Collections representative jobs in Iowa - 1,000 jobs
Customer Service Representative
Teksystems 4.4
Collections representative job in West Des Moines, IA
*Customer Service Representative* *Location:* West Des Moines, Iowa (On-site) *Pay Rate:* $22/hr *Contract Type:* Contract-to-hire potential *About the Role* Join *American Equity* as a *Customer Service Representative*, where you'll assist annuitants with established policies in a dynamic, fast-paced environment. This role focuses on *post-issue support*, including address changes, claims inquiries, funding decisions, tax-related questions, and more.
You'll handle *50+ calls per day*, ensuring prompt, professional, and accurate service while navigating multiple systems and collaborating with internal teams.
*Key Responsibilities*
* Respond to customer calls, emails, and other communications promptly and professionally
* Provide accurate answers and solutions verbally and in writing
* Research issues to identify causes and deliver resolutions
* Meet department standards for schedule adherence, accuracy, and soft skills
* Update contracts with detailed notes for internal visibility
* Navigate multiple computer systems and tools efficiently
* Collaborate with teammates to create solutions for customer issues
* Assist other operational teams as needed
*Qualifications* *Must-Have:*
* Attention to detail and strong communication skills
* Ability to type *40+ WPM*
* Quick learner and punctual
*Preferred:*
* Previous experience in customer service or financial services
*Work Schedule*
* *On-site* in West Des Moines office (transitioning to downtown location in Q1)
* Monday-Friday, 8-hour shifts between *8:00 AM - 5:00 PM*
* Standard schedule: *8:15 AM - 5:00 PM*
* One 5-hour day option (Tues-Thurs)
*Employee Value Proposition*
* Great starting position with *American Equity*, a growing company
* Opportunity for *contract-to-hire*
* Collaborative and supportive work environment
Learn more about us:
*Job Type & Location*This is a Contract to Hire position based out of West Des Moines, IA.
*Pay and Benefits*The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in West Des Moines,IA.
*Application Deadline*This position is anticipated to close on Jan 21, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$22-22 hourly 6d ago
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FWS Rec Center Customer Representative- Spring 2026
Maharishi International University 4.2
Collections representative job in Fairfield, IA
Join the MIU Rec Center team to create a welcoming and positive experience for students, staff, faculty, and community guests. As a Rec Center Assistant, you will oversee front desk operations, assist guests with memberships and equipment rentals, maintain facility cleanliness, and ensure a safe and enjoyable environment for all visitors.
Student This Position Appeals To:
This position is ideal for students who enjoy working in a dynamic, customer-service-oriented environment. It is especially suited for those interested in fitness, recreation management, hospitality, or gaining experience in customer service and facility operations.
Experience Gained / Advantages for Students:
Develops strong communication and interpersonal skills by assisting guests and addressing their needs.
Gain hands-on experience in facility management, customer service, and handling transactions.
Learn problem-solving and conflict-resolution skills by enforcing policies and ensuring a safe environment.
Opportunity to work in a team setting, build leadership skills, and contribute to a positive campus community.
Job Responsibilities:
Provide friendly and attentive customer service at the front desk by greeting guests, checking them in, and answering questions.
Process memberships, schedule court reservations, and handle cash and credit card transactions for rentals and other services.
Maintain accurate records of transactions and assist with administrative tasks.
Ensure the cleanliness and organization of the Rec Center by wiping down equipment, picking up litter, and monitoring for hazards.
Regularly walk through the facility to ensure a positive guest experience, enforce rules, and check equipment.
Secure the facility at closing by properly storing equipment, turning off lights, and locking the building.
Perform other duties as assigned to support Rec Center operations.
Job Qualifications:
Reliable and punctual, with a commitment to showing up on time for scheduled shifts.
Strong customer service skills, with a courteous and friendly approach to interactions.
Excellent communication skills to assist guests, answer questions, and enforce rules professionally.
Basic computer skills to operate the front desk system and maintain accurate records.
Adaptability to changes in the work environment and willingness to take on additional responsibilities as needed.
Ability to enforce rules with professionalism and tact to ensure safety and satisfaction.
Location: MIU's Recreation Center
Supervisor: Snjezana Petrovski , Recreation Center Manager
About the Rec Center: Rec Center | Maharishi University
ONLY STUDENTS ELIGIBLE FOR FEDERAL WORK-STUDY (FWS) MAY APPLY
$50k-59k yearly est. Auto-Apply 6d ago
Insurance Customer Service Rep
Country Financial-Matt Reed Agency 4.4
Collections representative job in Indianola, IA
Job Description
At COUNTRY Financial - Matt Reed Agency, we combine over 50 years of industry experience with a genuine commitment to helping our clients. We specialize in all lines of insurance and financial services, offering personalized guidance and dependable support to every individual and business we serve. Our office is client-focused and built on teamwork. We take pride in being a supportive, energetic group that values integrity, communication, and growth. If youre looking for a workplace that feels both professional and personal, this is the place to grow your career.
As an Insurance Customer Service Representative, you will play an essential role in delivering outstanding client experiences. From handling inquiries and processing policy updates to supporting our agents and helping clients understand their coverage, youll be the face of service excellence in our agency.
Base pay: $35,000-$45,000 (based on experience)
Paid time off (PTO) and paid vacation
Mon-Fri schedule with evenings and weekends off
Retirement plan
Hands-on training and mentorship
Supportive team culture
Home office support
If youre motivated by helping others, thrive in a team environment, and want a role that keeps you engaged and growing, we encourage you to apply today!
