Collections representative jobs in Houston, TX - 797 jobs
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Collections Specialist
Group Billing Coordinator
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DriverData Collector in Houston, TX
TSMG
Collections representative job in Houston, TX
Service Measure (SM) is a field data collection company founded in 2013 in New York. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.
Project Objective:
The main objective of the project is to test new features in the online mapping application in both day and night modes. Drivers will operate vehicles in urban areas with high traffic. The driver will work in collaboration with a co-pilot. The driver needs to note all details (whether the app is working correctly, if it's convenient to use) in a spreadsheet. He or she will use a tablet or laptop for taking those notes and completing a survey. This data will be transferred to the client and used for further improvements.
New hires will receive one day of remote training. The company will cover all project-related expenses, including vehicle rental, fuel, parking, and tolls. The project will last for 3-4 weeks, with a schedule of Monday to Friday, 7-8 hours per day, from 9 AM to 5 PM. The team will be provided with a new target daily, approximately five routes per day.
Requirements:
At least 3 years of driving experience
Good driving skills in urban areas with high traffic
Fluent English
Experience using Google Spreadsheet and Google Forms
Collaborative and tech-savvy
$32k-37k yearly est. 5d ago
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Customer Service Representative
Hamilton Barnes 🌳
Collections representative job in Houston, TX
We are looking for a dynamic and motivated Customer Service Representative who is passionate about delivering outstanding customer experiences. The Customer Service Representative is responsible for providing excellent customer support, ensuring a positive and efficient experience for our customers. This role involves interacting with customers through multiple communication channels (phone, email, chat), resolving inquiries, troubleshooting issues, and guiding customers through solutions.
Responsibilities
Provide timely and effective customer service through phone, email, and online chat channels.
Resolve customer inquiries related to products, billing, services, and technical support.
Accurately log and track customer interactions using the internal system.
Troubleshoot and resolve customer issues, escalating complex cases as necessary.
Offer product and service information, helping customers make informed decisions.
Assist with onboarding new customers and explaining company policies and procedures.
Collaborate with team members to improve customer experience and operational processes.
Follow up with customers to ensure issues have been resolved to their satisfaction.
Stay updated on company products, services, promotions, and any changes in procedures.
Qualifications
High school diploma or equivalent (Bachelor's degree preferred).
Proven experience in a customer service role, preferably in the telecommunications or technology industry.
Strong communication skills, both verbal and written.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
Problem-solving skills and attention to detail.
Positive attitude and a passion for helping people.
Ability to work independently and as part of a team.
If you're interested in this position, please apply with your updated resume.
$25k-33k yearly est. 3d ago
Customer Service Representative
Murray Resources-Best Staffing Agency
Collections representative job in Houston, TX
A well-established industrial company is seeking a proactive and skilled Customer Service Representative to join their team. This role plays a key part in supporting customers and internal teams through exceptional communication, organization, and project management skills. The ideal candidate thrives in a fast-paced environment, is proactive, and can effectively manage multiple priorities.
Location: Houston, TX
Salary: $70,000-$80,000
Position Type: Direct Hire
Responsibilities:
Manage the full order process from receipt through fulfillment, ensuring accuracy and timeliness.
Coordinate with internal departments - including sales, operations, and logistics - to ensure smooth order execution.
Track and follow up on pending information or documentation to keep projects and orders moving forward.
Prioritize workload and respond quickly to changing demands or urgent requests.
Provide excellent customer service and maintain strong relationships with clients.
Maintain detailed records and ensure all systems are updated accurately.
Collaborate cross-functionally within the warehouse and office to resolve issues efficiently.
Requirements:
Minimum of 5 years of customer service or order management experience, ideally in a manufacturing, distribution, or industrial environment.
Proven ability to prioritize tasks, manage time effectively, and stay organized in a fast-paced setting.
Strong communication and problem-solving skills; able to think quickly and adapt.
Experience with project management or coordinating multiple moving parts preferred.
Industry experience in chemicals or chemical sales support is a plus but not required.
Proficient in Microsoft Office and ERP/order management systems.
Must be able to work fully on site and collaborate closely with team members across departments.
$25k-33k yearly est. 4d ago
Customer Service Representative
Innospec Inc. 4.5
Collections representative job in The Woodlands, TX
The Customer Service Representative provides responsive end‑to‑end support for customer accounts by managing inquiries, processing orders, coordinating logistics, resolving issues, and maintaining strong communication across customers and internal teams.
Essential Functions
Answer phones, direct customers to the appropriate contact, and/or provide direct assistance.
