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Working as a Collections Representative

There is more than meets the eye when it comes to being a collections representative. For example, did you know that they make an average of $15.91 an hour? That's $33,082 a year!

Between 2018 and 2028, the career is expected to grow -8% and produce -19,400 job opportunities across the U.S.

What Does a Collections Representative Do

There are certain skills that many collections representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed empathy, physical stamina and good judgment.

When it comes to the most important skills required to be a collections representative, we found that a lot of resumes listed 12.5% of collections representatives included payment arrangements, while 10.1% of resumes included customer service, and 8.1% of resumes included delinquent accounts. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the collections representative job title. But what industry to start with? Most collections representatives actually find jobs in the professional and finance industries.

How To Become a Collections Representative

If you're interested in becoming a collections representative, one of the first things to consider is how much education you need. We've determined that 21.8% of collections representatives have a bachelor's degree. In terms of higher education levels, we found that 2.7% of collections representatives have master's degrees. Even though some collections representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a collections representative. When we researched the most common majors for a collections representative, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on collections representative resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a collections representative. In fact, many collections representative jobs require experience in a role such as customer service representative. Meanwhile, many collections representatives also have previous career experience in roles such as cashier or sales associate.

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Average Salary$33,082
Job Growth Rate-8%

Collections Representative Jobs

Collections Representative Career Paths

Top Careers Before Collections Representative

Cashier
14.6%

Top Careers After Collections Representative

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Collections Representative

Collections Representatives in America make an average salary of $33,082 per year or $16 per hour. The top 10 percent makes over $42,000 per year, while the bottom 10 percent under $25,000 per year.
Average Salary
$33,082

Best Paying Cities

Average Salary
Salary Range34k - 46k$40k$40,292
Salary Range31k - 47k$39k$38,873
Salary Range33k - 44k$39k$38,515
Salary Range32k - 40k$36k$36,202
Salary Range31k - 40k$36k$35,691
Salary Range28k - 43k$35k$35,114
$26k
$47k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Collections REP
Collections REP
Aerotek
Aerotek
10/28/2020
10/28/2020
$22,43510/28/2020
$22,435
Collections Representative
Collections Representative
Byrider
Byrider
10/28/2020
10/28/2020
$31,30510/28/2020
$31,305
Collections Representative Associate
Collections Representative Associate
Adecco Staffing
Adecco Staffing
10/28/2020
10/28/2020
$33,39210/28/2020
$33,392
Collections Representative
Collections Representative
Kelly Services
Kelly Services
10/27/2020
10/27/2020
$29,21810/27/2020
$29,218
Collections Representative AN Hour
Collections Representative AN Hour
Aerotek
Aerotek
10/27/2020
10/27/2020
$42,13710/27/2020
$42,137
See More Recent Salaries

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Collections Representative Demographics

Gender

female

67.0%

male

28.2%

unknown

4.8%

Ethnicity

White

63.4%

Hispanic or Latino

18.4%

Black or African American

11.7%

Foreign Languages Spoken

Spanish

84.1%

French

4.4%

German

2.1%
See More Demographics

Collections Representative Education

Degrees

High School Diploma

37.9%

Bachelors

21.8%

Associate

20.4%

Entry Level Jobs For Becoming A Collections Representative

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Collections Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 12.5% of collections representatives listed payment arrangements on their resume, but soft skills such as empathy and physical stamina are important as well.

Best States For a Collections Representative

Some places are better than others when it comes to starting a career as a collections representative. The best states for people in this position are California, West Virginia, Connecticut, and Delaware. Collections representatives make the most in California with an average salary of $39,400. Whereas in West Virginia and Connecticut, they would average $39,124 and $39,018, respectively. While collections representatives would only make an average of $38,878 in Delaware, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. West Virginia

Total Collections Representative Jobs:
313
Highest 10% Earn:
$52,000
Location Quotient:
1.85
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Kentucky

Total Collections Representative Jobs:
676
Highest 10% Earn:
$48,000
Location Quotient:
1.61
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Nevada

Total Collections Representative Jobs:
346
Highest 10% Earn:
$48,000
Location Quotient:
1.22
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Collections Representative Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a collections representative. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless collections representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Collections Representative Resume

At Zippia, we went through countless collections representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

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Top Collections Representative Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ collections representatives and discovered their number of collections representative opportunities and average salary. Through our research, we concluded that Citi was the best, especially with an average salary of $73,912. GC Services Limited Partnership follows up with an average salary of $34,878, and then comes Wells Fargo with an average of $42,050. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a collections representative. The employers include Citi, Capital One, and Shell Point Retirement Community

1. Citi
4.9
Avg. Salary: 
$73,912
Collections Representatives Hired: 
1,089+
2. GC Services Limited Partnership
3.6
Avg. Salary: 
$34,878
Collections Representatives Hired: 
887+
3. Wells Fargo
4.8
Avg. Salary: 
$42,050
Collections Representatives Hired: 
472+
4. AT&T
4.7
Avg. Salary: 
$61,738
Collections Representatives Hired: 
395+
5. HSBC North America Holdings
4.9
Avg. Salary: 
$77,514
Collections Representatives Hired: 
358+
6. Comcast
4.7
Avg. Salary: 
$49,284
Collections Representatives Hired: 
346+

Collections Representative Videos

Recently Added Collections Representative Jobs

Updated October 2, 2020