Collections representative jobs in Lexington, KY - 152 jobs
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Customer Service Representative
Tower Hill Insurance Group 4.7
Collections representative job in Lexington, KY
Full-time Description
Candidates must reside within 50 miles of our Lexington, KY office and be willing to work on-site.
A minimum of two (2) to three (3) years of customer service or call center work experience is required. Previous work experience in insurance services or related service industry is a plus.
Tower Hill Insurance Group has an exciting opportunity for a talented Customer Service Representative who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.
The Customer Service Representative is the intermediate professional level responsible for providing excellent customer service support to Insureds, Agents, and related businesses via telephone, emails, or mail correspondence. The role may also perform processing work as assigned when not providing customer service via phone or email. Incumbents in this role may also aid leadership with special projects, daily audits, and other customer service tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Handle inbound/outbound phone and email inquiries about policy changes, renewals, billing information, cancellations, initial claim reporting, claims status, policy guidelines and procedures, policy quoting, and ability to discuss the policy declarations page in detail.
· Service the following contact center queues (Policy Inquiry, Claims, Agency Service, Commercial and TH Specialty Policy and Agency Service) other queues may be assigned as needed.
· Achieve a monthly production score of 87% or above for the following categories: Call Performance, Policy Audits, Aux Reporting, Schedule adherence, and Attendance for six consecutive months.
· Discuss and provide detailed explanation of our Policy Declarations Page which lists each coverage associated with premium amounts.
· Discuss detailed information of endorsement changes made to the policy.
· Provide detailed breakdown of Tower Hill Insurance Exchange.
· Document summary of each customer contact via our system applications.
· Rely on instructions and pre-established guidelines to perform the functions of the job.
· Provide professional and correct information in a business-like and friendly manner with the goal of ensuring customer satisfaction.
· Strive for first-call resolution, including providing options and alternatives to best assist the customer.
· Maintain full knowledge of department FAQs documents.
· Work extended hours to meet Call Center demands and during catastrophes events as needed.
· Prepare faxes, emails, receipts, and other correspondence as requested.
· Conform to proper business etiquette and company guidelines including THIG core values with a positive attitude.
· Assist leadership with special projects and other assigned tasks.
ADDITIONAL DUTIES
This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION
High School Diploma or GED required.
EXPERIENCE
Minimum of two (2) to three (3) years of customer service or call center work experience required. Previous work experience in insurance services or related service industry is a plus.
CERTIFICATIONS
Professional Insurance Designations preferred.
LICENSES
Valid Driver's License required.
Florida 4-40 Customer Service License preferred.
BENEFITS
Medical
Dental
Vision
Life & Disability Insurance
401(k)
Health Savings Account
Accident, Critical Illness and Hospital Indemnity
Pet insurance
Paid time off & Holiday pay
We offer competitive pay and benefits, and well-being programs to support you and your family. For more information about our company, careers and Total Compensation visit: Total Compensation - Tower Hill Insurance (thig.com)
Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to ********************* and let us know the nature of your request and your contact information.
All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources.
$33k-38k yearly est. 4d ago
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Account Representative - Uncapped Commission
Total Quality Logistics, Inc. 4.0
Collections representative job in Lexington, KY
Country USA State Kentucky City Lexington Descriptions & requirements About the role: The Account Representative role at TQL is an opportunity to build a career with a logistics industry leader that offers an award-winning culture and high earning potential with uncapped commission. More than just an entry level sales role, you will be responsible for supporting and working with an established sales team to identify areas of opportunity with their customers to drive revenue. No experience necessary; you will start your career in an accelerated training program to learn the logistics industry. Once training is complete, you focus on growing new and existing business by presenting TQL customers with our transportation services and handling freight issues 24/7/365.
