Collections representative jobs in Sacramento, CA - 324 jobs

Key Responsibilities: * Order Confirmation & Claim Preparation: Process and confirm orders, ensuring claims are accurately prepared and submitted. * Cash Posting: Post payments and update accounts in a timely and accurate manner. * Patient Support: Address any patient inquiries regarding billing, ensuring clear communication and prompt issue resolution. * Accounts Receivable Management: Work on stop/held accounts to ensure timely billing for rental items. * Meet Department Goals: Achieve performance metrics and goals set by the department to maintain operational efficiency. * Collaboration with Teams: Regularly communicate with Billing and Insurance team leads to report progress and trends Pay: $17.00 hour Benefits: * BCBS Medical * BCBS Vision * Dental Insurance * 401K * PTO Benefits

The Opportunity: As a Customer Experience Representative, you'll be the voice of our brand-supporting customers throughout their order journey while delivering thoughtful, personalized service. You'll assist with order questions, shipping updates, product details, damages, and returns, and collaborate with internal teams to ensure a seamless experience from start to finish. We're known for exceptional service, and we're looking for someone who takes pride in their work, pays attention to the details, and enjoys helping customers feel valued and supported. Position Summary: This role is ideal for someone who enjoys working with people, communicating clearly, and representing a premium brand with professionalism and warmth. You'll support customers across phone, chat, and email while helping create a consistently elevated and positive experience. What You'll Do: Support Customers Across Channels Respond to customer inquiries via phone, chat, and email with professionalism, empathy, and efficiency. Manage Orders with Accuracy Assist with placing, tracking, modifying, and canceling orders while providing clear updates on shipping and delivery. Resolve Issues Thoughtfully Address concerns, questions, and escalations calmly and confidently, partnering with internal teams when needed. Build Product Expertise Learn our products inside and out to confidently guide customers and suggest complementary items when appropriate. Document & Personalize Accurately log customer interactions and preferences in our CRM to support personalized service and long-term loyalty. Represent the Brand Communicate with a tone that reflects our brand's quality, professionalism, and attention to detail in every interaction. Support the Team Assist in other duties and projects as needed. What We're Looking For: Experience in customer service (retail, hospitality, luxury, or call center experience is a plus-but not required). Strong communication skills, both written and verbal. Comfort working across phone, chat, and email. Attention to detail and pride in delivering accurate, high-quality work. Problem-solving skills and the ability to stay composed in fast-paced situations. Willingness to learn product details and systems quickly. Ability to manage multiple tasks and work collaboratively with a team. Flexibility to support business needs during peak times. Why You'll Love Working Here: Join a respected brand that values quality, service, and teamwork. Work in a supportive, collaborative, in-office environment. Grow your skills in customer experience, communication, and product knowledge. Help create memorable experiences for customers who truly value great service. About Lumens: As North America's premier destination for design aficionados, architects, interior designers, and contract professionals, Lumens offers a discerning edit of modern lighting, furniture, and décor. Sourcing more than 400 of the most exceptional international design brands, our curated product assortment features iconic European collections as well as niche artisan creations. Our team includes certified interior designers and ALA-certified product specialists, and we're looking for fellow design enthusiasts to join our team. Since June 2021, Lumens has been part of Flos B&B Italia Group, a leading global high-end design group operating a portfolio of legacy brands in the world of luxury furnishings and lighting. Driven by a purpose of “We design for a beautiful life,” the Group includes some of the most distinctive European cultural heritage products and designs for the planet, people, and culture. The Group includes FLOS, B&B Italia, Louis Poulsen, Maxalto, Arclinea, Azucena, FENDI Casa, Audo Copenhagen, and Lumens. Commitments: People are at the heart of our business. We strive for an empowering and positive culture and working environment for our people. Therefore, creating a strong, diverse and inclusive team is essential for Lumens. For us, your expertise and motivation matter most. Location: Sacramento, CA - This is an in office role Compensation: $20/hr. Benefits: access to health benefits + 401k + 3 weeks annual paid time off

The Opportunity: As a Customer Experience Representative, you'll be the voice of our brand-supporting customers throughout their order journey while delivering thoughtful, personalized service. You'll assist with order questions, shipping updates, product details, damages, and returns, and collaborate with internal teams to ensure a seamless experience from start to finish. We're known for exceptional service, and we're looking for someone who takes pride in their work, pays attention to the details, and enjoys helping customers feel valued and supported. Position Summary: This role is ideal for someone who enjoys working with people, communicating clearly, and representing a premium brand with professionalism and warmth. You'll support customers across phone, chat, and email while helping create a consistently elevated and positive experience. What You'll Do: * Support Customers Across Channels Respond to customer inquiries via phone, chat, and email with professionalism, empathy, and efficiency. * Manage Orders with Accuracy Assist with placing, tracking, modifying, and canceling orders while providing clear updates on shipping and delivery. * Resolve Issues Thoughtfully Address concerns, questions, and escalations calmly and confidently, partnering with internal teams when needed. * Build Product Expertise Learn our products inside and out to confidently guide customers and suggest complementary items when appropriate. * Document & Personalize Accurately log customer interactions and preferences in our CRM to support personalized service and long-term loyalty. * Represent the Brand Communicate with a tone that reflects our brand's quality, professionalism, and attention to detail in every interaction. * Support the Team Assist in other duties and projects as needed. What We're Looking For: * Experience in customer service (retail, hospitality, luxury, or call center experience is a plus-but not required). * Strong communication skills, both written and verbal. * Comfort working across phone, chat, and email. * Attention to detail and pride in delivering accurate, high-quality work. * Problem-solving skills and the ability to stay composed in fast-paced situations. * Willingness to learn product details and systems quickly. * Ability to manage multiple tasks and work collaboratively with a team. * Flexibility to support business needs during peak times. Why You'll Love Working Here: * Join a respected brand that values quality, service, and teamwork. * Work in a supportive, collaborative, in-office environment. * Grow your skills in customer experience, communication, and product knowledge. * Help create memorable experiences for customers who truly value great service. About Lumens: As North America's premier destination for design aficionados, architects, interior designers, and contract professionals, Lumens offers a discerning edit of modern lighting, furniture, and décor. Sourcing more than 400 of the most exceptional international design brands, our curated product assortment features iconic European collections as well as niche artisan creations. Our team includes certified interior designers and ALA-certified product specialists, and we're looking for fellow design enthusiasts to join our team. Since June 2021, Lumens has been part of Flos B&B Italia Group, a leading global high-end design group operating a portfolio of legacy brands in the world of luxury furnishings and lighting. Driven by a purpose of "We design for a beautiful life," the Group includes some of the most distinctive European cultural heritage products and designs for the planet, people, and culture. The Group includes FLOS, B&B Italia, Louis Poulsen, Maxalto, Arclinea, Azucena, FENDI Casa, Audo Copenhagen, and Lumens. Commitments: People are at the heart of our business. We strive for an empowering and positive culture and working environment for our people. Therefore, creating a strong, diverse and inclusive team is essential for Lumens. For us, your expertise and motivation matter most. Location: Sacramento, CA - This is an in office role Compensation: $20/hr. Benefits: access to health benefits + 401k + 3 weeks annual paid time off