Receive and verify customer purchase orders and enter them into the ERP system, ensuring same-day processing for some orders in the allocated time frame and next-business-day processing for orders received after the allocated time frame.
Maintain proactive communication with customers by providing timely updates on order status, delivery schedules, and issue resolution to foster strong business relationships and ensure customer satisfaction.
Participate in weekly sales calls to escalate customer issues and align business priorities.
Continually update and maintain customer master data in the ERP system, including customer information, contact details, and pricing.
Onboard and set up new customer accounts in the ERP system.
Resolve customer issues and complaints promptly, professionally, and to the customer's satisfaction, ensuring all complaints are recorded, submitted, and addressed.
Coordinate transportation for hazardous and non-hazardous materials, including both bulk and packaged goods, ensuring compliance with applicable regulations.
Work closely with freight and logistics coordinators to arrange ground, air, hot-shot, and export shipments.
Manage logistics from order placement through final delivery, coordinating product collection and dispatching readiness with planning, manufacturing, and warehouse teams.
Collaborate closely with the sales force, including the Director of Wholesale & Co-Manufacturer, North America, to enhance customer satisfaction and support account objectives.
Liaise with the technical team to ensure chemical compatibility and assist with customer technical inquiries.
Accompany the Director of Wholesale & Co-Manufacturer, North America on customer visits as needed, providing a customer care perspective during discussions.
Build and maintain customer trust through effective communication via telephone, email, Microsoft Teams, and in-person interactions.
Assist the Director of Wholesale & Co-Manufacturer, North America with demand forecasting and tracking the status of Supply Agreements and NDAs.
Work with the Finance department to resolve billing and invoicing issues as a priority.
Prepare, issue, and maintain required customer documentation, including COA, SDS, PDS, and other regulatory or customer-specific documents.
Manage customer inventories, as required, and plan timely and cost-effective deliveries for both Innospec and its customers.
Provide after-hours assistance, including coverage of on-call phone shifts, as required.
Represent Innospec professionally on all customer-related calls, meetings, and communications.
Adhere strictly to all company processes, procedures, compliance protocols, and firewall/security requirements.
Role Requirements
Excellent verbal and written communication skills.
Strong attention to detail with effective problem-solving and decision-making abilities.
Proficiency in ERP systems, Microsoft Office applications, CRM tools, and communication platforms.
Strong organizational, time management, and multitasking skills.
Effective conflict resolution and customer relationship management skills.
Commitment to continuous learning and professional development.
Strong work ethic, professionalism, and a trustworthy, professional appearance.
Availability for after-hours and on-call support as required.
Ability to travel up to 25% as needed for Annual and Quarterly Business Reviews, customer visits, and account or personnel transitions.
$23k-31k yearly est. 2d ago
Customer Service Representative - Inside Industrial Sales
DXP Enterprises, Inc. 4.4
Collections representative job in Conroe, TX
Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.
Check out our many videos to learn more! *************************************
Summary
Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check availability of stock and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products.
Responsibilities of Customer Service Representative include, but are not limited to:
Responding to customer inquiries regarding company products and services
Processing customer phone orders
Checking availability of stock and shipping dates
Quoting prices, filling order to customer specifications and processing sales data via computer
Assisting the outside sales team by preparing price quotes and sourcing products
Qualification of the Customer Service Representative include, but are not limited to:
3+ years of Inside Sales experience in metal working or industrial supply is preferred
Infor experience is preferred
Excellent communication skills
Should be enthusiastic and able to work independently
Must have experience performing a majority of the functions
Prior inside sales/customer service experience
Data entry skills, organization, multi-tasking and customer focus is required
Regular in-person attendance required
#ZRTS
Additional Information
Physical Demand: Lifting up to 30lbs may be required
Working Conditions: Office
Training/Certifications: Infor experience preferred
Shift Time/Overtime: Normal in-person business hours Monday-Friday, 8:00am - 5:00pm
Travel: N/A
Education: High School Diploma or GED
Location: USA:TX:Conroe
DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.
DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products.
Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V
$28k-36k yearly est. 1d ago
Accounts Receivable Specialist
Tarvos Talent
Collections representative job in South Houston, TX
Tarvos Talent is seeking an onsite AR Specialist for a client in South Houston to join their team via a contract to hire opportunity. This role offers great opportunity for a contractor looking for a permanent role after only a couple of months. If you are detail-oriented, customer-focused, and have hands-on experience working within SAP this could be the role for you.
