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Collections representative jobs in Raleigh, NC - 436 jobs

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  • Dispatcher/CSR

    Aireserv Heating and Air Conditioning

    Collections representative job in Raleigh, NC

    Dispatch scheduled service, maintenance, and sales calls - Receive incoming calls in professional and courteous manner - Scheduling appointments - Assigning daily work/calls to other team members - Perform marketing and sales functions to sell additi Dispatcher, Dispatch, Driver
    $27k-35k yearly est. 7d ago
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  • Customer Service Rep (Dispatcher)

    Infosoft, Inc.

    Collections representative job in Cary, NC

    Job Title: Customer Service Rep (Dispatcher) Pay Rate: $30 to $33.50/HR Duration: 12 months Shift: Monday-Friday, 11:00 AM - 8:00 PM (1 opening) Monday-Friday, 10:00 AM - 7:00 PM (1 opening) Monday-Friday, 7:00 AM - 4:00 PM (6 openings) Monday-Friday, 8:00 AM - 5:00 PM (6 openings) Monday-Friday, 9:00 AM - 6:00 PM (6 openings) We are seeking a Customer Service Representative (Dispatcher). These are not call center roles - no scripts used; every day is different. The individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts that may delay resolution. They are accountable for delivering world-class customer experience by providing 24/7 support, and are responsible for the timely and accurate scheduling of service events by properly communicating and managing time-sensitive workload. This role will report to the Zone Operations Manager and will be part of a team focused on customer success. Owning the E2E planning for the allocation and deployment of field resources in a highly dynamic environment. Applying critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources. Owning customer communications E2E for all service events. Navigating complex discussions with customers when scheduling appointments. Management and application of prioritization logic that aligns with customer commitments. Owning the deployment of field resources is the decision maker, coordinates with field management, displaying strong influencing & collaborative skills. Manage capacity planning to meet cyclical demand, ensuring delivery of customer commitments. Ability to utilize problem-solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment. Requirements: 2-5 years' experience in a customer relationship-related role, in a fast-paced environment Positive attitude and passion for customer service. Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality Experience communicating ideas and rationale to internal teams and customers. Must have excellent interpersonal skills, interact favorably with others, and be skilled at maintaining positive relationships while working to resolve problems and maintain a high level of professional integrity. Excellent organizational skills with an ability to manage time and prioritize based on the impact and criticality of customer issues. Strong PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook) Associate degree or equivalent experience required Preferred Knowledge/Skills, Education, and Experience: Ability to professionally investigate and respond to requests promptly Strong communication skills and are adaptable to change Ability to think at a high level and apply business concepts. Experience to anticipate customer needs. A history of acting as a collaborative team player with cross-functional teams. An interest in solving problems that don't have obvious solutions.
    $30-33.5 hourly 2d ago
  • Billing Specialist

    Allstar Staffing Group

    Collections representative job in Raleigh, NC

    We have an immediate need for an E-Billing Specialist/Legal Biller for a leading law firm conveniently located in the Raleigh area. This is a full time direct hire position that offers an excellent salary and benefits package and offers a hybrid schedule - 2 days in office and 3 remote. Hours are 8:00 AM to 5:00 PM. Job Duties Include: Submit invoices through the e-billing system and document progress within the eHub and eBilling Tracker. Reviews newly opened client matters for assigned attorneys to determine if matters are available through e-billing websites. Monitor e-billing daily - for new invoices and rejections; review daily new timekeeper report for new timekeepers that may need to be submitted for approval. Ensures successful submissions of e-billed clients and assist with the resolution of any rejections. Assist attorneys, Client Service Specialists, and clients with day-to-day e-billing questions and concerns. Verifies that client setup, rates, and billing requirements are correct in the eBilling system. As required, submits rate requests to related vendor sites. Provide updates regarding invoice status to Client Billing Manager. Ensures that all tasks are done in accordance with Firm and client billing guidelines and policies. Work closely with supervisor and managers to resolve any e-billing or client e-billing issues. Submit invoices though the e-billing system and document progress within BillBlast, Ebilling Portal. Responsible for the submission of monthly/quarterly accruals as required. Provide updates regarding invoice status to Billing Supervisors/Director of Billing. Job Requirements Include: Minimum of five (5) years' e-billing experience in a law firm (preferred) or other professional services organization required. Ability to utilize various vendor websites and BillBlast system for electronic billing. Previous experience with 3E or Elite accounting system strongly preferred. Excellent customer service skills. Must be self-motivated, very detail oriented, highly organized and reliable, have the ability to multi-task with a high volume of work and work well independently as well as in a team environment. Strong oral and written communication skills and accuracy are a must. Demonstrated experience using related accounting computer systems and Microsoft Office Suite, including Outlook, Word and Excel.
    $28k-37k yearly est. 15h ago
  • Licensed Customer Service & Sales Rep. - Raleigh, NC (New Hope)

    The Auto Club Group 4.2company rating

    Collections representative job in Raleigh, NC

    Join America's most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages: * Medical, dental and vision benefits * 401k Match * Paid parental leave and adoption assistance * Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays * Paid volunteer day annually * Tuition assistance program, professional certification reimbursement program and other professional development opportunities * AAA Membership * Discounts, perks, and rewards and much more A DAY IN THE LIFE of a Field Insurance Service Representative The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. * Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards) * Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale * Take insurance payments (initial, installment, lapse, or reinstatement) * Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products * Refer to agent when appropriate * Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures * Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable * Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines * Participate in a team environment to promote customer satisfaction and consistent service following the customer service model * Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary * Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities * Fulfill, maintain and service insurance policies * Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification * Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations * Verify new business applications * Refer relevant members/insureds to other lines of business (i.e. Travel and Life) * Process insurance and membership payments * Update electronic member information * Maintain filing systems and provide other general Agency support HOW WE REWARD OUR EMPLOYEES Starting hourly wage of $23.00 - $25.50 per hour, based on experience WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: * A Current Property & Casualty Insurance license * Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products. * Successful completion of Customer Service, Insurance and Membership training within 6 months of hire Education: * High School Diploma or equivalent Work Experience: * Provide a high level of customer-focused service * Service insurance policies and processing applications, renewals, and amendments * Respond to billing and coverage questions * Process monetary transactions; Taking payments * Promote the sales of insurance products and services using established guidelines * Present complex information in a clear and concise manner Knowledge and Skills: * Analyze member/potential customer insurance needs and determine appropriate levels of coverage * Prepare appropriate rate quotations * Organize, plan and promote the sale of ACG insurance and membership products and services * Perform outbound service calls * Maintain accurate records * Insurance terminology * General insurance regulations * Underwriting procedures * Sales regulatory and compliance guidelines * Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM) * Work effectively in a team environment * Work independently, with minimal supervision * Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility * Proficient in using Microsoft Office products * Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures) * Perform mathematical calculations to accurately perform monetary transactions * Work under pressure in a high volume, fast paced customer service environment * Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services Work Environment Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events. #LI-KH1 Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
    $23-25.5 hourly 4d ago
  • Customer Success Representative

    Vinventions USA LLC 4.1company rating

    Collections representative job in Zebulon, NC

    Job Description Vinventions, a leading global provider of comprehensive wine quality solutions and closures, is looking for an experienced Customer Success Representative with 3+ years of progressive experience providing excellent customer service in a B2B environment. The Inside Customer Success Representative is an integral part of the Direct Sales and Customer Service team responsible for fielding web, email, and phone inquiries- and servicing these inquiries through and beyond the sale. Outbound prospecting and new sales development is also important part of this exciting position. Additional responsibilities include distributor and order processing support. The successful candidate will be a personable, outgoing team player, entrepreneurial in spirit, and motivated to succeed. The candidate will also have excellent interpersonal skills, great written and verbal communication skills, critical thinking skills, and a results-driven focus, with the ability to think quickly and out of the box. Working well in a competitive and dynamic market environment and having a passion for generously serving our customers' needs is a must. A passion for wine is a plus. This is a great opportunity with an innovative, technology-driven, global company that puts customers and employees first. Vinventions believes in empowering each individual, and actively promotes professional and personal growth opportunities for driven employees. Essential Duties and Responsibilities: Deliver best-in-class customer service- responding to customer needs thoroughly, in a timely manner, and with accuracy and detail. Continuously learn and stay up to date regarding Vinventions products and services, our customers, and related industry changes and trends. Proactively field and resolve any customer issues, complaints, and questions. Assist customers with returns issues, order inquiries, and any other requests for information. Accurately enter orders into the computer system(s) from both external customer and inter-company PO's, and actively monitor these orders to ensure their successful production and delivery occur within customer expectations Utilize consultative sales skills Proactively call and email customers to both establish and grow relationships as well as to develop insight into their needs and best strategies to acquire new business Establish, develop, and service new and current customer accounts. Work with Sales and Marketing Team to acquire new customers and business through cold calling, vendor campaigns, and referrals. Research and quote opportunities for product and service fulfillment, effectively using all the available resources to satisfy the customer requirements and achieve Vinventions operational and sales goals. Engage customer contact to learn about future order delivery requirements, forecasts, competitive threats, or new opportunities, and share information in a clean and clear way with the business. Work collaboratively with customers to manage their inventory and schedule their product orders, driving maximum value for the customer and Vinventions. Use proper decorum in all communications with customers both internal and external, in a way that brings credit to Vinventions and enhances the overall relationship. Record sales and lead information in CRM system. Performs other duties as requested, directed, or assigned. Education Requirements: Associates or Bachelor's degree in business, sales, or marketing. If no degree, equivalent experience may be considered as agreed by the hiring manager and Human Resources. Minimum Experience, Knowledge, Skill, and Ability Requirements: Customer service experience preferred. Ability to work autonomously and collaboratively as part of a team Perform order entry and associated customer service and account management tasks (for example: import/export documentation, new customer forms, etc.) Strong organizational, communication, and customer service skills. Basic computer skills, including Outlook, Excel, and Word. Experience with ERP and CRM software tools preferred. Good attention to detail. Able to complete routine paperwork accurately and in a timely manner. A basic understanding of manufacturing processes is helpful. Bi-lingual in Spanish, German, and/or French is helpful.
    $39k-57k yearly est. 27d ago
  • Senior Billing Analyst

    Capstone Search Partners

    Collections representative job in Raleigh, NC

    Job Description The Opportunity: Senior Billing Analyst Email resumes to: ******************************* We're seeking a detail-oriented, numbers-savvy Global Billing Analyst to support the full order-to-cash process across international operations. This position plays a vital role in managing billing workflows, supporting financial accuracy, and ensuring a smooth customer experience. As part of a distributed global team, this role requires flexibility, precision, and strong collaboration skills. This is a hands-on position within a global finance team, responsible for billing, collections, and accounts receivable activities. You'll work cross-functionally with teams across regions and time zones, ensuring timely, accurate, and compliant invoicing processes. Job Responsibilities Manage billing operations from invoice creation to payment tracking across multiple markets and currencies. Submit invoices through client billing platforms and ensure alignment with contract terms, tax regulations, and internal policies. Process adjustments such as time and cost reallocations, write-offs, and discounts, ensuring appropriate approvals are documented. Maintain accurate records and audit trails in accordance with internal standards and regulatory requirements. Act as the main contact for internal teams and external clients on billing-related inquiries, ensuring timely issue resolution. Reconcile account discrepancies, investigate client disputes, and support collections as needed. Generate reports (e.g., aging reports, cash flow projections, billing audits) to support internal decision-making. Contribute to process improvement initiatives aimed at optimizing billing workflows and financial controls. Train and support new team members as required. Required Qualifications Strong numeracy and reconciliation skills; confident working with financial data. Proficiency in Microsoft Excel and Word. Comfortable working flexible hours, including occasional off-hours support. Clear and professional communication skills; able to work effectively with cross-functional stakeholders across regions. Strong organizational and time management abilities with a focus on results and meeting deadlines. A proactive approach to identifying inefficiencies and suggesting process improvements. Previous experience in a shared services or global operations environment. Familiarity with billing systems and procedures. Experience using enterprise billing platforms (e.g., 3E or similar tools) in a professional services or complex billing environment.
    $45k-69k yearly est. Easy Apply 21d ago
  • Credit & Collections Specialist

    RJV Equipment

    Collections representative job in Raleigh, NC

    Our Collections Specialists are key to the overall success of Hills Machinery. This role will work closely with external and internal customers to meet department and overall business goals. The Collections Specialist will take ownership of their assigned portfolio and drive process improvements to lower and maintain receivables at an acceptable level. Responsibilities Take ownership of assigned portfolio to reduce outstanding receivables Communicates with customers for payment via phone, email, etc Provide service support to internal customers including sales, rental, parts, service Review credit for new customers and assign appropriate credit limits, as needed Monitor credit on an ongoing basis to assure continued credit worthiness Develop relationships with assigned accounts to ensure timely collection of receivables Provide research and dispute resolution and resolve customer complaints Ensure compliance with applicable policies and procedures Complete special assignments as requested by external and internal customers requiring judgment in resolving issues or in making recommendations Process credit cards and handle pre-authorizations for customers Set up new customers and update existing customer files as needed Other Credit and Collection duties as assigned by manager Requirements: Collections experience required High School diploma required Must have strong interpersonal and communication skills Goal oriented, self-motivated, ability to work in a fast-paced environment Ability to achieve goals and drive initiatives with minimal supervision Ability to learn multiple computer systems and multi-task Intermediate Microsoft Excel and Word skills Position will have some clean-up work and back-log, so this person must have patience and be a team player Must be able to meet company's employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
    $40k-60k yearly est. 34d ago
  • Credit & Collections Specialist

    Hills MacHinery-RJV Equipment

    Collections representative job in Raleigh, NC

    Our Collections Specialists are key to the overall success of Hills Machinery. This role will work closely with external and internal customers to meet department and overall business goals. The Collections Specialist will take ownership of their assigned portfolio and drive process improvements to lower and maintain receivables at an acceptable level. Responsibilities Take ownership of assigned portfolio to reduce outstanding receivables Communicates with customers for payment via phone, email, etc Provide service support to internal customers including sales, rental, parts, service Review credit for new customers and assign appropriate credit limits, as needed Monitor credit on an ongoing basis to assure continued credit worthiness Develop relationships with assigned accounts to ensure timely collection of receivables Provide research and dispute resolution and resolve customer complaints Ensure compliance with applicable policies and procedures Complete special assignments as requested by external and internal customers requiring judgment in resolving issues or in making recommendations Process credit cards and handle pre-authorizations for customers Set up new customers and update existing customer files as needed Other Credit and Collection duties as assigned by manager Requirements: Collections experience required High School diploma required Must have strong interpersonal and communication skills Goal oriented, self-motivated, ability to work in a fast-paced environment Ability to achieve goals and drive initiatives with minimal supervision Ability to learn multiple computer systems and multi-task Intermediate Microsoft Excel and Word skills Position will have some clean-up work and back-log, so this person must have patience and be a team player Must be able to meet company's employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
    $40k-60k yearly est. 6d ago
  • Collections Analyst, Vendor Incentives Accounting

    Advance Stores Company

    Collections representative job in Raleigh, NC

    Job Description Advance Auto Parts is seeking a dynamic Collections Analyst to support the Vendor Incentives Accounting function. The ideal candidate will have experience in managing a portfolio of Vendors with contractual obligations to provide Advance Auto Parts with a variety of incentives in order to secure additional purchases. This role requires a high level of attention to detail, a collaborative working style as well as the ability to manage multiple priorities. This is a key role in the Vendor Incentives area and requires someone with a passion for working with key Vendors, building relationships and the proactive collection of incentives earned by Advance Auto Parts. Responsibilities: Manage a portfolio of Vendor receivables earned as a result of various types of contractually agreed to incentive programs. Ensure that all earned incentives are collected via Vendor credit memos, on-invoice credits or deductions from payables due to the respective Vendors. Establish strong collaborative relationships with various stakeholders in the Merchandising and Procurement teams in order to thoroughly understand the various incentives with the respective Vendors, the validity of the outstanding incentive receivables as well as the timing of collections. Establish strong working relationships with Vendor key contacts in order to facilitate prompt resolution of incentive issues and timely collection of incentives earned. Collaborate with Accounts Payable to ensure alignment on invoice credits received and on-invoice credits from Vendors as well as facilitation of deductions for incentives from Vendor payments. Proactively provide insight into any collectability issues on outstanding receivables in the portfolio. Assist in periodic, quarterly and year-end close processes, ensuring timely and accurate financial reporting. Assist internal and external auditors on audit related requests for information in conjunction with interim reviews, year-end audits as well as SOX and internal audits. Identify opportunities for process enhancements and automation to improve efficiency and accuracy. Manage conflicting priorities and ensure that are deadlines are successfully met. Manage ad-hoc projects and tasks as assigned by senior management. Requirements: Bachelor's degree in Accounting, Finance, or related field. Minimum of 2 years of experience in accounting, ideally with some experience in collections or Accounts Payable. Strong level of knowledge in Accounts Payable processes and their impact on the General Ledger Experience utilizing Oracle or similar ERP software. Excellent analytical and problem-solving skills, with a high level of attention to detail. Ability to collaborate cross functionally, working in a team environment. Ability to work in a fast-paced environment and prioritize tasks effectively. Experience in retail or automotive industry is a strong plus. Join Advance Auto Parts and contribute to our mission of serving our customers with excellence. Apply now to be part of our dedicated accounting team driving financial integrity and success. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers. As of April 2025 Advance operated 4,250 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The company also served 950 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands. #LI-GG1 California Residents click below for Privacy Notice: ***************************************************
    $36k-59k yearly est. Auto-Apply 37d ago
  • Collections Specialist - L1

    Artech Information System 4.8company rating

    Collections representative job in Raleigh, NC

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Key Accountabilities/Responsibilities: Collection and accounts receivable management for AR trade customers Ensure the complete and timely collection of accounts receivable Analyze aged trial balance of accounts receivable Communicate with customers and negotiate repayment terms Respond to customer inquiries on a timely basis Reconciliation of accounts receivable Prepare special reports as required Prepare and recommend credit files Monthly reporting and journal entries JD Edwards and other system support for the Credit Department Credit department processes support and improvement Qualifications Knowledge/Skills Required Outstanding customer service Outstanding communication and negotiation skills Excellent analytical skills Ability manage time effectively and efficiently Ability to handle multiple assignments and high stress situations with professionalism Credit and accounts receivable experience preferred Excellent knowledge of Microsoft Windows, Word, Excel and JD Edwards College degree or equivalent experience is required and University degree is an asset Accounting knowledge (university course or equivalent) Additional Information For more information, Please contact Shobha Mishra ************ sent me your resume shobha.mishra ATartechinfo.com
    $28k-36k yearly est. 60d+ ago
  • Accounts Receivable Specialist, Customer Service Operations

    Cardinal Health 4.4company rating

    Collections representative job in Raleigh, NC

    **Remote Hours: Monday - Friday, 7:00 AM - 3:30 PM PST (or based on business need)** **_What Accounts Receivable Specialist II contributes to Cardinal Health_** Account Receivable Specialist II is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA. + Demonstrates knowledge of financial processes, systems, controls, and work streams. + Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls. + Possesses understanding of service level goals and objectives when providing customer support. + Demonstrates ability to respond to non-standard requests from vendors and customers. + Possesses strong organizational skills and prioritizes getting the right things done. **_Responsibilities_** + Submitting medical documentation/billing data to insurance providers + Researching and appealing denied and rejected claims + Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing + Following up on unpaid claims within standard billing cycle time frame + Calling insurance companies regarding any discrepancy in payment if necessary + Reviewing insurance payments for accuracy and completeness **_Qualifications_** + HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred + 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred + Strong knowledge of Microsoft Excel + Ability to work independently and collaboratively within team environment + Able to multi-task and meet tight deadlines + Excellent problem-solving skills + Strong communication skills + Familiarity with ICD-10 coding + Competent with computer systems, software and 10 key calculators + Knowledge of medical terminology **_What is expected of you and others at this level_** + Applies basic concepts, principles, and technical capabilities to perform routine tasks + Works on projects of limited scope and complexity + Follows established procedures to resolve readily identifiable technical problems + Works under direct supervision and receives detailed instructions + Develops competence by performing structured work assignments **Anticipated hourly range:** $22.30 per hour - $28.80 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/10/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $22.3-28.8 hourly 5d ago
  • Account Receivable Specialist

    Mindlance 4.6company rating

    Collections representative job in Durham, NC

    Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Its a simple route driver job and company will be providing the car. Duration; 6+ month Location: Research Triangle Park, NC Job Description: Key Accountabilities/Responsibilities: • Collection and accounts receivable management for AR trade customers • Ensure the complete and timely collection of accounts receivable • Analyze aged trial balance of accounts receivable • Communicate with customers and negotiate repayment terms • Respond to customer inquiries on a timely basis • Reconciliation of accounts receivable • Prepare special reports as required • Prepare and recommend credit files • Monthly reporting and journal entries • JD Edwards and other system support for the Credit Department • Credit department processes support and improvement Knowledge/Skills Required: • Outstanding customer service • Outstanding communication and negotiation skills • Excellent analytical skills • Team Player • Ability manage time effectively and efficiently • Ability to handle multiple assignments and high stress situations with professionalism • Credit and accounts receivable experience preferred • Excellent knowledge of Microsoft Windows, Word, Excel and JD Edwards • College degree or equivalent experience is required and University degree is an asset • Accounting knowledge (university course or equivalent) Qualifications Knowledge/Skills Required: • Outstanding customer service • Outstanding communication and negotiation skills • Excellent analytical skills • Team Player • Ability manage time effectively and efficiently • Ability to handle multiple assignments and high stress situations with professionalism • Credit and accounts receivable experience preferred • Excellent knowledge of Microsoft Windows, Word, Excel and JD Edwards • College degree or equivalent experience is required and University degree is an asset • Accounting knowledge (university course or equivalent) Additional Information All your information will be kept confidential according to EEO guidelines.
    $32k-40k yearly est. 8h ago
  • Medical Billing Specialist

    First Choice Community Health Centers 4.2company rating

    Collections representative job in Lillington, NC

    Why Join First Choice Community Health Centers Nestled in the heart of North Carolina, Harnett County offers a unique blend of small-town charm and convenient access to big-city amenities. Located less than an hour from both Raleigh and Fayetteville, residents enjoy the tranquility of rural living with the benefit of nearby urban excitement. At First Choice, we're proud to offer employment opportunities in this beautiful area, giving you the chance to work in a close-knit community while staying connected to the vibrant Triangle region. With a perfect balance of peaceful + affordable living and easy access to cultural and career opportunities, Harnett County is an ideal place to call home. Position Summary The Medical Billing Specialist will be responsible for billing and collections for Medicare, Medicaid, Insurance, and Self Pay patients for all Medical and Dental clinics. Responsibilities of individual Billing Specialist will vary depending on assignment of responsibilities given by Billing Supervisor. This role is on-site at our Lillington, NC office. Benefit Offerings Company-Paid Medical Insurance Dental & Vision Insurance 403(b) Retirement Plan with Employer Match Health Reimbursement Account (HRA) Paid Time Off + 11 Paid Holidays Life Insurance Long and Short-Term Disability Essential Duties and Responsibilities Provides billing information by collecting, analyzing, and summarizing third-party billings, accounts pending, and late charges data and trends. Updates job knowledge by participating in educational opportunities. Posting of all cash receipts and insurance payments to EHS software. Research and follow up on all denials for payment. Complete all 2nd Insurance filings. Review charges from daily batches and maintain monthly Deposit Journal, as needed. Assist Finance with reconciling EHS End of Day reports to Deposit Journal, as needed. Report received payments to Accounting Manager for all services to be reimbursed to Physicians. Cover vacancies at Patient Representative position during vacations, sickness, or vacant positions. Maintaining accurate ICD-9, CPT and HCPCS codes within the EHS software. Complete all required procedures on EHS software (i.e. End of Day, End of Month, etc.) Research all credit Accounts Receivable balances and perform required follow up to resolve credit balance. Research all Account Receivable balances and perform necessary follow up required to resolve Accounts Receivable balance issue. Assist in preparation of all Monthly/Quarterly/Annual reconciliations and other required reporting as required by governing agencies Assist Billing Manager in completion of all annual cost reports, annual financial audit, annual UDS report, and any other required annual governmental reporting. Other reasonable duties as required by the CEO, Billing Manager or the Board of Directors Education and/or Experience High School diploma required. Associates Degree in Medical Billing and Coding preferred - or a combination of education and experience. Minimum of two years progressive billing experience required. Other Skills and Abilities Familiarity with effective use of computerized accounting/billing systems. Must be able to use other equipment such as a fax, copier and calculator. Good organizational skills and the ability to perform numerous tasks simultaneously in a fast-paced office environment. Good analytical skills, sticker for details, sense of personal responsibility for work performance and a professional attitude. The ability to work without constant supervision and adhere to policies and procedures is a must. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
    $30k-40k yearly est. Auto-Apply 60d+ ago
  • Accounts Receivable Specialist I (On-Site Graham NC)

    Labcorp 4.5company rating

    Collections representative job in Graham, NC

    At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives! ACCOUNTS RECEIVABLE SPECIALIST I- ONSITE GRAHAM, NC Labcorp is seeking an Accounts Receivable Specialist to join our team in our Revenue Cycle Management Division! This Accounts Receivable Specialist is responsible for processing secondary claims to private and government payers using the billing system. RESPONSIBILITIES Research websites to obtain backup as needed Identify issues and trends with assigned payers Ensure aged AR is handled according to Standard Operating Procedure (SOP) Communicate with leadership and partner teams to ensure accurate and timely processing of remittance Remain flexible to everchanging priorities REQUIREMENTS Requires a High School Diploma or equivalent required Minimum one year work experience required Previous accounts receivable, billing, office administration, data entry work experience strongly preferred Healthcare experience strongly preferred Why should I become an Accounts Receivable Specialist at Labcorp? Generous Paid Time off! Medical, Vision and Dental Insurance Options! Flexible Spending Accounts! 401k and Employee Stock Purchase Plans! No Charge Lab Testing! Fitness Reimbursement Program! And many more incentives! Application Window Closes: 1-14-2026 Pay Range: $ $17.75 - $21.00 per hour Shift: Mon - Fri, 8am - 5pm EST Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
    $17.8-21 hourly Auto-Apply 12d ago
  • Collections Specialist

    Executive Personnel Services

    Collections representative job in Durham, NC

    Collections Specialist - L1 Duration: 12.05.2016 - 06.09.2017 Pay rate: $16.51 Key Accountabilities/Responsibilities: Collection and accounts receivable management for AR trade customers Ensure the complete and timely collection of accounts receivable Analyze aged trial balance of accounts receivable Communicate with customers and negotiate repayment terms Respond to customer inquiries on a timely basis Reconciliation of accounts receivable Prepare special reports as required Prepare and recommend credit files Monthly reporting and journal entries JD Edwards and other system support for the Credit Department Credit department processes support and improvement Qualifications Knowledge/Skills Required: Outstanding customer service Outstanding communication and negotiation skills Excellent analytical skills Team Player Ability manage time effectively and efficiently Ability to handle multiple assignments and high stress situations with professionalism Credit and accounts receivable experience preferred Excellent knowledge of Microsoft Windows, Word, Excel and JD Edwards College degree or equivalent experience is required and University degree is an asset Accounting knowledge (university course or equivalent) Additional Information All your information will be kept confidential according to EEO guidelines.
    $16.5 hourly 8h ago
  • Senior Billing Analyst

    Capstone Search Partners

    Collections representative job in Raleigh, NC

    The Opportunity: Senior Billing Analyst Email resumes to: ******************************* We're seeking a detail-oriented, numbers-savvy Global Billing Analyst to support the full order-to-cash process across international operations. This position plays a vital role in managing billing workflows, supporting financial accuracy, and ensuring a smooth customer experience. As part of a distributed global team, this role requires flexibility, precision, and strong collaboration skills. This is a hands-on position within a global finance team, responsible for billing, collections, and accounts receivable activities. You'll work cross-functionally with teams across regions and time zones, ensuring timely, accurate, and compliant invoicing processes. Job Responsibilities Manage billing operations from invoice creation to payment tracking across multiple markets and currencies. Submit invoices through client billing platforms and ensure alignment with contract terms, tax regulations, and internal policies. Process adjustments such as time and cost reallocations, write-offs, and discounts, ensuring appropriate approvals are documented. Maintain accurate records and audit trails in accordance with internal standards and regulatory requirements. Act as the main contact for internal teams and external clients on billing-related inquiries, ensuring timely issue resolution. Reconcile account discrepancies, investigate client disputes, and support collections as needed. Generate reports (e.g., aging reports, cash flow projections, billing audits) to support internal decision-making. Contribute to process improvement initiatives aimed at optimizing billing workflows and financial controls. Train and support new team members as required. Required Qualifications Strong numeracy and reconciliation skills; confident working with financial data. Proficiency in Microsoft Excel and Word. Comfortable working flexible hours, including occasional off-hours support. Clear and professional communication skills; able to work effectively with cross-functional stakeholders across regions. Strong organizational and time management abilities with a focus on results and meeting deadlines. A proactive approach to identifying inefficiencies and suggesting process improvements. Previous experience in a shared services or global operations environment. Familiarity with billing systems and procedures. Experience using enterprise billing platforms (e.g., 3E or similar tools) in a professional services or complex billing environment.
    $45k-69k yearly est. Easy Apply 60d+ ago
  • Collections Specialist - L1

    Artech Information System 4.8company rating

    Collections representative job in Raleigh, NC

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Key Accountabilities/Responsibilities: Collection and accounts receivable management for AR trade customers Ensure the complete and timely collection of accounts receivable Analyze aged trial balance of accounts receivable Communicate with customers and negotiate repayment terms Respond to customer inquiries on a timely basis Reconciliation of accounts receivable Prepare special reports as required Prepare and recommend credit files Monthly reporting and journal entries JD Edwards and other system support for the Credit Department Credit department processes support and improvement Qualifications Knowledge/Skills Required Outstanding customer service Outstanding communication and negotiation skills Excellent analytical skills Ability manage time effectively and efficiently Ability to handle multiple assignments and high stress situations with professionalism Credit and accounts receivable experience preferred Excellent knowledge of Microsoft Windows, Word, Excel and JD Edwards College degree or equivalent experience is required and University degree is an asset Accounting knowledge (university course or equivalent) Additional Information For more information, Please contact Shobha Mishra ************ sent me your resume shobha.mishra ATartechinfo.com
    $28k-36k yearly est. 8h ago
  • Medical Billing Specialist

    First Choice Community Health Centers 4.2company rating

    Collections representative job in Lillington, NC

    Job Description Why Join First Choice Community Health Centers Nestled in the heart of North Carolina, Harnett County offers a unique blend of small-town charm and convenient access to big-city amenities. Located less than an hour from both Raleigh and Fayetteville, residents enjoy the tranquility of rural living with the benefit of nearby urban excitement. At First Choice, we're proud to offer employment opportunities in this beautiful area, giving you the chance to work in a close-knit community while staying connected to the vibrant Triangle region. With a perfect balance of peaceful + affordable living and easy access to cultural and career opportunities, Harnett County is an ideal place to call home. Position Summary The Medical Billing Specialist will be responsible for billing and collections for Medicare, Medicaid, Insurance, and Self Pay patients for all Medical and Dental clinics. Responsibilities of individual Billing Specialist will vary depending on assignment of responsibilities given by Billing Supervisor. This role is on-site at our Lillington, NC office. Benefit Offerings Company-Paid Medical Insurance Dental & Vision Insurance 403(b) Retirement Plan with Employer Match Health Reimbursement Account (HRA) Paid Time Off + 11 Paid Holidays Life Insurance Long and Short-Term Disability Essential Duties and Responsibilities Provides billing information by collecting, analyzing, and summarizing third-party billings, accounts pending, and late charges data and trends. Updates job knowledge by participating in educational opportunities. Posting of all cash receipts and insurance payments to EHS software. Research and follow up on all denials for payment. Complete all 2nd Insurance filings. Review charges from daily batches and maintain monthly Deposit Journal, as needed. Assist Finance with reconciling EHS End of Day reports to Deposit Journal, as needed. Report received payments to Accounting Manager for all services to be reimbursed to Physicians. Cover vacancies at Patient Representative position during vacations, sickness, or vacant positions. Maintaining accurate ICD-9, CPT and HCPCS codes within the EHS software. Complete all required procedures on EHS software (i.e. End of Day, End of Month, etc.) Research all credit Accounts Receivable balances and perform required follow up to resolve credit balance. Research all Account Receivable balances and perform necessary follow up required to resolve Accounts Receivable balance issue. Assist in preparation of all Monthly/Quarterly/Annual reconciliations and other required reporting as required by governing agencies Assist Billing Manager in completion of all annual cost reports, annual financial audit, annual UDS report, and any other required annual governmental reporting. Other reasonable duties as required by the CEO, Billing Manager or the Board of Directors Education and/or Experience High School diploma required. Associates Degree in Medical Billing and Coding preferred - or a combination of education and experience. Minimum of two years progressive billing experience required. Other Skills and Abilities Familiarity with effective use of computerized accounting/billing systems. Must be able to use other equipment such as a fax, copier and calculator. Good organizational skills and the ability to perform numerous tasks simultaneously in a fast-paced office environment. Good analytical skills, sticker for details, sense of personal responsibility for work performance and a professional attitude. The ability to work without constant supervision and adhere to policies and procedures is a must. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Powered by JazzHR gA9mFt6ag7
    $30k-40k yearly est. 21d ago
  • Accounts Receivable Specialist I (On-Site Graham NC)

    Labcorp 4.5company rating

    Collections representative job in Graham, NC

    At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives! **ACCOUNTS RECEIVABLE SPECIALIST I- ONSITE GRAHAM, NC** Labcorp is seeking an **Accounts Receivable Specialist** to join our team in our Revenue Cycle Management Division! This Accounts Receivable Specialist is responsible for processing secondary claims to private and government payers using the billing system. **RESPONSIBILITIES** + Research websites to obtain backup as needed + Identify issues and trends with assigned payers + Ensure aged AR is handled according to Standard Operating Procedure (SOP) + Communicate with leadership and partner teams to ensure accurate and timely processing of remittance + Remain flexible to everchanging priorities **REQUIREMENTS** + Requires a High School Diploma or equivalent required + Minimum one year work experience required + Previous accounts receivable, billing, office administration, data entry work experience strongly preferred + Healthcare experience strongly preferred **_Why should I become an Accounts Receivable Specialist at Labcorp?_** + Generous Paid Time off! + Medical, Vision and Dental Insurance Options! + Flexible Spending Accounts! + 401k and Employee Stock Purchase Plans! + No Charge Lab Testing! + Fitness Reimbursement Program! + And many more incentives! **Application Window Closes: 1-14-2026** **Pay Range: $ $17.75 - $21.00 per hour** **Shift: Mon - Fri, 8am - 5pm EST** **Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here (************************************************************** . All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. **Labcorp is proud to be an Equal Opportunity Employer:** Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. **We encourage all to apply** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility. (Disability_*****************) For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .
    $17.8-21 hourly 11d ago
  • Collections Specialist

    Executive Personnel Services

    Collections representative job in Durham, NC

    Collections Specialist - L1 Duration: 12.05.2016 - 06.09.2017 Pay rate: $16.51 Key Accountabilities/Responsibilities: Collection and accounts receivable management for AR trade customers Ensure the complete and timely collection of accounts receivable Analyze aged trial balance of accounts receivable Communicate with customers and negotiate repayment terms Respond to customer inquiries on a timely basis Reconciliation of accounts receivable Prepare special reports as required Prepare and recommend credit files Monthly reporting and journal entries JD Edwards and other system support for the Credit Department Credit department processes support and improvement Qualifications Knowledge/Skills Required: Outstanding customer service Outstanding communication and negotiation skills Excellent analytical skills Team Player Ability manage time effectively and efficiently Ability to handle multiple assignments and high stress situations with professionalism Credit and accounts receivable experience preferred Excellent knowledge of Microsoft Windows, Word, Excel and JD Edwards College degree or equivalent experience is required and University degree is an asset Accounting knowledge (university course or equivalent) Additional Information All your information will be kept confidential according to EEO guidelines.
    $16.5 hourly 60d+ ago

Learn more about collections representative jobs

How much does a collections representative earn in Raleigh, NC?

The average collections representative in Raleigh, NC earns between $20,000 and $34,000 annually. This compares to the national average collections representative range of $26,000 to $42,000.

Average collections representative salary in Raleigh, NC

$26,000
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