Salary: $32.81 - $40.99/hour; $5,687.07 - $7,104.93/month; $68,244.80 - $85,259.20/year. Department: Treasurer/Tax Collector Job Type: Open. Date Opened: 11/25/2025 8:00:00 AM. Filing Deadline: Open Until Filled Employment Type: * Permanent/Full Time (40 hrs/week) Work Location: * Roseville, CA and surrounding areas HR Analyst: Jed Stephenson. View this Recruitment: Collection Agent - Senior - #2025-14883-01

TITLE: BUSINESS ACCOUNT AND LOAN SERVICING REPRESENTATIVESTATUS: NON-EXEMPTREPORTS TO: SUP - BUSINESS ACCOUNT AND LOAN SERVICINGDEPARTMENT: BUSINESS MEMBER SUPPORTJOB CODE: 11737 PAY RANGE: $25.02 - $26.50 HOURLY GENERAL DESCRIPTION: The role of a Business Account and Loan Servicing Representative requires a dynamic and driven individual with a strong commitment to service excellence. This individual excels in delivering outstanding service, employing effective call handling methods to ensure a positive and memorable member experience. As a Business Account and Loan Servicing Representative, they hold a vital position in strengthening the Business Member Support department. Their responsibilities are to be primary point of contact for business members, responding promptly to inquiries, resolving issues, and providing ongoing support and guidance. Additionally, collaborate with internal teams, including lending, treasury management, and other business partners, to deliver comprehensive solutions to business members. TASKS, DUTIES, FUNCTIONS: Meet and achieve established performance standards commensurate to grade level with phone efficiency and quality from the Business queue in a fast-paced environment. Resolve business member issues relating to online banking, business deposit products, business lending products and money movement services products. Maintain and effectively leverage a thorough knowledge of Golden 1 Credit Union business deposit and loan policy and procedures. Engage in conversations centered around business member's needs, specifically focusing on credit, deposit, and servings process needs of the member assist in growing their business. Initiates contact with new members within 2 days of their membership initiation and conducts a follow-up after 2 weeks. Modifying or setting up ACH forms for Commercial Real Estate (CRE), loans, and credit cards. Assist with all requests submitted through the Business Account and Loan Servicing Phone Queues, email boxes, and faxes. Demonstrates advanced Credit Union knowledge, ability to resolve issues, digital support, and escalations with minimum guidance. Foster a positive and engaging work environment. Inspire others through words and actions; ensure positive employee morale throughout Golden 1, by embracing our mission, vision, and core values. Effectively navigates software applications and simultaneously works on multiple screens while resolving member concerns. Maintain a thorough understanding of the state and federal laws and regulations related to credit union compliance that are appropriate to the position. Handles general inquiries and questions from members by demonstrating understanding of member needs, concerns and/or frustrations. Responding by demonstrating care, concern, and an appropriate sense of urgency. Perform multiple internal queues and maintain service levels and regulatory requirements. Proactively conduct a comprehensive needs assessment for our business members, aiming to identify tailored financial products and services that align with their unique requirements and contribute to their success. Deliver exceptional member service while actively listening, efficiently gathering information, understanding member concerns, and resolving issues effectively. Empathize, clear communication, and provide tailored solutions to ensure member satisfaction and loyalty. Educates members about our products to foster loyalty and retention. Identifies opportunities to assist members with Golden 1 product or service offerings and diligently documents interactions in the internal ticketing system. Perform routine tasks such as handling inquiries, resolving problems, and maintaining a high-quality customer experience within the bounds of work guidelines, policies, and regulations. Identify and implement process efficiencies and escalate procedural updates to Sr. and above for approval. Identify and resolve issues that arise outside of the normal course of business. Organize, prioritize, and perform multiple tasks simultaneously while being detailed oriented. Productively works to improve the standard way of doing things, anticipating issues to prevent problems before they occur. Perform general account maintenance, which may include payment corrections. Perform post funding services, such as payoff requests and prepayment penalty calculations. Process loan payoffs, demands, and requests for reconveyance. Field inbound calls and member inquires. Must be able to perform amortizations of Commercial Loans. Meet production deadlines daily while cognizant with quality and quantity in a fast- paced environment. Must demonstrate functional knowledge of all compliance courses annually and must review and pass all regulatory tests and courses pertaining to their job functions including internal credit union policies. Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals. Participates and contributes to a positive teamwork environment, which encourages team commitment to corporate, division, and departmental goals. Perform additional duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to interact with staff and members to perform follow-up on research requests, inquiries, and concerns. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment such as a personal computer, facsimile machine, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Regularly engage in verbal and written communication with various departments, including ACH departments, Wire Department, BMS department, Business Relationship Officer, Commercial Loan Reps, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, Learning and Development, and Digital Team. Internal discussions primarily revolve around research topics. EXTERNAL: Corresponds effectively and professionally in consultative conversations with Golden 1 business members and prospective business members via Business Online Platform, secured messaging, e-mail and telephone. QUALIFICATIONS: EDUCATION: Bachelor's degree or equivalent work or educational experience in servicing business and commercial loans preferred. EXPERIENCE: Minimum two years of experience with Business Account and Loan Products including Commercial Real Estate and Commercial and Industrial, Business Loan Servicing/Processing/Documentation and Business account servicing required. KNOWLEDGE / SKILLS: Excellent PC skills, with the ability to learn and train in new software. Excellent interpersonal skills with the ability to present a professional image to management, staff, and outside contacts. Solid understanding of Commercial Loan Products Familiarity of business products, services and compliance requirements required. Excellent organizational, time management and communication (verbal and written) skills. Shares knowledge freely to help others succeed. Fully participates in meetings, proactively bringing forward relevant information, ideas and potential solutions. Ability to work independently and as a team member, while using discretion in decision making and sound judgment in problem solving. Positively adapts to changes in Golden 1 and/or changes in own role and helps others to do the same. Ability to manage multiple tasks and demands, to work independently and as a team member, and to meet deadlines and effectively adjust to changing priorities. Reliable work attendance Full-time hours required, with additional hours as necessary including weekends. Basic knowledge of the following systems: Microsoft Office (Word, Excel and Outlook), eFunds, Verafin, Q2, DNA, OFAC, EnAct, ServiceNow, ECM, Fiserv, SpendTrack, Interaction Desktop, Quavo, Docusign, Datasafe, NitroPro, SharePoint PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within normal range. LICENSES / CERTIFICATIONS: None THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 3/20/2025