Why Join This Team
Contract to hire role
Collaborative, and supportive team environment
Opportunity to expand your skillset
Core Responsibilities
Manage the full accounts receivable cycle, including billing, cash application, collections, and customer account maintenance.
Execute proactive collections and customer communications to ensure timely payment and resolve past-due balances.
Research and resolve payment discrepancies, including short pays, unapplied cash, and credit/debit memos in accordance with company policy.
Post, apply, and reconcile customer payments (checks, ACH, wires, lockbox) and prepare customer statements.
Support month-end close and financial accuracy by reconciling the AR subledger to the general ledger and maintaining strong internal controls.
What You'll Bring:
2+ years of Accounts Receivable experience
Proficiency in SAP (SAP ECC or S/4HANA preferred)
Strong written and verbal communication skills for customer correspondence
For immediate and confidential consideration, please apply here, or e-mail your resume directly to ***************************.
$33k-43k yearly est. 4d ago
Billing Coordinator
Consultative Search Group
Collections representative job in Houston, TX
Job Description
A global law firm consistently ranked among the top firms in the world, is currently seeking a Billing Coordinator to join our winning team, located in Houston. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation and collaboration.
Responsibilities:
Acting as liaison between billing attorneys and billing secretaries, legal attorneys, and/or organization (customers) and the billing staff; responding to internal and external inquiries in a timely manner
Preparing and analyzing complex client billing
Communicating with customers to ensure their request from the billing staff is being met updating customers on the status of tasks and/or projects
Providing accurate and timely completion of assignments and inquiry responses; ensuring that all tasks and duties completed are done within the firm's set guidelines and policies
Generating and reviewing Proformas from 3E (pre-existing or generating new charges)
Following up on unsent invoices and running reports
Providing project analyses as directed; utilizing 3E system for various analytical reports
Utilizing computerized billing and payable software modules to complete the billing process
Assisting with obtaining information required for e-billing and liaises with e-billing coordinators on outstanding items
Assisting with year-end closing and reporting as required
Assisting with special projects on various issues as needed
Promoting effective work practices and working as a team member
Qualifications:
The successful Billing Coordinator must have thorough knowledge of bookkeeping procedures such as posting, balancing, debits and credits, and journal entries.
Knowledge and proficiency in PC Applications, including spreadsheet software and operations, is required.
Knowledge of 3E is a plus.
The Coordinator must display knowledge of basic accounting principles, as well as the ability to comprehend and accurately perform mathematical functions.
The analytical skills needed to correctly comprehend and communicate data are desired.
A Bachelor's degree in Accounting or a related field is preferred.
Many of our job openings can be viewed at **********************************************
$34k-48k yearly est. 25d ago
Billing Coordinator
Atlas 4.3
Collections representative job in Houston, TX
Atlas is a nationwide leader in civil engineering, materials testing and geotechnical consulting services for environmental, industrial and infrastructure construction projects. Headquartered in Denver, CO, Atlas currently has over 3,500 employees with offices throughout the US, including Alaska & Hawaii. It s no accident that Atlas creates a better experience for infrastructure and environmental projects. It s how we are built with the best people in the industry, with the reach and expertise to help at any and every step of the project, and with a heart-led approach that puts quality and safety at the center of everything we do. We re just built to be better. We are a great company.
We are seeking a Billing Coordinator to join our Houston, TX team! Come join us!
Job responsibilities include but are not limited to:
Setting up, monitoring and invoicing projects for several project managers and offices.
Maintaining meticulous records of invoices and backup documentation.
Communicating with clients, legal staff, or others to coordinate revisions or adjustments for resub-mission.
Other tasks are fielding questions from clients, clerical staff, and others.
Cooperating with the billing manager to ensure that their work adheres to the standards, guidelines, procedures, and deadlines set by the company.
Preparing special documents as required by the client. They will assist with project setup documents by reviewing contracts and billing terms to ensure final invoices comply the client terms.
Responsible for accurate entries for invoice supporting charges such as mileage logs, units and consultants.
Coordination with AR department for invoice related collection issues on for their assigned projects.
Minimum requirements:
High School Diploma with 2+ years of accounting/billing experience.
BS degree in Finance, Accounting or Business Administration preferred.
A general knowledge of billing and collection practices, as well as business office procedures, is necessary.
Technical requirements:
Experience with BST, Deltek Vantagepoint, COUPA, Vendor Cafe, any accounting system is a plus.
Proficient with Microsoft Office Applications, MS Word, Excel, Power Point, Access, etc.
