Collections representative jobs in Irondequoit, NY - 191 jobs
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Collections, Customer Service
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Customer Service And Billing
Representative - Customer Billing
Iberdrola
Collections representative job in Rochester, NY
Company: Rochester Gas & Electric, an Avangrid Company
Department: Customer Service
Job Title: Representative - Customer Billing
Work Model: Office and Field
is dependent upon experience, ranging from $48,800 to $61,000.
Job Summary
The essential duties of the Customer Billing Representative include review and analysis of company meter reading/consumption data and customer bills, correction of device, billing and invoicing errors, and processing of billing adjustments as needed to complete rate changes and/or corrections to unmetered services. Attention to detail is required to perform accurate bill calculations and adjustments. Customer
Billing Representatives process appropriate work orders as required and may assist with updating of Billing procedures. Must maintain customer confidentiality and ensure familiarity with and compliance to all Rochester Gas & Electric policies, standards, and procedures.
Key Responsibilities
Resolve billing issues and/or accurately calculate bills with correct rate applications, processing of appropriate work orders as required, while adhering to all Company billing policies, procedures and state regulations.
Requires attention to detail and use of a range of analytical and problem-solving skills and good judgment to perform Special Billing functions to include:
Bill Review
Implausible Meter Readings
Out-sorts
EMMA Billing Errors
EMMA Invoicing Errors
Device Errors (including meter change errors and mixed meter corrections)
Billing adjustments
Billing edits
Usage analysis
Rate changes
Unmetered Services
Recalculation of bills
Billing Inbox Tasks
Customer Billing Representatives may assist with updating of Billing procedures
Adhere to department work schedule and complete all assigned tasks in timely manner
Maintain customer confidentiality and ensure familiarity with and compliance to all Rochester Gas & Electric policies, standards, and procedures related to data security and ensure non-disclosure of confidential customer account data such as billing, rates or credit history which could have an impact on the individual customer account in question (especially for special contracts with large commercial high revenue accounts) if were disclosed outside the Company
Interact and respond to internal Company requests and/or personnel as well as others outside the Company as needed to furnish or obtain information in a courteous and factual manner. Interactions can include but are not limited to others in Marketing, Field Customer Service, Appeals, Credit & Collections, Dispatch, Rates and Regulatory, and Customer Care Center Representatives and staff.
Required Qualifications
Skills/Abilities:
Knowledge of the Company billing policies, practices, rate applications and service orders as required to resolve billing issues and/or accurately calculate bills and have demonstrated the ability to perform all Job Requirements as indicated within this Skills/Abilities section along with meeting all other experience/training and education requirements indicated below or the demonstrated ability to learn.
Possess strong verbal and written communication skills
Effective problem-solving skills with attention to detail and the analytical ability to evaluate complex data and apply good judgment to take appropriate follow up actions as needed while working without close supervision.
Strong PC skills are required along with proficient knowledge and use of Microsoft Excel and Word applications
Must possess superior arithmetic skills and ability to use a calculator
Must have good organizational skills and the ability to handle multiple tasks with frequent interruptions
Must be highly productive and results oriented
Experience/Training:
1-3 years of experience working in a customer service /billing environment
Must possess thorough knowledge of customer service practices, policies and procedures, including customer accounting, billing, and rates or demonstrate the ability to learn.
Must be proficient in use of the SAP customer information system or demonstrate the ability to learn
Required Education:
High school diploma or equivalent GED
Competencies
Growth & Continuous Improvement
Initiative & Change
Focused on Results
Customer Centric (internal and/or external)
Communication
Collaboration
Leadership (people managers/leaders)
Company:
ROCHESTER GAS & ELEC CORP
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at ********************.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management.
Job Posting End Date:
February-27-2026
$48.8k-61k yearly Auto-Apply 60d+ ago
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Customer Rep
Globalchannelmanagement
Collections representative job in Rochester, NY
Customer Rep needs 1+ years experience
Customer Rep requires:
Ability to multi-task and manage multiple conflicting priorities
Ability to maintain composure through stressful situations
Proficient in Microsoft applications
Excellent written and oral communication skills required
Customer Rep duties:
Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner.
Provide accurate information regarding products, services, orders, and account status.
Troubleshoot customer issues and work with internal teams to resolve concerns quickly.
Document all customer interactions in the CRM system with accuracy and attention to detail.
$35k-55k yearly est. 60d+ ago
Trouble Resolution Specialist
Mindlance 4.6
Collections representative job in Rochester, NY
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at *************************
Job Description
Working knowledge of Adtran/Cisco routers and switches Intermediate ability to evaluate client metrics such as overall bandwidth and QOS setting requirements
Basic knowledge of voice switch platforms including Nortel DMS, Client 5ESS and MetaSwitch (Softswitch) Basic scripting and debugging
Basic working knowledge of Network protocols such as ATM, Frame Relay and Ethernet Intermediate working knowledge of IP routing protocols such as BGP, OSPF, RIP and STATIC ROUTING
Intermediate working knowledge of voice protocols such as CAS, ISDN, SS7, MGCP, H.323, and SIP
Additional Information
Thanks & Regards
Praveen K. Paila
************
$35k-45k yearly est. 60d+ ago
Experienced Legal Billing Coordinator
Friedman Vartolo LLP
Collections representative job in Rochester, NY
The Company
Friedman Vartolo LLP is a fast-growing, New York-based law firm specializing in real estate and default services, with over 300 employees across six states. While our legal expertise sets us apart, it's our mindset that drives us forward. We bring a fresh, fast-paced energy that drives our momentum and shapes how we approach every challenge.
