Customer Exit Representative - PT
Collections representative job in Urban Honolulu, HI
$18.50/hour Shift Premium may Apply
Immediately hiring! If you're bored sitting behind a desk all day in a call center or working as a cashier in a retail store, join our high-energy Avis Budget Group enterprise.
What You'll Do:
You will assist our customers as they exit our airport rental locations, this may include, depending on location, checking driver's licenses and rental agreements, checking vehicles for damage, entering information in a handheld device or computer, offering customers additional products and services, all while providing excellent customer service.
Perks You'll Get:
Bi-weekly hourly wage plus commission / incentive (unlimited earnings) (New York and Puerto Rico: weekly wage)
On the job training
Paid time off
Medical, dental and other insurance
Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
Retirement benefits (401k)
Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
* Above perks may vary based on full-time/part-time status and location
What We're Looking For:
Valid Driver's License
Basic computer skills (typing, data entry)
Effective verbal communication skills
Willingness to work outdoors or in an exit booth
Flexibility to work all shifts
Must be able to type, sit or stand for prolonged periods and enter/exit or drive vehicles
Must 18 years of age and leally authorized to work in the United States
This position requires regular, on-site presence and cannot be performed remotely
6 months retail customer service experience in a fast-paced environment is a bonus!
Who We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.
HonoluluHawaiiUnited States of America
Auto-ApplyCustomer Loyalty Representative - FT
Collections representative job in Kailua, HI
$19.50/hour Monthly Commission Opportunity Shift Premium may Apply
Immediately hiring! If you're bored working at a call center, behind a hotel counter or as a cashier in a retail store, we have the job for you! We are seeking passionate, energetic and friendly people, like you, to join our Avis Budget Group enterprise.
What You'll Do:
In this outdoor role, you will assist our frequent, premiere customers at our airport operations. This includes processing rentals of customers who are members of our loyalty programs, offering them products and services and providing excellent customer service to improve their travel experience.
Perks You'll Get:
Bi-weekly hourly wage plus commission / incentive (unlimited earnings) (New York and Puerto Rico: weekly wage)
On the job training
Paid time off
Medical, dental and other insurance
Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
Retirement benefits (401k)
Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
* Above perks may vary based on full-time/part-time status and location
What We're Looking For:
Valid Driver's License
Basic computer skills (typing, data entry)
Engaging personality, effective verbal communication skills
Willingness to work outdoors
Flexibility to work all shifts
Must be able to sit, stand and type for prolonged periods and drive a variety of vehicles.
Must be 18 years of age and legally authorized to work in the United States
This position requires regular, on-site presence and cannot be performed remotely
6 months retail customer service experience in a fast-paced environment is a bonus!
Who We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.
Kailua KonaHawaiiUnited States of America
Auto-ApplyCustomer Experience Representative (Part-Time 20 hours/week)
Collections representative job in Urban Honolulu, HI
is eligible for a $600 sign-on bonus.
Handles incoming email/ telephone calls from internal/external customers according to established Call Center standards in a professional manner and taking follow-up action as necessary. Performs all duties and interacts with internal and external customers in a manner aligned with the Company's Core Values of Teamwork, Integrity and Exceptional Services (TIES); Customer Experience Competencies of Customer Interaction, Empowerment and Ownership; and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, Problem Solving.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Duties:
Answer incoming email/ telephone calls in accordance with established Call Center standards and assist customers with various general banking needs in a professional manner and follow through with appropriate action.
Provide customers with account information, help them resolve problems/issues/concerns, and contact appropriate personnel/departments as required.
Document and/or escalate issues to ensure customers' concerns are addressed promptly and appropriately.
Provide customers with general information on CPB products/services and other general information: Branch/ATM location and hours, Rates and fees, Deposit and loan accounts, Convenience and monetary products/services.
Fulfill customers' special requests by utilizing support systems/tools or refer to appropriate personnel/departments.
Prepare update forms for deposit and loan accounts, such as address and phone number changes.
Prepare requests for duplicate statements, stop payments, fee waiver, check orders, close accounts, etc.
Cancel lost/stolen cards, reset Internet Banking passwords, activate cards, etc
Convert inquiries into account openings by referring customers to appropriate business units.