Other miscellaneous qualities:
Demonstration of high integrity and work.
Must be able to work with minimal supervision.
Good organizational skills, good teamwork and the ability to prioritize.
Strong Analytical Skills, multi-tasking: able to prioritize tasks, meet deadlines and work under periodic time constraints.
Benefits:
Atlas offers a comprehensive benefit program to meet the diverse needs of our employees. Depending on your employment status, Atlas benefits include health, dental, vision, life, AD&D, voluntary life / AD&D, disability benefits, leaves of absence, 401k, paid time off, paid holidays, employee assistance program, educational assistance program.
Who We Are:
We strive to be the most sought-after infrastructure and environmental solutions company, known for our unique, values-driven approach and brought to life by the industry s most exceptional people.
Atlas provides professional testing, inspection, engineering, environmental and consulting services from more than 100 locations nationwide. We deliver solutions to both public and private sector clients in the transportation, commercial, water, government, education and industrial markets.
With a legacy of providing consistent quality and results, Atlas creates a better experience at every stage of an infrastructure project. We connect the best experts in the industry to deliver value from concept to completion and beyond. This means doing everything our clients expect and then raising the expectations in a way that only our people can.
Our Values:
Life: We enhance quality of life. We value people and safety above all else.
Heart: As our hallmarks, we act with compassion, empathy and respect.
Trust: We work together as partners, doing what we say with full accountability.
Mastery: Always striving for the highest quality, we ensure greatness inspires all our work.
Atlas EEOC Statement
Atlas is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Atlas makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy ********************************************************************************************
$41k-49k yearly est. 52d ago
Billing Coordinator
Depot Connect International
Collections representative job in Channelview, TX
Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.
Role Overview:
Issuing invoices to customers/clients, reviewing customer orders and work orders.
Position Responsibilities:
Calculating charges to customers & clients
Issuing invoices to customers & clients
Checking and reviewing customer orders and work orders/estimates for correct documentation
Data entry, mail & some telephone duties as well as other administrative support tasks
Location: Channelview, TX
Qualifications:
High school diploma or GED
1 year Office Administrative &/or Billing or relevant experience
1 year Google Suite Experience
Strong organizational skills
Ability to effectively prioritize
Possess strong verbal and written communication skills
DCI Benefits:
Medical, dental and vision Insurance
401(k) with generous employer match
Paid time off, including 10 paid holidays
Optional health savings account & flexible spending account
Life insurance
Employee assistance program
Parental leave
Referral program
Tuition reimbursement
$34k-48k yearly est. 60d+ ago
Billing Coordinator
Veolia North America 4.5
Collections representative job in Baytown, TX
** Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
**Job Description**
**Position Purpose:**
The position's purpose is to bill customers as quickly and as accurately as possible after receiving all the required
documentation.
**Primary Duties /Responsibilities:**
+ Engage with the Technical Customer Advisor to understand when a job has been carried out.
+ Match manifest with original job request in RPM. Confirm this with the Technical Customer Advisor.
+ Escalate to Technical Customer Advisor for speedy resolution in the event of issues.
+ Create and issue the invoice.
+ Respond to any billing queries (that would first come through the Customer Technical Advisor).
**Qualifications**
**Education / Experience / Background:**
+ Invoicing and/ or other financial experience
+ Experience of using computer invoicing systems or similar
+ Sufficient understanding of waste streams, transportation and disposal or the ability to build this understanding
+ High School Diploma
**Knowledge / Skills / Abilities:**
+ Very numerate
+ High attention to detail
+ Very organized and efficient
+ Knowledge of, or ability to build knowledge of, the hazardous waste business
+ Able to work collaboratively across different functions and to secure help from colleagues
**Additional Information**
**Benefits:** Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
$35k-47k yearly est. 60d+ ago
Billing Coordinator
Haynes and Boone, LLP 4.9
Collections representative job in Houston, TX
At Haynes and Boone, our people are the driving force behind our success. Because we value the role every individual plays in how we deliver exceptional legal services, we hire people who will contribute to our professional reputation, enhance client relationships and share in our success.
This non-exempt position is responsible for compiling, managing, and executing attorney billing. This includes gathering all billing information, creating, and obtaining approval on several hundred proformas, and creating and distributing final invoices. This individual will support and interface with multiple billing attorneys in different practice areas across all of our Haynes and Boone office locations. This person will also communicate with secretaries, staff and Firm clients while maintaining confidentiality of client and firm matters.
Essential Duties
Create, review, and edit proformas in response to attorney and secretary requests.
Execute complex bills in a timely manner (e.g., multiple discounts by matter, split‐party billing, preparation of electronic bills).
Compile supporting back-up documentation as required.
Submit invoices by mail, email, and e-billing via eBillingHub and other e‐billing sites as required.
Configure and maintain information on e‐billing sites including setting up new clients, new matters, new timekeepers, and new rates, and communicate with clients in regard to setup efforts.
Address and resolve e-billing disputes, rejections, and short pays timely.
Ensure compliance with existing Firm billing policies and procedures, recommending changes when necessary.
Ensure compliance with meeting all client, firm, and attorney deadlines (e.g. accruals, budgets, invoicing, status reports).
Review, assess and ensure compliance with Outside Counsel Policies and Procedures.
Review, assess and provide feedback, when requested, on the billing requirements within new client engagement letters.
Create and maintain desktop procedures including any attorney, client or matter special handling requirements.
Review and approve all new client and matter intake forms to ensure accurate setup in 3E including billing arrangements, rates, and discounts.
Assist with verifying any new application changes or enhancements.
Create and ensure compliance with any client-specific reporting requirements (e.g., accruals, budgets, timekeepers, rates).
Communicate professionally and courteously with clients, attorneys, paralegals, and other staff.
Create billing schedules and various other billing analyses as needed.
Other Duties
Assist with special projects as needed.
Perform other related duties as assigned.
Reporting Relationship
The Billing Coordinator reports directly to the Manager or Supervisor of Billing and works closely with various partners in leadership positions. This position does not supervise staff.
Qualifications
Knowledge/Experience
One to three years of relevant experience is required. This individual must have proficient knowledge in accounting processes and Microsoft Office applications, primarily Excel, Word and Outlook. A solid understanding of the billing processes in the professional services industry (ideally within a law firm environment) is preferred. A broad range of technical ability, with a demonstrated aptitude and willingness to learn new software/applications is needed for this position.
Skills
The Billing Coordinator must have superior attention to detail, time management and organizational skills. Additionally, the ideal candidate must possess strong analytical skills and be able to effectively multi-task and prioritize work to meet aggressive deadlines. The individual must possess strong client focus, as well as strong written and verbal communication skills, with the ability to work both individually and as a member of a team. The ability to work with many different types of personalities at all levels of organization is a must.
Education
An associate degree in accounting or related field is required; a bachelor's degree is preferred. Equivalent experience will be considered.
Physical Demands
Must be able to move around the office up to 15% of the time to make copies, fax, file, etc.; Remains stationary at least 85% of the time. This position operates computers and other office productivity machines (e.g., fax machine, copier, printer, etc.) on a regular basis. Occasionally required to move documents or files weighing up to 15 lbs.; This position requires constant communication and exchange of information with the Firm attorneys, clients, and staff; This position must be able to inspect and
observe information on a computer screen at least 80% of the time.
Working Conditions
Office Environment. Occasionally working additional hours beyond the normal schedule will be required to meet firm or client demands.
$44k-50k yearly est. Auto-Apply 19d ago
Bilingual Collection Specialist
Benchmark CU Services Inc.
Collections representative job in Houston, TX
Job DescriptionBenefits:
401(k)
Opportunity for advancement
Paid time off
Benefits/Perks
within team
Advancement opportunities based on merit
Full time 40 hrs./week
Mon-Fri day shift
Hourly pay from $20 - $23
Paid Time Off
Job Summary
We are seeking a Collection Specialist to join our team. The ideal candidate must be bilingual and fluent in English & Spanish with ability to read, write and translate all forms of communications both verbal & written.
In this role, you will monitor accounts to identify outstanding payments and communicate with consumers regarding the collection of those funds. This position requires a self-driven and motivated individual able to work with light supervision. Excellent negotiation and interpersonal skills as well as dependability and reliability are essential.