We are a company that chooses to dig deeper, solving problems at the root instead of settling for surface fixes. Here, there are no passengers because every individual adds value, owns outcomes, and moves the firm forward. With an underdog mentality, we embrace constant elevation, always sharpening, always climbing, and never coasting. When challenges come, we row together and lean in as one team to get the job done, no matter what.
The Position
Friedman Vartolo LLP is seeking an experienced Legal Billing Coordinator to join its accounting department. The Billing Coordinator ensures the Firm tracks and collects billable fees and costs consistently and correctly. This position supports the day-to-day operations of the firm by ensuring the Firm charges its clients appropriately and collects payments in a timely manner. In this role, you will be requesting and receiving fee approvals from clients, invoicing, reviewing case management system activity, and handling general billing inquires.
This position requires accurate and reliable managing of financial records and processing business transactions. Strong attention to detail and organizational skills are essential. A strong degree of computer knowledge is required.
Responsibilities
Request and receive approval from clients to bill excess fees
Create invoices for work performed by attorneys and paralegals in accordance with established Firm guidelines and client directives
Thoroughly review case management system to ensure accurate billing of work completed
Prepare invoices for submission to clients by reviewing and attaching necessary supporting documents such as third party receipts, bills, court filings, fee approvals
Communicate with attorneys and paralegals to ensure timely and accurate billing
Assist in resolving billing inquiries and issues
Maintain detailed, accurate and up to date billing records
Review and prioritize unbilled fees and costs based on case activity and client deadlines
Work independently on assigned workload but also be able to collaborate with team members
Assist managers with other billing, A/R and A/P tasks as needed
Requirements
2+ years of default services legal billing experience
Comfortable working with numbers
Proficient with Microsoft Excel and other Office applications
Superior organizational, resourcefulness, multi-tasking and time management skills
Excellent written and verbal communication skills
Ability to determine areas of weakness and find creative solutions to improve efficiency
Experience in legal billing or foreclosure default processing a plus
Compensation/Benefits
We offer a compensation package that will be commensurate with experience and a competitive benefits package including medical, dental, vision, flex spending, 401k and gym/fitness membership reimbursement.
ADA Compliance
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Friedman Vartolo. If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact Recruitment at ******************************* to request an accommodations.
Location
This position can be remote.
$45k-72k yearly est. 10d ago
Collections and Customer Service Specialist
One Path Career Partners
Collections representative job in Penfield, NY
We are hiring for a Data and Collections Specialist! In this full-time opportunity you will contact clients to resolve past due balances. To be considered for this position, please have a HS Diploma and a minimum of 3-years of customer service finance or payroll experience required. Strong Microsoft Excel and Microsoft Access experience.
Position Details:
Full time, contract
M-F schedule days
Data Entry
Alleviates risk through resolving clients past due balances meet daily collections and call goals
Initiates calls to clients based on risk to resolve outstanding receivables
Maintains daily call requirements based on the forecast provided to ensure standards are met
Maintains and updates all client information in all systems
Maintain a high level of customer service and client retention
$30k-37k yearly est. 60d+ ago
Billing Analyst
Calltower Inc.
Collections representative job in Rochester, NY
Salary Description
$60,000 - $69,000 yearly
$60k-69k yearly 30d ago
FT Customer Service 7a-3p #1666
Clark Holdings/Tim Hortons
Collections representative job in Piffard, NY
We are searching for friendly and energetic full-time Customer Service Team Members to join our NEW (opening soon) Tim Hortons team at 3667 Main Street in Piffard, NY on the Mornings shifts (7am-3pm) including weekends. As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality food items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success.
In this position, delivering outstanding customer service will be your main objective. Additional responsibilities include processing food orders, cleaning public spaces, and preparing food and beverage orders. The ideal candidate will be friendly, with excellent communication and interpersonal skills.
Hospitality & Customer Service:
Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
Ensure coffee and products are always fresh and accurate by following our REV procedures.
Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
Maintain speed of service targets by working efficiently and meeting customers' needs.
Restaurant Operations:
Adhere to all operational standards and guidelines for product preparation.
Prepare all products accurately by following the order monitor.
Communicate showcase and product needs to ensure availability for customers.
Regularly monitor and record temperatures of required products.
Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
Policies & Procedures:
Follow all restaurant policies, procedures, and standards.
Practice proper hand washing techniques and adhere to sanitation guidelines.
Complete all sanitation tasks as outlined.
Health & Safety:
Work in compliance with occupational health and safety legislation.
Follow safe work practices and procedures.
Use required personal protective equipment.
Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources.
Operate equipment and machinery safely to ensure the well-being of everyone.
Qualifications:
Excellent customer service skills with a friendly and welcoming attitude.
