a professional image to management, staff, and outside contacts. Solid understanding of Commercial Loan Products Familiarity of business products, services and compliance requirements required. Excellent organizational, time management and communication (verbal and written) skills. Shares knowledge freely to help others succeed. Fully participates in meetings, proactively bringing forward relevant information, ideas and potential solutions. Ability to work independently and as a team member, while using discretion in decision making and sound judgment in problem solving. Positively adapts to changes in Golden 1 and/or changes in own role and helps others to do the same. Ability to manage multiple tasks and demands, to work independently and as a team member, and to meet deadlines and effectively adjust to changing priorities. Reliable work attendance Full-time hours required, with additional hours as necessary including weekends. Basic knowledge of the following systems: Microsoft Office (Word, Excel and Outlook), eFunds, Verafin, Q2, DNA, OFAC, EnAct, ServiceNow, ECM, Fiserv, SpendTrack, Interaction Desktop, Quavo, Docusign, Datasafe, NitroPro, SharePoint PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within normal range. LICENSES / CERTIFICATIONS: None THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 3/20/2025

Job DescriptionDescription: Member Care Representative II (Collector II) Department: Member Care Reports to: Member Care Manager FLSA Classification: non-exempt Compensation: $24.00 - $30.36 per hour Job Summary: Member Care Representative II's primary responsibility is to collect payments on past due accounts, research and analyzes historical data on past due accounts and work with outside resources to resolve delinquent accounts and/or locate delinquent account members. Supervisory Responsibilities: None Duties/Responsibilities: Responsible for communicating effectively with credit union members to understand the reason for delinquency, resolve complicated collection issues, and negotiate/establish repayment withing defined guidelines. Educate member on proper payment processes by using resources such as SWBC (online payment portal), Bacon Loan Pay (web), Callipay (check by phone system) and mobile deposits. Responsible for processing debt protection claims and payments as required. Responsible for partnering with law enforcement agencies, judicial departments, attorneys, peer collectors, repossession agencies, auctions, vendors, and car dealers to minimize outstanding accounts. May handle Collateral Protection Insurance and processes debt collection claims. Responsible for conducting preliminary investigations on known or suspected fraud or straw purchases. Responsible for reviewing records, transactions to resolve misapplied payments; evaluate irregular and regular payments on delinquent accounts and determines how payment will be applied. Responsible for maintaining records to assign, monitor, and track repossessions; process, track, and monitor litigation files with legal counsel. May be responsible for processing and recording Bankruptcy Trustee Checks and balance collections general ledger. May be required to represent Credit Union at Small Claims/Court hearings. Adhere to all established credit union policies, procedures and guidelines including, but not limited to, FDCPA (Fair Debt Collection Practices Act), BSA (Bank Secrecy Act) policy, Elder Abuse, and procedures to complete Currency Transaction Reports, monitor for and report suspicious activity. May be required to work weekends and late-night shifts on a rotation basis. Performs other related duties as assigned. Required Skills/Abilities: Proficient in and understands Repossession Laws and regulations, Bankruptcy Chapter 7 & 13 Laws and Regulations, Post Judgements, and track Proof of Claims. Understand how to fully process a Notice of Intent to Sell Property and Notice After Sale of Collateral. Strong negotiation, interpersonal and customer service skills. Strong verbal and written communication skills. Strong organizational skills and attention to detail. Ability to use good judgement and critical thinking skills. Ability to function well in a high-paced and at times stressful environment. Education and Experience: High school diploma or equivalent required. Minimum two-three years prior collector experience required. Proficient knowledge of consumer lending. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. May require standing and walking 25% of the time, lifting up to a maximum of 50 pounds, and other physical actions that include stooping, kneeling, crouching, crawling, reaching, pulling, and pushing. May be required to work in an environment with high noise levels and unpredictable temperature and ventilation. The above information on this position has been designed to indicate the general nature and level of work to be performed by employees designated for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, or physical requirements. Central State Credit Union is an Equal Opportunity Employer. Requirements:

Job Description About the California Academy of Sciences The California Academy of Sciences is a globally renowned scientific and cultural institution located in the heart of San Francisco's Golden Gate Park. Home to a world-class planetarium, aquarium, research center, and natural history museum-all under one living roof-our mission is to regenerate the natural world through science, learning, and collaboration. Our extensive collections span plants, animals, fossils, and cultural artifacts from across the globe and throughout history. We are a diverse team of leading biodiversity scientists, educators, storytellers, designers, and communicators who work collaboratively to advance knowledge and inspire action through science and storytelling. When you join the California Academy of Sciences, you become part of a mission-driven community that values curiosity, collaboration, and innovation. Whether you're working behind the scenes in research or engaging the public on the museum floor, your work will help connect people to the natural world and empower them to protect it. About the Opportunity As part of the biodiversity science efforts embedded within the Thriving California Initiative, the