Responsibilities
Primary communication by phone - outbound & inbound calls
Review accounts to collect and negotiate overdue payments
Research member information and historical data on accounts
Communicate with members regarding overdue accounts - verbal & written
Collect payments and provide full resolution
Maintain accurate documentation of account status and collection efforts
Report on collection activity and present to management
Qualifications
High school diploma/GED or equivalent is required
Previous experience as a Collection Specialist or in a similar position
Banking or credit union experience
Understanding of collection techniques
Knowledge of debt collection laws and regulations
Familiarity with Microsoft Office, Excel, and computer databases
Ability to work well under pressure
Excellent verbal and written communication and negotiation skills
$20-23 hourly 24d ago
Collection Specialist
Lexitas 4.0
Collections representative job in Houston, TX
The Collection Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. ESSENTIAL FUNCTIONS: •Independently produces A/R aging and delinquency reports in applicable operating systems.•Documents all assigned customer accounts in applicable operating system with collection notes regarding customer contact, payment promises and next stepsto resolve delinquency or required escalation points.•Reviews open accounts for collection efforts•Makes outbound collection calls in a professional manner while keeping and improving customer relations•Resolves client-billing problems and reduces delinquency, applying good customer service in a timely manner•Collects customer payments in accordance with payment due dates•Identifies issues attributing to account delinquency and discuss them with management•Reviews and monitors assigned accounts and all applicable collection reports•Required to meet or exceed Company DSO guidelines of 90 days or less on assigned Portfolio of Collection Accounts.•Provides timely follow-up on payment arrangements•Mails correspondence to customers to encourage payment of delinquent accounts•Faxes documents to accounts and provides follow up•Safeguards confidentiality of the medical records and complies with all local, state, and federal laws pertaining to medical records. Assures compliance with all HIPAA regulations concerning use, retrieval, storage and sharing of medical records.•Other duties as assigned. COMPETENCIES, SKILLS AND ABILITIES •Proficient in Microsoft Office products required•Strong to advanced excel skills required•Demonstrated leadership in teamwork, special projects, and complex assignments•Must be a positive team player and be able to communicate with team members•Ability to analyze complex issues and articulate solutions•Excellent organizational skills•Deadline-oriented and ability to multi-task•Excellent written and verbal communication skills; ability to communicate with all levels of personnel in a large organization.•Clear, concise written and verbal communications with customer/client is paramount. EDUCATION / EXPERIENCE •Associates degree preferred•A minimum of two years prior collections experience, including interaction with a large customer base•Experience with cloud-based software such as NetSuite, Intacct, Microsoft Dynamics, or QuickBooks•Flexibility to work in rapidly growing environment•Attention to detail, good organization, communication, and problem-solving skills•Experience working in a multi-function, multi-geography environment preferred SUPERVISORY RESPONSIBILITIES: This role does not have supervisory responsibilities. LANGUAGE SKILLS Ability to effectively present information and respond to questions from internal and external customers whose first language is English. CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. TRAVEL REQUIREMENTS This position does not require travel. OTHER DUTIES Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time with or without notice. AAP/EEO STATEMENT Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
EOE Employer/Vet/Disabled.
If you require reasonable accommodation in the application process, please contact Human Resources at *********************** for assistance. All other applications must be submitted online.
$31k-40k yearly est. Auto-Apply 60d+ ago
Collections Specialist
Ach Employment Services
Collections representative job in Houston, TX
The Collections Specialist is responsible for timely and accurate claims filing, review, and resolution of denied insurance claims. The Collections Specialist will review all billing information such as provider medical records, billed claims, insurance carrier explanation of benefits, insurance carrier denial letters, and electronic remits to ensure that payments and denials are worked promptly and appeals for the denied claims are submitted appropriately.
Essential Duties and Responsibilities:
Daily monitoring of open claims receivable's volume, appeal filing deadlines (reconsiderations, appeals, negotiations, IDR and TDI), open collection efforts to ensure all identified and standardized workflows and processes are followed.
Review, file and follow up on payer denials, rejected claims, and appeals in a timely fashion.
Research and resolve incorrectly paid claims. Identify any denial trends and escalate to Associate Director for review.
Daily tracking of incoming emails and correspondence for open collection activities to ensure timely response and scheduling of negotiation, mediations, and arbitrations.
Daily monitoring of internal tracking documents to verify timeliness and efficiency of collection work and follow up.
Review, preparation and management of weekly administrative invoicing to ensure all accounts are properly accounted for and payments are processed timely.
Conduct daily, weekly, monthly audits of workflow and processes to ensure all identified and assigned collection tasks are implemented and maintained. Identify any areas of training and education and report to Associate Director.
Schedule, prepare and conduct mediations. Track and report any trend or areas for process or workflow improvement.
Conduct education and training as necessary.
Ensure compliance with all healthcare state and federal regulations, privacy laws and billing requirements.
Perform other duties as assigned.
Education and Experience:
Extensive experience in collections, denials management, NSA, IDR, TDI and negotiations; preferable in a free-standing emergency room facility setting.
In-depth knowledge of healthcare regulations, privacy laws, and billing requirements.
Strong billing and coding background, preferred in free standing emergency room setting.
Excellent communication and interpersonal skills.
Ability to analyze data, identify trends, and make data-driven decisions.
Proficient in using healthcare information systems and patient access software.
Experience in process improvement and implementing best practices.
Physical Demands:
The physical demands for this position include: adequate vision, hearing, and repetitive motion. Light physical activity performing non-strenuous daily activities of an administrative nature. Ascending or descending stairs, ramps, and the like, using feet and legs and/or hands and arms. Substantial movements (motions) of the wrist, hands and/or fingers in a repetitive manner. Bending legs downward and forward by bending leg and spine.
Work Environment:
Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
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$29k-39k yearly est. 60d+ ago
Collections Specialist I
ABC Pest Control 3.9
Collections representative job in Houston, TX
Collections Specialist
ABC Home and Commercial Services
Join our dynamic team at ABC Home and Commercial Services as a Collections Specialist, where your expertise will help us maintain strong financial health and customer relationships. We are seeking a dedicated professional with a passion for collections and a commitment to excellence. This role offers an engaging environment with opportunities for growth and development.
This position is not remote. To be considered, you must be available to work on-site Monday through Friday at our Cypress, Texas office.
Key Responsibilities:
- Manage and follow up on overdue accounts to ensure timely collections
- Communicate effectively with customers via phone, email, and written correspondence
- Analyze account information and identify appropriate collection strategies
- Maintain accurate records of collection activities and account status
- Collaborate with internal teams to resolve billing issues and disputes
- Provide recommendations for improving collection processes and policies
- Ensure compliance with company policies and relevant regulations
Skills and Qualifications:
- Minimum of 3+ years of collections experience
- Intermediate proficiency in Excel, including VLOOKUP and Pivot Tables
- Accounting background or experience is an asset
- Some college credits or an associate degree preferred
- Strong communication skills: concise, clear, and professional
- Ability to sit for long hours and work independently
- Active listening skills and attention to detail
- Passionate about collections and achieving results
- Good judgment and the ability to offer strategic recommendations
- Confidence in providing innovative solutions and fresh perspectives
- Willingness to commit to a minimum of 2-3 years to help build and strengthen collections efforts
Compensation:
Starting at $18/hour, but is negotiable based on experience.
At ABC Home and Commercial Services, we foster a collaborative and supportive culture that values innovation, integrity, and growth. Join us and be part of a team dedicated to excellence and continuous improvement.
After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
Full Time and Part Time positions available (Part time schedule is every Saturday from 8am-5pm and 3 evenings per week from 5-8pm)
Qualified candidates for this role should be fluent in English and Spanish.
Work Location: This is an onsite position in Houston, TX.
Compensation: $15-17/hour
Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI?
* Paid training
* Team-oriented work environment
* Growth opportunity
* Generous bonus opportunity
* Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone.
* Accurately assess the consumer's financial condition by conducting thorough inquiries.
* Determine the reason for delinquency and find creative solutions to resolve the situation.
* Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.
* Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitorin collection activities, and updating accounts in compliance with established corporate policies and procedures.
* Adhere to the State and Federal regulations pertaining to collection activities.
* Meet corporate standards for call quality assurance and structure.
Qualifications
* Outgoing, assertive, competitive, persuasive
* Enjoys dealing with the public
* Possesses or is capable of acquiring superb negotiation skills
* Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone.
* Is able to work a flexible schedule which may include weekends.
* Must have a high school diploma, some college preferred
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
INDSJ
$15-17 hourly 14d ago
Billing Coordinator San Luis Resort
Landry's
Collections representative job in Galveston, TX
Overview The Billing Coordinator will oversee the hotel's billing process, from creating and sending accurate invoices to clients, resolving discrepancies, and ensuring timely payments, all while maintaining financial records, coordinating with other departments and ensuring compliance with procedures, requiring strong detail orientation, organization, and communication skills. Responsibilities Ensure compliance with procedures, requiring strong detail orientation, organization and communication skills. Qualifications Strong numerical/accounting skills (degree preferred), meticulous attention to detail, excellent organization, and sharp communication/problem-solving abilities, with experience in billing software, accounts receivable (AR), and customer service essential for managing invoices, tracking payments, and resolving discrepancies efficiently. Tipped Position This position does not earn tips
Strong numerical/accounting skills (degree preferred), meticulous attention to detail, excellent organization, and sharp communication/problem-solving abilities, with experience in billing software, accounts receivable (AR), and customer service essential for managing invoices, tracking payments, and resolving discrepancies efficiently.
$34k-48k yearly est. 18d ago
Collection Specialist- Accounts Receivable
Firetron
Collections representative job in Stafford, TX
Full-time Description
About the Role
We are seeking a skilled Collections Specialist to join our Accounts Receivable team. This position plays a key role in driving timely customer payments, reducing aged receivables, and maintaining strong customer account performance. The ideal candidate is persistent, detail-oriented, and experienced in managing accounts, especially within the safety, construction, or service industries.
Primary Responsibilities
Make daily, high-volume outbound collection calls and follow-ups.
Issue collection notices, past-due statements, and reminder communications.
Research and resolve discrepancies, short-pays, unapplied payments, and invoice disputes.
Maintain clear, accurate documentation of all customer interactions and collection activity.
Identify accounts with chronic delinquency patterns and escalate as necessary.
Partner with internal teams (Billing, Sales, Service, etc.) to resolve issues impacting timely payments.
Requirements
Qualifications
3+ years of AR collections or commercial collections experience required.
Experience in the safety, construction, or service industries preferred.
Strong verbal communication, negotiation, and conflict-resolution skills.
Proven ability to meet collection targets and call-volume expectations.
Excellent attention to detail, organization, and follow-through.
Proficiency with Excel, Outlook, and accounting software (Sage, or similar).
Benefits
Comprehensive Medical, Dental, and Vision coverage
Paid Time Off and paid company holidays
Supportive and professional work environment with opportunities for growth
$30k-40k yearly est. 48d ago
Doorstep Refuse Collection Specialist
Bsr Reit 3.8
Collections representative job in Spring, TX
BSR recognizes our people are our greatest asset. Our teams set us apart from our competition and are focused on serving and satisfying our resident customers and earning their trust. We have successfully met these objectives by:
Empowering our team members to make timely and responsible decisions and to take the actions necessary to achieve exceptionally high customer satisfaction;
Knowing our residents in order to understand their needs and expectation. Our team members work hard to provide and exceptional living experience for our residents at a community they are proud to call home; and
Providing training and development opportunities for all team members.
Come join an outstanding team who cares about our residents and strives for excellence every day!
Currently, BSR is searching for a Doorstep Refuse Collection Specialist. The Doorstep Refuse Collection Specialist will perform doorstep trash collection at an assigned apartment community.
The Doorstep Refuse Collection Specialist will be responsible for the following:
Adhere to BSR policies that mirror the adopted mission and core values of the company.
Consult with Doorstep Refuse Collection Manager to follow policy and direction across portfolio.
Responsible for successful execution of policies and procedures regarding doorstep refuse collection to include removal of household trash from resident's doors daily or according to property-specific schedule.
Cleaning of spills in breezeways, on sidewalks or common areas is a result of doorstep trash collection. May include power washing.
General cleaning of trash rooms, underbelly trash collection room, and compactor enclosure.
Inspect equipment regularly to ensure it is in good condition and report any repairs needed.
Other duties as assigned by Doorstep Refuse Collection Manager.
Qualifications
Requirements:
High school diploma or GED; or equivalent combination of education and experience
Availability to work evenings and weekends
Ability to lift 50 lbs.
Ability to stand or walk for extended periods of time.
Maintain a valid driver's license.
EOE M/F/D/V
$32k-39k yearly est. 4d ago
Collection Specialist
Hillier Restoration Holdings
Collections representative job in Humble, TX
Job DescriptionDescription:
The Collections Specialist at Paul Davis Restoration is responsible for managing and maintaining the accounts receivable ledger by following up on past-due balances, resolving billing disputes, and ensuring timely collection of outstanding invoices. This role plays a critical part in maintaining positive client relationships while supporting the financial health of the company.
Requirements:
High School Diploma or equivalent required; Associate's or Bachelor's degree in Accounting, Finance, or related field preferred.
2+ years of collections, AR, or related accounting experience; experience in restoration or construction is a plus.
Proficient in Microsoft Office, especially Excel; experience with QuickBooks or other accounting systems preferred.
Strong communication, negotiation, and interpersonal skills.
Detail-oriented with excellent organizational and time management abilities.
Ability to work independently and collaboratively in a fast-paced environment.
How much does a collections representative earn in Houston, TX?
The average collections representative in Houston, TX earns between $25,000 and $42,000 annually. This compares to the national average collections representative range of $26,000 to $42,000.
Average collections representative salary in Houston, TX
$32,000
What are the biggest employers of Collections Representatives in Houston, TX?
The biggest employers of Collections Representatives in Houston, TX are: