Collections representative jobs in Kentucky - 752 jobs

Primary Responsibilities 1.Excellent customer service skills. Sound understanding and practice of exemplary customer service. 2.Exercise professional judgment. 3.Assist students in determining methods of payment. 4.Review and process outstanding receivables. 5.Independently prepare, maintain and/or interpret various records, correspondence, documents and files. 6.Investigate, develop, recommend, implement, and/or revise University procedures relating to specific area(s). 7.Maintain in-depth knowledge of applicable state and federal laws, regulations and University policies and serve as a ‘resource consultant' for office staff and other internal and external customers; maintain confidentiality. 8.Contribute to the creation and maintenance of department website. 9.Sound understanding and practice of basic accounting skills. 10.Ability to reconcile student accounts, vault, and process daily office deposits. 11.Independently analyze special requests and considerations and make determination and give authorization. 12.Provide assistance in a variety of complex duties to explain the recalculation and/or revision of student aid awards. Receive, receipt and record external scholarship funds, assist in student payment plan arrangements, serve as University liaison to various state and federal agencies, monitor and analyze billing processes, explain estimate financial aid totals, authorize payments and reconcile various reports and deposits. Troubleshoot computer software and payment system issues when applicable. 13.Answer phones/respond to office emails/monitor and respond to customer service chat rooms. 14.Investigate issues, research and compile data, prepare reports, resolve and respond to discrepancies and customer problems. Refer customers to other staff when needed. 15.Routinely handle confidential information. Assist coworkers, customers, etc with sensitive issues or decisions. 16.Authorize approvals, exceptions, payments, etc within assigned scope of responsibilities. 17.Monitor release of information. 18.May be assigned to act as departmental liaison with other University departments and external contacts. 19. Maintain monthly department calendar. 20.Other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each primary responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Skills: 1.Plan, organize and make sound judgments and decisions. Utilize the rules of proper grammar, correct spelling and punctuation, and proper arrangement of information. 2.Perform mathematical functions and advanced bookkeeping, accounting, record-keeping with accuracy with close attention to detail. 3.Communicate effectively with a diverse customer population. 4.Use computer software, reporting tools and systems. 5.Operate a variety of office machines and equipment. 6.Meet deadlines, demonstrate excellent organization and analytical skills. 7.Understand and maintain current knowledge of special terminology and regulations. 8.Ability to interview, hire, direct, and train lower level employees. Work Experience: Minimum: Two years of full-time higher education administrative service(s) experience. Experience in customer service with working knowledge of state and federal regulations ( FERPA , FA, PCI , Gramm-Leach-Bliley, NACHA ), SAP SLCM modules, ProSam Financial Assistance Software, as well as banking or financial transactions. May require working with computer technical personnel to resolve programming difficulties. Any equivalent combination of education, training and experience, which provides the required knowledge, abilities and skills, may be considered. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A MINIMUM OF 3 REFERENCES REQUIRED . Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law. Work Schedule 4.0-4.5 hrs per day M-F Requires minimal additional hours as needed to cover vacations/sick and each semester start-up.

Job Description Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old. Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!

OneQuest Health Billing and Insurance Specialist Department: Billing Services Director of Billing Services n/a Profile Last Updated: December 5, 2025 QUALIFICATIONS Minimum of 2 years' experience working in verification of insurance benefits. Familiarity with behavioral health services preferred but not required. Experience with CareLogic electronic health record system preferred. Experience in billing and coding is preferred but not required. Demonstrated history of successfully building relationships with insurance companies and their representatives. Self-motivated and able to prioritize and identify processes that need to be implemented and/or improved, and tasks that need completion. Above-average organizational and time management skills, with great attention to detail. Strong verbal and written communication skills. Demonstrated proven sensitivity to the various cultural and socioeconomic characteristics of the OneQuest Health clients and staff. Valid drivers' license or other ability to travel between OneQuest Health sites in a timely manner required. POSITION SUMMARY The Billing and Insurance Specialist is responsible for verifying insurance coverage, benefits, pricing estimates, setting up payment plans for commercial and self-pay clients for OneQuest Health services programs as a priority. Other duties will utilize this position as a backup for other responsibilities in the department such as claim denials and utilization management. Responsibilities include uploading appropriate documentation into the CareLogic EHR system, verification of required insurance coverage and benefits, providing cost estimates for clients, providing back up support in department as needed, contacting clients/guarantors to set up payment arrangements, working with clients with older and larger balances to set up payment plans, and working with other departments as needed to communicate necessary information. ESSENTIAL JOB FUNCTIONS Upload documentation into the EHR. Input insurance information into the EHR and verify insurance coverage/benefits and coordinate primary and secondary benefits. Participating in verifying patient insurance benefits Provide insurance coverage breakdown of costs, including co-payments, co-insurance, and services needing pre-authorization. Contact insurance companies to gather necessary information for verification and coordination of benefits. Perform as a subject matter expert in reading, understanding, interpreting VOBs (verification of benefits) to advise the team on policies that will not pay enough to cover the daily operation cost per patient. Manage the resolution of insurance billing errors. Back up to other team members in department when needed. Verify Medicaid and other client insurance eligibility monthly or as required. Contact clients/guarantors to set up payment plans prior to services or on past due balances. Send client statements out monthly. Provide back up support to Director of Revenue Cycle Management for insurance concerns. Provide support for other functions in department as needed. Participate in agency Performance Quality Improvement and Quality Assurance Committee activities. Must be able to perform the essential functions of this position with or without reasonable accommodation. Attend training as required. Other duties as assigned.

Liberty FCU, a full-service credit union, is currently seeking an energetic Account Service Representative (Personal Banker) for the Louisville, KY region. The ability to provide exceptional member service while promoting credit union products and services is required. Networking opportunities within the organization are available as the successful candidate will be scheduled to “float” to our various branch locations and, possibly, assist in other departments as needed. An initial six-eight week paid training program will be held in Evansville, IN. Approved travel expenses (hotel, meals, mileage, etc) will be included. If interested, please submit an employment application by clicking Apply. Duties and responsibilities include but are not limited to the following: Serve as a primary Account Service Representative (Personal Banker). Meet with members to determine their banking needs and recommend appropriate accounts. Assist members with enrolling in credit union products and services. Maintain an active knowledge base of credit union account types, services, guidelines, policies, and procedures. Ensure all required account documents are completed accurately. Strive to meet cross sell goals. Assist members with certificates, IRA and HSA accounts. Serve as a Notary Public and Signature Guarantee for credit union transactions. Open and close safe deposit boxes. Maintain a working knowledge of the credit union's core processing system. Serve as a Consumer Loan Processor. Meet with members to determine their lending needs and recommend appropriate loan type. Maintain an active knowledge base of lending products, guidelines, policies, and procedures. Identify and recommend additional products that meets the member's needs. Ensure all required lending documents are completed accurately. Make follow up outbound calls to members to inquire about lending needs. Serve as back-up Member Service Representative (MSR). Perform various member transactions such as deposits, withdrawals, and loan payments. Ensure transactions are posted efficiently and correctly. Assist in balancing branch cash machines. Ensure cash drawer is in balance daily. Answer member telephone inquiries. Strive to meet MSR cross sell goals and work to support all branch goals and initiatives. Open and close the office on a rotating basis or when necessary. Serve as Saturday manager or any other assigned position on a rotating basis. Develop a working knowledge of the credit union's data and word processing system. Any other duties assigned by my supervisor or management. Qualifications: Must have a HS diploma or GED and be at least 18 years of age. Must be able to work a flexible schedule and travel to other office locations when needed. Must be able to stand for long periods of time and do some heavy lifting. Must have 1-2 years of cash handling experience. Banking experience is desired. Benefits and Compensation: Bonus and incentive opportunities Paid Holidays Paid Time Off (Vacation, Sick and Personal Days) Medical, Dental and Vision Insurance 401(k) retirement program with matching funds Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance Tuition Reimbursement Program Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.

**What Account Management contributes to Cardinal Health** The Customer Care Account Management Representative serves as the primary point of contact for approximately 6,000+ retail independent pharmacies, VIP buying groups, and hospital systems. Reps are expected to resolve issues efficiently while maintaining strong relationships with customers and sales representatives. This role manages 15-40 daily interactions via phone, inquiry intake form, and live chat, addressing complex topics including but not limited to pharmacy reimbursement, PBM contracting and affilation, claim adjudication, credentialing, and PSAO onboarding serving as the main conduit to Cardinal Health's PSAO's (LeaderNET, MSInterNet, and MCC). Furthermore, this role acts as a dedicated single point of contact for both Product and Solutions inquiries, as well as PSAO-related questions, for our Topco buying group and Health System group. Customer Care Account Management Representatives are responsible for ensuring the smooth operation of pharmacy back-office functions and providing expert support related to Managed Care and PSAO inquiries. This role operates in a dynamic, high-volume environment requiring exceptional communication skills and the ability to confidently engage with key stakeholders via telephone. Candidates must demonstrate a commitment to delivering seamless customer service, exhibiting strong personal leadership, interpersonal skills, and effective communication techniques. The ability to successfully navigate escalated customer and sales-related calls is essential. Prior experience with Managed Care and PSAOs, pharmacy reimbursement processes, PBM contracts, and in-store pharmacy operations is highly desirable **Shift: Monday-Friday 8:00AM-5:00PM EST** **Responsibilities** + Will possess Tier 1 knowledge of all PSAO focuses + Working and routing Inquiry Intake Forms for PSAO Support + Customer outreach through email and over the phone + Manage an average of 10-20 customer cases at a time + Answer an average of 15-40 incoming calls per day from pharmacy staff and Sales Team + Act as the designated Managed Care representative in recurring meetings with pharmacy chains and buying groups, addressing inquiries and providing updates + Attend and contribute to daily CCAM Team huddles and scheduled PSAO/Pharmacy group meetings, fostering collaboration and knowledge sharing. + Attend and engage in cross-departmental meetings + Act as a primary point of contact for pharmacy buying groups and hospital systems (e.g., Topco pharmacies and Health Systems) regarding Product & Solutions and PSAO-related Tier 1 inquiries + Lead and moderate New Customer Orientation calls, ensuring a positive and informative experience for newly onboarded pharmacy customers + Participate fully in the Mentorship Program, embracing opportunities to both mentor colleagues and be mentored to enhance skills and knowledge + Confident, articulate, and professional speaking and writing abilities + Ability to effectively apply de-escalation techniques during customer interactions + Ability to use resources and critical thinking skills to navigate grey areas in customer and sales interactions + Maintain structured and organized day-to-day responsibilities + Adaptable to the fluctuating healthcare landscape and open to new ideas and concepts + Acts as an advocate and liaison between the customer and the PSAO + Applies basic concepts, principles and technical capabilities to perform routine tasks + Responsible for identifying and tracking customer pain points + Proficiency in collaborating with colleagues in a virtual setting, maintaining a high level of professionalism and respect + Maintain required phone coverage levels and proactively communicate any potential deviations to the team + Able and willing to independently troubleshoot technical issues + Implement processes that improve overall customer experience **Qualifications** + 1-3+ years of previous customer service experience, required + Managed care, reimbursement, and PBM knowledge, preferred + Pharmacy experience and/or Pharmacy Technicians, preferred + Prior computer experience using Microsoft Office systems, required + Proficiency in verbal and written communication, with a demonstrated commitment to active listening and effective interpersonal interactions. + Demonstrates organizational skills and a commitment to detail, ensuring high-quality work and adherence to standards + Possesses a strong work ethic and team player mentality + Possesses a professional and empathetic approach, exhibiting patience and a positive attitude when collaborating with peers and serving customers + Demonstrates skill in establishing rapport and fostering effective communication with Sales **What is expected of you and others at this level** + Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possbile solutions to a variety of technical problems and takes actions to resolve + Applies judgment within defined parameters + Receives general guidance may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated salary range:** $57,000- $81,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 3/24/2026*if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Job Description FBT Gibbons is currently searching for a full-time E-Billing Specialist to join our firm. This position will play a crucial role in managing the e-billing process, ensuring accurate and timely submission of invoices, and resolving any issues that arise. Key Responsibilities: Collaborate with billing assistants, attorneys, LPAs, and clients for e-billing setup, rate management and accrual submissions. Enforce client e-billing guidelines by proactively setting up rules and constraints within financial software used by the firm. Utilize FBT Gibbons software solutions to address and correct rates and other e-billing issues before invoices reach the prebill stage. Work with FBT Gibbons software solutions to create and submit e-billed invoices via BillBlast, or manually with Ledes files directly onto vendor e-billing sites. Collaborate with billing assistants to ensure successful resolution of all e-billing submissions. Track, report, and provide deduction reports to attorneys on all appeal items for assigned attorneys and or billing assistants and work through appeal submissions of same. Follow up promptly on rejected or pending e-bills to ensure timely resolution. Create and revise basic spreadsheet reports. Track all e-billing efforts in ARCS, exporting email communication and critical information on history of e-billing submissions through resolutions. Coordinate with the Rate Management Specialist to update rates for e-billed clients. Assist with e-billing email group and profile emails in e-billing software as needed. Assist with other special e-billing requests. Conduct daily review of Intapp forms to ensure proper setup in Aderant, including invoicing requirements, rates, special billing requirements, and approval processes. Qualifications: College degree or commensurate experience with high school diploma. 3+ years of billing experience. Legal billing experience strongly preferred. Interpersonal skills necessary to maintain effective relationships with attorneys and business professionals via telephone, email or in person to provide information with ordinary courtesy and tact. Must have attention to detail with an eye for accuracy. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Knowledge of Aderant Software a plus. Proficiency in Microsoft Office products such as Word, Excel, Outlook. FBT Gibbons offers a competitive salary and a comprehensive benefits package including medical (HSA with employer contribution or PPO options), dental, vision, life, short- and long-term disability, various parental leaves, well-being/EAP, sick and vacation time as well as a generous 401k retirement package (with matching and profit-sharing benefits). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. FBT Gibbons is fully committed to equality of opportunity in all aspects of employment. It is the policy of FBT Gibbons to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status.

Account Services Representative (Part Time) Department: Account Services Reports To: Account Services Lead- Calls Schedule: Part Time, Monday- Friday Hours: 10:00 A.M. to 2:00 P.M. The Account Services Representative provides courteous, accurate, and efficient service to customers at the lobby and drive thru. This position ensures consistent coverage during lunch breaks and high-traffic periods, maintaining uninterrupted front-line operations and allowing call-center representatives to remain focused on inbound calls. The role is designed to reduce wait times and enhance the overall customer experience for walk-in service points. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Customer Service & Account Management Serve as the first point of contact for customers at the front counter and drive-thru. Process customer payments (cash, check, and electronic) accurately and efficiently. Maintain and balance the cash drawer when scheduled for drive-thru or counter coverage. Assist customers with billing inquiries, payment arrangements, and balance questions. Process applications for new services and terminations. Educate customers on potential leaks, payment options, and service procedures. Direct customers to appropriate staff for assistance beyond front-line service. Provide excellent customer service with professionalism and patience at all times. Administrative & Documentation Responsibilities Record and update customer information in the Customer Information System (CIS). Organize and maintain account documentation, including notes on payments, address changes, and other account updates. Process and route incoming and outgoing mail, including pledge payments from assistance agencies. Assist in preparing daily deposit reports and reconciling payment transactions. Provide front-desk coverage during lunch hours, vacations, or absences to ensure uninterrupted customer service. Support Account Services team members with clerical and data-entry task as needed. Compliance & Policy Adherence Follow all District policies, procedures, and cash-handling guidance. Ensure compliance with utility service regulations and customer account protocols. Report safety concerns and incidents promptly. Maintain confidentiality of customer information and uphold the District's professional standards. Education and Experience: High school diploma or GED required. 1-3 years of customer service experience preferred. Additional Skills: Ability to maintain and balance a cash drawer. Strong customer service skills, including the ability to remain professional in difficult situations. Ability to work with multiple computer software applications. Ability to interpret, understand, and administer regulations effectively. Ability to communicate effectively with customers and other departments. Ability to follow correct procedures when assisting customers. Work Environment and Physical Demands: This job primarily operates in a climate-controlled environment. Works with equipment, such as computer, copy machine, fax, and phones. The position requires auditory and visual skills; and the ability to sit, stand, walk, follow written and oral instructions and procedures. There is no regular travel expected for this position. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The Northern Kentucky Water District employs qualified persons in all jobs in a manner which will ensure equal employment opportunity, as well as administer personnel actions in a manner as to not discriminate against any person on the basis of race, religion, national origin, age, sexual orientation or disability.

Description: The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients' interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, with offices across the United States. Zwicker & Associates is currently seeking Debt Collectors to join our team. The role provides paid onsite training for three weeks, including weekly pay and monthly bonuses. The pay rate is $17.00-$20.00 per hour, based on relevant experience, with uncapped bonus potential. The office is located at 2300 Litton Lane, Suite 200, Hebron, KY 41048. The schedule is Monday - Friday, no weekends. Business hours run from 8 AM to 7 PM. Benefits Health insurance Vision insurance Dental insurance 401(k) Paid time off Responsibilities of Debt Collectors Establish contact with consumers to discuss delinquencies and ability/willingness to pay, and to identify the appropriate repayment programs/options available to them. Record accurate and detailed notes; update account status and card members' information into the computer system Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives Comply with policies and procedures of Zwicker & Associates, P.C. Comply with FDCPA and state consumer protection laws Other duties as assigned Requirements: Above-average administrative and phone skills Debt collectors must have strong negotiation skills Excellent communication skills Well-organized, results-driven Effective decision-making skills Strong listening, interpersonal, oral, and written communication skills Basic math and computer skills. You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment. Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing. Be able to operate a computer, phone, or equivalent device Be able to complete a minimum of a 40-hour flexible workweek schedule Be able to read and comprehend position-specific documents and correspondence Physical Qualifications Be able to lift five pounds or greater Be able to sit 90% of the workday at times Be able to bend at the waist and be mobile when needed Be able to concentrate and use critical thinking Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice. Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance; long-term disability insurance; life insurance; compensated time off; paid holidays; and a 401 (k) with a match. No phone calls, no agencies; EOE, drug-free workplace. Please review our Applicant Privacy Notice: ****************************************************** Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.

Role: By emphasizing ONE Park, ONE mission, ONE team, the Collector plays a key role in protecting the credit union's assets by managing delinquent loans and overdrawn accounts. This is achieved by providing the highest quality service to both internal and external members, collecting delinquent payments, and recovering collateral when necessary. Essential Functions & Responsibilities: While meeting the service standards for the Credit Union, contact delinquent accounts by phone, mail, electronic messaging, etc. taking appropriate action to bring the loan/account current. Analyze the financial situation of delinquent borrowers; make recommendations regarding collection efforts including repossession of collateral when other arrangements to bring the loan current are unsuccessful; follow through processes with processes required for collection efforts determined. Assist members in filing credit disability claims; Assist members' survivors or beneficiaries in filing death claims for benefits provided by the credit union. Maintain accurate files and reports on all collections activity utilizing credit union systems. E 5% Meet individual goals assigned and assist in meeting department and credit union goals. Cross sell credit union services to members. Provide assistance when legal action is needed including testifying at legal proceedings as required Performs other duties as assigned. Performance Measurements: 1. To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values: Vibrant Connections Inclusive Excellence Bold Compassion Endless Empowerment 2. To provide friendly, professional and accurate service and support to all members and coworkers. 3. To maintain accurate and complete records of all collection and recovery activity. 4. To ensure that collection activity is both within credit union policy and all relevant regulations. 5. To maintain the delinquency goals as set by the Management Team. 6. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance. 7. To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately. 8. To follow the credit union's Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error. Knowledge and Skills: Experience: One year to three years of similar or related experience. Education; A high school education or GED. Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Physical Requirements Work Environment This position description is intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job. PHYSICAL DEMANDS The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others. While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. Company Description: Park Community is Kentucky's largest Community Development Financial Institution (CDFI) Credit Union. Owned by members and focused on empowering communities, fueling dreams and fostering belonging, the organization is committed to financial inclusion and serving underserved communities to create thriving environments. Park Community envisions a world where hope, opportunity and belonging unite us all. PARK COMMUNITY CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED

Job Description BlueStar is a leading global solutions-based distributor of Point-of-Sale, Bar-coding, data collection, radio frequency identification (RFID), and Wireless mobility products. BlueStar works exclusively with Value Added Reseller Partners, providing them with complete solutions at competitive prices. The company brings unequaled expertise to the market, offers award-winning technical support, and is an authorized service center for a growing number of manufacturers. The Collections Specialist is responsible for managing and maintaining an assigned accounts receivable portfolio, ensuring timely collections of outstanding invoices, and assessing credit risk of potential and existing customers, all while providing excellent customer service. Essential responsibilities include: Accounts Receivable Management Follow effective collection strategies Analyze client accounts and identify high-risk receivables. Monitor customer account details for non-payment, delayed payments and other irregularities. Manage assigned account book thru timely collections calls Reconcile statements with vendors to ensure accurate record keeping Release system held customer orders when necessary Maintain a clean AR Aging report for assigned account book Calculate monthly finance charges in accordance with credit policy Research and resolve payment discrepancies and negotiate payment plans with delinquent accounts. Coordination and Collaboration: Collaborate with sales teams to resolve disputes and negotiate payment plans. Work in coordination with management to handle contentious cases. Regularly communicate with management on the status of receivables and collection performance. Gather and complete information required for audits Participate in various accounting projects Reporting and Analysis: Analyze client payment trends and propose corrective actions. Maintain accurate records of all collection activity and correspondence in the customer database. Prepare regular reports and inform management of potential write-offs and bad debt risks. Prepare financial analysis as requested. Compliance and Regulation: Ensure compliance with local and international regulations regarding collections. Ensure compliance with company's credit and collection policies and procedures. Assist in other areas of the office as needed Job Requirements: 3-5 years of recent, relevant collections experience required, greater length of experience preferred Bachelor's or Associates Degree in Accounting, Finance, or Business Administration preferred, but not required Proven experience in credit and collections, with a strong understanding of credit laws and regulations. Excellent communication, negotiation, and problem-solving skills. Ability to work under pressure and manage multiple tasks simultaneously Strong organizational skills and attention to detail. Ability to work independently and prioritize tasks. Proven computer skills including accounting software (Oracle), and Strong Excel skills Confirmed team player with good superior and peer relationship skills. Successful record of effective customer relations skills. Self-motivated, with a proactive attitude towards work and demonstrated belief in continuous improvement Equal Opportunity Employer/Veterans/Disability.

Benefits: 401(k) matching Competitive salary Free uniforms Health insurance Opportunity for advancement Paid time off Profit sharing Training & development Vision insurance Our growing recession-proof business is looking to add a Collections Specialist who is hard working, persistent, enjoys helping people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then youll thrive in this work environment. As a valued member of our office team, you will receive a competitive pay rate, with opportunity to learn and grow. Job Description: We are seeking a seasoned Collection Specialist - primarily focused on past due accounts but will be cross-trained to help support other office accounting functions (Invoicing, payment processing, and answering phones). Must have QuickBooks accounting experience. Additional administrative responsibilities such as filing, creating reports, etc. will be part of the responsibilities as well. Hours: Monday - Friday 8:00am to 5:00pm Primary Responsibilities: Collections & Past Due Accounts Cross-trained to assist in other accounts receivable functions as needed or time permits Update various weekly and monthly collections report Address customers and insurance carriers questions as it relates to payments and billing disputes Answering phones Assist Office Manager and CFO with various misc. office administrative duties and routine tasks Work with Owner and GM on special projects as requested Qualifications: Minimum 2+ years of solid collection experience Must also have experience with billing, payment processing, and answering phones Proficient with QuickBooks and GAAP Intermediate Microsoft Office Suite knowledge - Excel Highly Organized and able to multi-task Trustworthy, Friendly, and Personable Dependable & Reliable Normal Working Hours: FT/Monday Friday 8:00am 5:00pm (occasional longer days as needed) Office Location: Near downtown New Albany, IN Benefits: Competitive Salary - commensurate with experience 9 Paid holidays (eligible after 90 days) 2 Personal Days (eligible after 90 days) Birthday off (or 1 day month of birthday) (eligible after 90 days) 2 weeks paid vacation after 1 year (first year pro-rated depending on hire date) 401k w/3% match (eligible after 1 year) Healthcare Options - medical (1/2 of employees medical paid by employer), dental, and vision (ALL eligible after 60 days) Branded apparel Great professional, casual work environment SERVPRO is an equal opportunity employer and never discriminates based on race, age, ethnicity, sexual orientation, ability, veteran status or gender.

A/R Collections Specialist (Biologics/Immunotherapy) The AR Collection Specialist is responsible for providing outstanding customer service while collecting outstanding accounts receivable balances. This position includes adhering to collections work standards, reducing the number of aged items, facilitating the resolution of customer billing issues, reducing accounts receivable delinquencies, and meeting and/or exceeding collections standards. REQUIRED EDUCATION/EXPERIENCE: · High school diploma or equivalent qualification required. · 2+ years' experience working in a healthcare Collection Specialist position. · Profound knowledge of collection techniques and billing procedures · Excellent communication skills, both written and oral · Good level of problem-solving and negotiation skills · Strong understanding of billing and collection processes. · Outstanding communication and interpersonal skills. · In-depth knowledge of laws and policies related to debt collection. · Good administrative skills. ESSENTIAL FUNCTIONS · Develop effective repayment plans. · Follow-up with clients on overdue accounts. · Oversee all monthly payments and refunds. · Respond to client account queries in a timely and professional manner. · Consulting and helping clients with billing and credit problems. · Managing payments and refund operations · Developing measures encouraging timely payments · Reporting on collection operations and customer account updates · Facilitate resolution of customer billing problems with bill initiating department for delinquent accounts. · Make outbound collections efforts including making calls in a professional manner and sending emails concerning outstanding balances in accordance with Collections Standards. · Provide reports to stakeholders as assigned. · Review open accounts for collections efforts to reduce the number of aged items and aged balances in assigned portfolio. POSITION RELATIONSHIPS: · Reports directly to the Senior Revenue Cycle Manager · Subject to a 90-day probationary period Requirements Please complete survey to be considered for this position: ************************************** M7SYDhF/102127 Requirements EEOC Compliance Family Allergy & Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

JOIN TEAM TRILOGY Performs functions related to accounts receivable, billing, collections and revenue support to meet company goals. Analyzes accounts receivable aging and individual accounts. Schedule Options 1st shift (8-4:30) Duties and Responsibilities 1. Research accounts as needed for collection activities. 2. Prepares and reviews paperwork for attorney, write-off, and/or cut off processes. 3. Initiate collections calls for aged accounts and customer service to residents, guarantors, and facility customers. 4. Works with billing associates to review accounts and correct account billings as needed. 5. Works with Business Office Managers and/or Executive Directors of each facility or customer to help resolve past due balances. 6. Checks for Medicaid eligibility. 7. Analyzes accounts receivable aging and individual accounts. 8. Assists with special projects as needed. 9. Maintain goals for DSO and cash collected. POSITION OVERVIEW * High School diploma or equivalent. Experience * Three (3) to five (5) years' billing and/or collections experience. Healthcare, senior living industry, pharmacy or long-term care environment preferred. * Minimum one (1) year multi-facility experience preferred. * Framework/Sage experience preferred. * Exemplary computer skills that include knowledge of the Microsoft Office Suite of products. #pharmacy LOCATION US-KY-Louisville Synchrony Home Office 2701 Chestnut Station Court Louisville KY LIFE AT TRILOGY Careers close to home and your heart Since our founding in 1997, we've been making long-term care better for our residents and more rewarding for our team members. We're a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work. If you're looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy. ABOUT TRILOGY HEALTH SERVICES As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. FOR THIS TYPE OF EMPLOYMENT STATE LAW REQUIRES A CRIMINAL RECORD CHECK AS A CONDITION OF EMPLOYMENT. * High School diploma or equivalent. Experience * Three (3) to five (5) years' billing and/or collections experience. Healthcare, senior living industry, pharmacy or long-term care environment preferred. * Minimum one (1) year multi-facility experience preferred. * Framework/Sage experience preferred. * Exemplary computer skills that include knowledge of the Microsoft Office Suite of products. #pharmacy Performs functions related to accounts receivable, billing, collections and revenue support to meet company goals. Analyzes accounts receivable aging and individual accounts. Schedule Options 1st shift (8-4:30) Duties and Responsibilities 1. Research accounts as needed for collection activities. 2. Prepares and reviews paperwork for attorney, write-off, and/or cut off processes. 3. Initiate collections calls for aged accounts and customer service to residents, guarantors, and facility customers. 4. Works with billing associates to review accounts and correct account billings as needed. 5. Works with Business Office Managers and/or Executive Directors of each facility or customer to help resolve past due balances. 6. Checks for Medicaid eligibility. 7. Analyzes accounts receivable aging and individual accounts. 8. Assists with special projects as needed. 9. Maintain goals for DSO and cash collected.

At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer's financial outlook. Our fast-paced work environment focuses on our customers with existing relationships with OneMain. This role can span servicing and collections of personal loans or credit cards. Collections Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications. In the Role: * Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services * Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day * Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations * Maintain and note all appropriate information and documentation on customer and account status * Collaborate both in person and virtually, using available technology to connect with other internal teams Requirements * High School Diploma or GED * Proficiency in utilizing multiple tools/systems simultaneously * Skilled at achieving and exceeding goals Preferred * Experience working in customer service, collections or call center environments * Bilingual: Spanish Work Schedule: Hours of Operation Mon- Thurs 8:00 AM-8:00 PM; Fri 8:00 AM-7:00 PM; Sat 8:00 AM-11:00 AM The schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month. Training Schedule: The first two weeks in the role will be spent in an instructor lead classroom training environment, followed by two weeks of hands-on training with experienced Team Members to ensure success. Location: On-site - London, KY Who we Are OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with: * Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances * Up to 4% matching 401(k) * Employee Stock Purchase Plan (10% share discount) * Tuition reimbursement * Paid time off (15 days' vacation per year, prorated based on start date) * Paid sick leave as determined by state or local ordinance (prorated based on start date) * 11 Paid holidays (4 floating holidays, prorated based on start date) * Paid volunteer time (3 days per year, prorated based on start date) Key Word Tags Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

