Customer Service Representative
Collections representative job in Jacksonville, FL
Customer Service Representative
$20-21 Hourly Based On Experience
Looking to HIRE RIGHT AWAY!!
Shifts:
Monday-Friday: 9am-6pm
Saturday: 11am-6pm
Must Haves:
Self-sufficient - Will be opening and closing by themselves
Basic computer skills to enter shipping/tracking information
Customer Service experience
Organized, reliable, & meet deadlines
Strong written and verbal communication skills
Ability to lift packages of 30-50lbs when needed
Day to Day:
This is a huge opportunity to get your foot in the door with a large fortune 500 company. The associate will have the potential opportunity to eventually grow with the operations, finance, or marketing divisions of the company if desired. The Associate will be opening and closing the store each day. They will be helping take packages from customers and ensure the packages are logged correctly to end up in the right location. They will be servicing anywhere from 1-2 clients per hour and helping to create new shipment logs/labels. They will be able to reach out to other team members for any questions that need to be escalate
Customer Service Representative
Collections representative job in Jacksonville, FL
Brightway Insurance is a leading property and casualty insurance distribution company with over 300 franchise locations in 35 states. We pride ourselves on delivering exceptional customer experiences and empowering our agents with innovative tools and support. We are currently seeking Customer Service Representative (CSR) to join our team
Position Summary:
As a CSR, you will play a key role in ensuring our clients receive excellent service and support. You'll assist both new and existing customers by answering questions, processing changes to policies, handling billing inquiries, and supporting sales efforts when needed.
Responsibilities:
Provide exceptional customer service to policyholders via phone, email, and in-person interactions
Assist clients with policy changes, billing inquiries, claims, and general insurance questions
Educate clients on available coverages, products, and discounts
Maintain accurate records in our CRM and carrier systems
Collaborate with agents and producers to ensure a seamless customer experience
Support retention efforts by identifying opportunities for cross-selling and upselling
Qualifications:
High school diploma or equivalent required; college degree a plus
4-40 Customer Service License required
1+ years of experience in insurance or a customer service-related role preferred
Strong communication and interpersonal skills
Detail-oriented with excellent organizational abilities
Proficient in Microsoft Office Suite and comfortable learning new software
Why Join Us?
Competitive salary plus performance bonuses
Opportunities for career growth and professional development
Supportive team environment
Work that makes a difference in people's lives
Customer Satisfaction Rep
Collections representative job in Jacksonville, FL
The Customer Satisfaction Representative (CSR) is responsible for establishing and maintaining profitable relationships with internal and external customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. This position reports directly to the NATG Customer Satisfaction Manager.
Essential Duties and Responsibilities:
Applies accessorials as necessary.
Processes EDI as required (key account/OEM)
Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
Adheres to company standards on customer satisfaction, accuracy, and timeliness.
Coordinate appointments with carriers, shippers, and consignees
Update and maintain transportation management and operation systems.
Proactively identify problems and swiftly implement the appropriate solutions.
Answer all customer inquiries in accordance with the customer satisfaction standards.
Further increase customer satisfaction and business share through proactive and regular contact
Provide complex problem resolution and provides guidance to others.
Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
Maintains regular, timely, and consistent attendance at work.
Flexibility to work overtime as needed.
Must demonstrate professional behavior.
Perform other duties as assigned.
Knowledge/Skills/Abilities:
Strong customer service (preferably from a logistics background involving phone experience, pricing, quotes, conflict resolution/problem solving)
AS400 experience preferred.
Knowledge of North America geography
Proficient with computer and Microsoft Office applications
Excellent data entry/keyboard skills
Strong interpersonal skills to effectively interact with internal and external customers.
Excellent problem-solving skills with the ability to seek alternative solutions.
Self-directed, displays initiative and can work independently.
Organizational and time management skills
Team player with proven ability to work under pressure.
Strong attention to detail with excellent follow-up
Excellent communications skills, both written and oral
Strong knowledge of customer service principles & practices
Attention to detail.
Must be fluent in English.
Education and Experience Requirements:
High School Diploma/GED required. College degree preferred.
Minimum three years of experience in a Logistics/Supply Chain/Freight Forwarding/Courier company.
Customer Relationship Rep
Collections representative job in Jacksonville, FL
Relationship Specialist/CSR needs 1-3 years customer service, customer support or inside sales experience
Relationship Specialist /CSR requires:
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
Ability to quickly learn, multi-task and to meet expectations in a customer-centric and results-driven environment.
Financial/banking experience
Careful attention to details and excellent time management skills.
Proficiency in basic computer skills- Advanced Excel knowledge preferable.
Intellectually curious about our business, our clients and focused on finding the best solutions.
Excellent negotiation and analytical skills - Sales or Customer Service experience preferred
Ability to work effectively both independently and as a team member.
Comfortable with handling high call volume and forming strong and lasting relationships with clients over the phone.
Ability and willingness to work a flexible schedule/overtime, as needed.
Ability to take constructive feedback and implement training concepts into your ongoing development.
Relationship Specialist /CSR duties:
Communicates with external and internal customers through various channels (phone, email and letters) maintaining a positive, empathetic and professional attitude at all times.
Demonstrates excellent interpersonal, written, and oral communication skills. Including the ability to ask probing questions to understand concerns and overcome objections.
Responds promptly and accurately to customer inquiries and process a variety of customer requests within different levels of complexity. Including account reconciliation, account updates, document requests, invoices, buyout quotes, web portal troubleshooting, etc.
Account Service Representative IV
Collections representative job in Jacksonville, FL
Job Description
The Account Service Representative IV is responsible for managing the full lifecycle of new business processing and account servicing across multiple system platforms. This role requires proficiency in delivering exceptional customer service and ensuring seamless interactions with insureds, agents, accounts, and internal departments. The ASR will proactively manage and process premium and/or claims bordereaux files, while tracking detailed process results and identifying and resolving outstanding balances or errors. Additionally, the ASR will perform monthly and inception-to-date account reconciliations. This role ensures the efficient and accurate handling of claims and premiums, collaborating with various departments, and maintaining a high level of service excellence in a fast-paced, high-volume production environment.
Qualifications:
Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field preferred.
Minimum of 3 years of experience in a similar role, preferably within the insurance, finance, or business operations sector.
Proven experience with account management, accounts receivable, and premium and/or claims processing.
Demonstrated ability to work in a fast-paced, high-volume environment with attention to detail.
Proficient in Microsoft Office Suite, particularly Excel, with strong data analysis and reporting skills.
Experience with financial software, ERP systems, or insurance platforms (such as Oracle, or similar) is preferred.
Ability to quickly learn new systems and processes as needed.
Exceptional verbal and written communication skills, with the ability to explain complex issues clearly and professionally to clients, agents, and internal teams.
Strong interpersonal skills with a customer-focused attitude and a demonstrated ability to build and maintain relationships.
Strong analytical skills, with the ability to reconcile accounts, identify discrepancies, and propose solutions.
Ability to prioritize tasks and manage multiple responsibilities while maintaining accuracy.
Excellent organizational skills with the ability to manage multiple priorities and meet deadlines in a production-driven environment.
Experience with tracking and managing accounts receivable, aged balances, and client settlements.
High level of accuracy and attention to detail, particularly when reviewing financial data, processing payments, and generating reports.
A proven track record of providing professional, high-quality customer service, with a focus on problem-solving and relationship-building.
Familiarity with industry best practices, particularly in relation to insurance, financial reporting, and billing processes.
Primary Job Functions:
Review and Analyze Error Reports: Ensure alignment with underwriting guidelines and identify discrepancies.
Adjust Coverage and Eligibility: Modify coverage details and maintain policy accuracy.
Endorsements and Coverage Denials: Process endorsements and deny coverage as needed.
Effective Communication: Engage proactively with agents, accounts, and customers to resolve issues.
Premium Calculation and Verification: Calculate premiums and validate correct rates.
Reconciliation of Business Records: Reconcile business records with reports and payments.
Audit Remittance Reports: Verify accuracy of remittance reports and rectify discrepancies.
Monetary Tracking and Collections: Maintain records of outstanding balances and ensure timely collections.
Maintain Accuracy and Production Standards: Adhere to established standards for business processing.
Monitor and Respond to Group Email Folders: Address requests and inquiries promptly within SLA timeframes.
Aged Accounts Receivable: Maintain a list of aged accounts, monitor, and ensure timely collections.
Accounts Receivable Validation: Ensure accurate receivable balances by reviewing records and resolving discrepancies.
Client Reporting Management: Oversee tasks like settlements, reconciliations, data extraction, journal entries, and financial research.
Client Communication: Provide clear updates on reporting, process changes, and data queries to clients.
Other duties as assigned.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Skills & Competencies Required:
Requires some knowledge of a specialized function or skill
Developing real trade craft and skills
Intermediate to advanced skills in using Excel, including the use of pivot tables, VLOOKUP, and advanced formulas for data analysis and reporting. Familiarity with other data analytics tools (e.g., Power BI, Tableau) for processing and analyzing large datasets.
Ability to interpret and analyze trends from data, generate reports, and provide insights to improve processes.
Additional Information:
Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.
Job Posting Disclaimer
Fortegra will never request financial or sensitive information such as your bank account information, social security number, or other non-publicly available information for any purpose during the application and interview process. All official communications from our Talent Acquisition team will come from our email domain address “@fortegra.com”. If you receive a suspicious message, unsolicited job offer or would like to verify the legitimacy of any communication about a position, please contact our Human Resources department at ***************************.
Please be aware of job fraud(s) - all correspondence emails regarding your candidacy will come from our Fortegra.com email address. Thank you.
#LI-Onsite
Easy ApplyLoan Servicing Operations Sr Representative
Collections representative job in Jacksonville, FL
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for the servicing of loans. Key responsibilities include loan processing, researching, documenting loan history and responding to customers, investors or other 3rd party inquiries. Job expectations include handling moderately complex levels of transactions and providing support to senior management as needed.
Responsibilities:
* Services and processes loans, including foreclosure, mortgage, lending, and specialty loans, ensuring adherence to state and local regulatory requirements to minimize financial exposure risk
* Performs transaction processing, loan research, and loan documentation, including loan history and activity
* Analyzes requests and determines an appropriate course of action in accordance with guidelines and regulations for customer, investor, and other third-party inquiries
* Provides status reporting to senior management as needed
Skills:
* Attention to Detail
* Negotiation
* Problem Solving
* Written Communications
* Data Collection and Entry
* Record Keeping
* Recording/Organizing Information
* Research
* Strategic Thinking
* Decision Making
* Oral Communications
Required Skills:
* Ability to adapt quickly to change without negative impact to performance and/or productivity
* Strong organizational and time management skills to perform multiple tasks within limited time frames.
* Excellent analytic and problem-solving skills
* Exhibit professional demeanor in all situations
* Excellent interpersonal and communication skills, written and verbal
* Strong phone skills with a proven track record of delighting customers
* Customer-centric focus
* Flexible, willing to learn and self-motivated
Desired Skills:
* Knowledge of titling processes with the DMVs
* 1 year in the financial industry
* Document Management
* Systems experience: BOSS, LINX, Magellan, FileNet
Shift:
1st shift (United States of America)
Hours Per Week:
40
Legal Collections Agent
Collections representative job in Jacksonville, FL
Job Description
Radius Global Solutions LLCis currently hiring 1st Party Litigation Collectors to join our team. Our client is a large multinational bank and the First Party Litigation Collectors will initiate the appropriate action to collect past due balances while partnering with our Legal Administrative team and attorneys to initiate legal action where necessary. Responsibilities include, but are not limited to, inbound and outbound telephone calls to consumers regarding delinquent accounts and managing accounts according to Company and Client work standards by:
Correctly setting up new collection accounts as assigned
Utilizing and employing necessary collection tools in accordance with company procedures (i.e. systems, letters, skip tracing, etc.)
Gaining an understanding of the consumer's reason for delinquency and sources of payment
Negotiating payment arrangements.
Accurately and thoroughly updating accounts in the collection system
Quickly making knowledge-based decisions to resolve the issues related to unpaid accounts.
Reviewing accounts to be recommended by legal referral.
* Qualifications*
High School diploma or equivalent required, post-secondary education a plus.
Previous collections, litigation, customer service, sales, or telemarketing experience required.
Previous legal collections experience preferred.
Motivated, self-starter, with the ability to thrive in an incentive and goal oriented environment.
Proficient PC skills including navigation within the collection system and other interfaces and excellent typing skills.
Excellent customer service skills, including strong problem solving and negotiating skills, interpersonal, written, and oral communication skills. Ability to listen, communicate (written and verbal).
Demonstrated ability to communicate professionally with customer, clients and coworkers.
Ability to adhere to attendance policies and schedules
**Background checks and drug-screens are performed.
EEO Disabled/Veteran
Collections Representative
Collections representative job in Jacksonville, FL
The Collections Representative is responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting customers through phone, email, or mail to discuss unpaid bills, negotiation payment plans and maintaining accurate records of all interactions all while ensuring compliance with relevant laws and regulations.
Essential Job Functions
Contacting Customers: Reach out to customers through phone, email, or mail to discuss overdue accounts and arrange for payment.
Negotiating Payment Plans: Collaborate with customers to establish manageable payment plans while ensuring timely debt recovery.
Updating Account Information: Maintain accurate records of customer interactions, payment agreements, and account statuses in the company's database.
Researching Accounts: Investigate and analyze customer accounts to understand the reasons for non-payment and determine the best course of action.
Collaborating with Team Members: Work on-site with coworkers, management, and other departments to resolve customer issues and ensure accurate account information. Participate in on-site training and development activities to enhance skills and performance.
Compliance: Ensure all collection activities comply with relevant laws and regulations, such as the Fair Debt Collection Practices Act (FDCPA).
Problem-Solving: Identify and address any issues or disputes that arise during the collection process, working to find solutions that are acceptable to both the company and the customer.
Customer Service: Provide excellent customer service by being empathetic, professional, and respectful during all interactions with customers.
Monitoring Accounts: Regularly review account statuses to identify any changes or improvements and take appropriate action.
Physical Abilities
Sitting for Extended Periods: Ability to sit comfortably for long periods while making calls and working on a computer.
Manual Dexterity: Efficient use of a keyboard and mouse for data entry and navigating software applications.
Speaking Clearly: Strong verbal communication skills for effective negotiation and conveying information.
Hearing Ability: Good hearing to understand customer responses during phone conversations.
Visual Ability: Ability to read and review documents, screens, and reports accurately.
Communication Skills
Auditory Abilities: Active listening to understand customer concerns and ensure accuracy during conversations.
Verbal Communication: Clear and confident speaking to convey information, persuade customers, and build rapport.
Written Communication: Professional and clear writing for emails, messages, and accurate documentation.
Reading and Comprehension: Understanding company policies, analyzing account details, and solving problems using written information.
Qualifications
High school diploma or equivalent.
Previous experience in collections, customer service, or related field.
Strong negotiation and communication skills.
Proficiency in using computer software and databases.
Knowledge of relevant laws and regulations, such as the FDCPA.
This is to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this Company. This job description is not to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
Auto-ApplyAccounts Receivable / Project Accountant
Collections representative job in Jacksonville, FL
We are seeking a detail-oriented Accounts Receivable Specialist with construction industry experience to manage project set-up, billing, subcontracts, and customer accounts. The ideal candidate will understand construction contracts, progress billing, and lien rights. Successful candidates will be required to complete an administrative background screen as part of the onboarding process.
Essential Duties and Responsibilities
* Enters Original budget for start-up of project related accounting, and enters other project related information in Viewpoint (ERP)
* Prepares and submit progress billings, AIA applications for payment (G702/G703), and invoice packages.
* Reviews and process change orders, extra work orders, and billing adjustments.
* Monitors accounts receivable aging and follow up on outstanding invoices.
* Manages customer communications regarding billing inquiries and payment status.
* Processes customer payments and apply cash receipts accurately.
* Reconciles AR accounts and resolve billing discrepancies with customers and project managers.
* Generates AR aging reports and collection status updates for management.
* Maintains customer account records and billing documentation.
* Assists with compliance requirements including subcontractor lien releases and sworn statements.
* Reviews monthly and ensures all Intercompany project set ups and monthly billings are accurately reflected in accordance to the Contract value.
* Prepares and reconciles division petty cash accounts for Controller.
* Assists with Audit, as necessary.
* All other duties as assigned.
* Ability to travel, as necessary.
Qualifications
This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* 2+ years of accounts receivable experience, construction industry preferred
* Strong understanding of construction billing processes including progress billing and retention
* Familiarity with AIA billing forms (G702/G703) and construction contracts
* Knowledge of mechanic's lien laws and payment bond procedures a plus
* Proficiency in construction accounting software (Viewpoint, Sage 300 CRE, Foundation)
* Strong Excel skills and experience with ERP systems
* Excellent communication and customer service skills
* Detail-oriented with strong organizational abilities
* Ability to manage multiple projects and deadlines simultaneously
* Excellent research, problem-solving, and time management skills
* Strong understanding of contract language, contract value, retainage and lien rights
* Ability to maintain confidentiality with highly sensitive information
Educational and/or Experience
Associate degree (AA) in Accounting or Business is preferred, or equivalent from two-year college with minimum 4-6 years accounting experience. Additional years of experience may qualify in lieu of formal education. Construction, manufacturing or job cost experience required. Experience with accounting Viewpoint ERP or similar preferred.
Bilingual Collector - Work From Home
Collections representative job in Jacksonville, FL
Triad Financial Services has an work from home opportunity for a Bilingual Collector in our Jacksonville, FL offices. This position has a rotating schedule allowing for some days and some evenings and only 1 half-day Saturday per month. The schedule is set up to work 3 days from (8a to 5p) and 2 days from (11a to 8p). The base pay rate is $19.50 per hour and up to $800.00 per month in bonuses.
You are responsible for the effective servicing of early to late stage delinquent loans by utilizing collection techniques, strategies, and the exploration of investor, state and company foreclosure alternatives to mitigate losses. This position reports to a Collections Supervisor and services accounts that are 30 or more days past due. This individual will primarily interact with delinquent customers, internal departments in the course of delinquency management, loss mitigation and foreclosure/replevin actions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers
Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate
Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on the department's procedures
Discuss financial status, review monthly income and expenses and determine the reason for non-payment
Document mortgage collection systems with all activities and communications
Send Notice of Defaults (NODs) to customers when required
Offer Loss Mitigation assistance when appropriate, explain options and processes in detail
Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director. The Skip Trace task is preformed using various free websites such as; Reverse Search, White pages, Anywho.com etc.
Process mortgage payments in accordance with established guidelines
Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices
Follow up on calls and emails to customers and clients as needed for the resolution or clarification of issues.
Consistently meet or exceed monthly goals
Be flexible with their time and schedule in order to meet the needs of the business
QUALIFICATIONS
High School diploma or equivalent
Solid PC skills
Analytical and problem-solving skills and attention to detail
Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences
Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions
Ability to understand and explain financial matters, details of modifications /deferrals/ extensions and foreclosures, etc.
Knowledge of Billing and Collections procedures and Fair Debt Collection Practices Act
Must be goal oriented
At least 1 year of telephone customer contact experience
Ability to present a professional image to customers, coworkers and external contacts
Excellent verbal and written skills to communicate and negotiate with parties
Ability to prioritize multiple tasks and work well under deadlines
MSP experience is a plus
At Triad Financial Services, we:
offer a promote from within culture, work life balance,
opportunity for professional advancement, 401K Matching, Medical, Vision, and Dental insurance, FSA, and competitive compensation including: monthly, quarterly and yearly bonuses based on position. 15 PTO days + 7 paid holidays.
Apply Now to join our Team!
Auto-ApplyCollections Associate
Collections representative job in Jacksonville, FL
Manage the assigned Order Workflow process, ensuring prompt handling of orders that are under credit review for past due reason. Communicate with customers to obtain payment needed with the goal of releasing the pending orders. Gather and translate all necessary customer account information and internal data to develop and release accurate and detailed orders. Coordinate with credit and collections in the resolution of account and billing disputes that prevent the business from collecting receivables..
Major Tasks, Responsibilities, and Key Accountabilities
Performs accurate and timely entry of customer selection(s) into order processing system. Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery.
Launches outbound collection calls to customers whose accounts have past due balances in an attempt to collect and allow order(s) to be released.
Submits credit limit increase requests to management to secure higher spend capacity and allow order releases for customers.
Processes large volumes of pending orders for review / release in the absence of the dedicated credit and collections team members.
Monitors orders using system reports and communicates progress to management. Proactively communicates to resolve discrepancies in data that may prevent accurate or timely order processing. Identifies and escalates gaps in company and customer ordering information.
Work in conjunction with the field, customers, and other internal teams to ensure orders are completed in a timely manner.
Performs other duties as assigned.
Nature and Scope
Refers complex, unusual problems to supervisor.
Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
None.
Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
No travel required.
Education and Experience
HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Auto-ApplyAR Collector
Collections representative job in Jacksonville, FL
Job Description
AR Collector
Reporting To: AR Manager
Direct Reports: No
Status: Full-Time
Salaried
Division: Finance
Job Purpose:
Our team is looking for an experienced business-to-business Collections Specialist. In this role, you will be responsible to resolve customer billing problems and improve customer relationships.
Key Job Responsibilities:
Reviewing open accounts for collection efforts.
Making outbound collection calls in a professional manner while keeping and improving customer relations.
Resolves customer-billing problems and negotiates collection of accounts receivable delinquency
Collect customer payments in accordance with payment terms
Identify issues contributing to account delinquency and discuss them with management.
Review and monitor assigned accounts in accordance with company policies and guidelines
Provide timely follow-up on payment arrangements.
Process payments from customers as needed
Provide excellent customer service to internal and external customers
Provide excellent customer service
Requirements:
The ideal candidate for this position will have a minimum of 2 years of corporate collections experience including interaction with a large customer base.
Strong communication, problem-solving, and analytical skills required
Ability to work independently and adapt to a fast-changing environment.
Proficiency in Microsoft Office including Excel, Word, and Access.
Benefits: We offer a competitive compensation plan complete with attractive benefits offerings that include (not limited to):
Medical
Dental
Vision
Life insurance
401k, paid time off
Opportunities for advancement
Environmental/Occupational Health and Physical Requirements:
Typical 9-hour day to include reaching, standing, walking, kneeling, lifting and carrying. To perform the duties of this job the employee must be capable of working in a fast-paced environment. The heavy lifting of 50lbs or more may be required.
XL Parts and The Parts House (TPH) a Marubeni Group is an Equal Opportunity Employer. All employment is contingent upon a successful background check and drug screen that meets the Company's guidelines for employment.
Collections Officer
Collections representative job in Jacksonville, FL
RadiFi Credit Union is seeking a Collections Officer to be responsible for protecting the assets of the credit union by reducing delinquency and minimizing losses through the effective collection of past-due accounts. This position requires professional, empathetic, and solution-focused communication with members to bring accounts current, while upholding the credit union's service standards and values.
Status: Full-time (approximately 40 hours per week)
Location: Park Street Building, 562 Park Street, Jacksonville, FL 32204
Essential Functions & Responsibilities:
Contact members by phone, email, text, and mail, to resolve delinquent accounts in accordance with credit union policies, procedures, and regulatory requirements.
Review accounts daily, analyze repayment ability, and negotiate appropriate repayment arrangements.
Educate members on payment options, account status, and financial solutions to help resolve delinquency.
Maintain accurate documentation of all collection activities in the member's account record.
Recommend accounts for repossession, legal action, charge-off, or outside collection agency placement when necessary.
Work collaboratively with internal departments to ensure accurate account handling and to provide a positive member experience.
Stay current with collection laws, regulations (e.g., Fair Debt Collection Practices Act), and credit union policies.
Participate in collection campaigns, special projects, and department initiatives to meet delinquency and recovery goals.
Performs other job-related duties as assigned.
Knowledge and Skills
Experience
One year to three years of collections, call center, or financial services experience is required. Prior collections experience is preferred.
Education/Certifications/Licenses
A high school education or GED.
Interpersonal Skills
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills
• Strong communication and negotiation skills with the ability to remain professional, empathetic and firm.
• Ability to work independently and as part of a team to achieve department goals.
• Ability to analyze financial situations and recommend workable solutions. Proficient with Microsoft Office.
• Strong organizational skills with attention to detail and accuracy.
ADA Requirements
Physical Requirements
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Must be able to stay calm when being challenged by customers in a stressful manner.
Working Conditions
The noise level in the work environment is usually moderate.
Acknowledgment
Nothing in the position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time.
We are an Equal Opportunity Employer and do not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.
Auto-ApplyCollections Specialist
Collections representative job in Jacksonville, FL
Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
Position Summary: The primary point of contact for all borrowers who are not engaged in active Loss Mitigation Workout options but are more than one (1) payment past due. Works in a blended call center environment with an emphasis on collections and loss mitigation initiation when customers are unable to make their monthly mortgage payments. Schedule adherence and performance in service levels that include Average Speed of Answer, Abandonment rate and Handle time are monitored. There may be some investor interaction that will require associates to speak to or document his/her ability to influence favorable outcomes when right party contact is made
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Collection efforts to assigned portfolio, which also include light skip tracing activities, ensuring there are no dialer exclusions that need to be removed, and making manual outbound calls on loans that can't be included within a team dialer campaign.
Inbound calls to perform collections and some customer service activities, while working in a blended call center environment.
Outbound calls for cash collection purposes and to initiate loss mitigation when cash collection is not possible.
Performs cursory financial analysis to determine the legitimacy and length of any perceived hardship the borrower is experiencing, which must be well documented.
Offers short term resolution options via repay and forbearance plans.
Provides information on all available assistance programs to borrowers experiencing financial hardships.
Sets up One Time Drafts payments, encourage ongoing ACH payments, and follow up on promise to pays, while maintaining confidentiality.
Adheres to all daily call and attendance schedules while continuing to meet investor requirements for each loan type.
Remains current on all Policy & Procedure and investor updates.
Meets monthly goals as established in the agent scorecard.
This is not a work from home opportunity.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:
Excellent attention to detail.
Ability to multi-task and consistently meet multiple deadlines.
Strong verbal and written communication skills.
Ability to work in a team environment.
Strong collections orientation with customer service skills.
Ability to use good judgment.
Education/Experience: High school diploma or general education degree (GED) required. Associate's degree (A. A.) from two-year College preferred. Two years' related experience and/or training required. Call center or related mortgage experience with knowledge of Black Knight products and the various areas of default (e.g. Bankruptcy, Foreclosure, REO, etc.) is preferred. Bi-lingual language is a plus.
Why Selene?
Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
Paid Time Off (PTO)
Medical, Dental &Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
Privacy Policy - Selene (seleneadvantage.com)
Auto-ApplyDebt Specialist III (US)
Collections representative job in Jacksonville, FL
Phoenix, Arizona, United States of America **Hours:** 40 **Pay Details:** $23.25 - $30.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Line of Business:**
Personal & Commercial Banking
**Job Description:**
Debt Specialist III reduces losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts.
**Depth & Scope**
+ Performs multiple and/or diverse tasks that cover a wide range of complexity
+ Requires advanced skills and expertise in a range of products and services, processes, procedures and systems or requires deep skills in a set of focused areas
+ Understands how related teams coordinate their efforts and resources to achieve objectives of a unit
+ Gathers and analyzes data to identify and solve complex problems
+ Uses sound judgment and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
+ Communicates unusual and/or complex content in a clear manner; handle sensitive information
+ Area(s) assigned are of moderate size and complexity and typically involves last efforts to prevent loss
+ Conducts detailed investigative work to find missing borrowers, regularly utilizing skip tracing and other techniques
+ Complies with all pertinent department/bank policies and procedures
+ Elevates issues that may result in foreclosure or repossession when necessary
+ Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
+ Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)
**Education & Experience:**
+ High School Diploma or GED required
+ 2+ Years of related experience
+ Demonstrated strong phone skills to effectively work with customers
+ Negotiation experience with demonstrated positive outcomes
+ Sales skills making regular phone calls, presenting Company in positive way to Customers and tactfully but firmly collecting payments
+ Knowledge of and ability to explain wide variety of consumer loan products
+ Writing ability to clearly document calls
+ PC skills sufficiency
**Customer Accountabilities:**
+ Supports the Bank's Customer Service Strategy
+ Contributes to decisions that impact the well-being of TD, its customers and stakeholders
+ Provides excellent customer service when dealing with internal partners, vendors or our customers
+ Supports quality service delivery at every interaction
+ Contributes to the ongoing improvement of the partner/customer experience within the team
+ Makes outbound calls via an automated dialer or takes inbound customer phone calls to negotiate payment arrangements
+ Collects payments on early delinquent accounts, obtaining commitments from customers late on loan payments according to established procedures
+ Coordinates with attorneys, realtors, credit counselors, servicing representatives, and internal Company personnel to facilitate collection activities
+ Documents calls, attempted calls and other account-related activities to customers and third parties thoroughly on computer system to maintain current account status. Schedules accounts for follow-up
+ Researches customer accounts to resolve payment disputes
+ Communicates with other departments as necessary to obtain and verify information
+ Follows up with customers to ensure matters are resolved and payment terms are agreed upon
+ Orders and sends letters and other correspondence to make initial contact or follow up with delinquent customers
+ Determines reasons for customer delinquencies and uses standard methods and procedures to secure payment
+ Evaluates customer's capacity to handle the debt
+ Identifies reasons why customers can or cannot pay
+ Assists customers in processing insurance claims and requests for contractual rebates
+ Reviews accounts for adherence to department policies as well as state and federal laws and regulations
+ Completes necessary account documentation, involving inside and outside personnel as needed, and may recommend accounts to be reviewed for foreclosure, repossession, charge off, and or litigation
+ Works with customers or agents of customers to resolve delinquency and avoid default or adverse action
**Shareholder Accountabilities:**
+ Participates in activities to help promote growth and development of the community and help create a positive image for TD
+ Supports cost savings opportunities
+ Successfully completes all required job specific, compliance-related training, as well as understand, utilize and follow compliance/risk and control programs
+ Complies with internal / external audit and regulatory requirements
+ Contributes to prompt and comprehensive response to all external audit, regulatory and compliance requests and findings, and maintains appropriate records of action plans
+ Reminds borrowers of financial obligations and explains implications of debt nonpayment
+ Takes action as appropriate to mitigate the banks exposure as well as complying with all pertinent department/bank policies and procedures
+ May initiate loss mitigation activities after approval of foreclosure. May coordinate auctions and other collection and recovery activities to secure maximum payback for Company owned property
+ May recommend negotiated settlements to maximize recovery and minimize losses. Assist in developing and executing bidding strategies
+ May process and collect insurance claims and refundable contract premiums including primary insurance, Gap insurance, service contracts, and other source of revenue available on assigned accounts
**Employee/Team Accountabilities:**
+ Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience
+ Participates fully as a member of the team and contribute to a positive work environment
+ Communicates with the team on the status / progress of projects and issues / points of interest
+ Actively shares information and knowledge and proactively learn from the expertise of others
+ Prioritizes and completes own workload in order to deliver quality results, meet timelines as assigned, and deliver Legendary Customer Service
+ Contributes to opportunities to enhance productivity, effectiveness and operational efficiency of the business unit, vendor, and/or team
**Physical Requirements:**
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
+ Domestic Travel: Occasional
+ International Travel: Never
+ Performing sedentary work: Continuous
+ Performing multiple tasks: Continuous
+ Operating standard office equipment: Continuous
+ Responding quickly to sounds: Occasional
+ Sitting: Continuous
+ Standing: Occasional
+ Walking: Occasional
+ Moving safely in confined spaces: Occasional
+ Lifting/Carrying (under 25 lbs.): Occasional
+ Lifting/Carrying (over 25 lbs.): Never
+ Squatting: Occasional
+ Bending: Occasional
+ Kneeling: Never
+ Crawling: Never
+ Climbing: Never
+ Reaching overhead: Never
+ Reaching forward: Occasional
+ Pushing: Never
+ Pulling: Never
+ Twisting: Never
+ Concentrating for long periods of time: Continuous
+ Applying common sense to deal with problems involving standardized situations: Continuous
+ Reading, writing and comprehending instructions: Continuous
+ Adding, subtracting, multiplying and dividing: Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (***************************************
**Additional Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
ITSFM Data Collection Specialist
Collections representative job in Saint Augustine, FL
Seeking an ITSFM Data Collection Specialist for a direct hire opportunity with our client in St. Augustine, FL.
offers full benefits including PTO, Medical, Dental, Vision, and 401k!
Pay is between $22 - $26 per hour (based on experience)
Responsibilities:
Ensure compliance with Company policies and procedures.
Develop a working understanding of plans, specifications, and other requirements and constraints of each project, and ensure all subordinates understand their responsibilities for executing job duties.
Supervise subordinates, and crew operations to ensure all are conducted to high standards that meet or exceed Project requirements and Client expectations.
Oversee maintenance, care, and inventory of all equipment, including availability of supplies and parts.
Ensure all training needs are met and current for all subordinates.
Participate in Project start-up and progress meetings.
Prepare all activity, safety, and progress reports.
Report any problems to the Project Manager for resolution.
Oversee site operations to ensure safe conditions.
Other duties as assigned.
Qualifications:
Minimum of 1 year of experience with ITSFM data collection and field data management.
Understanding of station markers and their application in infrastructure or transportation systems.
Familiarity with GPS systems
Experience using Trimble surveying equipment.
Highly organized with strong attention to detail, capable of managing and processing large volumes of technical data efficiently.
IMSA Certification
Traffic Signal Level I and/or Level II
Experience in highway lighting systems, electrical wiring systems, intelligent transportation systems (ITS), and roadway signing (PREFERRED)
Must have necessary skills in understanding the plans and specifications, means and methods of construction and reporting.
Willing to train to self-motivated individuals.
If you are interested in learning more about this role, please submit your resume for immediate consideration!
INDH
Auto-ApplyFinancial Services Collections Analyst
Collections representative job in Jacksonville, FL
Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at ****************
The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing merchant base and all other aspects of collections, resolving merchant billing problems and/or merchant DDA issues and reducing accounts receivable delinquency. This position will report to the Senior Financial Services Manager.
This role is based in Jacksonville, FL and offers a hybrid working model of working remotely while also being able to work an average of three days per week from our office in Jacksonville.
Responsibilities
Reviewing outstanding reject balances for collection efforts.
Making outbound collection calls in a professional manner while keeping and improving customer relations.
Resolves merchant-billing and/or merchant DDA issues and rescues accounts receivable delinquency, applying good customer service in a timely manner.
Open and monitor Salesforce tickets for merchant issues to route questions/concerns to appropriate departments.
Collect merchant payments via check, credit card, or Divert Process.
Manage the undiverting and releasing of merchant funds where appropriate.
Identify issues attributing to account delinquency and discuss with management.
Review and monitor assigned accounts and all applicable collection reports.
Log and provide timely follow-up on payment arrangements.
Mail/Email correspondence to customers to encourage payment of delinquent accounts.
Experience and Skills
The ideal candidate for this position will have a minimum of 2 years of corporate collections experience including interaction with a large customer base.
Strong communication, problem solving and analytical skills required
Ability to work independently and to adapt to a fast-changing environment.
Proficiency in Microsoft Office including Excel as well as various platforms to gather required information.
Experience in a payment processing environment is preferred but not required.
The ability to pay attention to detail with an eye for accuracy.
Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
Life at Paysafe:
One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you'll be one of over 3300 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth.
Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.
Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.
3rd Party Collections Agent
Collections representative job in Jacksonville, FL
Job Description Radius Global Solutions LLC, is hiring experienced Third Party Debt Collectors to join our Team!
The Third Party Collections Agent initiates the appropriate action to collect past due balances and record accurate notes on delinquent accounts.
Essential Functions
Make outbound contact to debtors regarding delinquent accounts and negotiates settlement options.
Take inbound telephone calls from debtors regarding delinquent accounts and negotiates settlement options.
Prepare correspondence on delinquent accounts.
Research disputed delinquent account balances and makes necessary corrections.
Review collection up unit and changes account status based on established procedures.
Review accounts to be recommended for closure and assists in report preparation.
Participate in regular meetings and communicates opportunities for process improvement.
All other duties as assigned.
Employees enjoy the following benefits:
Medical Benefits including Health, Dental & Vision Employer paid life insurance
Paid Time off Paid Holidays
Employee Referral Bonuses
Business Casual Dress Code
Minimum Qualifications
Previous Third Party Collections experience is preferred
Previous Collections, Telecommunications, Sales and/or Telemarketing experience a plus
Regular attendance and adherence to a set schedule, which includes breaks and lunches.
High School diploma or equivalent required, some post-secondary education preferred.
Strong oral communication and interpersonal skills required.
Excellent computer navigation skills required.
Experience using CRS and automated dialers preferred.
Working knowledge of and willingness to comply with the Fair Debt Collection Act (FDCA), as well as state and federal collection laws required.
Position pays an hourly rate PLUS monthly commission/bonus structure upwards of 25% for everything collected with NO cap.
**Background checks and drug screens are performed. EEO
Disabled/Veteran
Collections Associate
Collections representative job in Jacksonville, FL
Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency.
Major Tasks, Responsibilities, and Key Accountabilities
Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.
Receives payments and posts amount paid to customer account.
Documents information about financial status of customer and status of collection efforts.
Reviews and monitors assigned accounts and all applicable collection reports. to maintain up-to-date customer records.
Maintains clear documentation of customer contact through the collection or dispute process. Ensures timely follow-up of open disputes is completed in accordance with service level agreements.
Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.
Nature and Scope
Refers complex, unusual problems to supervisor.
Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
None.
Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
No travel required.
Education and Experience
HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Auto-ApplyCollector
Collections representative job in Jacksonville, FL
Triad Financial Services has an opportunity for a Collector in our Jacksonville, FL offices. This position has a rotating schedule allowing for some days and some evenings and only 1 half-day Saturday per month. The schedule is set up to work 3 days from (8a to 5p) and 2 days from (11a to 8p). The base pay rate is $18-19 per hour and up to $800.00 per month in bonuses.
You are responsible for the effective servicing of early to late stage delinquent loans by utilizing collection techniques, strategies, and the exploration of investor, state and company foreclosure alternatives to mitigate losses. This position reports to a Collections Supervisor and services accounts that are 30 or more days past due. This individual will primarily interact with delinquent customers, internal departments in the course of delinquency management, loss mitigation and foreclosure/replevin actions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers
Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate
Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on the department's procedures
Discuss financial status, review monthly income and expenses and determine the reason for non-payment
Document mortgage collection systems with all activities and communications
Send Notice of Defaults (NODs) to customers when required
Offer Loss Mitigation assistance when appropriate, explain options and processes in detail
Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director. The Skip Trace task is preformed using various free websites such as; Reverse Search, White pages, Anywho.com etc.
Process mortgage payments in accordance with established guidelines
Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices
Follow up on calls and emails to customers and clients as needed for the resolution or clarification of issues.
Consistently meet or exceed monthly goals
Be flexible with their time and schedule in order to meet the needs of the business
QUALIFICATIONS
High School diploma or equivalent
Solid PC skills
Analytical and problem-solving skills and attention to detail
Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences
Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions
Ability to understand and explain financial matters, details of modifications /deferrals/ extensions and foreclosures, etc.
Knowledge of Billing and Collections procedures and Fair Debt Collection Practices Act
Must be goal oriented
At least 1 year of telephone customer contact experience
Ability to present a professional image to customers, coworkers and external contacts
Excellent verbal and written skills to communicate and negotiate with parties
Ability to prioritize multiple tasks and work well under deadlines
MSP experience is a plus
At Triad Financial Services, we:
offer a promote from within culture, work life balance,
opportunity for professional advancement, 401K Matching, Medical, Vision, and Dental insurance, FSA, and competitive compensation including: monthly, quarterly and yearly bonuses based on position. 15 PTO days + 7 paid holidays.
Apply Now to join our Team!
Auto-Apply