Collections representative jobs in North Carolina - 1,707 jobs
Customer Service Representative
LHH 4.3
Collections representative job in Charlotte, NC
LHH is seeking a contract position, with potential for permanent employment, to support day-to-day customer interactions and administrative support functions within a fast-paced environment. This role is ideal for candidates with strong communication skills who enjoy problem-solving and delivering a high level of service.
Key Responsibilities:
Respond to customer inquiries via phone, email, or internal systems
Provide order status updates, resolve issues, and escalate concerns as needed
Enter and maintain accurate customer and order information in internal systems
Coordinate with internal teams to ensure timely and accurate responses
Assist with general administrative and customer support tasks
Maintain professionalism and a customer-focused approach in all interactions
Qualifications:
Previous customer service or call center experience preferred
Strong verbal and written communication skills
Ability to multitask and manage priorities in a fast-paced setting
Proficiency with Microsoft Office or similar systems preferred
Position Details:
Employment Type: Contract-to-Hire
Pay Rate: $18-$20 per hour, based on experience
Schedule: Full-time
$18-20 hourly 5d ago
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Dispatcher/CSR
Aireserv Heating and Air Conditioning
Collections representative job in Raleigh, NC
Dispatch scheduled service, maintenance, and sales calls - Receive incoming calls in professional and courteous manner - Scheduling appointments - Assigning daily work/calls to other team members - Perform marketing and sales functions to sell additi Dispatcher, Dispatch, Driver
$27k-35k yearly est. 2d ago
Collections Specialist
Adecco 4.3
Collections representative job in Winterville, NC
Are you someone who loves to be an integral part of everyday business? If so, look no further and apply below for an opportunity to join a top financial institution!
Adecco is currently assisting one of its clients in their search for a Collections Specialist in Winterville, NC!
Pay rate: $15/hr
Shift availability: Operating hours: Mon - Sun, 8a-9p, Will be scheduled for an 8 hour shift during those hours, must have open availability
Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.
For instant consideration for this role, click on Apply Now and upload resume!
Our ideal candidate for this Collections Specialist must have/must be able to:
Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally.
Determine cause of delinquency and best course of action to assist delinquent customer.
Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, ?scratch pad? entries, etc. in the collection system.
Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
Order updated credit bureau report or initiate skip tracing process in accordance with established standards.
Review files from Loan Services in accordance with established standards, if applicable.
Initiate deferrals on accounts based upon written policy guidelines.
Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.
Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
Ensure that appropriate letters are sent to debtors.
Process customers payments through electronic draft, if applicable.
Process account maintenance transactions according to established guidelines
Education/Certification Requirements:
High School Diploma or GED
Experience requirements for this Collections Specialist:
Must have Collections experience
Strong communication skills
Good decision-making and problem solving skills
Proficient with MS Office Suite
Ability to work as part of a team
Must have flexible schedule
Bilingual is a plus
Note:
This role is On-Site; thus, open to candidates near/in/around Winterville, NC
As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application. If you are interested in a Collections Specialist in Winterville, NC NOW for instant consideration!
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to **********************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
$15 hourly 2d ago
AR / AP Specialist
Boutique Recruiting
Collections representative job in Durham, NC
A fast-growing renewable energy developer is hiring an AR / AP Specialist to own high-volume invoice processing, vendor payments, and construction-related accounting support as the company scales its renewable energy portfolio. You'll be the accounting anchor in the Durham office, managing 300-350 invoices per month, supporting construction draws, and partnering closely with finance leaders across LA and Florida. They are looking for a detail-driven, reliable operator who thrives in fast-moving environments and takes real ownership of their work.