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $16 - $17.5 per hour Salary Range: 16.9 - 18.4 We are an equal opportunity employer and participate in E-Verify in states where required.

**What Account Management contributes to Cardinal Health:** Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. **Responsibilities:** + Monitor terms of Prime Vendor distribution contract as it pertains to Supply Chain and Procurement, particular focus on Fill Rates, Price Match, and days sales outstanding. + Bridge relationship between the customer and internal Cardinal Health teams to ensure flawless service to customers and an optimized supply chain. + Manage customer expectations and requirements through proactive account review, facilitating issue resolution, and keeping customer informed of key initiatives. + Prevent order disruption to customers through elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions. + Coordinate and communicate Cardinal Health initiatives to the customer as needed. + Track, measure, and report Cardinal Health Key Performance Indicators monthly. + Build and maintain long-term trusted relationships with customers to support retention of the account. **Qualifications:** + Bachelor's degree in related field, or equivalent work experience, preferred + 2-4 years of customer management experience, preferred + Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred + Demonstrated ability to work in a fast-paced, collaborative environment, preferred + Strong communication skills with the ability to build solid relationships. preferred + Ability to travel to customer locations, as needed is preferred **What is expected of you and others at this level:** + Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes actions to resolve + Applies judgment within defined parameters + Receives general guidance may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated salary range:** $57,000.00 - $81,600.00 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 3/6/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

At Frontier Energy, we're more than just engineers and professionals-we're a team of innovators, problem-solvers, and visionaries dedicated to advancing clean energy solutions. Our mission is to pioneer the intelligent use of energy for a sustainable and resilient future. We offer a collaborative and dynamic workplace where your ideas are heard, nurtured, and transformed into impactful solutions. With a flat hierarchy and open-door policy, every team member is empowered to experiment, take ownership, and make a real difference. Beyond fostering an inspiring culture, we provide competitive compensation, comprehensive benefits, and opportunities for growth. Join us and be part of a team that's shaping the future of energy while leaving a positive impact on the world. The Project Cost & Billing Analyst will support multiple Frontier projects and functions acting as a bridge between technical teams, the finance team, and clients. Successful candidates will have a passion for business and a desire to make a positive impact on the environment through lowering energy consumption. Responsibilities include but are not limited to: * Assist technical staff with budgeting new projects and ensure rates, classifications, and scope are in alignment with company policies and systems. * Perform risk assessments and credit checks on new clients. Communicate and prevent transactions outside of Frontier's risk tolerance. * Perform risk assessments on new projects and ensure "at risk" activities are budgeted and limited as needed. * Coordinate review and execution of any client master service agreements. * Work with technical staff and finance group to ensure we comply with any contractual requirements of new clients. * Create and maintain project files, budgets, and other information in our accounting system and SharePoint. * Perform collections on outstanding Accounts Receivable. * Assist Program staff with budget management and other tasks. * Perform ad-hoc financial analysis on contracts as requested by Program Managers and others. * Perform all billing activities and assist with progress reporting for projects under your assigned business group. * Expedite vendor master service agreements for Program Managers * Additional duties and responsibilities as assigned. Required Skills * Strong knowledge of MS Excel (lookup formulas, PivotTables, etc.). * High attention to detail, including all small details of a task or project * Ability to complete assignments with little to no errors. Preferred Skills * Experience working with Project oriented organizations. * Experience creating collaborative Excel spreadsheets that utilize advanced formulas and/or Pivot Tables. * Experience with Microsoft SharePoint. * Background working with multiple contract types: T&M, Fixed Bid, Fee Based and hybrid contracts. * Bonus skills/experience: * Advanced knowledge of MS Excel Macros and VBA.