What's in it for you:
* $40,000 minimum annual salary
* Uncapped commission opportunity
* Want to know what the top 20% earn? Ask your recruiter
Who we're looking for:
* You compete daily in a fast-paced, high-energy environment
* You're self-motivated, set ambitious goals and work relentlessly to achieve them
* You're coachable, but also independent and assertive in solving problems
* You're eager to develop complex logistics solutions while delivering great customer service
* College degree preferred, but not required
* Military veterans encouraged to apply
What you'll do:
* Communicate with the sales team and customers as the subject matter expert to build and maintain relationships
* Manage projects from start to finish while overseeing daily shipments and resolve issues to ensure pickups and deliveries are on time
* Work with the sales team to provide and negotiate competitive pricing
* Input, update and manage shipment information in our state-of-the-art systems
* Collaborate with the support team to guarantee each shipment is serviced properly
* Assist with billing and accounting responsibilities as needed
What you need:
* Elite work ethic, 100% in-office, expected to go above and beyond
* Extreme sense of urgency to efficiently juggle dynamic operations
* Strong communication skills with ability to handle conflict
* Solution-focused mindset and exceptional customer service
* Ability to work with the latest technologies
Why TQL:
* Certified Great Place to Work with 800+ lifetime workplace award wins
* Outstanding career growth potential with a structured leadership track
* Comprehensive benefits package
* Health, dental and vision coverage
* 401(k) with company match
* Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Where you'll be: 745 W. New Circle Road, Lexington, Kentucky 40511
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at ******************
*
$40k yearly 60d+ ago
Collections Associate
Vestis Services
Collections representative job in Lexington, KY
The Collections Associate is responsible for the analysis and collection of assigned accounts receivable portfolios for Vestis customers, as well as ensuring that assigned customer accounts are reconciled and accurate to facilitate timely collections inside established payment terms in a call center environment.
**Responsibilities/Essential Functions:**
+ Performs day-to-day activities that ensure effective account management of assigned collection accounts.
+ Reviews open A/R for all assigned accounts and prioritize collection activities to maximize cash collections.
+ Communicates via phone conversations, email, fax and letters with customers concerning status of invoice payments.
+ Performs reconciliations for assigned accounts to maintain accuracy.
+ Follows up on collection calls with customers (external and internal).
+ Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues.
+ Establishes strong working relationships with field team to support collections efforts.
+ Works with customers and field operations in a proactive manner to resolve discrepancies.
+ Reconciles account status using current and historical invoicing and payment activity analysis.
+ Liaison with cash operations regarding cash application specialist to research and reconciles misapplied or payment issues.
+ Resolves all overdue account balances, unassigned cash and payment discrepancies through research, communication and follow up with clients or field operations.
+ Prepares delinquent accounts for placement with outside collection agencies per Vestis policy.
+ Monitors changes in customer financial status and payment patterns.
+ Audits and maintains customer accounts to make sure terms are accurate and customer profiles have current information.
+ Performs other duties as assigned or requested.
**ADDITIONAL RESPONSIBILITIES:**
+ Ability to develop and maintain a positive working relationship with others.
+ Supports and participates in the Company's quality standards with a continuous focus on customer service.
**Knowledge/Skills/Abilities:**
+ High level of organizational skills, integrity and accuracy.
+ Strong communication skills both written and verbal.
+ Strong attention to detail, analytical and problem solving skills.
+ Good interpersonal skills working with internal and external customers.
+ Demonstrated excellent customer service skills.
+ Proficient in Microsoft Office Suite (Word and Excel).
+ Knowledge of Oracle; The ability to prioritize workload and meet tight deadlines.
+ Must be a self-starter, able to work independently as well as be part of a team.
**Experience:**
+ Two plus years of credit and collections experience is preferred but not required.
**Education:**
+ A High school diploma or equivalent is required.
**Environment:**
+ Hybrid / Office Setting.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$30k-54k yearly est. 28d ago
Collections Associate
Vestis 4.0
Collections representative job in Lexington, KY
The Collections Associate is responsible for the analysis and collection of assigned accounts receivable portfolios for Vestis customers, as well as ensuring that assigned customer accounts are reconciled and accurate to facilitate timely collections inside established payment terms in a call center environment.
Responsibilities/Essential Functions:
* Performs day-to-day activities that ensure effective account management of assigned collection accounts.
* Reviews open A/R for all assigned accounts and prioritize collection activities to maximize cash collections.
* Communicates via phone conversations, email, fax and letters with customers concerning status of invoice payments.
* Performs reconciliations for assigned accounts to maintain accuracy.
* Follows up on collection calls with customers (external and internal).
* Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues.
* Establishes strong working relationships with field team to support collections efforts.
* Works with customers and field operations in a proactive manner to resolve discrepancies.
* Reconciles account status using current and historical invoicing and payment activity analysis.
* Liaison with cash operations regarding cash application specialist to research and reconciles misapplied or payment issues.
* Resolves all overdue account balances, unassigned cash and payment discrepancies through research, communication and follow up with clients or field operations.
* Prepares delinquent accounts for placement with outside collection agencies per Vestis policy.
* Monitors changes in customer financial status and payment patterns.
* Audits and maintains customer accounts to make sure terms are accurate and customer profiles have current information.
* Performs other duties as assigned or requested.
ADDITIONAL RESPONSIBILITIES:
* Ability to develop and maintain a positive working relationship with others.
* Supports and participates in the Company's quality standards with a continuous focus on customer service.
Knowledge/Skills/Abilities:
* High level of organizational skills, integrity and accuracy.
* Strong communication skills both written and verbal.
* Strong attention to detail, analytical and problem solving skills.
* Good interpersonal skills working with internal and external customers.
* Demonstrated excellent customer service skills.
* Proficient in Microsoft Office Suite (Word and Excel).
* Knowledge of Oracle; The ability to prioritize workload and meet tight deadlines.
* Must be a self-starter, able to work independently as well as be part of a team.
Experience:
* Two plus years of credit and collections experience is preferred but not required.
Education:
* A High school diploma or equivalent is required.
Environment:
* Hybrid / Office Setting.
$32k-46k yearly est. 28d ago
E-Billing Specialist
Frost Brown Todd LLP 4.8
Collections representative job in Lexington, KY
Job Description
FBT Gibbons is currently searching for a full-time E-Billing Specialist to join our firm. This position will play a crucial role in managing the e-billing process, ensuring accurate and timely submission of invoices, and resolving any issues that arise.
Key Responsibilities:
Collaborate with billing assistants, attorneys, LPAs, and clients for e-billing setup, rate management and accrual submissions.
Enforce client e-billing guidelines by proactively setting up rules and constraints within financial software used by the firm.
Utilize FBT Gibbons software solutions to address and correct rates and other e-billing issues before invoices reach the prebill stage.
Work with FBT Gibbons software solutions to create and submit e-billed invoices via BillBlast, or manually with Ledes files directly onto vendor e-billing sites.
Collaborate with billing assistants to ensure successful resolution of all e-billing submissions.
Track, report, and provide deduction reports to attorneys on all appeal items for assigned attorneys and or billing assistants and work through appeal submissions of same.
Follow up promptly on rejected or pending e-bills to ensure timely resolution.
Create and revise basic spreadsheet reports.
Track all e-billing efforts in ARCS, exporting email communication and critical information on history of e-billing submissions through resolutions.
Coordinate with the Rate Management Specialist to update rates for e-billed clients.
Assist with e-billing email group and profile emails in e-billing software as needed.
Assist with other special e-billing requests.
Conduct daily review of Intapp forms to ensure proper setup in Aderant, including invoicing requirements, rates, special billing requirements, and approval processes.
Qualifications:
College degree or commensurate experience with high school diploma.
3+ years of billing experience. Legal billing experience strongly preferred.
Interpersonal skills necessary to maintain effective relationships with attorneys and business professionals via telephone, email or in person to provide information with ordinary courtesy and tact.
Must have attention to detail with an eye for accuracy.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Knowledge of Aderant Software a plus.
Proficiency in Microsoft Office products such as Word, Excel, Outlook.
FBT Gibbons offers a competitive salary and a comprehensive benefits package including medical (HSA with employer contribution or PPO options), dental, vision, life, short- and long-term disability, various parental leaves, well-being/EAP, sick and vacation time as well as a generous 401k retirement package (with matching and profit-sharing benefits).
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
FBT Gibbons is fully committed to equality of opportunity in all aspects of employment. It is the policy of FBT Gibbons to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status.
$29k-34k yearly est. 12d ago
Hospice Billing Representative
Bluegrass Care Navigators
Collections representative job in Lexington, KY
Schedule: Monday- Friday 8:00am-4:30pm The Hospice Billing Representative is responsible for generating and processing all billing for Everent Health, Inc. The Hospice Billing Representative must maintain relationships and be in constant contact with the financial intermediary, Medicare, Medicaid, and payors to enable timely research and resolution of issues with patient billing.
Position Qualifications:
High school diploma or GED required.
Minimum three years of general office experience required.
Kentucky Medicaid Kentucky Level of Care System (KLOCS) experience, preferred.
Medical billing or other medical field related experience, including Medicare, Medicaid, and other third parties preferred.
$29k-35k yearly est. 12d ago
Customer Service
Arnold Family of Restaurants, LLC
Collections representative job in Frankfort, KY
Job Description
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old.
Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
$24k-32k yearly est. 29d ago
Sr, Specialist, Account Management (PSAO Support)
Cardinal Health 4.4
Collections representative job in Frankfort, KY
**What Account Management contributes to Cardinal Health** The Customer Care Account Management Representative serves as the primary point of contact for approximately 6,000+ retail independent pharmacies, VIP buying groups, and hospital systems. Reps are expected to resolve issues efficiently while maintaining strong relationships with customers and sales representatives. This role manages 15-40 daily interactions via phone, inquiry intake form, and live chat, addressing complex topics including but not limited to pharmacy reimbursement, PBM contracting and affilation, claim adjudication, credentialing, and PSAO onboarding serving as the main conduit to Cardinal Health's PSAO's (LeaderNET, MSInterNet, and MCC).
Furthermore, this role acts as a dedicated single point of contact for both Product and Solutions inquiries, as well as PSAO-related questions, for our Topco buying group and Health System group.
Customer Care Account Management Representatives are responsible for ensuring the smooth operation of pharmacy back-office functions and providing expert support related to Managed Care and PSAO inquiries.
This role operates in a dynamic, high-volume environment requiring exceptional communication skills and the ability to confidently engage with key stakeholders via telephone. Candidates must demonstrate a commitment to delivering seamless customer service, exhibiting strong personal leadership, interpersonal skills, and effective communication techniques. The ability to successfully navigate escalated customer and sales-related calls is essential. Prior experience with Managed Care and PSAOs, pharmacy reimbursement processes, PBM contracts, and in-store pharmacy operations is highly desirable
**Shift: Monday-Friday 8:00AM-5:00PM EST**
**Responsibilities**
+ Will possess Tier 1 knowledge of all PSAO focuses
+ Working and routing Inquiry Intake Forms for PSAO Support
+ Customer outreach through email and over the phone
+ Manage an average of 10-20 customer cases at a time
+ Answer an average of 15-40 incoming calls per day from pharmacy staff and Sales Team
+ Act as the designated Managed Care representative in recurring meetings with pharmacy chains and buying groups, addressing inquiries and providing updates
+ Attend and contribute to daily CCAM Team huddles and scheduled PSAO/Pharmacy group meetings, fostering collaboration and knowledge sharing.
+ Attend and engage in cross-departmental meetings
+ Act as a primary point of contact for pharmacy buying groups and hospital systems (e.g., Topco pharmacies and Health Systems) regarding Product & Solutions and PSAO-related Tier 1 inquiries
+ Lead and moderate New Customer Orientation calls, ensuring a positive and informative experience for newly onboarded pharmacy customers
+ Participate fully in the Mentorship Program, embracing opportunities to both mentor colleagues and be mentored to enhance skills and knowledge
+ Confident, articulate, and professional speaking and writing abilities
+ Ability to effectively apply de-escalation techniques during customer interactions
+ Ability to use resources and critical thinking skills to navigate grey areas in customer and sales interactions
+ Maintain structured and organized day-to-day responsibilities
+ Adaptable to the fluctuating healthcare landscape and open to new ideas and concepts
+ Acts as an advocate and liaison between the customer and the PSAO
+ Applies basic concepts, principles and technical capabilities to perform routine tasks
+ Responsible for identifying and tracking customer pain points
+ Proficiency in collaborating with colleagues in a virtual setting, maintaining a high level of professionalism and respect
+ Maintain required phone coverage levels and proactively communicate any potential deviations to the team
+ Able and willing to independently troubleshoot technical issues
+ Implement processes that improve overall customer experience
**Qualifications**
+ 1-3+ years of previous customer service experience, required
+ Managed care, reimbursement, and PBM knowledge, preferred
+ Pharmacy experience and/or Pharmacy Technicians, preferred
+ Prior computer experience using Microsoft Office systems, required
+ Proficiency in verbal and written communication, with a demonstrated commitment to active listening and effective interpersonal interactions.
+ Demonstrates organizational skills and a commitment to detail, ensuring high-quality work and adherence to standards
+ Possesses a strong work ethic and team player mentality
+ Possesses a professional and empathetic approach, exhibiting patience and a positive attitude when collaborating with peers and serving customers
+ Demonstrates skill in establishing rapport and fostering effective communication with Sales
**What is expected of you and others at this level**
+ Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
+ Works on projects of moderate scope and complexity
+ Identifies possbile solutions to a variety of technical problems and takes actions to resolve
+ Applies judgment within defined parameters
+ Receives general guidance may receive more detailed instruction on new projects
+ Work reviewed for sound reasoning and accuracy
**Anticipated salary range:** $57,000- $81,600
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 3/24/2026*if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$57k-81.6k yearly 1d ago
Account Representative - State Farm Agent Team Member
David Lovejoy-State Farm Agent
Collections representative job in Lexington, KY
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION: David Lovejoy's State Farm Insurance Agency is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As an Account Representative, your knowledge of insurance products and industry trends equips you to communicate directly with clients, identify their needs, and market products or services that maximize value. You may also assist in developing strategies and establishing quotas for our agency. Insurance license in KY is a job requirement. Licensed only apply.
If you are energetic, goal-oriented, and sales-minded, we are excited to harness your talents in this rewarding opportunity to build your career.
RESPONSIBILITIES:
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Work with the agent to establish and meet marketing goals.
Maintain a strong work ethic with a total commitment to success each and every day.
Work alongside your agencys team to ensure successful long-lasting customer relations.
QUALIFICATIONS:
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Successful track record of meeting sales goals/quotas preferred
Ability to effectively relate to a customer
Property & Casualty license
$28k-41k yearly est. 12d ago
Account Representative - State Farm Agent Team Member
Clint Conrad-State Farm Agent
Collections representative job in Lexington, KY
Job DescriptionBenefits:
License reimbursement
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As Account Representative - State Farm Agent Team Member for Clint Conrad - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Provide information about insurance products and services.
Assist clients with policy applications and renewals.
Handle client inquiries and provide timely responses.
Maintain accurate records of client interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Experience in customer service or sales preferred.
$28k-41k yearly est. 2d ago
Account Representative - State Farm Agent Team Member
Levi Monk-State Farm Agent
Collections representative job in Lexington, KY
Job DescriptionBenefits:
Bonus based on performance
Company parties
Free food & snacks
Opportunity for advancement
Paid time off
Training & development
Wellness resources
ROLE DESCRIPTION:
As an Account Representative at the Levi Monk State Farm Agency, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Provide information about insurance products and services.
Assist customers with policy applications and renewals.
Handle customer inquiries and provide timely responses.
Proficient using company-provided desktop computer and laptop.
QUALIFICATIONS:
Property & Casualty License (Must be able to obtain within 30 days)
Life & Health License (Must be able to obtain within 90 days)
Sales Experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Drive and motivation
Ready for new career opportunities
Eager to learn
$28k-41k yearly est. 5d ago
Account Representatives Needed - Immediate Hire
Top Notch Marketing Solutions
Collections representative job in Nicholasville, KY
Top Notch Marketing Solutions, Inc. is an in-store promotional marketing and sales company. Our clients have a huge presence in some of the nation's largest retailers. We bring the traditional forms of marketing to LIFE by putting PEOPLE inside stores to help customers with any questions they may have and show customers the benefits these clients provide. This face to face method of marketing has a proven track record of success. Due to this success we are a rapidly growing company that is always looking for more.
Job Description
If you have great people skills and enjoy working with the public, we want to meet you!
We are seeking full-time Account Representatives who are career minded and possess unmatched people skills. This is an entry level opening NOT in a call center environment. As a result of clients placing a high value on the more personalized approach and excellent customer service delivered by the customer service team, there is a new opening for the expansion of our campaigns.
Servicing clients with a smile and a handshake is why the customer service division has enjoyed unprecedented growth this year. Campaigns are focused on developing and executing unique, and personable advertising strategies designed to generate new customers for clients.
The Goals Are Simple: Every consumer must benefit from the promotions, every client must benefit from the services provided and every representative must benefit from the training and team spirit of the company!
The Challenge: We are continuously expanding the client base as well as the number of territories covered on a national scale. The current client base is extremely diverse, and rapidly growing. These growing marketing campaigns are in need of Account Representatives that can work on site at the promotional events providing direct customer and client support through promotional techniques.
Qualifications
QUALIFICATIONS
Account Representatives work in an environment that is centered on being a part of a team and being included in a family atmosphere. By bringing together diverse individuals who have an array of expertise, skills and potential, it helps senior management to create progressive promotional event solutions for clients. We are looking for key individuals to provide customer service and promotional knowledge to the existing and future client base.
Entry Level Job Requirements:
Customer Service--assist the consumer in making an educated decision on their purchase
Marketing--learn the marketing campaigns through in-office and in the field training
Sales--execute the marketing campaigns in the retail setting
Management Training Program--we want to take you from an entry level role to a management position
Benefits of the Account Representative Position:
Comprehensive Paid Training
Flexible Scheduling
Numerous Advancement Opportunities
Requirements:
Ability to adapt to a variety of people
Winning attitude and dedication to ensuring customer satisfaction
Positive attitude and ability to work well within a team environment
Leadership skills
Experience in customer service, retail, sales or marketing is beneficial.
Associate or Bachelor degree preferred but not required
APPLY TODAY FOR IMMEDIATE CONSIDERATION! Respond to this post with your resume attached!
All resumes are reviewed by within 24 hours during the week and first thing on Monday morning!
Additional Information
All Training Provided
Base pay plus commissions
Opportunities to earn bonuses
All growth to management is from within
$28k-41k yearly est. 60d+ ago
Account Representative - State Farm Agent Team Member
Jason Dunn-State Farm Agent
Collections representative job in Frankfort, KY
Job DescriptionBenefits:
Simple IRA
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Account Representative - State Farm Agent Team Member with Jason Dunn - State Farm Agent, you will play a key role in driving the growth and success of our insurance agency. Your proactive approach, sales aptitude, and commitment to building lasting relationships with clients will set you apart. This position is perfect for someone who thrives on identifying customer needs, delivering tailored insurance solutions, and consistently exceeding sales goals.
In this role, youll combine exceptional communication skills, a sales-driven mindset, and a passion for helping people. Youll have the opportunity to develop professionally while contributing to the agencys success. We are excited to meet driven, sales-focused candidates who are eager to grow within our agency. High performers can anticipate opportunities for advancement.
RESPONSIBILITIES:
Generate leads and actively pursue new business opportunities.
Educate clients about insurance products and recommend appropriate coverage options.
Foster strong client relationships through regular follow-ups and proactive communication.
Maintain accurate client records and manage policy updates efficiently.
QUALIFICATIONS:
Excellent communication and relationship-building abilities.
Experience in sales or customer service preferred.
Goal-oriented and motivated by achieving measurable results.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
$28k-41k yearly est. 10d ago
Account Representative - State Farm Agent Team Member
Brian Brashear-State Farm Agent
Collections representative job in Taylorsville, KY
Job DescriptionBenefits:
License reimbursement
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR AGENCY:
Our agency opened in 2021 and has grown into a strong team of five professionals who share a passion for helping others and building lasting relationships. Before opening the agency, I spent two and a half years working for another State Farm agent, gaining firsthand experience in how to run a successful office. My background also includes several years in life insurance sales and advising, as well as a career in high school education where I helped students strengthen their reading and writing skills an experience that taught me the value of patience, communication, and leadership.
Were actively involved in our community, participating in local events throughout the year. I currently serve as Vice President of our citys Main Street Committee, and our team regularly supports local initiatives such as clothing drives during the winter and sponsoring families at Christmas. Giving back is a core part of who we are.
We offer great benefits including health coverage and license reimbursement, along with a supportive, growth-focused environment. Our office culture is centered around teamwork, learning, and positivity. We celebrate wins, learn from challenges, and focus on continuous improvement.
Were looking for personable, motivated individuals who arent afraid to make mistakes, grow, and become an essential part of our winning team.
ROLE DESCRIPTION:
As Account Representative - State Farm Agent Team Member for Brian Brashear - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Provide information about insurance products and services.
Assist customers with policy applications and renewals.
Handle customer inquiries and provide timely responses.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Experience in customer service or sales preferred.
$28k-41k yearly est. 16d ago
Account Representative - State Farm Agent Team Member
Jon Clark-State Farm Agent
Collections representative job in Richmond, KY
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Free food & snacks
Opportunity for advancement
Paid time off
Training & development
Signing bonus
ROLE DESCRIPTION:
As Account Representative - State Farm Agent Team Member for Jon Clark - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services in order to meet their needs.
Tired of a job? Looking for a career? All places of work are not the same...If you are a gritty, determined, sociable, and sales-minded professional who wants to grow personally and professionally, we want you on our team!
RESPONSIBILITIES:
New customer prospecting and onboarding.
Outbound sales via calls and in person interactions.
Meeting individual and sales team targets/goals.
Handle customer inquiries and provide timely responses.
Maintain accurate records of customer interactions.
Carrying yourself in a respectable and professional manor.
Continued professional development.
QUALIFICATIONS:
Licensed in Property/Casualty/Life/Health
Independently driven/intrinsically motivated.
Values a positive team environment.
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Competitive drive to succeed.
Goal and performance oriented.
Comfortable in a faith lead business environment.
Efficient in Microsoft excel, word, outlook, and typing.
Morally grounded in honesty and integrity.
$28k-41k yearly est. 1d ago
Account Representative - State Farm Agent Team Member
Craig Loftis-State Farm Agent
Collections representative job in Berea, KY
Job DescriptionBenefits:
License reimbursement
401(k) matching
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As Account Representative - State Farm Agent Team Member for Craig Loftis - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Provide information about insurance products and services.
Assist customers with policy applications and renewals.
Handle customer inquiries and provide timely responses.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Experience in customer service or sales preferred.
$28k-41k yearly est. 15d ago
Part Time Billing A/R Specialist
New Beginnings Therapy Services 3.7
Collections representative job in Richmond, KY
Job DescriptionBenefits:
Flexible schedule
Free uniforms
New Beginnings Pediatric Therapy is a small business in Richmond, KY. We are agile and our goal is to Create a warm and welcoming environment to patients and their families. Our clinic is like a close knit family and we look forward to welcoming you to our space! .
Our work environment includes:
Modern office setting
Searching each financial statement for any payment inconsistencies or errors and balancing billing in the EMR.
Collaborating with patients or customers, third party institutions and other team members to resolve billing inconsistencies and errors
Creating invoices and billing materials to be sent directly to a customer or patient
Inputting payment history, upcoming payment information or other financial data into an individual account
Submitting secondary claims for reimbursement via a billing clearinghouse
Translating medical code
Duties include....-Submitting insurance claims (professional CMS 1500)
Duties include....
-Submitting Secondary Insurance Claims
-Interpreting Insurance EOBs for A/R and Invoicing puposes
-Processing patient invoices
Systems Used:Clinic Source Inovalon Excel
Experience:2-5 Years Billing/Insurance
Experience: Insurance Billing/Coding Experience Preferred
Preferred Skills: Must be well organized Efficient in Microsoft
Detail Oriented
Adaptable
Job Type: Part-time
$32k-41k yearly est. 24d ago
Accounts Receivable Specialist
Propump & Controls
Collections representative job in Shelbyville, KY
Full-time Description
Provides support and assistance to PPC employees and Customers for all processes related to Quotes, Sales & Service Orders for the CC, GA, NC, SC and MI Regions. Creates and maintains customer records and provides additional clerical support for the Accounting Team.
Specific Responsibilities:
Work with potential customers to send and receive credit application packages, including but not limited to, the credit application, applicable tax exemption certificates, and other documentation as required. Review documents from potential customers for accuracy and forward to the Accounting Manager for review (the Accounting Supervisor if Manager is not available).
Set customers up in Acumatica, attaching application documents to their master record. Ensure they are assigned the proper region, customer class and tax assignment. Set up locations as needed. Enter all contacts from the application (with titles, email addresses and phone numbers). Work with the Accounting Assistant to set up sales tax exemptions in Vertex if needed.
Invoice Sales, Service & Web Orders ensuring accuracy of information & the process. Email invoices to appropriate persons or departments for the customer's Accounts Payable department.
Assist Technicians, Service & Regional Managers with all aspects of Sales & Service orders, ensuring excellent Customer Service.
Create deposit invoices, proforma invoices and commercial invoices for overseas shipments for customers as needed.
Take Credit Card payments from customers as needed.
Obtain Certificates of Insurance for jobs as needed.
Act as backup for answering phone calls and assisting with needs of persons on the phone.
Assist with Customer Statements and AR Aging activities as needed.
Request credit memos as needed.
Reach out to customers for renewal of VTSCADAs, MCI, and PPS cell modem renewals.
Other tasks as assigned.
Essential Functions:
Creates and maintains customer records, including working with customers to receive credit application packages, reviewing and forwarding application packages for approval by the Accounting Manager and/or Supervisor, setting up customers in Acumatica.
Provides support and assistance to Managers and Technicians in setting up Quotes, Sales & Service Orders assuring that information is accurate from the beginning of the process.
Works with the Regional Managers, Service Managers, Technicians and Supply Chain Group (SCG) to coordinate Purchase Orders for Sales & Services orders as needed.
Invoices Sales, Service & Web Orders ensuring accuracy of information & the process.
Works with customers to answer questions regarding all aspects of customer activities, including but not limited to, Sales & Service Orders, invoices, customer deposits, credit card payments, and insurance certificates.
Provide support as needed for various projects for the Accounting Team.
Requirements
Education and/or Experience
Associates degree or equivalent experience in the Credit industry is preferred
Minimum 3 years' experience in Credit or Accounting
Qualifications:
Excellent communication and interpersonal skills to work effectively with internal teams, external partners, and customers
Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a fast-paced and dynamic environment
Strong analytical, problem-solving, and critical-thinking skills
Must have the persistence and dedication necessary to treat every amount owed to the company the same and accept the challenge of collecting every dollar
An ability to deal with and treat confidentially certain information is required
Must be very organized and have great written and verbal communication skills
Strong attention to detail
Proficient in Microsoft Outlook, Word, and Excel
Salary Description $21.16 - $22.60 an hour ($44K - $47K / year)
$44k-47k yearly 40d ago
Customer Service Representative
Tower Hill Insurance Group, LLC 4.7
Collections representative job in Lexington, KY
Candidates must reside within 50 miles of our Lexington, KY office and be willing to work on-site. A minimum of two (2) to three (3) years of customer service or call center work experience is required. Previous work experience in insurance services or related service industry is a plus.
Tower Hill Insurance Group has an exciting opportunity for a talented Customer Service Representative who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.