Ability to work in a fast-paced environment with a sense of urgency.
Strong communication and interpersonal skills.
Ability to work on a team and with multiple employees.
Attention to detail and ability to accurately process orders.
Willingness to assist with training new employees.
Physical Demands and Working Environment:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment:
Work is performed in a busy quick food service restaurant, where employees are communicating frequently with customers and other employees. Employees in this role must be able to prepare a variety of food and beverage items and work with/train other employees. There are frequent interruptions, tasks, and position changes.
Physical:
Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees and customers; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from
below temperatures and high heat temperatures, and to verbally communicate to exchange information.
Vision:
See in the normal visual range with or without correction.
Hearing:
Hear in the normal audio range with or without correction. Ability to use and wear a headset for long period of time to take and process customer orders.
Other: Regular and predictable attendance is an essential function of this job.
This in no way states or implies that these are the only duties to be performed by this employee. The company maintains the right to add or change these duties of this position at any time.
NOTE: By applying for this position, you acknowledge and understand the above . This job description in no way states or implies that these are the only duties to be performed by an employee in this role. It is not exhaustive and may be subject to change. The company reserves the right to assign additional duties and responsibilities as needed.
Clark-Lumberg Associates LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$30k-39k yearly est. 28d ago
Senior Collections Specialist
Imperial Dade
Collections representative job in Rochester, NY
Imperial Dade, a leading North American distributor, has a Collections Specialist role available! Join a strong and continuously evolving group, helping to continue to grow our business. If you're eager to find your next opportunity, Imperial Dade is a great place to take that next step.
As part of a team, the Collections Specialist will be responsible for managing and collecting outstanding overdue accounts, resolving customer billing issues, managing credit risks, and reducing accounts receivable.
The hours for this position are Monday through Friday from 8:30 am to 5:00 pm.
This is a 3-month temporary role
You will:
Ensure daily customer contact (emails and phone calls) for collection of open receivables.
Be accountable for reducing delinquency for assigned accounts.
Reconcile customer accounts and report any discrepancies
Research and resolve customer disputes and complaints following SLAs.
Maintain clear and cohesive notes/documentation/forms related to all open and pending receivable balances being pursued.
Provide Proof of Deliveries to customers that are disputing receipt of materials shipped.
Provide exceptional customer service to our internal and external customers.
Ensuring proper escalation processes are followed when needed.
Process credit card payments weekly.
You have:
High School Diploma or GED required.
2+ years of experience as a Collections Specialist or similar role.
MS Office Suite, including Excel.
Strong organizational skills.
Excellent communication and negotiation skills.
$45k-69k yearly est. 17d ago
Data Collector
Adnet Accountnet
Collections representative job in Rochester, NY
About Us:
AdNet/AccountNet, Inc. is an 8(a), WOSB, LGBTE, and WBE-owned management consulting firm founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality teams and subject matter experts.
TEMPORARY EMPLOYMENT, January - May 2026
2026 NEW YORK STATE YOUTH TOBACCO SURVEY (NY YTS)
We are seeking data collectors in the upstate New York area for the New York State Youth Tobacco Survey (NY YTS). The NY YTS documents the prevalence of priority health risk behaviors around tobacco and nicotine products among New York students in grades 6-12. The NY YTS is sponsored by the New York State Department of Health.
Data collector training for the NY YTS will occur January 29-30. Data collection will immediately follow training for approximately sixteen weeks, but working weeks may not be consecutive. If you have an interest in the health behavior of adolescents and can commit to maintaining open availability during the spring 2026 school semester, you may wish to apply for this data collector position. This is an opportunity to be involved in an important survey on current health topics of importance. If hired, you will work in various locations around the state which may require some overnight travel.
This position is NOT recommended for students enrolled in spring semester courses that require weekly class attendance.
GENERAL RESPONSIBILITIES:
• Administer a web-based or paper-and-pencil survey to students in 4-10 classes per school
• Perform quality control on the collected information and package it for return to the survey processing center
• Travel among schools in assigned locations and respond and report to survey supervisor in a timely manner
• Coordinate scheduling and follow-up for the conduct of makeup surveys, as required
• Complete required web-based documentation for each visited classroom
• Act as on-site liaison with school personnel, working with school administrators, teachers, etc.
• Work independently or as a member of a survey administration team
• Maintain expense logs and progress reports
• Receive assignments via an internet-based project system
EXPERIENCE PREFERRED:
• College graduate. Ideal for retired teachers, school administrators, and current graduate/thesis students able to work full-time with no travel restrictions
• Computer skills, including navigating the Internet, using web applications, emailing and attaching files
• Experience working with children, particularly in middle and high school settings
• Experience in field data collection, survey/social science research, sales, or marketing
PERSONAL ATTRIBUTES REQUIRED:
• Able to lift, carry, and transport up to 30 lbs. of data collection materials between classrooms and schools
• Extremely well-organized, with a strong eye for detail
• Capable of motivating others to cooperate
• Ability to adhere to strict time schedules and arrive on time and prepared for all appointments
• Professional appearance, demeanor, and clear speaking voice
• High degree of self-confidence and the ability to deal with difficult situations in a calm/professional manner
• Ability and willingness to travel by yourself
• Have a cell phone for use in the field
• Have a valid driver's license and an insured vehicle in good condition that you do not share with others
• Have a valid major credit card, with available funds for travel expenses incurred
PAYMENT FOR TRAINING & DATA COLLECTION WORK:
Assuming acceptable completion of the two-day training (January 29-30, 2026) and additional tasks immediately after training, you will receive pay for 24 hours. For data collection in schools, you may expect to be paid your base hourly rate for 12 hours for one school, 24 hours for two schools, and 36 hours for three schools scheduled and surveyed in a given week. Assuming continued acceptable performance, you can expect to work on a temporary, on-call basis during the study period. New York State uses the travel reimbursement guidelines and per diem rates established by the Federal Government. For travel to training and during data collection, by rail, bus, or other public transportation, the actual cost of fare will be reimbursed. For travel in your personal vehicle to training and/or to conduct the survey work, you will be reimbursed according to the Federal Government privately owned vehicle mileage reimbursement rate, which is currently $0.70 per mile, plus tolls and parking. In addition, all your allowable travel expenses at locations away from home will be reimbursed within the allowable Federal Government per diem guidelines.
Your pay during data collection includes compensation for your time to do the following: (1) make advance calls to schools before the date of data collection; (2) organize the survey materials before going to the school; (3) travel to and from the school; (4) meet with the school contact and teachers, and survey students; (5) review the survey materials after the administration; (6) update the project's case management system with collection details; (7) return the data and forms collected to the designated client office; (8) follow up with the school about the return of make-ups, missing classes and/or forms; and (9) maintain communication with your supervisor.
AdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes, and relationships.
$33k-37k yearly est. Auto-Apply 54d ago
Driver / Data Collector in Rochester, NY
Tsmg
Collections representative job in Rochester, NY
Service Measure (SM) is a field data collection company founded in 2013 in New York. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.
Project objective
The goal of the project is to help collect images of streets, main points of interest and public areas in the USA. The project is performed on cars with 360 cameras mounted on top that image the area around the vehicle and store those images on computers inside the vehicle. Later, this data will be used to enhance one the most popular online maps in the world.
The data collectors will be given specific routes around public streets and areas, specifically targeting commercial districts and historical sites. Due to poor weather conditions some areas will be visited multiple times in order to collect the best quality of imaging. The project is expected to last from 3 to 6 months and will cover different data collection areas.
The ideal candidate enjoys driving, knows well the area, traffic trends, is highly responsible and reliable.
The schedule expected on the project is Monday-Friday, 8 hours/day 40 hours per week. Due to weather downtime, work on weekends is possible.Requirements:
Must have a valid Driver Licence;
Good driving skills and clean driving record;
General car knowledge would be a plus;
Enjoys driving, within standard business hours;
Available for a minimum of 3 months;
Must have private monitored parking space for corporate vehicle;
Great communication and reporting skills;
Tech savvy (drivers will use Gmail, Google Forms and Google Meet);
High level of responsibility;
Self-motivated and detail oriented;
Must be able to successfully pass a background check (criminal and driving record).
We would be happy to get to know you and your skills better and see how we can support each other's growth.
Please apply and let's meet!
$33k-37k yearly est. Auto-Apply 60d+ ago
Driver / Data Collector in Rochester, NY
TSMG
Collections representative job in Rochester, NY
Service Measure (SM) is a field data collection company founded in 2013 in New York. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.
Project objective
The goal of the project is to help collect images of streets, main points of interest and public areas in the USA. The project is performed on cars with 360 cameras mounted on top that image the area around the vehicle and store those images on computers inside the vehicle. Later, this data will be used to enhance one the most popular online maps in the world.
The data collectors will be given specific routes around public streets and areas, specifically targeting commercial districts and historical sites. Due to poor weather conditions some areas will be visited multiple times in order to collect the best quality of imaging. The project is expected to last from 3 to 6 months and will cover different data collection areas.
The ideal candidate enjoys driving, knows well the area, traffic trends, is highly responsible and reliable.
The schedule expected on the project is Monday-Friday, 8 hours/day 40 hours per week. Due to weather downtime, work on weekends is possible.Requirements:
Must have a valid Driver Licence;
Good driving skills and clean driving record;
General car knowledge would be a plus;
Enjoys driving, within standard business hours;
Available for a minimum of 3 months;
Must have private monitored parking space for corporate vehicle;
Great communication and reporting skills;
Tech savvy (drivers will use Gmail, Google Forms and Google Meet);
High level of responsibility;
Self-motivated and detail oriented;
Must be able to successfully pass a background check (criminal and driving record).
We would be happy to get to know you and your skills better and see how we can support each other's growth.
Please apply and let's meet!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$33k-37k yearly est. 14d ago
Collections Specialist
Mothership 4.2
Collections representative job in Rochester, NY
Job Title: Contract A/R Collections Specialist
Hours: Training M-F 8-5 onsite for 2 weeks to 1 month, then 11AM to 8PM Hybrid M-F
Rate: $24 p/hr
Position Overview
Our client, a Global Financial Services company is seeking a detail oriented Accounts Receivable Collection Specialist.