About Us Summit Line Construction, a subsidiary of Quanta Services, Inc. (NYSE: PWR), is one of North America's premier utility construction companies. Headquartered in Heber City, Utah, we offer powerline and substation construction and maintenance services in a variety of utility markets. Like many Quanta operating companies, Summit Line continues to experience significant growth. As our national operations expand, we seek motivated individuals to join the team! About this Role Company Overview: Summit Line Construction is headquartered in Heber City, Utah. With additional Utah locations in Sandy and Provo. You can also find us in Northern California, Reno, Las Vegas and Phoenix. We offer our team members competitive pay and benefits, rewarding work, growth opportunities, and a constructive and collaborative work environment. Job Description: We are seeking a highly organized and detail-oriented Billing Specialist to join our team in Roseville, CA. As the Billing Specialist, you will play a vital role in supporting the Accounting team to ensure invoices are completed accurately and efficiently. What You'll Do Tasks and Responsibilities: Invoicing and Billing: Prepare and issue invoices for completed work according to project milestones and contract terms. Verify the accuracy of billing data, including project costs, labor hours, and materials. Ensure that all billing aligns with client agreements, contracts, and internal company policies. Issue and post bills, receipts in client's invoicing system, and invoices. Assist with submitting Requests for Information (RFIs) to the client prior to invoicing. Financial Records Management: Maintain accurate and up-to-date billing records. Perform routine billing audits. Reconcile billing discrepancies and resolve billing issues with clients. Update spreadsheets to maintain accurate status of billing for multiple projects. Client Communication: Respond to client inquiries regarding invoices and billing processes. Work with clients to resolve any billing disputes in a timely and professional manner. Project Collaboration: Coordinate with project managers to gather necessary billing information. Review project documentation to ensure all billable items are captured. Compliance and Documentation: Ensure compliance with all relevant regulations, standards, and company policies. Maintain comprehensive and organized billing documentation. Prepare reports and summaries of billing activities for management review. Accounts Management: Assume the responsibility of receiving and sorting incoming payments with attention to accuracy. What You'll Bring Qualifications: Associate's degree in accounting, finance, or related field preferred Experience in billing, accounting, or finance, preferably in the construction or utility industry. Proficiency in accounting software and MS Office Suite, particularly Excel (JDEdwards and/or Unifier preferred) Familiarity with construction billing processes and terminology. Strong knowledge of regulatory requirements and industry standards. What You'll Get Benefits: We offer an extremely competitive and comprehensive benefits package including: PTO that starts accruing DAY 1 401K Immediate Vesting; employer match starting same day Several medical plan options Dental and Vision benefits Life insurance, short term & long-term disability Paid Holidays Compensation Range The anticipated compensation for this position is USD $25.00/Hr. - USD $40.00/Hr. depending on experience and qualifications. Equal Opportunity Employer All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law. We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.

Job DescriptionThe Customer Experience Representative at Jeff Beck Allstate Agency is responsible for maintaining and maximizing profitable relationships with personal lines clients and for growing the book of business through new client sales. Opportunity: Start or continue a career with long term growth potential. Throughout the last year, insurance was considered an essential business and our business did not slow down. Work in a small office environment interacting with our customers and prospects via phone, email, text and in person. Our customers appreciate what we can do for them by providing and servicing their insurance needs. You can be a part of this. Earn a competitive base salary, monthly and annual bonuses, PTO, fully paid health insurance and retirement savings. Ongoing training. Responsibilities: Identify, qualify, and develop personal insurance opportunities with new and existing clients in person, online, by phone, and through written communication. Foster and maintain excellent relationships with clients and prospects through regular follow-up, accurate and timely quotations, and general account support. Anticipate, respond to, and follow up on all existing client needs. Actively prospect and solicit increases in existing client coverage as well as network for new clients, including win backs. Obtain best coverage/rate for insured, process quotes, and bind insurance coverage; follow up as necessary with inspection, photos, and other documentation. Present policies to insured and educate them on coverages and rates. Foster and maintain excellent relationships with customers and prospects through regular follow up, timely quotations, and general account support. Support and prepare clients for renewal and retention, and maintain strong client relationships. Anticipate, respond to, and follow up on all existing client needs. Qualifications: Obtain and maintain a California Personal Lines or Property/Casualty Broker Agent license. Be people-oriented, customer-focused, and professionally assertive in developing new client relationships and servicing existing clients. Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making and superior written and verbal communication skills. Have excellent time management skills, thrive in a team environment and Technology and Computer proficiency including agency management systems. Benefits/Perks: Competitive Pay Professional Development Job Stability in a growing industry Compensation: $18.00 - $20.00 per hour Becoming an Insurance Professional Insurance Professionals go by many names: Brokers, Agents, Underwriters, Claims Representatives, Adjusters, etc. No matter the name, what they all have in common is a calling to help prepare people for the future. Here at Jeff Beck's Allstate Agency in Elk Grove, CA, we have, for over 17 years, been serving our customers in Elk Grove, Sacramento, the surrounding areas and across the state. We help our customers manage risk by insuring their cars, homes, personal property, motorcycles, boats, small businesses and their family's financial future. As a member of our team you will work with our customers and the insurance companies we represent to provide excellent customer service. This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of the agency. All inquiries about employment at this agency should be made directly to the agency location, and not to NAPAA.

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES - (ILLUSTRATIVE ONLY) The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Tracks all payments and denials. Works cooperatively with programs to maximize billing and minimize denials. Monitors billing errors and works with staff to correct any EHR data issues that affect billing. Tracks and monitors billing discrepancies. Provides billing status reports upon request. Works collaboratively with programs and departments to correct discrepancies and maintain the accuracy and timeliness of billing and reporting. Works collaboratively with Managed Care Plans and other payors to submit, correct or void billing in a timely manner. Ensures that coding for billing is accurate and that billing is accurate so as to avoid rejection. Performs Medi-Cal, Medicare eligibility verification. Assists with ensuring that programs meet the billing standard monthly. Assists with data entry in EHR as needed. Provides billing training and support to program support staff as needed. Maintains orderly, accurate records and documentation. Safely travels on agency business using personal vehicle. Maintains clean driving record as well as currency in driver's license and vehicle insurance/registration. Travel between sites as needed. QUALIFICATIONS MINIMUM: At least one (1) year of experience with an EHR with emphasis and education in Managed Care Plan and Medicare/Medicaid/Medi-Cal billing and coding. Must have knowledge of the public mental health system, ICD codes, CPT/HCPCS and EOB adjudication codes; must be able to type 40-50 wpm and must be computer literate; must be proficient in Microsoft Word, Access, and Excel. PREFERRED: Familiarity with CalAim, MCP-specific nuances, and Enhanced Care Management billing categories. OPTIMUM: Registered Health Information Technician (RHIT) certification or an AA/AS in insurance billing and coding; accounting, business management or other related field and at least two (2) years' experience with an EHR; must be proficient with computers; must be proficient with Microsoft Word, Access and Excel. LICENSES; CERTIFICATES; SPECIAL REQUIREMENTS California driver's license & current vehicle insurance/registration if driving; and, Reliable means of transportation capable of passing vehicle safety inspection if more than five years old excluding all modes of two-wheeled transport inclusive of bicycles, mopeds and motorcycles. Hours: Monday to Friday Compensation: $32 to $34.64 KNOWLEDGE AND ABILITIES Knowledge Of Knowledge of data base searches. Ability To Ability to communicate effectively orally and in writing. Proficiency with 10-key adding machine. Ability to work and communicate effectively with staff, members, community agencies, and professionals. Ability to work effectively under stress and conflict. Ability to exercise appropriate judgment and decision making. Ability to be flexible and adaptable in any given situation. Ability to follow through on projects. Must possess high degree of organizational/prioritizing skill. SKILLS Billing Providing billing status reports Providing billing training Maintain records Accuracy Decision-making Self-discipline Organization Communication Stress-management MENTAL AND PHYSICAL DEMANDS The mental and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mental Demands While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; use math and mathematical skills; perform highly detailed work under intensive deadlines on multiple, concurrent tasks; work with constant interruptions, and interact with TPCP management, administrators, staff, applicants, representatives of external agencies and others encountered in the course of work. Essential Physical Functions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, an employee is regularly required to sit; talk or hear, both in person, and by telephone; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. The employee is frequently required to walk and stand and lift up to ten pounds. Additionally, specific vision abilities required by this job include close vision and the ability to adjust focus. Move around occasionally, stand occasionally, sit frequently, twist at waist or neck occasionally, twist at neck occasionally, use fine finger manipulation frequently, use simple grasping occasionally, use power grasping seldom, reach with either hand occasionally, reach above shoulder height seldom, reach at shoulder height occasionally, lift less than 10 pounds occasionally and more than 10 pounds seldom, carry any weight over 10 feet seldom, bend at waist seldom, travel occasionally. There are no unusual conditions. Typically, the noise level in the work environment is moderate.

Job DescriptionDescription: Member Care Representative II (Collector II) Department: Member Care Reports to: Member Care Manager FLSA Classification: non-exempt Compensation: $24.00 - $30.36 per hour Job Summary: Member Care Representative II's primary responsibility is to collect payments on past due accounts, research and analyzes historical data on past due accounts and work with outside resources to resolve delinquent accounts and/or locate delinquent account members. Supervisory Responsibilities: None Duties/Responsibilities: Responsible for communicating effectively with credit union members to understand the reason for delinquency, resolve complicated collection issues, and negotiate/establish repayment withing defined guidelines. Educate member on proper payment processes by using resources such as SWBC (online payment portal), Bacon Loan Pay (web), Callipay (check by phone system) and mobile deposits. Responsible for processing debt protection claims and payments as required. Responsible for partnering with law enforcement agencies, judicial departments, attorneys, peer collectors, repossession agencies, auctions, vendors, and car dealers to minimize outstanding accounts. May handle Collateral Protection Insurance and processes debt collection claims. Responsible for conducting preliminary investigations on known or suspected fraud or straw purchases. Responsible for reviewing records, transactions to resolve misapplied payments; evaluate irregular and regular payments on delinquent accounts and determines how payment will be applied. Responsible for maintaining records to assign, monitor, and track repossessions; process, track, and monitor litigation files with legal counsel. May be responsible for processing and recording Bankruptcy Trustee Checks and balance collections general ledger. May be required to represent Credit Union at Small Claims/Court hearings. Adhere to all established credit union policies, procedures and guidelines including, but not limited to, FDCPA (Fair Debt Collection Practices Act), BSA (Bank Secrecy Act) policy, Elder Abuse, and procedures to complete Currency Transaction Reports, monitor for and report suspicious activity. May be required to work weekends and late-night shifts on a rotation basis. Performs other related duties as assigned. Required Skills/Abilities: Proficient in and understands Repossession Laws and regulations, Bankruptcy Chapter 7 & 13 Laws and Regulations, Post Judgements, and track Proof of Claims. Understand how to fully process a Notice of Intent to Sell Property and Notice After Sale of Collateral. Strong negotiation, interpersonal and customer service skills. Strong verbal and written communication skills. Strong organizational skills and attention to detail. Ability to use good judgement and critical thinking skills. Ability to function well in a high-paced and at times stressful environment. Education and Experience: High school diploma or equivalent required. Minimum two-three years prior collector experience required. Proficient knowledge of consumer lending. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. May require standing and walking 25% of the time, lifting up to a maximum of 50 pounds, and other physical actions that include stooping, kneeling, crouching, crawling, reaching, pulling, and pushing. May be required to work in an environment with high noise levels and unpredictable temperature and ventilation. The above information on this position has been designed to indicate the general nature and level of work to be performed by employees designated for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, or physical requirements. Central State Credit Union is an Equal Opportunity Employer. Requirements:

Job Summary and Responsibilities As our Billing Rep, you will help our patients and providers streamline the billing and insurance process so they can focus on patient care and financial well-being. Every day you will review and process patient accounts, insurance claims, and payment postings. You will be expected to ensure accurate and timely billing, follow up on denied claims, and maintain patient confidentiality. To be successful in this role, you must have strong attention to detail, knowledge of medical billing and coding, and experience with healthcare insurance. * Demonstrate a solid basic understanding of your role as an Accounts Receivable Representative I: * Read & interpret invoice details * Patient registration in IDX * Rejection posting in IDX * Knowledge of medical records systems * Ability to navigate Insurance payor web sites * Read & interpret EOB's from various insurance carriers * FSC knowledge * Rules of FSC Flipping * Rules of Charge Corrections * Ability to manage multiple expectations, tasks and deadlines effectively. * Timely review of electronic communication to stay informed of changes that affect your position. * Research and analyze account to determine appropriate action(s) to be taken. * Ability to independently research and resolve entry level issues with available resources and tools. * Ability to accurately interpret entry level information received from a payor and document in a manor that is clear to others. Job Requirements * High School Diploma or GED * 2 years experience working in healthcare Rev Cycle or a Professional Medical Office * Knowledge of physician billing regulations. * Understanding of professional claims and billing procedures. * Knowledge of Federal and State regulations applicable to Government and Insurance Collections. * Excellent written and verbal communication skills. * Working knowledge of computers and demonstrated proficiency in using e-mail systems, Internet and MS office software applications with emphasis in Word and Excel. Preferred Qualifications: * 3 years experience working in healthcare Rev Cycle or a Professional Medical Office * 1 year experience with IDX Practice management system and Cerner EHR * Knowledge of Google Suite Where You'll Work Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Where You'll Work Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. Job Summary and Responsibilities As our Billing Rep, you will help our patients and providers streamline the billing and insurance process so they can focus on patient care and financial well-being. Every day you will review and process patient accounts, insurance claims, and payment postings. You will be expected to ensure accurate and timely billing, follow up on denied claims, and maintain patient confidentiality. To be successful in this role, you must have strong attention to detail, knowledge of medical billing and coding, and experience with healthcare insurance. Demonstrate a solid basic understanding of your role as an Accounts Receivable Representative I: Read & interpret invoice details Patient registration in IDX Rejection posting in IDX Knowledge of medical records systems Ability to navigate Insurance payor web sites Read & interpret EOB's from various insurance carriers FSC knowledge Rules of FSC Flipping Rules of Charge Corrections Ability to manage multiple expectations, tasks and deadlines effectively. Timely review of electronic communication to stay informed of changes that affect your position. Research and analyze account to determine appropriate action(s) to be taken. Ability to independently research and resolve entry level issues with available resources and tools. Ability to accurately interpret entry level information received from a payor and document in a manor that is clear to others. Job Requirements High School Diploma or GED 2 years experience working in healthcare Rev Cycle or a Professional Medical Office Knowledge of physician billing regulations. Understanding of professional claims and billing procedures. Knowledge of Federal and State regulations applicable to Government and Insurance Collections. Excellent written and verbal communication skills. Working knowledge of computers and demonstrated proficiency in using e-mail systems, Internet and MS office software applications with emphasis in Word and Excel. Preferred Qualifications: 3 years experience working in healthcare Rev Cycle or a Professional Medical Office 1 year experience with IDX Practice management system and Cerner EHR Knowledge of Google Suite

We are seeking a skilled and detail-oriented Accounts Receivable Clerk to join our team. This role is based in our warehouse and reports directly to the Office Manager. The successful candidate will be responsible for maintaining accurate customer accounts, ensuring timely collections, and supporting day-to-day administrative and clerical operations. This is an excellent opportunity for someone who is self-assured, organized, and thrives in a fast-paced team environment. Responsibilities and Duties: Customer & Administrative Support Answer incoming phone calls and direct inquiries to the appropriate department Serve as a point of contact for customer payment inquiries and account issues Communicate with customers via phone, email, mail, or in person to resolve billing concerns Accounts Receivable & Collections Generate and send out invoices in a timely manner Collect overdue invoices and follow up on delinquent accounts Carry out billing, collection, and reporting activities according to established deadlines Review AR aging reports to ensure compliance with company standards Develop and implement recovery strategies to reduce outstanding receivable Financial Recordkeeping Maintain an up-to-date billing system and accurate customer files Perform account reconciliations and process adjustments as necessary Monitor accounts for non-payments, delayed payments, and other irregularities Prepare bank deposits, process receipts, and ensure accurate posting of payments Generate account analyses and assist with monthly closing procedures Collaboration Work closely with the office manager to support both financial and administrative functions Coordinate with warehouse staff and other departments as needed to resolve account or customer service issues Education and Work Experience High school diploma or equivalent (Associate's degree or bookkeeping coursework preferred) Proven experience as an Accounts Receivable Clerk or in a similar role Skill Set Strong ability to calculate, post, and manage accounting figures and financial records High degree of accuracy and attention to detail Data entry proficiency and aptitude for working with numbers Hands-on experience with spreadsheets and accounting software Proficiency in English and Microsoft Office Suite Excellent communication, negotiation, and customer service skills Ability to work independently and as part of a team in a warehouse/office environment Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the incumbent is regularly required to talk or hear The employee frequently is required to use hands, fingers, handle or feel objects, tools and controls The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl The employee must occasionally lift and/or move up to 25 pounds Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate and in an office setting Monday-Friday 7AM-3:30PM

Pacific Coast Producers | Full-Time | On-Site | Non-Exempt Pay Range: $24 - $28.85 per hour (based on experience) Are you ready to join a team that helps feed North America? Pacific Coast Producers (PCP), a growing agricultural cooperative, is seeking a talented and experienced Credit & Collections Analyst to join our team at our corporate headquarters in Lodi, CA . PCP is dedicated to investing in its people and fostering a culture of service, where each employee can do their best to make affordable, high-quality food for customers across North America. We are looking for a detailed-oriented Credit and Collections Analyst to manage accounts receivable and minimize financial risk. In this role, you will be responsible for the full cycle of collections, including monitoring aging reports, issuing payment reminders, and ensuring compliance with debt-collection regulations. You will also assess the creditworthiness of new and existing customers to establish appropriate credit limits. Primary Duties & Responsibilities Proactively monitor aging reports and issue timely payment reminders to customers. Identify past‑due or high‑risk accounts requiring immediate action and escalate according to established procedures. Ensure all collection activities align with company policies and comply with applicable debt‑collection regulations. Prepare aging reports and provide regular updates, trends, and insights to management. Maintain accurate, detailed records of all customer interactions, payments, and account statuses. Assess the creditworthiness of new and existing customers by reviewing credit reports, public records, and historical payment performance. Recommend appropriate credit limits based on thorough risk assessments. Monitor customer credit exposure and identify potential risks. Maintain accurate credit files and documentation. Qualified candidates must have the following experience, education and skills: 2-5 years of experience in credit and collections, accounts receivable or a related financial discipline. Proficiency with ERP systems; experience with High Radius is a strong plus. Working knowledge of Microsoft Excel, including VLOOKUP, pivot tables, and formulas. Excellent communication, negotiation, and customer service skills. Strong analytical and problem‑solving abilities with exceptional attention to detail. Ability to manage multiple priorities, work independently, and perform well under pressure. Pay Range: $24 - $28.85 per hour; candidate will be paid based on their work experience and skills. This is a full-time , on-site role based at our corporate headquarters in Lodi, CA. The pay range reflects the reasonable expectation for what the company anticipates paying for this role at the time of posting. The actual pay offered will depend on factors including, but not limited to: Relevant skills, education, and experience Job-related qualifications and certifications Internal pay equity Market conditions and business needs Why Join PCP? At PCP, we take care of our people. Here are just a few of the benefits full-time employees enjoy: Competitive pay with opportunities for advancement. This position is eligible for our annual profit-sharing bonus program. Medical, dental, and vision coverage for you and your family, starting the first of the month after you join us. Retirement plans to support your long-term security. Paid time off including vacation, holidays, parental leave, sick leave, and bereavement. Life and disability insurance plus an Employee Assistance Program. Development opportunities through online courses, classroom training, and on-the-job growth. The stability of a farmer-owned cooperative with more than 50 years of success. A mission-driven culture focused on feeding families across North America . Sponsorship: This role is not eligible for current or future visa sponsorship. About PCP Summary Pacific Coast Producers, a cooperative owned by more than 165 family farmers who cultivate and transport diverse produce like tomatoes, peaches, pears, grapes, cherries, and others, was founded in 1971. The company operates processing and packaging facilities in California and Oregon and has a workforce of over 3,000 employees. PCP is committed to delivering top-quality products to customers in all channels of trade, such as foodservice distributors and grocery retailers throughout the United States and Canada. Nestled in the heart of San Joaquin County and just a short 45-minute drive from Sacramento, our Distribution Center is located in the charming city of Lodi, CA. Lodi is renowned for its rich history in winemaking and agriculture, as well as its vibrant downtown area and close-knit community. With a great quality of life, Lodi offers a welcoming environment to those seeking a relaxed and enjoyable lifestyle. AA/EEO Policy Statement Pacific Coast Producers is an affirmative action and equal opportunity employer. No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status, or any other status protected by law.

SUMMARY / DESCRIPTION Maintain daily accounting records by performing the following duties: Major responsibilities, discovering root cause analysis, validation, resolution and reporting of all customer deductions and collection of outstanding invoices. Complete understanding of collection/deduction process and the ability to identify opportunities to improve processes, increase efficiencies and support savings initiatives in warehousing, transportation, sales, etc. ESSENTIAL DUTIES AND RESPONSIBILITIES include but is not limited to the following: Responsibilities Contact Customer when their account is 15 days or more past due, via calls, emails or portals Maintain a spreadsheet for each Customer with detailed analysis of all open and resolved deductions Intermediate to advanced Excel knowledge necessary with the ability to manipulate & interpret to effectively research and reconcile complex Customer accounts. Run aging every Monday using v-lookup and pivots for all assigned accounts Manage complicated customer accounts through analysis, investigate and validations of deductions taken Prepare and submit back-up support documentation for deductions and adjustments on accounts Work effectively within the company to ensure records are updated and accurate. Contact Broker and or Sales when needed to insure that we have required supporting documentation Communicates regularly with internal departments, customers, distributors and freight companies, while maintaining a good rapport with all. Become an expert on managing multiple Customer Portals Must have a solid working knowledge of how to handle complex Customers The ability to run hold reports for all Customer groups and be able to identify if the order (s) should be released or remain on hold Be responsive to Customer, Management & Sales requests. Takes on additional responsibility as needed and being open to change Help identify opportunities for improvement for the AR Team Maintain current process documentation for your assigned responsibilities Other duties as assigned Inherent in each position is a general duty to maintain each respective work area in a safe and sanitary condition. Regular, predictable, full-time attendance is required as an essential function of this position. The employee may be required to perform other such duties within the scope of their employment as may be assigned. The employee must also possess the ability to take direction, follow instructions, work with others, follow work rules and schedules, and focus on details. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong analytical and general quantitative skills. Excellent communication and interpersonal skills. Results oriented and strives for continuous improvement. EDUCATION and/or EXPERIENCE High School graduate with one (1) to three (3) years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. REASONING SKILLS Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS Not applicable. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. **All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.**

PAY SCALE: $20.07 - $22.00 Hourly SCHEDULE: Remote (On-Site Training - First 90 days) GENERAL DESCRIPTION: Communicates and interacts with members for the prompt resolution of delinquent and negative accounts to minimize Golden 1's loss of non-performing asset accounts. TASKS, DUTIES, FUNCTIONS: Place and receive a high volume of inbound and outbound calls in an effort to negotiate re-payment for past due and negative accounts. Identify, investigate, and resolve delinquent and negative account activity. Update member and credit union account information accurately and efficiently. Demonstrate an understanding of the member's needs, concerns, and frustrations by responding with care and concern, and an appropriate sense of urgency. Educate members about options available to resolve their delinquency and retain and enhance member loyalty. Communicate and interact with other Golden 1 team members to gather information for resolution of delinquent accounts. Ability to de-escalate tense situations, looking from several points of view and applying good judgment and critical thinking to resolve the situation. Learn and retain an exceptional working knowledge of department financial assistance programs and services. Prepare and process documentation necessary to resolve delinquent accounts. Review and research Credit Union records and transactions to resolve misapplied payments and transactions to ensure payments are accurately credited. Evaluate payments (regular and irregular) being made on delinquent accounts to determine how the payment will be applied, i.e., principal, interest, escrow, and late charges, and when it is necessary to return a payment if foreclosure proceedings have been initiated or payment is unacceptable. General knowledge of repossessions from assignment through insurance claims and deficiency balances, if warranted, and vehicle remarketing. General knowledge of loss mitigation and potential benefits to the member and Golden 1. General knowledge about how to obtain the member's financial information and use it to assist and resolve the member's delinquency. Initiate skip tracing techniques to locate member's or the credit union's collateral. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Compliance with credit union policies, Fair Debt Collection Practices, and other applicable rules and regulations related to Collections. Meet and achieve established performance standards commensurate to grade level, with phone efficiency and quality in a fast-paced environment. Maintain acceptable call quality scores as audited and measured monthly. Complete regulatory training modules annually, as required. Model Golden 1 Core Values. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to interact with members and provide constructive follow-up on delinquent accounts. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Branch management, staff, Payroll Deduction, Electronic Services, Centralized Lending, Records Management, and Compliance and Risk Management. EXTERNAL:Members, law enforcement agencies, judicial departments, peer collectors, or groups that will result in resolution of delinquent accounts. QUALIFICATIONS: EDUCATION:Successful completion of High School curriculum is required. EXPERIENCE:Six months to one year performing general collection duties in a collection environment. KNOWLEDGE / SKILLS: Strong oral and written communication skills, facsimile machine, ten key, microfiche, electronic banking equipment, Visa terminal, credit union and collection rules, regulations, and policies. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. High volume of telephone communication throughout the workday. LICENSES / CERTIFICATIONS: None THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 9/18/2025

Job DescriptionDescription: Member Care Representative I (Collector I) Department: Member Care Reports to: Member Care Manager FLSA Classification: non-exempt Compensation: $22.00 - $27.38 per hour Job Summary: The Member Care Representative I's primary responsibility is collecting payments on past due accounts, researches and analyzes historical data on past due accounts; initiates contact with members by telephone, letter, or email to determine reasons for delinquency and educate them on their available options. Supervisory Responsibilities: None Duties/Responsibilities: Maintains accurate and legible documentation on past due accounts and collection process. Educate members on proper payment processes by using resources such as SWBC (online payment portal) and mobile deposits. May negotiate and establish repayment of past due accounts within defined guidelines, such as workout loans, extensions, and due date changes. May direct members on possible total losses and the claims process, addresses issues including, but not limited to, Collateral Protection Insurance and processing Debt Protection Claims. May be responsible for assigning, monitoring, and tracking repossessions. May be responsible for conducting preliminary investigations on known or suspected fraud or straw purchases. May be responsible for effectively communicating and interacting with insurance agencies. May be responsible for processing daily mail for delinquent, charge-off and recovery payments; evaluates irregular and regular payments on past due accounts and determines how payment will be applied (example: principle, interest, escrow, etc.). May review records and transactions to resolve misapplied payments. May deal with Notices of Stored Vehicles and determines the best method for resolving impound issues. Complies and generates reports as required. Adheres to all established credit union policies, procedures and guidelines including, but not limited to, FDCPA (Fair Debt Collection Practices Act), BSA (Bank Secrecy Act) policy and procedures to complete Currency Transaction Reports, Elder Abuse, and monitor for and report suspicious activity. May be required to work weekends and late-night shifts on a rotation basis. Performs other related duties as assigned. Required Skills/Abilities: Basic understanding of balancing collection general ledgers. Basic understanding of Repossession Laws and regulations, Bankruptcy Chapter 7 & 13 Laws and Regulations. Solid verbal and written communication skills. Solid interpersonal and customer service skills. Solid organizational skills and attention to detail. Solid time management skills with a proven ability to meet deadlines. Ability to function well in a high-paced and at times stressful environment. Education and Experience: High school diploma or equivalent required. Minimum three - six months prior teller experience or related collector experience. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. May require standing and walking 25% of the time, lifting up to a maximum of 50 pounds, and other physical actions that include stooping, kneeling, crouching, crawling, reaching, pulling, and pushing. May be required to work in an environment with high noise levels and unpredictable temperature and ventilation. The above information on this position has been designed to indicate the general nature and level of work to be performed by employees designated for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, or physical requirements. Central State Credit Union is an equal opportunity employer. Requirements: