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Collections representative jobs in Tempe, AZ

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  • Customer Service Representative

    Mission Restoration 4.3company rating

    Collections representative job in Mesa, AZ

    Bilingual applicants only. Our ideal candidate loves talking to people and proactively solving issues. Construction or insurance billing background is a plus. Responsibilities Communicate with customers via phone, email and chat. Provide knowledgeable answers to questions about product, pricing and availability. Work with internal departments to meet customer's needs. Data entry in various platforms. Executing daily tasks. Qualifications Bilingual: English (fluent) & Spanish (fluent) At least 1 - 3 years of relevant work experience. Excellent phone etiquette and excellent verbal, written, and interpersonal skills. Ability to multi-task, organize, and prioritize work. Benefits Health Insurance (medical, prescriptions, preventive care) Dental & Vision Insurance Paid Time Off
    $29k-37k yearly est. 3d ago
  • Billing Coordinator

    Nextcare, Inc. 4.5company rating

    Collections representative job in Tempe, AZ

    What we are looking for NextCare Urgent Care is looking for a Billing Coordinator to be a part of our Urgent Care Team. Responsibilities The Billing Coordinator will be responsible for the daily billing of claims for all carriers. This position will monitor and distribute the APN reports from the clearinghouse and insurance carriers and communicate this information back to the Billing Supervisor. This position will also assist in the posting of contractual, courtesy adjustments, as well as monitoring contractual analysis reports. This position will be assist with the table maintenance of the electronic billing system and clearinghouse information flow. They will be responsible for communicating billing trends to the manager as well as patient statement processing. How you will make an impact The Billing Coordinator supports the organization with the following: * Responsible for the daily billing of claims to insurance carriers based on contract requirements. * Help train new employees with NextGen, contracts, and business office Policies and Procedures. * Monitor and distribute the APN reports generated by the clearinghouse and insurance carriers. * Help post contractual adjustments and transfer deductibles to patient accounts. * Assist with claim resubmission projects when necessary. * Assist in maintaining Navicure with Waystar. * Assist with reviewing accounts that have partial or under payments. * Clean out daily the clearinghouse rejections and claims with errors held in the system. * Post adjustments to accounts based on contractual rates and deductibles. * Review accounts to determine if billed correctly. * Assist other members of the team as needed. Essential Education, Experience and Skills: Minimum Education: High School diploma or equivalent. Experience: * Must have two years' experience billing, collections, payment posting, and electronic and paper claims. * Experience with Managed Care contracts, Medicare and AHCCCS. * Basic insurance knowledge, reading patient eligibility and benefit coverage details. * Experience with revenue cycle and reimbursement in a healthcare facility. * Microsoft Programs, Windows, Excel, Word, and Teams. * Internet browser knowledge (basics) for Edge or Chrome. Valued But Not Required Education, Experience and Skills: Experience: Medical collections experience; NextGen software experience: Previous supervision experience in the healthcare field is helpful, Waystar Clearinghouse, Payer Provider Portals, and Basic Terminology of Medical Billing Practices.
    $46k-62k yearly est. 13d ago
  • Billing Coordinator

    Atlas Technical Consultants, Inc.

    Collections representative job in Tempe, AZ

    Atlas is a nationwide leader in civil engineering materials testing and geotechnical consulting services for environmental industrial and infrastructure construction projects Headquartered in Denver CO Atlas currently has over 3500 employees with offices throughout the US including Alaska & Hawaii Its no accident that Atlas creates a better experience for infrastructure and environmental projects Its how we are built with the best people in the industry with the reach and expertise to help at any and every step of the project and with a heart led approach that puts quality and safety at the center of everything we do Were just built to be better We are a great company We are seeking a Billing Coordinator Fin Ops Analyst to join our Tempe AZ team Come join us Job responsibilities include but are not limited to Setting up monitoring and invoicing projects for several project managers and offices Maintaining meticulous records of invoices and backup documentation Communicating with clients legal staff or others to coordinate revisions or adjustments for resub mission Other tasks are fielding questions from clients clerical staff and others Cooperating with the billing manager to ensure that their work adheres to the standards guidelines procedures and deadlines set by the company Preparing special documents as required by the client They will assist with project setup documents by reviewing contracts and billing terms to ensure final invoices comply the client terms Responsible for accurate entries for invoice supporting charges such as mileage logs units and consultants Coordination with AR department for invoice related collection issues on for their assigned projects Minimum requirements High School Diploma with 2 years of accountingbilling experience BS degree in Finance Accounting or Business Administration preferredA general knowledge of billing and collection practices as well as business office procedures is necessary Technical requirements Experience with BST Deltek Vantagepoint COUPA Vendor Cafe any accounting system is a plus Proficient with Microsoft Office Applications MS Word Excel Power Point Access etc Other miscellaneous qualities Demonstration of high integrity and work Must be able to work with minimal supervision Good organizational skills good teamwork and the ability to prioritize Strong Analytical Skills multi tasking able to prioritize tasks meet deadlines and work under periodic time constraints Benefits Atlas offers a comprehensive benefit program to meet the diverse needs of our employees Depending on your employment status Atlas benefits include health dental vision life AD&D voluntary life AD&D disability benefits leaves of absence 401k paid time off paid holidays employee assistance program educational assistance program Who We Are We strive to be the most sought after infrastructure and environmental solutions company known for our unique values driven approach and brought to life by the industrys most exceptional people Atlas provides professional testing inspection engineering environmental and consulting services from more than 100 locations nationwide We deliver solutions to both public and private sector clients in the transportation commercial water government education and industrial markets With a legacy of providing consistent quality and results Atlas creates a better experience at every stage of an infrastructure project We connect the best experts in the industry to deliver value from concept to completion and beyond This means doing everything our clients expect and then raising the expectations in a way that only our people can Our Values Life We enhance quality of life We value people and safety above all else Heart As our hallmarks we act with compassion empathy and respect Trust We work together as partners doing what we say with full accountability Mastery Always striving for the highest quality we ensure greatness inspires all our work Atlas EEOC Statement Atlas is an equal opportunity employer We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship Atlas makes hiring decisions based solely on qualifications merit and business needs at the time For more information read through our EEO Policy httpswwweeocgovsitesdefaultfiles2023 0622 088EEOCKnowYourRights612ScreenRdrpdf IND03 LI KS2
    $38k-54k yearly est. 6d ago
  • Billing Coordinator

    Atlas 4.3company rating

    Collections representative job in Tempe, AZ

    Atlas is a nationwide leader in civil engineering, materials testing and geotechnical consulting services for environmental, industrial and infrastructure construction projects. Headquartered in Denver, CO, Atlas currently has over 3,500 employees with offices throughout the US, including Alaska & Hawaii. It s no accident that Atlas creates a better experience for infrastructure and environmental projects. It s how we are built with the best people in the industry, with the reach and expertise to help at any and every step of the project, and with a heart-led approach that puts quality and safety at the center of everything we do. We re just built to be better. We are a great company. We are seeking a Billing Coordinator (Fin Ops Analyst) to join our Tempe, AZ team! Come join us! Job responsibilities include but are not limited to: Setting up, monitoring and invoicing projects for several project managers and offices. Maintaining meticulous records of invoices and backup documentation. Communicating with clients, legal staff, or others to coordinate revisions or adjustments for resub-mission. Other tasks are fielding questions from clients, clerical staff, and others. Cooperating with the billing manager to ensure that their work adheres to the standards, guidelines, procedures, and deadlines set by the company. Preparing special documents as required by the client. They will assist with project setup documents by reviewing contracts and billing terms to ensure final invoices comply the client terms. Responsible for accurate entries for invoice supporting charges such as mileage logs, units and consultants. Coordination with AR department for invoice related collection issues on for their assigned projects. Minimum requirements: High School Diploma with 2+ years of accounting/billing experience. BS degree in Finance, Accounting or Business Administration preferred. A general knowledge of billing and collection practices, as well as business office procedures, is necessary. Technical requirements: Experience with BST, Deltek Vantagepoint, COUPA, Vendor Cafe, any accounting system is a plus. Proficient with Microsoft Office Applications, MS Word, Excel, Power Point, Access, etc. Other miscellaneous qualities: Demonstration of high integrity and work. Must be able to work with minimal supervision. Good organizational skills, good teamwork and the ability to prioritize. Strong Analytical Skills, multi-tasking: able to prioritize tasks, meet deadlines and work under periodic time constraints. Benefits: Atlas offers a comprehensive benefit program to meet the diverse needs of our employees. Depending on your employment status, Atlas benefits include health, dental, vision, life, AD&D, voluntary life / AD&D, disability benefits, leaves of absence, 401k, paid time off, paid holidays, employee assistance program, educational assistance program. Who We Are: We strive to be the most sought-after infrastructure and environmental solutions company, known for our unique, values-driven approach and brought to life by the industry s most exceptional people. Atlas provides professional testing, inspection, engineering, environmental and consulting services from more than 100 locations nationwide. We deliver solutions to both public and private sector clients in the transportation, commercial, water, government, education and industrial markets. With a legacy of providing consistent quality and results, Atlas creates a better experience at every stage of an infrastructure project. We connect the best experts in the industry to deliver value from concept to completion and beyond. This means doing everything our clients expect and then raising the expectations in a way that only our people can. Our Values: Life: We enhance quality of life. We value people and safety above all else. Heart: As our hallmarks, we act with compassion, empathy and respect. Trust: We work together as partners, doing what we say with full accountability. Mastery: Always striving for the highest quality, we ensure greatness inspires all our work. Atlas EEOC Statement Atlas is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Atlas makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy ******************************************************************************************** #IND03 #LI-KS2
    $44k-52k yearly est. 40d ago
  • Collector III

    Truwest 4.5company rating

    Collections representative job in Tempe, AZ

    Live your best (work) life at TruWest Credit Union! Do you like knowing what tomorrow will bring? And the day after? And the day after that? Same, us too! At TruWest, we offer steady work schedules that makes it easy for you to plan (work) life around. Self-care is important. So why not get paid for it? TruWest offers paid time off and we also observe all Federal Holidays which gives you 11 more days a year to spend on YOU or hanging out with family, friends or furbabies (bonus)! Benefits? We've got you covered (get it?)! We offer first day medical, dental, vision and 401(k). We'll even help you save for retirement by matching your 401(k) contributions. Don't even know what a 401(k) is? That's okay, we'll show you the ropes and you'll learn a ton about finances, loans, accounts and planning for your future. We want you to know all about our products and services so you can help our members. Don't believe us? Just check out our video that highlights all the amazing things we do here: ************************************** Pay range from $27.04/hr. - $30.05, depending upon experience. If you're into Collections and love working with members and looking for a place to call home, you've found it. What are you waiting for? Apply now! Summary of Responsibilities: Providing spontaneous service excellence to members, employees and business associates; demonstrating the values shown on TruWest's Vision, Mission, Values card. The position is responsible for collection follow-up on delinquent accounts including locating members in which we do not have a current address. In addition must be thoroughly knowledgeable of the legal aspects of collection and possess a working knowledge of bankruptcy. Must be able to work with the more difficult members. Must be knowledgeable about the credit union's products and services in order to identify cross-selling opportunities that will benefit the member. Must have a high school diploma or equivalent. Qualifications: Education: High School diploma or GED Experience: Must have 2 years or more of collection experience that includes the use of an On-line Collection system and experience working on a predicative dialer. Knowledge and Skills: Individual must have good oral and written communication skills, as well as strong interpersonal skills. Must have strong organizational skills, ability to prioritize workload and work independently. Must be able to work flexible hours and be capable of making decisions within the scope of responsibility, while working with the member. The position requires intermediate computer skills that include Microsoft Word and Excel. Primary Duties and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Sound collection follow-up on delinquent accounts. All delinquent loans in the collection work queue should be worked by phone each day. * Provide detailed documentation on the collection system to explain the action taken or the promise made. * Follow credit union policies for compliance with all laws and regulations, specifically, but not limited to, the Bank Secrecy Act, Security Policies and Confidentiality Policies. Secondary Duties and Responsibilities: * Analyze loans to determine when repossession of collateral is necessary and to make a proper recommendation. * Determine when legal action is necessary to protect the assets of the credit union and recommend what legal action is necessary to the Collections Manager. * Utilize all legal means to locate members who have moved and left no forwarding address. * Assist branch and department staff when they call on a member with a collection flag or memo. * Review revolving lines of credit and recommend cancellation when appropriate. * Assist with the training of less experienced collectors.
    $27 hourly 45d ago
  • Collections Representative (Collector 1 - Experienced) Scottsdale, AZ

    Arrowhead Credit Union 3.6company rating

    Collections representative job in Scottsdale, AZ

    Arrowhead Credit Union is growing - we are excited about our expansion to Scottsdale, Arizona! Are you seeking a promising career in a growing organization? Check out this position. Are you a creative solution seeker? Do you have experience with helping people through financial challenges in a warm, caring, friendly manner? We want to speak with you - we are looking for Service Superstars to join our Team! The Collector 1 role consistently demonstrates a high degree of empathy and an ability to offer resolutions for Members in challenging financial circumstances. Essential Functions and Responsibilities Service * Personally, provides exceptional Member service; uses Service Standards in every work-related interaction. * Actively participates in meeting the goals of the department and the Credit Union. * Provides excellent service by using a positive and professional tone to assists callers and team members accurately, thoroughly and as efficiently as possible while maintaining consistent and friendly service. Ensures that a smile can be heard on each call. * Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously, with the ability to give unexpected status in any of the areas of responsibility. Daily Responsibilities * Answers inbound calls to help support our members and internal Team Members resolve issues relating to collections. * Effectively communicates with members and team members through multiple communication channels, including phone, email, secured messaging, chat, and text messaging. * Proactively places outbound calls to members and exhibits strong negotiation skills to secure payment arrangements to collect on delinquent loans or negative shares. * Documents contact and communication with members in the Credit Union's core operating systems, Akcelerant and/or Symitar. * Negotiates payment arrangements or recommends solutions that will assist members in bringing their past-due balances current and resolves issues related to delinquency. * Follows up and monitors delinquent loans and negative shares for broken promises to pay. * Manages complex queues from early to ongoing delinquency, legal assignment, repossession, bankruptcies, and collateral in active recovery accounts. * Negotiates settlement offers for all consumer shares and loans. * Collaborates with the ACH/EFT Services Department to resolve unresolved electronic transactions (ACH exceptions). * Analyzes consumer credit reports and offers recommendations that encourage favorable financial outcomes. * Provide backup as needed in posting transfers and checks. * Processes loan extensions independently, within authorized limits, based on budgeting and the account's history. * Assigns accounts for field chase, repossession, legal, and skip agents and updates Akcelerant and Symitar with results. * Processes loan modifications independently within authorized limits. * Recommend collateral repossessions on consumer loans and prepares required documentation for final approval. * Analyze vehicle collateral fair market value. * Provides Call Center overflow coverage. * Conducts thorough share or membership review to determine reopening or reinstatement of services, including but not limited to savings, checking, courtesy pay, and digital services. * Performs targeted skip tracing; searches free websites, loan applications, signature cards, etc., to locate delinquent members. Benefits Include: (not a complete list) Wellbeing * Weekly pay * 401K Retirement Savings Plan with company match * Paid time off accrual begins upon hire, 15 paid vacation days, 11 paid holidays * Paid sick leave * Company-provided life insurance at twice your annual salary * Financial Education Programs * DoorDash DashPass Health * Medical, Dental, and Vision Insurance for part-time and full-time employees * Modern Health * Care.com subscription * Teladoc Career Development * Career development opportunities * Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation. The pay range for this position is listed below. Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands, and internal equity. Starting Pay: $25.97
    $26 hourly 6d ago
  • Collections Specialist

    Dev 4.2company rating

    Collections representative job in Tempe, AZ

    Company DescriptionJobs for Humanity is partnering with OneMain Financial to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: OneMain Financial Job Description Collections Specialist At OneMain, Collections Specialists contact customers to help them fulfill their financial obligations by arranging for repayment or settlement of account balances and offering appropriate products or services. Our work focuses on our existing customers with long-term relationships with us. This role will span servicing and collections of personal loans and credit cards. Collection Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications. In the Role: Help customers with all financial servicing needs through inbound and outbound contact. Work with our clients in a consultative manner, following all applicable laws, policies, and procedures Negotiate with customers to resolve account matters Maintain and note all appropriate information and documentation on customer and account status. Collaborate with others on the team involved with collecting and servicing accounts Investigate, research, and track consumer information using online skip-tracing tools Work together as both team member and individual contributor in a goal-oriented environment to meet personal and team targets Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations Requirements High School Diploma or GED Preferred Sales, customer service or collections experience in retail, call center, or business-to-business environments is highly preferred Active listening and communication Skilled at achieving and exceeding goals Ability to thrive in a fast-paced team environment Bilingual: Spanish Work Schedule: The average work week has three days during standard business hours and up to two late nights (up to 8p). The schedule includes at least one Saturday per month, one late Friday and some extended hours at the end of each month. Who we Are OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with: Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date) Paid sick leave as determined by state or local ordinance, prorated based on start date Paid holidays (7 days per year, based on start date) Paid volunteer time (3 days per year, prorated based on start date) Key Word Tags Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
    $32k-41k yearly est. 60d+ ago
  • Collections Specialist

    Onemain (Formerly Springleaf & Onemain Financials

    Collections representative job in Tempe, AZ

    At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer's financial outlook. Our fast-paced work environment focuses on our customers with existing relationships with OneMain. This role can span servicing and collections of personal loans or credit cards. Collections Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications. In the Role: * Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services * Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day * Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations * Maintain and note all appropriate information and documentation on customer and account status * Collaborate both in person and virtually, using available technology to connect with other internal teams Requirements * High School Diploma or GED * Proficiency in utilizing multiple tools/systems simultaneously * Skilled at achieving and exceeding goals Preferred * Experience working in customer service, collections or call center environments * Bilingual: Spanish Work Schedule: Hours of Operation Mon- Thurs 7:00 AM-8:00 PM; Fri 7:00 AM-7:00 PM; Sat 7:00 AM-11:00 AM The schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month. Training Schedule: The first two weeks in the role will be spent in an instructor lead classroom training environment, followed by two weeks of hands-on training with experienced Team Members to ensure success. Location: On-site - Tempe, AZ Who we Are OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with: * Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances * Up to 4% matching 401(k) * Employee Stock Purchase Plan (10% share discount) * Tuition reimbursement * Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date) * Paid sick leave as determined by state or local ordinance, prorated based on start date * Paid holidays (7 days per year, based on start date) * Paid volunteer time (3 days per year, prorated based on start date) Key Word Tags Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
    $30k-40k yearly est. 9d ago
  • Legal Collections Specialist (On-Site)

    Newrez LLC

    Collections representative job in Tempe, AZ

    Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Recovery Attorney Performance Specialist I is responsible for aggressively pursuing non-performing accounts in the legal collections inventory according to company standards. The Recovery Attorney Performance Specialist I preserve the integrity of accounts referred for legal remedies and safeguard the company's ability to pursue litigation at any time. Principal Duties Maximize collections in the Legal Inventory's Utilize negotiations to positively impact collections. Review, verify and validate accounts prior to being sent to our Attorney Network after all collection's efforts have been exhausted and no current payments made. Work with the attorneys to negotiate voluntary repayment plans and/or for subsequent placement with attorney to pursue legal remedies to obtain judgement. Achieve various standards and goals for servicing accounts without sacrificing quality of service, maintain adherence to FDCPA guidelines, and consistently represent the company in a professional manner. Manage Inbound calls for accounts in the Legal Inventory Desks Performs related duties as assigned by management. Education and Experience Requirements High school diploma or equivalent, required. 1-2 years of related experience. 2+ years' experience in the mortgage, legal, and/or collection industries. Knowledge, Skill, and Ability Requirements Ability to achieve set goals, meets deadlines, and work in a fast-paced, stressful environment. Credit bureau reporting knowledge and skip tracing experience. Knowledge of collection laws and processes related to mortgages. Persuasive and professional communication skills. Solid work ethic, high integrity, positive attitude, and strong attention to detail. Position responsibilities are governed by Federal SAFE Act qualification standards and/or state licensing, registration, or exemption requirements. As a result, the applicant is required to demonstrate financial responsibility, character, and general fitness to perform in the role and is subject to additional criminal record restrictions. Employees in this position are subject to on-going credit and background reviews to ensure continued compliance with position responsibilities. Additional Information: While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection
    $30k-40k yearly est. Auto-Apply 14d ago
  • Procurement & Invoicing Specialist

    DPR Construction 4.8company rating

    Collections representative job in Surprise, AZ

    Evergreen Innovation Group - Modular, part of the DPR Family of Companies, is seeking a Procurement Specialist with a minimum of 5 years of commercial construction experience. This individual will be ultimately responsible for the procurement and delivery of electrical supplies and equipment for a particular project. Procurement managers will work closely with all members of the project team, project executives and regional leadership teams and will be responsible for the following: * Prequalify vendors by requesting the following: Statement of current financials, current list of customers, list of material suppliers and copies of last orders and payment, backlog of orders and fabrication schedules, and current employee staff including shop employees * Develop a detailed bid analysis including a bid breakdown and scope verification * Procure all equipment on either EIG purchase orders or as agent for our clients * Development of a sequence procurement plan that aligns with the project schedule * Facilitate final design review meeting with our clients end user and the engineering firms to assure that all specifications and data sheets are correct * Development of detailed RFQ's that identify all requirements associated with each piece of equipment Qualifications We are looking for a flexible, detail-oriented team player with the ability to manage multiple tasks, produce quality work, and consistently meet deadlines. The successful candidate will possess: * MEP Procurement experience required. * Excellent listening and strong communication skills. * Ability to identify and resolve complex issues. * Ability to create and support team morale. * Demonstrated understanding of building processes and systems. * Work scope requires complete understanding of cost estimating, budgeting and forecasting. * Proficient computer skills in Microsoft Office Suite, project management software (Prolog or similar), accounting cost management software (CMIC or similar), and scheduling software (Primavera or similar). * 5+ years of experience in commercial construction, preferably within EIG's core markets. * Bachelor's degree in construction management, engineering or related field. * A strong work ethic and a "can-do" attitude. * This position is salaried. DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world. Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together-by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek. Explore our open opportunities at ********************
    $40k-50k yearly est. Auto-Apply 60d+ ago
  • Call Center Debt Collector

    Zwicker & Associates 4.2company rating

    Collections representative job in Tempe, AZ

    Requirements Above average administrative and phone skills Debt collectors must have strong negotiation skills Excellent communication skills Well organized, results driven Effective decision-making skills Strong listening, interpersonal, oral, and written communication skills Basic computer skills Basic math skills. You will be required to complete a standard math skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment. Physical Qualifications Be able to lift 5 pounds or greater Be able to sit 90% of the work day at times Be able to bend at the waist and be mobile when needed Be able to read and comprehend position-specific documents and correspondence Be able to operate a computer, phone, and/or equivalent devices Be able to communicate in a common language with (or to) individuals or groups verbally and/ or in writing Be able to complete a minimum of a 40 hour flexible workweek schedule Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off including paid holidays, and 401K with match. This an hourly rate position plus the potential for a monthly bonus - bonus' are not capped. EOE, drug free workplace. Please review our Applicant Privacy Notice at ****************************************************** Each posted position will be active for a minimum of five (5) business days during which time all qualified and eligible employees have the ability to apply. #ZR
    $27k-31k yearly est. 60d+ ago
  • Onsite Collector - Phoenix, AZ

    Transworld Systems Inc. 4.3company rating

    Collections representative job in Phoenix, AZ

    at our Phoenix office. Compensation: $16-$22/hour based on experience Training Schedule: 2 Weeks Training/4 Weeks Nesting Monday-Friday 7A-4P PST Production Schedule: Monday - Friday 9A-6P Build Your Future! Come join our thriving team as a Onsite Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI? * Paid training * Team-oriented work environment * Growth opportunity * Generous bonus opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities * Call consumers to secure payments on past due student loan accounts. Each call is unique…you'll never get bored! * Our Collections Representatives also need to ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. Detail-oriented people are a great fit! Qualifications * High School diploma or equivalent * Access to high-speed Internet required. * FDCPA knowledge preferred. * Professional phone etiquette and solid negotiating skills. * Positive attitude and strong customer service aptitude. * Ability to problem solve and multitask. * Willingness to maintain confidentiality. * Ability to remain in a stationary position 95% of the time. We need you doing what you do best, reaching out to our consumers! * Ability to exchange accurate information effectively over the phone. Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. INDSJ
    $16-22 hourly 17d ago
  • Collections Senior Specialist

    Valon Mortgage, Inc.

    Collections representative job in Phoenix, AZ

    About the Company Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we've built our platforms from the ground up-not on outdated legacy systems-so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we're leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses. Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We're not only reshaping what servicing and lending look like today-we're creating opportunities for talented people to help drive the future of the industry. As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning-we're building the future of regulated finance, and we want you to be part of it. Client Experience at Valon The Client Experience team is a group of organized and altruistic individuals who provide our homeowners with exceptional service. Whether taking ownership of collections, managing default processes, or solving homeowner issues in real time, the team acts as a bridge between Valon and our homeowners. Equipped with extensive knowledge of the mortgage industry, each member prides themselves on embodying Valon's mission of championing homeownership. About the Role We're seeking a Collections Senior Specialist to collect debt and resolve homeowner issues in real time. The ideal candidate is a self-motivated individual who is able to easily adapt to a fast-paced environment. Responsibilities * Contact homeowners via phone and email regarding the status of their accounts, associated late fees, and credit reports while adhering to relevant company procedures and consumer privacy laws. * Perform skip-tracing to locate homeowners with incorrect contact information. * Assist and support homeowners dealing with financial difficulty by establishing trust, identifying mutually agreeable payment arrangements, and maintaining excellent customer service. * Meticulously document all inbound and outbound collections efforts within the company platform. * Arrange and submit homeowner accounts for extensions, modifications, forbearances, and repayment plans. * Mentor other Collections Specialists, leading departmental projects and initiatives as required. * Collaborate with the Loan Administration and Default Servicing departments and other members of the Client Experience department to resolve account discrepancies. * Identify gaps in processes and recommend improvements. * Test various contact center tools and platforms. Minimum Qualifications * 3+ years of collections experience. * Previous skip-tracing experience. * Previous experience with conducting loan calculations (e.g. calculating amortization schedules, APR, and simple interest). * Previous experience with Google Suite, Zendesk, Salesforce, and other common CRM systems. * Previous experience with using workforce tools or partnering with workforce management teams. * Previous experience with handling sensitive documentation. * Comprehensive knowledge of industry regulations (e.g. FDCPA, FCRA, and TCPA). * Excellent time management skills. * Ability to assess homeowner needs and overcome objections. * High School Diploma or equivalent Location * On-site (Phoenix, AZ) Benefits * Compensation: Competitive salary and a 401(k) plan-with a 4% annual match! * Hours: No weekends or late nights required! * Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays! * Health & well-being: We'll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support! * Food & meals: In-office snacks and drinks (and Bagel Fridays)! * Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews. * Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)! Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to **************** if you have any requests to verify the authenticity of an outreach. Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
    $37k-50k yearly est. Auto-Apply 5d ago
  • Collections Specialist Your Chance to Shine

    Del Sol Furniture & Mattress 3.5company rating

    Collections representative job in Phoenix, AZ

    Benefits: Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Del Sol Furniture is looking for experienced collectors to join our team! At Del Sol Furniture, we're proud to be a local, family-owned furniture business serving the Phoenix area since 1997. We currently have 4 beautiful showrooms, and we're big enough to compete against the “big box stores” yet small enough to provide that white glove service that customers demand and expect in Phoenix! We are one of the few furniture stores that provide credit directly to our customers to help them furnish their homes. As a Collections Specialist, you hold the potential to effect positive change by helping customers create a win-win solution for repayment of their credit account. Treating our customers with respect, empathizing with their situation, and negotiating an appropriate arrangement. Working in a customer service-focused team, meeting compliance and collection quota requirements. This is an in office position in Central Phoenix. Full Time $17 to $20 Hourly Base plus earned commission You can easily reach over 50k annual salary Flexible Schedule 8 Hour or 10 hour shifts Saturdays required On the job training Position Qualifications: Must be Bilingual - English / Spanish Must be 18 years old Must be able to work Saturdays Strong communication skills over the phone required High School Diploma or equivalent Benefits and Perks: Health Insurance, Dental / Vision Life Insurance Paid Vacation and Holidays Paid Personal / Sick Days Paid Training Generous Employee Discounts Del Sol is committed to developing long term relationships by exceeding expectations in service, product quality and credit opportunities. Through honesty, credibility, and the integrity of family ownership, we will provide genuine value and incomparable service that far surpasses our competition. Our entire team, both sales and support, will provide an exceptional experience and the highest level of professionalism through hard work, training and a sincere concern for the needs of our clients. Compensation: $17.00 - $20.00 per hour At Del Sol Furniture, we're proud to be a local, family-owned furniture business serving the Phoenix area since 1997. We currently have 4 beautiful showrooms, and we're big enough to compete against the “big box stores” yet small enough to provide that white glove service that customers demand and expect in Phoenix! You'll be working with a merry group of people with friendly leadership and fun personalities. If you're interested in job growth, we have it! Independent Retail offers a myriad of opportunities for people of all backgrounds. When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales? Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience. Retail is the #1 private-sector employer in the country If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you! This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
    $17-20 hourly Auto-Apply 60d+ ago
  • Advanced Collections Specialist

    Concord Servicing 3.9company rating

    Collections representative job in Scottsdale, AZ

    Job Description Concord Servicing is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets. In June 2025, we welcomed Orion First, a market-leading third-party servicer specializing in commercial loan and lease portfolios, to the Concord family. This integration positions us to offer a full-scope servicing platform: from consumer to commercial, from origination through payments, collections, data analytics, backup servicing, and business intelligence. Our Mission We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios. About the Role The Workout Specialist (Advanced Collections Specialist) position is responsible for managing commercial accounts that are more than 90 days past due. Primary duties include developing and executing collection strategies to achieve full payment, negotiate cash settlements, or establish structured payment plans. The role requires effective use of collection and negotiation techniques, sound judgment, and adherence to internal policies and procedures. Key Responsibilities Analyze and enhance collection strategies for accounts that are over 90 days past due, prioritizing complete payments, cash settlements, or suitable payment arrangements. Employ effective collection and negotiation tactics to reduce losses before reaching charge-off and litigation stages. Facilitate discussions for forbearance and restructuring agreements; escalate cases that need legal attention to the Asset & Litigation specialist. Promptly initiate repossession of leased equipment and provide insights for final equipment sales to the Asset & Litigation specialist. Support the litigation process to ensure lawsuits are filed without delay. Handle bankruptcy cases by timely filing proofs of claim and liaising with debtors' counsel and Bankruptcy Trustees. Conduct asset searches and utilize skip tracing as required. Record collection efforts and account strategies in CMARS while keeping correspondence files well-organized. Keep management informed of significant developments regarding account activities. Ensure adherence to internal policies and enlist outside collection agencies when necessary. Maintain precise records and provide timely updates for management reporting purposes. Carry out additional assigned tasks as needed. Requirements Proven negotiation and communication skills 20+ years Collection Experience Considerable knowledge of the FTC Fair Debt Collection Practices Act Proven collection skills and knowledge of standard collection practices Skill in the use of various software applications including but not limited to MS Word and Excel, CMARS, IFS LeaseWorks, Credit Bureaus, Accurint and others. Experience in working with attorneys in successful collections litigation Ability to prioritize and organize work efficiently Identify and make recommendations to implement improved processes Good oral and written skills with the ability to influence and attain closure on collection issues. Strong research abilities demonstrating effective skip tracing and asset search techniques with a desire to resolve issues timely. Able to manage multiple priorities, act decisively in all problem resolution areas and perform under pressure. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short-Term & Long-Term Disability Wellness Resources
    $33k-42k yearly est. 19d ago
  • Collections Specialist, Flex Pay - Start Date 1/5/2025

    Upgrade Inc.

    Collections representative job in Phoenix, AZ

    Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we've helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We're backed by some of the most prominent technology investors and were most recently valued at $7.3B. We're consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World's Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America's Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal. We're looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. About the Role: As a Collections Specialist working for the Flex Pay product, you will be the primary contact with clients, responsible for collecting outstanding payments. Your daily interactions with customers via phone and email will involve providing excellent service regarding account status, payments, and addressing any concerns. As an exclusive representative of Flex Pay, you will collaborate with Upgrade's exceptional Collections Specialists to create delightful experiences and consistently strive for improvement. Join forces with their top-notch team that is dedicated to raising the bar. Pay: $22.00/ hour Start Date: January 5th, 2026 What You'll Do: * Engage with past due customers to resolve delinquency while maintaining a positive long-standing relationship with the customer * Review, monitor, and engage with a high volume of customers per day * Maintain accurate records of customer communication (i.e., promise to pay, payment arrangements) * Efficiently assess and recommend action to borrowers concerning loan issues * Make recommendations to management for loans needing additional attention * Identify opportunities for improving results and customer satisfaction * Contribute daily to training and development improvements * Maintain high-quality assurance results * Perform ad hoc duties as needed * Foster a positive work environment by bringing a positive outlook to our companies' enjoyable atmosphere What We Look For: * Bachelor's or Associate's degree preferred * 2+ years experience in financial services; consumer delinquency and first party collections or customer service experience preferred * Working knowledge of FDCPA and FCRA experience * Strong ability to negotiate loan repayment plans * Experience with handling of payment processing * Proficient in Microsoft, Cloud based products and Google apps * Team player seeking a fast-paced and challenging environment * Desire to improve borrowers' financial situation but ability to make tough decisions * Exceptional organizational skills and attention to detail * Aptitude for working independently while maintaining a team first mentality * Excellent written and verbal communication skills What We Offer You: * Great open office space * Paid time off (PTO) * 401K matching * Comprehensive benefits package: Medical, dental, vision, life insurance & disability * Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation * Paid parking or platinum pass * New Hire Training Program * Wellness Incentive Program * Kitchen fully stocked with snacks and beverages #LI-Onsite For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.
    $30k-40k yearly est. Auto-Apply 5d ago
  • Collections Specialist

    Willscot

    Collections representative job in Phoenix, AZ

    At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico. Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us! ABOUT THE JOB: A direct report to the Collections Supervisor, the Collections Specialist is a dynamic role intended for a candidate who is capable of delivering an exceptional level of customer service and issue resolution to our customers while assertively reducing delinquent receivables. WHAT YOU'LL BE DOING: Place calls to and receive calls from past due commercial account holders according to established calling guidelines in order to discuss payment arrangements Establish acceptable payment arrangements, including settlements when warranted, while building a positive relationship with the customer Counsel customers to assist in finding funds to bring account current Generate and respond to written correspondence (letters, e-mails, web chats, etc.) in a professional, compliant manner Respond to all inquiries, redirecting when necessary Maintain accurate documentation reflective of the conversation and subsequent arrangement reached with customer Manage to collection objectives using a high degree of professionalism and persuasiveness Make recommendation for next steps when accounts becomes un-performing or unresponsive Complete skip tracing when contact with customer ceases Work effectively with salesperson, branch personnel and other team members in reaching resolution of account Work unapplied cash in search of payments This is a team-based role and may assist in supporting the team in other aspects as well as help drive our Companyâ₠™s Strategies and promote our Mission, Vision and Values. EDUCATION AND QUALIFICATIONS: College Degree or equivalent work experience Minimum 5 years prior collections required, preferably in a commercial collection environment, but consideration will be given an applicant with large ticket consumer collection experience Proficiency in Microsoft Office environment, including Word, Excel, Access and PowerPoint with demonstrated accuracy at 35-40 keyboarding speed Excellent verbal and written communication skills High degree of professionalism Attention to detail Keen listening skills and ability to persuade others Ambitious, goal-orientated and self-motivate Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed. All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here. WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!
    $30k-40k yearly est. 60d+ ago
  • Collections Specialist

    Willscot Corporation

    Collections representative job in Scottsdale, AZ

    At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico. Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us! ABOUT THE JOB: A direct report to the Collections Supervisor, the Collections Specialist is a dynamic role intended for a candidate who is capable of delivering an exceptional level of customer service and issue resolution to our customers while assertively reducing delinquent receivables. WHAT YOU'LL BE DOING: * Place calls to and receive calls from past due commercial account holders according to established calling guidelines in order to discuss payment arrangements * Establish acceptable payment arrangements, including settlements when warranted, while building a positive relationship with the customer * Counsel customers to assist in finding funds to bring account current * Generate and respond to written correspondence (letters, e-mails, web chats, etc.) in a professional, compliant manner * Respond to all inquiries, redirecting when necessary * Maintain accurate documentation reflective of the conversation and subsequent arrangement reached with customer * Manage to collection objectives using a high degree of professionalism and persuasiveness * Make recommendation for next steps when accounts becomes un-performing or unresponsive * Complete skip tracing when contact with customer ceases * Work effectively with salesperson, branch personnel and other team members in reaching resolution of account * Work unapplied cash in search of payments * This is a team-based role and may assist in supporting the team in other aspects as well as help drive our Companyââ â¢s Strategies and promote our Mission, Vision and Values. EDUCATION AND QUALIFICATIONS: * College Degree or equivalent work experience * Minimum 5 years prior collections required, preferably in a commercial collection environment, but consideration will be given an applicant with large ticket consumer collection experience * Proficiency in Microsoft Office environment, including Word, Excel, Access and PowerPoint with demonstrated accuracy at 35-40 keyboarding speed * Excellent verbal and written communication skills * High degree of professionalism * Attention to detail * Keen listening skills and ability to persuade others * Ambitious, goal-orientated and self-motivate Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed. All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here. WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!
    $30k-40k yearly est. 60d+ ago
  • Senior Debt Collector

    Zwicker & Associates 4.2company rating

    Collections representative job in Tempe, AZ

    Requirements 5+ years of debt collection's experience, preferably 3rd party collections Knowledge of the FDCPA and state consumer protection laws Above average administrative and phone skills Strong negotiation skills Excellent communication skills Well organized, results driven Effective decision-making skills Strong listening, interpersonal, oral, and written communication skills Basic computer skills Physical Qualifications: Be able to lift five pounds or greater Be able to sit 90% of the work day at times Be able to bend at the waist and be mobile when needed Be able to read and comprehend position specific documents and correspondence Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing Be able to travel occasionally when needed by the most efficient means of transportation Be able to operate a computer, phone, or equivalent device Be able to complete a minimum of a 40-hour flexible workweek schedule Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off, paid holidays and 401K with match. No phone calls, No agencies, EOE, drug free workplace. Please review our Applicant Privacy Notice: ******************************************************
    $27k-31k yearly est. 60d+ ago
  • Collections Specialist Your Chance to Shine

    Del Sol Furniture & Mattress 3.5company rating

    Collections representative job in Phoenix, AZ

    Job DescriptionBenefits: Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Del Sol Furniture is looking for experienced collectors to join our team! At Del Sol Furniture, were proud to be a local, family-owned furniture business serving the Phoenix area since 1997. We currently have 4 beautiful showrooms, and were big enough to compete against the big box stores yet small enough to provide that white glove service that customers demand and expect in Phoenix! We are one of the few furniture stores that provide credit directly to our customers to help them furnish their homes. As a Collections Specialist, you hold the potential to effect positive change by helping customers create a win-win solution for repayment of their credit account. Treating our customers with respect, empathizing with their situation, and negotiating an appropriate arrangement. Working in a customer service-focused team, meeting compliance and collection quota requirements. This is an in office position in Central Phoenix. Full Time $17 to $20 Hourly Base plus earned commission You can easily reach over 50k annual salary Flexible Schedule 8 Hour or 10 hour shifts Saturdays required On the job training Position Qualifications: Must be Bilingual - English / Spanish Must be 18 years old Must be able to work Saturdays Strong communication skills over the phone required High School Diploma or equivalent Benefits and Perks: Health Insurance, Dental / Vision Life Insurance Paid Vacation and Holidays Paid Personal / Sick Days Paid Training Generous Employee Discounts Del Sol is committed to developing long term relationships by exceeding expectations in service, product quality and credit opportunities. Through honesty, credibility, and the integrity of family ownership, we will provide genuine value and incomparable service that far surpasses our competition. Our entire team, both sales and support, will provide an exceptional experience and the highest level of professionalism through hard work, training and a sincere concern for the needs of our clients.
    $17-20 hourly 6d ago

Learn more about collections representative jobs

How much does a collections representative earn in Tempe, AZ?

The average collections representative in Tempe, AZ earns between $27,000 and $44,000 annually. This compares to the national average collections representative range of $26,000 to $42,000.

Average collections representative salary in Tempe, AZ

$35,000

What are the biggest employers of Collections Representatives in Tempe, AZ?

The biggest employers of Collections Representatives in Tempe, AZ are:
  1. Intelliswift
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