Responsibilities:
The Accounts Receivable Collection Specialist is responsible for the accurate and timely resolution of past-due invoices while providing exceptional customer service to both internal and external clients. The role focuses on mitigating risk, addressing billing disputes, and educating stakeholders on resolution processes.
Key Responsibilities:
Develop and maintain a foundational understanding of the companys products and services, including payroll, human resource services, and acquired portfolios.
Manage inquiries related to current, past-due, and returned receivables through inbound and outbound phone and email communication.
Balance service quality with effective collection strategies to mitigate company risk.
Resolve billing disputes using available resources and systems to ensure revenue collection.
Monitor daily payroll holds and promptly contact clients with past-due balances.
Adhere to department policies and procedures to ensure compliance.
Participate in ongoing training to enhance knowledge, skills, and efficiency.
Requirements:
High school diploma and a minimum of 4 years of experience in customer service, finance, accounting, or payroll. A degree may substitute for experience.
Strong organizational and decision-making abilities.
Proficiency in Microsoft Word, Excel, and Access is preferred.
This position requires a detail-oriented professional who excels in communication and has a commitment to maintaining high service standards.
Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and jobs, help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!
How to apply
Interested candidates should submit their application here: mothershipcorp.com/questionnaire
Build a robust profile so we can know you well upfront:
The above is to ensure best matching and verification results and to join our network for all open roles. It also serves as your new digital resume for global roles, both on, and off, the Mothership network. A true representation of yourself, beyond the resume.
Quick apply available here: mothershipcorp.com/apply.
We will not respond to email or DM applications, as these are too hard to track and manage at scale. Please apply per details above, only, for efficiency and best results. Again, we cannot respond to all ad-hoc, but can communicate via our network and system, seamlessly. This is a very important step. If you are referring candidates, please have them complete the questionnaire form above, and enter your information in the who you referred you to us section of the questionnaire form. You will get credit and be contacted as they are hired. Applications will be reviewed on a rolling basis until filled. Thank you for assisting us in placing candidates at warp speed and with matching precision!
Equal Opportunity Statement
Mothership is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us and become a key player in delivering outstanding service. We look forward to your application!
Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and work, and help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!
$24 hourly 60d+ ago
Billing Specialist
Mosaic Health 4.0
Collections representative job in Rochester, NY
Mosaic Health is seeking a Billing Specialist with the ability to effectively reconcile accounts for a network of primary care facilities. Applicants with a certificate in billing/coding strongly preferred.
Duties to include, but not limited to:
Providing expert customer service
Facilitating work flow between clients/payors/Mosaic Health staff
Utilizing critical thinking skills to actively research problems and find account solution
Reading/posting remittances and patient payments
Preparing and transmitting electronic secondary and tertiary claims
Preparing and entering all information for the monthly close
Handling patient inquiries and billing questions
Mosaic Health provides access to compassionate, individualized health care and wellness-related education for everyone regardless of financial, cultural, or social barriers. The Rochester Administration Office serves as the main administrative and operational hub for health centers across multiple counties in Western and Central New York.
We offer a competitive salary and generous paid time off. Our comprehensive benefits package includes medical, dental and retirement plans with employer contributions. Advancement opportunities are available throughout our organization.
Please visit ********************* EOE.
$29k-36k yearly est. 60d+ ago
Credit/Collection Specialist
Admar Supply Co 3.9
Collections representative job in Rochester, NY
Full-time Description
Primary Purpose:
Process requests from customers for credit for the rental and/or purchase of equipment. Collect on delinquent accounts in accordance with Company credit policy.
Essential Functions:
Process requests to open a credit account with Admar Supply. Contact customer to obtain any missing or incomplete information. If customer rating meets our guidelines issue an approval. If customer rating does not meet our guidelines, inform Sales Rep working with the customer.
On daily basis make calls to assigned customers to collect on delinquent accounts.
Identify customer accounts that need to be sent to outside collection agencies. File mechanics liens as needed and requested.
Generate and distribute customer invoices according to billing schedule.
Respond to customer billing questions either by phone or email. . Research issue(s) to obtain all pertinent information about the account by contacting the Sales Rep and/or Branch Manager. Provide clear, concise information back to customer on a timely basis, letting them know how issue(s) will be resolved.
Properly apply credits, payments, deductions and taxes to assigned accounts.
Furnish credit related information to sales and rental departments as requested for completion of sale and rental contracts.
Review and update customer credit history on regular basis to make sure the customer credit line is appropriate.
Maintain customer tax exemption and insurance certificate files. Ensure update certificates are received and filed on a timely basis.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Requirements
Required Experience / Education - The requirements listed below are representative of the knowledge, skill and/or ability required for this position.
Education and Experience:
High school degree required; 2 or more years experience working in a credit / collection department desired.
Knowledge of and experience with construction equipment rental industry extremely helpful.
Language Skills:
Ability to read and understand written directions and procedures. Ability to respond to common inquiries or complaints from customers. Ability to effectively communicate with managers and other employees. Must be able to effectively communicate face-to face, over the phone or through email.
