Collections representative jobs in Whittier, CA - 1,587 jobs

Alta Resources is Hiring! Earn $17.00-$19.00. Based on Experience. The Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound phone calls, email, sample fulfillment, data entry, and validation of orders. The Customer Care Rep will also handle complex compliance issues as they will be supporting an Alta client that may be regulated by a federal and/or state government agency. Additional duties may include updating reports, assist in the final testing of new surveys and processes, and some data analysis. This role is responsible to facilitate, analyze and resolve any customer issues, provide product support and/or investigate questions or follow up to resolve those concerns in an accurate and timely manner to ensure customer retention and loyalty. This Role will also work to resolve transferred call issues and answer process questions, all following a designated escalated system process designed by Alta's Client. Essential Duties & Responsibility Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques. Builds relationships and rapport with customers through a conversational and consultative approach. Troubleshoots and problem solves customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathic approach at all times. Handles complex compliance issues as Alta's client may be regulated by a federal and/or state government agency. Completes, maintains, and processes pertinent paperwork and records with a high attention to detail to ensure accurate data is entered in CRM, client systems, and other technology as needed. Additional duties may include balancing of orders, updating reports, assist in the final testing of new surveys, and some data analysis. Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross functional teams with minimal direction from management. Meets all identified team and client performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment. Provides back up support to other teams as needed. Takes the initiative to obtain and consistently upgrade product knowledge. Escalates issues and reports quality issues per procedures. Identifies potential sales opportunities with consumers regarding their product needs, or up selling related products. Builds relationships and works closely with client, Alta co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed. Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature. Report any training needs or system error/discrepancies to the supervisor. Complete other tasks as deemed appropriate by supervisor. Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position. Other duties may be assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Displays a high level of confidence, enthusiasm and a positive attitude with the desire to succeed and exceed customer expectations. Has a passion to serve others. Excellent interpersonal, verbal and written communication skills. Ability to establish rapport, builds relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating negative information. Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion. Demonstrate an ability to maintain composure while diffusing and professionally negotiating a high-tension situation on a routine basis. Strong retention skills with the ability to follow a process flow and/or script as needed. Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi task effectively and execute tasks with minimum supervision. Strong organization and time management skills. Ability to remain focused and productive with tasks that may be repetitive. Strong attention to detail and accuracy. Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate person and follow up accordingly to the customer. Knows when to involve supervisors. Ability to maintain a high level of confidentiality by handling sensitive and private client and customer information in accordance with Alta Resources and Client's policies and regulatory requirements. Embraces change and is flexible to the needs of the business and team. Proven ability to meet deadlines and key metrics, work independently, as a team player, and drive results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals. Ability to accept and apply coaching and feedback from leadership. Proven track record of reliability and a strong work ethic is a must. EDUCATION and/or EXPERIENCE High school diploma or equivalent (GED, HSED) required. Post high school education is preferred. Previous work experience in customer service, sales, training, or member retention required. Industry experience or any other service related industry experience is a plus. Ability to quickly learn complex program and product knowledge, work on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone via a headset at the same time. Beginner to Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook is desired. Keying data entry efficiently and accurately with proficiency in typing/keyboard is required. Polished phone demeanor, tone and etiquette is required. Neenah, WI | Brea, CA | Fort Myers, FL | Pasig City, PH | Belize City, BZ | Mexico City, MX About Us | Careers | Need Assistance | 877.464.2582 | Privacy Policy

The Customer Service Representative provides effective customer service for all internal and external customers. Duties and Responsibilities Responsible for communicating with customers via phone, email, fax, etc. Provides timely and accurate information to incoming customer service orders, status, and product knowledge request Processes customer orders, changes, and returns Resolves customer complaints by investigating problems, developing solutions, and making recommendations Works closely with the Operations Supervisor as directed Reviews and maintains customer database to track information on account information, statuses, orders, and lead times Provides timely feedback regarding service failures or customer concerns Works closely with Sales Representatives on quotes, status of orders etc. Promotes a safe workplace Performs other duties as directed What You Will Bring Required Skills, Competencies and Qualifications Strong communication and interpersonal skills Outstanding customer service skills Excellent time management ability Ability to handle adversity and conflict with successful outcomes Outstanding attention to detail and accuracy Possesses strong commitment to team environment while working well with others Works systematically and logically to resolve problems Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services Knowledge of technical details of the company product Proficient in computer data entry Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software 2+ years of Customer Service experience in the manufacturing or construction industry Job Benefits Medical, Dental, Vision, and FSA are available 30 days following your start date 401k with company match is available after 90 days of employment Company-provided Life Insurance and AD&D are provided after 90 days of employment at no cost to you 3 PTO days after 60 days of employment (hourly and non-exempt positions only) 2 weeks of vacation after 6 months of employment 10 paid holidays - including your birthday!

The Customer Service Representative provides effective customer service for all internal and external customers. Duties and Responsibilities Responsible for communicating with customers via phone, email, fax, etc. Provides timely and accurate inform Customer Service, Service, Microsoft, Operations Supervisor, Sales Representative, Manufacturing, Retail, Customer

We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs. Responsibilities Create a welcoming and polished experience for employees, clients, and guests. Deliver responsive, high-touch customer service in person, by phone, and through digital channels. Collaborate with teammates to share responsibilities and maintain seamless operations. Partner with other departments to direct inquiries and resolve issues efficiently. Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination. Safeguard sensitive and confidential information with the highest level of discretion. Qualifications At least 3+ years of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work A customer-first mindset, with the ability to handle requests thoughtfully and professionally. Initiative and sound judgment to manage situations independently when needed.

IHSS Customer Service Specialist Pay Rate: $27.00 per hour Schedule: Monday-Friday, 8:00 AM-5:00 PM Contract: 6-month contract We are seeking a compassionate and dependable IHSS Customer Service Specialist support high-needs In-Home Supportive Services (IHSS) recipients in Pasadena, CA. This Role focuses on assisting seniors and individuals with disabilities often in urgent or emergency situations by coordinating backup caregiving support and helping clients navigate public assistance programs. Key Responsibilities Respond to inbound calls from IHSS recipients experiencing urgent care needs, including same-day caregiver call-outs. Coordinate and dispatch backup homecare providers to ensure continuity of care. Assist clients in understanding and navigating IHSS, Medi-Cal, and other county or state assistance programs. Connect callers with appropriate community resources and social services. Provide calm, empathetic, and solutions-focused support in high-stress or emergency situations. Maintain accurate case documentation and protect confidential client information. Qualifications Call center experience preferred Experience with IHSS, personal assistance services, homecare, or social services Required Bachelor's degree required in Social Work or a related field (Psychology, Sociology, Counseling, or similar) REQUIRED Strong interpersonal, organizational, and problem-solving skills Ability to work effectively in a fast-paced, in-office environment Apply today and help drive the mission. Send your resume to ************************* Or call Daisy at ************

Our client is seeking a dependable and customer-focused Customer Service Representative to serve as a key point of contact for customers. This role is ideal for someone who enjoys helping others, solving problems, and providing a positive experience while working in a fast-paced, team-oriented environment. Key Responsibilities Respond to customer inquiries via phone, email, and/or chat in a professional and timely manner Resolve customer questions, concerns, and issues while ensuring a high level of satisfaction Document customer interactions accurately in internal systems Process orders, returns, account updates, or service requests as needed Collaborate with internal teams (sales, operations, billing, etc.) to resolve escalated issues Follow established processes, policies, and service standards Identify opportunities to improve the customer experience Qualifications 1-3+ years of experience in customer service, call center, or client support roles Strong communication and interpersonal skills Ability to remain calm, professional, and solution-oriented Basic computer proficiency and ability to learn new systems quickly Strong attention to detail and follow-through Nice to Have Experience in a high-volume or phone-based support environment Familiarity with CRM or ticketing systems (Salesforce, Zendesk, etc.) Bilingual skills a plus Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