AR/AP Specialist Responsibilities:
Manage full-cycle Accounts Payable for a growing vendor base
Process and code high-volume invoices using OCR and accounting systems
Prepare and execute payments via check and electronic methods
Maintain accurate records, approvals, and vendor documentation
Support 1099 preparation and year-end reporting
Assist with construction pay applications and progress billing
Support Accounts Receivable as needed, including billing and payment tracking
Reconcile discrepancies and maintain clean financial records
Partner with finance and construction teams to improve processes
AR/AP Specialist Requirements:
3+ years of Accounts Payable experience
Some Accounts Receivable exposure preferred
Strong Excel and Word skills
Bachelor's degree in accounting, finance, or related field
Experience in solar or construction environments strongly preferred
Comfortable managing volume and deadlines independently
Willing to work hybrid in Durham (3 days onsite, 2 remote)
Solar or renewable energy industry experience preferred
Construction accounting or progress billing exposure preferred
Workday experience highly preferred
ERP or accounting system experience preferred
Benefits:
Medical insurance with 90% employer-paid premium
Unlimited PTO
Hybrid schedule with flexibility once work is complete
Annual company trip to the LA office for a team event
Small, collaborative team with direct access to leadership
Opportunity to grow with a company in active expansion mode
This role is ideal for a dependable, detail-oriented accounting professional who wants stability, autonomy, and a front-row seat in a growing renewable energy company. Apply now! #LI-MB1
$33k-43k yearly est. 5d ago
Commercial Loan Servicing Representative
Wells Fargo Bank 4.6
Collections representative job in Charlotte, NC
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. It all begins with outstanding talent. It all begins with you.
About this role:
Wells Fargo is seeking a Commercial Loan Servicing Representative as part of the Commercial Banking Operations Division. Learn more about the career areas and lines of business at wellsfargojobs.com
In this role, you will:
Support internal and external customers with inquiries and complaints regarding loan servicing needs
Monitor loan system and resolve customer issues, and process complex transactions online
Perform moderately complex administrative, transactional, operational and customer support tasks
Act as primary loan servicing contact that involve construction monitoring and disbursements
Monitor collateral and preparing payoff letters, releasing collateral
Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
2+ years of AFS experience
Loan IQ experience
CEO/Vantage experience
Business and accounting skills
Analyze and interpret financial information
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Ability to accurately process high volumes of work within established deadlines
Intermediate Microsoft Office skills
Intermediate Microsoft Excel skills
Ability to set priorities, plan and organize work
Sound risk management mindset and good understanding of compliance
Demonstrates/maintains professional conduct under all circumstances
Ability to learn quickly
Highly motivated individual who is able to work independently and in a team environment
Ability to recognize and escalate issues to management for any process breaches
Ability to multitask to accomplish tasks and meet deadlines effectively
Ability to work quickly & accurately while maintaining acceptable standards of workmanship
Flexibility to stretch to accomplish projects timely
Job Expectations:
Ability to work a hybrid schedule, at least 3 days a week working in office
Ability to work additional hours as needed
This position is not eligible for Visa sponsorship
Posting Location:
1525 West W T Harris Blvd, Charlotte, NC 28262
#CommercialBanking
Support internal and external customers with inquiries and complaints regarding loan servicing needs
Monitor loan system and resolve customer issues, and process complex transactions online
Perform moderately complex administrative, transactional, operational and customer support tasks
Act as primary loan servicing contact that involve construction monitoring and disbursements
Monitor collateral and preparing payoff letters, releasing collateral
Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Posting End Date:
30 Jan 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$65k-114k yearly est. 2d ago
Collection Specialist
Collabera 4.5
Collections representative job in Greensboro, NC
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Collabera: Collections in Greensboro, NC
Industry Banking and Finance
Location 4161 Piedmont Pkwy Greensboro, NC USA 27410
Job Title Collections
Duration 11 - 12 Months (Possibility of extension)
Work Schedule: 12 - 9 pm M-Th 8 - 5 Fri Every other Sat 8-12 with Flex day during week
Job Description:
The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls. Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements. In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans.
This is a position in a high volume call center environment. Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system. Collectors also work within a structured team setting. Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers. Monthly incentive opportunities are available based on performance towards set monthly goals. Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers.
Training: M-F 8-5 Classroom training for 3 weeks. OJT will be regular shift hours
Must have Customer Service assessment
REQUIRED MUST HAVE SKILLS:
Excellent oral and written communication skills
• Strong negotiation skills
• Excellent organizational skills
• Ability to multi-task
• Must be able to work in teams
• Self-motivated and results-oriented
Qualifications
Desired Skills:
• Previous Collection experience
• College degree desired, but not required
• Desire to resolve customer issues a must
• Home loans experience preferred
Additional Information
To get further details or to apply for this position please contact:
Elvin Gohil
************
****************************
$36k-55k yearly est. Easy Apply 1d ago
Commercial Loan Servicing Representative
W.F. Young 3.5
Collections representative job in Charlotte, NC
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. It all begins with outstanding talent. It all begins with you.