California Herbarium Specimen Digitization Project will make hundreds of thousands of specimens from the California Academy of Sciences (CAS) herbarium collections available online. This project combines the efficiency of high throughput specimen imaging using conveyor belt technology to image California herbarium specimens housed at CAS. Specimen images and associated data records will then be uploaded to a community science platform for further transcription and georeferencing of label data. Afterwards, fully transcribed and georeferenced records will be imported into CAS collections database and linked to their corresponding images. Results from this project will mark a major step forward in democratizing CAS museum collections, providing equitable access to these important specimens for people (botanists, scientists, and the general public) all over the world. Reporting to the Botany Curator, the California Herbarium Specimen Digitization Project Curatorial Assistant II will be primarily responsible for assisting in the transition of the collection from a partially imaged to fully imaged state, as well as contributing to the reorganization of the collection. The Project Curatorial Assistant II will perform important rearrangement, sorting and separating of specimens into a new, updated schema. This work will involve assisting in the development and implementation of workflows to ensure specimen organization is of the highest quality and effectiveness. The Project Curatorial Assistant II will coordinate with the Botany Curator and Collection Manager to ensure all collection organization goals are met, as well as coordinate with other collections staff in order to maximize quality control efforts and data flow efficiency. Organizational Culture Join a team dedicated to the Academy's mission, vision and values! Currently, the Academy has a new strategic plan including three initiatives - Hope for Reefs , Thriving California , and Islands 2030 - that leverage biodiversity science, environmental learning, and collaborative engagement to regenerate fragile ecosystems around the world. Learn more at ****************************************************** We hope you are inspired by what we do and are excited to contribute to our mission. The mission of the California Academy of Sciences is to regenerate the natural world through science, learning, and collaboration. The Academy is looking for candidates who do great work, and we know they may come from a number of different backgrounds and experiences. We encourage you to apply even if you do not believe you meet every qualification for the position. This position is based in San Francisco, California. The specific onsite/hybrid schedule for this position is listed below. This position is part of a bargaining unit represented by Cal Academy Workers United, and will be subject to the terms and conditions of that contract. Key Responsibilities: Work with the Botany Curator and Collection Manager to identify the special needs and requirements for reorganizing and rearranging the collection Work with the Collection Manager and other Curatorial Assistants to identify the best approach to associated project tasks Develop, test, implement and modify (as needed) workflows that will achieve project-specific specimen organization Follow all Academy safety regulations Other duties as assigned Qualifications: A successful candidate will have the following: A qualified person for this position has experience with biological collections (preferably botanical), taxonomy and the basic use/implementation of taxonomy, and is extremely organized and detail oriented. This person is capable of performing repetitive tasks that adhere to strict organizational requirements and should be able to think ahead to identify possible problems and develop solutions in a collaborative and communicative manner. Experience and/or Education: Undergraduate degree required Experience with biological collections required (botanical preferred) Knowledge of taxonomy and the use/implementation of biological classification (botanical preferred) Experience and/or past participation in large scale projects that require a large amount of detailed preparation Skills and abilities: Excellent organizational and time-management skills Ability to execute work independently and with great attention to detail Ability to take direction, work as part of a team or collaborate well with team members, and external partners (when applicable) to accomplish mutual goals Ability to work efficiently and communicate with staff, cross-functional teams and external partners from different backgrounds and with varying expertise Ability to bring new ideas, create inventive solutions and find efficiencies to transform manual or detailed processes English is the primary language necessary for this job, written and spoken; bilingual (spoken and/or written) in Spanish or other non-English language a plus, but not necessary Physical Environment: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. While performing the duties of this job, the Project Curatorial Assistant II is required to stand, sit, use a computer, and communicate on the phone, in person, and online meetings/calls. Must be able to perform repetitive motions 30% of the time. Compensation and Benefits: The salary range for this position is $33.16. Actual compensation will be commensurate with the final candidate's qualifications and experience, including skills, knowledge, relevant education, certifications and aligned with the internal peer group. We believe in fair and equitable compensation practices and are committed to providing competitive salaries within the industry and market standards. The Academy offers a total compensation package that emphasizes both base salary and comprehensive benefits based on the hours per week worked. Further details regarding compensation and benefits will be discussed during the interview process. Schedule: Full-Time, 40 hours per week, On-site How to Apply: Interested candidates should submit a resume and application through our Careers Page portal. The California Academy of Sciences will give full consideration for employment to all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code, Article 49).

