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Collections representative jobs in Johns Creek, GA
- 885 jobsAll
Collections Representative
Collections Specialist
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Customer Service Representative
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Collection Analyst
SWIFT Payments SME
Synechron
Collections representative job in Atlanta, GA
We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets. Our Challenge SWIFT technologist is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the role include ensuring that SWIFT provided software is installed, configured, and supported to meet functional, non-functional, and compliance requirements. Requires knowledge for different services provided by the SWIFT network. Additional Information* The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Atlanta, GA is Salary: $100K - 115K per annum & benefits (see below). The Role Responsibilities Business Products & Strategy Financials & Resource Management - financial data and the impact that their role has within a team. Planning, Execution & Process - Facilitates team planning ceremonies against backlog/prioritized work. Manages risk/dependencies/impediments for one team. Ability to answer teams Agile/waterfall framework questions. Test Engineering - testing practices but has not been involved in hands on testing. DevOps & Release Automation - Basic knowledge of automation and continuous delivery practices. Ability to participate in their role and utilize necessary tools with minimal guidance. Application & Data Architecture - Possesses an understanding of architecture. Participates in or supports delivery of architecture designs and implementations. Data Management - Has knowledge of data management practices and technologies but has not been hands on with the development of a data system. Experience Design - Has a basic understanding of experience design principles and familiar with the brand and accessibility guidelines. Promotes Collaboration - Collaborates with own team and across teams. Asks questions to obtain views from others. Influence Decisions - Presents their own point of view with a clear rationale, facts and figures. Clearly displays how their proposed solution or course of action is superior to other options by using facts/evidence to support it. Achieves Sustainable Results - Tracks the effectiveness of solutions through KPI's. Incorporates technical and financial factors when comparing different approaches to solutions. Contribute to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause. Document and communicate required information for deployment, maintenance, support, and business functionality. The Requirement 5-10+ years in Technology industry 3-5 years hands-on experience in installing patches, maintaining, troubleshoot and testing SWIFT products: SWIFT Alliance Gateway, SWIFT Alliance Access, SWIFT Web Platform, SWIFT Net Link Able to demonstrate a knowledge of all SWIFT messaging formats. Demonstrated experience in SWIFT protocols. Strong communication skills - written, verbal, visual presentations, and effective listening skills. Ability and desire to think creatively to deliver business results both independently and as part of a team. Agile Delivery - 1+ years of experience with Agile project delivery. Risk/Regulatory/Compliance - 3+ year experience managing completion of application related documentation to meet risk, regulatory and compliance requirements. Infrastructure - Experience with infrastructure upgrade/replacement projects a plus Industry Formats - Knowledge of ISO20022 Payment Format a plus Emerging Payments - Knowledge of US RTP, SEPA Instant, Fed Now or relevant Realtime payment processing formats a plus Preferred Skills: Experience in Alliance Messaging Hub a plus Good understanding of the SDLC lifecycle Experience with SWIFT Hardware Security Modules We offer: A multinational organization with 58 offices in 21 countries and the possibility to work abroad 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days) A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability Flexible hybrid policy RRSP with employer's contribution up to 4% A higher education certification policy On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms A truly diverse, fun-loving and global work culture S YNECHRON'S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.$100k-115k yearly 15h agoCustomer Service Representative
CRG
Collections representative job in Marietta, GA
Duration: 26 Weeks, contract to hire Shift Details: Monday - Friday: 8:00 a.m.-5:00 p.m. *Saturday Flexibility if needed. Pay Rate: $17.50/hr JOB DESCRIPTION As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delight our customers at every step of the experience. In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter what your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us. RESPONSIBILITIES • Assist customers and business partners via telephone and email • Handle customer complaints in a calm, professional manner • Diagnose, assess, and resolve problems or issues • Monitor progress of delivery routes • Scan haul-away pods and verify stamps • Process changes or cancellations to delivery orders QUALIFICATIONS At a minimum, you'll need: • Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. It'd be great if you also have: • High school diploma or equivalent • 1-year related experience preferably within a call center environment • Strong customer service skills and the ability to satisfactorily resolve issues • Solid ability to multitask with exceptional organizational skills • Ability to thrive under pressure while delivering solutions that exceed customer expectations JN003$17.5 hourly 2d agoCustomer Service Representative
Istaff
Collections representative job in Marietta, GA
We are seeking experienced Customer Service Representatives to join our team in a hybrid capacity based in Atlanta. This role is ideal for professionals with strong call center backgrounds who excel in high-volume environments and consistently deliver a polished, customer-focused experience. Responsibilities • Handle 80-100 inbound calls per day in a high-volume call center environment • Deliver professional, articulate, and effective customer service • Resolve customer inquiries accurately and efficiently while maintaining a positive experience • Collaborate with peers and leadership to improve processes and overall service delivery Requirements • 3+ years of call center experience in a fast-paced, high-volume environment • Proven customer service skills with excellent communication and professionalism • Ability to manage high call volumes while maintaining quality interactions Nice to Have • Bachelor's degree strongly preferred (candidates with less experience may be considered with a degree) • Insurance industry experience is a plus, but not required$26k-33k yearly est. 3d agoHead of Payments
Paymentgenes Recruitment
Collections representative job in Atlanta, GA
Our client, a fast-growing SaaS provider in the healthcare industry, is seeking a Head of Payments to lead the long-term payments strategy and transformation. This role will shape the business's evolution from a payment gateway integration model toward becoming an ISO or PayFac, while driving adoption, monetization, and operational excellence across multiple product lines. Key Responsibilities Define and execute the payments strategy, including transition from gateway integration to ISO/PayFac model. Build and lead payments teams, covering risk, underwriting, operations, and vendor management. Own partnerships and negotiations with payment providers, ensuring scalability, compliance, and profitability. Collaborate cross-functionally with product, sales, and marketing to embed integrated payments into the go-to-market approach. Take full P&L ownership of the payments function, driving revenue, cost optimization, and long-term enterprise value. Ideal Candidate 7 - 10+ years' experience in the payments SaaS industry; healthcare experience is a plus. Proven expertise building or scaling ISO/PayFac infrastructure and managing risk/underwriting teams. Strong track record in SMB eCommerce and medium-to-high-risk merchant environments. Experience working cross-functionally with sales, product, and customer success on strategic initiatives. Commercially driven, analytical, and comfortable operating in a fast-paced, evolving environment.$27k-35k yearly est. 1d agoBilling Specialist
Insight Global
Collections representative job in Gainesville, GA
Insight Global is looking for a highly motivated, communicative individual to work for one of our large logistics companies. On a day-to-day basis, this person will: - Data entry and audit for customer freight bills - internal departmental communication to address order problems - Communicate with various internal company departments to address problems preventing others from billing to a customer - Secure necessary documentation from transportation providers for customer billing Required Skills & Experience - 1+ year experience in Trucking/Logistics industry - 1+ year experience in audit, AP/AR, or load planning - Self-starter mentality$28k-36k yearly est. 3d agoCollections and Deductions Analyst
Brickred Systems
Collections representative job in Atlanta, GA
We are seeking an Collections and Deductions Analyst. This role is responsible for researching and reconciling customer disputes, payments, credits, invoices, and contracts to reflect the proper status and balance of the customer's account receivable and ensure payment recovery on invalid short payments/claims. Disputes are researched utilizing SAP, Customer and third-party websites and external and internal departments. Position handles significant high volumes which requires fast decision making and a self-starter requiring minimal supervision. Analyze historical customer payments and disputes to derive issues, trends and root cause analysis using multiple systems and customer supplied information. PRIMARY DUTIES AND RESPONSIBILITIES: Monitor and track the daily analysis of customer disputed invoices/short-payments on a very high volume-based activity. Perform analysis of customer accounts based on the customer's purchases, payment history, credit worthiness, credit limit exposure and our business strategy. Track and evaluate past due A/R accounts to reduce the risk of credit exposure Evaluate credit worthiness of accounts and determine proper account order hold or releases Ability to research cash application matters on customer account Evaluate aged items for bad debt write off and refund analysis Perform offsetting adjustments to ensure customer account balances are properly stated Contact customers to secure payment on overdue balances, issues resolution on open items Provide guidance and support to Sales and Operations Managers, Logistics, Common carrier disputes, outside Distribution operations about the release of orders to accounts that have aged accounts receivable. Maintain a strong cross functional communication with Sales, Logistics, and Management regarding identified account risks, potential credit problems, disputes and customer comments. Identify and escalate as necessary. Provide monthly and ad-hoc reports and updates to key stakeholders Systems: Maintain and manage all data related to customer discounts, allowances and other deductions in SAP Track work on deductions issues unless the issue is resolved Research Cash Applications done on customers from Bank Statements Compliance: Following SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputes. Ensures GAAP, SOX and Watts policies and procedures are adhered to and the ongoing operation, maintenance and controls of the AR system; Ensure proper SOX documentation on customer accounts, credit memo issuance and approvals Support audits of deductions, payments and write-offs Identify and assist in the preparation of accounts for placement with collection agencies or 3rd Party activity. Financial Responsibilities: Financial recovery of invalid disputed customer account receivables balances Negotiate and structure payment plans Ensure customer accounts are accurately stated in adherence to US GAAP Recommend write offs for uncollectable open invoices and disputed balances EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Requires broad training in fields such as business administration, accountancy, generally obtained through completion of a four-year Bachelor's degree program MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: Associate Degree in Accounting or Finance, but Bachelor's Degree preferred 5 years of A/R software experience for large corporations such as SAP, Oracle, etc 5 years minimum of A/R Dispute resolution experience in a large organization, working with vendor portals 5 years minimum of Cash Application research and analysis Must have Advanced Excel skills: writing advanced formulas, Pivot Tables, V-lookups, etc. 5 years of experience working with functional groups and different level of employees throughout the organization to achieve business results effectively and professionally 5 years following GAAP and SOX requirements in a publicly traded company Ability to work in a global team environment About BrickRed Systems: BrickRed Systems is a global leader in next-generation technology, consulting, and business process service companies. We enable clients to navigate their digital transformation. BrickRed Systems delivers a range of consulting services to our clients across multiple industries around the world. Our practices employ highly skilled and experienced individuals with a client-centric passion for innovation and delivery excellence. With ISO 27001 and ISO 9001 certification and over a decade of experience in managing the systems and workings of global enterprises, we harness the power of cognitive computing hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.$34k-45k yearly est. 4d agoGroup Billing Coordinator
Loews Atlanta Hotel
Collections representative job in Atlanta, GA
Job Description Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location - this property is a modern-age Southern charmer. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role - from Guest Services to Finance, Culinary to IT - offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more Many of our Leadership positions are bonus eligible What We're Looking For: A detail-oriented Group Billing Coordinator who supports the hotel's financial excellence by preparing, auditing, and finalizing group invoices with precision and professionalism. This role collaborates with Sales, Events, and Accounting teams to ensure seamless communication of billing details and resolution of client inquiries. The Coordinator delivers a polished billing experience that reflects the hotel's commitment to exceptional service and client satisfaction. Who You Are: You are a detail-driven hospitality professional who takes pride in delivering accurate billing and exceptional service. Your ability to stay organized, communicate clearly, and collaborate across departments ensures a seamless experience for group clients. You thrive in a fast-paced environment and enjoy being a trusted resource for both colleagues and guests. What You Will Do: Billing Coordination: Prepare, audit, and finalize group and catering invoices, ensuring timely and accurate delivery to clients and third-party planners. System Management: Utilize hotel sales, financial, and property management systems to reconcile master accounts and apply contractual concessions. Charge Resolution: Research and resolve missing or discrepant charges, collaborating with hotel teams to maintain billing accuracy and client satisfaction. Compliance & Standards: Uphold PCI compliance, guest confidentiality, and accounting best practices through daily audits and transaction reviews. Team Collaboration: Partner with Finance, Sales, Catering, and Conference Services teams to ensure billing aligns with client expectations and event execution. Other duties as assigned Your Qualifications Include: Minimum 6 months of billing and accounting experience. HS Diploma or GED equivalent preferred. 1-2 years customer-facing work experience in hospitality or finance environment Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.$46k-54k yearly est. 16d agoCollections Specialist
Dekalb County
Collections representative job in Decatur, GA
will be in our Finance department - APPLY TODAY! Salary Range: $17.68 - $26.92/hour depending on experience FLSA: Nonexempt Essential Functions: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Processes payments for utilities and other fees and services; receives monies from customers by check, cash, and credit card; documents payments received; enters payment information into computer system; balances cash drawer daily; prepares and submits bank deposits; and maintains related documentation and reports. Updates and credits customer account records; records and codes payments in billing system; enters relevant information to assist with skip-tracing or recording customer risk profiles; and coordinates with other employees to ensure accounts are managed within credit conditions, to examine customer queries, and reconcile and report on accounts as needed. Monitors past due accounts; reviews delinquent customer listing; contacts customers to investigate late or non-payment of accounts; facilitates corrective action; schedules cut-offs; researches and corrects errors in accounts; collects on past due accounts; and prepares related reports. Performs customer service functions; provides information and assistance regarding County utility services, procedures, forms, fees, or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution; conducts research; and recommends solutions. Reviews accounts receivable and credit control systems and processes, and implements improvements to increase the efficiency and effectiveness of the function. Minimum Qualifications: High school diploma or GED required; two years of experience in accounts receivable or closely related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Supplemental Information: *To be considered for this position, you must pass a pre-hire assessment. You will be evaluated on Filing, Spelling, Math and Data Entry. Please read and follow all instructions before beginning each assessment module. The time limit for each assessment module will be displayed on the screen, and are listed below: Module Time Limit Passing Overall Score Data Entry 3 minutes 6000 Net Key Strokes per hour MS Excel 15 minutes 70% MS Word 15 minutes 70% Math 15 minutes 70% Proofreading 15 minutes 70% ___________________________________________________ TOTAL TIME: 63 minutes *Offer is contingent upon the successful completion of a background investigation and pre-employment physical and a drug/alcohol screen. Position posted until a viable pool of candidates has been established. This posting is to fill the current vacancies and to establish an eligibility list to fill any future vacancies that may occur in the next 6 months.$17.7-26.9 hourly Auto-Apply 3d agoCollections Specialist
Collabera
Collections representative job in Kennesaw, GA
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including. Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here) Collabera listed in GS 100 - recognized for excellence and maturity Collabera named among the Top 500 Diversity Owned Businesses Collabera listed in GS 100 & ranked among top 10 service providers Collabera was ranked: 32 in the Top 100 Large Businesses in the U.S 18 in Top 500 Diversity Owned Businesses in the U.S 3 in the Top 100 Diversity Owned Businesses in New Jersey 3 in the Top 100 Privately-held Businesses in New Jersey 66th on FinTech 100 35th among top private companies in New Jersey *********************************************** Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Collections Representatives The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections. Qualifications Required Skills: 1. Excellent communication skills 2. Customer Service focus 3. Ability to understand and discuss personal and financial difficulties 4. Ability to recommend and negotiate payment arrangements 5. Demonstrated ability to work in a fast paced environment 6. Strong computer skills Desired Skills: 1. Previous collections experience 2. Previous customer service experience 3. Strong negotiation skills Additional Information Czaria Abaloyan ************$33k-49k yearly est. 11h agoGroup Billing Coordinator
Loewshotels
Collections representative job in Atlanta, GA
Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location - this property is a modern-age Southern charmer. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role - from Guest Services to Finance, Culinary to IT - offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more Many of our Leadership positions are bonus eligible What We're Looking For: A detail-oriented Group Billing Coordinator who supports the hotel's financial excellence by preparing, auditing, and finalizing group invoices with precision and professionalism. This role collaborates with Sales, Events, and Accounting teams to ensure seamless communication of billing details and resolution of client inquiries. The Coordinator delivers a polished billing experience that reflects the hotel's commitment to exceptional service and client satisfaction. Who You Are: You are a detail-driven hospitality professional who takes pride in delivering accurate billing and exceptional service. Your ability to stay organized, communicate clearly, and collaborate across departments ensures a seamless experience for group clients. You thrive in a fast-paced environment and enjoy being a trusted resource for both colleagues and guests. What You Will Do: Billing Coordination: Prepare, audit, and finalize group and catering invoices, ensuring timely and accurate delivery to clients and third-party planners. System Management: Utilize hotel sales, financial, and property management systems to reconcile master accounts and apply contractual concessions. Charge Resolution: Research and resolve missing or discrepant charges, collaborating with hotel teams to maintain billing accuracy and client satisfaction. Compliance & Standards: Uphold PCI compliance, guest confidentiality, and accounting best practices through daily audits and transaction reviews. Team Collaboration: Partner with Finance, Sales, Catering, and Conference Services teams to ensure billing aligns with client expectations and event execution. Other duties as assigned Your Qualifications Include: Minimum 6 months of billing and accounting experience. HS Diploma or GED equivalent preferred. 1-2 years customer-facing work experience in hospitality or finance environment Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office$34k-47k yearly est. Auto-Apply 47d agoCollection Specialist
Toi Toi USA
Collections representative job in Alpharetta, GA
The Collections Specialist is responsible for ensuring that the company receives all necessary payments from debtors. Their duties include monitoring accounts receivable statements to identify debts owed to their company, contacting customers or business partners to notify them of overdue payments and documenting debts collected. Duties & Responsibilities · Corresponding with customers that have a past due balance either by phone, email, or mail. · Sending statements or invoices and figuring out different payment methods. · Working with customers to resolve their past due account and update any information that is relevant to billing. · Keeping either a log or notes of customers contacted and what was discussed. · Notifying our billing team of any errors and working in house to resolve those errors. · Working with General Managers and sales to figure out the best approach with certain customers. · Working to reduce our overall bad debt risk. Qualifications · Finance/Accounting experience preferred but not a must. · At least 3 + years' experience in customer service is required. · Must be able to work in a fast-paced work environment. · Must be able to operate general office equipment. · Effective problem-solving skills. · Ability to handle conflict and resolution. · Ability to learn a new system relativity quickly. · Organized and a great note taker. Physical Requirements & Working Conditions · Must be able to talk, listen, and speak clearly on telephone. · Job is primarily sedentary, minimal physical effort/lifting - up to 10 pounds. · Office environment. · No travel is required for this job. Job Type: Full-time Pay: $25.00 - $28.00 per hour Benefits: 401(k) Dental insurance Health insurance Vision insurance Experience: Microsoft Excel: 1 year (Preferred) Customer service: 1 year (Preferred) Work Location: In person$25-28 hourly 60d+ agoCollections Specialist
Softwave TRT
Collections representative job in Alpharetta, GA
About Us SoftWave TRT is a fast-growing medical device company revolutionizing regenerative medicine with FDA-cleared shockwave therapy devices used by top healthcare providers nationwide. We're expanding and looking for a skilled Collections Specialist to help manage our financial operations and support our mission to improve patient outcomes. This is an on-site role near Avalon in Alpharetta. What You'll Do: Manage accounts receivable and collections for clinics, distributors, and partners. Follow up on past-due invoices, reconcile accounts, and meet cash-flow and DSO goals. Communicate with customers and internal teams to resolve billing issues. Record payments, apply credits, and support month-end closing. Prepare AR reports and suggest process improvements. Receive and post payments to accounts. Log all activity in the system and spreadsheets What We're Looking For: 3+ years' experience in collections, AR, or credit management. Proficiency with QuickBooks, Excel, Sage, and CRM/ERP tools. Strong communication, organization, and attention to detail. Team player who thrives in a growth-stage environment. Background in healthcare or medtech preferred but not required. Why Join SoftWave: Competitive pay Health, dental, and vision insurance Hybrid work (Alpharetta HQ) Opportunity to grow in a mission-driven medtech company Paid Holidays & PTO Pay: From $55,000.00 per year Benefits: Dental insurance, Health insurance, Paid sick time, Paid time off, Paid training, Vision insurance Work Location: In person$55k yearly Auto-Apply 6d agoCollections Specialist
Employ Partners
Collections representative job in Kennesaw, GA
Office Professional Job Title:Collections Specialist Pay: $19 - $24/hour Job Type: Temp, maybe TTH Shift: 1 st | Mon-Fri 8am-5pm Are you looking for a job that offers great benefits and recognizes superb workers? Employ Partners, Inc. is hiring a Collections Specialist for our clients' ever-growing team in Kennesaw, GA. Benefits include: Medical, Dental, and Vision, 401K Job duties consist of: Monitor accounts payable statements to identify debts owed to the company Notify customers of overdue payments and encourage timely repayment Create and implement payment plans with debtors Investigate discrepancies and resolve outstanding customer accounts Document all customer communications and activities in a system Work with accounts receivable and sales teams to resolve issues Maintain minimum production and quality standards Identify problem accounts and escalate as appropriate Apply now and get started right away! Employ Partners, Inc. is a full-service staffing and recruiting firm. Our mission is to source, attract, engage, and retain quality employees for our valued clients in the local communities we serve. We are growing and always seeking great employees! #EmployHMG$19-24 hourly 59d agoCollections Specialist
PDi Communication Systems
Collections representative job in Alpharetta, GA
At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We're a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth. Role Overview The Collections Specialist plays a key role in managing and optimizing the company's accounts receivable process. This position is responsible for collecting outstanding payments, resolving billing discrepancies, and maintaining positive relationships with internal teams and external customers. The ideal candidate is detail-oriented, proactive, and skilled in balancing persistence with professionalism to ensure timely collections and accurate financial records.Key Responsibilities Initiate collection calls and follow-ups on all assigned past-due accounts. Review and analyze aging reports to prioritize collection efforts effectively. Collaborate closely with Customer Success Managers to address collections for key accounts. Research and resolve customer disputes in a timely manner. Investigate outstanding invoice balances and reconcile payment records. Escalate complex collection issues to sales, senior management, or service teams as appropriate to expedite resolution. Maintain accurate documentation of collection activities and communication in NetSuite. Recommend process improvements to enhance the efficiency of the collections workflow. Qualifications Associate or bachelor's degree in accounting, Finance, related field, or equivalent experience preferred 1-2 years of collections, accounts receivable, or related finance experience preferred 1 year of NetSuite experience preferred Proficient in Microsoft Excel (v-lookups, pivot tables, data tracking) Strong attention to detail, organizational skills, and ability to manage multiple priorities Excellent verbal and written communication skills for customer and internal team interactions Strong analytical and problem-solving abilities Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. PDI Technologies is unable to offer visa sponsorship for this role. Behavioral Competencies Collaborates Ensures Accountability Communicates Effectively Drives Results Manages Ambiguity PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.$32k-40k yearly est. Auto-Apply 28d agoCollections Specialist (Credit Manager)