About Us Chats Cloud Cover is a forward-thinking communications and advertising solutions firm based in Los Angeles. We help brands elevate their presence through strategic messaging, innovative advertising concepts, and seamless execution. Our team is committed to delivering clarity, creativity, and measurable impact. We value professionalism, collaboration, and a mindset focused on growth and excellence. Job Description We are seeking a dedicated Junior Account Representative to join our team in Los Angeles. This role is ideal for individuals who excel in client interaction, problem-solving, and delivering high-quality support. You will assist in managing client accounts, ensuring smooth communication, and maintaining strong business relationships. This position offers an excellent path for professional growth within the company. Responsibilities Support daily management of client accounts and maintain consistent communication. Assist in identifying client needs and offering suitable solutions. Prepare account updates, reports, and documentation as needed. Collaborate with internal teams to ensure seamless service delivery. Contribute to improving account performance and client satisfaction. Monitor project timelines, follow up on updates, and maintain accurate records. Provide reliable administrative and operational support to account managers. Qualifications Qualifications Strong communication and interpersonal skills. Ability to manage multiple tasks with professionalism and attention to detail. Solid organizational and problem-solving capabilities. Proactive mindset with a willingness to learn and adapt. Comfortable working in a fast-paced, client-focused environment. Basic understanding of customer service principles and business communication. Additional Information Benefits Competitive salary ranging from $56,000 to $61,000 per year. Professional development and internal growth opportunities. Supportive and collaborative team environment. Comprehensive training and skill-building programs. Full-time position with long-term career stability.

Must Haves: 2+ years of experience with billing and/or collections on the professional side Experience with insurance payments Strong knowledge of reading explanation of benefits (EOBs) High School diploma Experience with refunds or overpayments Plusses: Experience using Epic EMR system for billing/collections Day to Day: Our client is looking for an Account Follow Up Representative to support their Refund Specialty department in Irwindale, CA. The department in undergoing a cleanup objective to clear and resolve old credit balances, which will be focusing on balances from 2023, 2024, and early 2025. In this role, this person will be working from an excel spreadsheet looking at overpayments from charge lines and research if they are valid or not. They will be confirming if payments and adjustments are posted correctly and verify the order of insurances to see if/ensure they are accurate. They will also be issuing refunds or performing offset initiations (prompting the payers to pay back the money, opposed to cutting a physical check). This practice works with all types of insurances: HMOs, PPOs, MediCare, MediCal, and Workers Comp. We're seeking a candidate with experience in professional billing and collections, including a solid understanding of explanation of benefits (EOBs) and insurance payment processes. The ideal individual will demonstrate exceptional customer service skills, maintain a positive and professional attitude, and be reliable and committed to a full 40-hour work week. Team Dynamic/Environment: This role is based onsite at the Rivergrade office in Irwindale, CA, where the selected candidate will work alongside two other contractors hired for the same team. While three additional team members are based remotely in Chicago, the candidate will have in-person support from their manager and supervisor, who are also located at the Irwindale office. The office houses approximately 80 staff members from various billing and collections teams, creating a collaborative and dynamic work environment.