**What Account Management contributes to Cardinal Health:** Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. **Responsibilities:** + Monitor terms of Prime Vendor distribution contract as it pertains to Supply Chain and Procurement, particular focus on Fill Rates, Price Match, and days sales outstanding. + Bridge relationship between the customer and internal Cardinal Health teams to ensure flawless service to customers and an optimized supply chain. + Manage customer expectations and requirements through proactive account review, facilitating issue resolution, and keeping customer informed of key initiatives. + Prevent order disruption to customers through elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions. + Coordinate and communicate Cardinal Health initiatives to the customer as needed. + Track, measure, and report Cardinal Health Key Performance Indicators monthly. + Build and maintain long-term trusted relationships with customers to support retention of the account. **Qualifications:** + Bachelor's degree in related field, or equivalent work experience, preferred + 2-4 years of customer management experience, preferred + Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred + Demonstrated ability to work in a fast-paced, collaborative environment, preferred + Strong communication skills with the ability to build solid relationships. preferred + Ability to travel to customer locations, as needed is preferred **What is expected of you and others at this level:** + Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes actions to resolve + Applies judgment within defined parameters + Receives general guidance may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated salary range:** $57,000.00 - $81,600.00 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 3/6/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

The Billing Specialist is responsible for managing HealthRIGHT360's clinical database/billing system, including e-Clinical works (ECW) or any other future EMR's reconciling insurance claims and tracking UDC's/UOS for HealthRIGHT 360's medical contracts. Key Responsibilities Billing Responsibilities: Under the supervision of HealthRIGHT360's Revenue Cycle Manager Manager, the billing specialist is responsible for accurate and timely scanning of EFT's, checks, EOB's, claim Inquiries, denials, RTD's and correspondence to PMG or other entities. The position is responsible by obtaining any additional information that may be needed to complete claims (Dx codes, CPT codes, note signatures, etc). Maintain and ensure proper coding for encounters including updates of ICD-10 and CPT codes. Bank Statement Reconciliations. Weekly Reconciliation the front desk cash logs, co-payments, and deposits to EMR and turn into fiscal. Along with the Revenue Cycle Manager and Directors of Operations investigate, post, and manage EMR payments and deposit into bank. Under the direction of the Revenue Cycle Manager develop and manage electronic billing system by inactivating and adding new/discontinued CPT and ICD10 codes, updating the Federal Poverty Level, Sliding Scale Fees and Charges on an annual basis. Regular management of HealthRIGHT 360's Medical Program's funding sources, including Medi-Cal, Medicare, Family PACT, Managed Care and Commercial Insurances. Daily management of Return to Clinic (RTC) errors. Daily processing of clinic/billing mail and work with PMG and Internal billing department to process ACH, remits, etc. and scan/upload to appropriate folders for processing. Under supervision of the Revenue Cycle Manager process patient refunds as necessary. Billing Credentialing: Notify PMG of all termed/hired employees. Obtain all provider materials needed for credentialing providers with all payer sources. Work with PMG on outstanding AR. Compliance Responsibilities: Ensure clinic stays in compliance with billing requirements (i.e. Medi-Cal/Medicare/HRSA compliance). Assist Medical Records department in providing billing records for patients upon request. Customer Service: Work directly with patients and Revenue Cycle Manager to address patients concerns or billing or statement concerns. As requested work with patients to explain the breakdown of fees and collect payment. And, other duties as assigned. Education and Knowledge, Skills and Abilities Education and Experience Required: Associates Degree in related field. Certificate in Medical Terminology or Billing and Coding. 2+ years of experience in accounting or billing department. Strong verbal communication. Proficient in Excel. Strong attention to detail. Excellent time management skills. Ten key experience. Data entry experience. Experience using billing software; eCW, Epic, and ClaimRemedi preferred. Desired: Bachelor's Degree in Accounting or related field Background Clearance Required: Must not be on active parole or probation Knowledge Required: Excellent command of spreadsheet applications. Culturally competent and able to work with a diverse population. Strong proficiency with Microsoft Office applications, specifically Word, Excel, Outlook and internet applications. Skills and Abilities Required: Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data. Professionalism, punctuality, flexibility and reliability are imperative. Excellent verbal, written, and interpersonal skills. Integrity to handle sensitive information in a confidential manner. Action oriented. Strong problem-solving skills. Excellent organization skills and ability to multitask and juggle multiple priorities. Outstanding ability to follow-through with tasks. Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility. Strong initiative and enthusiasm and willingness to pitch in whenever needed. Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations. Able to work within a frequently changing project scope while maintaining overall direction and structured priorities. Desired: Bilingual. In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available. Tag: IND100.

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Job Description We are looking for a competent Billing Specialist to undertake a variety of financial and non-financial tasks in order to help guarantee the company's revenues. You will handle the processing of incoming payments along with the issuing of necessary paperwork. Responsibilities Assume the responsibility of receiving and sorting incoming payments with attention to credibility Manage the status of accounts and balances and identify inconsistencies Issue and post bills, receipts and invoices Check the validity of debit accounts Update accounts receivable database with new accounts or missed payments Ensure all clients remain informed on their outstanding debts and deadlines Provide solutions to any relative problems of clients Write thorough reports on billing activity with clear and reliable data Additional Information Reach me on ************

A non-profit organization in San Francisco seeks a Payroll and Billing Coordinator to manage payroll processing and client billing for the Seniors At Home program. The role requires at least 3 years of experience in payroll processing and an understanding of California payroll practices. Responsibilities include preparing weekly payroll, handling billing tasks, and ensuring accurate data management. Competitive compensation and benefits are offered, including a customized cafeteria benefits plan. #J-18808-Ljbffr

PAY SCALE: $20.07 - $22.00 Hourly SCHEDULE: Remote (On-Site Training - First 90 days) GENERAL DESCRIPTION: Communicates and interacts with members for the prompt resolution of delinquent and negative accounts to minimize Golden 1's loss of non-performing asset accounts. TASKS, DUTIES, FUNCTIONS: Place and receive a high volume of inbound and outbound calls in an effort to negotiate re-payment for past due and negative accounts. Identify, investigate, and resolve delinquent and negative account activity. Update member and credit union account information accurately and efficiently. Demonstrate an understanding of the member's needs, concerns, and frustrations by responding with care and concern, and an appropriate sense of urgency. Educate members about options available to resolve their delinquency and retain and enhance member loyalty. Communicate and interact with other Golden 1 team members to gather information for resolution of delinquent accounts. Ability to de-escalate tense situations, looking from several points of view and applying good judgment and critical thinking to resolve the situation. Learn and retain an exceptional working knowledge of department financial assistance programs and services. Prepare and process documentation necessary to resolve delinquent accounts. Review and research Credit Union records and transactions to resolve misapplied payments and transactions to ensure payments are accurately credited. Evaluate payments (regular and irregular) being made on delinquent accounts to determine how the payment will be applied, i.e., principal, interest, escrow, and late charges, and when it is necessary to return a payment if foreclosure proceedings have been initiated or payment is unacceptable. General knowledge of repossessions from assignment through insurance claims and deficiency balances, if warranted, and vehicle remarketing. General knowledge of loss mitigation and potential benefits to the member and Golden 1. General knowledge about how to obtain the member's financial information and use it to assist and resolve the member's delinquency. Initiate skip tracing techniques to locate member's or the credit union's collateral. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Compliance with credit union policies, Fair Debt Collection Practices, and other applicable rules and regulations related to Collections. Meet and achieve established performance standards commensurate to grade level, with phone efficiency and quality in a fast-paced environment. Maintain acceptable call quality scores as audited and measured monthly. Complete regulatory training modules annually, as required. Model Golden 1 Core Values. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to interact with members and provide constructive follow-up on delinquent accounts. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Branch management, staff, Payroll Deduction, Electronic Services, Centralized Lending, Records Management, and Compliance and Risk Management. EXTERNAL:Members, law enforcement agencies, judicial departments, peer collectors, or groups that will result in resolution of delinquent accounts. QUALIFICATIONS: EDUCATION:Successful completion of High School curriculum is required. EXPERIENCE:Six months to one year performing general collection duties in a collection environment. KNOWLEDGE / SKILLS: Strong oral and written communication skills, facsimile machine, ten key, microfiche, electronic banking equipment, Visa terminal, credit union and collection rules, regulations, and policies. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. High volume of telephone communication throughout the workday. LICENSES / CERTIFICATIONS: None THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 9/18/2025

About the California Academy of Sciences The California Academy of Sciences is a globally renowned scientific and cultural institution located in the heart of San Francisco's Golden Gate Park. Home to a world-class planetarium, aquarium, research center, and natural history museum-all under one living roof-our mission is to regenerate the natural world through science, learning, and collaboration. Our extensive collections span plants, animals, fossils, and cultural artifacts from across the globe and throughout history. We are a diverse team of leading biodiversity scientists, educators, storytellers, designers, and communicators who work collaboratively to advance knowledge and inspire action through science and storytelling. When you join the California Academy of Sciences, you become part of a mission-driven community that values curiosity, collaboration, and innovation. Whether you're working behind the scenes in research or engaging the public on the museum floor, your work will help connect people to the natural world and empower them to protect it. About the Opportunity As part of the biodiversity science efforts embedded within the Thriving California Initiative, the California Herbarium Specimen Digitization Project will make hundreds of thousands of specimens from the California Academy of Sciences (CAS) herbarium collections available online. This project combines the efficiency of high throughput specimen imaging using conveyor belt technology to image California herbarium specimens housed at CAS. Specimen images and associated data records will then be uploaded to a community science platform for further transcription and georeferencing of label data. Afterwards, fully transcribed and georeferenced records will be imported into CAS collections database and linked to their corresponding images. Results from this project will mark a major step forward in democratizing CAS museum collections, providing equitable access to these important specimens for people (botanists, scientists, and the general public) all over the world. Reporting to the Botany Curator, the California Herbarium Specimen Digitization Project Curatorial Assistant II will be primarily responsible for assisting in the transition of the collection from a partially imaged to fully imaged state, as well as contributing to the reorganization of the collection. The Project Curatorial Assistant II will perform important rearrangement, sorting and separating of specimens into a new, updated schema. This work will involve assisting in the development and implementation of workflows to ensure specimen organization is of the highest quality and effectiveness. The Project Curatorial Assistant II will coordinate with the Botany Curator and Collection Manager to ensure all collection organization goals are met, as well as coordinate with other collections staff in order to maximize quality control efforts and data flow efficiency. Organizational Culture Join a team dedicated to the Academy's mission, vision and values! Currently, the Academy has a new strategic plan including three initiatives - Hope for Reefs , Thriving California , and Islands 2030 - that leverage biodiversity science, environmental learning, and collaborative engagement to regenerate fragile ecosystems around the world. Learn more at ****************************************************** We hope you are inspired by what we do and are excited to contribute to our mission. The mission of the California Academy of Sciences is to regenerate the natural world through science, learning, and collaboration. The Academy is looking for candidates who do great work, and we know they may come from a number of different backgrounds and experiences. We encourage you to apply even if you do not believe you meet every qualification for the position. This position is based in San Francisco, California. The specific onsite/hybrid schedule for this position is listed below. This position is part of a bargaining unit represented by Cal Academy Workers United, and will be subject to the terms and conditions of that contract. Key Responsibilities: Work with the Botany Curator and Collection Manager to identify the special needs and requirements for reorganizing and rearranging the collection Work with the Collection Manager and other Curatorial Assistants to identify the best approach to associated project tasks Develop, test, implement and modify (as needed) workflows that will achieve project-specific specimen organization Follow all Academy safety regulations Other duties as assigned Qualifications: A successful candidate will have the following: A qualified person for this position has experience with biological collections (preferably botanical), taxonomy and the basic use/implementation of taxonomy, and is extremely organized and detail oriented. This person is capable of performing repetitive tasks that adhere to strict organizational requirements and should be able to think ahead to identify possible problems and develop solutions in a collaborative and communicative manner. Experience and/or Education: Undergraduate degree required Experience with biological collections required (botanical preferred) Knowledge of taxonomy and the use/implementation of biological classification (botanical preferred) Experience and/or past participation in large scale projects that require a large amount of detailed preparation Skills and abilities: Excellent organizational and time-management skills Ability to execute work independently and with great attention to detail Ability to take direction, work as part of a team or collaborate