Collections representative jobs in Michigan - 1,336 jobs

Comment: Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience. Hours: 8:00am to 5:00pm Preferred skills Representative, Customer Service - Skilled

*ONLY CANDIDATES RESIDING IN THE METRO-DETROIT AREA WILL BE CONSIDERED FOR ROLE** Jomar Valve, a manufacturer and distributor of innovative plumbing, industrial and HVAC components, is seeking a Customer Service Representative to support all of its divisions. The successful candidate would possess education and/or working knowledge of plumbing and HVAC systems. Responsibilities: Ability to work in fast-paced environment dealing with a heavy workload via phone and email with customers, sales reps, and end users Log all calls effectively and efficiently and follow up with customer inquiries to ensure ongoing customer satisfaction Manage time effectively, meet performance goals, and work cooperatively with other members of the team Accurately process customer transactions such as orders, quotes, etc. Determine customer needs and expectations in order to recommend specific products and solutions Provide accurate information regarding availability of in-stock items Outbound sales calls to maintain ongoing customer relations and obtain new customer sales Follow company policies and procedures Present a professional image at all times to customers and during scheduled shift Perform other duties as and when required Job Requirements: Bachelor's Degree in job related field preferred A minimum of 1-3 years experience in Customer Service and Sales Technical sales a plus Attention to detail and accuracy Outstanding interpersonal skills Good organizational skills Team Player Customer focused Computer efficient Jomar Valve is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Thank you for your interest, but we are not working with external recruiters or agencies for this role. Please refrain from reaching out regarding this position.

Job Title: Forklift/Customer Service Department: Operations Reports To: Distribution Manager Position Type: Full Time Shift/Schedule: 1st Shift, 6am to 2:30pm - Monday thru Friday with O/T when required Salary: $19.00 - $20.00/hr + $1.50 shift differential when applicable Purpose of Position Use of power equipment to load and unload product. Safely move, locate, relocate, stack and count product. Accurately process incoming and outgoing orders within designated systems. Provide customer service to daily activities related to warehousing operations. 60% Forklift, 40% Customer Service Representative Values and Business Practices Customer First - We deliver on what we promise to our customers with a positive attitude We treat everybody with respect and dignity We operate with high business ethics We are a good corporate citizen We value our professional relationships We strive to have a "Continuous Improvement Culture" We are committed to the safety of our employees and our equipment/facilities Company Expectations Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success. Flexibility: Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task). Reliability: Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points. Attitude: Maintains a "Whatever it Takes" attitude. Lives by company stated values and inspires others. Willingness to learn: Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change. Initiative: Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc... Promote teamwork and assist in all areas and processes in the operation as needed / required. Quality of Work: Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of "Only Handle It Once - OHIO", by completing work correctly the first time. Follows directions: Follows all written and verbal instructions provided by management, project leader, etc... Communication : Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor. Appearance: Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position. Safety: Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise. Position Competency Ability to obtain and maintain a forklift license. Ability to use handheld RF Scan Device. Must be able to lift 50lbs., sit, stand and walk for extended periods. Must be able to twist, stoop, squat and reach above shoulder level. Ability to work in a non-climate controlled environment. Position Expectations Productivity: Meet established productivity standards specific to the account. Understand the stocking strategy (location of product) of the operations building you are assigned. Follow our Standard Operating Procedures (SOP) and specific customer work instructions. Safety: Follow established Dock Safety policy. Complete lift inspection (electronic/paper) prior to operation. Report all equipment malfunctions to manager and/or maintenance immediately. Follow safety and security policies and SOPs. Quality: Ensure inbound and outbound shipments are error and damage free. Ensure that product is scanned properly and matches the Item code on the product, pick lists, stocking lists, and physical product. Complete all Inbound and Outbound paper work accurately and completely. Report all product damage to your supervisor/manager. Follow our Standard Operating Procedures (SOP) and specific customer work instructions. Maintain inventory accuracy and report all inventory discrepancy to supervisor/manager. Initiative: Knowledge of multiple accounts and/or job functions within given operation. These expectations are meant to be a guide and may be changed at any time at the discretion of Allen Distribution Salary Description $19.00 - $20.00/hr

RMR Solutions, LLC is a leading producer and distributor of a wide variety of cleaning, disinfectant, and mold removal products for both residential and commercial customers. The team started with its' legendary mold and mildew remover products and has blossomed that success to include kitchen degreasers, marine stain remover, tub and tile cleaner, and botanical disinfectant, to name a few. RMR Solutions' product line is available for purchase at many big box retail stores and has an extensive product list through Amazon as well. The Customer Service Representative Position The Customer Service Representative provides exceptional customer service by answering inquiries, offering solutions, and providing explanations to RMR's current and potential customers. The Customer Service Representative has the unique opportunity to provide a lasting first impression by ensuring full customer satisfaction, providing information about products or services, taking orders, and processing returns and refunds. Preferred Experience, Skills & Abilities of the Customer Service Representative Position At least 2 years of experience in a Customer Service setting Strong business communication and presentation skills, both verbal and written Organizational skills, multitasking, and a strong self-motivation as a must! Knowledge in shipping and warehousing is preferred, but not required Compensation, Benefits & Structure of the Customer Service Representative Position This position includes a competitive pay structure, based on skills and experience, and a comprehensive benefit and retirement package. The position is based in the Brighton, MI office, with a working schedule of M-Th 9:00am-5:30pm, Friday 9:00am-5:00pm. The Recruitment Process for the Customer Service Representative Position The recruitment process will include a combination of phone screens, web and/or in-person interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with RMR Solutions' mission and core values. RMR Solutions, LLC is an Equal Opportunity Employer!

About Our Agency: Established in 2003, our agency has built a reputation for excellent customer service and a welcoming, family-oriented culture. With a current team of five and plans to expand, we're a laid-back yet competitive group that loves to celebrate wins and support each other. We're actively involved in our community, sponsoring events like the Westland Blues, Brews & BBQ and the American Craft Beer & Wine Festival, and we proudly participate in State Farm's Good Neighbor Crew initiatives throughout Metro Detroit. Team fun is part of the package too-with quarterly outings to spots like Escape the Room and Top Golf, plus an annual holiday dinner and gift exchange. We offer a competitive base salary with unlimited commission, quarterly performance bonuses, and a team-based annual bonus when we hit our goals. With mentorship, team-selling opportunities, and ongoing training, this is a great place for someone driven to grow their career. If you're motivated, eager to learn, and love being part of a supportive, fun team, we'd love to hear from you. Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Benefits: Bonus based on performance Opportunity for advancement Paid time off Training & development Crosby & Branch State Farm Agency Job Description Now Hiring: Insurance Account Managers Crosby & Branch State Farm Insurance is looking to train the next high quality team member for our expanding team. An Account Manager will work with customers to provide solutions for their auto, home, and life insurance needs. This is a great opportunity to start a career with a Fortune 50 insurance provider in State Farm. We are seeking individuals committed to teamwork, providing remarkable customer service, demonstrating a willingness to learn, and a daily commitment to success! Account Managers may be promoted to Agency owners after 18 months. Requirements Sales Telemarketing (outbound phone calls) Customer Service Meeting Minimum expectations Customer relationship management and retention State Insurance License Requirement Account associates will be required to pass a Michigan Property and Casualty Exam as well as, a Life and Health Exam. An account associate will not be paid to study for the exam. Studying is done online at home. Cost for the state exam and study materials are the responsibility of the employee. We will Reimburse any employee who passes the insurance exam within 3 attempts. Training · Account associates will complete paid training. Base Compensation $30,000 - $35,000 First year Account Associates earn between $50,000 and $70,000 with commissions and bonus Benefits: Advancement to potentially become a State Farm Agent Paid time off Access to support network of other sales professionals Health Insurance Commission Structure Commissions paid out on a per policy bases to all licensed employees. Bonus Monthly and year end bonuses available Hours · 9am- 5pm M-F

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated part-time Customer Service Representative to join our team. The position requires the person to:Communicate and work with customers and associates at all levels. Learn how t Customer Service Representative, Customer Service, Part Time, Representative, Retail

Axios Professional Recruitment is proud to partner with a respected independent insurance agency in Grand Rapids that is actively seeking a Personal Insurance Customer Service Representative. This is a great opportunity for someone who is detail-oriented, service-minded, and passionate about helping people navigate their insurance needs. Responsibilities: Provide responsive, accurate, and friendly service to clients regarding their personal insurance policies Assist clients with policy changes, coverage questions, billing inquiries, and claims support Serve as a liaison between clients and insurance carriers such as Safeco, Progressive, American Modern, Aegis, National General, and PURE Maintain accurate and up-to-date customer records in accordance with HIPAA and agency standards Identify opportunities to enhance coverage or improve client satisfaction through proactive service Collaborate with team members to ensure a seamless customer experience Qualifications: 2+ years of experience in personal insurance customer service Strong interpersonal and communication skills, both written and verbal Excellent organizational and problem-solving abilities Demonstrated commitment to customer satisfaction and relationship building Comfortable using modern technology and insurance management systems Able to manage multiple tasks efficiently and independently Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan. Good luck, we look forward to reviewing your application! Your friends at Axios Professional Recruitment

Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit ******************** Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Helm is looking for an entry-level Billing Coordinator to join our Accounting and Billing team. This role ensures accurate billing, timely invoicing, and smooth cash application for multiple clients and programs. The Billing Coordinator will handle vendor invoices, job costs, client invoices, and cash application tasks, while assisting with month-end billing. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced environment. Key Responsibilities: Prepare and submit invoices for various programs and clients, ensuring accuracy and timeliness. Administer financial management programs, including co-op, incentive programs, and promotional allowances. Process vendor invoices, including EDI files, to clear accounts payable and generate customer invoices. Audit job costs and transportation costs for compliance and accuracy. Process credit memos and maintain detailed records of incoming costs. Collaborate with sales, merchandising, and finance teams to resolve billing discrepancies. Perform cash application tasks, including applying customer payments, reconciling accounts, and resolving unapplied or misapplied payments. Monitor accounts receivable and follow up on outstanding invoices Assist with month-end closing processes and reporting. Take ownership of billing procedures, address complex billing matters, and ensure timely invoice creation. Communicate effectively with staff across all levels of the organization. Requirements Education & Experience: High School Diploma with a minimum of 2 years of billing and accounting experience required. Knowledge of modern accounts payable/receivable practices, invoicing, job posting, and cash application procedures. Proficiency in Microsoft Office (Excel, Word, Outlook). NetSuite ERP experience strongly preferred. Required Competencies: Proficient computer skills, including Microsoft Excel Strong organizational skills and attention to detail Sense of urgency

Salary: $ 50,000.00 We have partnered with a large law firm in the Troy, MI area to provide them with a Billing Coordinator. Please review the below description and let us know if you are interested. Prioritized Must Have Skills for the Billing Coordinator: #1. Must have Microsoft Office experience. #2. Preferred accounting experience. Responsibilities of the Billing Coordinator: Work with attorneys and legal assistants to process, distribute and edit Pre-bills and invoices in a timely and accurate manner. Prepare, verify, and submit electronic bills using various e-billing systems. Track and follow up to ensure that all submitted bills are accepted. Have direct contact with clients to expedite processing as needed. Facilitate resolution of billing discrepancies, research accounting records, troubleshoot and provide assistance in prevention and resolution of problems. Update billing information in billing system as needed. Distribute month-end reports. Assist with cost recovery and trust accounting functions. Track Pre-bills and inform attorneys of missed deadlines. Assist with billing questions and projects. Email and/or mail invoices. Share responsibilities to answer and respond to calls received on the collection line. Share responsibilities to answer inquiries from clients to general email account. Assist with collection efforts as needed. Assist with other accounting projects. Requirements of the Billing Coordinator: Law firm experience preferred, but not required. Proficiency with Microsoft Office. Ability to learn new accounting software. Excellent computer skills a must. Accounting experience preferred. Bachelors degree in accounting preferred, but not required. Other Key Requirements: 100% in office No sponsorships or visa holders. No Corp-to-Corp. Benefits of the Billing Coordinator: Medical Insurance Dental Insurance 401(k) About the Company: Cyfle is a global business dedicated to connecting talents worldwide. Our comprehensive RPO services, placement services, and training services help businesses unlock their full potential.

Dykema Gossett PLLC, a leading national law firm, is seeking to hire an experienced Billing Coordinator who will be responsible for timely, efficient and accurate client Billing and E-Billing. Works closely with assigned group of attorneys to facilitate client billing according to established guidelines and attorney requests within policy. Works closely with Billing leadership, collaborates with E-Billing, Accounts Receivable, and Pricing colleagues, other members of the Finance and Administrative Departments and attorneys to identify and resolve inquiries. Position is open to all our office locations. ESSENTIAL DUTIES AND RESPONSIBILITIES Create client prebills and upload to Prebill Manager. Review and collaborate on attorney prebill edits and generate client bills timely, efficiently and accurately in compliance with client billing guidelines and firm policy. Distribute invoices to clients via E-Billing system and other methods. Coordinates with E-Billing Team, third party systems, billing attorneys, and clients to mitigate issues with uploads, rates, timekeepers, and budgets to ensure a seamless end-to-end process. Become an expert on client engagement letters and billing guidelines to ensure compliance and promote accelerated billing and collections. Coordinate regarding client work-in-progress write-downs, obtaining proper approval per policy and forwarding for processing. Organize and maintain client billing and instruction files for each billing attorney and client account, implementing recordkeeping methods to increase efficiency and continuity. Develop and maintain appropriate reports internally and for clients, include spreadsheets, charts, summaries and expense backup. Identify unusual situations, gather information, trouble-shoot, and recommend opportunities for improvement. Responsible for research and resolution on ad-hoc projects and assignments as they arise. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED Five years of experience in legal Billing strongly preferred, or comparable legal experience. Bachelor's degree preferred. Understanding of all end-to-end aspects of client revenue accounting. Experience with Aderant Billing, Prebill Manager, and client E-Billing platforms strongly preferred; experience with software such as Billblast and other revenue-cycle software a plus. Must be proficient in MicroSoft Office Suite, particularly Word, Excel and Outlook. Excellent attention to detail. Excellent written, verbal and interpersonal communication skills required. Pro-active, inquisitive and analytical problem solver. Ability to collaborate and cross-team with all finance team members and promote a positive work environment that embraces the abilities of all members. Effective client management skills with a record of providing excellent customer service. Requires flexibility and ability to manage time, organize and prioritize workload effectively. Great Benefits for Great People Dykema offers a comprehensive benefits package designed to support the well-being and success of our employees both personally and professionally. This includes competitive health, dental, and vision insurance plans, along with flexible paid time off (PTO), holiday leave, and a retirement savings plan with profit sharing for eligible employees. Other benefits include flexible spending programs, health savings account, commuter benefits, and personal and parental leave programs. We prioritize work-life balance and offer wellness programs, and access to mental health support. Additionally, employees enjoy access to professional development programs, a supportive and inclusive workplace culture, and various employee discounts and perks. We are committed to providing a benefits package that helps our team thrive and feel valued. The offered salary will be determined by a variety of factors including, but not limited to, work location, individual skill set, previous/applicable experience, education, external market data and consideration of internal equity. EEO STATEMENT It is the Firm's policy to provide employment opportunities to qualified applicants and employees on an equal basis without regard to the individual's age, race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, domestic partner relationship, physical characteristics, disability, or other protected characteristics under applicable federal, state or local laws or ordinances. Dykema will make reasonable efforts to accommodate the known disabilities of employees who are otherwise qualified to perform the essential functions of the jobs involved. It is the responsibility of every individual concerned with personnel actions, including management, supervision, recruiting, compensation, benefits, promotions, work assignments, and training, to ensure that these activities are administered consistent with the Firm's goal of furthering the principle of equal employment opportunity. E-Verify Dykema uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a registered trademark of the U.S. Department of Homeland Security.

We're seeking a Contact Center Collections Specialist to support members through account challenges with professionalism, empathy, and accuracy. This role is ideal for someone who's comfortable handling sensitive conversations, enjoys problem-solving, and thrives in a structured, fast-paced environment. You'll work directly with members to review account status, resolve delinquencies, and help identify solutions - all while following established policies and regulatory guidelines. Key Responsibilities: Connect with members by phone, in person, and in writing regarding delinquent accounts Review account history and initiate appropriate collection and recovery actions Clearly explain account status, next steps, and available solutions Prepare and send collection-related correspondence and required notifications Assist with legal recovery actions such as small claims filings and garnishments when applicable Accurately document account activity and comply with all policies and regulations Support Contact Center operations and provide backup assistance as needed Required Qualifications: High school diploma or GED Strong communication, organization, and attention-to-detail skills Ability to manage multiple accounts and priorities Working knowledge of Microsoft Office applications Ability to handle confidential information with discretion Preferred Qualifications: Experience in collections, loan servicing, contact center, or financial services Familiarity with credit union or banking products Experience handling sensitive or difficult member conversations If you are passionate about delivering top-tier service and have a background in customer service, call center or financial institutions, this position offers an excellent opportunity to grow in the credit union industry! Check out our great employee benefits at *************************** Northland Area FCU is an Equal Opportunity Employer

Calling all experienced Commercial Collections Specialists! Are you tired of a large call center environment? Auto dialer burnout? CORT Furniture Rental is hiring immediately for a Full-time Commercial Collections Specialist in Kalamazoo, MI. We offer a great working environment: a small, cohesive team working together to deliver success. We are looking for someone with at least 1 year of collection experience who wants to be a part of our small team based in the Kalamazoo, MI area. During the training period, this is an onsite role that reports to the office each day, however, after training, employees will have the option to work a hybrid schedule with 3 days in office and 2 days from home. Work Schedule: M-F 8am-4:30pm What We Offer * Hourly pay rate; weekly pay; quarterly bonus opportunities; paid training; 40 hours/week * Promote from within culture * Opportunity to work alongside a tenured team with career growth and mentorship opportunities * Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date * 401(k) retirement plan with company match * Paid vacation, sick days, and holidays * Company-paid disability and life insurance * Tuition reimbursement * Employee discounts and perks Responsibilities As a Collections Specialist, you'll evaluate information about customers who haven't paid us and make payment arrangements. To do that, you may have to solve customer service problems, explain charges, research issues in the customer's account, or solve other problems that are preventing payment. Our business is successful based on the relationships that we foster. If that is important to you, this role may be a fit. Qualifications * 2 years of commercial collections experience * Great verbal and written communication skills, with the ability to communicate in an assertive manner * The desire and ability to work independently and manage a workload that contains time-sensitive tasks, which means you'll also have to manage and prioritize problems effectively * 2 or more years of customer service or accounting experience in a call center setting * High school diploma or equivalent * Proficiency in Microsoft Office products including outlook, word, and excel About CORT CORT, a part of Warren Buffett's Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services. For more information on CORT, visit ********************* Working for CORT For more information on careers at CORT, visit ************************* This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance hiring information. CORT participates in the E-Verify program. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time. EEO/AA Employer/Vets/Disability Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position. When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed.

Job DescriptionDescription: Responsible for performing collection activities associated with all delinquent and charged off member accounts and loans, including VISA credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Review delinquent and charged off accounts, determines the Credit Union's position and, as circumstances indicate, directs and assists legal counsel in resolution proceedings. Assists in fraud and bond claims when requested by Management. Ensures that the Credit Union's professional image is maintained. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the effective and professional performance of resolution functions. Utilizes effective human relations' skills and various forms of persuasion to present a positive Credit Union image in an already negative situation. Answers member questions and complaints relevant to Department functions. Determines Credit Union position in legal proceedings and works to minimize losses. Uses experience and knowledge of Credit Union loan policies, procedures and documentation to review member's files in order to establish effectiveness of resolution proceedings. Works toward prompt resolution of negative and delinquent accounts through negotiations with member. Initiates small claims proceedings when appropriate Represents the credit union in small claims proceedings when necessary. Prepares reports as requested by Department Manager. Performs resolutions efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant. Assumes responsibility for efficient administration of resolutions activities. Keeps accurate and up-to-date activity reports on assigned accounts and/or loan delinquencies. Documents all resolution actions taken, including telephone conversations, alternative financial arrangements, and correspondence. Researches negative share accounts that appear on negative reports to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their negative status. Responsible for managing the maintenance, repair and security of repossessed properties, as directed and approved by management. Responsible for collateral repossessions, and the disposition of repossessed Credit Union assets. Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and all other professionals. Maintains the Credit Union's professional reputation throughout resolution operations and in all contacts with members, legal counsel, outside agencies and all other outside professionals. Works with negative or delinquent borrowers to reach suitable arrangements to restore accounts to current status. Utilizes effective human relations skills and persuasion to calm irate members and resolve negative situations. Discusses possible financial arrangements, informs members of possible legal actions, and provides or suggests financial counseling as means to arrive at suitable payment arrangements. Maintains confidentiality. Assumes responsibility for establishing and maintaining effective communications and coordination with Credit Union personnel. Assist area personnel as needed. Keeps Management informed of activities, progress attained toward established objectives, and of any significant problems. Attends and participates in meetings as required. Assumes responsibility for related duties as required or assigned. Stays informed of changes in resolution policies, procedures, and related legal requirements. Ensures that work area is clean, secure and well maintained. Actively & professionally cross-sells Credit Union services. Must have reliable transportation to fulfill the duties of a Resolution Specialist. PERFORMANCE MEASUREMENTS Delinquent and negative accounts and/or loans are closely monitored and reviewed. Appropriate resolutions actions instituted are in accordance with established Credit Union policies and are legally compliant. Legal actions are closely supervised and directed. Delinquent and Charge off accounts and/or loans are promptly evaluated for the most cost-effective recovery. A recovery goal, which meets with management standards, is maintined. Professional business relations exist with members and all outside professional contacts. All member questions are courteously answered. Effective working relations and coordination exist with Credit Union legal counsel. Required reports and records are accurate and timely. Good working relations exist with area personnel and with management. Management is appropriately informed of area activities. Collectors are supported and directed as needed. Requirements: EDUCATION/CERTIFICATION: High school graduate or equivalent. Additional business training strongly preferred. REQUIRED KNOWLEDGE: General knowledge of resolution procedures, skip tracing and related laws and regulations. Understanding of Credit Union loan products and policies. Familiar with deposit programs and account ownership. EXPERIENCE REQUIRED: None SKILLS/ABILITIES: Accuracy and thoroughness in work. Ability to manage projects. Excellent communication, telephone, and public relations skills. Ability to work well independently. Ability to work well in stressful situations. Ability to operate related computer applications and other business equipment including calculator, typewriter, copy machine, printer, credit bureau terminal, telephone, fax.

Job Description Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: Paid Time Off (PTO) after just 30 days Additional parental and maternity leave benefits after 12 months Adoption reimbursement program Paid volunteer hours Paid training and career development Medical, dental, vision and life insurance 401k with employer match Mortgage discount and area business discounts Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon Gourmet cafeteria featuring homemade breakfast and lunch Convenience store featuring healthy grab-and-go snacks In-house Starbucks and Dunkin Indoor/outdoor café with Wi-Fi Responsibilities • Proactively contact borrowers in late-stage delinquency to review account status and recommend appropriate resolution strategies. • Explain UWM's available workout and loss mitigation options, including repayment plans, loan modifications, forbearance, short sales, and deeds-in-lieu of foreclosure. • Document all communications and borrower activities thoroughly and accurately in servicing systems (e.g., MSP). • Collaborate across internal teams including Foreclosure, Loss Mitigation, Legal, and Compliance to ensure timely and effective handling of defaulted accounts. • Follow regulatory guidelines from CFPB, RESPA, FDCPA, and investor requirements (e.g., Fannie Mae, Freddie Mac, FHA). • Prepare accounts for foreclosure referral or suspension based on borrower responsiveness and eligibility. • Deliver a best-in-class borrower experience with empathy and professionalism during difficult conversations. • Meet or exceed individual and team performance metrics while upholding UWM's culture of excellence. Qualifications Must Have Qualifications: • High school diploma or equivalent (GED) • 2 years of experience in mortgage servicing, default collections, or loss mitigation • Strong knowledge of MSP, foreclosure processes and late-stage delinquency regulations • High attention to detail and ability to manage sensitive, time-critical accounts • Excellent verbal and written communication skills • Ability to thrive in a high-volume, compliance-focused environment • Strong computer skills; comfort with Microsoft Office and mortgage servicing platforms (e.g., MSP) Nice To Have Qualifications: • Associate's or Bachelor's degree in Business, Finance, or related field • Experience with Fannie Mae, Freddie Mac, FHA, or VA loss mitigation guidelines • Bilingual skills (especially Spanish) • Familiarity with UWM systems and servicing workflows

GFL Environmental is looking for a Collections Specialist to join our team out of our Southfield, Michigan Office! The Collections Specialist will perform, administer, and coordinate all collection functions to reduce the aging of client A/R through review, analysis, and communication with clients. This is a hands-on position that involves communicating with clients and employees. Key Responsibilities: Daily collection calls (Outbound/Inbound) Contact customers regarding overdue accounts and determine reasons for non-payment Maintain accurate records of all collection activities, conversations, and payment commitments with customers Monitor customer accounts for non-payment, late payment and other irregularities Process credit card payments Use skip tracing techniques to locate customers Research/investigate historical data and resolve payment discrepancies and provide backups to customers Respond to customer questions and requests and resolve those questions/issues Complying with applicable laws, regulations, policies and procedures Overcome stall tactics and objection by suggesting different options for debt payment Follow company policies, procedures, and directives from supervisors/managers Perform other duties and responsibilities as required or requested by management Knowledge, Skills and Competencies: At least two years (2) of collection experience Working knowledge of Microsoft Office-Outlook, Word and Excel Must be able to work a flexible schedule Proficient computer and math skills Self-starter with the ability to manage multiple tasks and meet deadlines Proven interpersonal, organizational, analytical and problem-solving skills Strong communication with outstanding phone etiquette and interpersonal skills Able to work efficiently as a part of a team as well as independently Possess strong logic, ability to take initiative and able to negotiate Working Conditions: Work in indoor office environment Hybrid schedule Noise level is usually moderate. We thank you for your interest. Only those selected for an interview will be contacted. GFL Environmental an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact *******************************

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carri Customer Service Representative, Customer Service, Part Time, Representative, Retail

Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico. Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 80 years is currently seeking a Dedicated Customer Service Representative for our Corporate Office in Warren, MI. This client relations role is a critical position to maintain customer perception of our organization. Our representatives are provided with in depth training to provide continuous skill and internal career enhancement based on performance and work ethic. Job Details & Responsibilities: Build and strengthen relationships Provide a personalized customer experience Echo the message and tone of Sales, to maintain consistency with the customer Pro-active account monitoring and reporting In-depth analysis of customer concerns provided in a timely and effective manner End-to-end ownership, providing root cause analysis - driving resolution Communication to Sales on account health Communication to Sales supporting opportunities for growth Scorecard review/analysis (Where Applicable) The ideal candidate will possess the following: 2-3 years of LTL Customer Service experience Strong leadership qualities Excellent written and verbal communication skills Associate's Degree in a business related field is preferred, but is not required Excellent attendance and the ability to work the same shift each day Problem solving ability Strong attention to detail and sense of urgency Ability to maintain a professional demeanor Experience with Microsoft office (Outlook) and Excel, and willingness to learn company specific systems Base EDI knowledge is preferred, but not required Upbeat personality/positive outlook