The Billing Clerk I must be computer literate and have the ability to prioritize, organize, trouble shoot and problem solve. They must have the ability to perform basic mathematical computations. Maintain a professional demeanor with all patients to comply with patient confidentiality (HIPPA) as well as other department managers and staff. DUTIES AND RESPONSIBILITIES: Update pay codes. Interviews patients to determine their pay code. For patients without medical insurance, analyses income and family date to determine eligibility for sliding fee scale. Verifies insurance coverage of patient who claims to have private insurance coverage. Explains to patients or responsible relatives, the Health Center's billing policy and the patient's responsibility for paying their bills. Furnishes patients with appropriate "Patient Responsibility" forms, for signature. Informs billing clerk of any changes in patient's medical chart and the date of the next re-screening. Assists cashier with data entry of charges and payments of visit. Actively participates in the Quality Management Program. Responsible for following all Agency safety and health standards, regulations, procedures, policies, and practices. Performs other duties as assigned. REQUIREMENTS: Must be computer literate and have the ability to prioritize, organize, trouble shoot and problem solve. They must have the ability to perform basic mathematical computations. Maintain a professional demeanor with all patients to comply with patient confidentiality (HIPPA) as well as other department managers and staff. Must be bilingual in English and Spanish with effective verbal and written communication skills preferred. Knowledgeable with current ICD 9, ICD 10, CPT Codes & HCPCS Must have reliable transportation to commute from clinic locations at any given time during the day to cover the floor or attend meeting and in-service trainings. Must be willing to close the Cashier work station every other day until the last patient is seen by the provider. (Floor schedule will be provided 3 weeks in advance). Must work every other Saturday a full 8 hour shift and some Holidays

Collection Representative - Full-Time & Part-Time, In-Office (Thousand Oaks, CA) Pay: $18.00 - $20.00 per hour + Monthly Performance Bonus Schedule Options: * Full-Time: Monday-Friday, 7:00 AM-3:30 PM PST * Part-Time: 24-28 hours per week (weekday shifts) American Recovery Service Incorporated (ARSI), a business division of FirstSource Solutions, is a trusted leader in legal debt recovery services for a wide range of original creditor clients. We are seeking motivated and articulate Collection Representatives to join our Thousand Oaks office. This is an in-office opportunity with both Full-Time and Part-Time schedules available, offering competitive pay and performance-based incentives. What You'll Do Handle a high volume of inbound and outbound collection calls with professionalism and empathy. Negotiate payment solutions in accordance with federal, state, and client compliance requirements. Manage and maintain an active inventory of 250+ accounts while meeting monthly collection goals. Utilize collection systems to document activity, schedule follow-ups, and track account progress. Research and verify account details through regulatory and data sources. Participate in training sessions and meetings to support continuous improvement. What We're Looking For Excellent verbal and written communication skills. Strong negotiation and problem-solving abilities. Ability to manage time effectively and stay organized in a fast-paced environment. Previous experience in collections, sales, telemarketing, or a call center is preferred. Must adhere to all state, federal, and client compliance guidelines. Why Join Us Competitive hourly pay ($18-$20/hour) plus monthly performance bonuses. Flexible scheduling with Full-Time and Part-Time options available. No weekends. Supportive team environment and ongoing training. Opportunities for career growth and professional development. Equal Opportunity Employer - we value diversity and inclusion. If you are a driven communicator who enjoys achieving goals and helping customers resolve their accounts, we want to hear from you. Apply today to join American Recovery Service Incorporated in Thousand Oaks! The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law. It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans. The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law. It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

A prestigious legal firm is seeking a Billing Coordinator in the Los Angeles office to provide billing support in the Finance group. In this role you will be responsible for coordinating client invoicing and electronic billing through a multitude of client systems. You will handle a wide variety of complex adjustments to PDF and electronic bills, interpret and respond to report/information requests from attorneys, legal administrative assistants, clients and others. Also, you will understand firm and client processes, guidelines and policies and strive to optimize systems and information to address these requirements. Position will be mostly onsite but remote flexibility is available! (2 days remote, 3 days in office) Skills Needed to be Successful Strong skills in electronic billing across a wide variety of client e-billing systems. Extensive knowledge of Aderant Expert legal billing solutions. Extensive knowledge of MS Office suite, including advanced Excel skills (vlookups, pivot tables, subtotaling, accessing external data sources etc.). Required: 2+ years of previous experience in legal billing environment Fully vaccination from Covid 19 Preferred: Bachelor's degree Excellent benefits available!! Apply today!!

Job Description HERS Advisors has partnered with an industry leading law firm who has a need for a Billing Coordinator to work in their Downtown Los Angeles office (just 2 days in office)! Requirements for Billing Coordinator: Bachelor's degree, preferably in finance, accounting or business administration, or equivalent experience, is preferred. A minimum of three years of billing experience in a law firm required. Experience with Aderant legal billing software is required. Ability to read and interpret engagement letters and complicated government contracts to determine and apply client and matter-level rate structures. Strong proficiency using Microsoft Office Suite (Word, Excel, Outlook). Salary range: $80,000 - $100,000. If you meet the basic requirements, please email your resume to: ***************************

Job DescriptionDirect Counsel is seeking a detail-oriented and experienced E-Billing Coordinator to join a prominent national law firm in Los Angeles. This position offers the opportunity to play a vital role in ensuring accurate, efficient, and compliant billing operations within a dynamic legal environment. If you're a billing professional who enjoys managing complex processes, ensuring compliance with client requirements, and working collaboratively across teams, this role is a perfect fit. About the Role As an E-Billing Coordinator, you will oversee the full legal e-billing cycle - from reviewing pre-bills to final submission, troubleshooting billing discrepancies, and ensuring invoices meet client and firm compliance standards. You'll act as the liaison between the legal team, clients, and third-party e-billing vendors, playing a crucial part in maintaining accurate financial records and supporting overall cash flow efficiency. Key Responsibilities Prepare, submit, and track electronic invoices for legal services to ensure accuracy and timely billing. Review billing data for compliance with client billing guidelines and firm policies. Resolve billing discrepancies, short payments, or client inquiries professionally and efficiently. Maintain and update billing records, reconcile adjustments, and ensure data integrity. Coordinate with attorneys, paralegals, and finance staff to meet billing deadlines and address client-specific billing requirements. Manage e-billing platform maintenance, including client-specific codes, rate structures, and data entry. Submit appeals or adjustments on short-paid invoices through client portals. Assist in preparing financial reports and monthly billing summaries for leadership review. Collaborate with the Finance team to support reconciliation and reporting efforts. Qualifications & Skills 2+ years of experience in e-billing, accounts receivable, or similar financial roles. Associate or Bachelor's degree in Accounting, Finance, or related field preferred. Strong understanding of law firm billing practices, client billing guidelines, and time entry procedures. Familiarity with LEDES formats and UTBMS coding standards. Experience handling multiple e-billing platforms and insurance carrier billing portals. Knowledge of compliance regulations and SIR tracking preferred. Strong Excel skills and proficiency in accounting or billing software. Excellent communication, analytical, and problem-solving skills. Meticulous attention to detail with the ability to manage multiple priorities. Core Competencies Negotiation & Resolution: Professional and tactful handling of client billing inquiries and payment disputes. Communication: Clear and concise in both written and verbal correspondence. Accuracy: Commitment to precision in billing, coding, and reporting. Proactive Problem-Solving: Ability to identify challenges and drive process improvements in billing operations. Compensation & Benefits Salary Range: $70,000 - $80,000 annually (commensurate with experience). Hybrid Work Schedule: Up to four remote workdays per month. Comprehensive Benefits: 401(k), profit sharing, full health, dental, and vision coverage, plus paid time off. Professional Environment: Collaborative, high-performing team within a respected national law firm. About Direct Counsel Direct Counsel partners with premier law firms and legal departments nationwide to connect exceptional professionals with career opportunities that align with their skills and aspirations. We take pride in matching driven individuals with firms that value excellence, integrity, and collaboration. If you're an experienced E-Billing Coordinator ready to join a respected law firm where your precision and expertise will make an impact, we'd love to hear from you! Apply today by sending your resume to ***********************

For More Open Positions Visit us at: ********************************** Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership. Benefits Medical Insurance Vision Insurance Dental Insurance 401(k) Paid Sick hours Job Description Responsible for settlement related to freight forwarding business Reinforce relationships with customers and carriers by leading effective and continuous communications Prepare regular settlement status reports for company management, customer, pages and headquarters Improve the settlement processes by developing automated processes to reduce manual processing Process customer billing accurately on or before deadlines as per requirements and according to company policy for each division Manage, analyze & prepare correction forms for billing corrections in the access database. Review and discuss essential freight documentation that supports charges invoiced and is required for payment. Use accounting knowledge & work experiences and possess the understanding of how Billing functions affect P&L. Audit carrier freight bills and interpret tariffs and contracts including DEM/DET and operational accessory invoices based on contracts with customers/truckers and process in the system for payment on time or stipulated credit terms. Work with the internal technologies required for daily functions. Investigate and diagnose potential errors and duplicate carrier billing. Perform ad-hoc reporting, as required. Perform other job-related duties as required Pay: $30 - $32/ hr. (DOE) Qualifications Bilingual is highly preferred (English/Korean) Experience in AR &AP, Invoicing, Customer Service or Transportation/Logistics related experience Bachelor's Degree Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected Effective written and verbal communications skills to communicate with various levels of the organization Proficient with Outlook, Microsoft Office applications PowerPoint, Word Proficient with Excel, especially v-lookups and pivot tables Ability to work overtime when needed Additional Information All your information will be kept confidential according to EEO guidelines. *** NO C2C ***

Full Time California MSK MSO Entry Level Hours: 40 MSK Health Management Partners (MSK) is a Management Services Organization located in the greater Los Angeles area (Burbank and Glendale). MSK performs comprehensive management and billing services for physicians and medical professionals including ambulatory surgery centers, private clinics, physical therapy spaces, imaging offices, and urgent care settings. MSK is able to provide full or a la carte services based on the needs of their clients. Services include: Human Resources, Accounting, Credentialing, Revenue Cycle Management, Payer Contracting, Strategic Planning, Inventory Management, and Day to Day Oversight of Operations. MSK hires individuals who are committed to teamwork, excellence, and personalized care for all clients. Position Summary: The Billing Coordinator is responsible for assisting the Billing Department with tasks that ensure appropriate and accurate billing is completed in a timely manner. Assists with insurance verification and enters patients' demographic and insurance information in the system for accurate billing. Minimum Education: • Employee will have a minimum of a high school diploma Skills and Qualifications: • 1+ years experience billing, A/R, collections preferred. • Knowledge of medical terminology, physician dictation, and operative reports • General knowledge of CPT, ICD-9/10 • Accurate knowledge of insurance billing and stay current with industry changes • Accuracy in data entry/input • Experience/knowledge of insurers • Good time management • Excellent communications: verbal, non-verbal, written • Good interpersonal skills • Ability to multi-task and attention to detail • Ability to problem solve for good outcomes • Strong computer skills including: o Microsoft Office o EMR/HER/PACS o Practice management/Appointment schedules o Scanning o Printing • Familiarity with medical legal needs within a medical office • Good understanding of anatomical terms and orthopedic injuries • Belief that their efforts are an important piece to the patient experience. Reports to: • Directly to the Revenue Cycle Manager • Partners and Medical Professionals have indirect oversight as well Job Responsibilities: Duties will consist of, but not be limited to: • Show to work on time with a clean and presentable appearance. • Load demographics and patient registration information in system. • Verify insurance benefits and eligibility • Generate claims based on progress notes and op reports and submit to payers. • Work on clearinghouse and insurance rejection claims. • Assist with insurance A/R collections, when needed. • Work with other staff members in a collaborative manner • Assist with the answering of phones, taking messages, when needed. • Maintaining a clean environment including shared cleaning duties. • Maintain HIPPA Compliance • Attending and participating in meetings as requested • Other duties as assigned Work Environment: • Work area is temperate • Well lit • Moderate noise level including voices, printers, and ringing phones • Use of headset • Walking surfaces are low nap carpet, tile, and manufactured flooring Physical Requirements: • Primarily working in a sitting position • Up to 90% on the computer • Lifting requirement is normally less than 20 lbs • Walking distances are occasional and no greater than 50 yards unless walking to or from the parking garage, but performed repetitively • Moderate phone use. Headsets made available. I have had the opportunity to review and agree to the Job Description above.

A prestigious national law firm is looking to add a Billing & Client Relations Coordinator to join its dynamic team. This role will support the firm's billing team and report directly to the Director of Billing & Client Relations. Responsibilities: Billing: Assist with client invoice processing, including submission to various e-billing systems. Support day-to-day billing and invoicing activities, ensuring accurate and timely processing. Utilize Aderant Expert billing and iTimeKeep timekeeping software to manage billing functions. Troubleshoot billing system-related issues and escalate as needed. Assist attorneys and management with specialized billing arrangements for various clients. Perform full cycle billing functions, including generating, logging, and tracking pre-bills and finalized invoices. Input and modify time entries using Aderant EA Pro Billing Workspace. Create and deliver invoices to clients via mail or electronic means. Set up and manage accounts on third-party e-billing platforms. Provide billing, accounts receivable, and payment analysis to partners and clients. Work with internal teams to resolve billing discrepancies and ensure efficient invoice processing. Assist with training new hires in billing processes and timekeeping systems. New Business Intake: Assist with client and matter intake processes, ensuring compliance with firm policies and procedures. Review and validate client/matter data for accuracy in Aderant and other firm databases. Coordinate with attorneys and administrative staff to ensure proper documentation and approvals for new matters. Maintain and update client and matter records, ensuring accurate reporting and compliance with firm guidelines. Provide support and guidance on conflict and risk management processes. Collections: Monitor and track outstanding accounts receivable, ensuring prompt follow-up on past-due invoices. Coordinate with attorneys and clients to facilitate timely payments and resolve outstanding balances. Generate and distribute collections reports for attorneys and firm leadership. Assist in developing and implementing strategies to improve collections and reduce aged receivables. Communicate with clients regarding payment status and resolve disputes, as necessary. Requirements: 2-3 years of legal billing experience preferred. Knowledge and/or experience in electronic billing required. Proficiency in Microsoft Outlook, Excel, and report-writing software necessary. Experience with Aderant EA Pro Billing required. Strong organizational skills with attention to detail. Ability to work independently while collaborating with attorneys, staff, and clients. Many of our job openings can be viewed at ********************************************** IND-1

The E-Billing Coordinator is responsible for managing the legal e-billing process to ensure the timely and accurate submission of invoices within the Firm. This role serves as a liaison between the legal team, clients, and third-party billing systems, ensuring billing compliance and addressing any issues or discrepancies. Performing full-cycle billing functions such as editing/revisions of pre-bills and preparing/finalizing invoices. The ideal candidate will possess strong analytical skills, attention to detail, and experience with e-billing software to support efficient financial operations and accurate invoicing. Qualifications Essential Functions Prepare, submit, and monitor electronic invoices for legal services rendered, ensuring timely and accurate billing cycles. Review and verify billing data for accuracy and adherence to client billing guidelines and company policies. Resolve billing discrepancies, disputes, or client inquiries with a proactive approach to ensure smooth financial operations. Maintain and update billing records, tracking adjustments and reconciling discrepancies within the billing system. Coordinate with attorneys, paralegals, and other team members to ensure compliance with client billing requirements and address specific billing needs. Assist in preparing financial reports and generating billing summaries for management and legal staff review. Manage e-billing platform maintenance, including data entry and upkeep of client-specific billing codes or rate structures. Submit appeals/adjustments as needed on short-paid invoices to portals. Collaborate with other members of the Finance department on billing-related reporting and reconciliation tasks. Successfully administer monthly billings and ad hoc requests from Billing attorneys. Qualifications Education: Associate or Bachelor's degree in Accounting, Finance, or related field preferred. Experience: Minimum of 2 years of experience in accounts receivable, collections, or a similar financial role. Technical Skills: Familiarity with law firm billing practices, client billing guidelines, and time entry procedures. Strong understanding of compliance regulations and guidelines related to legal billing. Knowledge of LEDES format standards and UTBMS coding. Advanced legal experience handling e-billing in different e-billing portals/platforms. Insurance SIR tracking experience. Core Competencies Negotiation Skills: Ability to professionally negotiate payment terms and resolve client disputes effectively. Communication: Strong verbal and written communication skills, with the ability to handle sensitive client interactions tactfully. Attention to Detail: High level of accuracy in processing and reconciling accounts to avoid discrepancies. Problem Solving: Proactive in identifying and addressing collection challenges to minimize receivables risk. Work Environment This position is hybrid offering four remote workdays per month. The remaining work days require in-office attendance in the Los Angeles office. The office environment is professional, collaborative, and focused on supporting high-stakes legal work in a law firm. Overtime may be required on an as-needed basis. Physical Demands Sitting or standing for extended periods. Frequent use of a computer keyboard, mouse, and other office equipment like telephones, scanners, and printers. Light lifting and carrying, typically weighing up to 15 pounds. Moving between offices, meeting rooms or file storage areas.

Come join our amazing team and work a hybrid schedule! The Early Stage Collections Specialist II will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. Contact borrowers primarily in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangements to bring borrowers current. Assist borrowers that are more than 59 days delinquent and borrowers that are in foreclosure. In the event a borrower is unable to bring the account current, representatives thoroughly review the borrower's current financial situation and offer additional options depending on the circumstance. They also provide support to inbound Customer Service on high inbound volume days. Individual must perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. This role generally performs more involved and complex analysis of accounts. Incumbents are able to perform collections and customer service activities and may still be learning the more complex mortgage concepts and call types. The pay for this position is $22.50 per hour + monthly bonus. What You'll Do: Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers. Evaluates and helps determine the borrower's ability to pay and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations. Counsels borrowers on their options through education of alternative solutions. Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls. Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing. Negotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures. May function as the single point of contact for a borrower. May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details. Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments. Assist with loan servicing website payments, denied access, password resets. Respond to escrow, loss draft and closing document inquiries. Provide status on a wide variety of servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, vendors for REO properties, vendors for REO properties, modification/refinance requests, repayment plans, and additional mortgages activities. Perform other duties as assigned. What You'll Need: Knowledgeable of investor hierarchies for loss mitigation options. Knowledge of or ability to learn requirements of the Fair Debt Collection Practices Act. Knowledge of relevant and industry-specific computer software packages. Strong verbal communication skills - ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly. Basic to Intermediate math skills (i.e., add, subtract, multiply, and divide and to record, balance, and check results for accuracy). Ability to understand basic collection issues and to collaborate and explore alternative solutions. Ability to apply state, federal and company requirements and make proper decisions. Ability to organize thoughts and ideas into understandable terminology. Negotiation skills that allow the Early Stage Collections Specialist to control the call and come to a proper resolution for both the company and the borrower. High school diploma or equivalent work experience. One (1) year collections experience in a customer service/call center environment and /or loan servicing experience. A minimum of one (1) year of experience in the Banking, Mortgage/Loan Servicing industries preferred. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. ******************************* Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

KPG is looking for a Collections Specialist for our client in Redlands, CA.. Compensation: $19-$21 per hour Schedule: On-Site Monday-Friday, 9:00 AM - 6:00 PM Key Responsibilities Manage collections and accounts receivable functions Post payments from customers and insurance carriers into the system Update payment records to keep accounts accurate and current Review and input data from EOBs (explanation of benefits) Assist with general AP/AR responsibilities as needed Provide additional support to accounting as assigned Qualifications 1-2 years of AR or collections experience required Knowledge of EOBs and medical terminology preferred Strong Microsoft Office skills, with emphasis on Excel High attention to detail and accuracy in data entry Previous data entry experience a plus KPG123