Mathematical Skills:
Ability to add, subtract, multiply and divide and work with common fractions and decimals to figure items such as discounts.
Reasoning Ability:
Ability to define problems, collect data, establish facts. Ability to interpret and follow instructions, solve problems involving concrete variables within well-defined situations.
Other:
Proficiency in the use of word processing and spreadsheet software, able to multi task efficiently.
Demonstrated customer service and organizational skills required.
Physical Demands:
The working environment for this position is that of a typical office with a noise level that is usually quiet. While performing the duties of this job the employee is required to sit, hear, talk, stand, walk, use hands to finger, handle and feel; data entry / typing duties comprise from 75% to 90% of time during a typical work day. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision.
Salary Description $20.00 - $25.00 per hour
About Us:
M&D Capital is a leading third-party Medical Billing and Revenue Cycle Management company serving clients across the United States. We operate offices across multiple states, along with a growing international team. We specialize in out-of-network surgical claims, and partner directly with our clients to ensure the maximum reimbursement for their services. Our rapidly growing organization provides employees with generous opportunities for professional growth and advancement. We're looking for talented, dedicated employees who are eager to grow and contribute to our success. If you meet the qualifications below, we encourage you to apply.
Job Description:
We are seeking a No-Fault Insurance & Workers' Compensation Collections Specialist to join our Accounts Receivable Team. This position involves handling insurance denials, appeals, and rejections for high dollar surgical medical claims. This role requires knowledge of the healthcare industry, familiarity with insurance payer mix, and full claims life cycle.
Key Responsibilities:
· Follow up with insurance companies on claim status, underpayments, and denials
· Resolve denied and underpaid claims promptly
· Review and interpret Explanation of Benefits (EOBs)
· Address and correct coding-related denials
· Use payer portals (e.g., Availity, Cigna, UHC, Navinet, Emblem) to check claim status
· Work with internal teams to resolve claim issues
· Access EMRs to obtain necessary medical records
· Post insurance payments and handle recoupments
· Generate and send patient statements
· Interpret terms for Workers' Compensation and No Fault when applicable
Qualifications:
·Must have an understanding of No-Fault and Workers Compensation rules and regulations
· Strong attention to detail and organizational skills
· Effective communication skills, especially when working with insurance representatives
· Proficient in Microsoft Office applications
· High school diploma or equivalent
· Minimum of 2 years' experience with Workers Compensation and No Fault collections
· Experience with Epic EMR is a plus
Benefits:
M&D Capital offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.
Salary:
This position offers a salary range of $45,000 to $65,000 annually, commensurate with experience.
$45k-65k yearly Auto-Apply 21d ago
Accounts Receivable Specialist
WXXI Public Broadcasting Council 3.9
Collections representative job in Rochester, NY
WXXI is looking for an Accounts Receivable Specialist to join the team. If you enjoy working with numbers, spreadsheets, and great people, apply today!
Account Receivables Specialist
Department: Business Affairs
Reports to: Chief Financial Officer
Status: Full Time (40 hours)
Pay: $25.00 per hour
Position Summary:
The Accounts Receivables reports directly to the CFO and is responsible for daily bookkeeping, record keeping, financial reporting, and assisting with the preparation of tax records for financial audits. This position will reconcile and verify invoices, Prepare all bank deposits, enter cash receipts into the computer, and distribute cash sheets.
Duties/Responsibilities:
Accounts Receivable Operations
Oversee the end-to-end accounts receivable process, including invoicing, cash application and collections.
Ensure accurate and timely processing of customer payments and resolution of discrepancies.
Manage customer accounts, monitor aging reports and minimize overdue receivables.
Credit and Risk Management
Establish and maintain credit limits and terms for customers in accordance with company policies.
Monitor and manage credit risks to minimize bad debt exposure.
Collections and Customer Relations
Implement effective collection strategies to reduce outstanding receivables and improve cash flow.
Resolve escalated customer disputes and issues with professionalism and efficiency.
Foster strong relationships with customers to ensure satisfaction and timely payment.
Compliance and Reporting
Ensure compliance with internal controls, financial policies and relevant regulations.
Prepare and present AR metrics, including DSO (days sales outstanding), collection rates and aging trends.
Support audits by providing necessary documentation and responding to inquiries.
Process Improvement and Technology Utilization
Identify and implement process improvements to increase efficiency and accuracy in AR operations.
Utilize AR automation tools and ERP systems to streamline workflows and enhance reporting capabilities.
Stay informed of emerging technologies and best practices in accounts receivable management.
Analyze trends, identify areas of improvement and present findings to management.
Other Responsibilities
Submit charge card receipts online for bank authorization.
Prepare the reconciliation of appropriate bank and investment statements.
Function as a backup for other accounting staff.
Assist with the preparation of bank deposits.
Assist with other divisional duties.
$25 hourly 53d ago
Credit & Collections Analyst
Finger Lakes Technologies Grp 3.6
Collections representative job in Victor, NY
The Credit & Collections Analyst is responsible for evaluating customer credit risk, managing collections activities, and supporting accounts receivable processes to optimize cash flow and minimize bad debt. This role partners closely with Sales, Finance, and Customer Service to ensure timely payment while maintaining strong customer relationships.
Key Responsibilities:
* Establish, monitor, and adjust credit limits in accordance with company policies
* Manage collections efforts for past-due accounts, including customer outreach and payment follow-up
* Resolve billing discrepancies and disputes in collaboration with internal teams
* Monitor aging reports and key AR metrics (DSO, delinquency, bad debt exposure)
* Prepare and maintain credit and collection documentation and reporting
* Recommend accounts for credit holds, disconnections, escalations, or write-offs as needed
* Support month-end close activities related to accounts receivable
* Ensure compliance with internal controls, policies, and applicable regulations
* Identify process improvements to enhance collection efficiency and customer experience
* Assess customer creditworthiness through financial analysis, credit reports, and payment history
Qualifications:
* Bachelor's degree in Finance, Accounting, Business, or related field
* 3-5 years of experience in credit and collections or accounts receivable
* Strong understanding of credit analysis, collections practices, and AR processes
* Proficiency with ERP systems and Microsoft Excel
* Excellent analytical, communication, and negotiation skills
* Ability to manage multiple priorities and work independently
Preferred Qualifications:
* Experience in B2B credit and collections
* Experience improving DSO or reducing bad debt
* Familiarity with credit reporting agencies and financial statement analysis
About FirstLight:
FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.
FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.
$46k-63k yearly est. 15d ago
Accounts Receivable Specialist
Baldwin Real Estate Corporation
Collections representative job in Rochester, NY
Accounts Receivable will be responsible for the timely, consistent and accurate posting and tracking of all accounts receivable activity within commercial and residential real estate entities. The candidate will play a key role in implementing changes and optimizing efficiency within the A/R function. The ideal candidates will have general accounting experience and a broad based of knowledge related to accounting process and procedure to allow for expansion of responsibilities and professional growth. The candidate must be able to work independently, be well organized and achieve a high-level accuracy in detail oriented tasks. This position reports to the Controller.
Job Responsibilities:
Maintain billings for the management company on a monthly basis, including posting billings and recording receipts on "as received" basis;
Receive, process and post rental payments and other various payments for commercial and residential entities; make the deposits thru RDC for multiple entities/bank runs as needed, and record all payments received in MRI Web on a timely basis;
Review monthly Accounts Receivable reports for commercial entities and management company; maintain schedule and reconcile outstanding balances with corresponding tenants and properties, respectively;
Follow-up on inquiries, issues and outstanding payments with tenant requests based on lease agreements or other information on record; record all interactions with the tenant in the appropriate notes in MRI;
Maintain monthly tenant billings for commercial entities: generate and preview rentup reports/ identify any discrepancies and review in detail with commercial team; distribute monthly statement to tenants;
Maintain other commercial billing charges on a timely basis;
Review and investigate any differences in the tenant ledger and correspond with tenants on as needed basis;
Process any approved adjustments and maintain a good and consistent record-keeping;
On a monthly basis review Aged Delinquency report with management, reduce payment delinquency by expediting resolution of unpaid accounts for commercial and residential entities;
Implement, process and maintain late fee billings (on the 10th of the month) for commercial properties working as a team with commercial leasing department;
Interface with accounting, portfolio management, legal and other internal departments, and contact tenants for collections or notify Property Manager;
Be able to work independently with minimum supervision;
Process deposits for various residential properties on as needed basis;
Support project work related to accounting automation systems; provide support to other members of the accounting team.
Any other tasks deemed necessary by the Controller.
Requirements
Required Experience and Education:
The requirements listed below are representative of the knowledge, skill and/or ability required for this position.
Education/Experience:
Undergraduate degree in Finance or Accounting;
2-5 years of experience in A/R preferred;
Proficiency in the use of Microsoft Office, MRI or other accounting software
Competencies:
Working Accounting Knowledge
Multi-tasking skills
Communication and Collaboration Skills
Ethical Conduct
Attention to detail
Preferred Characteristics:
The successful candidate is personable, highly ethical and thrives in a collaborative environment;
Exceptional analytical, problem solving and critical thinking skills;
Excellent communication skills & computer skills.
Reasoning Ability:
Ability to define problems, collect data, establish facts and draw valid conclusions;
Ability to interpret technical instructions in various forms and deal with abstract and concrete variables.
Salary Description $24.00 - $26.44 per hour
$24-26.4 hourly 10d ago
AR Follow Up Coord
Radnet 4.6
Collections representative job in Fairport, NY
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are
Radiology Forward
. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a
AR Follow Up Coordinator
, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
Work with AR reports to identify problems on accounts, research accounts/trends and take appropriate actions to promote reimbursement, bill primary and secondary carriers for services provided, and collect on past due accounts.
Research accounts: request additional information such as referrals, scripts, medical reports, and/ or call hospitals.
Work EOBs to post rejection codes, follow up on rejected claims, and appeal denials; develop and track written correspondence.
Complete adjustments, check refund request forms, and special transaction forms.
Work with edit reports to identify problems with transmission claims.
Answer patient inquiries, maintain patient's account information, and resolve problems as needed.