Dentons Us LLP
Collections representative job in Atlanta, GA
Dallas, TX, USKansas City, MO, USWashington DC, DC, USChicago, IL, USAtlanta, GA, US Nov 26, 2025 Dentons US LLP is currently recruiting for a Collections Specialist (Credit Manager). This position will communicate directly with key personnel within the Firm and our clients and their organizations to identify issues and promote solution-based problem solving. This position reports to the DUS Senior Credit Manager and communicates regularly with the Firm's management team. **Responsibilities** + Manages the Firm's collection processes/account maintenance at a regional level. + Provide excellent and thoughtful client service to hundreds of Firm clients + Works closely with the Firm's billing attorneys and professional staff to bring resolution to the Firm's most sensitive and complicated collection issues. + Is in direct contact with the Firm's clients, including their highest level of management. + Act as a resource to other Credit Managers. + Partner with collections/accounting staff in other Dentons Offices for updates on open items. + Other duties as may be assigned to fully meet the requirements of the position. **Experience & Qualifications** + Bachelor Degree or equivalent experience required. + Preferred background includes interaction with senior management personnel. + Business collection or law firm experience would be a plus. + Expertise with Elite Enterprise, 3E, Aderant, EHUB preferred + Expertise with ARCS recommended + Proficient in Microsoft Excel and Word + Ability to build solid working relationships with Firm professionals while accomplishing the Firm's financial goals + Must demonstrate the strong problem solving, interpersonal and analytical skills necessary to unravel complicated accounts and issues **Salary** Chicago Only DOE: $95,840 - $119,800 Washington, DC Only DOE: $99,680 - $124,600 Dentons US LLP offers a competitive salary and benefits package including medical, dental, vision, 401k, profit sharing, short-term/long-term disability, life insurance, tuition reimbursement, paid time off, paid holidays and discretionary bonuses. _Dentons US LLP is an Equal Opportunity Employer - Disability/Vet. Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records._ _If you need any assistance seeking a job opportunity at Dentons US, LLP, or if you need reasonable accommodation with the application process, please call our Talent Acquisition Specialist at *************** or contact us at *************************************._ **About Dentons** Redefining possibilities. Together, everywhere. For more information visit *************** **Nearest Major Market:** Dallas **Nearest Secondary Market:** Fort Worth$32k-39k yearly est. 45d agoCollections Specialist
Vandenberg, Chase & Associates
Collections representative job in Atlanta, GA
Standard Occupational Description: Locate and notify customers of delinquent accounts by mail and telephone. Duties include negotiating payment arrangements and posting payments to customers' accounts; keeping detailed records of collection activities and status of accounts. SKILLS, KNOWLEDGE, ABILITIES AND TASKS (Technical and Functional Expertise) The technical and functional skills, knowledge, abilities and tasks listed below are based on Vandenberg, Chase & Associates qualifications for Collection Specialists. Typically, your Collection Specialists will not be required to have all of the knowledge listed to be a successful performer. We are willing to train all selected candidates on selected components such as state and federal collection laws. Recruitment and selection standards for this position should be based on specific knowledge, skills, and abilities for the job as indicated in the job announcement. SKILLS 1. Must be capable of using basic mathematics to solve problems 2. Must exercise strong attention to detail; goal oriented 3. Must maintain an ongoing commitment to excellent customer service 4. Must have excellent English written and verbal communication abilities ( Spanish a plus) 5. Must be capable of understanding and applying new information obtained during the course of communicating with the consumer towards the negotiation and ultimate resolution of an outstanding unpaid balance 6. Must be capable of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to negotiate repayment on customers' accounts. KNOWLEDGE 1. Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 2. Knowledgeable of the Fair Debt Collection Practices Act and State regulations. 3. Must be able to speak and write fluent English ( Spanish a plus). ABILITIES 1. Clearly and concisely communicate information and suggestions to the consumer. 2. Listen to and understand information and arguments presented (by the consumer) during telephone communications. 3. Speak, read, and communicate information and ideas in writing clearly such that it is easy to understand. 4. Ability to work a flexible work schedule TASKS 1. Receive payments and post amounts paid to customer accounts. 2. Locate and monitor overdue accounts, using computers and a variety of automated systems. 3. Record information about financial status of customers and status of collection efforts. 4. Locate and notify customers of delinquent accounts by mail, telephone. 5. Advise customers of necessary actions and strategies for debt repayment. 6. Persuade customers to pay amounts due on delinquent payday loans, credit cards, non-payable over draft check fees and other products. 7. Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased, incarcerated, and bankruptcy customers. 8. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. Tasks Note: The task list above outlines some of the tasks performed by a Collection Specialist and could change periodically. EDUCATION Collection Specialists are required to have at least a high school diploma. An associate's or bachelor's degree that incorporates business or accounting skills is often helpful during the selection process. Every candidate must also have 1 year of high volume telemarketing, collections or call center experience.$30k-39k yearly est. 60d+ agoLegal Collections Specialist
Aubrey Thrasher
Collections representative job in Marietta, GA
We are seeking a seasoned Legal Collections Specialist to join our high-performing legal recovery team. This role is tailored for professionals with direct experience performing debt collection within a legal environment, including pre-litigation, active litigation, and post-judgment accounts.This is a production-focused role that requires strong case management, compliance adherence, and the ability to engage consumers professionally and effectively to resolve outstanding balances.Ideal Candidate Profile: Minimum of five (5) years of experience in legal collections with verifiable references Proven track record of working legal-stage portfolios, including familiarity with court procedures, timelines, and post-judgment enforcement strategies Strong negotiation, documentation, and communication skills Results-driven and self-directed, with the ability to manage a high volume of tasks daily Proficiency with case management systems and collections software Key Responsibilities: Manage and advance a portfolio of legal-stage accounts from pre-litigation through post-judgment Conduct consumer outreach via phone, email, and other approved channels to negotiate and secure resolutions Accurately document all account activity in compliance with internal policies and applicable laws Coordinate with attorneys and litigation teams to ensure timely movement of cases Meet or exceed monthly recovery targets while maintaining high-quality work standards What We Offer: Competitive compensation structure including base pay and performance incentives Supportive and professional team culture focused on measurable success Clear advancement pathways for high performers Standard Monday through Friday schedule (no weekends or extended hours) Location: Marietta, Ga This is an opportunity to bring your legal collections expertise into a performance-oriented environment where professionalism, compliance, and results are the standard. If you're ready to operate at the next level, we encourage you to apply.$32k-39k yearly est. Auto-Apply 60d+ agoCollections Specialist
Airliquidehr
Collections representative job in Kennesaw, GA
R10075283 Collections Specialist (Evergreen) (Open) Airgas is Hiring for an Accounts Receivable Specialist in Kennesaw, GA! We are looking for you ! Monday - Friday 8:00 - 5:00 This position requires the first 90 days to be worked in the office; a hybrid work arrangement may be possible after successful training. Recruiter Contact: Neelam Patel | *********************** | ************ (Call/Text) Airgas is seeking a skilled and motivated Collections Specialist to join our Business Support Center (BSC). In this role, you will be crucial in impacting operations, customer satisfaction, and financial health through a combination of customer service and financial responsibilities. This position requires a proactive approach to collections, strong customer service skills, dispute resolution and the ability to effectively manage a portfolio of customer accounts. ________________________Are you a MATCH? Key Responsibilities: Manage daily collection efforts for a portfolio of customer accounts. Prioritize the portfolio to maximize collection benefits. Lead the customer resolution process, liaison with internal stakeholders, and effectively communicate to support collection goals while ensuring best-in-class customer service. Recognize significant credit risks, identify potential credit problems, and escalate matters to the Accounts Receivable Supervisor and field contacts as needed. Address and investigate customer account errors and discrepancies, including issues related to billing and pricing. Utilize customer service skills to maintain positive customer relationships during collection efforts. Collaborate with field contacts (Branch Manager, Account Manager, Area Sales Manager, or District Manager) and regional collections managers when necessary. Meticulously document all communications and follow-up efforts related to collection activities. Initiate appropriate follow-up action on returned mail and address discrepancies on customers' accounts. Required Qualifications: High school diploma or equivalent. Ability to problem-solve and quickly research solutions. Excellent organizational skills in time management and resource allocation. Ability to manage multiple priorities. Strong communication skills and attention to detail. Preferred Qualifications: A proven track record of success in prior collection roles and owning an AR portfolio. Commercial collection experience. Experience with SAP and/or ERP systems. Basic Excel experience. Bilingual (Spanish). ________________________ Benefits We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children. Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program. _________________________ Your DIFFERENCES enhance our PERFORMANCE At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ About Airgas Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _________________________ California Privacy Notice$30k-39k yearly est. Auto-Apply 51d agoCollections Specialist
Compass Revenue Solutions
Collections representative job in Peachtree City, GA
The Collections Specialist is a vital member of the Compass Revenue Solutions. The Collections Specialist is under the supervision on the Director of Finance. The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the insurance payers. Essential Duties: Follow-up with payers to ensure timely resolution of all outstanding claims, via phone or online resources. Review and understand explanation of benefits, and/or remittances. Know where to locate all departmental guides, payer rules, templates and platforms. Work on correspondence denials received from clients, internal operations or portals. Maintain thorough identification and resolution of problematic claims. Utilize specialized knowledge of contracts, regulatory or contractual billings guidelines to determine an account's ability to pay after initial denial from payer. Analyze, identify and resolve issues causing payer payment delays. Identify root causes for claim denials, underpayments and document the action taken. Identify and notate duplicate billings, coordination of benefits, medical records or clinical documents needed from the payers to expedite payment of insurance claims. Communicate with AR Director and Team Lead in identification and resolution of denial trends, including timely escalation, and regular updates. Identify and communicate billing discrepancies to Team Lead and AR Director. Stay up-to-date and utilize available payer website tools for claim and remittance functions. Assist with special projects by utilizing excel spreadsheets, and the ability to communicate results. Communicate problems, questions and/or concerns to AR Director timely. Keep current knowledge of payer policy updates and internal billing policies and procedures. Prioritize workflow and work within deadlines. Meet productivity and quality standards as set by management. Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. Fulfill other requests by AR Director, and/or Team Lead.$30k-39k yearly est. 23d agoCollections Specialist - The Walker Agency
James Walker Allstate Agency
Collections representative job in Lilburn, GA
Job DescriptionA collections specialist at James Walker Allstate Agency is responsible for maintaining and maximizing profitable relationships with personal lines clients and for growing the book of business through new client sales and retention.Responsibilities: Identify and qualify opportunities with new and existing clients in person, online, by phone, and through written communication. Foster and maintain excellent relationships with clients and prospects through regular follow-up, accurate and timely account reviews, and general account support. Anticipate, respond to, and follow up on all existing client needs. Actively prospect, round accounts, and solicit increases in existing client coverage as well as network for new clients, including win backs. Obtain best coverage/rate for insured, process quotes, and bind insurance coverage; follow up as necessary with inspection, photos, and other documentation. Present policies to insured and educate them on coverages and rates. Foster and maintain excellent relationships with customers and prospects through regular follow up, timely quotations, and general account support. Support and prepare clients for renewal and retention, and maintain strong client relationships. Anticipate, respond to, and follow up on all existing client needs. Monitor, review, and report on key metrics to ensure sales targets are achieved, and execute sales activity documentation in a timely, accurate, and professional manner. Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed. Maintain CE and participate in ongoing education and keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance. Qualifications: Hold a Georgia Property and Casualty insurance license (preferred) but will train the right motivated candidate. Have a minimum of two years of collections, sales or insurance account management experience. Possess a valid driver's license and a source of reliable transportation. Demonstrate strong knowledge in methods of collecting and have desire of learn insurance product, rating procedures, underwriting procedures, coverages, and industry operations to effectively secure new business and maintain existing client base. Have a proven track record of business to customer collections success. Possess strong presentation, persuasion, and negotiation skills with the ability to collect premium and close sales. Be people-oriented, customer-focused, and professionally assertive in developing new client relationships and servicing existing clients. Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making and superior written and verbal communication skills. Have excellent time management skills, thrive in a team environment and Technology and Computer proficiency including agency management systems. Benefits/Perks: Competitive Pay Professional Development Job Stability in a growing industry Compensation: $30,000.00 - $45,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Becoming an Insurance Professional Insurance Professionals go by many names: Brokers, Underwriters, Claims Representatives, Adjusters, Actuaries, etc. No matter the name, what they all have in common is a calling to help prepare people for the future. NAPAA members understand the value of customers. They recognize that treating customers fairly and honestly is the only way to enjoy lasting success. Consumers can take comfort in knowing that, in terms of the qualities they seek in an insurance agent, NAPAA member agents are among the best there are. As there is an upcoming worker shortage in the Insurance industry, the demand for Insurance Professionals is growing every day! Is this career right for you? This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of the agency. All inquiries about employment at this agency should be made directly to the agency location, and not to NAPAA.$30k-45k yearly Auto-Apply 60d+ ago
Learn more about collections representative jobs
How much does a collections representative earn in Johns Creek, GA?
The average collections representative in Johns Creek, GA earns between $24,000 and $40,000 annually. This compares to the national average collections representative range of $26,000 to $42,000.
Average collections representative salary in Johns Creek, GA
$31,000
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