Become A Collections Representative

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Working As A Collections Representative

Getting Information
Interacting With Computers
Communicating with Supervisors, Peers, or Subordinates
Documenting/Recording Information
Communicating with Persons Outside Organization

Deal with People
Unpleasant/Angry People
Mostly Sitting
Repetitive
$28,080
Average Salary

What Does A Collections Representative Do At Heartland Payment Systems, Inc.

* Receives and/or places telephone calls which are predominantly routine but may require deviation from standard screens, scripts, and procedures.
* Uses computerized system for tracking, information gathering, and/or trouble shooting.
* May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales.
* Requires basic knowledge of company, products, and/or services.
* May assess needs and suggest/promote alternative products or services.
* Usually requires ability to navigate a computerized data entry system or other relevant applications.
* FUNCTIONAL RESPONSIBILITIES: Contacts customers to determine reason for payment delinquency and obtain payment commitment by placing outbound calls

What Does A Collections Representative Do At Unitedhealth Group

* Interpret explanation of benefits received to implement changes to future invoices to facilitate prompt payment and reduce possible denials.
* Work assigned AR (open invoices) using computers and a variety of automated systems to guarantee timely collections.
* Record in patients' charts actions taken, documentation sent and other pertinent notes to the reconsideration process to decrease AR and increase cash collections.
* Analyze explanation of benefits received, denial trends and confer with customers to determine reasons for denials to facilitate effective collections.
* Record collections progress of assigned invoices on spreadsheets and within billing system as assigned by manager.
* Verify accuracy of billing charges and reject any unprocessable invoices using knowledge of medical fee schedules, State specific requirements, payer instructions and compliance requirements.
* Answer client account inquiries for billing and collections related questions.
* Obtain additional documentation to attach to invoices to facilitate payment and reduce rejections.
* Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
* Record invoices to be credited on the specified spreadsheet for manager approval.
* Follow up on reconsiderations as necessary after no response after 30 days to ensure timely collections.
* Communicate with other departments to obtain additional information or for clarification of billing and collections and prepare billing invoices for submission (as needed).
* As needed you will have other special projects or tasks as delegated by the Revenue Services Manager, Director of Revenue Services

What Does A Collections Representative Do At Us Auto Sales

* Maximize productive time, manage assigned work queues and ensure multiple calls are made when appropriate.
* Professionally handle all calls by listening patiently, understanding customers financial circumstance and providing accurate resolutions.
* Ensure each interaction is managed effectively by adhering 100% to compliance standards.
* Properly notate accounts according to established policies & procedures.
* Demonstrate effective questioning/listening skills when speaking with customers and third parties Use probing questions and leverage information obtained to ensure productive collection/skip tracing efforts.
* Execute according to daily, weekly and monthly goals related to past due accounts.
* Focus on minimizing company losses (repossessions and charge-offs).
* Assist customer with information and any account changes needed as appropriate Adhere to the attendance and break policy.
* Performs other related duties as assigned

What Does A Collections Representative Do At Tenet Healthcare

* Include the following.
* Others may be assigned._
* Answer inbound customer service calls and make some outbound follow up calls in a professional, service oriented manner.
* Answer the calls timely without drops/abandons.
* Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution.
* Facilitate resolution by referring the matter to the issue/content expert.
* Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter.
* Assist with inbound faxes to identify issues and take action on account to facilitate faxed request.
* KNOWLEDGE

What Does A Collections Representative Do At Global Industrial

* Interacts with client's Accounts Payable Department regarding status of payments in a fast goal oriented collections department.
* Indentifies areas of concern and provides effective problem resolution and suggestions regarding customers' account status.
* Providing customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments.
* Responsible for monitoring and maintaining assigned accounts
* High volume customer calls, account adjustments, small balance write off.
* Accountable for reducing delinquency for assigned accounts.
* Tracks progress of accounts and updates via company data base for weekly aging report.
* Perform other assigned tasks and duties necessary to support the Accounts Receivable Department

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How To Become A Collections Representative

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Collections Representative jobs

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Collections Representative Career Paths

Collections Representative

Billing Specialist Specialist

Account Manager

5 Yearsyrs

Office Manager Accounts Payable Clerk

Account Payables Analyst

6 Yearsyrs

Billing Specialist Office Administrator Accounts Payable Clerk

Accounts Payable Supervisor

6 Yearsyrs

Collections Specialist Accounts Receivable Specialist

Accounts Receivable Manager

6 Yearsyrs

Loss Mitigation Specialist Loan Processor Office Manager

Administrative Manager

6 Yearsyrs

Collections Specialist Billing Specialist

Billing Manager

7 Yearsyrs

Account Manager Sales Manager Office Manager

Business Office Manager

8 Yearsyrs

Accounts Receivable Specialist Credit And Collections Analyst Collections Specialist

Collection Supervisor

5 Yearsyrs

Service Representative Billing Specialist Collector

Collections Manager

5 Yearsyrs

Credit Analyst Credit Manager

Credit And Collection Manager

7 Yearsyrs

Credit Analyst Senior Credit Analyst

Credit Manager

5 Yearsyrs

Home Health Aid Customer Care Representative Customer Account Representative

Customer Account Manager

5 Yearsyrs

Service Representative Customer Care Representative

Customer Care Supervisor

5 Yearsyrs

Dispatcher Service Advisor Assistant Service Manager

Customer Relations Manager

5 Yearsyrs

Office Manager Account Manager Sales Consultant

Internet Sales Manager

6 Yearsyrs

Account Manager Account Executive Sales Manager

Office Manager

5 Yearsyrs

Account Representative Accounts Receivable Specialist

Senior Accounts Receivable Specialist

7 Yearsyrs

Specialist Sales Specialist Senior Sales Representative

Senior Representative

5 Yearsyrs

Accounts Receivable Specialist Account Manager Technical Support Specialist

Support Supervisor

5 Yearsyrs

Average Length of Employment

Senior Collection Specialist 4.2 years
Collections Manager 3.7 years
Collections Officer 3.1 years
Collections Coordinator 3.1 years
Collections, Customer Service 2.9 years
Collections/Account Manager 2.6 years
Customs Collector 2.6 years
Customer Account Representative 2.5 years
Customer Relations Representative 2.5 years
Account Resolution Specialist 2.4 years
Collections Specialist 2.4 years
Consumer Sales Representative 2.3 years
Customer Service Representative 2.3 years
Customer Representative 2.2 years
Customer Support Representative 2.2 years
Collections Associate 2.2 years
Collector 2.1 years
Customer Sales Representative 2.1 years
Customer Solution Representative 2.1 years
Collections Representative 2.0 years
Debt Recovery Specialist 2.0 years
Telephone Service Representative 1.9 years
Student Loan Collector 1.9 years
Telephone Representative 1.8 years
Customer Care Representative 1.8 years
Collection Agent 1.6 years
Costumer Service Representative 1.6 years

Top Careers Before Collections Representative

Top Careers After Collections Representative

Collections Representative Demographics

Gender

Female
69.2%
Male
28.6%
Unknown
2.2%

Ethnicity

White
79.7%
Hispanic or Latino
12.5%
Asian
6.0%
Unknown
1.4%
Black or African American
0.5%

Languages Spoken

Spanish
79.8%
French
6.0%
German
2.4%
Portuguese
1.7%
Hmong
1.2%
Italian
1.2%
Mandarin
1.0%
Dakota
1.0%
Arabic
1.0%
Vietnamese
0.7%
Korean
0.7%
Tagalog
0.7%
Chinese
0.5%
Japanese
0.5%
Polish
0.5%
Romanian
0.2%
Samoan
0.2%
Hindi
0.2%
Russian
0.2%
Filipino
0.2%

Collections Representative

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Collections Representative Education

Schools

University of Phoenix
26.7%
Ashford University
7.4%
Strayer University
6.7%
Kaplan University
5.6%
Columbus State Community College
4.8%
Liberty University
4.6%
Erie Community College
4.0%
Florida State College at Jacksonville
3.7%
Southern New Hampshire University
3.5%
Mesa Community College - Boswell
3.3%
American InterContinental University
3.3%
Grand Canyon University
3.2%
East Tennessee State University
3.2%
Salt Lake Community College
3.1%
University of North Carolina at Greensboro
2.9%
Bryant and Stratton College
2.9%
Trident Technical College
2.8%
Central Piedmont Community College
2.8%
Troy University
2.7%
Capella University
2.7%

Majors

Degrees

Other
38.9%
Bachelors
27.1%
Associate
18.2%
Certificate
6.3%
Masters
5.7%
Diploma
2.8%
License
0.7%
Doctorate
0.3%

Collections Representative

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Top Skills for A Collections Representative

Top Collections Representative Skills

Customer Service Skills
Payment Arrangements
Debt Repayment

You can check out examples of real life uses of top skills on resumes here:

Practiced good customer service skills and followed proper collection regulations and company guidelines.
Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay.
Addressed customer questions about problems with their account, and advised customers of necessary actions and strategies for debt repayment.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Reviewed and analyzed financial situations assessing the correct payment arrangement plan or assistance program.