At Ashland Credit Union (ACU), we look for people who are ready to Own Their Journey! Whether you are just beginning your career or looking to achieve more along your professional journey, ACU is a great place to get you on the path that best serves you and our members. If you have a passion to serve, a desire to work in a fast-paced environment and are willing to bring enthusiasm to work with you each day, then you may just find that ACU is the right fit for you. Do you have a desire to reach higher and empower those around you? Then your journey brought you to the right place and we would like to meet you. Life is a journey Own it! About Us: Ashland Credit Union is a non-profit and member-owned credit union that has been providing exceptional service to members for over 80 years. Continued growth and adaptability are what has allowed ACU to always be a trustworthy answer for staff and members along whatever journey in life they are on. At Ashland Credit Union, we embolden our members to achieve their financial goals. Along life's journey, it is our mission that staff, members, and the community we serve can count on ACU for guidance as they strive to achieve more in life. Position Summary: ACU has an exciting opportunity for a Collections Specialist to join our Collection Department in Ashland, Kentucky.. This position is ..... Job Responsibilities: Contact members following prescribed Collection strategy by phone, text, email, and mail to assist them in developing plans to bring accounts current. Track and follow up on member commitments. Payment setup and quality assurance of consumer loans. 3. Update files and system accounts via the credit union s delinquent loan recovery system. Maintaining a detailed written record of all communications with members and following up with members to ensure quality member service. 4. Perform account research as needed. 5. Review delinquent accounts for financial assistance programs, reaching out to members with options and make recommendations to the Collection Manager. 6. Assist in repossession and foreclosure management, creating required letters and referring accounts to repossession agents and legal counsel as needed. 7. Other duties as requested by the President, EVP, Chief Risk Officer, or Collection Manager. Education & Experience Requirements: High School Diploma or Equivalent Required Skills & Abilities: Ability to discuss financial situations with a member over the phone Proficiency with Microsoft products (Word, Excel, etc.) Ability to work Monday through Friday 8 a.m. to 5 p.m. EST and occasional evenings and Saturdays Ashland Credit Union is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are committed to diversity and inclusion in the workplace and do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class or where prohibited by law.

Patient Account Specialist Cumberland Family Medical Center is looking for a compassionate and detail-oriented Patient Account Representative to join our team. In this role, you'll help patients navigate the financial side of healthcare with empathy and professionalism-making a real difference in their experience and peace of mind. Cumberland Family Medical Center (CFMC) operates a Federally Qualified Health Center (FQHC) offering a wide range of health and social services at multiple sites throughout Kentucky. We seek employees who support our mission and who actively contribute to our service-driven environment by enhancing patient experience and improving productivity. CFMC offers compassionate care, uncompromising service and clinical excellence. We offer a collaborative environment with excellent benefits, wage/salary commensurate with experience and relevant work experience. Summary of Duties: Responsible for identifying patient accounts with overdue balances, contacting patients to collect payments and discuss payment options, screening for financial assistance, assisting patients with billing questions, setting up and maintaining payment plans. Essential Functions: Monitors accounts to identify and collect overdue balances. Contacts patients to discuss overdue balances and payment options. Evaluates patient's financial status, including insurance, Sliding Fee Scale and Prompt Pay eligibility. Sets-up patient payment plans, monitors payment status and maintains spreadsheet of payment activity. Answers billing questions from patients, identifies potential patient billing issues, and refers issues to appropriate staff if unable to resolve. Receives and posts credit card payments taken via telephone. Provides back-up phone coverage for incoming calls. Runs reports or compiles data for reporting, as required. Reports suspected or identified billing/payment issues to PFS Director. Participates in educational events, monthly staff meetings and other scheduled activities. Conducts self in accordance with CFMC's policies, procedures and employee manual. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. Other duties as assigned. Qualifications Education: High School Diploma or GED. Skills/Experience: Excellent customer service skills, including oral and written communication, telephone etiquette, and negotiation skills. Excellent soft skills and professionalism in assisting patients and explaining account details. Knowledge of medical billing procedures and processes. Knowledge of basic medical billing terminology. Knowledge of business office procedures. Ability to operate a computer and basic office equipment. Competency in basic computer functions such as MS Word, Excel and email. Ability to read, understand and follow oral and written instructions. Ability to establish and maintain effective working relationships with patients, employees and the public. Ability to communicate professionally and effectively, orally and by various written methods. Must be well organized and detail-oriented. Physical ability to do light lifting, bending and stretching. Compensation: Negotiable based on experience Benefits: Health, Vision, Dental, Life, STD, LTD, 401K, PTO, and Holidays Schedule Requirements: Full-time position, 5 days per week, 100% office-based, in person work required. Work schedules are set at the discretion of CFMC and may be adjusted at any time based on the operational needs of the organization.

BlueStar is a leading global solutions-based distributor of Point-of-Sale, Bar-coding, data collection, radio frequency identification (RFID), and Wireless mobility products. BlueStar works exclusively with Value Added Reseller Partners, providing them with complete solutions at competitive prices. The company brings unequaled expertise to the market, offers award-winning technical support, and is an authorized service center for a growing number of manufacturers. The Collections Specialist is responsible for managing and maintaining an assigned accounts receivable portfolio, ensuring timely collections of outstanding invoices, and assessing credit risk of potential and existing customers, all while providing excellent customer service. Essential responsibilities include: * Accounts Receivable Management * Follow effective collection strategies * Analyze client accounts and identify high-risk receivables. * Monitor customer account details for non-payment, delayed payments and other irregularities. * Manage assigned account book thru timely collections calls * Reconcile statements with vendors to ensure accurate record keeping * Release system held customer orders when necessary * Maintain a clean AR Aging report for assigned account book * Calculate monthly finance charges in accordance with credit policy * Research and resolve payment discrepancies and negotiate payment plans with delinquent accounts. * Coordination and Collaboration: * Collaborate with sales teams to resolve disputes and negotiate payment plans. * Work in coordination with management to handle contentious cases. * Regularly communicate with management on the status of receivables and collection performance. * Gather and complete information required for audits * Participate in various accounting projects * Reporting and Analysis: * Analyze client payment trends and propose corrective actions. * Maintain accurate records of all collection activity and correspondence in the customer database. * Prepare regular reports and inform management of potential write-offs and bad debt risks. * Prepare financial analysis as requested. * Compliance and Regulation: * Ensure compliance with local and international regulations regarding collections. * Ensure compliance with company's credit and collection policies and procedures. * Assist in other areas of the office as needed Job Requirements: * 3-5 years of recent, relevant collections experience required, greater length of experience preferred * Bachelor's or Associates Degree in Accounting, Finance, or Business Administration preferred, but not required * Proven experience in credit and collections, with a strong understanding of credit laws and regulations. * Excellent communication, negotiation, and problem-solving skills. * Ability to work under pressure and manage multiple tasks simultaneously * Strong organizational skills and attention to detail. * Ability to work independently and prioritize tasks. * Proven computer skills including accounting software (Oracle), and Strong Excel skills * Confirmed team player with good superior and peer relationship skills. * Successful record of effective customer relations skills. * Self-motivated, with a proactive attitude towards work and demonstrated belief in continuous improvement Equal Opportunity Employer/Veterans/Disability.

Join Our Team - Field Collector (Cash Handling & Route Operations) Are you a responsible professional with experience in cash handling, security, or armored transport? BRS is hiring Field Collectors on behalf of our long-standing client , a leading B2B provider of vending and coin-operated machines. This role is to service and maintain accounts at retail locations across our service area, around the city, and surrounding suburbs (150-mile radius). Who You Are: A dependable, detail-oriented individual with cash handling experience (security, military, or armored transport background is a plus). Comfortable working independently while adhering to strict protocols. Skilled at building rapport with business owners and managers. What You'll Do: Travel daily (100% field-based) to assigned retail locations for collections and machine servicing. Collect and document account receivables with precision. Perform basic maintenance (e.g., clearing paper jams, verifying software/hardware updates). Log and report technical, promotional, or inventory issues. Use a mobile app to track route progress, submit receipts, and document collections. Deposit cash/checks daily per company procedures. Maintain accurate records of all transactions and location visits. Why Join BRS LLC? Competitive salary + travel reimbursement (gas, tolls, parking). Health benefits (HRA) + paid time off (PTO). Career growth in a supportive, team-focused environment. Requirements: Prior cash handling experience (required). Valid driver's license, reliable vehicle, and clean driving record. Concealed carry permit (or ability to obtain one). Strong numerical/math skills and attention to detail. Ability to follow strict protocols and maintain professionalism. Bilingual (Spanish/English)? A strong advantage! Note: Selected candidates will be asked to sign an NDA during the interview process. Ready to hit the road with a purpose? Apply today!

Job Description At Ashland Credit Union (ACU), we look for people who are ready to Own Their Journey! Whether you are just beginning your career or looking to achieve more along your professional journey, ACU is a great place to get you on the path that best serves you and our members. If you have a passion to serve, a desire to work in a fast-paced environment and are willing to bring enthusiasm to work with you each day, then you may just find that ACU is the right fit for you. Do you have a desire to reach higher and empower those around you? Then your journey brought you to the right place and we would like to meet you. Life is a journey…Own it! About Us: Ashland Credit Union is a non-profit and member-owned credit union that has been providing exceptional service to members for over 80 years. Continued growth and adaptability are what has allowed ACU to always be a trustworthy answer for staff and members along whatever journey in life they are on. At Ashland Credit Union, we embolden our members to achieve their financial goals. Along life's journey, it is our mission that staff, members, and the community we serve can count on ACU for guidance as they strive to achieve more in life. Position Summary: ACU has an exciting opportunity for a Collections Specialist to join our Collection Department in Ashland, Kentucky.. This position is ..... Job Responsibilities: Contact members following prescribed Collection strategy by phone, text, email, and mail to assist them in developing plans to bring accounts current. Track and follow up on member commitments. Payment setup and quality assurance of consumer loans. 3. Update files and system accounts via the credit union's delinquent loan recovery system. Maintaining a detailed written record of all communications with members and following up with members to ensure quality member service. 4. Perform account research as needed. 5. Review delinquent accounts for financial assistance programs, reaching out to members with options and make recommendations to the Collection Manager. 6. Assist in repossession and foreclosure management, creating required letters and referring accounts to repossession agents and legal counsel as needed. 7. Other duties as requested by the President, EVP, Chief Risk Officer, or Collection Manager. Education & Experience Requirements: High School Diploma or Equivalent Required Skills & Abilities: Ability to discuss financial situations with a member over the phone Proficiency with Microsoft products (Word, Excel, etc.) Ability to work Monday through Friday 8 a.m. to 5 p.m. EST and occasional evenings and Saturdays Ashland Credit Union is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are committed to diversity and inclusion in the workplace and do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class or where prohibited by law.