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Collections representative jobs in Lakewood, OH

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  • Customer Experience Representative

    Universal Windows Direct

    Collections representative job in Cleveland, OH

    The Customer Experience Representative (CER) is the initial point of contact for our customers at Universal Windows Direct. As such, the CER is responsible for managing the positive image, brand and reputation through resolution and investigation of customer questions, concerns and complaints. Our CERs are responsible for managing a high volume of incoming phone calls, as well as responding to customer emails. The Customer Experience Representative will assist customers while ensuring compliance with the policies and procedures of the organization. ESSENTIAL FUNCTIONS Excellent ability to communicate both verbally (over the phone) and in writing (via email, within the customer service software, etc.). Ability to manage high volume of incoming calls, balancing efficiency with providing high quality customer service. Manages the entire customer inquiry, complaint or concern from start to resolution. Asks probing questions to understand the customers concern, then selects and explains the best course of resolution, expedites corrections where needed, and follows up to ensure completion. Collects, enters and verifies new/existing customer information, orders for new or additional products or services, account changes/updates, refunds, and exchanges. Oversees and coordinates the Service Technician's calendar to schedule services for customers. This includes working directly with customers to determine service needs and availability. Updates records with all customer interactions, processes customer accounts and files documents related to customers file once resolved. Collects balances due, and posts payments to customers accounts. Ability to remember, or use resources, to follow communication procedures, scripts, guidelines, and policies. Knowledgeable about company products, warranties and terms of sale. Participates in customer retention activities, escalating concerns to management when appropriate. Performs other related duties as assigned. POSITION QUALIFICATIONS EDUCATION High School Diploma or equivalent. EXPERIENCE Previous experience in a customer service role, experience working in a call center environment or reception experience seen favorably. Excellent computer skills including experience with CRM systems, Microsoft Outlook, Word, Excel, and Teams. Experience managing multiple systems, resources, and screens simultaneously, and ability/experience with documenting conversations during phone calls very helpful. ADDITIONAL REQUIREMENTS Positive attitude, self-motivated, follow through, and desire to assist customers. Ability to work independently and as a team. Consistent and reliable work attendance.
    $32k-50k yearly est. 60d+ ago
  • Credit & Collections Associate (MENTOR, OH, US, 44060)

    Steris Corporation 4.5company rating

    Collections representative job in Mentor, OH

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. As a Credit and Collections Associate you will ensure the timely collection of Customer accounts receivable and to credit qualifying Customers. In this role you are responsible for identifying and coordinating the resolution of any underlying issues delaying payment and to monitor/assess credit risk. You will work directly with the Customer and internal departments including Sales, Customer Service, Sales Support, Service, Tax, Logistics, and Accounts Receivable. This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ. What You'll do as a Credit and Collections Associate * Oversee the credit assessment, collection and ongoing maintenance of Customer accounts. * Assess the credit worthiness of Customers and establish/revise credit limits in accordance with corporate policies up to $10,000. Analyze financial statements, interpret credit agency reports/ratings, and develop credit limit recommendations. * Run a credit hold report multiple times per day and communicate to the appropriate internal parties the reasons orders remain on credit hold. * Contact Customers directly regarding payment on open accounts receivable. * Identify underlying issues delaying payment and coordinate the internal resources needed to resolve such issues. Work directly with both Customers and internal departments including Sales, Customer Service, Sales Support, Service, Tax, Logistics, and Accounts Receivable to resolve such issues. * Reconcile the entered/invoiced order to the Customer's purchase order and payments received. * Prepare collection letters, spreadsheets and Customer account statements as needed. * Recommend to the Supervisor, Credit & Collections accounts to be charged off and/or placed with a third party for collection. * Produces summarized monthly accounts receivable aging reports, credit memo pending reports, and other reports as required. * Alert the Supervisor, Credit & Collections of any credit concerns. * Meet individual goals as established by management, e.g. reduction of dollars past due. * Approximate percentage of time spent: * Contact Customers - 50% * Prepare reports, assess credit limits, perform account reconciliations - 25% * Work with internal resources to resolve issues delaying payment - 25% The Experience, Skills and Abilities Needed Required: * High School Diploma or GED in Business. * Minimum one (1) year Credit/Collections or general business experience. Preferred: * Bachelor's Degree in finance, accounting or general business. * Experience using Oracle, High Radius- Collections or similar ERP system is preferred. Other: * Experience with Microsoft Office suite of products. * High degree of Customer focus. * Excellent verbal and written communication skills. * Ability to build relationships with other departments. * Detail oriented. * Excellent organizational, analytical and problem-solving skills. * High level of professionalism and integrity. * Ability to work effectively with all levels of the organization including senior management. What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: * Market Competitive Pay * Extensive Paid Time Off and (9) added Holidays * Excellent Healthcare, Dental, and Vision benefits * Long/Short Term Disability Coverage * 401(k) with a company match * Maternity and Parental Leave * Additional add-on benefits/discounts for programs such as Pet Insurance * Tuition Reimbursement and continued education programs * Excellent opportunities for advancement in a stable long-term career #LI-MM1 Pay range for this opportunity is $44,412.50 - $50,000. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit *************** If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
    $44.4k-50k yearly 13d ago
  • Drop Ship Billing Specialist

    Palmer Holland 4.2company rating

    Collections representative job in Westlake, OH

    The Drop Ship Invoicing Specialist is responsible for accurately and efficiently processing all drop ship sales transactions, ensuring timely and compliant billing and payment workflows. This position plays a critical role in maintaining the integrity of the company's financial records by reconciling supplier invoices, managing customer billing, and supporting various accounting functions as needed. Essential tasks of the position * Process all drop ship payables and customer invoices accurately and within established timeframes. * Reconcile and process credits to customers for pricing discrepancies or adjustments. * Prepare and process credit and rebill transactions for internal accounting purposes. * Manage consignment billing processes, ensuring correct timing and documentation. * Prepare commission invoices and related documentation for applicable transactions. * Oversee prepaid supplier management, including payment tracking and reconciliation. * Ensure all transaction documents are properly scanned, stored, and maintained in compliance with Palmer Holland document retention policies. * Communicate proactively with internal departments, suppliers, and customers to resolve billing or invoicing issues. * Provide backup and cross-functional support to other members of the Accounting team as needed. * Perform additional duties and special projects as assigned by management. Note: The outline of duties is not arranged in order of priority. These duties are not meant to restrict initiative, but rather to describe baseline activities. These duties will from time to time be altered to suit the needs of the company. We are a tobacco and drug free, professional environment. Requirements Education * Associate degree in accounting, Finance, or related field preferred; equivalent experience considered. Experience * 2+ years of experience in accounts payable, receivable, or billing roles - manufacturing or distribution industry experience a plus. Knowledge/Skills * Intermediate level of expertise in MS Office and Contact Management Software * Excellent verbal and written communication abilities * Ability to maintain professional conduct that exemplifies the corporate policies at all times, particularly when interacting directly with internal and external customers * Ability to handle sensitive information with confidentiality and discretion * Detail oriented with strong, accurate clerical skills * Proficient at multi-tasking * Proactive problem solver * Highly motivated Physical Requirements * Satisfactory motor skills relevant to position * Ability to sit for long periods of time * Ability to lift up to 25 pounds
    $31k-38k yearly est. 55d ago
  • Collection Representative I

    McCarthy Burgess & Wolff

    Collections representative job in Cleveland, OH

    Debt Collection agents earn $15/hour plus commission! GENEROUS COMMISSION STRUCTURE Monday - Friday NO WEEKENDS ONSITE NO EXPERIENCE NEEDED PROFESSIONAL TRAINING PROVIDED Objective Do you have a strong desire for reaching and achieving goals? Do you love working in a collaborating culture with strong purpose and core values? Are you money-motivated and striving for a challenge? If so, McCarthy, Burgess & Wolff, Inc could possibly be the company for you! This position is ideal if you have the following skills and attributes: • Outgoing and personable • Persuasive Speaking Skills • Effective Listening • Time - Management • Ability to solve problems independently • Experienced with using CRM or other customer service management programs. • Strong work ethic.
    $15 hourly 60d+ ago
  • Customer Success Representative - Bilingual

    The IHC Group 4.4company rating

    Collections representative job in Fairlawn, OH

    This position is the first point of contact with our insurance broker and direct to consumer customers. You are the first impression of our business and the start of a positive customer experience that will boost a customer's confidence in our service and product offerings. This position covers a multitude of duties and is very fast paced at times. This position must work in the Akron office 3 days per week. This is a bilingual in Spanish role. ESSENTIAL DUTIES AND RESPONSIBILITIES * Providing remote application and customer support to end-users of the cloud-based proprietary software. * Assisting users with error messages and notifying development of issues when necessary. * Instructing users on the proper use of the software via telephone, screenshare, and email. * Independently trouble shoot software to identify bugs and errors. * Following up with development and users to ensure each case is closed in a timely manner. * Meet department attendance requirements, including being prompt and available during scheduled shift. * Ability to meet multiple deadlines in a fast-paced environment. * Perform similar job-related duties and projects as assigned. * Support parent company's sales staff when questions or issues arise. * Learn and maintain familiarity with CMS compliance and protocol.
    $28k-33k yearly est. 6d ago
  • Billing Specialist