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Retirement Plan
Evenings Off
Weekends Off
Home Office Support
Paid Vacations
Responsibilities
Provide a positive and professional client experience in every interaction
Greet clients and prospects who visit the office
Contact clients at risk of policy or contract cancellation
Manage calendars, schedule appointments, and handle follow-ups
Support marketing campaigns and community events
Requirements
Prior customer service or insurance experience preferred
Property & Casualty license (or willingness to obtain upon hire)
Strong communication and interpersonal skills
Organized and detail-oriented with excellent time management
Team-oriented attitude with a proactive, doer mindset
$35k-45k yearly 11d ago
Senior Ultrasound Clinical Account Specialist - Cardiac Sonographer - ( Omaha; Lincoln NE - Des Moines; Waterloo, Cedar Rapids, Iowa City, IA; South Dakota) Johnson and Johnson MedTech, Electrophysiology
6120-Janssen Scientific Affairs Legal Entity
Collections representative job in Iowa
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at *******************
Job Function:
MedTech Sales
Job Sub Function:
Technical Sales - MedTech (Commission)
Job Category:
Professional
All Job Posting Locations:
Iowa (Any City), Nebraska (Any City), South Dakota (Any City)
Job Description:
About Cardiovascular
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that's reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness. Learn more at *******************/medtech
The Senior Ultrasound Clinical Account Specialist (ULS CAS) is accountable to provide technical and clinical product support to health care providers including Electrophysiology (EP) physicians, Interventional Cardiologists (IC) and laboratory staff for electrophysiology diagnostic and therapeutic catheters and systems - with an emphasis on the AcuNavâ„¢ and SOUNDSTARâ„¢ catheters - to enable practitioners to perform advanced cardiac ablation and interventional procedures respectively.
The CAS is responsible to build and maintain mutually beneficial relationships with physicians & EP laboratory staff in order to identify and foster interest in new products or product indications to grow and develop the company's product and technology utilization. The ULS CAS directly partners with a Regional Business Director, Territory Managers, EP CAS, Field Service Engineers and Field Management to ensure alignment and coordination of activities to meet business objectives.
As the Senior Ultrasound Clinical Account Specialist, you will:
Provide expert clinical product and technical assistance and training to EP/IC physicians and staff on the effective use of AcuNavâ„¢ and SOUNDSTARâ„¢ catheters in EP and IC procedures.
Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of electrophysiology systems and catheter equipment (e.g., The CARTO System and appropriate software modules including CARTOSOUND â„¢, CARTOMERGEâ„¢ and the Stockert RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.
Educate customers on all electrophysiology products to optimize effective usage by providing technical and clinical information and in-service training. Shares best practices to increase value for customers.
Use consultative selling techniques to identify potential sales opportunities within the account.
Create awareness of electrophysiology solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.
Maximize customer case support capability through proper planning and scheduling techniques.
Drive collaboration and maintains consistent, open lines of communication across the assigned responsibilities with internal partners including regional teams/Pods (i.e. TMs, EP CAS and other ULS CAS), as well as support personnel (i.e. Marketing, FSE, RBD).
Drive collaboration and maintain consistent, open lines of communication with external partners.
Develop and share best practices with US Field Sales and Service colleagues and internal partners and develop and grow mutually beneficial customer relationships within and beyond the EP/IC lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
Prioritize and appropriately respond to requests in a high stress environment and maintain composure and problem-solving focus during stressful interactions.
Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
Provide mentoring for new electrophysiology commercial team members as requested.
Perform other duties assigned as needed.
Required Qualifications:
A minimum of a bachelor's degree, or 4 years of relevant professional work/military experience
A minimum of 2 years of experience in clinical echocardiography lab
Must have and maintain certification as a Registered Cardiac Sonographer (RCS) or as a Registered Diagnostic Cardiac Sonographer (RDCS) in adult or pediatric echocardiography.
Must have and maintain advanced clinical ultrasound and echocardiography knowledge of technology, advancements and the business landscape.
Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
A valid driver's license issued in the United States
Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape.
Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight locally, regionally, and nationally, sometimes on short notice.
Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs
May be required to lift up to 60 lbs.
Strongly Preferred:
Electrophysiology/Cath Lab or EP/Cardiovascular Device Industry experience.
Maintaining at least one of the following industry certifications - CEPS (IBHRE), RCES/RCIS
Experience working with highly complex technical systems and/or working in a critical patient care setting.
Effective and timely communicator with co-workers and all levels of patient care team.
Self-starter who performs well with autonomy and can be flexible in a dynamic work environment.
Problem solver who can think critically in high pressure environments.
Receptive to constructive feedback and collaborates and works well in team environment.
Able to take large amounts of data and translate information into actionable insights
Hunger for learning and building new skills
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via *******************/contact-us/careers . internal employees contact AskGS to be directed to your accommodation resource.
At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.
Here's What You Can Expect
Application review: We'll carefully review your CV to see how your skills and experience align with the role.
Getting to know you: If there's a good match, you'll be invited to complete a short-recorded video interview, giving you the chance to share more about yourself. If successful, a recruiter will also reach out by phone to walk you through the process and answer any questions.
Interviews with the team: If you move forward, you'll meet with the hiring manager (and possibly others on the team) in one or two interview rounds, depending on the role.
Staying informed: We know waiting can be hard, so our recruitment team will keep you updated and make sure you know what to expect at each step.
Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.
At the end of the process, we'll also invite you to share feedback in a short survey - your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We're excited to learn more about you and wish you the best of luck in the process! #RPONA
Required Skills:
Preferred Skills:
Business Behavior, Customer Centricity, Customer Effort Score, Goal Attainment, Innovation, Market Expansion, Market Research, Medicines and Device Development and Regulation, Problem Solving, Product Knowledge, Sales Engineering, Solutions Selling, Sustainable Procurement, Vendor Selection
$52k-77k yearly est. Auto-Apply 19d ago
Senior Ultrasound Clinical Account Specialist - Cardiac Sonographer - ( Omaha; Lincoln NE - Des Moines; Waterloo, Cedar Rapids, Iowa City, IA; South Dakota) Johnson and Johnson MedTech, Electrophysiology
8427-Janssen Cilag Manufacturing Legal Entity
Collections representative job in Iowa
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at *******************
Job Function:
MedTech Sales
Job Sub Function:
Technical Sales - MedTech (Commission)
Job Category:
Professional
All Job Posting Locations:
Iowa (Any City), Nebraska (Any City), South Dakota (Any City)
Job Description:
About Cardiovascular
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that's reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness. Learn more at *******************/medtech
The Senior Ultrasound Clinical Account Specialist (ULS CAS) is accountable to provide technical and clinical product support to health care providers including Electrophysiology (EP) physicians, Interventional Cardiologists (IC) and laboratory staff for electrophysiology diagnostic and therapeutic catheters and systems - with an emphasis on the AcuNavâ„¢ and SOUNDSTARâ„¢ catheters - to enable practitioners to perform advanced cardiac ablation and interventional procedures respectively.
