Collections representative job description

Snap-on Industrial is seeking a great candidate to join our team. This position will analyze portfolios, perform account/payment reconciliation and communicate with customers by phone and email regarding amounts due or past due in order to secure payment arrangements. Must have previous credit and collections work experience in a mid-sized to large corporation.
Responsibilities
• Analyze portfolios. Perform account/payment reconciliation.
• Communicate with customers by phone and e-mail regarding amounts due or past due and establish strong business relationships. Diffuse and resolve challenging customer service situations.
• Document daily collection activities.
• Identify, document and recommend delinquent accounts requiring external collection efforts and bad debt or financial exposure.
• Review, prepare, analyze and document accounts receivable aging reports and other ad hoc reports.
• Meet collection targets as defined by finance department.
• Follow the procedures and protocol established by the company.
Qualifications
• Minimum 1- 3 years of related credit and collection experience in a mid-sized to large corporation
• High School diploma or equivalent, Associates degree in Accounting is a plus
• Proficient with Microsoft Suite software including strong Excel skills
• Customer service oriented with strong interpersonal skills. A strong team player and emphasis on customer service
• Ability to work in a fast-paced environment, quickly transitioning from one account to the next.
• Must have the ability to remain calm under pressure in order to promote good customer relations both within and outside the company
• Excellent written and verbal communication
• Great attention to detail and analysis skills
• Willingness to flex as the position evolves and/or needs of the department change
• Ability to work overtime, as assigned
• Ideal candidate will have the flexibility to work out of our Kenosha, WI location or Crystal Lake, IL facility as business needs dictate
Snap-on offers a competitive compensation package and a complete benefits package which includes which includes medical, dental, vision, life insurance, an employee assistance program (EAP), a 401k Savings plan, a pension plan, a legal services plan, an employee stock purchase plan, a discount on Snap-on products and more.
Snap-on offers a drug free work environment and welcomes all qualified candidates to apply.
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.

Come and join our exciting and growing team at HomePro! Tons of benefits, opportunities for growth and excellent leadership! Check us out!

The HomePro story is a story of growth and innovation, including security, home entertainment and home automation. We are a Texas-based company that was started more than two decades ago. HomePro’s business model calls for all home integration services to be provided by one company. We pride ourselves on service and getting the job done. We are currently seeking motivated and dynamic
Residential Collections Representative.
If you want to join a friendly and customer-focused team, apply today!

The Residential Collections Representative is responsible for providing best in class service to HomePro customers. Our customer representatives are positive, possess an attention to detail and effectively communicates solutions to our customers. They play a critical role in delivering timely, accurate, and professional customer service to our customers by addressing inquiries and resolving complaints, while providing a high level of customer support on HomePro products and services. The Residential Collections Representative is empowered to remediate delinquent customers by phone, email or text to collect payments and settle accounts.


Essential Functions



Interacts with past-due customers to process payments and bring accounts current. Addresses the customers’ issues by probing, empathizing, building rapport and negotiating customer payment arrangements to maximize profit and resolution. Manages difficult customer situations, responding with urgency and in a timely manner with the ability to deescalate the situation. Educate responsible parties on the reason for collection and speak to customers to resolve delinquent accounts. Ensures that appropriate actions are taken to resolve customers’ problems and concerns with contracts and payments including potential misapplied credits and payments. Maintains customer accounts and records of customer interactions with details of payments, inquiries, complaints, or comments in various software platforms. Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff. Perform all procedures as required to resolve customer problems and/or concerns. Perform other duties as assigned.


Required Skills & Abilities



Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Ability to perform quick calculations and interpret contracts, terms and conditions and payments. Proficient computer skills with the ability to learn new software. Knowledge of, or ability to learn HomePro products and solutions. Ability to remain calm in a high-paced customer service call center environment.



Education & Experience Required



1-2 years minimum of collections, retention or sales experience required High School Diploma or G.E.D. required Some college preferred Regular and reliable attendance record

Benefits :



Medical, Dental, Vision and Life Insurance 401k with company match Employee Assistance Program Paid Time off + 9 company paid Holidays Free gym access onsite Employee Discounts on Security System Career development and Advancement opportunities

Immediate openings for Collections Agents & Bilingual Collections Agents - $1000 HIRING BONUS!

CLASS STARTS OCTOBER 24TH, 2022 - Competitive pay starting at $16.50/hr. for evening shift (Grow your take home pay easily with monthly incentive opportunities!)

Full and part time positions now available! Our environment is fast-paced and energetic. Our culture fosters recognition, encourages professional growth, and rewards you with the perks that matter! We value work/life balance, that’s why our employees enjoy 3 weeks of paid vacation, 11 paid holidays, paid sick leave & paid floating holidays.

We are looking for driven, creative problem solvers who care about people:

• Naturally helpful, patient, and caring in their approach
• Strong communication and relationship building skills
• Attentive and detail-oriented in finding the best solution for our customers

At CAPITAL Services, we offer:

• Monthly incentives (NO CAP ON MONTHLY INCENTIVES!)
• An understanding of flexible schedules that allow you to go home early if call volume is low on a given day
• Hands-on training with experienced team members and continuous learning opportunities
• Opportunities for pay increases as you grow in your role
• Very competitive benefits package including health insurance, dental, vision, 401K, tuition reimbursement, and vacation time
• A family-owned company that invests in YOU!

Differential Pay for ALL shift hours:

• Evening Shift: +10% (included in starting wage of $16.50/hr. for evening shift)
• Split Shift: +15%
• Bilingual Skills: Additional 15%

Schedule Options:

• Full time shifts between the hours of 12:30am to 9:00pm, Mon - Fri
• Part time shifts between the hours of 5:00pm to 9:00pm, Mon - Fri
• Rotating weekends – work every 3rd weekend

Video: What it's like to be a Collections Representative at CAPITAL Services

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