Minimum Qualifications:
Education:
High School diploma or equivalent
Experience:
1+ year of customer service experience
Competencies:
Achieving Results - Perseverance
Achieving Results - Decisiveness
Communication & Influencing - Approachability
Operating Skills - Time Management
Self-Management - Adaptability
Knowledge, Skills & Abilities:
Must be able to work a flexible work schedule to include before and after normal work hours, weekends, and holidays when necessary.
Physical Requirements & Working Conditions:
Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
Must be able to read and understand bank-related documents.
Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Auto-ApplyCustomer Success Rep
Collections representative job in Urban Honolulu, HI
Aloha,
Join our experienced team at Tropic Fish Hawaii, the largest seafood company in the state. We pride ourselves on delivering the highest quality seafood with unmatched service and reliability. As a Customer Success Representative, your skills and dedication will help us strengthen customer relationships, expand sales opportunities, and uphold our reputation as Hawaii's trusted seafood partner.
POSITION SUMMARY
The Customer Success Representative is responsible for managing assigned house accounts, driving sales growth, and ensuring customer satisfaction. This role involves introducing and promoting new and existing products, accurately processing orders, and maintaining strong, professional relationships with clients. The position requires effective communication, attention to detail, and a proactive approach to supporting customer needs and company goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Promote and sell new and existing products and services using professional sales practices.
Accurately process incoming phone orders and enter them into the company ordering system.
Build and maintain positive, long-term relationships with business clients.
Consistently achieve or exceed sales goals and revenue targets set by the Director of Sales.
Maintain accurate and up-to-date account records, including contacts, phone numbers, emails, and special requirements.
Partner with the Office Manager on pricing strategies, promotions, contracts, and marketing programs.
Prepare timely reports (daily, weekly, monthly) as required.
Use the company portal to access customer and stock information, ensuring order accuracy.
Provide the Office Manager with market feedback, customer concerns, and recommendations for solutions.
Conduct product demonstrations as needed.
Clearly communicate with customers regarding production updates, delays, and resolutions.
Collaborate with the sales team and contribute to overall company success.
MINIMUM QUALIFICATIONS AND EXPERIENCE
High School Diploma required; Bachelor's Degree preferred.
At least 1 year of seafood industry sales experience or 2 years in product sales.
Strong ability to work under pressure, meet deadlines, and exercise sound judgment with confidential information.
Proven skills in sales, communication, time management, organization, and negotiation.
Proficiency in Microsoft Office (Excel, Word, Outlook) and comfort with technology.
Strong interpersonal skills with a demonstrated ability to build positive client relationships.
Valid driver's license, current registration, and proof of insurance; clean driving abstract required.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
Weekend availability
Work Location: One location
Health insurance
Customer Success Representative
Collections representative job in Urban Honolulu, HI
Customer Success Representative Z MANA Smart Security - Honolulu, HI
We:
Z MANA is changing the Security and Smart automation market for the people of Hawaii. We are looking for someone to join us on this journey as we bring new technologies and excellent customer service to the islands.
Benefits
Competitive Pay DOE
Product specific training
Medical, Dental, Vision
401K
You:
Are passionate about customer satisfaction and will do whatever it takes to keep the customer happy.
Are a person of integrity and strong character that can help us build our vision
Are a world class Salesperson with an extensive background in Security and alarm systems
Have Leads in the pipeline and can bring a strategy for generating new leads
Understand account generation and the Security as A Service modeling structure.
Z MANA Sales representatives will have working knowledge in the C15 (A) (B) /Low Voltage world (Alarm systems, Access Controls, Security Surveillance, Telecommunications, etc...) and be able to sell products, goods, and services to customers. The potential applicant should have some key contacts that they can also bring to the organization.
Responsibilities and Duties
The Customer Success representatives will work with customers to find what they want, create solutions and ensure a smooth sales process. The Customer Success representative will work to find new sales leads, through our known leads, client referrals, etc. Sometimes, sales representatives will focus on inside sales, which typically involves "cold calling" for new clients while in an office setting, or outside sales, which involves visiting clients in the field with new or existing clients. Often, these sales representatives will have a combination inside/outside sales job.
Qualifications and Skills
Need to be able to sell and close deals.
Customer Service Skills: The customer is always right. You will need to be able to speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.
Having a working knowledge of the C15/Low Voltage world.
Excellent computer skills and Phone application familiarity
Working knowledge of Smart home and security alarm systems, 2GIG, Alarm.com a plus
Taking the necessary training courses to familiarize yourself with the product line of the company.
Communication Skills: You will need to speak to customers about a product's different features, and answer any questions they might have.
Flexibility: You might have to work long hours, nights or weekends.
Persistence: Not every customer is going to be a sale. Being able to bounce back if you lose a sale will be key for this job.
Required experience: Sales: 2 years (preferably in the Security Alarm Industry)
Prior work experience interfacing with customers
Customer Experience Representative (Part-Time 20 hours/week)
Collections representative job in Urban Honolulu, HI
is eligible for a $600 sign-on bonus. Position Function:
Handles incoming email/ telephone calls from internal/external customers according to established Call Center standards in a professional manner and taking follow-up action as necessary. Performs all duties and interacts with internal and external customers in a manner aligned with the Company's Core Values of Teamwork, Integrity and Exceptional Services (TIES); Customer Experience Competencies of Customer Interaction, Empowerment and Ownership; and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, Problem Solving.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Duties:
Answer incoming email/ telephone calls in accordance with established Call Center standards and assist customers with various general banking needs in a professional manner and follow through with appropriate action.
Provide customers with account information, help them resolve problems/issues/concerns, and contact appropriate personnel/departments as required.
Document and/or escalate issues to ensure customers' concerns are addressed promptly and appropriately.
Provide customers with general information on CPB products/services and other general information: Branch/ATM location and hours, Rates and fees, Deposit and loan accounts, Convenience and monetary products/services.
Fulfill customers' special requests by utilizing support systems/tools or refer to appropriate personnel/departments.
Prepare update forms for deposit and loan accounts, such as address and phone number changes.
Prepare requests for duplicate statements, stop payments, fee waiver, check orders, close accounts, etc.
Cancel lost/stolen cards, reset Internet Banking passwords, activate cards, etc
Convert inquiries into account openings by referring customers to appropriate business units.
Minimum Qualifications:
Education:
High School diploma or equivalent
Experience:
1+ year of customer service experience
Competencies:
Achieving Results - Perseverance
Achieving Results - Decisiveness
Communication & Influencing - Approachability
Operating Skills - Time Management
Self-Management - Adaptability
Knowledge, Skills & Abilities:
Must be able to work a flexible work schedule to include before and after normal work hours, weekends, and holidays when necessary.
Physical Requirements & Working Conditions:
Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
Must be able to read and understand bank-related documents.
Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Auto-ApplyWinner's Circle - Customer Service
Collections representative job in Urban Honolulu, HI
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Salary Range:
14
-
17
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyCustomer Service Representative
Collections representative job in Urban Honolulu, HI
Job Title: Customer Service Representative
Company: Unibody Autotech Collision
About Us:
Unibody Autotech Collision has been a trusted name in automotive repair and collision services in Honolulu since 1998. With over 21 years of experience and a team of expert technicians boasting over 43 years in the industry, we are dedicated to providing a “Fast and Easy Process” for our customers after an accident. Our commitment to quality service and customer satisfaction sets us apart in the collision repair industry.
Position Overview:
Unibody Autotech Collision is seeking two enthusiastic and customer-focused Customer Service Representatives to join our team. While experience in the collision repair industry is a plus, we are willing to train the right candidates who demonstrate strong communication skills and a passion for delivering excellent customer service.
Key Responsibilities:
· Greet and assist customers in a friendly and professional manner.
· Answer phone calls, respond to emails, and handle customer inquiries regarding repair services and processes.
· Schedule appointments and coordinate with technicians to ensure timely service.
· Provide updates to customers about the status of their vehicle repairs.
· Process repair orders and manage paperwork related to customer transactions.
· Resolve customer issues and complaints efficiently, maintaining a positive experience for all clients.
· Maintain accurate records and ensure all customer interactions are documented.
Why Join Us?
· Competitive salary with opportunities for career advancement.
· Comprehensive benefits package.
· Supportive and dynamic team environment.
· Training and development opportunities to enhance your skills and knowledge.
Unibody Autotech Collision is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Requirements
· Strong communication and interpersonal skills.
· Excellent organizational abilities and attention to detail.
· Ability to handle multiple tasks and work effectively in a fast-paced environment.
· Experience in CCC1 Estimating is a major bonus but not required.
· Previous experience in a customer service role is preferred, but not necessary; we are willing to train the right candidate.
· Basic computer skills and proficiency in using office software.
Benefits
· Full Medical Health Coverage
· Paid Holidays
· Paid Vacation Days
· 401K
· Additional Benefits to be discussed during the interview process
Auto-ApplyCustomer Service Representative
Collections representative job in Urban Honolulu, HI
Key Responsibilities:
Serve as the primary point of contact for customers, addressing inquiries and resolving issues related to freight services.
Provide accurate information regarding shipping rates, transit times, and service options.
Process customer orders, track shipments, and update customers on the status of their deliveries.
Collaborate with internal teams to ensure seamless operations and efficient problem resolution.
Maintain a thorough understanding of our services and industry regulations to provide knowledgeable support.
Build and maintain strong relationships with customers, fostering loyalty and repeat business.
Assist in identifying opportunities for service improvements and provide feedback to management.
Handle customer complaints with professionalism and empathy, striving for satisfactory resolutions.
Qualifications:
High school diploma or equivalent; additional education or training in logistics or customer service is a plus.
Previous experience in customer service, preferably in the freight or logistics industry.
Strong communication and interpersonal skills.
Proficient in Microsoft Office Suite and experience with customer relationship management (CRM) software.
Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
Ability to work independently and as part of a team in a fast-paced environment.
Bilingual skills (English and another language) are a plus.
Customer Service Representative - State Farm Agent Team Member
Collections representative job in Urban Honolulu, HI
Job DescriptionBenefits:
Benefit from flexible hours.
Explore opportunities for advancement within the agency.
Receive license reimbursement.
Earn a salary plus commission/bonus
401(k)
Competitive salary
Health insurance
Paid time off
Training & development
Join Our Dynamic Team as a State Farm Agent Team Member!
Are you an outgoing, customer-focused individual who loves interacting with people? If so, a career with a State Farm independent contractor agent could be your perfect fit! Our agents exclusively market State Farm insurance and financial service products, providing unparalleled support to our community.
What You'll Do:
Build and Nurture Relationships: Connect with customers and follow up as needed to ensure satisfaction.
Educate and Empower: Use a customer-focused, needs-based approach to explain insurance options.
Lead and Succeed: Generate leads, schedule appointments, identify customer needs, and market our products and services.
What We Need from You:
Marketing Enthusiast: Interested in promoting products and services based on customer needs.
Excellent Communicator: Skilled in written, verbal, and listening communication.
People Person: Enjoy working with the public.
Detail-Oriented: Attentive to the finer details.
Problem Solver: Proactive in identifying and solving problems.
Tech-Savvy: Able to learn and use computer functions.
Team Player: Comfortable working in a collaborative environment.
If you're driven to succeed and excited about this opportunity, apply now! Well reach out to you with the next steps in the interview process.
Customer Service Representative - State Farm Agent Team Member
Collections representative job in Urban Honolulu, HI
Job DescriptionBenefits:
Higher base salary for those who are already licensed and have insuran
Salary Plus Bonus
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Parental leave
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Keiko Pacheco - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Customer Service Representative - Honolulu, HI
Collections representative job in Urban Honolulu, HI
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative (CSR)
Collections representative job in Urban Honolulu, HI
Full-time Description
Seeking a dependable Freight Customer Service Representative to join our Ohana! The Freight Customer Service Rep. plays a crucial role in facilitating the smooth transportation of goods and fostering positive relationships with customers by providing reliable support and assistance throughout the shipping process.
Compensation:
Starting $20+ per hour based on experience
Benefits:
Medical, Dental, Vision plans for employee + family
401k Retirement Plan + Company match
Sick leave
Vacation time
Paid Holidays
Employee Referral Program
Employee Assistance Program (EAP)
Discounts through Company's Benefits Hub
Requirements
Order Processing: Assisting customers with placing orders for inbound/outbound shipments, including providing quotes, confirming details, and arranging pickups.
Shipment Tracking: Providing real-time updates on the status and location of shipments to customers, ensuring transparency and peace of mind.
Issue Resolution: Handling any issues or discrepancies that may arise during transit, such as delays, damages, or missing items, and working to find satisfactory resolutions.
Documentation: Assisting with the preparation and processing of shipping documents
Maintain clear and effective communication with customers, carriers, and internal teams to ensure smooth coordination
Customer Support: Offering assistance and guidance to customers regarding shipping options, packaging requirements, transit times, and any other related inquiries.
Manage/oversee assigned customer account(s)
Create and coordinate bookings with truckers and carriers
Other tasks as assigned
Required Skills and Qualifications:
Freight experience is a plus!
Proficient in Microsoft Office Suite or related software.
Ability to utilize and operate internal company systems
Excellent communication and interpersonal skills
High level of composure and good stress management
Ability to multitask with different, and sometimes conflicting events
Basic math, written and oral communications skills
Maintains regular and predictable attendance required.
Must comply with the company's drug and alcohol testing requirements
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift to 15 pounds at times
Use of general office equipment: fax/scan/copy/printer machines
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Salary Description $20+ based on experience
Customer Service Representative - State Farm Agent Team Member
Collections representative job in Pearl City, HI
Job DescriptionBenefits:
License Reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Aiea, HI and help customers with their insurance and financial services needs, including:
Auto insurance
Home insurance
Life insurance
Retirement planning
ROLE DESCRIPTION:
As Customer Service Representative - State Farm Agent Team Member for Thomas Jansson - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Manage customer accounts and update information in the database.
Assist customers with policy changes and inquiries.
Process insurance claims and follow up with customers on claim status.
Coordinate with underwriters to ensure timely policy issuance.
QUALIFICATIONS:
Strong organizational skills and attention to detail.
Excellent customer service and communication skills.
Previous experience in insurance or a related field preferred.
Representative II, Customer Service Operations
Collections representative job in Urban Honolulu, HI
**What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
**_Responsibilities_**
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Provide problem resolution for order issues in a timely manner
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years' experience in Customer Service preferred
+ Prior computer experience using Microsoft Office systems required
+ Team-oriented mindset
+ Demonstrate a passion for healthcare
+ Strong organizational skills and attention to detail
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance, including usage of SOP's and written instructions.
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Demonstrate excellent communication skills
+ Must be able to multitask in a fast-paced environment
+ Must maintain a distraction free workspace.
**Anticipated hourly range:** $15.00 to $22.57 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/31/2025 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Insurance Customer Service Representative
Collections representative job in Urban Honolulu, HI
Job Description
The Ellgren Agency is a respected leader in the insurance industry, boasting a successful track record as a large agency. Our ambitious goal is to become the number one agency in the state, and we achieve this through our commitment to community involvement, regular team-building activities, and a strong focus on taking care of our people. We value hard work, give support, and celebrate success.
We're seeking an Insurance Customer Service Representative with previous office experience to join our dedicated team. The position offers a competitive base salary based on experience, ranging between $18 - $19 per hour. As a valued member of our team, you'll have the opportunity to grow and develop in a supportive environment while contributing to our agency's success.
If you're passionate about customer service and eager to launch your career in the insurance industry, we want to hear from you! Apply now to become part of The Ellgren Agency family and make a meaningful impact in our clients' lives.
Benefits
Hourly Base Salary + Commission
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Hands on Training
Evenings Off
Bonus Opportunities
Warm Leads Provided
Weekends Off
Holidays Off
Paid Holidays
Professional Development
Advancement Opportunities
Mentorship
Continuing Education Opportunities
Ongoing Training Seminars
Professional Work Environment
Team Building Activities
Paid Parking
Equipment Provided
Monday - Thursday (8:30am - 5:30pm) Work Schedule
Friday (8:30am - 5pm) Work Schedule
Mon-Fri Schedule
Responsibilities
Provide comprehensive insurance education and guidance.
Cross-sell and Up-sell existing clients.
Maintain accurate and up-to-date client records.
Prepare and issue insurance documents promptly and accurately.
Ensure policy changes are processed accurately and in compliance with regulations.
Conducts timely follow-up communication with clients to address inquiries and concerns.
Identify opportunities to upsell additional products to existing clients through inbound calls.
Implement retention strategies to foster loyalty and satisfaction.
Requirements
Proactive and motivated individual who takes initiative without constant supervision.
Meticulous attention to detail in all tasks and responsibilities.
Works effectively with colleagues to achieve team goals and objectives.
Driven by achieving personal and professional goals.
Clear and effective communication skills, both written and verbal.
Demonstrates professionalism and respect in all interactions within the office environment.
Identify opportunities to cross-sell/upsell existing clients through inbound calls.
Customer Service Representative
Collections representative job in Kailua, HI
Job DescriptionPosition is based out of Kailua-Kona. *
*MUST BE CURRENTLY LIVING IN HAWAII
Honsador has grown over the years to become the largest building materials supplier in Hawaii. The Company has operations on all four major Hawaiian Islands with branch outlets on Oahu, Maui, Kauai, Kona & Hilo.
Responsibilities:
Determine customers' needs and recommend appropriate products and solutions, guiding customers to make the best product and service selections that will provide value to their business.
Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, scheduling of deliveries, complaints and follow-ups.
Develop profitable business with new customers through excellent selling, customer service and problem-solving.
Continuously improve and maintain in-depth product knowledge and expertise.
Code and input customer orders, pricing information into the computer system, and schedule delivery of products.
Follow a product/supply checklist for each customer's job and up-selling additional products and supplies.
Accept payment and apply it to the appropriate customer account.
Follow up on deliveries to ensure materials arrived complete and on time as promised.
Qualifications:
Previous experience in sales, new construction and/or commercial projects preferred
Knowledge of building materials, building process, and local building codes preferred
Excellent communication and interpersonal skills
Excellent computer and math skills (add, subtract, multiply, and divide common fractions/decimals)
Effective time management and prioritization skills
Ability to work in a fast-paced environment
Experience working in a team atmosphere
Must take and pass drug test and consent to a background check
Competencies:
Customer Focus
Building Trust
Communication
Sense of Ownership
From
Customer Service Representative/Bank Teller
Collections representative job in Urban Honolulu, HI
✨ Passionate about Hawai‘i and helping people thrive? Join the Finance Factors ‘ohana! We're a family-owned company with over 70 years of history, dedicated to supporting our community. And guess what? Our employees voted us one of Hawai‘i's Best Places to Work three years in a row - 2023, 2024, and 2025!
At Finance Factors, we help generations of Hawai‘i's people reach their financial goals - whether it's buying a home or building savings. Our work matters, and so will yours.
Why Join Us?
💰 Competitive Pay: Starting at $18/hour.
🎯 Quarterly Bonuses: Performance-based incentives for CD sales
📈 Career Growth: No banking experience? No problem! We provide thorough training to help you succeed
🌴 Make a Difference: Help generations of Hawai‘i's people reach their financial goals
What we're looking for: Our O‘ahu branches are on the hunt for friendly, customer-focused teammates who love helping people and bring a can-do attitude. Banking experience? Cool, but not required - we'll train you to feel confident and crush it!Perfect for recent grads looking to stay local and start strong.
Hours: Monday - Thursday: 8:30 AM - 4:30 PMFriday: 8:30 AM - 5:30 PM
✅ What you'll need:
High school diploma (or equivalent)
Personable, friendly, and enjoys helping others
Basic computer skills
Willingness to learn and grow
Positive attitude and team player
Dependable, quick learner, and detail-oriented
We're proud to be an Equal Opportunity Employer. At Finance Factors, everyone belongs, and everyone thrives.
Ready to be part of something meaningful? Join us and make a difference, one dream at a time.
Auto-ApplyCustomer Service Representative
Collections representative job in Urban Honolulu, HI
As a Customer Service Representative, you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.
Pay: $16.50/hour
Sign-on Bonus: $2,000 ($1,000 paid out at 60 and 90 days of employment)
Apply today and shift your career into drive for tomorrow!
Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential and Power your Passion you get major perks and discounts! Just to name a few Hertz perks:
Weekly Pay
Holiday Pay
Sales commission opportunities
Comprehensive medical benefits after 30 days
Paid Training to expand your skills and knowledge
Up to 40% off the base rate of any standard Hertz rental
Educational Background:
High School Diploma or equivalent preferred
Responsibilities:
Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.
Welcome each customer with a smile.
Proudly represent Hertz with your professional appearance, language and behavior.
Focus on providing a clean and safe vehicle, to every customer, every time.
Take ownership of each customer's service experience by immediately owning and resolving issues.
Be proud of our brand and the role you play in our success.
Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
Build brand loyalty.
Utilize company approved sales and service techniques when determining customer wants and needs.
Offer optional products to meet customer wants and needs.
Prepare all rental and return documents accurately and completely.
Qualify each customer using our company rental requirement guidelines.
Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Ensure that the return date and time on the rental agreement is accurate.
Review all charges at the time of vehicle return.
Prepare the Rental Agreement Folder with all required information.
Answer the phones to assist customers in a friendly, helpful and prompt manner.
Assist customers by effectively resolving all customer service issues.
Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
Skills:
Passion for customer service and attention to detail - Goes the extra mile
Self-motivated to achieve and exceed targeted goals
Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
Proficiency in English
Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
Work in a fast-paced environment with a variety of tasks.
Excellent organizational and time management skills
Demonstrate professionalism and interpersonal skills
Proven experience of working well within a team
100% customer focus, with proven experience within a customer facing environment
Additional Notes:
Work flexible shifts including weekends and holidays; and work overtime as required
Stand for long periods of time
Auto-ApplyCustomer Service Representative
Collections representative job in Ewa Beach, HI
Benefits:
401(k)
Health insurance
Training & development
Chem-Dry's mission is helping people live healthy lives, which starts with clean carpets and a healthy home. Our proprietary hot carbonating extraction cleaning process penetrates deep into the fibers, removing an average of 98% of common household allergens from carpets and upholstery and 89% of the airborne bacteria in your home. The Natural , contains no soaps or detergents so it's safe and non-toxic for your family & pets. And, Chem-Dry uses 80% less water than typical steam cleaning so carpets dry in hours instead of days, making it the safer and more convenient carpet cleaning choice. Chem-Dry's Administrative Dispatcher is the hub of the Chem-Dry location. This role is responsible for customer engagement in the form of phone, email and social media platforms, working with Field Technician Leaders to coordinate Technicians, assist with ordering and invoice management as well as daily office operations. If you enjoy a fast paced, customer focused and team oriented environment, Join our Team! Responsibilities:
Be the "Voice" of Chem-Dry by embodying professionalism, courtesy, tenacity and subject matter expert of company knowledge
Promote and sell the full suite of Chem-Dry services to inbound customer requests
Provide support to Technicians, Field Technician Leaders and Management
Demonstrate excellent listening skills, demonstrating empathy and understanding of customer needs
Suggest upgrading treatments to customers to promote revenue
Follow-up with customer inquiries
Complete required forms / update database
Social media posting and customer response
Office supply inventory management
Qualifications:
Demonstrated passion for excellent customer service
Effectively communicate with internal team members and customers
Previous dispatch experience (preferred)
Excellent ability to manage multiple tasks and maintain a positive attitude
Knowledge of and desire to learn and leverage technology
Learn and communicate Chem-Dry offerings and process
Must have valid driver's license and clean driving record
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Maybe subject to an on-site drug test
Compensation: $15.00 to $18.00/hour(based on performance and experience) plus 5% commission on calls received and 10% commission on sales from existing customer database bookings. Work Monday through Friday 8:00am to 4:00pm with a 30 minute lunch break and 2 15 minute breaks. Health plan and IRA retirement plan after 90 day probation period. Compensation: $15.00 - $18.00 per hour
The Chem-Dry brand is the world's leading carpet, tile and upholstery cleaner as ranked by Entrepreneur Magazine for 25 years in a row as the #1 in category. With more than 3,500 locations worldwide such as Ohana Chem Dry, the Chem-Dry brand is the world's leading carpet cleaner with nationwide coverage by locally-owned franchises.
Ohana Chem Dry offers exciting team member opportunities who share a sense of commitment to quality home and business care and the use of quality proprietary care products and advanced cleaning techniques. We offer flexible schedules, paid training and competitive pay.
Join our ohana team!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Chem-Dry Carpet Cleaning Corporate.
Auto-Apply