The CAS is responsible to build and maintain mutually beneficial relationships with physicians & EP laboratory staff in order to identify and foster interest in new products or product indications to grow and develop the company's product and technology utilization. The ULS CAS directly partners with a Regional Business Director, Territory Managers, EP CAS, Field Service Engineers and Field Management to ensure alignment and coordination of activities to meet business objectives.
As the Senior Ultrasound Clinical Account Specialist, you will:
Provide expert clinical product and technical assistance and training to EP/IC physicians and staff on the effective use of AcuNavâ„¢ and SOUNDSTARâ„¢ catheters in EP and IC procedures.
Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of electrophysiology systems and catheter equipment (e.g., The CARTO System and appropriate software modules including CARTOSOUND â„¢, CARTOMERGEâ„¢ and the Stockert RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.
Educate customers on all electrophysiology products to optimize effective usage by providing technical and clinical information and in-service training. Shares best practices to increase value for customers.
Use consultative selling techniques to identify potential sales opportunities within the account.
Create awareness of electrophysiology solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.
Maximize customer case support capability through proper planning and scheduling techniques.
Drive collaboration and maintains consistent, open lines of communication across the assigned responsibilities with internal partners including regional teams/Pods (i.e. TMs, EP CAS and other ULS CAS), as well as support personnel (i.e. Marketing, FSE, RBD).
Drive collaboration and maintain consistent, open lines of communication with external partners.
Develop and share best practices with US Field Sales and Service colleagues and internal partners and develop and grow mutually beneficial customer relationships within and beyond the EP/IC lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
Prioritize and appropriately respond to requests in a high stress environment and maintain composure and problem-solving focus during stressful interactions.
Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
Provide mentoring for new electrophysiology commercial team members as requested.
Perform other duties assigned as needed.
Required Qualifications:
A minimum of a bachelor's degree, or 4 years of relevant professional work/military experience
A minimum of 2 years of experience in clinical echocardiography lab
Must have and maintain certification as a Registered Cardiac Sonographer (RCS) or as a Registered Diagnostic Cardiac Sonographer (RDCS) in adult or pediatric echocardiography.
Must have and maintain advanced clinical ultrasound and echocardiography knowledge of technology, advancements and the business landscape.
Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
A valid driver's license issued in the United States
Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape.
Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight locally, regionally, and nationally, sometimes on short notice.
Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs
May be required to lift up to 60 lbs.
Strongly Preferred:
Electrophysiology/Cath Lab or EP/Cardiovascular Device Industry experience.
Maintaining at least one of the following industry certifications - CEPS (IBHRE), RCES/RCIS
Experience working with highly complex technical systems and/or working in a critical patient care setting.
Effective and timely communicator with co-workers and all levels of patient care team.
Self-starter who performs well with autonomy and can be flexible in a dynamic work environment.
Problem solver who can think critically in high pressure environments.
Receptive to constructive feedback and collaborates and works well in team environment.
Able to take large amounts of data and translate information into actionable insights
Hunger for learning and building new skills
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via *******************/contact-us/careers . internal employees contact AskGS to be directed to your accommodation resource.
At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.
Here's What You Can Expect
Application review: We'll carefully review your CV to see how your skills and experience align with the role.
Getting to know you: If there's a good match, you'll be invited to complete a short-recorded video interview, giving you the chance to share more about yourself. If successful, a recruiter will also reach out by phone to walk you through the process and answer any questions.
Interviews with the team: If you move forward, you'll meet with the hiring manager (and possibly others on the team) in one or two interview rounds, depending on the role.
Staying informed: We know waiting can be hard, so our recruitment team will keep you updated and make sure you know what to expect at each step.
Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.
At the end of the process, we'll also invite you to share feedback in a short survey - your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We're excited to learn more about you and wish you the best of luck in the process! #RPONA
Required Skills:
Preferred Skills:
Business Behavior, Customer Centricity, Customer Effort Score, Goal Attainment, Innovation, Market Expansion, Market Research, Medicines and Device Development and Regulation, Problem Solving, Product Knowledge, Sales Engineering, Solutions Selling, Sustainable Procurement, Vendor Selection
$52k-77k yearly est. Auto-Apply 19d ago
Customer Service Representative - Annuities - $500 SIGN ON BONUS
Global Atlantic Financial Group Limited 4.8
Collections representative job in Des Moines, IA
About Global Atlantic
Global Atlantic is a leading provider of retirement security and investment solutions with operations in the U.S., Bermuda, and Japan. As a wholly-owned subsidiary of KKR (NYSE: KKR), a leading global investment firm, Global Atlantic combines deep insurance expertise with KKR's powerful investment capabilities to deliver long-term financial security for millions of individuals worldwide. With a broad suite of annuity, preneed life insurance, reinsurance, and investment solutions, Global Atlantic, through its issuing companies, helps people achieve their financial goals with confidence. For more information, please visit ***********************
Client Care Advocate - Annuities
Start Date: February 23, 2026
Location: Des Moines, IA
Hourly Rate: Hartford - $19.54 per hour + overtime with a $500 sign-on bonus
Paid Training:
Training lasts approximately 12 weeks
Training hours are Monday - Friday, in-office, from 7:30am - 4:00pm Central and consists of both classroom training sessions as well as time on the phone in the contact center fielding incoming calls
After training, you will follow a hybrid schedule
Our contact center is open as follows:
Monday - Thursday 7:00am - 6:00pm Central
Friday 7:00am - 5:00pm Central
This role will work an 8 hour shift once training is complete. Depending on business needs your shift will run between 8:00am EST and 7:00pm EST.
Perks and Benefits:
$500 sign-on bonus
All IT equipment provided
Hybrid work schedule after training period (M -TH in office)
Free lunch and parking
Referral bonuses
Eligible for annual bonus
Comfortable workspaces and game rooms
12 days annual PTO plus 5 days sick time, 11 holidays and volunteer time off
Free health insurance - employee & children levels based on salary band
Training & career advancement
401(k) match and equity opportunities
Tuition, adoption, and lifestyle reimbursement
POSITION OVERVIEW
Global Atlantic has an exciting opportunity for a Customer Service Specialist position based in Hartford. This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post call activities and completion of call back commitments involving our annuity customers, internal and external, by performing the following duties:
RESPONSIBILITIES:
Understands insurance products, procedures, and system capabilities
Responds to inbound calls providing excellent customer service
Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable
Receives and resolves telephone inquiries from parties of the contract within service standards
Identify, communicate, and proactively work to solve problems or issues
Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State
Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines
Focuses on Global Atlantic's long-term success by building strong (internal and external) customer relationships
Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance
Main contact for assigned sales representatives, accounts, and states
Provides a broad range of technical and operational support to clients and agents
Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy
Participation in team meetings and other cross functional groups is expected
This person is knowledgeable in commission triggers by product, commission payment and chargeback by product and distribution channel
Provides other duties as assigned by management
REQUIRED QUALIFICATIONS:
Bachelor's degree or equivalent work experience
1+ years' experience in customer service
Strong PC and Software skills, especially Microsoft Office products
Insurance industry knowledge is a plus
PREFERRED QUALIFICATION:
Proven ability to grasp new products, concepts, and procedures
Understanding of the industry, sales process, and distribution channel
Strong attention to detail with excellent organizational skills
Great interpersonal and team skills required
Strong written and oral communication skills
Excellent phone presence and presentation
Ability to maintain positive attitude and composure in dealing with difficult situations
Demonstrated flexibility with schedules and time management
This position is not eligible for visa candidates now or in the future.
#LI-KS1
Privacy Statement
Our employees are in the office 5 days per week in New York and 4 days per week in all other offices. If you have questions on this policy or the application process, please reach out to *****************
Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements, state and federal laws.
$19.5 hourly Auto-Apply 8d ago
Credit & Collections Analyst
Collabera 4.5
Collections representative job in Johnston, IA
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Position Details:
Industry Manufacturing
Work Location Johnston IA 50131
Job Title Credit & Collections Analyst
Duration 4 Months (Strong possibility of extension)
Job Description
• Will support delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and taking action to resolve delinquent accounts while retaining our customers. In addition, will: use telephone negotiating techniques to build and maintain company, customer and dealer relationships
• Review payment history and account information
• Update/confirm debtor information
• Negotiate payment plan modifications according to established policies and procedures
• Administer collection efforts within federal and state regulations and company policy
• Assist with account resolutions for misapplied cash and refers problem accounts to supervisors
• We need an excellent communicator, both verbal and written, who thrives on solving problems and working in a global team environment.
Qualifications
• A Bachelor's degree in business or a related discipline is required. We also require: Minimum of at least 1 year of experience in customer service
• Ability to remain seated for long periods of time to perform telephone work in a call center environment
• Capacity to quickly change focus on work activities
• Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications A strong candidate will also have: Knowledge of negotiation techniques
• Familiarity with the client's financial policies and procedures regarding collections.
Additional Information
To know more on this position or to schedule an interview please contact:
Monaliza Santiago
************
$56k-77k yearly est. 60d+ ago
Customer Experience Representative
Matt Rainey Allstate Agency
Collections representative job in Urbandale, IA
Job Description
Our growing agency is looking to add the perfect fit to our team. We are looking to add a high energy, customer focused individual to help create the ideal customer experience for our clients. We take great pride in our proactive approach to protecting customers from every day mayhem. The right person possesses the ability to interact with customers in person, over the phone, and digitally. Our team is looking for someone who wants to grow with the agency. You will be joining a highly successful team thanks in large part to our approach to taking care of customers. This is a primarily phone based position in a challenging field that offers lots of variety in the daily tasks. Our agency team is looking for the perfect fit to help us continue to achieve the level of service our customers expect while our agency continues to grow.
Benefits
Hourly Base Salary + Commission + Bonus Opportunities
Flexible Schedule
Paid Time Off (PTO)
Hands on Training
Career Growth Opportunities
Responsibilities
-Assist customers navigating coverages options to help with the changing needs
-Perform tasks associated with customer billing
-Be the frontline face to customers for the agency
-Identify potential opportunities for sales within existing customer base
Requirements
-Positive attitude
-Ability to professionally interact with a wide variety of customers
-Patience with an ever changing marketplace
-Team and customer first mentality
-the ability to obtain a Property and Casualty license
$35k-54k yearly est. 8d ago
CSR-Dispatcher
Custom Electrical Services 2.8
Collections representative job in Clive, IA
About us
Custom Electrical Services is a small business in Clive, IA. We are a professional electrical contractor that provides service throughout central Iowa.
Our work environment includes:
Relaxed atmosphere
Casual dress code
Daytime schedule
No nights, holidays, or weekends! Ever!
Small business/family atmosphere
Attention all customer service superstars! We are a leading electrical contractor in Clive, Iowa looking for an experienced CSR/Dispatcher to join our team.
Responsibilities
Field incoming phone calls and form submissions from customers.
Dispatch service technicians to appropriate locations in a timely and efficient manner.
Monitor all assigned technicians in a timely and efficient manner.
Monitor all assigned drivers to ensure on-time performance.
Provide exceptional customer service to all clients.
Enter data for job costing.
Requirements
Previous experience with ServiceTitan software is preferred but not required.
Must be 18 years of age or older.
6 months previous experience as a CSR or dispatcher is preferred.
Excellent communication and organizational skills.
Must be able to multitask and organizational skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
Background check and drug screen required.
If you meet these requirements and are looking for an exciting new opportunity with room for growth please submit your resume today. We can't wait to hear from you!
$28k-34k yearly est. 60d+ ago
Billing Specialist
Mahaska County Hospital
Collections representative job in Oskaloosa, IA
Job Description
At Mahaska Health, the Billing Specialist is responsible for filing of clean claims to various insurance companies for all Hospital, Provider Based Clinic and Clinic services. The Billing Specialist will pursue collection of all claims until payment is made by insurance company. Biller will maintain current billing knowledge and changes of Medicare, Medicaid, and all third-party payers.
Open Hours:
Full-time: Monday - Friday 8:00 am - 4:30 pm
Essential job functions include but not limited to:
Prepares and submits clean claims to various insurance companies either electronically or by paper.
Verify all required information necessary to file all insurance claims and ensure that they are submitted timely and correctly.
Work with providers or hospital departments to ensure correct charges, diagnosis and procedures are reported to insurance companies.
Follow up on unpaid claims within standard billing cycle timeframe.
Identifies and resolves patient billing complaints.
Check insurance payments for accuracy and compliance with contract or discounts.
Contact insurance companies regarding any discrepancy in payment.
Identify and bill secondary or tertiary insurances.
Handles all mail and correspondence appropriately and timely.
Investigates claims involving third party and gathers all information necessary to file hospital lien in timely manner. Files satisfaction of lien.
As needed, sends letters to patients to request additional information for payment of claims.
Process late charges within standard timeframe.
Primary point of contact regarding all billing for the office including insurance, 3rd party claims and other types of billing matters.
Accurately process all claims, rejected and otherwise, on a daily basis to ensure maximum cash flow.
Medicare Billing Specialist Only-accurately processes all RTP's on FISS within the timely guidelines, keys Medicare secondary claims and adjustments thru FISS.
Run, review and follow-up on reports to ensure accuracy for encounter forms, daily charge, daily receipts, insurance submissions and accounts receivables.
Process refunds as needed.
Maintains up to date billing requirements and changes for insurance types within their area of responsibility.
Job Requirements include but not limited to:
High school diploma or GED equivalent required.
PC proficiency, experience with IP and OP hospital insurance claims filing and reimbursement principles desired.
Must be able to use and operate office equipment.
Will be required to show proof of having completed Mandatory Reporter course at the time of hire or attend within 6 months of the start date.
Must adhere to all training requirements as mandated by Federal, State, and Professional licensure and regulatory standards.
$28k-36k yearly est. 8d ago
Customer Service Representative
Farmers Bank of Northern Missouri 3.9
Collections representative job in Centerville, IA
The Customer Service Representative is responsible for conducting financial transactions between customers and the Bank both in person and over the phone and handle both routine and complex customer inquiries and problems.
Duties and Responsibilities:
Represents the Bank favorably to both current and prospective customers.
Provides prompt, efficient and accurate service in the processing of transactions.
Note and verify significant information as required by the Bank policy or procedure.
Ensure that Bank procedures are followed when performing transactions on all equipment.
Exercise discretion, judgement, and initiative regarding transaction problems and procedures.
Identify customers' financial service needs and focus on promoting bank products and services to customers to meet those needs.
Maintain adequate working funds as required by Bank policy; as necessary, purchase working money supply from vault.
Verify and balance assigned drawer daily with minimal cash variances.
Assist in reconciling errors for self and other tellers.
Issue cashier's checks, money orders, and bank checks.
Issue and maintain debit cards following Bank policy.
Verify that opening and closing procedures are followed.
May prepare necessary forms for proper completion of Bank Secrecy Act requirement (includes obtaining appropriate documentation from customer/non-customer).
Receive and answer questions on Bank policies and practices, maintain good customer relations at all times.
Direct customers to appropriate employees for answers to more complex problems or inquiries.
Discuss problems related to specific accounts and refer more difficult questions to a supervisor or bank officer.
Help coworkers with difficult internal problems or customer inquiries/problems while ensuring prompt and courteous responses to customer inquiries.
Count, wrap, and bag coins. Count and verify currency to sell. Accumulate mutilated currency to be shipped out.
Balance or assist in balancing the working fund.
Assist with other bank work as requested including statement stuffing, filing, and answering phones.
Other duties as assigned
Required Skills/Abilities:
Excellent written and verbal communication skills.
Excellent organizational skills and attention to detail.
Excellent mathematical skills.
Trustworthiness and the ability to act with integrity.
Thorough understanding of customer service.
Ability to maintain highest level of confidentiality.
Qualifications:
High school diploma or equivalent is required.
Previous experience working directly with the public is preferred.
$31k-35k yearly est. Auto-Apply 43d ago
Data collector / Driver in Marshalltown, IA
TSMG
Collections representative job in Marshalltown, IA
Service Measure (SM) is a field data collection company founded in 2013 in New York. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.
Project objective
The goal of the project is to help collect images of streets, main points of interest and public areas in the USA. The project is performed on cars with 360 cameras mounted on top that image the area around the vehicle and store those images on computers inside the vehicle. Later, this data will be used to enhance one the most popular online maps in the world.
The data collectors will be given specific routes around public streets and areas, specifically targeting commercial districts and historical sites. Due to poor weather conditions some areas will be visited multiple times in order to collect the best quality of imaging. The project is expected to last from 3 to 6 months and will cover different data collection areas.
The ideal candidate enjoys driving, knows well the area, traffic trends, is highly responsible and reliable.
The schedule expected on the project is Monday-Friday, 8 hours/day 40 hours per week. Due to weather downtime, work on weekends is possible.Requirements:
Must have a valid Driver Licence;
Good driving skills and clean driving record;
General car knowledge would be a plus;
Enjoys driving, within standard business hours;
Available for a minimum of 3 months;
Must have private monitored parking space for corporate vehicle;
Great communication and reporting skills;
Tech savvy (drivers will use Gmail, Google Forms and Google Meet);
High level of responsibility;
Self-motivated and detail oriented;
Must be able to successfully pass a background check (criminal and driving record).
We would be happy to get to know you and your skills better and see how we can support each other's growth.
Please apply and let's meet!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$33k-38k yearly est. 2d ago
Data collector / Driver in Marshalltown, IA
Tsmg
Collections representative job in Marshalltown, IA
Service Measure (SM) is a field data collection company founded in 2013 in New York. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.
Project objective
The goal of the project is to help collect images of streets, main points of interest and public areas in the USA. The project is performed on cars with 360 cameras mounted on top that image the area around the vehicle and store those images on computers inside the vehicle. Later, this data will be used to enhance one the most popular online maps in the world.
The data collectors will be given specific routes around public streets and areas, specifically targeting commercial districts and historical sites. Due to poor weather conditions some areas will be visited multiple times in order to collect the best quality of imaging. The project is expected to last from 3 to 6 months and will cover different data collection areas.
The ideal candidate enjoys driving, knows well the area, traffic trends, is highly responsible and reliable.
The schedule expected on the project is Monday-Friday, 8 hours/day 40 hours per week. Due to weather downtime, work on weekends is possible.Requirements:
Must have a valid Driver Licence;
Good driving skills and clean driving record;
General car knowledge would be a plus;
Enjoys driving, within standard business hours;
Available for a minimum of 3 months;
Must have private monitored parking space for corporate vehicle;
Great communication and reporting skills;
Tech savvy (drivers will use Gmail, Google Forms and Google Meet);
High level of responsibility;
Self-motivated and detail oriented;
Must be able to successfully pass a background check (criminal and driving record).
We would be happy to get to know you and your skills better and see how we can support each other's growth.
Please apply and let's meet!
$33k-38k yearly est. Auto-Apply 60d+ ago
Senior Specialty Account Specialist - Respiratory - Iowa City
GSK, Plc
Collections representative job in Iowa City, IA
Site Name: USA - Iowa - Iowa City Why join us? GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the of decade, as a successful, growing company where people can thrive. We are a focused biopharma company. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and advanced technologies, investing in four core therapeutic areas (Infectious Diseases, HIV, Respiratory, Immunology and Oncology). Our Ahead Together strategy means intervening early to prevent and change the course of disease, helping to protect people and support healthcare systems.
It's an exciting time in GSK as we bring outstanding people together to do work that matters and impacts the worlds health. The GSK respiratory business is one of the largest in the world, with over 50 years of investment and innovation in respiratory research for both Asthma and COPD, expanding the portfolio to meet the needs of patients. The Specialty Sales team is responsible for selling one of the respiratory portfolio cornerstones of growth now and in the future.
What we're looking for:
This role will provide you the opportunity to lead key activities, career growth, and the ability to do impactful work: Responsibilities include the following:
Key Responsibilities:
Describe the key deliverables to be achieved by the post holder and the ongoing responsibilities of the role
* Provide Scientific Knowledge, Business Acumen, and Customer Engagement expertise to specialist customers in support of a GSK biologic product.
* To understand the reimbursement/distribution landscape for specialist customers and identify the appropriate resources (e. g. Payer Relations Managers, HUB, headquarter approved materials) to refer customers to appropriate resource for reimbursement and distribution choices, always working within GSK guidelines and values.
* Maintain knowledge and data, which are constantly changing, with respect to severe asthma therapeutic expertise.
* Provide product educational programs/in-services to customers.
* Work within Compliance guidelines and GSK values always.
* Develop strategies and tactics to generate sales.
* Develop and implement strategies specific to each customer within an account (i.e., Allergists, Pulmonologists, nurses, PAs, business/office managers).
* Develop and maintain strong working relationships with Marketing, Payer Relations Managers (Market Access), Medical (MSLs), and other functions within GSK.
* Effectively manage allocated resources (i.e., financial).
* Provide outstanding customer service by responding to our customers' requests, inquiries and needs.
Why you?
Basic Qualifications:
* Bachelor's degree
* Ability to travel domestically as necessary, which in some territories may include overnight travel up to 30%
* Valid driver's license.
* Must be able and willing to drive or operate a vehicle - driving is an essential function of this role.
* The selected candidate will be hired at the appropriate level based on experience
* Specialty Account Specialist (grade 8): 5+ years of pharmaceutical/medical device experience.
* Senior Specialty Account Specialist (grade 7): 12+ years of pharmaceutical/medical device experience.
Preferred Qualifications:
If you have the following characteristics, it would be a plus:
* Specialty Products that utilize the Buy & Bill or Specialty pharmacy modes of distribution.
* Expertise in working with Payer Reimbursement Managers.
* Biologic/Rare Disease/Respiratory Sales experience.
* Experience selling in IDN Systems.
Ready to get Ahead of Disease TOGETHER? Apply now!
We want GSK to be a diverse, inclusive organization that attracts and retains outstanding talent, because this brings greater opportunity to create better health outcomes for the patients around the world who rely on our medicines and vaccines.
#LI-GSK
#LI-Remote
Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at ************************ where you can also request a call.
Please note should your inquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the link where you will find answers to multiple questions we receive
GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
Important notice to Employment businesses/ Agencies
GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at *********************************
$52k-77k yearly est. Auto-Apply 2d ago
Senior Specialty Account Specialist - Respiratory - Iowa City
GSK
Collections representative job in Iowa City, IA
Why join us?
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the of decade, as a successful, growing company where people can thrive. We are a focused biopharma company. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and advanced technologies, investing in four core therapeutic areas (Infectious Diseases, HIV, Respiratory, Immunology and Oncology). Our Ahead Together strategy means intervening early to prevent and change the course of disease, helping to protect people and support healthcare systems.
It's an exciting time in GSK as we bring outstanding people together to do work that matters and impacts the worlds health. The GSK respiratory business is one of the largest in the world, with over 50 years of investment and innovation in respiratory research for both Asthma and COPD, expanding the portfolio to meet the needs of patients. The Specialty Sales team is responsible for selling one of the respiratory portfolio cornerstones of growth now and in the future.
What we're looking for:
This role will provide you the opportunity to lead key activities, career growth, and the ability to do impactful work: Responsibilities include the following:
Key Responsibilities:
Describe the key deliverables to be achieved by the post holder and the ongoing responsibilities of the role
Provide Scientific Knowledge, Business Acumen, and Customer Engagement expertise to specialist customers in support of a GSK biologic product.
To understand the reimbursement/distribution landscape for specialist customers and identify the appropriate resources (e. g. Payer Relations Managers, HUB, headquarter approved materials) to refer customers to appropriate resource for reimbursement and distribution choices, always working within GSK guidelines and values.
Maintain knowledge and data, which are constantly changing, with respect to severe asthma therapeutic expertise.
Provide product educational programs/in-services to customers.
Work within Compliance guidelines and GSK values always.
Develop strategies and tactics to generate sales.
Develop and implement strategies specific to each customer within an account (i.e., Allergists, Pulmonologists, nurses, PAs, business/office managers).
Develop and maintain strong working relationships with Marketing, Payer Relations Managers (Market Access), Medical (MSLs), and other functions within GSK.
Effectively manage allocated resources (i.e., financial).
Provide outstanding customer service by responding to our customers' requests, inquiries and needs.
Why you?
Basic Qualifications:
Bachelor's degree
Ability to travel domestically as necessary, which in some territories may include overnight travel up to 30%
Valid driver's license.
Must be able and willing to drive or operate a vehicle - driving is an essential function of this role.
The selected candidate will be hired at the appropriate level based on experience
Specialty Account Specialist (grade 8): 5+ years of pharmaceutical/medical device experience.
Senior Specialty Account Specialist (grade 7): 12+ years of pharmaceutical/medical device experience.
Preferred Qualifications:
If you have the following characteristics, it would be a plus:
Specialty Products that utilize the Buy & Bill or Specialty pharmacy modes of distribution.
Expertise in working with Payer Reimbursement Managers.
Biologic/Rare Disease/Respiratory Sales experience.
Experience selling in IDN Systems.
Ready to get Ahead of Disease TOGETHER? Apply now!
We want GSK to be a diverse, inclusive organization that attracts and retains outstanding talent, because this brings greater opportunity to create better health outcomes for the patients around the world who rely on our medicines and vaccines.
#LI-GSK
#LI-Remote
Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at ************************ where you can also request a call.
Please note should your inquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the link where you will find answers to multiple questions we receive
GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
Important notice to Employment businesses/ Agencies
GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at *********************************
$52k-77k yearly est. Auto-Apply 3d ago
Consumer Loan Servicing Representative
Dutrac Community Credit Union 3.8
Collections representative job in Dubuque, IA
Job Description
Our mission at DuTrac is to be a trusted partner with our members to make a difference in their lives by working directly with each person to help them achieve their financial goals. Our staff provides excellent service to our members and builds long term relationships to make sure our members succeed in whatever those goals may be. As a Loan Servicing Representative at DuTrac you have the power to be the difference maker!
Integrity, Community, Engagement and Education are the qualities you will find in DuTrac's working environment. You will appreciate working in DuTrac's family- friendly culture that provides excellent opportunities for both personal and career growth while providing a competitive salary and benefits package.
The Consumer Loan Servicing Representative plays an integral part of the lending function at the credit union with the following responsibilities:
Ensuring the proper documentation of all consumer loans.
Provide tracking of documentation for loan and member service functions.
Insures that assets held as collateral by the Credit Union are properly insured and liens are properly perfected. Follows up on titles not received in a timely manner and contacts appropriate parties for missing documents. Verifies accuracy of shared pledged for share secured loans. Submits GAP and CPI claims.
Processes paid off loans and releases titles.
Responds to members requests; directs titles to branches for member pick up; provides written payoff requests and guarantee of title releases to third parties.
Ideal candidates will have the following experience:
One to three years of similar experience.
Excellent computer skills.
Knowledge of lending process is helpful.
Very organized and strong record keeping skills.
Outstanding written and verbal communication skills.
This position is full-time and is located in the Dubuque market.
DuTrac Community Credit Union is proud to be an Equal Opportunity Employer. Apply at **********************
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aqs SMOfcIf
$32k-41k yearly est. 7d ago
Medical Billing Specialist
Wesleylife 3.7
Collections representative job in Johnston, IA
Join WesleyLife and Help Revolutionize the Aging Experience! Discover how WesleyLife is redefining what it means to age well: The WesleyLife Way Why Work at WesleyLife? At WesleyLife, we're not just a workplace-we're a community that values your growth, well-being, and happiness. With over 78 years of excellence in senior living, we believe in empowering our team members to make a difference while enjoying a fulfilling, supportive, and rewarding work environment.
A Typical Day for a Medical Billing Specialist at our Network Support Center:
* Manage Third Party billing across all WesleyLife branches, ensuring accurate and timely submission of claims.
* Stay updated on Medicare/Skilled billing regulations and implement necessary process changes for compliance.
* Understand Medicare and Commercial Insurance for co-insurance calculations, cash posting, and collections.
* Handle delinquent accounts and resolve credit balances.
* Maintain confidentiality of client and organizational information.
* Collaborate with various stakeholders including providers, finance staff, auditors, and state agencies.
* Update HCPC and RUG rates, PDPM and maintain billing software tables.
* Coordinate with Office Managers, Therapy Providers, and Directors of Nursing to ensure accurate billing and streamline operations.
* Communicate effectively with clients, responsible parties, and therapy providers regarding charges and financial information.
* Perform other duties as assigned, participate in projects, and collaborate with team members effectively.
What You'll Bring:
* 4-5 years of healthcare billing experience.
* Ability to manage multiple functions and schedules under pressure with changing priorities.
* Strong organizational skills and ability to meet billing deadlines.
* Excellent communication skills, both verbal and written, with clients, vendors, and team members.
* Professionalism in work ethic, attitude, and etiquette.
* Collaboration with internal and external resources while maintaining confidentiality.
* Attention to detail and the ability to work well in a team-oriented environment.
* Able to demonstrate strong problem-solving abilities, adept at resolving challenges independently and collaboratively.
Open Shift Available: Monday-Friday, 8am-4:30pm
Competitive Pay: The starting pay range for this position is $23.00 - $29.00 / hour and is based on your experience.
Community Location: 5508 NW 88th Street. Johnston, IA. 50131
What We Offer
We know a great career is about more than just a paycheck - it's about belonging, growth, and making a difference. At WesleyLife, we provide:
Health & Wellness:
* Comprehensive Benefits Package: Including health care, vision, dental, and 401(k).
* Discounted wellness center memberships and cash incentives for healthy habits
* Voluntary benefits including life, accident, and critical illness coverage
Education & Career Growth:
* Scholarship Assistance: Up to $3,000/year
* Tuition Reimbursement: Up to $1,500/year
* Educational Discounts: 18% off tuition at Purdue University Global
* Ongoing leadership training and development pathways
Extra Perks:
* Referral Bonus Program - bring your friends and earn rewards
* Recognition and appreciation programs that highlight your impact
* A workplace culture that prioritizes respect, teamwork, and support
Why Choose WesleyLife?
WesleyLife is proud to be recognized as one of Senior Care's Best Places to Work by WeCare Connect! We're committed to a workplace where every team member is seen, heard, and appreciated.
Ready to Make a Difference?
We're excited to meet people who share our passion for service, wellness, and community.
Apply today and help us continue to revolutionize the aging experience - the WesleyLife Way.
WesleyLife believes in welcoming all people to our team and is an equal opportunity employer. Because of our commitment to your health and well-being, you will be required to successfully complete a pre-hire health assessment, drug screen, and tobacco screen.
$23-29 hourly 17d ago
Billing Representative III
PHC Primary Health Care
Collections representative job in Des Moines, IA
Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference! Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.
Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown.
As a Billing Representative III, you will be is responsible for timely and accurate submission, payment posting and follow up of medical and/or dental claims on behalf of PHC. Provides work direction and conducts the training and auditing of the first and second level Billing Representatives. Routinely interacts with various internal and external contacts, including management, third party payers, government agencies and fiscal intermediaries to effectively file claims, research and resolve rejections and denials. Completes daily and monthly reporting, ensuring compliance with all State and Federal and third-party payer requirements regarding confidentiality and billing. Responds in a timely manner to billing or patient account inquiries. Demonstrates iCare values in daily work.
What's Great About this Position?
* Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well.
* Continue to develop your skills and grow your career through PHC's training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs.
* Work in a collaborative team atmosphere in a fast paced environment.
What You Will Do
* Facilitates training for the billing team. Provides one-on-one and group training to new and existing staff using various approaches such as but not limited to on-the job training, written manuals and demonstration. Communicates on-going support, cross training, and feedback to the billing team members as needed. Provides feedback to the Director of Revenue Cycle on team members who may need additional performance coaching. Creates and maintains training workflows and documentation to represent current practices via auditing, workflows monthly.
* Conducts daily and weekly audits of accounts and batches to ensure all unapplied funds have been applied correctly and that all posted payments have moved claims to the appropriate status. Provides feedback to Practice Management Support as needed with appropriate follow up on system issues as discovered.
* Serves as billing team leader, including delegating tasks in the absence of the Director of Revenue Cycle, completing month end closing procedures, and working necessary financial reports. Collaborates with Director of Revenue Cycle to set priorities for excellent productivity. Monitors billing team work completion, identifies priorities, and assigns tasks to team members. Delegates specific tasks forwarded by COS/HBS staff for immediate resolution.
* Works effectively to maintain billing rejects to a rate of less than 5% through audits and training, group and individual training.
* Completes daily input of charges and ensures compliance with established goals for billing, including the timely submission of all clinic charges and daily editing, ensuring appropriate coding, pay codes, etc. Ensures compliance with all State and Federal patient financial service requirements, including, but not limited to patient-rights, confidentiality, and third-party billing.
* Responds appropriately to inquiries on accounts by patients or third-party payors. Reviews and disseminates incoming correspondence, including mailed denials, within 48 hours of receipt.
Qualifications You Need to Bring
Required:
* Associates degree or equivalent combination of education and experience.
* Minimum of 3 years of experience in healthcare billing and using healthcare billing software.
* Experience working with CDT/CPT codes for all dental/medical insurance carriers.
* Experience working with CDT/CPT and ICD-10-CM coding related to managed care programs and dental/medical billing requirements.
* Experience working with dental/medical insurance contractual agreements, Medicare and Medicaid regulations, payment and recoupments.
* Reading and analysis skills with ability to interpret remittance advice with remark codes and denial information.
* Strong technical knowledge and expertise.
* Excellent written and verbal communication skills.
* Exceptional interpersonal and customer services skills.
* Excellent computer skills with proficiency using Microsoft Office applications.
* Training and facilitation skills.
Preferred:
* Team lead experience
* Bachelor's Degree in health information or related field
* Experience with electronic medical/dental records.
* Bilingual, verbal and written language proficiency.
* Community Health Center experience
We Take Care of Our People
Your experience and skills determine your base pay. The hiring range for this position is typically $18.65 - $23.32 per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $27.98 per hour. PHC also offers a comprehensive benefits package, including:
* Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays
* License/certification fee reimbursement
* Paid time off for continuing education & continuing education reimbursement
* Tuition reimbursement program
* 401k with company match
* Medical, dental, and vision insurance.
* Life & disability insurance
* Flexible spending & health savings accounts
* Supplemental accident & critical illness insurance
* Discounts on pet insurance
Visit *************************** for a summary of PHC's benefits.
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Monday - Friday, 8am - 5pm
40
$18.7-23.3 hourly 23d ago
Commercial Collections Representative
W.F. Young 3.5
Collections representative job in Des Moines, IA
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. It all begins with outstanding talent. It all begins with you.
About this role:
Wells Fargo is seeking a Commercial CollectionsRepresentative as part of the Commercial Banking Operations Division. Learn more about the career areas and lines of business at wellsfargojobs.com
In this role, you will:
Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research
Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans
Review account equity to determine loss projections
Monitor portfolio for policy compliance and adherence to risk ratings
Assist in the training of entry level staff
Participate in conducting issue specific training in conjunction with Manager
Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue
Lead by example, handle core assignments effectively while taking on additional responsibilities
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
2+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Collections experience
A BS/BA degree in accounting, finance, or economics
Accounting experience, accounts receivable or accounts payable
Customer service/Customer Care experience
Excellent verbal, written, and interpersonal communication skills
Ability to provide strong customer service while actively listening and responding in an appropriate manner
Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
Sound analytical skills with high attention to detail and accuracy
Experience delivering results in a fast-paced, deadline driven environment
Sound organizational, multi-tasking, and prioritizing skills
Intermediate Microsoft Office skills (Word, Excel and Outlook)
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Artiva experience
Infolease experience
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Ability to work effectively, as well as independently, in a team environment
Job Expectations:
Ability to work a hybrid schedule, at least 3 days a week working in office
Relocation assistance is not available for this position.
Visa Sponsorship not available for this position
Posting Location:
801 Walnut St., Des Moines, IA
#CommercialBanking
Posting End Date:
15 Jan 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$29k-32k yearly est. Auto-Apply 11d ago
Project Service Billing Specialist
Tri-City Group 4.3
Collections representative job in Davenport, IA
Tri-City Group is currently seeking a Project and Service Billing Specialist for an immediate opening in Davenport, IA. The Project and Service Billing Specialist will be responsible for billing, posting, and managing account invoices on all work in progress, service and completed projects.
Responsibilities include but are not limited to:
Create invoices and supporting documentation as required to be sent directly to the customers/clients
Collaborate with Project Managers, Service Manager and Divisional Managers to resolve any job or project discrepancy in order to complete the billing functions
Build and maintain rate templates by customer within billing system
Maintain Time & Material rate templates within the billing system, with direction from Manager
Partner with customers to process billing functions according to customer specification, including, but not limited to submitting via customer billing interface systems/portals
Work with customers/clients on any issues or information needed for their ability to submit payment for services
Manage Account Statuses
Critical thinker and problem solver
Perform any additional duties as directed by Divisional Manager
Qualified candidates will have a high school diploma (or GED), 2 years of project billing experience and/or equivalent combination of education and experience. Previous experience on a construction project is preferred but not required.
Candidates must possess strong attention to detail, tact and consideration, focus on accuracy, solid communication skills, the ability to meet deadlines, self-motivation, and be organized.
All job offers are contingent upon the successful completion of a drug screen and reference check. Tri-City Group is an equal opportunity employer.