Job outlook for collections representatives in the United States

Collections representative job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:

The projected collections representative job growth rate is -8% from 2018-2028.
About -17,500 new jobs for collections representatives are projected over the next decade.
Collections representative salaries have increased 8% for collections representatives in the last 5 years.
There are over 94,253 collections representatives currently employed in the United States.
There are 85,275 active collections representative job openings in the US.
The average collections representative salary is $34,015.

Are collections representative jobs in demand?

No, collections representative jobs are not in demand. Collections representative demand is projected to decline -8% from 2018 to 2028.

Collections representative job and salary trends over time

Compare the number of collections representative jobs and the average collections representative salary over time.

Collections representative jobs over time

Collections representative job growth rate over time

Year	# of jobs	% of population
2021	94,253	0.03%
2020	97,961	0.03%
2019	103,712	0.03%
2018	110,045	0.03%
2017	118,632	0.04%

Average collections representative salary over time

Collections representative salary by year

Year	Avg. salary	Hourly rate	% Change
2025	$34,015	$16.35	+3.0%
2024	$33,033	$15.88	+2.7%
2023	$32,158	$15.46	+2.0%
2022	$31,542	$15.16	--0.1%
2021	$31,560	$15.17	+2.6%

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Collections representative jobs by state

The map below shows you the number of collections representative job openings in each state. The darker areas on the map show where collections representatives earn the highest salaries across all 50 states.

Average salary: Job openings:

Most common states for collections representatives

Rank	State	Population	# of jobs	Employment/ 1000ppl
1	Maine	1,335,907	279	21%
2	New Hampshire	1,342,795	256	19%
3	Vermont	623,657	121	19%
4	Utah	3,101,833	549	18%
5	North Dakota	755,393	135	18%
6	Massachusetts	6,859,819	1,151	17%
7	Arizona	7,016,270	1,127	16%
8	Rhode Island	1,059,639	169	16%
9	Delaware	961,939	158	16%
10	Pennsylvania	12,805,537	1,871	15%
11	Virginia	8,470,020	1,297	15%
12	Minnesota	5,576,606	861	15%
13	Nebraska	1,920,076	285	15%
14	South Dakota	869,666	133	15%
15	Iowa	3,145,711	438	14%
16	Arkansas	3,004,279	417	14%
17	Kansas	2,913,123	410	14%
18	Oregon	4,142,776	520	13%
19	New Mexico	2,088,070	265	13%
20	District of Columbia	693,972	92	13%

Most common cities for collections representatives

Rank	City	# of jobs	Employment/ 1000ppl	Avg. salary
1	Frankfort	2	7%	$27,829
2	Eden Prairie	4	6%	$32,835
3	Annapolis	2	5%	$30,459
4	Dover	2	5%	$24,772
5	Boca Raton	3	3%	$30,873
6	Lansing	3	3%	$32,949
7	Tampa	3	1%	$31,104
8	Baton Rouge	2	1%	$29,665
9	Fort Lauderdale	2	1%	$30,919
10	Chicago	3	0%	$31,022
11	Indianapolis	3	0%	$28,678
12	Los Angeles	3	0%	$43,125
13	Phoenix	3	0%	$35,329
14	Atlanta	2	0%	$31,841
15	Boston	2	0%	$33,331
16	Denver	2	0%	$37,805

Collections Representative job outlook: Expert opinions

We spoke to collections representative professors and experts from several universities and companies to get their opinions on where the collections representative job market for recent graduates is heading and how young graduates entering the collections representative industry can be adequately prepared. Here are their thoughts.

Our panel of collections representative experts

Rachel Domnick

Oklahoma State University

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Rachel Domnick

Instructor of Professional Practice, MS Program Coordinator

Oklahoma State University

School of Accounting

Website

What hard/technical skills are most important for Collections Representatives?

Rachel Domnick: In designing this effort, our master's faculty selected five key competencies from the Korn Ferry Leadership Architect framework to augment the technical skills that are the focus of our program. Those competencies include ensuring accountability, managing ambiguity, collaborating, communicating effectively, and self-awareness. As part of the first course in our master's program, students are introduced to these competencies and guided to understand how they tie into the accounting profession. Students are provided with resources to understand the competencies, and instructors explicitly label activities and assignments with the competencies to which it ties.

Further, at multiple points during their master's experience, each student receives an individualized report containing feedback from master's faculty and their fellow master's students. Students also have the opportunity to understand better the feedback they've received through tailored sessions with a career center staff person trained in the Korn Ferry framework.

Collections representative jobs

Updated October 26, 2021

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