    Red Oak Behavioral Health 3.7company rating

    Collections representative job in Akron, OH

    Job DescriptionDescription: FULL-TIME Applicants must be located in Northeast OH. The Billing Specialist is responsible for ensuring that all providers are enrolled and active w/multiple payers to ensure timely billing of services. The role is responsible for processing, verification, and preparation of all commercial claims for insurance clients. The position maintains records of payments and handles administrative detail and follow-up. Essential Functions and Duties: Support the creation and implementation of a streamlined provider credentialing process to ensure appropriate enrollment of clinical staff, ensuring service delivery coincides with efficient and timely billing. Manage and update provider credentialing tools and processes to ensure there are no lapses in service delivery due to the inability to bill for services. Daily posting of Insurance payments and electronic remittance adviser (ERA) files (a.k.a. 835 transactions). Provide insurance verification and prior authorization for clients. Daily posting of Explanation of Benefits (EOB) and Explanation of Payments (EOP) for non-payments; management of denials and rebill/ Coordination of Benefits (COB) issues. Weekly compile and transmit claims Upload EOB into scanning solution (eBridge). Assists with prior authorization/benefit coordination and rebill claims, as needed. Assists with weekly submission of Centers for Medicare & Medicaid Services (CMS) claims Identify and assists in resolution of errors for all Insurance claims Performs regular review and investigates unpaid claims and other accounts receivable management projects. Assist clients in accessing and trouble shooting our Payment Hub, an online payment system. Fixes and Reversal of Payment issues on the Ohio MITS portal Maintain orderly, current, and up-to-date records of client insurance coverage to ensure accurate client files Assist other staff with general inquires and requests, as needed Unique responsibilities as assigned by supervisor or Management Qualifications: Associate degree or equivalent education from a two-year college or technical school with major in Medical Billing/Coding and/or Accounts/Receivable, plus 3-5 yrs. billing experience. Knowledge, Skills and Abilities: Excellent and proven attention to detail Strong computer/software management skills Excellent math skills. Ability to work well within a team environment Ability to work with a diverse group of people Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act (ADA) of 1990 and the Americans with Disabilities Amendments Act (ADAA) of 2008. While performing this job, the employee is regularly required to sit, talk, and hear. This job requires filing, opening, and closing of file cabinets, and the ability to bend and/or stand as necessary. This job is frequently required to use hands; handle, feel and reach with hands and arms; and may occasionally lift and/or move files and other related materials up to 20 pounds. The position requires regular use of a computer, calculator, and telephone. Work Environment: This job operates in a professional office environment and in the community. While performing the duties of this position in the office this role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The employee will occasionally travel by automobile and is exposed to changing weather conditions. The employee may be required to drive daily to nearby locations for meetings or visits to assigned work sites. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. EEO Statement Red Oak is proud to be an equal opportunity workplace. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Requirements:
    $29k-39k yearly est. 22d ago
  • Billing Coordinator

    Sevita 4.3company rating

    Collections representative job in Akron, OH

    **REM Community Services** **,** a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived. **Billing Coordinator** **Full Time - Wage 16.75/ hourly** **OUR MISSION AND PERFORMANCE EXPECTATIONS** The MENTOR Network is a mission driven organization dedicated first and foremost to the children and adults we serve and support. The Network expects all employees to be mindful of this mission, and to perform their job to its fullest, and as stated in their job description. **SUMMARY** The Funds Specialist is a full time position and is considered nonexempt and paid hourly. The Funds Specialist is responsible for overseeing the maintenance and protection of individual funds for an assigned state or region. The Funds Specialist monitors implementation of individual fund policies and procedures, audits individuals' accounts, reviews reconciliations and reports mismanagement or abuse of individual funds. The Funds Specialist may perform Representative Payee duties and payee account transactions for the individuals served. The Funds Specialist works at the state or regional office. **ESSENTIAL JOB FUNCTIONS** To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below: **Money Management Services and Bank Accounts** + Coordinates and manages funds in alignment with money management plans and financial transaction consents. + Performs Representative Payee Designee duties, as assigned. + Administers pre-paid bank card programs, as applicable. + Tracks and records deposited funds for beneficiaries and deposits payments when necessary. + Assists with opening irrevocable burial trusts, special needs trusts, etc. and coordinates handling of individual funds in the event of death. + Completes routine and end of year tax filing for applicable persons served. **Financial Transactions, Registers, and Supporting Documentation** + Reviews and processes routine personal spending and special requests for funds, promptly recording on corresponding transaction registers or ledgers. + Maintains records of expenditures, including original receipts and signatures. + Makes payments on behalf of persons served, including room and board, rent, utilities, medical co-payments and others. + Follows policy and procedure when issuing checks from individual fund accounts. **Account Reconciliation, Audits, and Recordkeeping** + Reconciles transaction registers to funds source (ledgers/etc.) at least monthly or more frequently, as applicable. + Reviews transaction registers to verify accuracy of transactions register balances by reviewing starting and ending balances, deposits, expenditures, cash count, and bank card or account balance verification. + Brings questions or inconsistencies to the primary money manager (or other party if this person is suspected) for resolution. + When an external party is Representative Payee, maintains records and shares them with the external Representative Payee, as indicated. **Reporting** + Conducts routine reviews of account balances and, as indicated, completes high balance alert notifications and takes steps to avoid exceeding asset limits to maintain eligibility. + Assists with reporting combined asset and account information to benefit entities (e.g., Social Security Administration). + Assists with collecting and organizing documents for external audits of Representative Payee Accounts. + Promptly reports suspected misuse of funds or property, as required by applicable policy and procedures. **Other** + Performs other related duties and activities as required. **SUPERVISORY RESPONSIBILITIES** + None **Minimum Knowledge and Skills required by the Job** _The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job:_ **_Education and Experience:_** + High school diploma/GED required Associates degree in related field preferred with account management experience preferred. + Proficiency in accounting, intermediate to advanced computer skills and applications preferred. **_Certificates, Licenses, and Registrations:_** + Current driver's license, car registration and auto insurance if driving on the behalf of the Company. **_Physical Requirements:_** + **Light work.** Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. **AMERICANS WITH DISABILITIES ACT STATEMENT** External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodations to be determined on a case by case basis via the interactive process. Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S. _As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law._
    $32k-38k yearly est. 17d ago
  • Collector

    Auto Services Unlimited 4.4company rating

    Collections representative job in Independence, OH

    Locate and monitor overdue accounts. Record information in our Collection Software about the financial status of customers and the status of collection efforts. Confer with customers by telephone, text, email, and in-person to determine the reason for overdue payments and to review terms of sales/credit contract. Advise customers of necessary actions and strategies for debt repayment. Perform various administrative functions for assigned accounts, such as recording address changes, and maintaining current critical customer contact information. Arrange for the timely repayment of payment due and past due accounts. Maintain collection goals, targets, and loan loss rates as set by the Director of Collections and Management. Locate vehicles for repossession or to avoid repossession. Get customers to redeem whose vehicle has been repossessed. Process payments daily over the phone and in person. Go over budget and payment plans to bring the customer's account current. Requirements and Experience: High School diploma or GED. Excellent verbal and written communication skill is essential. Must be able to pass a comprehensive background check. Job Type: Full-time Pay: $18.00 - $22.00 per hour Benefits: 401(k) Dental insurance Health insurance Life insurance Vision insurance Education: High school or equivalent (Required) Experience: Customer service: 1 year (Required) Collector: 1 year (Required) License/Certification: Driver's License (Preferred) Ability to Relocate: Independence, OH 44131: Relocate before starting work (Required) Work Location: In person
    $18-22 hourly 8d ago
  • Collections Clerk

    DTS Fluid Power 3.6company rating

    Collections representative job in Cleveland, OH

    Applied Industrial Technologies, Inc. is looking for a Collections Clerk at our Corporate HQ in Cleveland, OH. In this role, you'll support Applied's collections department by delivering excellent customer service, building strong working relationships across Service Center, Field, Cash Application, and Operational Excellence teams, and ensuring timely escalation of issues when needed. You'll contribute to continuous process improvement, follow company policies and procedures, and actively develop your skills through ongoing training and learning opportunities to enhance efficiency, reduce costs, and strengthen overall operational performance. Responsibilities: Review and monitor assigned accounts on a daily basis to develop a course of action to resolve past-due amounts Collection of outstanding receivables on a daily basis through, email, phone and written communication Maintain documentation of correspondence with the customer and follow up in a timely manner Partner with field locations, field management and customer to resolve discrepancies, reconcile adjustments and obtain necessary information to facilitate the payment process Assist in the resolution of cash application issues identified by the customer Reconcile Customer disputes as they pertain to payment of outstanding balances due Meet defined department goals and activity metrics. Engage in analysis of account information and make recommendations for problem resolution or process improvement Position Requirements: High school diploma, GED or equivalent 1-3 years of experience in collections, customer service, accounting, or similar field Analytical and problem-solving skills Excellent interpersonal skills #LI-AV1 Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
    $29k-37k yearly est. Auto-Apply 6d ago
  • Billing and Accounts Receivable

    Achievement Centers for Children 3.7company rating

    Collections representative job in Cleveland, OH

    Job Description Billing and Accounts Receivable Full-time, Great Pay and Benefits! Immediate Opening! We are moving in February 2026 to Westlake!! Pay Range: $17/hr. to $20/hr. Achievement Centers for Children is a Cleveland, Ohio-based non-profit organization that is nationally recognized for its excellence in helping children with disabilities and their families achieve and thrive. Employment with us is rewarding personally and professionally. We are currently seeking a full-time Billing & Accounts Receivable staff member to work out of our Highland Hills office, with plans to move to the Westlake Office in 2026. Some of the responsibilities include: Communicating and coordinating with funding sources to obtain client funding approval before provision of services Discussing payment arrangements and subsidy options with families Creating invoices, billing utilizing the County software system, and submitting invoices for payment Completing attendance verification for all programs and compiling data summaries Processing and posting payments received Making collection calls and sending clients to collections when necessary The right candidate must have: High school diploma is required, 2 years of college in a related field preferred. Billing and collection experience required. Must have strong customer service and interpersonal skills Experience with Excel, Outlook, and Microsoft office (Quickbooks a plus). Be highly organized, display initiative, and be detail-oriented. Occasional travel to a local satellite office required. Must have a valid driver's license, auto insurance, and reliable transportation. We offer excellent health and welfare benefits, including generous paid time off, retirement savings plan, and opportunities for professional development. Achievement Centers for Children values and promotes diversity and is an Equal Opportunity Employer
    $17-20 hourly 30d ago
  • Collections Specialist

    Robert Half 4.5company rating

    Collections representative job in Brooklyn Heights, OH

    Description We are looking for an experienced Collections Specialist to join our team in Brooklyn Heights, Ohio. In this role, you will focus on managing and resolving outstanding accounts receivable while maintaining attentive relationships with business clients. This position offers an opportunity to handle complex collections as well as refine and optimize processes for greater efficiency. Responsibilities: - Manage and follow up on outstanding payments with business clients to ensure timely resolution. - Handle challenging and intricate collections cases, employing effective negotiation strategies. - Perform thorough cleanup of accounts receivable and collections records to streamline operations. - Transition to softer collections efforts after addressing high-priority cases. - Maintain accurate documentation and records of all collection activities. - Utilize multiple systems to track and manage accounts and payments. - Collaborate with internal departments to address billing discrepancies and resolve client concerns. - Monitor aging accounts and develop strategies to minimize overdue balances. - Provide regular updates and reports on collection progress to management. - Ensure compliance with company policies and industry regulations during all collection activities. Requirements - Proven experience in commercial collections and accounts receivable management. - Strong knowledge of credit and collection processes. - Ability to handle complex and challenging collection cases effectively. - Familiarity with billing and collection procedures. - Proficiency in using multiple systems to manage accounts and payments. - Excellent communication and negotiation skills. - Strong attention to detail and organizational abilities. - Ability to work collaboratively with internal teams and external clients. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .
    $27k-34k yearly est. 16d ago
  • Staff Accountant A/R

    Schneller LLC 3.6company rating

    Collections representative job in Kent, OH

    Join an Industry Leader in Aerospace Innovation - Right Here in Kent, Ohio! Staff Accountant Schneller, part of the TransDigm Group, designs and manufactures high-performance engineered materials for the global aerospace industry. Our products fly on nearly every commercial aircraft in the world-and we're proud of the people who make that possible. We're looking for a detail-driven, motivated Staff Accountant to join our dynamic finance team. In this role, you'll take ownership of Accounts Receivable, Credit, and Collections, while gaining exposure to a wide range of accounting functions including general ledger, cost accounting, and month-end close activities. If you're eager to learn, ready to take on challenges, and thrive in a collaborative environment where your contributions matter-we want to hear from you! What You'll Do: - Manage invoicing, collections, and credit analysis for key customers -Support month-end and year-end close processes -Prepare reports and forecasts for management review -Participate in audits and continuous improvement initiatives -Contribute to a team dedicated to quality, precision, and integrity What You Bring: Bachelor's Degree in Accounting or Finance 0-3 years of accounting experience (manufacturing experience a plus) Strong Excel and ERP skills Knowledge of GAAP and sound accounting practices Excellent communication and teamwork skills To conform with US export regulations and ITAR 120.15 and EAR Part 772, incumbents for this role must be eligible for any required authorizations from the US government. Why Schneller? At Schneller, you'll be part of a company with a 60+ year legacy of aerospace excellence-and a culture built on innovation, integrity, and growth. As part of TransDigm, you'll enjoy the stability of a global leader with the agility of a close-knit local team. Ready to launch your career? Apply today and help keep the world flying.
    $38k-45k yearly est. 1d ago
  • Collection Resources Page (Library Inventory Processor)

    Medina County District Library 3.8company rating

    Collections representative job in Medina, OH

    REQUIRED KNOWLEDGE AND ABILITIES TO PERFORM THE FOLLOWING: The Medina County District Library is seeking a friendly, energetic individual to join its Collection Resources department, located at our Medina branch. Tasks require manual dexterity, great attention to detail, and excellent handwriting. Duties include processing new material by applying appropriate labels, writing numbers on items, applying tape when necessary, and sorting and packing crates of materials. Other assignments include unpacking and checking in new materials, repairing items and making deliveries around the Medina building. QUALIFICATIONS: Must be 16 years of age or older. Ability to communicate effectively, interact and respond appropriately to patrons, staff, community and vendors; and be a team member. Ability to follow both written and oral instruction; along with aptitude for detailed work. Working conditions vary from standing, sitting, walking, lifting, carrying and moving materials by hand and on carts. Ability to lift up to 25 - 50 lbs. repetitively, with or without accommodation. Ability to use office equipment. WAGE: $11.00 per hour BENEFITS: Vacation, sick leave, personal days, holidays; Public Employees Retirement System HOURS : Part-time; 20 hours per week; Monday - Friday, daytime (Schedule subject to change based on needs of the library) DEADLINE FOR APPLICATION: Open Until Filled MEDINA COUNTY DISTRICT LIBRARY is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
    $11 hourly Auto-Apply 13d ago
  • Collections Specialist

    Airliquidehr

    Collections representative job in Independence, OH

    R10069038 Collections Specialist (Evergreen) (Open) Airgas is Hiring for a Collections Specialist in Independence, OH ! At Airgas, we RESPECT, HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture. We are looking for you! Strong passion for fostering an environment of Diversity, Inclusion and Respect. Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty. Schedule: Hybrid (Upon training completion) Pay - 22 an hour Excellent Benefits: Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more! Benefits Start after 30 days of employment Recruiter: Natasha Walker/ ************************* / ************ Manage and reconcile an account portfolio, prioritizing efforts to maximize collections while identifying accounts at risk of delinquency. Resolve customer account issues, including past due invoices, and negotiate payment settlements as necessary. Assist in resolving non-payment issues. Collaborate with Cash Applications, Dispute Management, and Special Handling teams to resolve unpaid cash, non-payment issues, and customer disputes. Initiate reviews and recommendations regarding final demand notices and outside collections with Field Sales and Collection management. Maintain professional relationships with branch managers, account managers, and area sales managers. Inform regional managers of issues when appropriate. ________________________Are you a MATCH? Demonstrated excellence in oral and written communication and interpersonal skills. Ability to adapt communication style to various customer situations. Positive attitude and willingness to learn, coupled with the ability to collaborate effectively within a team. Customer-focused behavior, including building positive relationships and understanding customer needs. Ability to handle challenging situations diplomatically and professionally. Strong analytical and problem-solving skills, with the ability to make independent decisions and escalate issues when necessary. Proficiency in Google Suite applications and/or Microsoft Office (Word, Excel). SAP experience preferred. High School Diploma/GED required. Associate's/Bachelor's degree preferred. ________________________ Benefits We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children. Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program. _________________________ Your DIFFERENCES enhance our PERFORMANCE At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ About Airgas Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _________________________ California Privacy Notice
    $28k-38k yearly est. Auto-Apply 24d ago
  • Billing Specialist

    Elara Caring

    Collections representative job in Mentor, OH

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. : Billing Specialist - Remote Delivering the right care, at the right time, in the right place is the mission that drives Elara Caring, and that starts with the right people. We have extraordinary employees with a passion and enthusiasm to exceed the expectations of each patient we serve, each visit, every day-and that could include you. Elara Caring is looking for a passionate Billing Specialist to join our elite team of healthcare professionals and make a difference, one patient at a time. Why Join the Elara Caring mission? * Supportive, collaborative environment * Unique, rewarding opportunity caring for patients in their homes * Competitive compensation * Comprehensive onboarding and mentorship * Opportunities for advancement and growth * Medical, dental, and vision benefits, 401K and paid-time off for full-time staff. What is Required? * Associates Degree preferred * 5 years of billing experience in an appropriate clinical care setting or home health environment preferred * Positive attitude * Dedication to quality patient care * Strong communication skills * Reliable transportation to perform job duties Apply with Elara Caring today! This is not a comprehensive list of all job duties; a full will be provided. We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families. Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9. At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location. This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to ********************.
    $30k-40k yearly est. Auto-Apply 7d ago
  • Managed Care/Medicaid Billing Specialist

    Fairlawn Opco LLC

    Collections representative job in Akron, OH

    Job Description Managed Care / Medicaid Billing Specialist Facility: Arbors at Fairlawn We invite you to apply and be part of a team that truly values your contribution. We offer competitive wages and are committed to fostering a workplace where growth, teamwork, and patient-centered care are at the forefront. At the end of each day, knowing that you've made a meaningful impact in the lives of our residents will be your greatest reward. Why Choose Arbors? One of Ohio's Largest Providers of long-term care skilled nursing and short-term rehabilitation services. Employee Focus: We foster a positive culture where employees feel valued, trusted, and have opportunities for growth. Employee Recognition: Regular acknowledgement and celebration of individual and team achievements. Career Development: Opportunities for learning, training, and advancement to help you grow professionally. Key Benefit Package Options? Medical Benefits: Affordable medical insurance options through Anthem Blue Cross Blue Shield. Additional Healthcare Benefits: Dental, vision, and prescription drug insurance options via leading insurance providers. Flexible Pay Options: Get paid daily, weekly, or bi-weekly through UKG Wallet. Benefits Concierge: Internal company assistance in understanding and utilizing your benefit options. Pet Insurance: Three options available Education Assistance: Tuition reimbursement and student loan repayment options. Retirement Savings with 401K. HSA and FSA options Unlimited Referral Bonuses. Start a rewarding and stable career with Arbors today! Education and Licensure: 3 years of Billing experience in a Long-Term Care/Skilled Nursing Facility setting. High School Diploma or equivalent. 3-5 years in accounts receivable in a healthcare environment; preferred Skills and Abilities: Knowledge with Managed Care, Medicare, Medicaid, and Coinsurance and follow-up. Proficient in relevant computer software, Point Click Care, Excel. Prepare, bill, and follow up on Managed Care claims ensuring timely and proper reimbursement. Bill and follow up on secondary claims associated with Manage Care primary billing. Post all payments for Managed Care timely and properly, moving copay amounts to the proper payer source as needed. Thorough understanding of Managed Care, Medicare, and Medicaid in SNF setting Thorough understanding of ADRs (Additional Documentation Request) in both Managed Care and Medicare billing Maintain up to date knowledge of changes in the healthcare industry that affect SNF billing policies and procedures. Take on special projects as needed by management. Resolve any discrepancies through research put forth on the Policy & Procedures of the AR department. Provide complete and accurate documentation for any Write-Offs proposed by the Medicaid biller. Point Click Care system experience is ideal but not required. Strong working experience using Microsoft Excel. Working knowledge of insurance policies and appeals. Other duties as assigned.
    $29k-39k yearly est. 12d ago
  • Billing Specialist-customer Service

    Midwest Vision Partners

    Collections representative job in Brecksville, OH

    Job DescriptionDescriptionAs a Billing Specialist you will be responsible for overseeing the billing process for customers, patients, and MVP platforms. This position performs many accounting, customer service, and organizational tasks to promote the financial health of the organization. Schedule What you will be doing Problem solving to reconcile outstanding balances from insurances and patients Discussing open balances with patients and collect payment accordingly Maintaining collection agency accounts Placing outgoing calls to insurance companies and patients to resolve outstanding claims/balances Exhibiting knowledge of medical insurance and proper use of computer software Posting charges, payments and adjustments in Allscripts Practice Management software Communicating effectively and professionally with physicians, co-workers, managements and patients Performing general office duties and other duties as assigned What you know Required High school diploma or GED Knowledgeable in ICD-10 & CPT Codes Desired One (1) or more years of customer service experience Ophthalmology, Optometry, Ambulatory Surgery Center, and/or Optical billing experience Experience in Revenue Cycle Management What you will receive Competitive wages Robust benefit package including medical, dental, life and disability (short- and long-term) insurance Generous paid time off (PTO) program Seven (7) company paid holidays 401(k) retirement plan with company match An organization focused on People, Passion, Purpose and Progress Inspirational culture
    $29k-39k yearly est. 14d ago
  • Collections Specialist

    EMT Ambulance 3.6company rating

    Collections representative job in North Canton, OH

    Job Description: The Collections Specialist reports to the Billing Manager and is responsible for making outgoing calls to collect balances due as well as receiving incoming calls to answer billing questions. The Collections Specialist's role is to provide support to the Billing Department by taking incoming phone calls and answering billing questions, or taking payments by phone. Outgoing calls can also be made to work on aging patient balances. Accuracy and confidentiality are extremely important in this role. This is an in person, hourly role. Minimum Requirements: HS Diploma, Good Attitude, Understanding of HIPAA, Critical Skills: Communication (both written and verbal), Confidentiality, Attention to Detail, De-escalation skills, Strong Math skills Education & Experience: HS Diploma or GED required; Previous Collections Experience preferred, Posting Experience preferred
    $28k-37k yearly est. 10d ago
  • Biller

    FTMC

    Collections representative job in Norwalk, OH

    Caring For the Community You Love Choose a career to make a difference in people's lives every day, choose Fisher-Titus! Perks of working at Fisher-Titus: * Hours of Work- Full time * Comprehensive Benefits Package- Medical & Dental coverage, 401K match, paid time off, tuition assistance and more! * Shift, Weekend & PRN differential About Fisher-Titus: Fisher-Titus proudly serves the greater Huron County area's 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation. Vision: Be the first choice for healthcare and employment within our community Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community General Summary: Responsible for submitting medical claims to insurance companies and payers such as Medicare and Medicaid. Responsible for reading patient charts to determine medical history, including diagnoses and treatments given. Utilize established medical codes to transcribe patient history that will be used by the office's physicians as well as insurance companies. Responsible for the timely submission of technical or professional medical claims to insurance companies. Essential Functions: * Code and enter all patient visits, tests, etc. * Ensure the accuracy of all patient information in the billing system. * Ensure the timeliness of all charges. * Verify, adjust, and correct bills to ensure accuracy and consistency. * Ensure compliance with all federal, state, and third party billing requirements, rules, and regulations. * Reviews and researches accounts to identify errors with claims. * Ensures corrected claims are created and sent to the payer in a timely fashion. * Reviews account information and able to explain charges and other related inquiries while complying with HIPAA guidelines.
    $32k-41k yearly est. 6d ago
  • Collection Representative I

    McCarthy Burgess & Wolff

    Collections representative job in Middleburg Heights, OH

    Debt Collection agents earn $15/hour plus commission! GENEROUS COMMISSION STRUCTURE Monday - Friday NO WEEKENDS ONSITE One year collection experience preferred. PROFESSIONAL TRAINING PROVIDED Objective Do you have a strong desire for reaching and achieving goals? Do you love working in a collaborating culture with strong purpose and core values? Are you money-motivated and striving for a challenge? If so, McCarthy, Burgess & Wolff, Inc could possibly be the company for you! This position is ideal if you have the following skills and attributes: • Outgoing and personable • Persuasive Speaking Skills • Effective Listening • Time - Management • Ability to solve problems independently • Experienced with using CRM or other customer service management programs. • Strong work ethic.
    $15 hourly 60d+ ago

Learn more about collections representative jobs

How much does a collections representative earn in Lakewood, OH?

The average collections representative in Lakewood, OH earns between $21,000 and $36,000 annually. This compares to the national average collections representative range of $26,000 to $42,000.

Average collections representative salary in Lakewood, OH

$28,000

What are the biggest employers of Collections Representatives in Lakewood, OH?

The biggest employers of Collections Representatives in Lakewood, OH are:
  1. McCarthy Burgess & Wolff
  2. Focusgrouppanel
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