well with team members, and external partners (when applicable) to accomplish mutual goals Ability to work efficiently and communicate with staff, cross-functional teams and external partners from different backgrounds and with varying expertise Ability to bring new ideas, create inventive solutions and find efficiencies to transform manual or detailed processes English is the primary language necessary for this job, written and spoken; bilingual (spoken and/or written) in Spanish or other non-English language a plus, but not necessary Physical Environment: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. While performing the duties of this job, the Project Curatorial Assistant II is required to stand, sit, use a computer, and communicate on the phone, in person, and online meetings/calls. Must be able to perform repetitive motions 30% of the time. Compensation and Benefits: The salary range for this position is $33.16. Actual compensation will be commensurate with the final candidate's qualifications and experience, including skills, knowledge, relevant education, certifications and aligned with the internal peer group. We believe in fair and equitable compensation practices and are committed to providing competitive salaries within the industry and market standards. The Academy offers a total compensation package that emphasizes both base salary and comprehensive benefits based on the hours per week worked. Further details regarding compensation and benefits will be discussed during the interview process. Schedule: Full-Time, 40 hours per week, On-site How to Apply: Interested candidates should submit a resume and application through our Careers Page portal. The California Academy of Sciences will give full consideration for employment to all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code, Article 49).

Job DescriptionDescription: Member Care Representative I (Collector I) Department: Member Care Reports to: Member Care Manager FLSA Classification: non-exempt Compensation: $22.00 - $27.38 per hour Job Summary: The Member Care Representative I's primary responsibility is collecting payments on past due accounts, researches and analyzes historical data on past due accounts; initiates contact with members by telephone, letter, or email to determine reasons for delinquency and educate them on their available options. Supervisory Responsibilities: None Duties/Responsibilities: Maintains accurate and legible documentation on past due accounts and collection process. Educate members on proper payment processes by using resources such as SWBC (online payment portal) and mobile deposits. May negotiate and establish repayment of past due accounts within defined guidelines, such as workout loans, extensions, and due date changes. May direct members on possible total losses and the claims process, addresses issues including, but not limited to, Collateral Protection Insurance and processing Debt Protection Claims. May be responsible for assigning, monitoring, and tracking repossessions. May be responsible for conducting preliminary investigations on known or suspected fraud or straw purchases. May be responsible for effectively communicating and interacting with insurance agencies. May be responsible for processing daily mail for delinquent, charge-off and recovery payments; evaluates irregular and regular payments on past due accounts and determines how payment will be applied (example: principle, interest, escrow, etc.). May review records and transactions to resolve misapplied payments. May deal with Notices of Stored Vehicles and determines the best method for resolving impound issues. Complies and generates reports as required. Adheres to all established credit union policies, procedures and guidelines including, but not limited to, FDCPA (Fair Debt Collection Practices Act), BSA (Bank Secrecy Act) policy and procedures to complete Currency Transaction Reports, Elder Abuse, and monitor for and report suspicious activity. May be required to work weekends and late-night shifts on a rotation basis. Performs other related duties as assigned. Required Skills/Abilities: Basic understanding of balancing collection general ledgers. Basic understanding of Repossession Laws and regulations, Bankruptcy Chapter 7 & 13 Laws and Regulations. Solid verbal and written communication skills. Solid interpersonal and customer service skills. Solid organizational skills and attention to detail. Solid time management skills with a proven ability to meet deadlines. Ability to function well in a high-paced and at times stressful environment. Education and Experience: High school diploma or equivalent required. Minimum three - six months prior teller experience or related collector experience. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. May require standing and walking 25% of the time, lifting up to a maximum of 50 pounds, and other physical actions that include stooping, kneeling, crouching, crawling, reaching, pulling, and pushing. May be required to work in an environment with high noise levels and unpredictable temperature and ventilation. The above information on this position has been designed to indicate the general nature and level of work to be performed by employees designated for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, or physical requirements. Central State Credit Union is an equal opportunity employer. Requirements: