Customer Service Representative
Collections representative job in Marietta, GA
Duration: 26 Weeks, contract to hire
Shift Details: Monday - Friday: 8:00 a.m.-5:00 p.m. *Saturday Flexibility if needed.
Pay Rate: $17.50/hr
JOB DESCRIPTION
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delight our customers at every step of the experience. In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter what your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.
RESPONSIBILITIES
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
QUALIFICATIONS
At a minimum, you'll need:
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It'd be great if you also have:
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations
JN003
SWIFT Payments SME
Collections representative job in Atlanta, GA
We are
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.
Our Challenge
SWIFT technologist is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the role include ensuring that SWIFT provided software is installed, configured, and supported to meet functional, non-functional, and compliance requirements. Requires knowledge for different services provided by the SWIFT network.
Additional Information*
The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Atlanta, GA is Salary: $100K - 115K per annum & benefits (see below).
The Role
Responsibilities
Business Products & Strategy
Financials & Resource Management - financial data and the impact that their role has within a team.
Planning, Execution & Process - Facilitates team planning ceremonies against backlog/prioritized work. Manages risk/dependencies/impediments for one team.
Ability to answer teams Agile/waterfall framework questions.
Test Engineering - testing practices but has not been involved in hands on testing.
DevOps & Release Automation - Basic knowledge of automation and continuous delivery practices. Ability to participate in their role and utilize necessary tools with minimal guidance.
Application & Data Architecture - Possesses an understanding of architecture. Participates in or supports delivery of architecture designs and implementations.
Data Management - Has knowledge of data management practices and technologies but has not been hands on with the development of a data system.
Experience Design - Has a basic understanding of experience design principles and familiar with the brand and accessibility guidelines.
Promotes Collaboration - Collaborates with own team and across teams. Asks questions to obtain views from others.
Influence Decisions - Presents their own point of view with a clear rationale, facts and figures. Clearly displays how their proposed solution or course of action is superior to other options by using facts/evidence to support it.
Achieves Sustainable Results - Tracks the effectiveness of solutions through KPI's. Incorporates technical and financial factors when comparing different approaches to solutions.
Contribute to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause.
Document and communicate required information for deployment, maintenance, support, and business functionality.
The Requirement
5-10+ years in Technology industry
3-5 years hands-on experience in installing patches, maintaining, troubleshoot and testing SWIFT products: SWIFT Alliance Gateway, SWIFT Alliance Access, SWIFT Web Platform, SWIFT Net Link
Able to demonstrate a knowledge of all SWIFT messaging formats.
Demonstrated experience in SWIFT protocols.
Strong communication skills - written, verbal, visual presentations, and effective listening skills.
Ability and desire to think creatively to deliver business results both independently and as part of a team.
Agile Delivery - 1+ years of experience with Agile project delivery.
Risk/Regulatory/Compliance - 3+ year experience managing completion of application related documentation to meet risk, regulatory and compliance requirements.
Infrastructure - Experience with infrastructure upgrade/replacement projects a plus
Industry Formats - Knowledge of ISO20022 Payment Format a plus
Emerging Payments - Knowledge of US RTP, SEPA Instant, Fed Now or relevant Realtime payment processing formats a plus
Preferred Skills:
Experience in Alliance Messaging Hub a plus
Good understanding of the SDLC lifecycle
Experience with SWIFT Hardware Security Modules
We offer:
A multinational organization with 58 offices in 21 countries and the possibility to work abroad
15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days)
A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability
Flexible hybrid policy
RRSP with employer's contribution up to 4%
A higher education certification policy
On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms
A truly diverse, fun-loving and global work culture
S YNECHRON'S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Customer Service Representative
Collections representative job in Marietta, GA
We are seeking experienced Customer Service Representatives to join our team in a hybrid capacity based in Atlanta. This role is ideal for professionals with strong call center backgrounds who excel in high-volume environments and consistently deliver a polished, customer-focused experience.
Responsibilities
• Handle 80-100 inbound calls per day in a high-volume call center environment
• Deliver professional, articulate, and effective customer service
• Resolve customer inquiries accurately and efficiently while maintaining a positive experience
• Collaborate with peers and leadership to improve processes and overall service delivery
Requirements
• 3+ years of call center experience in a fast-paced, high-volume environment
• Proven customer service skills with excellent communication and professionalism
• Ability to manage high call volumes while maintaining quality interactions
Nice to Have
• Bachelor's degree strongly preferred (candidates with less experience may be considered with a degree)
• Insurance industry experience is a plus, but not required
Head of Payments
Collections representative job in Atlanta, GA
Our client, a fast-growing SaaS provider in the healthcare industry, is seeking a Head of Payments to lead the long-term payments strategy and transformation. This role will shape the business's evolution from a payment gateway integration model toward becoming an ISO or PayFac, while driving adoption, monetization, and operational excellence across multiple product lines.
Key Responsibilities
Define and execute the payments strategy, including transition from gateway integration to ISO/PayFac model.
Build and lead payments teams, covering risk, underwriting, operations, and vendor management.
Own partnerships and negotiations with payment providers, ensuring scalability, compliance, and profitability.
Collaborate cross-functionally with product, sales, and marketing to embed integrated payments into the go-to-market approach.
Take full P&L ownership of the payments function, driving revenue, cost optimization, and long-term enterprise value.
Ideal Candidate
7 - 10+ years' experience in the payments SaaS industry; healthcare experience is a plus.
Proven expertise building or scaling ISO/PayFac infrastructure and managing risk/underwriting teams.
Strong track record in SMB eCommerce and medium-to-high-risk merchant environments.
Experience working cross-functionally with sales, product, and customer success on strategic initiatives.
Commercially driven, analytical, and comfortable operating in a fast-paced, evolving environment.
Billing Specialist
Collections representative job in Gainesville, GA
Insight Global is looking for a highly motivated, communicative individual to work for one of our large logistics companies. On a day-to-day basis, this person will:
- Data entry and audit for customer freight bills
- internal departmental communication to address order problems
- Communicate with various internal company departments to address problems preventing others from billing to a customer
- Secure necessary documentation from transportation providers for customer billing
Required Skills & Experience
- 1+ year experience in Trucking/Logistics industry
- 1+ year experience in audit, AP/AR, or load planning
- Self-starter mentality
Collections and Deductions Analyst
Collections representative job in Atlanta, GA
We are seeking an Collections and Deductions Analyst. This role is responsible for researching and reconciling customer disputes, payments, credits, invoices, and contracts to reflect the proper status and balance of the customer's account receivable and ensure payment recovery on invalid short payments/claims. Disputes are researched utilizing SAP, Customer and third-party websites and external and internal departments. Position handles significant high volumes which requires fast decision making and a self-starter requiring minimal supervision. Analyze historical customer payments and disputes to derive issues, trends and root cause analysis using multiple systems and customer supplied information.
PRIMARY DUTIES AND RESPONSIBILITIES:
Monitor and track the daily analysis of customer disputed invoices/short-payments on a very high volume-based activity.
Perform analysis of customer accounts based on the customer's purchases, payment history, credit worthiness, credit limit exposure and our business strategy.
Track and evaluate past due A/R accounts to reduce the risk of credit exposure
Evaluate credit worthiness of accounts and determine proper account order hold or releases
Ability to research cash application matters on customer account
Evaluate aged items for bad debt write off and refund analysis
Perform offsetting adjustments to ensure customer account balances are properly stated
Contact customers to secure payment on overdue balances, issues resolution on open items
Provide guidance and support to Sales and Operations Managers, Logistics, Common carrier disputes, outside Distribution operations about the release of orders to accounts that have aged accounts receivable.
Maintain a strong cross functional communication with Sales, Logistics, and Management regarding identified account risks, potential credit problems, disputes and customer comments. Identify and escalate as necessary.
Provide monthly and ad-hoc reports and updates to key stakeholders
Systems:
Maintain and manage all data related to customer discounts, allowances and other deductions in SAP
Track work on deductions issues unless the issue is resolved
Research Cash Applications done on customers from Bank Statements
Compliance:
Following SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputes.
Ensures GAAP, SOX and Watts policies and procedures are adhered to and the ongoing operation, maintenance and controls of the AR system;
Ensure proper SOX documentation on customer accounts, credit memo issuance and approvals
Support audits of deductions, payments and write-offs
Identify and assist in the preparation of accounts for placement with collection agencies or 3rd Party activity.
Financial Responsibilities:
Financial recovery of invalid disputed customer account receivables balances
Negotiate and structure payment plans
Ensure customer accounts are accurately stated in adherence to US GAAP
Recommend write offs for uncollectable open invoices and disputed balances
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Requires broad training in fields such as business administration, accountancy, generally obtained through completion of a four-year Bachelor's degree program
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Associate Degree in Accounting or Finance, but Bachelor's Degree preferred
5 years of A/R software experience for large corporations such as SAP, Oracle, etc
5 years minimum of A/R Dispute resolution experience in a large organization, working with vendor portals
5 years minimum of Cash Application research and analysis
Must have Advanced Excel skills: writing advanced formulas, Pivot Tables, V-lookups, etc.
5 years of experience working with functional groups and different level of employees throughout the organization to achieve business results effectively and professionally
5 years following GAAP and SOX requirements in a publicly traded company
Ability to work in a global team environment
About BrickRed Systems:
BrickRed Systems is a global leader in next-generation technology, consulting, and business process service companies. We enable clients to navigate their digital transformation. BrickRed Systems delivers a range of consulting services to our clients across multiple industries around the world. Our practices employ highly skilled and experienced individuals with a client-centric passion for innovation and delivery excellence.
With ISO 27001 and ISO 9001 certification and over a decade of experience in managing the systems and workings of global enterprises, we harness the power of cognitive computing hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Group Billing Coordinator
Collections representative job in Atlanta, GA
Job Description
Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location - this property is a modern-age Southern charmer.
Who We Are:
Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role - from Guest Services to Finance, Culinary to IT - offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement
Pet Insurance and Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Team Member Hotel Rates, other discounts, perks and more
Many of our Leadership positions are bonus eligible
What We're Looking For:
A detail-oriented Group Billing Coordinator who supports the hotel's financial excellence by preparing, auditing, and finalizing group invoices with precision and professionalism. This role collaborates with Sales, Events, and Accounting teams to ensure seamless communication of billing details and resolution of client inquiries. The Coordinator delivers a polished billing experience that reflects the hotel's commitment to exceptional service and client satisfaction.
Who You Are:
You are a detail-driven hospitality professional who takes pride in delivering accurate billing and exceptional service. Your ability to stay organized, communicate clearly, and collaborate across departments ensures a seamless experience for group clients. You thrive in a fast-paced environment and enjoy being a trusted resource for both colleagues and guests.
What You Will Do:
Billing Coordination: Prepare, audit, and finalize group and catering invoices, ensuring timely and accurate delivery to clients and third-party planners.
System Management: Utilize hotel sales, financial, and property management systems to reconcile master accounts and apply contractual concessions.
Charge Resolution: Research and resolve missing or discrepant charges, collaborating with hotel teams to maintain billing accuracy and client satisfaction.
Compliance & Standards: Uphold PCI compliance, guest confidentiality, and accounting best practices through daily audits and transaction reviews.
Team Collaboration: Partner with Finance, Sales, Catering, and Conference Services teams to ensure billing aligns with client expectations and event execution.
Other duties as assigned
Your Qualifications Include:
Minimum 6 months of billing and accounting experience. HS Diploma or GED equivalent preferred.
1-2 years customer-facing work experience in hospitality or finance environment
Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally
Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Collections Specialist
Collections representative job in Kennesaw, GA
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
Collabera listed in GS 100 - recognized for excellence and maturity
Collabera named among the Top 500 Diversity Owned Businesses
Collabera listed in GS 100 & ranked among top 10 service providers
Collabera was ranked:
32 in the Top 100 Large Businesses in the U.S
18 in Top 500 Diversity Owned Businesses in the U.S
3 in the Top 100 Diversity Owned Businesses in New Jersey
3 in the Top 100 Privately-held Businesses in New Jersey
66th on FinTech 100
35th among top private companies in New Jersey
***********************************************
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Collections Representatives
The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.
Qualifications
Required Skills:
1. Excellent communication skills
2. Customer Service focus
3. Ability to understand and discuss personal and financial difficulties
4. Ability to recommend and negotiate payment arrangements
5. Demonstrated ability to work in a fast paced environment
6. Strong computer skills
Desired Skills:
1. Previous collections experience
2. Previous customer service experience
3. Strong negotiation skills
Additional Information
Czaria Abaloyan
************
Collections Specialist
Collections representative job in Decatur, GA
will be in our Finance department - APPLY TODAY!
Salary Range: $17.68 - $26.92/hour depending on experience FLSA: Nonexempt
Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Processes payments for utilities and other fees and services; receives monies from customers by check, cash, and credit card; documents payments received; enters payment information into computer system; balances cash drawer daily; prepares and submits bank deposits; and maintains related documentation and reports.
Updates and credits customer account records; records and codes payments in billing system; enters relevant information to assist with skip-tracing or recording customer risk profiles; and coordinates with other employees to ensure accounts are managed within credit conditions, to examine customer queries, and reconcile and report on accounts as needed.
Monitors past due accounts; reviews delinquent customer listing; contacts customers to investigate late or non-payment of accounts; facilitates corrective action; schedules cut-offs; researches and corrects errors in accounts; collects on past due accounts; and prepares related reports.
Performs customer service functions; provides information and assistance regarding County utility services, procedures, forms, fees, or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution; conducts research; and recommends solutions.
Reviews accounts receivable and credit control systems and processes, and implements improvements to increase the efficiency and effectiveness of the function.
Minimum Qualifications:
High school diploma or GED required; two years of experience in accounts receivable or closely related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Supplemental Information:
*To be considered for this position, you must pass a pre-hire assessment.
You will be evaluated on Filing, Spelling, Math and Data Entry. Please read and follow all instructions before beginning each assessment module. The time limit for each assessment module will be displayed on the screen, and are listed below:
Module Time Limit Passing Overall Score
Data Entry 3 minutes
6000 Net Key Strokes per hour
MS Excel 15 minutes
70%
MS Word 15 minutes
70%
Math 15 minutes
70%
Proofreading 15 minutes
70%
___________________________________________________
TOTAL TIME: 63 minutes
*Offer is contingent upon the successful completion of a background investigation and pre-employment physical and a drug/alcohol screen.
Position posted until a viable pool of candidates has been established. This posting is to fill the current vacancies and to establish an eligibility list to fill any future vacancies that may occur in the next 6 months.
Auto-ApplyGroup Billing Coordinator
Collections representative job in Atlanta, GA
Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location - this property is a modern-age Southern charmer.
Who We Are:
Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role - from Guest Services to Finance, Culinary to IT - offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement
Pet Insurance and Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Team Member Hotel Rates, other discounts, perks and more
Many of our Leadership positions are bonus eligible
What We're Looking For:
A detail-oriented Group Billing Coordinator who supports the hotel's financial excellence by preparing, auditing, and finalizing group invoices with precision and professionalism. This role collaborates with Sales, Events, and Accounting teams to ensure seamless communication of billing details and resolution of client inquiries. The Coordinator delivers a polished billing experience that reflects the hotel's commitment to exceptional service and client satisfaction.
Who You Are:
You are a detail-driven hospitality professional who takes pride in delivering accurate billing and exceptional service. Your ability to stay organized, communicate clearly, and collaborate across departments ensures a seamless experience for group clients. You thrive in a fast-paced environment and enjoy being a trusted resource for both colleagues and guests.
What You Will Do:
Billing Coordination: Prepare, audit, and finalize group and catering invoices, ensuring timely and accurate delivery to clients and third-party planners.
System Management: Utilize hotel sales, financial, and property management systems to reconcile master accounts and apply contractual concessions.
Charge Resolution: Research and resolve missing or discrepant charges, collaborating with hotel teams to maintain billing accuracy and client satisfaction.
Compliance & Standards: Uphold PCI compliance, guest confidentiality, and accounting best practices through daily audits and transaction reviews.
Team Collaboration: Partner with Finance, Sales, Catering, and Conference Services teams to ensure billing aligns with client expectations and event execution.
Other duties as assigned
Your Qualifications Include:
Minimum 6 months of billing and accounting experience. HS Diploma or GED equivalent preferred.
1-2 years customer-facing work experience in hospitality or finance environment
Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally
Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office
Auto-ApplyCollections Specialist
Collections representative job in Kennesaw, GA
Office Professional
Job Title:Collections Specialist
Pay: $19 - $24/hour
Job Type: Temp, maybe TTH
Shift: 1
st
| Mon-Fri 8am-5pm
Are you looking for a job that offers great benefits and recognizes superb workers?
Employ Partners, Inc.
is hiring a Collections Specialist for our clients' ever-growing team in Kennesaw, GA.
Benefits include:
Medical, Dental, and Vision,
401K
Job duties consist of:
Monitor accounts payable statements to identify debts owed to the company
Notify customers of overdue payments and encourage timely repayment
Create and implement payment plans with debtors
Investigate discrepancies and resolve outstanding customer accounts
Document all customer communications and activities in a system
Work with accounts receivable and sales teams to resolve issues
Maintain minimum production and quality standards
Identify problem accounts and escalate as appropriate
Apply now and get started right away!
Employ Partners, Inc.
is a full-service staffing and recruiting firm. Our mission is to source, attract, engage, and retain quality employees for our valued clients in the local communities we serve. We are growing and always seeking great employees!
#EmployHMG
Legal Collections Specialist
Collections representative job in Marietta, GA
Job DescriptionWe are seeking a seasoned Legal Collections Specialist to join our high-performing legal recovery team. This role is tailored for professionals with direct experience performing debt collection within a legal environment, including pre-litigation, active litigation, and post-judgment accounts.This is a production-focused role that requires strong case management, compliance adherence, and the ability to engage consumers professionally and effectively to resolve outstanding balances.Ideal Candidate Profile:
Minimum of five (5) years of experience in legal collections with verifiable references
Proven track record of working legal-stage portfolios, including familiarity with court procedures, timelines, and post-judgment enforcement strategies
Strong negotiation, documentation, and communication skills
Results-driven and self-directed, with the ability to manage a high volume of tasks daily
Proficiency with case management systems and collections software
Key Responsibilities:
Manage and advance a portfolio of legal-stage accounts from pre-litigation through post-judgment
Conduct consumer outreach via phone, email, and other approved channels to negotiate and secure resolutions
Accurately document all account activity in compliance with internal policies and applicable laws
Coordinate with attorneys and litigation teams to ensure timely movement of cases
Meet or exceed monthly recovery targets while maintaining high-quality work standards
What We Offer:
Competitive compensation structure including base pay and performance incentives
Supportive and professional team culture focused on measurable success
Clear advancement pathways for high performers
Standard Monday through Friday schedule (no weekends or extended hours)
Location: Marietta, Ga
This is an opportunity to bring your legal collections expertise into a performance-oriented environment where professionalism, compliance, and results are the standard. If you're ready to operate at the next level, we encourage you to apply.
Collections Specialist (SHS007)
Collections representative job in Atlanta, GA
Job Details RSH Staffing LLC - Atlanta, GA Full Time 2 Year Degree $24.00 - $26.50 Hourly Remote Day Real EstateDescription
Collections Specialist
Who We Are
Sylvan Road is a technology-enabled, data centric, and vertically integrated investment management firm focused on single-family real estate. As a pioneer of the emerging institutional asset class of single-family rental housing, Sylvan Road has developed a sophisticated business model over the last decade. We have several distinct business operations in investment management, brokerage, construction, property management, field services and software development, each of which operates in concert with each other to deliver on investor returns and resident satisfaction. Operating primarily as a virtual employer, our success comes from the high value we place on our people, process and technology.
Why Work For Us
Sylvan Road is experiencing tremendous growth and we are in the midst of an exciting transformation to better support a high-growth, dynamic business. This opportunity will enable you to make a significant and notable impact within our organization and to contribute to our development. We come to work every day excited by the growth of our industry and our company as we play a role in spurring its expansion and success. We are looking for like-minded people who are passionate about driving innovation in order to make a meaningful difference for our employees, residents and investors.
Role Objectives & Responsibilities
The Collections Specialist is responsible for the coordination and facilitation of settling accounts for residents that have not financially met the terms of their lease agreement. The Collection Specialist will contact residents and encourage them to pay any outstanding balances, send statements to all residents with balances, send all necessary files to legal, and manage the eviction process in a proactive and consistent manner.
Facilitate the payment experience for residents
Effectively communicate and work with accounting department to ensure resident balances are accurate, and that any necessary adjustments are made and communicated in a timely manner to all parties
Effectively communicate and ensure consistent treatment of all residents with balances daily until account resolution is complete
Facilitate the preparation of eviction files on notices of non-compliance when needed
Collaborate with appropriate field team when needed to schedule Occupancy Checks
Provide necessary documentation to legal department on eviction progress until resolution
Ensure effective communication of any scheduled lockouts, skips, court dates, or return of possession dates/details to all appropriate team members
Ensure eviction of all unauthorized occupants are communicated to necessary resources to be handled appropriately and in accordance with the law
Occasional Saturday and evening shifts may be required
Other duties as assigned
Requirement Knowledge & Experience
High school diploma / GED. BS/BA degree preferred
Strives to consistently meet and exceed service standards and provide exceptional customer service
Ability to work well using office electronic tools, basic accounting and math skills, excellent written and verbal communication abilities
Ability to thrive in a fast paced, high growth start up mentality environment
Must be flexible and adaptable with the ability to pivot as needed
Must possess a high EQ and the ability to work with multiple business lines, personalities and stakeholders while remaining professional and respectful
Must have excellent communication skills, both verbal and written
Must be highly organized, proactive and detail-oriented
Must possess strong time management skills, ability to prioritize and work with a sense of urgency at all times
Ability to meet tight deadlines and thrive under pressure; commitment to results and solutions oriented
Ability to work with a high level of autonomy, in a virtual setting with the ability to consistently meet hiring goals and requirements
Required Skills
Ability to thrive in a fast paced, high growth start up mentality environment
Must be flexible and adaptable with the ability to pivot as needed
Must possess a high EQ and the ability to work with multiple business lines, personalities and stakeholders while remaining professional and respectful
Must have excellent communication skills, both verbal and written
Must be highly organized, proactive and detail-oriented
Must possess strong time management skills, ability to prioritize and work with a sense of urgency at all times
Ability to meet tight deadlines and thrive under pressure; commitment to results and solutions oriented
Ability to work with a high level of autonomy, in a virtual setting with the ability to consistently meet hiring goals and requirements
What We Offer
Market rate competitive compensation
PTO (paid time off) and 11 company-paid holidays
Comprehensive Benefit Package: Medical, Dental, Vision, etc...
401K with company match
Sylvan Road and its affiliates is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal or State Law.
Collections Specialist
Collections representative job in Alpharetta, GA
Job Description
About Us
SoftWave TRT is a fast-growing medical device company revolutionizing regenerative medicine with FDA-cleared shockwave therapy devices used by top healthcare providers nationwide. We're expanding and looking for a skilled Collections Specialist to help manage our financial operations and support our mission to improve patient outcomes. This is an on-site role near Avalon in Alpharetta.
What You'll Do:
Manage accounts receivable and collections for clinics, distributors, and partners.
Follow up on past-due invoices, reconcile accounts, and meet cash-flow and DSO goals.
Communicate with customers and internal teams to resolve billing issues.
Record payments, apply credits, and support month-end closing.
Prepare AR reports and suggest process improvements.
Receive and post payments to accounts.
Log all activity in the system and spreadsheets
What We're Looking For:
3+ years' experience in collections, AR, or credit management.
Proficiency with QuickBooks, Excel, Sage, and CRM/ERP tools.
Strong communication, organization, and attention to detail.
Team player who thrives in a growth-stage environment.
Background in healthcare or medtech preferred but not required.
Why Join SoftWave:
Competitive pay
Health, dental, and vision insurance
Hybrid work (Alpharetta HQ)
Opportunity to grow in a mission-driven medtech company
Paid Holidays & PTO
Pay: From $55,000.00 per year
Benefits: Dental insurance, Health insurance, Paid sick time, Paid time off, Paid training, Vision insurance
Work Location: In person
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Collections Specialist (Credit Manager)
Collections representative job in Atlanta, GA
Dallas, TX, USKansas City, MO, USWashington DC, DC, USChicago, IL, USAtlanta, GA, US Nov 26, 2025 Dentons US LLP is currently recruiting for a Collections Specialist (Credit Manager). This position will communicate directly with key personnel within the Firm and our clients and their organizations to identify issues and promote solution-based problem solving. This position reports to the DUS Senior Credit Manager and communicates regularly with the Firm's management team.
**Responsibilities**
+ Manages the Firm's collection processes/account maintenance at a regional level.
+ Provide excellent and thoughtful client service to hundreds of Firm clients
+ Works closely with the Firm's billing attorneys and professional staff to bring resolution to the Firm's most sensitive and complicated collection issues.
+ Is in direct contact with the Firm's clients, including their highest level of management.
+ Act as a resource to other Credit Managers.
+ Partner with collections/accounting staff in other Dentons Offices for updates on open items.
+ Other duties as may be assigned to fully meet the requirements of the position.
**Experience & Qualifications**
+ Bachelor Degree or equivalent experience required.
+ Preferred background includes interaction with senior management personnel.
+ Business collection or law firm experience would be a plus.
+ Expertise with Elite Enterprise, 3E, Aderant, EHUB preferred
+ Expertise with ARCS recommended
+ Proficient in Microsoft Excel and Word
+ Ability to build solid working relationships with Firm professionals while accomplishing the Firm's financial goals
+ Must demonstrate the strong problem solving, interpersonal and analytical skills necessary to unravel complicated accounts and issues
**Salary**
Chicago Only DOE: $95,840 - $119,800
Washington, DC Only DOE: $99,680 - $124,600
Dentons US LLP offers a competitive salary and benefits package including medical, dental, vision, 401k, profit sharing, short-term/long-term disability, life insurance, tuition reimbursement, paid time off, paid holidays and discretionary bonuses.
_Dentons US LLP is an Equal Opportunity Employer - Disability/Vet. Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records._
_If you need any assistance seeking a job opportunity at Dentons US, LLP, or if you need reasonable accommodation with the application process, please call our Talent Acquisition Specialist at *************** or contact us at *************************************._
**About Dentons**
Redefining possibilities. Together, everywhere. For more information visit ***************
**Nearest Major Market:** Dallas
**Nearest Secondary Market:** Fort Worth
Collections Specialist
Collections representative job in Alpharetta, GA
At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By "Connecting Convenience" across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We're a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
Role Overview
The Collections Specialist plays a key role in managing and optimizing the company's accounts receivable process. This position is responsible for collecting outstanding payments, resolving billing discrepancies, and maintaining positive relationships with internal teams and external customers. The ideal candidate is detail-oriented, proactive, and skilled in balancing persistence with professionalism to ensure timely collections and accurate financial records.
Key Responsibilities
* Initiate collection calls and follow-ups on all assigned past-due accounts.
* Review and analyze aging reports to prioritize collection efforts effectively.
* Collaborate closely with Customer Success Managers to address collections for key accounts.
* Research and resolve customer disputes in a timely manner.
* Investigate outstanding invoice balances and reconcile payment records.
* Escalate complex collection issues to sales, senior management, or service teams as appropriate to expedite resolution.
* Maintain accurate documentation of collection activities and communication in NetSuite.
* Recommend process improvements to enhance the efficiency of the collections workflow.
Qualifications
* Associate or bachelor's degree in accounting, Finance, related field, or equivalent experience preferred
* 1-2 years of collections, accounts receivable, or related finance experience preferred
* 1 year of NetSuite experience preferred
* Proficient in Microsoft Excel (v-lookups, pivot tables, data tracking)
* Strong attention to detail, organizational skills, and ability to manage multiple priorities
* Excellent verbal and written communication skills for customer and internal team interactions
* Strong analytical and problem-solving abilities
* Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. PDI Technologies is unable to offer visa sponsorship for this role.
Behavioral Competencies
* Collaborates
* Ensures Accountability
* Communicates Effectively
* Drives Results
* Manages Ambiguity
PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Collections Specialist - The Walker Agency
Collections representative job in Lilburn, GA
Job DescriptionA collections specialist at James Walker Allstate Agency is responsible for maintaining and maximizing profitable relationships with personal lines clients and for growing the book of business through new client sales and retention.Responsibilities:
Identify and qualify opportunities with new and existing clients in person, online, by phone, and through written communication.
Foster and maintain excellent relationships with clients and prospects through regular follow-up, accurate and timely account reviews, and general account support. Anticipate, respond to, and follow up on all existing client needs.
Actively prospect, round accounts, and solicit increases in existing client coverage as well as network for new clients, including win backs.
Obtain best coverage/rate for insured, process quotes, and bind insurance coverage; follow up as necessary with inspection, photos, and other documentation. Present policies to insured and educate them on coverages and rates.
Foster and maintain excellent relationships with customers and prospects through regular follow up, timely quotations, and general account support.
Support and prepare clients for renewal and retention, and maintain strong client relationships.
Anticipate, respond to, and follow up on all existing client needs.
Monitor, review, and report on key metrics to ensure sales targets are achieved, and execute sales activity documentation in a timely, accurate, and professional manner.
Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
Maintain CE and participate in ongoing education and keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
Qualifications:
Hold a Georgia Property and Casualty insurance license (preferred) but will train the right motivated candidate.
Have a minimum of two years of collections, sales or insurance account management experience.
Possess a valid driver's license and a source of reliable transportation.
Demonstrate strong knowledge in methods of collecting and have desire of learn insurance product, rating procedures, underwriting procedures, coverages, and industry operations to effectively secure new business and maintain existing client base.
Have a proven track record of business to customer collections success. Possess strong presentation, persuasion, and negotiation skills with the ability to collect premium and close sales.
Be people-oriented, customer-focused, and professionally assertive in developing new client relationships and servicing existing clients.
Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making and superior written and verbal communication skills.
Have excellent time management skills, thrive in a team environment and Technology and Computer proficiency including agency management systems.
Benefits/Perks:
Competitive Pay
Professional Development
Job Stability in a growing industry
Compensation: $30,000.00 - $45,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Becoming an Insurance Professional
Insurance Professionals go by many names: Brokers, Underwriters, Claims Representatives, Adjusters, Actuaries, etc. No matter the name, what they all have in common is a calling to help prepare people for the future.
NAPAA members understand the value of customers. They recognize that treating customers fairly and honestly is the only way to enjoy lasting success. Consumers can take comfort in knowing that, in terms of the qualities they seek in an insurance agent, NAPAA member agents are among the best there are.
As there is an upcoming worker shortage in the Insurance industry, the demand for Insurance Professionals is growing every day! Is this career right for you?
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of the agency. All inquiries about employment at this agency should be made directly to the agency location, and not to NAPAA.
Auto-ApplyCollections Specialist
Collections representative job in Peachtree City, GA
Job DescriptionDescription:
The Collections Specialist is a vital member of the Compass Revenue Solutions. The Collections Specialist is under the supervision on the Director of Finance. The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the insurance payers.
Essential Duties:
Follow-up with payers to ensure timely resolution of all outstanding claims, via phone or online resources.
Review and understand explanation of benefits, and/or remittances.
Know where to locate all departmental guides, payer rules, templates and platforms.
Work on correspondence denials received from clients, internal operations or portals.
Maintain thorough identification and resolution of problematic claims.
Utilize specialized knowledge of contracts, regulatory or contractual billings guidelines to determine an account's ability to pay after initial denial from payer.
Analyze, identify and resolve issues causing payer payment delays.
Identify root causes for claim denials, underpayments and document the action taken.
Identify and notate duplicate billings, coordination of benefits, medical records or clinical documents needed from the payers to expedite payment of insurance claims.
Communicate with AR Director and Team Lead in identification and resolution of denial trends, including timely escalation, and regular updates.
Identify and communicate billing discrepancies to Team Lead and AR Director.
Stay up-to-date and utilize available payer website tools for claim and remittance functions.
Assist with special projects by utilizing excel spreadsheets, and the ability to communicate results.
Communicate problems, questions and/or concerns to AR Director timely.
Keep current knowledge of payer policy updates and internal billing policies and procedures.
Prioritize workflow and work within deadlines.
Meet productivity and quality standards as set by management.
Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Fulfill other requests by AR Director, and/or Team Lead.
Requirements:
Collections Specialist
Collections representative job in Gainesville, GA
Mansfield Service Partners is looking for a Collections Specialist for our Gainesville, GA location.
The Collections Specialist is responsible for minimizing risk to the company by resolving past due balances (debits and credits), monitoring credit holds, and making decisions to release or hold product and/or services based upon the parameters set forth by the Collections or Credit management teams. Additional responsibilities include collaborating with internal departments to resolve issues and reporting overall results to company stakeholders (internal and external).
Responsibilities
Past Due Balance Management and Reporting
Own front-line collections, contacting customers regarding debit and credit balances beyond the due date
Transmit any documentation needed to resolve past due balances
Log all collection activity and relevant comments into the accounting system
Provide metrics reporting (recorded) for balances 1 day past due and greater
Ensure reporting is accurate and detailed
Investigate historical data for resolution of over and short payments, disputed items, and unapplied payments, working with other internal departments when needed
Communicate with internal customers to investigate and resolve debit and credit balances
Communicate potential inability to fuel (due to credit restrictions) to all internal customers including Sales, Operations, and Dispatch
Data Analysis
Possess analytical skills to assimilate information making sound business decisions quickly and accurately
Utilize all systems and programs to analyze data, and report results
Possess knowledge of accounting and operations systems to determine and resolve any internal, set-up, contract, or billing issues
Possess a general understanding of credit files, security options, and insured accounts
Advise the Credit team of any needed increases in limits to prevent balances from exceeding limits
Understand when to escalate to management and sales to advise of cash flow issues and prevent holds
Assess exposure and compare to allowable limit to determine if credit is available for various energy products and services, obtaining approval to exceed credit limits and set parameters
Possess a working knowledge of Excel including pivot tables and lookups
Customer Service & Negotiation
Maintain excellent customer relations through professional conduct and timely, accurate responses
Notify internal customers of any accounts with ongoing issues leading to potential risk or credit hold status
Exhibit and encourage team spirit and collaboration
Communicate clearly with respect and courtesy at all times, both verbally and written, with correct grammatical usage
Customize communications and processes relative to both internal and external customers
Initiative
Embrace and exude the core values of Mansfield Oil Company: Teamwork, Conscientiousness, Innovation, Integrity, Personal Service, and Excellence
Execute the goals and expectations of the department and role with a willingness to invest additional time to achieve these goals
Own personal and professional growth including being open to coaching and recognizing training opportunities to enhance performance and skills
Develop prevention strategies to eliminate problems before they occur
Plan before taking action to ensure that the most successful process is utilized
Evaluate performance during the day and make appropriate adjustments to achieve goals
Position Requirements
Formal Education & Certification
High School diploma or equivalency required
Knowledge & Experience
Must be fluent in English
Proficiency in Microsoft Office Suite
Intermediate proficiency in Excel including vlookups and pivot tables
One-year minimum B2B collections experience or related skills required
Qualifications and Characteristics
Excellent organizational and time management skills
Strong analytical and problem-solving skills
Able to multi-task effectively and prioritize tasks according to the level of importance
Excellent communication skills (both written and verbal)
Self-motivated, self-starter with strong attention to detail
Able to perform in a fast paced, team-oriented environment
Ability to stay organized on multiple projects while performing accurate work
Work Environment
40-hour on-site work week
Sitting for extended periods of time
Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components
Benefits
Comprehensive benefit package (health, dental, vision, Company paid: Life insurance, STD and LTD)
401(k) plan with company match
Paid Time Off that includes vacation days, sick leave, 8 paid holidays, 2 floating holidays and a paid day for volunteering at a non-profit agency
Parental Leave
Tuition Reimbursement
Insurance Discount Programs
Chaplain Program
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Collections Specialist
Collections representative job in Villa Rica, GA
Job DescriptionBenefits:
401(k)
Bonus based on performance
Company parties
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Collections Specialist
Do you love working with numbers? Do you want to be the driving force behind increasing profits of a growing company?
Then, dont miss your chance to join our Franchise as a new Collections Specialist. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage Like it never even happened!
Our franchise is seeking someone who is great on the phone, has excellent accounting skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then youll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then,
you
may be our perfect
hero!
As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with an opportunity to learn and grow.
Primary Responsibilities
Calling customers to obtain payments
Posting customer payments by recording checks, and credit card transactions
Updating receivables by totaling unpaid invoices
Maintaining records of invoices, debits, and credits
Resolving collections by examining customer payment plans and payment history
Keeping organized and detailed documentation of all correspondence with customers
Handling customer disputes in regards to payments or invoicing
Handling all Liens and documentation of such records
Position Requirements
1+ year(s) of experience with QuickBooks Pro (most recent versions) and Microsoft Office Suite
1+ years of experience with bookkeeping and collection activities
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
Bilingual, is preferred but not necessary
Polite, confident, and excellent customer service skills, including listening and questioning skills
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented multi-tasker
Capability to work in a fast-paced, team-oriented office environment
Ability to learn new software, including Xactimate and proprietary software
Ability to successfully complete a background check subject to applicable law
Hours
40 hours/week, flexible to work overtime when required, varying between 8 a.m. and 5 p.m.
Pay Rate
Competitive pay based on experience.
SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties is an EOE M/F/D/V employer
Each SERVPRO Franchise is Independently Owned and Operated