About this role:
Wells Fargo is seeking a Commercial Loan Servicing Representative as part of the Commercial Banking Operations Division. Learn more about the career areas and lines of business at wellsfargojobs.com
In this role, you will:
Support internal and external customers with inquiries and complaints regarding loan servicing needs
Monitor loan system and resolve customer issues, and process complex transactions online
Perform moderately complex administrative, transactional, operational and customer support tasks
Act as primary loan servicing contact that involve construction monitoring and disbursements
Monitor collateral and preparing payoff letters, releasing collateral
Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
2+ years of AFS experience
Loan IQ experience
CEO/Vantage experience
Business and accounting skills
Analyze and interpret financial information
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Ability to accurately process high volumes of work within established deadlines
Intermediate Microsoft Office skills
Intermediate Microsoft Excel skills
Ability to set priorities, plan and organize work
Sound risk management mindset and good understanding of compliance
Demonstrates/maintains professional conduct under all circumstances
Ability to learn quickly
Highly motivated individual who is able to work independently and in a team environment
Ability to recognize and escalate issues to management for any process breaches
Ability to multitask to accomplish tasks and meet deadlines effectively
Ability to work quickly & accurately while maintaining acceptable standards of workmanship
Flexibility to stretch to accomplish projects timely
Job Expectations:
Ability to work a hybrid schedule, at least 3 days a week working in office
Ability to work additional hours as needed
This position is not eligible for Visa sponsorship
Posting Location:
1525 West W T Harris Blvd, Charlotte, NC 28262
#CommercialBanking
Support internal and external customers with inquiries and complaints regarding loan servicing needs
Monitor loan system and resolve customer issues, and process complex transactions online
Perform moderately complex administrative, transactional, operational and customer support tasks
Act as primary loan servicing contact that involve construction monitoring and disbursements
Monitor collateral and preparing payoff letters, releasing collateral
Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Posting End Date:
30 Jan 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$59k-97k yearly est. Auto-Apply 5d ago
Collections Specialist
Noregon Systems Inc. 3.5
Collections representative job in Greensboro, NC
The Collections Specialist is responsible for managing the accounts receivable portfolio, ensuring timely payment of customer invoices, and maintaining positive client relationships while reducing delinquent accounts. This role requires a detail-oriented and results-driven individual who can balance assertive collection efforts with professionalism and tact. The ideal candidate has experience in B2B collections, strong communication skills, and a working knowledge of accounting systems and credit policies.
KEY RESPONSIBILITIES:
* Manage daily collection activities on assigned customer accounts to minimize past-due balances.
* Contact customers via phone, email, and written correspondence to resolve payment issues.
* Maintain accurate and up-to-date records of collection efforts in the accounting system.
* Research and resolve billing discrepancies, disputes, and short payments.
* Partner with internal teams (Sales, Customer Support, Accounting) to ensure timely resolution of customer concerns.
* Prepare weekly and monthly aging reports and escalate high-risk accounts when necessary.
* Recommend accounts for credit hold, write-off, or third-party collections based on company policy.
* Assist in developing and refining credit and collection procedures to improve efficiency.
* Support month-end close by providing accurate receivable data and status updates.
* Maintain compliance with all internal controls, privacy laws, and regulatory standards.
SUPERVISORY RESPONSIBILITIES:
* This position has no direct supervisory responsibilities.
EDUCATION/EXPERIENCE REQUIRED:
* Associate degree in Accounting, Finance, or Business Administration required; Bachelor's degree preferred.
* 2-4 years of experience in accounts receivable or commercial collections.
* Strong understanding of billing, payment processing, and credit management principles.
* Proficiency with accounting and CRM systems (e.g., NetSuite, QuickBooks, Salesforce).
* Excellent verbal and written communication skills with strong negotiation ability.
* Proven track record of managing high-volume collections with professionalism and accuracy.
ADDITIONAL ELIGIBILITY REQUIREMENTS:
* High level of integrity, confidentiality, and attention to detail.
* Ability to prioritize and manage multiple tasks under deadlines.
* Strong analytical and problem-solving skills.
* Intermediate Excel proficiency and familiarity with AR reporting tools.
* Comfortable working in a fast-paced environment with cross-functional collaboration.
WORK ENVIRONMENT:
* Professional office environment with regular communication with internal teams and external customers.
PHYSICAL REQUIREMENTS:
* Primarily a sedentary role, requiring use of a computer and phone for extended periods. Occasional light lifting of files or office supplies (up to 15 lbs).
* This position description outlines the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Noregon Systems, Inc is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
$76k-95k yearly est. 31d ago
Billing Coordinator
DCLI
Collections representative job in Charlotte, NC
Responsible for all DCLI billing; including daily use, term net leases, repositioning, gate fees, migrations, on terminal, casualty values, violation invoices, other. Ensure billing is accurate to prevent credits or short pays.
Duties and Responsibilities
Pre-audit pending billing per pool contract and customer. Review all rates before invoicing to ensure accuracy. Research and resolve all illogical moves. Create daily use billing files for high-volume transactions, integrate into Oracle Fusion Cloud, and perform reconciliations for all touchpoints.
Monitor daily report for owned daily use cycles to ensure actioned timely.
Execute balance forward billing weekly and monthly in Oracle Fusion Cloud.
Generate manual invoices and credit memos for various invoice types, ensuring agreement with the billing packages.
Adhere to strict time-sensitive billing cadence.
Document detailed workflow instructions (standard operating procedures or SOP) for each billing task and update continuously.
Liaise with external and internal customers regarding pre-audit files and billing questions.
Collaborate with Fleet Operations to invoice customers for lost, stolen, and total loss units.
Analyze violation packages and generate customer invoices and supporting files.
Assist with external and internal audit requests by providing the information requested.
Qualifications
College degree preferred.
Minimum 2 years of transportation or billing experience preferred.
Enjoy working in a fast-paced team environment.
Intermediate skill level with Office 365, particularly Microsoft Excel (vlookups in high volume files).
Strong communication skills, including writing, speaking, and active listening.
Organization, time management, and prioritization abilities.
Ability to work independently and efficiently.
Oracle Fusion Cloud invoicing experience is a plus.
Must be able to pass a pre-employment drug screening.
Work Status
The work location is remote for a regular schedule.
Training will be in the office or virtual via Teams using screen sharing and recording.
Ad hoc in-office meetings
Direct Reports
N/A
Benefits
We understand that your role at DCLI is only part of who you are. Our comprehensive compensation and benefits package provide resources for you to be your best self, grow professionally and personally, and reach your full potential.
Excellent health, dental, and vision insurance options for you and your family
Ample PTO and paid holidays
401k with company match
Flexibility to support a healthy work-life balance
Wellness resources
Company-sponsored parties, outings, and other perks
Development Opportunities
At DCLI, you'll find that everyone - from your coworkers and managers to the senior leadership team - wants to see you succeed and there are opportunities available for you to develop in your current role and prepare to take that next step in your career:
Tuition reimbursement
Internal training and educational resources
Quarterly and annual awards for outstanding performance
Pathways to promotions and access to advice, feedback, and mentorship
Participation in professional organizations
Internships
$33k-47k yearly est. 6d ago
Billing Coordinator
Triple-S Steel 3.4
Collections representative job in Troutman, NC
We are seeking a motivated Billing Coordinator to join our business to support the billing department with the billing process and other duties
Responsibilities
Generate invoices to customers
Distribute invoices per customer preferences (email, mail, etc.)
Process credit memos
Research inventory transactions as requested
Validate and manage all certifications
Perform Data Entry duties
Become Subject Matter Expert on billing and inventory adjustments processes as it pertains to billing
Perform all tasks in accordance with company processes and procedures
Support other departments as needed with various job duties
Other duties as assigned
Qualifications
Excellent communication skills and the ability to work with employees (sales, operations, HR, executive) and customers
Consistently meet deadlines and work well under pressure
Must be able to multi-task
Possess a general knowledge of accounting principles and practices.
College degree preferred
1-2 years previous billing experience preferred
Other:
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands/fingers to handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock when in the operations or laboratory areas. The noise level in the work environment is usually moderate, but due to open office environment noise level may occasionally be high.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
$34k-46k yearly est. Auto-Apply 10d ago
Collections Specialist - On Site
Anticimex Carolinas
Collections representative job in Charlotte, NC
Competitive Compensation - Impressive Benefits - Potential for Growth - Work/Life Balance Now hiring in Matthews, Charlotte, and Mint Hill areas!
Killingsworth Environmental
is much more than a pest control company. We are a team of professionals committed to providing quality pest control solutions, safe treatment options, and we want you! We are seeking a full-time Collections Specialist to join our growing team.
Principal Responsibilities
Provide stellar customer service from the greeting to the conclusion of the call.
Displays warm greeting, shows empathy, demonstrates a sense of urgency appropriately to customers.
Contact clients to discuss their overdue payments.
Ensure debt reclamation efforts are performed in a manner consistent with all pertinent regulations and company policies.
Manage delinquent accounts for debt collection efforts.
Resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt.
Help customers understand their account ensuring satisfaction.
Monitor and respond to customer emails.
Utilize Pestpac consistent with AXC standards placing notes in accounts to document collection efforts.
Forward call for cash payments that are received to the Customer Service Center.
Document and escalate infractions reported by our customers.
Comply with all company policies and procedures with all employees.
Encourage and foster a harmonious workplace with a positive attitude.
Collaborate with team members as needed.
Maintain acceptable attendance and tardiness records.
Other duties as assigned
Preferred Qualifications:
Exceptional verbal and written communication skills
Committed to accuracy
Ability to demonstrate flexibility when needed
Ability to work effectively in PestPac
Exceptional customer service disposition
What we offer:
Competitive wages
Complete Health Care Package with Employer Contributions
Free Life Insurance
401K with Employer Matching
Paid Time Off
Paid Holidays
Advancement Opportunities for people with the right attitude (we are growing!)
Paid Training
Employee referral bonus
EOE
$30k-40k yearly est. 7d ago
Collections Specialist
Brightspeed
Collections representative job in Charlotte, NC
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
We have an exciting opportunity for a Collections Specialist to join our growing team! As a Collections Specialist, you will report directly to the Manager, Collections & Disputes. You will be responsible for collecting revenues owed from business customers. Your will also assist with basic billing inquiries and disputes based on customer feedback related to their invoices. You will be expected to provide superior customer service and to provide prompt responses and resolutions to customers concerns to ensure prompt payment. Come help us build the best and fastest fiber-optic network in America!
As a Collections Specialist, you will have the following duties:
Receive inbound calls from Brightspeed business customers for collections, payment arrangements, and simple billing inquires
Meet established collection objectives monthly
Collect and manage past due accounts for moderate to large sized business customers
Use various computer systems simultaneously
Build and maintain strong customer relationships and problem solve with the customer
Preparation of monthly collection reports and recommendations on credit memos and write off activities
Collaborate with sales, customer service, billing operations, and AR teams in reconciling accounts
Review and comprehend contractual agreements with customers that govern the servicing relationship
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
3+ years of experience in B2B collections
Ability to overcome objections and offer solutions to resolve potential roadblocks
Strong interpersonal and communication skills. Able to communicate effectively orally and in writing with appropriate detail, judgement, and discretion at all levels of the organization including senior management.
Relationship-builder and strong listening skills
Demonstrates competence, professionalism, and leadership presence: Is objective and free from undue influence; conveys sound judgment; builds trust; is collaborative, insightful, proactive, and future-focused
Well-organized, ensuring that all deliverables are met on time with excellent results and anticipates implementation or workload issues related to emerging developments
Demonstrates integrity and the highest ethical standards in all aspects
Ability to learn complex systems, process quickly and be able to convey that knowledge to others.
BONUS POINTS FOR:
Bachelor's degree in Finance, Accounting, Business, or related field
Telecommunications industry experience
#LI-RW1
Additional Information
All your information will be kept confidential according to EEO guidelines.
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
Brightspeed's Privacy Notice for California Residents
Brightspeed's Privacy Notice
$30k-40k yearly est. 9d ago
Collections Specialist
Evergreen Residential Holdings
Collections representative job in Charlotte, NC
Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent (“BTR”) sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world's largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.
We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.
If you are self-motivated and mission driven with a ‘can do' mindset and see solutions where others may see problems, come and grow with us!
This is an office-based position in Charlotte, NC, and requires in-office attendance five days a week, Monday through Friday.
The Role: This position includes, but is not limited to, the following responsibilities:
Manage the Payment Experience
Work with both internal and external customers to resolve resident payment issues
Effectively work with Accounting to ensure resident balances are accurate, and that any necessary adjustments are made and communicated to all in a timely manner
Communicate effectively and consistently with all Residents until account resolution
Review all new move in balances to ensure accurate ledger charges and payments .
Inform all residents of Evergreen's payment policies, procedures, and their contract obligations
Treat all internal and external customers in a fair and consistent manner, and in accordance with Fair Housing requirements
Review all ledgers, notices, leases etc. for accuracy prior to distribution
Manage Notice to Pay or Quit Process in a thorough, consistent, and timely
Manage Notice to Pay or Quit Process in a thorough, consistent, and timely manner each month
Prepare eviction files on notices of non-compliance when needed
Demonstrate knowledge of local and federal laws regarding notices, evictions, lockouts, etc.
Communicate with residents daily/weekly during the eviction process, educating them on their options, fees, and the process expectations
Collaborate with appropriate field team when needed to schedule Occupancy Checks
Follow up with legal on eviction progress until resolution
Effectively communicate any scheduled lockouts, skips, court dates, or return of possession dates/details to all appropriate team members
Request Health and Safety Inspections when necessary to confirm condition of property when habitability questions arise during eviction/collections process
Ensure all residents are moved out of appropriate systems in a timely manner, and manage all necessary dashboard information/alerts
Manage the Squatter Eviction process to ensure the eviction of all unauthorized occupants are managed appropriately and in accordance with the law
Communication & Culture
Be polite, professional, and courteous in all interactions with both internal and external customers and respond to all correspondence with urgency
Troubleshoot customer inquiries and work towards one-step resolution
Contact all Residents and try to resolve the payment situation by offering solutions and displaying high level customer service
Be a collaborative, cooperative team member, assisting when needed with team projects and processes
Qualifications and Experience
High school diploma or GED required
1+ year of Property Management experience is highly preferable, specifically in residential single-family management with experience managing collections &/or evictions
Excellent Customer Service Skills required, strives to consistently meet and exceed service standards
Must be able to deal with situations and issues proactively and persistently
Excellent verbal and written communication skills required
Possess basic accounting and math skills, and proficiency with the Microsoft Office suite including Word, Outlook and Excel
Extremely organized with impeccable detail orientation
Good time-management, able to consistently meet goals and deadlines without sacrificing quality
Ability to work effectively under pressure and operate in a fast-paced work environment
We seek applicants who are proactive, self-directed, and highly motivated.
Additional Information. The role will require:
Regular typing, talking, hearing, seeing, reaching, and repetitive motion
Routine use of standard office equipment and computers
That all duties are performed in a professional and safe manner
Standard workdays are Monday through with occasional evening and weekend overtime hours
Please do not rely on compensation estimates for our jobs that are posted on sites other than our direct website as these may be misleading.
About Evergreen Residential
Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.
The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.
Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.
Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.
Equal Opportunities and Other Employment Statements
We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.
$30k-40k yearly est. Auto-Apply 9d ago
Collections Specialist
Anticimex
Collections representative job in Matthews, NC
Principal Responsibilities
Provide stellar customer service from the greeting to the conclusion of the call.
Displays warm greeting, shows empathy, and demonstrates a sense of urgency appropriately to customers.
Contact clients to discuss their overdue payments.
Ensure debt reclamation efforts are performed in a manner consistent with all pertinent regulations and company policies.
Manage delinquent accounts for debt collection efforts.
Resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt.
Help customers understand their account ensuring satisfaction.
Monitor and respond to customer emails.
Utilize Pestpac consistently with AXC standards, placing notes in accounts to document collection efforts.
Forward call for cash payments that are received to the Customer Service Center.
Document and escalate infractions reported by our customers.
Comply with all company policies and procedures with all employees.
Encourage and foster a harmonious workplace with a positive attitude.
Collaborate with team members as needed.
Maintain acceptable attendance and tardiness records.
Other duties as assigned
Competency/Position Requirements: Knowledge, Skills, & Abilities
Exceptional verbal and written communication skills
Committed to accuracy
Ability to demonstrate flexibility when needed
Ability to work effectively in PestPac
Exceptional customer service disposition
Education/Experience:
No experience .
Must be able to walk, sit, stand, & and use the computer and phone for extended period of times.
This list may not be all-inclusive.
$30k-40k yearly est. Auto-Apply 15d ago
Collections Specialist - L1
Artech Information System 4.8
Collections representative job in Raleigh, NC
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Key Accountabilities/Responsibilities:
Collection and accounts receivable management for AR trade customers
Ensure the complete and timely collection of accounts receivable
Analyze aged trial balance of accounts receivable
Communicate with customers and negotiate repayment terms
Respond to customer inquiries on a timely basis
Reconciliation of accounts receivable
Prepare special reports as required
Prepare and recommend credit files
Monthly reporting and journal entries
JD Edwards and other system support for the Credit Department
Credit department processes support and improvement
Qualifications
Knowledge/Skills Required
Outstanding customer service
Outstanding communication and negotiation skills
Excellent analytical skills
Ability manage time effectively and efficiently
Ability to handle multiple assignments and high stress situations with professionalism
Credit and accounts receivable experience preferred
Excellent knowledge of Microsoft Windows, Word, Excel and JD Edwards
College degree or equivalent experience is required and University degree is an asset
Accounting knowledge (university course or equivalent)
Additional Information
For more information, Please contact
Shobha Mishra
************
sent me your resume shobha.mishra ATartechinfo.com
It starts at the door. It starts with you.
Looking for a part-time job that keeps you moving and helps you earn extra income? We're hiring part-time Doorstep Trash Collection Specialists (Service Valets) to help keep apartment communities clean, safe, and comfortable for the people who live there.
What You'll Be Doing:
Keep a simple but important promise to residents. Every night, you collect trash from their doorsteps, so it's gone by morning. That consistency helps people feel taken care of and at ease in their homes.
Collect bagged trash and cardboard recycling from apartment doorsteps and take them to the on-site compactor using your truck or vehicle with a trailer. No bulk items, no off-site driving, no dumping.
Use our mobile app on your smartphone to check in, track your work, and take photos when needed.
Stay active by walking the property, climbing stairs, and working outdoors during your shift.
What You'll Get:
Pay: Up to $20.00 per hour
Schedule: Evening shifts, usually Sunday-Thursday, starting around 7:00 or 8:00 PM
Part-Time: Typically 10 to15+ hours per week
Close to Home: We try to assign you to a property near where you live
What You'll Need:
Must be at least 18 years old
Reliable transportation: open-bed pickup truck or vehicle with trailer
Valid driver's license & auto insurance (you must be listed on the policy as a covered driver)
A strong work ethic and pride in doing the job right, even when no one is watching
Authorized to work in the U.S. (proof required)
Ability to work independently and with a team when needed, and follow simple, consistent routines
A smartphone with a data plan to use our work app
Physical Requirements:
Ability to lift and carry up to 50 lbs.
Comfortable walking long distances and climbing multiple flights of stairs
Willing to work around bagged trash and waste
Able to work outdoors in different weather conditions
Why You'll Love This Job:
Stay Active: Get paid to move instead of sitting still
Convenient Schedule: Easy to fit around another job or school
Fast Pay: Access your earnings quickly with DailyPay
Career Growth: Opportunities to move into lead or management roles
Referral Bonuses: Earn extra when you refer others to join the team
Safety Matters: We provide gloves, safety vests, and gear
If you take pride in doing things right and like seeing the results of your work each night, this role is for you. Apply today and be part of something people count on.
The application window for this opportunity is ongoing.
*******************************************
Are you a current Valet Living employee? If so, click here to apply.
Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at *********************************** and let us know the nature of your request along with your contact information.
Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.
$20 hourly Auto-Apply 6d ago
Delivery Collection Specialist
Impact RTO Holdings
Collections representative job in Rockingham, NC
Delivery/Collection Specialist
Build your future with Impact RTO! We are the largest Rent A Center franchise with room for growth and yet a family feel! This is an entry-level position with a focus on advancement and training for future management positions! Oh, and we are hiring immediately! We are looking for people like you to add to the success of our company. Between our tight-knit professional environment, training opportunities, and competitive benefits, you will not only grow your career but invest in an incredible future for yourself and your family.
Things you can look forward to here at Rent a Center
$15.00 - $17.50 an hour
Monthly profit-sharing bonus potential
We want fast trackers with a Path to Promotion to Management
Being recognized for performance by teammates and Management on our Rewards Platform - with the ability to redeem prizes (gift cards, swag, etc.)
Our coworkers also enjoy a total rewards package that pays for performance and includes:
5-day workweek with every Sunday off
Paid sick, personal, vacation and holidays
Employee purchase plan
401(k) Retirement Savings Plan
A comprehensive benefits package that includes medical, dental, vision insurances, plus company paid life and AD&D insurance, critical illness and accident coverage, short term, and long-term disability.
As a Delivery/Collection Specialist, you would be responsible for:
Making daily deliveries of furniture to customers including loading and unloading of items, set-up, and installation of items.
Safe operation and cleanliness/organization of the company vehicle
Protecting product with blankets and straps
Maintain accurate records of customer account activity, including current and past due accounts; communicate in person or via phone/text to promote timely payments
Collect customer payments and meet daily/weekly collection standards
Building and staging inventory. Regular lifting of heavy items 25+ pounds
Refurbishing merchandise
Assist with store sales functions
Other duties as needed in the store and assigned by store manager
Qualifications
Must be at least 18 years of age
High school diploma or GED
Friendly with great communication skills
Excellent customer service skills
Valid state driver's license and good driving record for a minimum of 1 year
Must be able to lift and move (push/pull) heavy items and merchandise as needed
Must pass a background check, drug screening, and motor vehicle records check
$15-17.5 hourly 8d ago
Corporate Collections Specialist
J Roy Recruiter
Collections representative job in Winston-Salem, NC
Job Responsibilities
***Immediate Interviews and start - Interviews scheduled June 26 - June 29th
Marketing firm is seeking a professional and outgoing Corporate Collections Specialist to help us ensure timely payments and build lasting relationships with customers. To excel in this position the ideal candidate needs to be able to communicate well with others, be detail and goal orientated and maintain quality and accuracy.
Essential Job Duties
• Make collection calls to customers
• Update and consult with management regarding status of accounts.
• Send collection letters according to company policy and submit accounts to outside collection agency as needed.
• Maintain collection notes in respective systems.
• Assist with processing customer payments
• Work with customers and branch to reconcile and resolve disputed accounts
Skills Required
High School diploma required / Accounting degree preferred but not required with proven experience
Willingness to learn and grow within the position
Have excellent written and oral communication skills
Must be proficient in Microsoft office software and other commonly used office equipment
Must be able to work well with others and have excellent customer relations skills
$30k-40k yearly est. 60d+ ago
Collections Specialist
Executive Personnel Services
Collections representative job in Durham, NC
Collections Specialist - L1 Duration: 12.05.2016 - 06.09.2017 Pay rate: $16.51 Key Accountabilities/Responsibilities: Collection and accounts receivable management for AR trade customers Ensure the complete and timely collection of accounts receivable
Analyze aged trial balance of accounts receivable
Communicate with customers and negotiate repayment terms
Respond to customer inquiries on a timely basis
Reconciliation of accounts receivable
Prepare special reports as required
Prepare and recommend credit files
Monthly reporting and journal entries
JD Edwards and other system support for the Credit Department
Credit department processes support and improvement
Qualifications
Knowledge/Skills Required:
Outstanding customer service
Outstanding communication and negotiation skills
Excellent analytical skills
Team Player
Ability manage time effectively and efficiently
Ability to handle multiple assignments and high stress situations with professionalism
Credit and accounts receivable experience preferred
Excellent knowledge of Microsoft Windows, Word, Excel and JD Edwards
College degree or equivalent experience is required and University degree is an asset
Accounting knowledge (university course or equivalent)
Additional Information
All your information will be kept confidential according to EEO guidelines.
$16.5 hourly 1d ago
B2B Customer Service Representative
LHH 4.3
Collections representative job in Matthews, NC
LHH is looking for a detail-oriented and proactive professional for a contract-to-hire B2B Customer Service Representative role in Matthews, NC! The ideal candidate will have a background in manufacturing environments and a strong understanding of global trade operations. This position is fully in office Monday - Friday.
Responsibilities
Serve as the primary point of contact for business clients, distributors, and internal teams regarding order status and logistics.
Accurately enter and validate customer purchase orders in the internal system.
Coordinate with production, sales, and logistics teams to ensure timely fulfillment and delivery.
Manage freight arrangements, including booking carriers, scheduling pickups, and tracking shipments.
Prepare and review shipping documentation such as commercial invoices, customs declarations, and regulatory paperwork.
Troubleshoot and resolve any issues related to shipments, documentation, or customer inquiries.
Maintain compliance with internal procedures, international trade regulations, and customer-specific requirements.
Provide regular updates to the sales team on order and delivery status.
Support general administrative tasks and contribute to continuous process improvements.
Qualifications
2+ years of business to business customer service experience within a manufacturing or distribution setting.
Familiarity with import/export processes and documentation is preferred
Strong organizational skills and attention to detail.
Excellent communication skills, both written and verbal, with a professional demeanor.
Ability to collaborate across departments including engineering, finance, and production.
Experience with ERP or order management systems.