You Are:
Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, providers & colleagues
Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service
To Ensure Success In This Role, You Must Have:
Knowledge of medical terminology and a working knowledge of different types of insurance
Ability to type 30+ words per minute and have a general computer aptitude
High School Diploma required.
One to two years' prior accounts receivable experience in a medical billing environment preferred with at least general knowledge of the healthcare industry insurance/EOB/payment process.
We Offer:
Comprehensive Medical, Dental and Vision coverages.
Health Savings Accounts with employer funding.
Wellness dollars
401(k) Employer Match
Free services at any of our imaging centers for you and your immediate family.
$43k-56k yearly est. 28d ago
Pathology Collector Relief
Healius Ltd.
Collections representative job in Clarkson, NY
This position involves providing relief coverage across Northern Perth clinics, including Alkimos, Butler, Clarkson, Yanchep, Banksia Grove, Girrawheen and Madeley. Why You Will Be Excited About This Role
At Western Diagnostic Pathology, a Healius business, we all have one thing in common, we are passionate about making a difference to the health of Australians.
As a Pathology Collector, you will be at the forefront of this. You will be the friendly face behind the first hello, the warm welcome that will create a lasting impression, and the caring assurance to let our customers know that they are in good hands.
You will be able to do what you do best - provide quality patient care - with the support and resources provided, whilst also building strong connections and being integral to the local communities you work in.
You will be a part of something pretty special as you join our network of passionate pathology collectors and our mission to be the best pathology provider in Australia.
About Us
Healius has an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia. We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia's largest and most complex private and public hospitals, to small Indigenous Australian communities. This means that you will be working in a business large enough to offer you job stability & security, interstate mobility and the opportunity to fulfil your career ambitions.
Why You Will Like Working Here
There are some exciting things happening at Healius, as we transform the way we work.
As a Pathology Collector Reliever, we offer a range of different roles to work around you - full time, part time and casual, available across our local clinics.
You will be supported and given the resources to thrive in your job, this means regular check ins from your manager and ongoing support.
You will be recognised for your contribution & the impact you make to the lives of our customers with our Reward & Recognition program, and milestones will be celebrated, (many of our collectors have worked with us for 5+, 10+ and even 20+ years!).
Looking to grow your career? We have clear career progression paths that include advancement to business managerial roles across broader areas, including ongoing education and support to attain this.
What You Will Be Doing
As a Pathology Collector Reliever, you will be a core member of the team as you step into shifts to cover any scheduled or unplanned absences at different Collection Clinics and in Hospital environments.
You will be collecting blood & coordinating specimen samples from patients, using your empathy and drive to deliver great customer service and quality healthcare.
No day will be the same as you will be travelling to different ACCs and Hospitals within a specific geographical area.
Your key responsibilities will include:
* Collecting samples (blood and non-blood) with care and attention
* Filling available shifts across a geographical area
* Keeping meticulous records for every patient and sample
* Delivering documentation within strict turnaround times
* Preparing and packaging specimens for transport and testing
* Liaising with a range of different people including customers, clinic staff and couriers
What Type of Person Will Be Successful
We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours that we expect our people to embody and are: Customer Focused, Accountable, Collaborative, Credible & Resourceful.
To be successful in this role, you will be an experienced Pathology Collector, or will have gained a Cert III and looking to embark on your Pathology Collection career! You could also be a Registered Nurse looking to swap the weekend & overnight work for regular daytime shifts.
These are the type of attributes & skills you would possess:
* A demonstrated experience and knowledge in Phlebotomy/ Certificate III in Pathology Collection or a healthcare background
* Excellent customer service and communication skills, with a high level of empathy
* You are organised, with strong time management and attention to detail
* You are able to work autonomously, sometimes working independently in a solo clinic
* You hold a valid Driver's license and have flexibility to travel to multiple clinics
* You hold a working with Children's Check or be willing to obtain one
* You must be an Australian citizen or permanent resident or a New Zealand citizen, or hold a valid visa with permission to work
* As a Collector Reliever, you will be willing to travel to varying clinics & hospitals depending on the need
Vaccination Requirements
* Vaccine preventable disease evidence such as Hepatitis B is a requirement of this role
Other vaccinations based on location may be required / setting
.
Benefits and Wellbeing
As part of working for Healius, you will have access to a range of benefits including:
* Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
* Fitness Passport - Access top fitness centres & pools across Australia at a subsidised rate.
* Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
* Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
* Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.
Our Commitment to Diversity and Inclusion
Western Diagnostic Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.
Healius is a part of the Commonwealth Government's Veteran Employment Committment (VEC) and has been recognised as a Veteran Employment Supporter. Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.
How To Apply
Please click the 'Apply Now' button to complete the pre-screening questions and submit your application.
If you would like further details please email *******************.au.
See more of our jobs at ********************** and follow us on LinkedIn.
Healius is committed to responding to every applicant.
How much does a collections representative earn in Irondequoit, NY?
The average collections representative in Irondequoit, NY earns between $24,000 and $43,000 annually. This compares to the national average collections representative range of $26,000 to $42,000.
Average collections representative salary in Irondequoit, NY