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Customer Service Representative
Teksystems 4.4
Collections representative job in Portland, OR
We are looking for a *Customer Service Specialist* to join a growing team in the healthcare and laboratory services industry. This position is ideal for someone who is detail-oriented, dependable, and passionate about providing exceptional customer support. You will handle incoming inquiries from healthcare providers, pharmacies, patients, insurance companies, and the general public, while managing sensitive and complex issues related to laboratory testing and results.
*Responsibilities*
* Answer incoming calls, emails, and faxes from customers and the general public.
* Provide information about testing services and pricing.
* Research and follow through on customer inquiries and issues.
* Set up new customer accounts and enter orders accurately.
* Log and notate calls and actions in the database.
* Determine when calls require escalation to leads or management.
* Apply company policies and procedures consistently.
* Cross-train in other departments to enhance collaboration.
* Report customer issues and internal challenges to leadership.
* Adhere to assigned work schedule, including start/end times and breaks.
* Follow ergonomic and safe working practices, including taking short breaks to regroup.
* Perform other duties as assigned to support department operations.
*Qualifications*
* Previous customer service experience (healthcare or laboratory preferred).
* Strong communication and problem-solving skills.
* Ability to manage multiple tasks in a fast-paced environment.
*Job Type & Location*
This is a Contract to Hire position based out of Portland, OR.
*Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Portland,OR.
*Application Deadline*This position is anticipated to close on Jan 21, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$21-21 hourly 2d ago
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MEDICAL BILLING SPECIALIST
Ochin 4.0
Collections representative job in Portland, OR
MAKE A DIFFERENCE AT OCHIN
OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.
We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.
At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.
Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.
Position Overview:
The Billing Specialist provides accurate and timely revenue cycle and account management services to OBS member clients. This role requires strong attention to detail, analytical thinking, technical skills and communication skills to deliver high-quality customer service and support members' financial health. The specialist will contribute to OCHIN's key performance indicators by identifying and resolving claims issues, maintaining compliance with payer requirements, and engaging in continuous process improvement.
A billing specialist may provide high-quality billing and customer service support to OCHIN Billing Services (OBS) member clinics and their patients, with responsibilities that may include managing self-pay accounts and customer inquiries or handling daily claims production, including printing, mailing, and preparing documentation for clean claim submission.
Essential Functions:
Execute Accurate and Compliant Billing Operations: Process claims, manage accounts receivable, and maintain documentation in compliance with payer guidelines and OCHIN systems.
Resolve Billing Issues and Support Financial Outcomes: Investigate and resolve claim denials, identify trends, and contribute to process improvements that enhance reimbursement outcomes.
Collaborate with Internal Partners and Stakeholders: Communicate effectively with team members and stakeholders to clarify billing requirements and contribute to a cooperative work environment.
Organize and Prioritize Daily Responsibilities: Use OCHIN tools and processes to track deadlines and plan billing activities for timely and efficient task completion.
Apply Healthcare and System Knowledge: Demonstrate foundational understanding of the U.S. healthcare system and apply knowledge of OCHIN solutions to billing operations.
Other duties as assigned.
Requirements
Experience in billing and / or coding revenue cycle experience preferred.
Working knowledge of Medicare, Medicaid, MVA, Workers Comp and private insurance billing and reimbursement processes, legal requirements knowledge preferred.
FQHC Experience and knowledge preferred.
Dental billing experience preferred
Medical Billing Certification from the American Academy of Professional Coders (AAPC), preferred.
For Acute Care hospital work, rural hospital experience is required.
Prior to moving forward to the team interview, all candidates are required to complete a 50-60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with the OCHIN's nine core competencies. It's not about passing or failing-it's about understanding fit and setting you up for success.
Work Location and Travel Requirements
OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.
Work from home requirements are:
Ability to work independently and efficiently from a home office environment
High Speed Internet Service
It is a requirement that employees work in a distraction free workplace
Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
(OR) Travel may be required nationally based on business requirements for OCHIN
We offer a comprehensive range of benefits. See our website for details: career COVID-19 Vaccination Requirement
To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.
Equal Opportunity Statement
OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.
As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.
Base Pay Overview
OCHIN uses broadened pay bands to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.
#LI-Remote
Salary Description
$20.48 - $40.97 per hour
$20.5-41 hourly 3d ago
Customer Success Representative
Smarsh 4.6
Collections representative job in Portland, OR
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
The Customer Success team is our customer's trusted partner and advocate, with the goal of driving our customer's success and establishing loyal relationships with Smarsh. Customer Success provides business-level relationship management to drive maximum lifetime value for Smarsh.
We are looking for a motivated, entry-level Customer Success Representative who can be actively involved in building relationships, promoting product adoption, addressing issues, and identifying on-going promotion of the value of Smarsh solutions. This includes but is not limited to: renewal management, escalating client needs internally, tracking follow up for client inbound questions, resolving invoice questions or changes, and processing downgrades, cancellations, and export requests.How will you contribute?
Respond to inbound customer calls in a prompt manner
Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to solve the problem
Analyze customer contract, invoices, or billing related issues to identify necessary action to address client need
Track activity in Salesforce and accurately logs outcomes of customer discussions
Process customer account or billing adjustments
Consistently meet or exceed time to resolution targets
Partner with other internal teams to ensure client's needs and resolution with escalated issues are being met.
What will you bring?
1+ years' experience with customer service, customer success, or inside sales preferably for the financial industry or similar highly regulated industry
Self-motivation with a proven ability to perform well under pressure to meet goals and deadlines
Excellent communication, listening, influencing, and training skills
High-reaching, tenacious and results driven
Validated ability to work both independently and in a group environment
Excellent organization, documentation, and time management skills
Experience using Salesforce or equivalent CRM solution is a plus
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
$56k-83k yearly est. Auto-Apply 60d+ ago
Customer Representative Specialist / Bureau of Motor Vehicles
Secretary of State 4.1
Collections representative job in Portland, OR
If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information.
Department: Secretary of State - BMV
Location: Portland, Maine
Schedule: Monday - Friday
Job Class & Grade: 6604 - 16
Salary: $18.76 - $27.03
Closing Date: January 29, 2026
This position starts at step 3 $20.75
Join Our Team at the Department of the Secretary of State
At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.
Are you ready to make a difference?
We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.
About the Position:
The Customer Representative Specialist at the Bureau of Motor Vehicles (BMV) plays a vital front-line role in delivering direct, in-person service to the public. This is a high-volume, customer-facing position where professionalism, patience, and attention to detail are essential. This is a designated Rover position and requires the incumbent to possess and maintain a valid driver's license. Travel to other branch locations may be required on business needs. Milage reimbursement is provided in accordance with State Policy.
You will be responsible for processing a wide range of transactions such as driver's licenses, state ID cards, vehicle registrations, titles, and related services. This includes interacting with customers at the counter, over the phone answering questions, and resolve issues.
Exceptional customer service is not only expected, but also essential in this role. You are often the first point of contact for the public, and how you communicate and resolve concerns directly impacts the experience of thousands of Maine residents each year.
What We're Looking For:
Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
Professionalism: Consistently represent the Department with respect, integrity, and accountability.
Key Competencies We Value:
Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact.
Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
Time Management: Prioritize tasks and complete assignments accurately and on time.
Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust.
Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.
In This Role You Will:
Deliver exceptional customer service in person and by phone while assisting customers with motor vehicle services.
Accurately review and verify documentation for issuing driver's licenses, IDs, and vehicle registrations as well as other BMV services.
Respond to customer inquiries regarding licensing laws, registration requirements, and BMV services.
Accurately collect fees and process transactions.
Assist with requests for address changes, driving records, and processing disability placard applications.
Contribute to a team that handles thousands of customer interactions monthly, ensuring each is handled with courtesy and care.
Minimum Qualifications:
Training, education, and/or experience in office and administrative support work that demonstrates:
Proficiency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component.
The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures
The ability to deal effectively with customers and maintain composure in stressful customer-service situations.
Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions, and successful candidates will be required to complete an I-9 form upon hire.
Why Join Our Team?
We believe in supporting our workforce's health and well-being with a valuable total compensation package, including:
• Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
• Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
Contact information:
Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist, via email ***********************
Application Instructions:
To apply, click “Apply for this opening” and upload your cover letter, resume, and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time.
Need a paper application? Download one [HERE] or call ************.
Submit paper applications, cover letter, and resume before the closing date to:
Office of Human Resources
Secretary of State, Office of Human Resources
101 Hospital Street
Augusta, ME 04330
Fax: ************
We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all background
.
If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.
$18.8-27 hourly Auto-Apply 3d ago
Service Center Accountant
Gills Point S Tire & Auto
Collections representative job in Portland, OR
Job DescriptionDescription:
Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers while ensuring each employee feels valued, respected, and engaged in contributing to the success. Our strong reputation for family values and operational ethics makes us eager to add more team members who want to grow with us.
The Service Center Accountant is responsible for bookkeeping-level accounting related to Point of Sale (POS) transactions and vendor receipts. This role supports retail and warehouse managers by ensuring the accuracy and proper documentation of financial transactions for assigned locations. The Service Center Accountant also validates vendor receipts, ensures accurate posting into NetSuite, and troubleshoots any bookkeeping issues that arise.
Responsibilities:
Maintain and reconcile POS transactional data and vendor receipts for assigned locations.
Assist retail and warehouse managers with financial record-keeping and bookkeeping tasks.
Validate and ensure accuracy of vendor receipt postings into NetSuite from the POS system.
Ensure proper documentation is attached to financial transactions for compliance and audit purposes.
Identify and troubleshoot discrepancies or errors in bookkeeping functions.
Collaborate with internal departments to resolve financial data inconsistencies.
Support month-end closing processes as needed.
Requirements:
Qualifications & Skills:
Experience: Previous bookkeeping or accounting experience, preferably in retail or service center environments.
Technical Skills: Proficiency in accounting software, especially NetSuite, and familiarity with POS systems.
Detail-Oriented: Strong attention to detail to ensure accuracy in financial records.
Problem-Solving: Ability to troubleshoot and resolve bookkeeping-related issues efficiently.
Communication Skills: Ability to effectively work with retail and warehouse managers to support financial accuracy.
Preferred Qualifications:
Experience working with POS systems and vendor invoice processing.
Prior knowledge of NetSuite or similar ERP systems.
Strong organizational and time-management skills.
Ability to act as liaison / coach when working with service center managers
$29k-36k yearly est. 14d ago
Billing Specialist III
Neil Jones Food Company 3.5
Collections representative job in Vancouver, WA
The Neil Jones Food Company is an industry leader, processing superior quality fresh-packed, vine-ripened California tomatoes and Pacific Northwest fruit. Headquartered in Vancouver, Washington, NJFC has been providing our nation's discerning foodservice, retail, industrial and institutional customers with the finest quality canned and pouched products for over 50 years. NJFC operates three production facilities: Northwest Packing in Vancouver, WA.; San Benito Foods, in Hollister, CA; and Toma-Tek in Firebaugh, CA.
We are looking for an Accounting Billing Specialist III to be responsible for the timely and accurate billing of warehouse orders. This role will be responsible for post-billing auditing of orders, monitoring open orders to ensure that orders are processed and timely filed at our corporate headquarters in Vancouver, WA.
For additional information, please see our “About Us” video, Our Story - Neil Jones Food Company
Key Responsibilities:
Match BOLs and accurately bill shipped orders from warehouses for invoicing.
Work with Supply Chain, Customer Service and warehouses to resolve inventory/billing issues.
Monitor unbilled orders to ensure all shipped orders are billed in a timely manner.
Complete daily open order reports for management.
Assist Claims, Customer Service, and Management with credit memos, manual billing and invoicing corrections.
Requirements :
Associate's degree in accounting, finance or business preferred; or any equivalent combination of training, experience and education that demonstrates the ability to perform the key responsibilities of this position.
3 years' related experience in high volume business to business in an ERP billing environment and associated functions.
Ability to accurately produce and maintain a variety of financial and accounting reports, documents and other supporting material using computer software.
Ability to use a calculator or Excel to complete moderately complex calculations, including mathematical conversions of weights and measures, and operate 10-key by touch with high level of accuracy.
Ability to pass a pre-employment drug test, background check including employment and educational verification, credit check, and to work extended schedule when needed.
Compensation:
The wage range is $28.00 - $32.00, based on experience and qualifications.
Benefits:
Medical, Dental, & Vision coverage
401(k) match with Traditional & Roth options available
Company paid Life and AD&D insurance
10 paid vacation days, 9 paid holidays, and separate sick time
Employee Assistance Program
Numerous other voluntary insurance products available
Convenient location, 2 miles west of downtown Vancouver
Free parking
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
The Neil Jones Food Company participates in E-Verify
E-Verify Participation
If You Have the Right to Work, Don't Let Anyone Take It Away
We are an Equal Opportunity and Fair Chance Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, disability, age, citizenship status, genetic information, military or veteran status, and other protected status under applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$28-32 hourly Auto-Apply 11d ago
Billing / Auditor Customer service
Titan Freight Systems
Collections representative job in Portland, OR
Compensation: 20.90 - 24.50 Potential bonus based on Key Performance Indicators TITAN Freight Systems is looking for a detail oriented, highly motivated individual with excellent computer and customer service skills. This is a great opportunity with a company committed to excellence.
Primary Job Duties
*Customer Service via phone, fax, and email
*Audit 300+ shipment bills company-wide daily
*Input any non-web or EDI bills
*Billing corrections
*Scan, index and file all available billing documents
*AP voucher entry for Interline carrier bills
*Update and maintain information in Microsoft Excel
*Call to schedule pickup of return product
Requirements
*Schedule: Monday -- Friday, 11:00pm - 7:30pm
*Billing, imaging, and LTL freight experience preferred
*10-Key by touch
*Experience with Microsoft Excel
*Excellent verbal and written communication skills
*Ability to work in a fast paced, dynamic environment
*Ability to multitask and manage time efficiently with minimal supervision
*Ability to learn to use transportation management software for most job functions
Benefits
- Please see our "Career Opportunities" ********************* for a complete benefits list
- Paid weekly
- Medical, Dental and Vision benefits available after 60 days
- 401K with employer matching up to 5%
- Sick days begin accruing on your first day and vacation days after one year. 4 weeks of paid time off after 7 years of employment- one of the most generous benefits in our industry
- Tuition reimbursement program
TITAN is committed to maintaining great team relations. Providing a positive working environment is a corporate priority and part of our long-term planning. TITAN is proud to be a drug free company and a pre-employment drug test and background investigation will be utilized in the hiring process.
For additional information or questions, please phone our Human Resources department at ************, ext 124
TITAN is an equal opportunity employer.
$29k-36k yearly est. Easy Apply 16d ago
Billing Specialist - AD042
Native American Rehabilitation Association of The Northwest, Inc. 4.1
Collections representative job in Portland, OR
Title: Billing Specialist - AD042 Schedule: Mon-Fri 9-5p Wage Range: $21.50-$27.00 non-exempt, hourly If you are a motivated and dedicated Billing Specialist looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!
At NARA Northwest, you'll find a supportive work environment where every team member is valued and respected. Whether you're passionate about healthcare, behavioral health, education, or social services, there's a place for you to make a meaningful difference.
Company Mission:
The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.
About the Company:
At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.
With over 450 employees across a variety of programs-including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.
Position Overview:
The Billing Specialist enters medical, mental health, and addictions charges for all NARA NW facilities by auditing authorizations, diagnosis, copayment, payment allocation, insurance option, and eligibility of coverage. Researches and resolves denied and rejected insurance claims. The Billing Specialist processes payments and refunds.
What you will do:
* Follows up on outstanding insurance A/R accounts.
* Reviews EOBs, researches, and resubmits claims.
* Verifies eligibility using online websites.
* Keys in tickets and reviews associated reports.
* Enters traceable tracks/notes on work tickets.
* Bills secondary carriers.
* Directs work to a specific batch for processing.
* Files batches.
* Processes bad debt write-off tickets.
* Submits and files claims to DSHS.
* Trains and gains proficiency on new and updated internal and external systems and databases.
* Works collaboratively, and maintains professional boundaries with clients, other NARA staff, team members, and treats everyone with respect and dignity at all times.
OTHER DUTIES AND RESPONSIBILITIES:
* Processes other revenue cycle projects and tasks as requested.
* Performs other duties as assigned.
$21.5-27 hourly 20d ago
Collections Customer Service Representative
Lithia & Driveway
Collections representative job in Tigard, OR
Dealership:L0238 Driveway Finance CorporationDriveway Finance Corporation
Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we're driving the future of auto finance!
Hiring Now: Collections Customer Service Representatives
Schedule: Monday - Friday, 10:00 AM - 7:00 PM
Pay: $21.00/hr.
Location: Tigard, OR. (Hybrid - 3 days in office required) 9020 SW Washington Sq. Rd.
Start Date: February 9th
Industry leading benefits and career development opportunities!
The DFC Collections Customer Service Representative is responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due.
Responsibilities
Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income
Process, follow up, and resolve inbound collection and customer service telephone inquiries
Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations
Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes
Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered
Meet or exceed established call volume and account action requirements
Other duties as assigned
Skills and Qualifications
Basic knowledge of installment loans, consumer collections, and collections regulations & laws, nice to have
Previous collections experience preferred but not required
Prior experience working in a customer service/retail/collections type of role is helpful
Ability to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shift
Strong attention to detail
Sense of urgency
Excellent communication
PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
Competencies
Does the right thing, takes action and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
$21 hourly Auto-Apply 18d ago
CCMC Biller (Patient Account Representative)
OHSU
Collections representative job in Portland, OR
To bill, process adjustments, collect on accounts, and/or perform customer service duties to ensure that monies due to University Hospital are secured and paid in a timely manner and the AR outstanding days of revenue are kept to a minimum. Assignment will be flexible depending on payor mix, patient flow, and workload fluctuations.
Function/Duties of Position
* Billing to all non-government payors (including medical insurers, auto insurers, workers compensation insurers, managed care contracts, special grants, government agencies)
* Prepare timely and accurate online and paper claims (UB-92's, 1500's, and dental bills) to third party payors.
* Research any missing or incorrect data using Document Imaging, LCR, PMS, and Signature. Request copies of medical record as necessary.
* Review all claims for electronic edits (to include CPT, HCPC'S, and ICD-9 coding) and accuracy and make corrections as appropriate.
* Inpatient, inpatient interims, and outpatient bills over $500 are to be billed on the same day as printed.
* Outpatient claims under $500 must be billed within 5 days of printing or be documented as to delay and resolution.
* Document the billing on all inpatient, day surgery, observation, and ED cases.
* Process up front contractual allowances using cheat sheets, contracts, and Ascent.
* Bill secondary payors using the different rules for COB as dictated by state regulations and contractual agreements.
* Prepare special billing documents as needed by agencies.
* Document all non-covered services forms.
* Complete all work following HIPAA regulation.
* Review web based eligibility systems (USSP, ODS Benefits Tracker, etc) to confirm eligibility and correct insurance plan coding. Updates accounts as necessary.
* Third party follow-up and collection.
* Review previous admissions/accounts and/or make phone calls to verify the validity of the insurance plan code.
* Review claims that are returned due to incomplete or incorrect addresses.
* Other duties as assigned.
Required Qualifications
* Two years of recent (within the last 5 years) experience billing or collecting healthcare accounts in a business office; OR
* Four years of general collection, billing or customer service experience; OR
* Equivalent combination of education and experience.
* Certified Revenue Cycle Specialist (CRCS) is required within 18 months of hire.
Preferred Qualifications
* Recent (within one year of date of hire) Microsoft Office Suite experience in Windows environment with skill in document production using Word, spreadsheet construction in Excel.
* Experience in billing Hospital claims or UB-04 claims.
* Knowledge of and experience in interpreting managed care contracts.
* Familiarity with DRG, CPT, HCPC and ICD-10 coding.
* Ability to type 45 wpm.
* Ability to use multiple system applications.
* Demonstrated ability to communicate effectively verbally or in writing.
* Demonstrated ability to process detail oriented and analytical work.
* Demonstrated ability to prioritize and accomplish multiple tasks in a fast-paced environment; consistently adhering to defined due date.
Additional Details
1-2 days per week in office, otherwise remote position. Deal with hostile, grieving or angry people on a daily basis.
Benefits
* Healthcare for full-time employees covered 100% and 88% for dependents.
* $50K of term life insurance provided at no cost to the employee.
* Two separate above market pension plans to choose from.
* Vacation - up to 200 hours per year dependent on length of service.
* Sick Leave - up to 96 hours per year.
* 9 paid holidays per year.
* Substantial Tri-Met and C-Tran discounts.
* Employee Assistance Program.
* Childcare service discounts.
* Tuition reimbursement.
* Employee discounts to local and major businesses.
All are welcome
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at ************ or *************.
$50k yearly Auto-Apply 34d ago
CCMC Biller (Patient Account Representative)
Bicultural Qualified Mental Health Associate (Qmhp
Collections representative job in Portland, OR
To bill, process adjustments, collect on accounts, and/or perform customer service duties to ensure that monies due to University Hospital are secured and paid in a timely manner and the AR outstanding days of revenue are kept to a minimum. Assignment will be flexible depending on payor mix, patient flow, and workload fluctuations.
Function/Duties of Position
Billing to all non-government payors (including medical insurers, auto insurers, workers compensation insurers, managed care contracts, special grants, government agencies)
Prepare timely and accurate online and paper claims (UB-92's, 1500's, and dental bills) to third party payors.
Research any missing or incorrect data using Document Imaging, LCR, PMS, and Signature. Request copies of medical record as necessary.
Review all claims for electronic edits (to include CPT, HCPC'S, and ICD-9 coding) and accuracy and make corrections as appropriate.
Inpatient, inpatient interims, and outpatient bills over $500 are to be billed on the same day as printed.
Outpatient claims under $500 must be billed within 5 days of printing or be documented as to delay and resolution.
Document the billing on all inpatient, day surgery, observation, and ED cases.
Process up front contractual allowances using cheat sheets, contracts, and Ascent.
Bill secondary payors using the different rules for COB as dictated by state regulations and contractual agreements.
Prepare special billing documents as needed by agencies.
Document all non-covered services forms.
Complete all work following HIPAA regulation.
Review web based eligibility systems (USSP, ODS Benefits Tracker, etc) to confirm eligibility and correct insurance plan coding. Updates accounts as necessary.
Third party follow-up and collection.
Review previous admissions/accounts and/or make phone calls to verify the validity of the insurance plan code.
Review claims that are returned due to incomplete or incorrect addresses.
Other duties as assigned.
Required Qualifications
Two years of recent (within the last 5 years) experience billing or collecting healthcare accounts in a business office; OR
Four years of general collection, billing or customer service experience; OR
Equivalent combination of education and experience.
Certified Revenue Cycle Specialist (CRCS) is required within 18 months of hire.
Preferred Qualifications
Recent (within one year of date of hire) Microsoft Office Suite experience in Windows environment with skill in document production using Word, spreadsheet construction in Excel.
Experience in billing Hospital claims or UB-04 claims.
Knowledge of and experience in interpreting managed care contracts.
Familiarity with DRG, CPT, HCPC and ICD-10 coding.
Ability to type 45 wpm.
Ability to use multiple system applications.
Demonstrated ability to communicate effectively verbally or in writing.
Demonstrated ability to process detail oriented and analytical work.
Demonstrated ability to prioritize and accomplish multiple tasks in a fast-paced environment; consistently adhering to defined due date.
Additional Details
1-2 days per week in office, otherwise remote position. Deal with hostile, grieving or angry people on a daily basis.
Benefits
Healthcare for full-time employees covered 100% and 88% for dependents.
$50K of term life insurance provided at no cost to the employee.
Two separate above market pension plans to choose from.
Vacation - up to 200 hours per year dependent on length of service.
Sick Leave - up to 96 hours per year.
9 paid holidays per year.
Substantial Tri-Met and C-Tran discounts.
Employee Assistance Program.
Childcare service discounts.
Tuition reimbursement.
Employee discounts to local and major businesses.
All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at ************ or *************.
$36k-49k yearly est. Auto-Apply 34d ago
Blood Collection Specialist, Associate
Bloodworks Northwest 4.3
Collections representative job in Vancouver, WA
Starting pay $23.82-$25.49/DOEJoin Bloodworks and help save lives every day! Are you committed to providing excellent Customer Service and have a strong attention to detail? Then our Associate Blood Collection Specialist may be the right opportunity for you. This incumbent will perform whole blood procedures from blood donors with an uncompromising commitment to quality standards, the safety of the blood supply, and the donor experience. This position offers 8 weeks of paid on-the-job training. The Associate Blood Collection Specialist position has career advancement opportunities to Blood Collection Specialist I, II, III, and IV levels.
Principal responsibilities include, but are not limited to:
Screen and take vital signs of potential donors/patients and evaluate their eligibility following Bloodworks' policies/procedures
Answer donor questions to ensure they are giving informed consent to donation and blood testing
Perform donor identification, properly label blood components for venipunctures for whole blood, and test tubes
Perform whole blood collection procedures on donors
Monitor/care for donors with adverse reactions to the donation process
Seal blood units and prepare blood component shipment
Follow universal precautions and bio-hazard safety standards for handling blood
Properly document and perform quality controls to uphold Bloodworks and FDA standards to maintain the safety of the blood supply
Interact with team members and donors knowledgeably and professionally.
Position Requirements include:
High School education or GED equivalent required
One year of strong customer service work experience
Previous healthcare and blood banking experience is a plus
Additional healthcare-related certifications are desirable
Possess and maintain a valid State Driver's License in the State of residence with an acceptable driving record for at least 2.5 years.
Ability to stand for prolonged periods, bend and reach to perform repetitive motions, lift and carry up to 60 pounds
Work flexible shifts with the Ability to travel to various work locations within a 50-mile radius.
Ability to fulfill Washington State Health Care Assistant Certification (category A at a minimum) requirements.
Ability to attend an 8-week training program
Excellent verbal and written communication skills
Ability to follow SOP and have a strong attention to detail. Proficiency with Microsoft Office programs: Word, Excel, Outlook
Bloodworks is a community-supported non-profit organization; as such, from time to time, incumbents can expect to work with volunteers.
Benefits and Perks:
Employees regularly scheduled for 24+ hours per week are covered by medical, dental, vision, and life insurance, with family coverage also available. Also able to participate in retirement plans (401a & 401b), consolidated paid leave program (4.8 - 6.8 weeks of time off accrued per year, based on length of service), subsidized transit program, and educational reimbursement. Candidates hired from outside of our service area may be eligible for a relocation assistance bonus*
* Conditions apply
Starting Pay: $25.23-$27.00 base, with an additional $3.50 for the Float position.
Are you interested in making a difference in the lives of others? Have you ever considered starting or pursuing a career in the healthcare field? Are you detail-oriented, committed to customer service, and enjoy meeting people? Then our Associate Blood Collection Specialist (Phlebotomist) may be an excellent opportunity for you! We have multiple positions for great candidates! Join our fantastic team that helps support our surrounding communities!
About the Associate Blood Collection Specialist role:
The Blood Collection Associate will perform whole blood procedures on blood donors, demonstrating a strong commitment to quality standards, the safety of the blood supply, and the donor experience. This position offers 8 weeks of paid on-the-job training. The Associate Blood Collection Specialist position has career advancement opportunities to Blood Collection Specialist I, II, III, and IV levels.
Additional Details:
Responsibilities include, but are not limited to:
Screening and taking vital signs of potential donors/patients and evaluating their eligibility following Bloodworks' policies/procedures
Answering donor questions to ensure they are giving informed consent to donation and blood testing
Performing donor identification, properly labeling blood components for venipunctures for whole blood, and test tubes
Performing whole blood collection procedures on donors
Monitoring/caring for donors with adverse reactions to the donation process
Sealing blood units and preparing blood component shipments
Follow universal precautions and bio-hazard safety standards for handling blood
Properly documenting and performing quality controls to uphold Bloodworks and FDA standards to maintain the safety of the blood supply
Interacting with team members and donors in a knowledgeable and professional manner
Position Requirements:
High School education or GED equivalent required
One year of strong customer service work experience
Possess and maintain a valid State Driver's License in the State of residence with an acceptable driving record for at least 2.5 years.
Previous healthcare and blood banking experience is a plus
Additional healthcare-related certifications are desirable
Ability to stand for prolonged periods, bend and reach to perform repetitive motions, lift and carry up to 60 pounds
Work flexible shifts with the Ability to travel to various work locations within a 50-mile radius
Ability to fulfill Washington State Health Care Assistant Certification (category A at a minimum) requirements.
Ability to attend an 8-week training program
Excellent verbal and written communication skills
Ability to follow SOP and have a strong attention to detail with proficiency in Microsoft Office programs: Word, Excel, Outlook
Bloodworks is a community-supported non-profit organization; as such, from time to time, incumbents can expect to work with volunteers.
Benefits and Perks:
Employees regularly scheduled for 24+ hours per week are covered by medical, dental, vision, and life insurance, with family coverage also available. Also able to participate in retirement plans (401a & 401b), consolidated paid leave program (4.8 - 6.8 weeks of time off accrued per year, based on length of service), subsidized transit program, and educational reimbursement. Candidates hired from outside of our service area may be eligible for a relocation assistance bonus*
* Conditions apply
$23.8-25.5 hourly 60d+ ago
Billing Analyst
Aldrich 3.8
Collections representative job in Lake Oswego, OR
Full-time Description
Are you ready to play a pivotal role in shaping the future of billing operations at Aldrich? As a Billing Analyst, you'll be a part of our centralized billing process, collaborating closely with partners and managers to drive efficiency, accuracy, and innovation. If you thrive in a fast-paced environment, enjoy solving complex problems, and are passionate about process improvement, Aldrich offers the platform to grow your career and contribute to our mission and vision.
We're looking for a detail-oriented professional with 3-5 years of relevant experience, preferably in a professional services firm, who excels at managing billing cycles, analyzing data, and communicating effectively across teams. Advanced Excel skills, a knack for process improvement, and a commitment to integrity and quality are essential.
Why Aldrich
Aldrich is a growth-minded West Coast regional professional services firm with an innovative and entrepreneurial spirit. We are a values-driven firm committed to accountability, agility, collaboration, and respect. Aldrich's leadership philosophy encompasses the firm's clearly defined mission, vision, and values. We exist to improve the lives of our people, our clients, and our communities. Honoring why we exist and our people as our number one priority, Aldrich is committed to providing opportunities to develop the whole person and ensure employees can bring their authentic selves to our shared mission. Aldrich supports individuals' pursuit of wild success in life and work, and their ability to impact their colleagues, clients, and communities. Aldrich is an equal opportunity employer. Check out more about Aldrich at *****************************
Requirements
You'll Get a Chance To
Oversee the complete billing cycle for assigned partners and managers, ensuring accuracy and efficiency throughout all billing processes.
Act as a liaison between partners, managers, billing clerks, and the centralized collections team to facilitate smooth communication and workflow.
Supervise the preparation and drafting of invoices by billing clerks, ensuring timely and accurate invoicing.
Calculate monthly billing targets, track year-to-date actuals, and analyze unbilled completed work to proactively address billing delays.
Utilize data-driven insights and firm policies to provide accurate billing recommendations and support financial objectives.
Resolve internal and external billing issues, clarify billing details, and collaborate with accounts receivable to address payment delays.
Schedule and lead meetings with partners and team members to review client billing, accounts receivables, and related topics.
Monitor and analyze invoice aging reports to assist in resolving outstanding payment issues and optimize cash flow.
Identify opportunities to simplify and centralize billing processes, contributing to ongoing process improvement initiatives.
Support and facilitate billing-related training programs to ensure staff are well-equipped to handle billing tasks accurately and efficiently.
What You Bring to the Team
Minimum of 3-5 years of relevant billing experience, preferably within a professional services firm.
Advanced proficiency in Microsoft Excel (including pivot tables and graphs); strong skills in Word, PowerPoint, and Outlook.
Excellent written and verbal communication skills, with the ability and willingness to learn new software applications.
Solid analytical and problem-solving abilities, with strong attention to detail and organizational skills.
Associate's degree or higher in accounting, finance, or a related field (or equivalent work experience).
How We'll Reward You
At Aldrich, we know a great client experience starts with an exceptional employee experience. Aldrich offers a comprehensive benefits package that includes:
Health Insurance Benefits: medical, dental, vision, life, and disability insurance as well as health savings, flexible spending, and dependent care
Retirement Savings: 401(k) plan with 1.5% match and 5% discretionary profit sharing
Time Off: 4 weeks of vacation and sick leave in the form of a Paid Time-Off bank, 10 Paid Holidays, 16 Hours of Volunteer Time, Paid Sabbaticals, and Paid Parental Leave
This information is provided in compliance with applicable state equal pay and pay equity legislation. It is in the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. At Aldrich, it is not typical for an individual to be hired at or near the top of the range for their role and compensations decisions are dependent on facts and circumstances of each candidate. The compensation offered may vary based on factors including experience, skills, education, location and other job-related reasons. Aldrich makes internal equity a consideration in all pay decisions. A reasonable estimate of the current annual salary is $65,000 - $70,000.
For a full summary of our benefit offerings, check out Life at Aldrich at *****************************************************
What You Should Know
This is a full-time, hybrid role based in our Lake Oswego office. While there is flexibility in your weekly schedule, you'll need to be available to work onsite up to three days per week-or more if business needs require it. Some travel required to lead training and implementations. Our standard office hours are Monday through Friday, 8:00 AM to 5:00 PM.
To Apply
Submit your resume.
$65k-70k yearly 60d+ ago
Billing Analyst
Aldrich CPAs + Advisors LLP
Collections representative job in Lake Oswego, OR
Are you ready to play a pivotal role in shaping the future of billing operations at Aldrich? As a Billing Analyst, you'll be a part of our centralized billing process, collaborating closely with partners and managers to drive efficiency, accuracy, and innovation. If you thrive in a fast-paced environment, enjoy solving complex problems, and are passionate about process improvement, Aldrich offers the platform to grow your career and contribute to our mission and vision.
We're looking for a detail-oriented professional with 3-5 years of relevant experience, preferably in a professional services firm, who excels at managing billing cycles, analyzing data, and communicating effectively across teams. Advanced Excel skills, a knack for process improvement, and a commitment to integrity and quality are essential.
Why Aldrich
Aldrich is a growth-minded West Coast regional professional services firm with an innovative and entrepreneurial spirit. We are a values-driven firm committed to accountability, agility, collaboration, and respect. Aldrich's leadership philosophy encompasses the firm's clearly defined mission, vision, and values. We exist to improve the lives of our people, our clients, and our communities. Honoring why we exist and our people as our number one priority, Aldrich is committed to providing opportunities to develop the whole person and ensure employees can bring their authentic selves to our shared mission. Aldrich supports individuals' pursuit of wild success in life and work, and their ability to impact their colleagues, clients, and communities. Aldrich is an equal opportunity employer. Check out more about Aldrich at *****************************
Requirements
You'll Get a Chance To
* Oversee the complete billing cycle for assigned partners and managers, ensuring accuracy and efficiency throughout all billing processes.
* Act as a liaison between partners, managers, billing clerks, and the centralized collections team to facilitate smooth communication and workflow.
* Supervise the preparation and drafting of invoices by billing clerks, ensuring timely and accurate invoicing.
* Calculate monthly billing targets, track year-to-date actuals, and analyze unbilled completed work to proactively address billing delays.
* Utilize data-driven insights and firm policies to provide accurate billing recommendations and support financial objectives.
* Resolve internal and external billing issues, clarify billing details, and collaborate with accounts receivable to address payment delays.
* Schedule and lead meetings with partners and team members to review client billing, accounts receivables, and related topics.
* Monitor and analyze invoice aging reports to assist in resolving outstanding payment issues and optimize cash flow.
* Identify opportunities to simplify and centralize billing processes, contributing to ongoing process improvement initiatives.
* Support and facilitate billing-related training programs to ensure staff are well-equipped to handle billing tasks accurately and efficiently.
What You Bring to the Team
* Minimum of 3-5 years of relevant billing experience, preferably within a professional services firm.
* Advanced proficiency in Microsoft Excel (including pivot tables and graphs); strong skills in Word, PowerPoint, and Outlook.
* Excellent written and verbal communication skills, with the ability and willingness to learn new software applications.
* Solid analytical and problem-solving abilities, with strong attention to detail and organizational skills.
* Associate's degree or higher in accounting, finance, or a related field (or equivalent work experience).
How We'll Reward You
At Aldrich, we know a great client experience starts with an exceptional employee experience. Aldrich offers a comprehensive benefits package that includes:
* Health Insurance Benefits: medical, dental, vision, life, and disability insurance as well as health savings, flexible spending, and dependent care
* Retirement Savings: 401(k) plan with 1.5% match and 5% discretionary profit sharing
* Time Off: 4 weeks of vacation and sick leave in the form of a Paid Time-Off bank, 10 Paid Holidays, 16 Hours of Volunteer Time, Paid Sabbaticals, and Paid Parental Leave
This information is provided in compliance with applicable state equal pay and pay equity legislation. It is in the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. At Aldrich, it is not typical for an individual to be hired at or near the top of the range for their role and compensations decisions are dependent on facts and circumstances of each candidate. The compensation offered may vary based on factors including experience, skills, education, location and other job-related reasons. Aldrich makes internal equity a consideration in all pay decisions. A reasonable estimate of the current annual salary is $65,000 - $70,000.
For a full summary of our benefit offerings, check out Life at Aldrich at *****************************************************
What You Should Know
This is a full-time, hybrid role based in our Lake Oswego office. While there is flexibility in your weekly schedule, you'll need to be available to work onsite up to three days per week-or more if business needs require it. Some travel required to lead training and implementations. Our standard office hours are Monday through Friday, 8:00 AM to 5:00 PM.
To Apply
Submit your resume.
$65k-70k yearly 60d+ ago
Billing Clerk
Sprout Therapy Pdx
Collections representative job in Portland, OR
Reports to: Val Barlow, Clinical Administrator
Duties/Responsibilities:
Billing & Claims Management
Submit insurance and Medicaid claims accurately and timely via electronic claim submission
Monitor claim status and manage claim workflows through the EHR and payer portals
Follow up on unpaid, rejected, or denied claims electronically and by phone
Review EOBs, EOPs, and RAs to ensure accurate payment posting and reconciliation
Submit corrected, secondary, or resubmitted claims as needed until payment is received
Make coding and modifier adjustments in collaboration with leadership as required
Track claims and maintain organized billing records and reporting
Client Billing & Customer Service
Respond to client inquiries regarding invoices, statements, balances, and payments
Explain charges, insurance determinations, copays, deductibles, and balances due in a clear and supportive manner
Coordinate payment arrangements when applicable and escalate concerns appropriately
Maintain a client-centered, respectful, and professional billing experience
Insurance Verification & Support
Verify insurance benefits and eligibility electronically and by phone
Confirm coverage details including copays, deductibles, authorization requirements, and exclusions
Communicate verified benefits and changes to clients, clinicians, and leadership as needed
Support intake and onboarding workflows related to insurance verification when required
General Practice Management:
Work with Intake Coordinator to provide client and clinician support regarding insurance and billing questions
Support staff as needed on general billing/coding questions
Ability to stay organized amidst multiple tasks and roles.
High attention to detail and ability to prioritize various projects independently.
Be a problem solver and think ahead to ensure any challenges don't greatly impact progress or outcomes for clients or Sprout Therapy PDX.
Ability to set goals and develop achievable timelines to hit them.
Regular and reliable attendance and timely arrival to work is required.
Attend mandatory staff meetings and training as directed by Sprout Therapy PDX.
Passion for working with others (being collaborative) and helping our team members grow and learn.
Other duties as assigned.
Qualifications and Skills:
Alignment with our company's culture, mission, and values
At least 3+ years billing experience in mental health systems or agencies is a plus
Knowledge of Sprout Therapy PDX client experience goals and how to achieve client satisfaction
Be organized and detail oriented, punctual, and professional
Self-directed, responsible, confident, and quick
Have strong written and verbal communication skills and strong interpersonal and customer service skills
Sprout Therapy PDX is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law. In addition, Sprout Therapy PDX complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Please note that this job description is not intended to be a contract, implied or otherwise, and may be revised or updated at any time at the discretion of Sprout Therapy PDX. Employment with Sprout Therapy PDX is at-will, meaning that both the employee and Sprout Therapy PDX have the right to terminate the employment relationship at any time, with or without cause or notice.
$34k-44k yearly est. 12d ago
Billing Specialist - Generator Sales
Peterson MacHinery Co 4.7
Collections representative job in Hillsboro, OR
It's your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose.
Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.
You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters!
Job Description
Peterson Power Systems has a need for a Generator Sales Billing Specialist at our Hillsboro, OR location.
SUMMARY
The Billing Specialist manages the full billing process by preparing accurate invoices, maintaining client accounts, and updating charges and payments. This role verifies billing data for accuracy, handles customer inquiries to resolve discrepancies promptly, identifies and implements process improvements to increase efficiency, and ensures accurate, organized, and consistent record keeping of all billing activities.
ESSENTIAL JOB FUNCTIONS
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
* Generate and issue accurate invoices for generator sales, installation, and maintenance services to data center clients.
* Review sales contracts, purchase orders, and service agreements to ensure billing aligns with negotiated terms.
* Track project milestones and coordinate with sales and operations teams to ensure timely billing
* Monitor accounts receivable and follow up on outstanding balances.
* Reconcile billing discrepancies and resolve clients' billing-related inquiries professionally.
* Maintain detailed billing records and customer account data in enterprise resource planning (ERP) systems.
* Support internal and external audits with required documentation.
* Ensure compliance with company billing policies, industry billing standards, and client-specific billing requirements.
* Use electronic billing system to approve and code vendor invoices.
* Maintain client accounts; update charges, payments, and overages; and track account balances.
* Identify and implement process improvements to enhance efficiency and accuracy in the billing process.
* Collaborate with Accounting department on sales promotions, inventory documentation, and vendor cost calculations.
* Collaborate with Credit department on unpaid invoices and ensure alignment between customer account data and resale documentation.
* and reporting.
* Assist with month-end close processes, including revenue recognition.
* Assist with ordering equipment and other sales coordination functions as directed.
* Maintain punctual, regular, and predictable attendance.
QUALIFICATIONS
Bachelor's degree in Accounting, Finance, or other closely related field and a minimum of three (3) years of directly related experience in billing and/or accounting, preferably in a heavy industrial or business-to-business (B2B) environment; or an equivalent combination of education and work experience.
* Proficiency in accounting software and Microsoft Excel
* Strong attention to detail and organizational skills
* Excellent communication and customer service skills
* Ability to manage multiple priorities and meet deadlines in a dynamic environment
* Familiarity with generator sales, service contracts, or construction billing is highly preferred
* Experience with ERP systems and CRM platforms is preferred
* Knowledge of project-based billing and revenue recognition is preferred
* Understanding of data center industry billing practices is preferred
* Familiarity with tax implications related to equipment sales and services is preferred
#INDjobs
Peterson Power Systems, Inc. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.
$35k-42k yearly est. Auto-Apply 60d+ ago
Billing Specialist
Smartcaresolutions
Collections representative job in Hillsboro, OR
PureMist, a Smart Care company, is a growing company based out of Hillsboro, OR and have immediate openings for service technicians in the Pacific Northwest region. We service commercial water filtration, hydration and food safety equipment. This is a great opportunity for someone who likes to work independently and enjoys a job where every day is different.
RESPONSIBILITIES:
Answer inbound phone calls from service techs closing out of service calls
Ensure proper checklists and paperwork are attached to service tickets after work is complete
Work with service managers and techs to research issues on service tickets to ensure customers are billed properly
Ensure accurate and timely invoicing to customers, according to customer-specific contracts and terms
Create quotes and email to customers for approval for follow-up service calls
Coordinate with parts department to order necessary parts for follow-up calls
Monitor workflow status in dispatch software to ensure follow-up calls are being done in a timely manner
Assist with emergency service requests by being a part of the evening and weekend on-call rotation
REQUIREMENTS:
Ability to multitask in a fast-paced, ever-changing environment
Strong verbal & written communication skills
Must be able to have multiple interruptions per day while maintaining focus and attention to detail
Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
Proficient in Microsoft (Word, Excel, & Outlook)
Strong work history with excellent references
Adaptable to change and good with technology
Ability to retain new information and pick up on new processes and programs quickly
Strong team player with a positive attitude
Excellent time management skills
Demonstrated ability to make sound decisions under pressure
Ability to take initiative to make things happen
Previous customer service experience required
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at *************************.
$34k-44k yearly est. Auto-Apply 34d ago
Accounts Receivable Specialist
Life Flight Network 4.3
Collections representative job in Wilsonville, OR
Life Flight Network is one of the most prominent not-for-profit air ambulance organizations. As the industry's trailblazers, we constantly raise the bar for safety, excellence, social justice, and innovation in the skies and on the ground.
Being a member of our esteemed team means embarking on a career defined by distinction, pride, compassion, and unwavering service. We are a group of dedicated professionals who thrive in a high-octane, collaborative environment. Our collective brilliance shines as we come together to make a difference in the communities we serve. Here, you'll find the best and the brightest talents, who are second to none in their dedication and expertise.
Are you ready to unleash your potential and make a real impact in your community? If you're seeking a rewarding and fulfilling path, then look no further - Life Flight Network is the place where your aspirations will take flight!
JOB SUMMARY:
The Accounts Receivable Specialist is responsible for completing follow up on patient accounts to reduce delays in reimbursement. This includes calling responsible parties, accessing insurance websites/payment portals, health care facilities, and government agencies to reach resolution. The Accounts Receivable Specialist is responsible for ensuring progress is being made and accounts are advancing through the billing cycle. The Accounts Receivable Specialist identifies when accounts require escalation and ensure proper escalation protocols are followed. This role is essential in maintaining overall quality goals for transport billing.
QUALIFICATIONS:
Bachelor's degree preferred, high school degree or equivalent required. May substitute direct years of experience in similar position for educational years.
Minimum 3 years of claims, billing and collection experience
Prior collections or medical billing experience with a basic understanding of ICD10, HCPCS, and medical terminology preferred
Certified Ambulance Coder Certification, Certified Coder and/or Ambulance Billing experience preferred
Excellent written and verbal communication skills and ability to communicate clearly and concisely
Ability to work in fast paced environment; provide vision and the ability to execute goals and objectives with a high degree of accuracy
Strong interpersonal skills and the ability to communicate at all levels of the organization and external customers; can-do attitude, willingness to ‘dig in' where needed
Ability to multitask; able to prioritize tasks by levels of importance and urgency
Understanding of HIPAA rules and compliance
Working knowledge of Medicaid, Medicare, and Commercial Insurers' billing processes and requirements
GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:
Make telephone calls to patients/hospitals/insurances/facilities/attorneys as needed to research claims or obtain claim specific information
Contact insurance carriers to inquire upon the status of past due accounts
Follow up on self-pay accounts, which includes, but is not limited to, contacting patients by telephone to inquire about insurance coverage or establish payment plans
Maintaining established workflow to keep aging accounts at a minimum. This includes, but is not limited to, daily follow up on unpaid claims as well as follow up on accounts that have reached collections
Utilize systems to locate claim specific information
Ability to review provided documentation and determine appropriate actions
Process the various determinations received from payors and route claims to promote progression through the billing process. This includes, but is not limited to, appeals, corrected claims, utilization review and redeterminations.
🌟 Benefits That Go Above and Beyond
At Life Flight Network, we believe our team members deserve more than just a job - they deserve a rewarding, supported, and balanced life. That's why we offer a thoughtful benefits package that truly sets us apart:
Compensation & Retirement
Competitive pay
401(k) with a 100% vested employer contribution - your future grows from day one
Tenure bonuses to reward your loyalty and long-term commitment
Health & Wellness
Comprehensive Medical, Dental, and Vision coverage
Company-paid Life and AD&D Insurance
Company-paid Short & Long-Term Disability Insurance for peace of mind
Wellness Reimbursement Program to support your health goals
Complimentary Life Flight Network Membership for you and your household
Family & Lifestyle
Paid Parental Leave to support growing families
Adoption Assistance for those building families in new ways
Bereavement Leave (including for pets) - because every family member matters
Paid Volunteer Time - make a difference in the community, on us
Generous Paid Time Off, starting at nearly 4 weeks annually for full-time employees
Growth & Recognition
Tuition and Training Reimbursement to invest in your professional development
Employee Recognition Awards celebrating your impact and achievements
Multilingual Stipend to honor the value of diverse communication skills
Join Life Flight Network and be part of a team that takes care of those who care for others - both in and out of the workplace.
All candidates are subject to drug screening and background investigation.
Life Flight Network is an equal opportunity employer.
$34k-44k yearly est. Auto-Apply 2d ago
Collections Analyst (Temporary)
Twist Bioscience Corporation 4.4
Collections representative job in Wilsonville, OR
(Tuesday, Wednesday, Friday Onsite in Wilsonville Facility) Reporting to the Global Collections Manager, the Collections Analyst will be responsible for timely collections across a portfolio of accounts, including fostering relationships with strategic account and internal cross-functional partners. This person is a key player in collaboration to maximize revenue and cash flow, minimize bad debt exposure, while focusing on the customer experience. Additionally, you will be aiding the Accounts Receivables team with key projects in obtaining customer contact information and sales tax exemption certificates. The ideal candidate will be a proven strong communicator and creative problem solver. You will be an integral part of the process of managing timely customer payments, trend analysis, root cause identifications, and the influencing of internal and external customers.
What You'll Be Doing
* Monitor and review the customer aging, identifying overdue accounts and ensuring they are handled per our collection policy
* Influence and hold customers accountable to payment terms; drive toward positive key
performance indicators (Aging, Days to Pay, DSO)
* Manage a project to identify and collect customer Accounts Payable contact information and sales tax exemption certificates, and input the data into supporting software programs
* Facilitate meetings and checkpoints with accounts to troubleshoot and resolve discrepancies or concerns between Twist and the account
* Apply critical thinking and professional judgement toward data to determine the appropriate next actions. Assess portfolio and recommend account strategies as needed
* Communicate risks and key account information or behavior changes to leadership and cross-functionally as appropriate
* Recommend and prepare bad debt write-offs, ensuring all supporting documents are included for approval
* Prepare weekly 60+ Day past due report commentary for leadership visibility
* Participate in collection projects which improve collection results, DSO and delinquency
* Collaborate and build proactive, positive relationships with business partners, peers, managers, and customers to ensure global best-in-class practices
* Make recommendations and help identify process improvement needs and/or gaps in current work procedures to improve prioritization and management of the past due receivables
* Keep a pulse on account-related industry trends and marketplace financial performance to elevate account analysis and escalate/drive areas of concern or deterioration
* Participate in the fostering of teamwork and collaboration built on mutual accountability and respect.
What You'll Bring to the Team
* Bachelor's or Associate's degree in a relevant field, or 2-3 years of proven experience in
commercial collections
* SAP experience preferred
* Strong problem analysis and solving skills
* Strong communication skills, both written and verbal. Ability to effectively articulate and
"tell the story" to all audience levels and influence others
* Demonstrated process improvements and innovative thinking skills
* Proven collection skills, negotiation skills
* Ability to professionally manage difficult customer communications
* Strong Excel skills including formulas, graphs, pivot tables, and linked spreadsheets
* Ability to contribute to objectives & goals
* Relates well to all levels of internal and external people; builds constructive and
effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably
* Can effectively cope with change; can shift gears comfortably, handle risk and uncertainty
* Track record of working effectively with peers throughout the organization
* Drives business results through clear communication and collaboration
* Well-organized, extreme attention to detail and a self-directed individual
* Strong work ethic, unquestionable integrity
$53k-67k yearly est. Auto-Apply 60d+ ago
LABORATORY COLLECTION SPECIALIST - FEMALE
Navis Clinical Laboratories Inc.
Collections representative job in Deer Island, OR
Job Description
We are looking for an enthusiastic Female Laboratory Collection Specialist to join our Field Operations team in St. Helens, Oregon. The selected candidate will be working in a pain management office, tasked with collecting, logging, ordering, processing, and shipping urine and oral fluid(saliva) specimens for drug testing. We are looking for a candidate who is comfortable working in a dynamic environment with patients being tested for controlled substances. Strong people skills and reliable transportation are a must.
The schedule for this position will be
Monday- 11-3
Tuesday 11-5
Wednesday 11-3
Friday 11-3
The pay range for this role will be $17.00-$19.00, depending on experience.
We endeavor to create ongoing career opportunities for our employees at Navis, so the potential for promotion or advancement is possible with proven performance. If this position does not meet your professional needs, but you are interested in pursuing other opportunities with Navis, please visit our Careers page for additional opportunities.
Essential Functions:
Collect, log, order, process, and ship urine, oral, and/or hair specimens to the laboratory
Maintain organization in the collection of all specimens
Assemble samples for shipping
File requisitions, chain of custody forms, and associated paperwork
Collect and scan insurance, as applicable
Education and Experience:
HS diploma or GED is required
Experience in a medical office or treatment clinic is preferred but not required
Knowledge, Skills, and Abilities:
Ability to read names, test codes, follow basic instructions
Must have basic computer skills
Strong attention to detail
Excellent verbal and written communication skills, as well as strong interpersonal, organizational, and customer service skills
Self-motivated with the ability to work under and meet strict deadlines individually as well as in a team environment
Working Conditions:
Contact with biological specimens
Requires protective devices
May be required to lift up to 25lbs
Must be able to stand for long periods of time
Must be able to perform observed collections if required
Must be able to work in fast-paced environments efficiently
About Navis Clinical Laboratories:
Working at Navis Clinical Laboratories means constantly being challenged to learn and grow in a fast-paced, dynamic, vibrant environment. Our team members are the key to our success. We are committed to providing an environment that offers a fun, positive work environment, career-building opportunities, and a positive work/life balance. Navis supports its team members by providing a benefits package to eligible staff that includes:
Medical / Dental / Vision Insurance
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Paid Time Off (PTO)
Volunteer Time Off (VTO)
Paid Holidays
401(k) with Company Match
Company Paid Basic Life Insurance
Short Term and Long Term Disability (STD/LTD) available
Navis Clinical Laboratories is an Equal Opportunity Employer that believes diversity leads to a stronger organization. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, religion, ancestry, sex, age, disability, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, arrest or conviction record, predisposing genetic characteristics, or military status in hiring, tenure, training, terms, and conditions or privileges of employment.
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Education:
High school or equivalent (Required)
Ability to Relocate:
St. Helens, OR: Relocate before starting work (Required)
Work Location: In person
How much does a collections representative earn in Vancouver, WA?
The average collections representative in Vancouver, WA earns between $31,000 and $49,000 annually. This compares to the national average collections representative range of $26,000 to $42,000.
Average collections representative salary in Vancouver, WA