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Become A Collections Representative

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Working As A Collections Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $28,080

    Average Salary

What Does A Collections Representative Do At Heartland Payment Systems, Inc.

* Receives and/or places telephone calls which are predominantly routine but may require deviation from standard screens, scripts, and procedures.
* Uses computerized system for tracking, information gathering, and/or trouble shooting.
* May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales.
* Requires basic knowledge of company, products, and/or services.
* May assess needs and suggest/promote alternative products or services.
* Usually requires ability to navigate a computerized data entry system or other relevant applications.
* FUNCTIONAL RESPONSIBILITIES: Contacts customers to determine reason for payment delinquency and obtain payment commitment by placing outbound calls

What Does A Collections Representative Do At Unitedhealth Group

* Interpret explanation of benefits received to implement changes to future invoices to facilitate prompt payment and reduce possible denials.
* Work assigned AR (open invoices) using computers and a variety of automated systems to guarantee timely collections.
* Record in patients' charts actions taken, documentation sent and other pertinent notes to the reconsideration process to decrease AR and increase cash collections.
* Analyze explanation of benefits received, denial trends and confer with customers to determine reasons for denials to facilitate effective collections.
* Record collections progress of assigned invoices on spreadsheets and within billing system as assigned by manager.
* Verify accuracy of billing charges and reject any unprocessable invoices using knowledge of medical fee schedules, State specific requirements, payer instructions and compliance requirements.
* Answer client account inquiries for billing and collections related questions.
* Obtain additional documentation to attach to invoices to facilitate payment and reduce rejections.
* Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
* Record invoices to be credited on the specified spreadsheet for manager approval.
* Follow up on reconsiderations as necessary after no response after 30 days to ensure timely collections.
* Communicate with other departments to obtain additional information or for clarification of billing and collections and prepare billing invoices for submission (as needed).
* As needed you will have other special projects or tasks as delegated by the Revenue Services Manager, Director of Revenue Services

What Does A Collections Representative Do At Us Auto Sales

* Maximize productive time, manage assigned work queues and ensure multiple calls are made when appropriate.
* Professionally handle all calls by listening patiently, understanding customers financial circumstance and providing accurate resolutions.
* Ensure each interaction is managed effectively by adhering 100% to compliance standards.
* Properly notate accounts according to established policies & procedures.
* Demonstrate effective questioning/listening skills when speaking with customers and third parties Use probing questions and leverage information obtained to ensure productive collection/skip tracing efforts.
* Execute according to daily, weekly and monthly goals related to past due accounts.
* Focus on minimizing company losses (repossessions and charge-offs).
* Assist customer with information and any account changes needed as appropriate Adhere to the attendance and break policy.
* Performs other related duties as assigned

What Does A Collections Representative Do At Tenet Healthcare

* Include the following.
* Others may be assigned._
* Answer inbound customer service calls and make some outbound follow up calls in a professional, service oriented manner.
* Answer the calls timely without drops/abandons.
* Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution.
* Facilitate resolution by referring the matter to the issue/content expert.
* Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter.
* Assist with inbound faxes to identify issues and take action on account to facilitate faxed request.

What Does A Collections Representative Do At Global Industrial

* Interacts with client's Accounts Payable Department regarding status of payments in a fast goal oriented collections department.
* Indentifies areas of concern and provides effective problem resolution and suggestions regarding customers' account status.
* Providing customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments.
* Responsible for monitoring and maintaining assigned accounts
* High volume customer calls, account adjustments, small balance write off.
* Accountable for reducing delinquency for assigned accounts.
* Tracks progress of accounts and updates via company data base for weekly aging report.
* Perform other assigned tasks and duties necessary to support the Accounts Receivable Department

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How To Become A Collections Representative

Collectors usually must have a high school diploma. A few months of on-the-job training is common.


Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.


Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Collections Representative jobs

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Collections Representative Career Paths

Collections Representative
Billing Specialist Specialist
Account Manager
5 Yearsyrs
Office Manager Accounts Payable Clerk
Account Payables Analyst
6 Yearsyrs
Billing Specialist Office Administrator Accounts Payable Clerk
Accounts Payable Supervisor
6 Yearsyrs
Collections Specialist Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Loss Mitigation Specialist Loan Processor Office Manager
Administrative Manager
6 Yearsyrs
Collections Specialist Billing Specialist
Billing Manager
7 Yearsyrs
Account Manager Sales Manager Office Manager
Business Office Manager
8 Yearsyrs
Accounts Receivable Specialist Credit And Collections Analyst Collections Specialist
Collection Supervisor
5 Yearsyrs
Service Representative Billing Specialist Collector
Collections Manager
5 Yearsyrs
Credit Analyst Credit Manager
Credit And Collection Manager
7 Yearsyrs
Credit Analyst Senior Credit Analyst
Credit Manager
5 Yearsyrs
Home Health Aid Customer Care Representative Customer Account Representative
Customer Account Manager
5 Yearsyrs
Service Representative Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Dispatcher Service Advisor Assistant Service Manager
Customer Relations Manager
5 Yearsyrs
Office Manager Account Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Account Manager Account Executive Sales Manager
Office Manager
5 Yearsyrs
Account Representative Accounts Receivable Specialist
Senior Accounts Receivable Specialist
7 Yearsyrs
Specialist Sales Specialist Senior Sales Representative
Senior Representative
5 Yearsyrs
Accounts Receivable Specialist Account Manager Technical Support Specialist
Support Supervisor
5 Yearsyrs
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Collections Representative Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • German

  • Portuguese

  • Hmong

  • Italian

  • Mandarin

  • Dakota

  • Arabic

  • Vietnamese

  • Korean

  • Tagalog

  • Chinese

  • Japanese

  • Polish

  • Romanian

  • Samoan

  • Hindi

  • Russian

  • Filipino

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Collections Representative

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Collections Representative Education

Collections Representative

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Top Skills for A Collections Representative


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Top Collections Representative Skills

  1. Customer Service Skills
  2. Payment Arrangements
  3. Debt Repayment
You can check out examples of real life uses of top skills on resumes here:
  • Practiced good customer service skills and followed proper collection regulations and company guidelines.
  • Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay.
  • Addressed customer questions about problems with their account, and advised customers of necessary actions and strategies for debt repayment.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Reviewed and analyzed financial situations assessing the correct payment arrangement plan or assistance program.

Top Collections Representative Employers

Collections Representative Videos

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