The Customer Service Representative is the intermediate professional level responsible for providing excellent customer service support to Insureds, Agents, and related businesses via telephone, emails, or mail correspondence. The role may also perform processing work as assigned when not providing customer service via phone or email. Incumbents in this role may also aid leadership with special projects, daily audits, and other customer service tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Handle inbound/outbound phone and email inquiries about policy changes, renewals, billing information, cancellations, initial claim reporting, claims status, policy guidelines and procedures, policy quoting, and ability to discuss the policy declarations page in detail.
* Service the following contact center queues (Policy Inquiry, Claims, Agency Service, Commercial and TH Specialty Policy and Agency Service) other queues may be assigned as needed.
* Achieve a monthly production score of 87% or above for the following categories: Call Performance, Policy Audits, Aux Reporting, Schedule adherence, and Attendance for six consecutive months.
* Discuss and provide detailed explanation of our Policy Declarations Page which lists each coverage associated with premium amounts.
* Discuss detailed information of endorsement changes made to the policy.
* Provide detailed breakdown of Tower Hill Insurance Exchange.
* Document summary of each customer contact via our system applications.
* Rely on instructions and pre-established guidelines to perform the functions of the job.
* Provide professional and correct information in a business-like and friendly manner with the goal of ensuring customer satisfaction.
* Strive for first-call resolution, including providing options and alternatives to best assist the customer.
* Maintain full knowledge of department FAQs documents.
* Work extended hours to meet Call Center demands and during catastrophes events as needed.
* Prepare faxes, emails, receipts, and other correspondence as requested.
* Conform to proper business etiquette and company guidelines including THIG core values with a positive attitude.
* Assist leadership with special projects and other assigned tasks.
ADDITIONAL DUTIES
This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION
High School Diploma or GED required.
EXPERIENCE
Minimum of two (2) to three (3) years of customer service or call center work experience required. Previous work experience in insurance services or related service industry is a plus.
CERTIFICATIONS
Professional Insurance Designations preferred.
LICENSES
Valid Driver's License required.
Florida 4-40 Customer Service License preferred.
BENEFITS
* Medical
* Dental
* Vision
* Life & Disability Insurance
* 401(k)
* Health Savings Account
* Accident, Critical Illness and Hospital Indemnity
* Pet insurance
* Paid time off & Holiday pay
We offer competitive pay and benefits, and well-being programs to support you and your family. For more information about our company, careers and Total Compensation visit: Total Compensation - Tower Hill Insurance (thig.com)
Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to ********************* and let us know the nature of your request and your contact information.
All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources.
$33k-38k yearly est. 4d ago
Accounts Receivable Specialist, Customer Service Operations
Cardinal Health 4.4
Collections representative job in Frankfort, KY
**Remote Hours: Monday - Friday, 7:00 AM - 3:30 PM PST (or based on business need)** **_What Accounts Receivable Specialist II contributes to Cardinal Health_** Account Receivable Specialist II is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA.
+ Demonstrates knowledge of financial processes, systems, controls, and work streams.
+ Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls.
+ Possesses understanding of service level goals and objectives when providing customer support.
+ Demonstrates ability to respond to non-standard requests from vendors and customers.
+ Possesses strong organizational skills and prioritizes getting the right things done.
**_Responsibilities_**
+ Submitting medical documentation/billing data to insurance providers
+ Researching and appealing denied and rejected claims
+ Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing
+ Following up on unpaid claims within standard billing cycle time frame
+ Calling insurance companies regarding any discrepancy in payment if necessary
+ Reviewing insurance payments for accuracy and completeness
**_Qualifications_**
+ HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred
+ 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred
+ Strong knowledge of Microsoft Excel
+ Ability to work independently and collaboratively within team environment
+ Able to multi-task and meet tight deadlines
+ Excellent problem-solving skills
+ Strong communication skills
+ Familiarity with ICD-10 coding
+ Competent with computer systems, software and 10 key calculators
+ Knowledge of medical terminology
**_What is expected of you and others at this level_**
+ Applies basic concepts, principles, and technical capabilities to perform routine tasks
+ Works on projects of limited scope and complexity
+ Follows established procedures to resolve readily identifiable technical problems
+ Works under direct supervision and receives detailed instructions
+ Develops competence by performing structured work assignments
**Anticipated hourly range:** $22.30 per hour - $28.80 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 1/10/2026 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
How much does a collections representative earn in Lexington, KY?
The average collections representative in Lexington, KY earns between $21,000 and $35,000 annually. This compares to the national average collections representative range of $26,000 to $42,000.
Average collections representative salary in Lexington, KY