Collections representative jobs in Wisconsin - 980 jobs
Customer Service Representative
Weather Shield Windows and Doors 4.3
Collections representative job in Medford, WI
Weather Shield, now a part of the Pella Family of Brands, is seeking a Customer Service Representative. This role is to provide the best customer service for our customers in alignment with the business objectives and goals of the organization. You will assist customers and other team members regarding product, pricing, status of orders, or any other questions they may have. This is a fulltime onsite position that reports to the Medford, WI office. Hours are generally 8am - 5pm central time, with rotational coverage of 7am shift and 6pm shift.
This is a welcoming team that is ready to provide training. This position is perfect for someone that enjoys helping others, takes pride in contributing to a team, and has strong computer skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responding to phone calls from customers and be a proactive voice of the company to them.
Identify and enter no-charge orders, credit memos and returns.
Research and resolve problems regarding orders.
Assist sales reps with product and procedural issues.
Respond to customer inquiries in a timely manner.
Follow up on orders that need attention.
Assist customers in learning our systems and using our tools.
Work with customers to fulfill their window and door buying needs.
Suggest additional products/options where appropriate.
Train and provide guidance to new team members to enhance customer service.
Suggest improvements to systems and procedures.
Help to implement changes that improve quality and efficiency.
Test new and updated programs.
Perform other job-related duties as necessary to fulfill responsibilities of the position.
Process Job Site service requests.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Excellent verbal and written communication skills, good reasoning skills and attention to detail
Ability to prioritize and organize work, analyze problems, offer suggestions and question inconsistencies.
Must be organized and have a friendly, courteous, helpful and positive attitude.
EDUCATION: High school diploma or equivalent preferred.
EXPERIENCE: Varying levels accepted.
COMPUTER SKILLS: Keyboarding skills, familiarity with general business applications.
PHYSICAL DEMANDS: Ability to sit for extended periods of time. Physical activities required are finger dexterity necessary to operate equipment used in the position, talking, seeing and hearing. Walking, sitting, bending/stooping, pushing/pulling and minimal unassisted lifting (up to 20 pounds) associated with the job duties is required.
EMPLOYEE ACKNOWLEDGEMENT:
This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability.
$34k-39k yearly est. 1d ago
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Customer Service Representative
Connect Search, LLC 4.1
Collections representative job in Milwaukee, WI
Hours: 8:00am - 4:30pm, Monday-Friday
Compensation: $19-22/hour
Benefits: For eligible employees, Medical, Dental, & Vision Insurance available and 401(k)
This role serves as a primary point of contact for customers while supporting daily customer service operations. The position is responsible for processing customer orders, identifying customer needs, providing product information and suggestions, and assisting with the resolution of customer issues. This role plays an important part in delivering a professional, responsive customer experience in a fast-paced, in-office environment.
Key Responsibilities
Process customer orders received by phone, email, fax, or mail
Interpret customer requirements by checking product availability, providing specifications, and recommending appropriate products
Introduce new or alternative products when applicable using proactive selling techniques
Respond to customer inquiries and resolve issues
Follow up with customers regarding order status and resolution
Negotiate and process resolutions
Provide assistance and price quotes and complete required documentation to place orders into production
Required Skills & Experience
3+ years of recent high-volume call center experience
Ability to calculate discounts and percentages and apply basic algebra concepts
$19-22 hourly 5d ago
Customer Service Representative
Strike Up Inc.
Collections representative job in Madison, WI
Job Title: Customer Service Representative
Job Type: Full Time
About Us
Strike Up! As a CSR, you'll be on the front lines of our growth strategy, connecting with prospective customers, understanding their needs, and delivering value that makes a measurable difference. We're building a team that values integrity, performance, and people-and we want you to be part of it.
Job Summary
As a Customer Service Representative you'll be the key point of contact for customers. You'll answer any questions, queries and concerns all while being the face of the company! Your role ensures that all customers feel informed, supported, and excited while learning about our Client.
Key Responsibilities
• Engage with customers face to face providing friendly support
• Proactively identify customer needs and recommend appropriate products, upgrades, or solutions
• Handle inquiries related to pricing and general information
• Achieve individual and team sales targets through excellent service and persuasive communication
• Maintain up-to-date knowledge of our client's products and services
Qualifications
1-3 years of experience in customer service, event coordination, or hospitality
Excellent verbal and written communication skills
Strong problem-solving skills and the ability to stay calm under pressure
High attention to detail and exceptional organizational skills
Positive, team-oriented attitude with a passion for creating memorable experiences
What We Offer
Competitive salary and benefits package
Opportunity to travel to live events (as applicable)
Fun, collaborative, and creative work environment
Clear growth path in the customer experience and events space
Exposure to exciting high-profile brands
How to Apply
We'd love to hear from you! Please submit your resume for consideration. We will be conducting virtual interviews starting later this week on Zoom.
$29k-38k yearly est. 1d ago
Customer Service Representative
Americold Logistics, LLC 4.7
Collections representative job in Jefferson, WI
Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve Customer Service Representative, Customer Service, Representative, Manufacturing, Retail
$29k-37k yearly est. 3d ago
Customer Service Representative
Graff 3.6
Collections representative job in Oak Creek, WI
GRAFF, a division of Meridian International Group, is an Oak Creek, Wisconsin area-based global manufacturer and distributor of high-end, luxury kitchen and bath faucets, fixtures, and accessory products.
We are currently seeking a talented Customer Service Representative to join our growing team and provide a high level of professional customer service.
The successful candidate will have a minimum of 3 years of professional customer service experience in a manufacturing or distribution operation. This position entails order entry in our ERP system as well as answering incoming calls for customer inquiries, from order status, product information to order placement. The Customer Service Representative will be adept at multi-tasking in a fast-paced environment with exceptional communication skills. This is an on-site position.
Key Duties and Job Responsibilities:
Provide superior customer service to both internal and external customers via phone and email.
Answer high phone call volume to respond to customer requests and provide resolution to customer concerns.
Prepare, review, process and accurately enter a high volume of sales orders.
Support field sales staff including Regional Managers and Manufacturer's Sales Reps.
Administrative support activities, as needed, including issuing product returns and credits and special projects.
Provide applicable basic technical support regarding product and application questions.
Performs other related duties as assigned.
Knowledge, Skills, and Abilities:
A strong customer focus and approach with outstanding customer service skills.
The ability to multi-task and time management skills in a fast-paced environment.
Detail orientation and accuracy in the administration of customer accounts and data.
Proficient technology and computer skills including Microsoft Office, particularly Excel and Outlook, and CRM or ERP software systems for order entry.
Interpersonal skills to relate to customers and address their concerns diplomatically.
Exceptional follow-up and organizational practices to best serve customers' needs.
Education and Work Experienced Desired:
Bachelor's degree or equivalent related combination of professional experience and education/training desired.
Three years of professional customer service experience in a manufacturing or distribution setting is required
GRAFF offers a comprehensive employee benefits package available including medical, dental, and vision insurance, both company paid and voluntary supplemental life insurance, short and long-term disability insurance, PTO (Paid Time Off), and a 401k plan with a company match.
If this opportunity sounds like a career fit for you, we would love to hear from you. Please send your resume and starting salary requirements for immediate consideration for the Customer Service Representative role.
Please visit our websites for additional information regarding our growing organization and team: ********************* and ********************
$29k-37k yearly est. 5d ago
Customer Service Representative
Spectrum Staffing Services/Hrstaffers Inc.
Collections representative job in Elm Grove, WI
This full-time Customer Service Representative role supports daily production and customer needs within a reconditioning and manufacturing environment. The position plays a key role in coordinating customer orders, processing production documentation, and ensuring smooth communication between customers, sales, and operational teams. This role offers hands-on exposure to manufacturing operations, customer interaction, and cross-functional collaboration.
RESPONSIBILITIES
Serve as a primary point of contact for customers by responding to calls, emails, and written inquiries regarding pricing, lead times, order status, and product questions.
Create, enter, and maintain customer purchase orders, sales orders, and production orders while ensuring data accuracy within internal systems.
Prepare quotes, confirmations, and order updates while supporting sales initiatives, expediting requests, and customer follow-ups.
Process reconditioning documentation including routing, sorting, output tracking, and preparation of production paperwork with required instructions.
Coordinate order flow and priorities with production teams and leadership to meet customer delivery expectations.
Support shipping and order completion activities by reconciling quantities, closing orders, preparing delivery paperwork, and maintaining organized records.
Receive, unpack, sort, and identify incoming customer tools and materials for processing.
Assist with account maintenance, system updates, inspections, returns, credits, and data corrections as directed.
Provide administrative and operational support to leadership to ensure daily production and customer service goals are met.
Develop and maintain working knowledge of products, services, and reconditioning capabilities.
QUALIFICATIONS
Previous experience in customer service, order processing, or administrative support within a manufacturing or industrial environment preferred.
Strong communication skills with the ability to professionally interact with customers and internal teams.
High attention to detail and accuracy when managing orders, documentation, and system data.
Ability to prioritize tasks, manage multiple requests, and work effectively in a fast-paced environment.
Proficiency with basic computer systems and order management or ERP platforms is a plus.
BENEFITS
Full-time, day-shift schedule providing work-life balance.
Opportunity to gain experience in manufacturing operations and production coordination.
Collaborative team environment with exposure to multiple departments.
Stable role within an established organization offering long-term growth potential.
Hands-on involvement in processes that directly impact customer satisfaction and operational success.
$29k-38k yearly est. 3d ago
Account Service Representative
Belmark Inc. 4.2
Collections representative job in De Pere, WI
Job Description
Come Join Our Team as an Account Service Representative!
An effective Account Service Representative is responsible for providing exceptional customer service to all customers (internal and external) by providing solutions to meet each customers' unique requirements. Must excel at working in a fast-paced team environment in which he/she is responsible for effectively communicating with customers, and various internal personnel while delivering world class customer service. This is a customer-facing position that requires superior verbal and written communication skills. Responsible for supporting the sales team by ensuring high customer satisfaction with specific focus in the areas of speed-to-market, service development and quality while supporting Belmark's Mission Statement, Purpose, and Guiding Principles.
Schedule: 8:00AM - 4:30PM, Monday - Friday
*Internal Application Deadline: 1/19/2026 at 4:30PM CST*
What will I do in this role?
Responsible for following all safety procedures as required by the role, and for nurturing a food safety culture by adhering to all Safe Quality Foods requirements.
Responsible for developing trust and strong business relationships with both internal and external customers. Must be able to understand and anticipate a customer's specific needs and act as their advocate within the organization while demonstrating a sense of urgency and employing critical thinking skills to resolve issues promptly.
Responsible for effectively navigating and utilizing five core operating systems, along with numerous supporting applications, to successfully perform the role.
Responsible for participating in continuous learning opportunities while adhering to best practice methodology.
Responsible for successfully onboarding new customers to Belmark through understanding and communication of Belmark's processes as well as introduction and guidance on customer-facing applications. Ensure all customer-specific records for new and existing accounts are maintained with a high level of accuracy.
Responsible for assisting in the management of customer projects by due date. Must be able to communicate with customers and appropriate internal teams effectively and proactively regarding project status, activity, timelines, and deliverables using appropriate systems/programs.
Responsible for managing receipt of art files provided by customers for new and revised items, entering the corresponding information into the Belmark operating system, and managing the art project from receipt of file through proof approval.
Responsible for managing customer product line assets that are produced at Belmark. This includes managing specs for individual items ensuring up-to-date information is stored in the appropriate Belmark database.
Responsible for purchase order entry and management. Must be able to prioritize, monitor, and answer questions regarding order status for external and internal customers.
Responsible for supporting customer visits, press approvals, as well as making presentations to prospective and current customers, as needed.
Responsible for managing customer complaints as well as communicating complaint resolution information to customers as required.
Responsible for meeting or exceeding quality and productivity rates within department standards as developed and communicated.
May occasionally be required to travel with the sales representative to a customer's facility. Any travel to a customer's facilities is for the purpose of landing new accounts and ensuring the next purchase order is placed with existing accounts.
May perform other duties as assigned by manager.
Great benefits for the entire family!
Health, Vision, Dental plan with Wellness discount
FREE On-site Health Clinic
Flexible Spending Account
Life Insurance
401(k) and Profit Sharing Plan with 6% match
Paid vacation AND personal time
Paid holidays beginning day one
Employee Assistance Program
FREE On-site Fitness Center
Knowledge, Skills & Abilities Required:
Must exhibit excellent interpersonal skills with the knowledge of and the ability to effectively utilize the English language in verbal and written form.
Ability to operate a computer, a variety of standard office equipment, have working knowledge of Microsoft Office Suite programs.
Ability to adapt to evolving systems, technologies, and software updates to meet customer needs.
Ability to add, subtract, multiply, and divide whole numbers, decimals, and fractions.
Ability to read, comprehend, and follow written and oral instructions.
Ability to meet deadlines.
Requires high attention to detail.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
Ability to prepare written materials, and articulate goals and action plans.
Ability to give, receive, and analyze information.
Requires education as is generally acquired through an Associate's degree and related work experience, or 3-5 years equivalent work experience. A Bachelor's degree is preferred.
Regular attendance is required, may be required to work some overtime.
Ability to: stand for 25% of work time; walk for 25% of work time; and sit for 50% of work time.
Ability to: use hands 60% of work time; reach above shoulder 10% of work time; and lift up to 10 pounds or less 30% of work time.
Ability to: see clearly at 20 inches or less; and clearly identify and distinguish colors.
Working Conditions:
Normal office environment.
Normal manufacturing environment.
May be some exposure to vibrations, noise, and chemical odors.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word “may”.
Non-sales job postings are limited to residents in the states of Wisconsin and Arizona only.
Belmark is an Equal Opportunity Employer.
$34k-41k yearly est. 11d ago
Billing Specialist- Milwaukee, Wisconsin
A-1 Services 3.7
Collections representative job in Oak Creek, WI
Job Description Billing/Payroll Specialist, A-1 Services
We are an HVAC/Refrigeration repair company based out of Oak Creek, WI. We service Southeast Wi and Northeast Illinois. Our company is looking for a billing specialist that will handle all billing for multiple departments. You will also be responsible for incoming phone calls from customers, answering technician questions, and providing work orders, purchase orders, and any other duties assigned by the office manager.
We offer a competitive benefit package including health insurance coverage, paid holidays and vacations plus more. If you think that person is you, please contact us. This is a direct hire full time position, Monday thru Friday.
As a Billing Specialist, you will ensure the accurate and timely processing, and distribution of invoices for assigned clients, in accordance with company policies and procedures and government legal requirements.
Job Responsibilities:
Assist with Payroll
Process customer invoices, ensuring accurate and timely billing.
Utilize accounting software to process invoices for customers.
Verify and match time sheets to correspond with invoicing.
Respond to invoicing questions and concerns.
Answering phone calls on a multiple phone line system and record incoming calls on a daily basis
Answer incoming calls to issue work orders and purchase orders for technicians
Perform other duties as requested.
Job Requirements:
High School Diploma or equivalent,
Associate Degree in Accounting or Finance is preferred
Proficient with Adobe Acrobat, Microsoft Word, Excel, and Outlook
Job Type: Full-time
Competitive pay
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
For more information about Tech24 and our career opportunities visit *********************************
$32k-43k yearly est. 5d ago
Mortgage Loan Servicing Representative - To 50K - Milwaukee, WI - Job 3583
The Symicor Group
Collections representative job in Milwaukee, WI
Mortgage Loan Servicing Representative - To $50K - Milwaukee, WI - Job # 3583Who We Are
The Symicor Group is a boutique talent acquisition firm based in Schaumburg, IL & Rockport, TX. Our nationally unique value proposition centers around providing the very best available banking and accounting talent. In fact, most of our recruiters are former bankers or accountants themselves!
We know how to evaluate the very best banking and accounting talent available in the market. Whether you are a candidate seeking a new opportunity or a bank or company president trying to fill an essential position, The Symicor Group stands ready to deliver premium results for you.
The PositionOur community bank client is seeking to fill a Mortgage Loan Servicing Representative role in the Milwaukee, WI market. The successful candidate will be Responsible for escrow and loan servicing tasks, responding to internal and external customer inquiries related to mortgage and consumer loans, providing high-quality customer service and supporting insurance and investor servicing functions as needed.The position includes a generous salary of up to $50K plus incentives and an excellent benefits program. (This is not a remote position)
Mortgage Loan Servicing Representative responsibilities include:
Escrow management for the Mortgage and Consumer Loan Portfolio:
Establish and maintain escrow accounts within the bank's core system.
Perform escrow analyses and ensure timely disbursement of property taxes.
Track and address delinquent property taxes.
PMI Administration:
Activate, disburse, and close PMI.
Regulatory and Policy Compliance:
Ability to adhere to all regulations, investor requirements, and internal policies.
Investor Servicing Support:
Assist in the management of investor servicing portfolios, including:
Monitoring and maintaining Freddie Mac and FHLB portfolios and associated payment activity.
Remitting payments, payoffs, and other transactions to the secondary market, and resolving any edit requests.
Performing a variety of investor servicing functions as needed to support ongoing operations.
Compiling and forwarding audit documentation in accordance with investor requirements.
Executing monthly investor accounting cycles and processing related invoices.
Reviewing and working investor-related reports to maintain up-to-date and accurate data.
Staying current on investor servicing guidelines and reporting obligations.
Perform A+ Warehouse lending responsibilities as needed.
Insurance Monitoring:
Monitor, disburse, and scan hazard and homeowners insurance documentation.
Establish force-placed flood insurance coverage in compliance with regulatory guidelines.
Reporting and Reconciliation:
Reconcile internal investor and ledger accounts.
Review various reports to identify and resolve exceptions, errors, and out-of-balance items.
Loan Servicing Support:
Verify year-end loan documentation and work internal loan reports.
Perform servicing tasks such as:
Credit references and mortgage verifications.
Generating and applying payoff requests (via check or wire).
File maintenance and construction draw processing.
Responding to customer inquiries and servicing requests.
Provide excellent internal and external customer service.
Any other duties as assigned.
Who Are You?
You're someone who wants to influence your own development. You're looking for an opportunity where you can pursue your interests and your passion. Where a job title is not considered the final definition of who you are, but merely the starting point for your future.
You also bring the following skills and experience:
High School diploma or equivalent required.
Six months to two years related experience and/or training; or equivalent combination of education and experience.
Experience with Jack Henry SilverLake a plus.
Strong problem-solving and critical thinking skills.
Self-starter, inquisitive, decisive, and accountable.
Ability to prioritize and organize workflow, complete simultaneous projects by required deadlines.
Regular, dependable attendance and flexibility in schedule when required.
Professionalism in written and verbal communication, demeanor, and appearance; able to interact positively with coworkers and customers.
Strong analytical skills, numerical aptitude, and ability to plan ahead and solve problems.
High attention to detail and a strong commitment to accuracy.
Demonstrates teamwork and initiative to support branch or department success.
Take the initiative to learn and share industry knowledge.
Accept and deliver constructive criticism with tact and respect. Ability to retain knowledge gained from corrections or errors.Handles confidential conversations and information in a professional and ethical manner, in line with bank policies.
The next step is yours. Email us your current resume along with the position you are considering to:
************************
$50k yearly Auto-Apply 60d+ ago
Senior Epic Hospital Billing Analyst
Cardamom Health
Collections representative job in Madison, WI
Title: Application Analyst - Hospital Billing Department: Information Technology Reports to: Manager, Patient Financial Systems Status: Full-Time Exempt Employee, contract, 40 hours a week, 3-5 months (W2)
The Application Analyst for Hospital Billing is responsible for the validation, design, build, testing, and implementation of the Epic Hospital Billing systems. This role requires a strong understanding of project scope, schedule, and quality within the Epic Hospital Billing applications. The analyst follows detailed work plans and demonstrates competency in system analysis and implementation activities, including workflow analysis, data collection, reporting needs, and technical troubleshooting related to vendor software.
This position identifies issues that may impact deadlines or deliverables, escalates them to the Product Lead, and collaborates with leadership to resolve problems and apply risk mitigation strategies.
KEY RESPONSIBILITIES
(Not all-inclusive and may vary with assignments)
Essential Functions
The Epic Hospital Billing Analyst serves as the primary validation, build, and support contact for the Epic Hospital Billing Team and coordinates all questions and issues that arise during implementation and support phases. Responsibilities include:
Acting as the primary support contact for the application.
Serving as a bridge between end users and Epic staff.
Helping Epic staff understand the east-coast client's operational needs and supporting validation of workflows and Model System configuration.
Coordinating all issues that arise within the application area.
Participating in all phases of system implementation (planning, build, testing, training, go-live, and post-go-live support).
Adhering to standards for naming conventions, numbering, and security classifications.
Understanding application specifications and preparing detailed documentation as needed.
Investigating and validating user preferences and operational needs.
Developing and maintaining internal procedures.
Collaborating with the team and vendor to create and execute implementation plans.
Assisting HRRC, SBO, Revenue Integrity & Management, and Research staff in documenting processes and issues.
Facilitating identification and resolution of system issues that impact enterprise operations.
Developing strong knowledge of organizational processes, policies, and business operations as they relate to the project.
Actively participating in go-live and post-live support, including training, issue management, and application updates (requires flexibility for various shifts during go-lives and upgrades).
Leading application team meetings as needed.
Participating in leadership and project meetings.
Facilitating accurate and efficient communication between all involved parties.
Ensuring completion of project tasks in accordance with established procedures, including change control.
Assisting facilities in meeting evolving regulatory requirements.
Breaking down complex problems into manageable tasks.
Working independently and collaboratively across functional areas and organizational levels.
Recording time accurately and promptly against assigned tasks.
Contributing to and consistently applying the east-coast client's policies, procedures, and standards of professionalism in all interactions.
Conducting oneself in alignment with the Corporate Compliance Assurance Program and supporting the mission and goals of the organization.
Participating in information security awareness programs and reporting suspected fraud, abuse, or policy violations as appropriate.
Working within an Agile framework, ensuring tasks are prioritized and executed within two-week sprints.
FUNCTIONAL ABILITIES
(Including but not limited to)
Excellent interpersonal skills for day-to-day interaction with hospital entities, billing offices, and department leadership.
Strong written and verbal communication skills.
Experience in SBO (including statements, vendor extracts, and reporting), Client Billing, and Research Billing.
Willingness to travel between facilities.
Availability to attend training classes out of state, which may require overnight travel.
Ability to manage high visibility and communication with senior management under project deadlines.
Independent judgment and confidentiality in handling sensitive information.
Ability to work effectively in a fast-paced environment while maintaining high quality and timeliness.
Willingness to provide regular on-call support and work overtime as needed to meet project demands.
KNOWLEDGE AND SKILL REQUIREMENTS
Education, Training, and Experience:
Bachelor's degree and at least 3 years of experience in a progressive IT role.
Working knowledge of relevant policies, procedures, and business operations.
Proficiency in Microsoft Office, Microsoft Project, and Visio.
Proven ability to manage deadlines and shifting priorities.
Strong project management skills, including meeting facilitation, prioritization, conflict resolution, and issue tracking.
Excellent communication and follow-up skills.
Detail-oriented with the ability to identify and clarify complex system requirements.
Strong problem-solving, interpersonal, and self-motivation skills.
Epic certification (or the ability to obtain certification), including:
Resolute Hospital Billing Administration
Resolute Hospital Billing Charging
Charge Router
Research Billing
$43k-65k yearly est. 13d ago
Collections Representative (WI)
Revcycle Careers
Collections representative job in Milwaukee, WI
Job DescriptionDescription:
Please note - while this position is fully remote, candidates must be residents of Wisconsin, Kansas, Georgia, Oklahoma, Florida, Arkansas, Tennessee, Utah, or Idaho to be considered.
Are you driven by results and motivated by uncapped earning potential? Join our growing collections team, where your skill, persistence and professionalism can directly translate into unlimited income! This role offers a unique opportunity to build a rewarding career in debt collection while helping consumers resolve outstanding balances with dignity and respect.
What to expect as a CollectionsRepresentative: While we currently focus on medical collections, we will soon be expanding into other financial services. In this position you will contact consumers with past due balances and help them find a resolution. Individuals who are successful in this role are reliable and accustomed to a set schedule. They enjoy speaking with many people throughout the day. They are great listeners and empathetic while negotiating an acceptable payment arrangement for both parties.
Compensation Overview:
Start: You will start with an hourly rate of $20 in a virtual training class led by experts in the field. You will learn the basics of technology, required laws and standards, call negotiations.
6 Months: By this time, collectors are expected to perform at a minimum quality and collected fees level. You will transition to $17/hr which allows you to earn performance-based bonuses in addition to the wage. This will position you well to increase your income, while still having a safety net. The combination of a lower hourly rate plus bonus puts you in a position where you should be earning in
excess
of your starting rate.
Full Commission: Once you have mastered your role as a collector, you may elect to go on full commission. This allows the company to pay you the maximum amount of compensation for your quality work (KPIs) and collected fees. This is the compensation plan of choice for the top collectors, capable of earning near six figures and with NO CAP to their income!
Work from your home or in our Marshfield, WI office. A private office space is required.
Monday through Friday (8AM-5PM CST / 9AM-6PM ET) full time schedule. If collectors elect to move to a commission plan, the schedule changes to include two nights (8AM-7PM CST/9AM-8PM ET) per week in exchange for every other Friday off.
Please note that alternate schedules including evenings until 9:00 PM CST and Saturdays may become available to elect as routine or variations to normal schedule for 2026.
Paid Medical insurance includes personalized assistance to select from any qualified options in the marketplace. This enables you to select a plan which is most likely to enable you keeping coverage for things most important to you (i.e., Dr., clinic, meds).
Additional options for Dental/Vision, paid short-term disability and life insurance benefits.
Generous PTO (3 weeks per year) plus holiday pay and make-up time benefits begin within month three of employment
401K
Company shares profits through an annual discretionary bonus which employees can have in full or deposit (some or all) into their 401k.
Exclusive employee discount program through Access Perks, providing a variety of discounts at local and national retailers, food, entertainment, travel, and more!
The company provides required equipment
Requirements:
Previously demonstrated experience working with customers to successfully resolve challenging situations is required.
Highly developed, professional communication skill suitable for conflict resolution is required.
Ability to self-manage in a remote office when working from home is a must as is attendance when scheduled. No absences are allowed during training.
Remote employees must have a private workspace and fast, reliable internet which meets speed test and other standards as confirmed through the selection process and ongoing during employment.
Experience in medical or other bill collection is welcomed, but not required.
If you are an experienced collector, we look forward to sharing with you how similar performance in our environment would be compensated and rewarded.
RevCycle is an Equal Opportunity Employer and does not discriminate based on any legally protected classification.
$17-20 hourly 25d ago
Billing Coordinator
Robert Half 4.5
Collections representative job in Port Washington, WI
The Company
Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.
Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you'll visit our website and learn more about Zurn Elkay at zurnelkay.com.
If you're ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!
If you are a current employee, please navigate here to apply internally.
Job Description
The CollectionsRepresentative performs a wide variety of credit and collection functions including processing and verifying applications for credit and soliciting payment on overdue accounts. Compiles necessary information from financial institutions such as banks and credit organizations to support credit decisions. Responsibilities also include documenting collection efforts, maintaining credit files documenting risk analysis support for unpaid invoicing, and executing timely written/verbal follow-up.
This position will be based in our Milwaukee, WI headquarters.
Key Accountabilities
Drive collection activity thru effective written and verbal communication in a fast paced goal oriented collections department
Provide excellent customer service investigating disputes, credit memo/refund processing, and review/process account adjustments
Develop strong relationships with internal/external customers to strategically resolve any type of inquiry or discrepancy with detailed statements, bills, product orders, etc.
Perform credit checks on new customers or existing customers as needed, and make sound decisions on credit limits.
Ability to work cross functionally through out the organization to address root causes of invoicing inaccuracies.
Qualifications/Requirements
High School Diploma
Minimum of 3+ years of experience in a similar role
Strong knowledge in Microsoft Excel, Word, and Outlook
Strong leadership, communication, and analytical skills.
Proficient mathematical skills
Capabilities and Success Factors
Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals.
Manages Complexity - Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
Drives Results - Consistently achieving results, even under tough circumstances.
Ensures Accountability - Holding self and others accountable to meet commitments.
Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Total Rewards and Benefits
Competitive Salary
Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
Matching 401(k) Contribution
Health Savings Account
Up to 3 weeks starting Vacation (may increase with tenure)
12 Paid Holidays
Annual Bonus Eligibility
Educational Reimbursement
Matching Gift Program
Employee Stock Purchase Plan - purchase company stock at a discount!
**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**
Equal Opportunity Employer - Minority/Female/Disability/Veteran
$26k-33k yearly est. Auto-Apply 55d ago
Collections Representative
Zurn Elkay Water Solutions Corporation
Collections representative job in Milwaukee, WI
The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.
Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you'll visit our website and learn more about Zurn Elkay at zurnelkay.com.
If you're ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!
If you are a current employee, please navigate here to apply internally.
Job Description
The CollectionsRepresentative performs a wide variety of credit and collection functions including processing and verifying applications for credit and soliciting payment on overdue accounts. Compiles necessary information from financial institutions such as banks and credit organizations to support credit decisions. Responsibilities also include documenting collection efforts, maintaining credit files documenting risk analysis support for unpaid invoicing, and executing timely written/verbal follow-up.
This position will be based in our Milwaukee, WI headquarters.
Key Accountabilities
* Drive collection activity thru effective written and verbal communication in a fast paced goal oriented collections department
* Provide excellent customer service investigating disputes, credit memo/refund processing, and review/process account adjustments
* Develop strong relationships with internal/external customers to strategically resolve any type of inquiry or discrepancy with detailed statements, bills, product orders, etc.
* Perform credit checks on new customers or existing customers as needed, and make sound decisions on credit limits.
* Ability to work cross functionally through out the organization to address root causes of invoicing inaccuracies.
Qualifications/Requirements
* High School Diploma
* Minimum of 3+ years of experience in a similar role
* Strong knowledge in Microsoft Excel, Word, and Outlook
* Strong leadership, communication, and analytical skills.
* Proficient mathematical skills
Capabilities and Success Factors
* Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals.
* Manages Complexity - Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
* Drives Results - Consistently achieving results, even under tough circumstances.
* Ensures Accountability - Holding self and others accountable to meet commitments.
* Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Total Rewards and Benefits
* Competitive Salary
* Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
* Matching 401(k) Contribution
* Health Savings Account
* Up to 3 weeks starting Vacation (may increase with tenure)
* 12 Paid Holidays
* Annual Bonus Eligibility
* Educational Reimbursement
* Matching Gift Program
* Employee Stock Purchase Plan - purchase company stock at a discount!
THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.
Equal Opportunity Employer - Minority/Female/Disability/Veteran
$26k-33k yearly est. Auto-Apply 56d ago
Collections Specialist
UW Credit Union 4.6
Collections representative job in Madison, WI
If you are passionate about helping people through life's challenges and thrive in a dynamic, member-first environment, UW Credit Union is looking for a Collections Specialist (internally known as a Credit Solutions Specialist) to join our close-knit team. We don't call it “collections” for a reason - our goal is to partner with members, understand their unique situations, and provide realistic solutions to get their finances back on track.
At UW Credit Union, humanity counts most. We know that life happens, and we approach every conversation with empathy, compassion, and persistence. Our delinquency rate is well below the industry average, thanks to our dedicated and skilled Credit Solutions Specialists who make a real difference every day.
Responsibilities
A Day in the Life of a Credit Solutions Specialist
No two days are the same. You'll pivot quickly to meet member and department needs while balancing multiple priorities in a fast-paced, call center-style environment. Here's what you can expect:
Take inbound calls, engaging in meaningful, often complex financial conversations.
Summarize next steps for members at the end of each call, thank them for reaching out, and ensure they feel supported.
Review and collect on assigned delinquent loans by gathering background data, documenting conversations, and sending required notifications.
Analyze accounts to determine the best next steps based on account type, balance, credit score, collateral value, and more.
Negotiate payment arrangements or loan extensions (typically 1-3 months) within established guidelines.
Meet specific department KPIs, including inbound/outbound call volume, promises to pay, dollars collected, and quality scores.
Collaborate with branch staff and internal teams to resolve member issues; escalate cases to management when appropriate.
Serve as a liaison for auto repossession agencies when needed.
Recommend operational improvements to enhance service and productivity.
Qualifications
What You'll Bring to the Team
Ability to work on-site three days per week.
2-3 years of experience in banking, retail, or customer service (call center experience strongly preferred; financial services call center experience a plus).
Strong customer service focus with the ability to handle difficult conversations and remain member-first in every interaction.
Ability to work in a fast-paced environment, pivot between priorities, and handle multiple systems and processes with accuracy.
Excellent communication, relationship building, problem solving, and organizational skills.
Strong attention to detail and sound decision-making.
Knowledge of lending, collections concepts, and applicable laws (including the FDCPA) preferred.
Spanish bilingual skills are a plus.
A team mindset with the ability to work independently and mentor others.
Why work for UW Credit Union?
Join one of Wisconsin's premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive:
21.5+ days annual paid time off (4+ weeks)
2 weeks paid caregiver leave
2.5 weeks paid new child parental leave
2 days paid volunteer time
11 paid holidays (includes your birthday!)
401k company match of up to 5%, plus approximately 4% discretionary match
Variable bonus reward
Competitive Medical, Dental and Vision plans, including domestic partner eligibility
Employee Assistance Program
And more!
$37k-44k yearly est. Auto-Apply 13d ago
Accounts Receivable and Procurement Support Specialist
Wow Logistics Company 4.1
Collections representative job in Neenah, WI
Who We Are
Joining the WOW Logistics team means becoming part of a culture that inspires employees to reach their full potential and rewards exceptional performance based on merit. These are among the values contained in the Little Orange Book, the foundation of our culture. As we enter an exciting phase of growth, new and existing employees have a tremendous opportunity to grow alongside the company as it scales.
How Your Role Fits In
The Accounts Receivable and Procurement Support Specialist is responsible for supporting the company's revenue cycle through accurate billing, timely cash application, AR reconciliations, and effective collection efforts. In addition, the position provides administrative and supplier-related support to the accounting and procurement areas, including maintaining documentation, coordinating vendor information, and assisting with department operations. The ideal candidate is detail-oriented, organized, and able to collaborate across teams in a fast-paced environment.
What you'll do:
Billing & Receivables Management
Apply customer payments daily, including lockbox deposits and ACH remittances.
Maintain accurate AR balances by reconciling activity, identifying unapplied or misapplied payments, and supporting aging report accuracy.
Collections & Dispute Resolution
Monitor aging reports and conduct timely follow-up on past-due accounts via phone and email.
Document and escalate unresolved issues related to payment delays, short-pays, or disputes.
Customer & Vendor Setup
Create and maintain customer records, ensuring accurate billing, tax information, and contact data.
Conduct and document credit checks and assist in setting credit terms.
Supplier Relations and Administrative Support
Organize and maintain accounting documents (W-9s, tax exemption forms, manufacturing certificates, registrations).
Maintain vendor contracts, certificates of insurance, waste-management letters of guarantee and related procurement documents.
Perform department administrative functions, including incoming/outgoing document distribution, scanning, file maintenance, deadline tracking, outstanding PO tracking and supply ordering.
Provide back-up support to the Accounts Payable team as needed.
What it takes to succeed:
High school diploma or equivalent required; Associate's degree in Accounting, Finance, or Business is a plus.
2+ years of experience in an accounts receivable, billing, general accounting or administrative role required.
Proficiency in Microsoft 365 including Outlook, Excel and Word.
Experience working with accounting or general business software and systems.
Demonstrated ability to maintain confidentiality and handle sensitive information with professionalism and integrity.
Our Commitment to You
At WOW Logistics, fostering a supportive work environment is an integral part of our shared pursuit of excellence. We demonstrate our commitment through an array of benefits, including incentive pay based on role, tuition reimbursement, employee recognition programs, health insurance, paid holidays, paid vacation, and more. Learn about our competitive benefits package on our website. (*************************************************************
Equal Opportunity Employer
WOW Logistics is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#CP1450
$34k-43k yearly est. 9d ago
Senior Collections Specialist
Breakthroughfuel 3.6
Collections representative job in Appleton, WI
The Senior Collection Specialist builds on the responsibilities of Collection Specialist I and II, handling more complex accounts and higher volumes of receivables. This role requires a deeper understanding of collection strategies and customer relationship management. The Senior Collections Specialist offers best in class service and support to internal and external customers within our finance collections department.
We're looking for someone who possesses these top traits: communication, results-driven, problem solver, patient, and thinks outside the box.
This position is located in Appleton, WI.JOB RESPONSIBILITIES
Managing a portfolio of complex accounts which includes more robust tasks such as analyzing reports, creating spreadsheets, and operating between multiple systems.
Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer.
Train and mentor Collection Specialists I and II.
Support special projects or handle specialty areas that require advanced technical knowledge
Actively engaged and provide best in class service to our customers nationwide
Use sound judgement when making decisions and thinking through various scenarios
Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
Find A Better Way
by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
Continuously learn and develop self professionally
Support corporate efforts for safety, government compliance, and all other company policies & procedures
Perform other related duties as required and assigned
QUALIFICATIONS
Required:
3-5 years of comparable experience and a strong ability to problem solve
An effective communicator who understands the importance of listening and being empathetic
Strong attention to detail and deadlines
Proficient use of multiple software programs such as Excel, PowerPoint, Word, and related
Possess strong technical skills
DIVISION:
U.S. AutoForce
U.S. Venture requires that a team member have and maintain authorization to work in the country in which the role is based. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency unless based on business need.
U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.
U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at **************.
$41k-54k yearly est. Auto-Apply 3d ago
Accounts Receivable Specialist
Martin Systems 4.6
Collections representative job in Green Bay, WI
Zeus Fire and Security was established in 2022 to build a national network of fire protection and security providers recognized for execution excellence across a variety of service lines and end markets. Zeus addresses customers' fire protection and security needs through a broad array of services from mission critical fire system installation, testing, and inspection to physical security system installation and video monitoring. Zeus was established with the purpose of partnering with industry-leading fire and security operators who are seeking a collaborative growth partner dedicated to inspiring and accelerating the long-term growth of business and team members. Zeus operates Alert Alarm and Security Resources Pacific of Hawaii, SMG Security of Illinois, national-account provider UAS, Independent Alarm of New Jersey, PASS Fire and Security of Missouri, Martin Systems of Wisconsin, Bayside Fire and Security and Absolute Security Group of Maryland, and Gallaher & Associates of Tennessee. For more information, please visit ************************************
About Martin Systems
Martin Systems is a leading provider of integrated security, fire, life safety, and technology solutions serving businesses and communities across Wisconsin. With a commitment to customer service, innovation, and technical excellence, Martin Systems delivers customized solutions in video surveillance, intrusion detection, fire alarms, camera systems, access control, and 24/7 monitoring. Backed by a team of experienced professionals and strategic partnerships with top-tier manufacturers, Martin Systems is proud to protect People, Property and Profits across the communities of Wisconsin. Martin Systems is proud to be a part of Zeus Fire and Security.
Role Overview
Zeus is looking for an Accounts Receivable Specialist to join the Finance team. Reporting to the Assistant Controller, this position will be responsible for handling all aspects of accounts receivable for the company's most complex accounts.
Key Responsibilities
Ensure all invoices are delivered to the customers via agreed upon method (spreadsheet, email, portal, etc.)
Reviewing account statuses and generating age analyses
Investigating and solving customer complaints and queries
Ensure disputes with service or install invoices are being addressed (responsible to follow-up with service/install/sales team when needed to ensure timely resolution)
Ability to work collaboratively with other departments to resolve issues impacting areas of accounts receivables for customers
All AR related contact with the customers assigned
Issuing credit memos when applicable
Performing account reconciliations and monitoring the customers' account details
Making sure invoices are paid - work with customers on payment collection when needed
Researching and resolving payment discrepancies
Making sure payments are correctly applied
Design and keep up to date methodology for organizing all information related to customer invoicing and payment collection
Reporting - details (customer) and summary - invoices, payments, unapplied
Ensuring compliance with the company's procedures
Protect organization's value by keeping information confidential
Provides consistent, professional, courteous, and high-quality customer service
Qualifications
Bachelor's degree required
3+ years of experience in billing and collections, or related experience
Strong analytical and problem-solving skills with a keen attention to detail.
ERP implementation and/or customer billing portal experience
Ability to work effectively both independently and as part of a team.
Excellent verbal and written communication skills.
Strong technology skills, specifically MS Excel, and the ability to navigate a fast-paced environment.
Work Requirements
The position is considered sedentary and requires extended periods of telephone and PC exposure.
EEOC Statement
Martin Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$31k-36k yearly est. Auto-Apply 8d ago
Senior Collector
Alto-Shaam 4.1
Collections representative job in Menomonee Falls, WI
Join the Alto-Shaam Team
Virtually Tour our Facility:********************************** GHjskWR
Whether you're just beginning your career or have years of assembly experience-you've come to the right place. Working at Alto-Shaam means you're part of a passionate team of people all working together towards one common goal. We want you on our team, because you believe in getting better every day. That kind of continuous improvement is what leads to promotions, pay raises, and company-wide innovation.
Since 1955, Alto-Shaam has pioneered industry-leading foodservice equipment that anticipates and responds to industry needs. Our solutions have helped generations of foodservice professionals enhance their menus while providing a greater return on their investment.
Job Description
The Senior Collector is responsible for managing and optimizing the company's accounts receivable portfolio. This role ensures timely collection of outstanding invoices, minimizes credit risk, and supports cash flow objectives. The Senior Collector will work closely with internal teams and external customers to resolve payment issues and maintain strong relationships.
The ideal candidate for an Senior Collector would be able to do the following:
Collections Management:
Proactively manage the entire portfolio of customer accounts to ensure timely payment.
Monitor aging reports and prioritize collection efforts to meet DSO (Days Sales Outstanding) targets.
Process Improvement:
Identify and implement best practices to streamline collection processes.
Assist in developing policies and procedures for credit and collections.
Customer Communication:
Contact customers via phone, email, and written correspondence regarding overdue invoices.
Negotiate payment arrangements and resolve disputes professionally.
Credit Risk Assessment:
Review and analyze customer creditworthiness; recommend credit limits and terms.
Collaborate with finance and sales teams to mitigate risk on new and existing accounts.
Qualifications
For a candidate to be successful as a Senior Collector they must have:
Education:
Associates Business Degree or higher
Experience:
Minimum 5 years of experience in credit and collections, preferably in manufacturing or distribution.
Strong comfort with Microsoft Office Suite (Outlook & Excel) and strong knowledge of ERP systems (Oracle experience is a plus).
Skills:
Excellent negotiation and communication skills.
Strong analytical and problem-solving abilities.
Ability to work independently and manage multiple priorities.
Experience handling large, complex accounts.
High attention to detail and commitment to accuracy.
Additional Information
For more information about our benefits, job duties, and company values, go to
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$33k-41k yearly est. 7d ago
Collections Specialist - Madison, WI (On-site)
Gainwelltechnologies
Collections representative job in Madison, WI
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Join Gainwell Technologies and play a key role in helping clients manage financial operations efficiently and compliantly. As a Collections Specialist, you'll handle outbound and inbound communications with customers to resolve outstanding accounts, maintain accurate documentation, and ensure a positive client experience while upholding all compliance standards.
Your role in our mission
* Conduct outbound and inbound collection calls using automated systems to assess account status and support resolution.
* Document all communications and updates accurately to maintain account history and compliance records.
* Verify loan or account details, ensuring proper authorization and adherence to client specifications.
* Facilitate customer payments through approved systems and assist with repayment arrangements as needed.
* Maintain accurate customer data and process updates to ensure timely and correct account information.
What we're looking for
* Minimum 2 years of experience in credit or collections operations.
* Familiarity with the Fair Debt Collection Practices Act (FDCPA) and related compliance requirements.
* Strong communication and customer service skills.
* Proficiency in Microsoft Office applications and business systems software.
* Ability to negotiate payment terms while maintaining professionalism and empathy.
What you should expect in this role
* 100% onsite position at our Madison, WI office located at 313 Blettner Blvd.
* Full-time schedule, Monday-Friday (40 hours per week), following standard Central Time business hours.
* Opportunities for professional growth, ongoing training, and skill development.
* A supportive, collaborative work environment focused on quality, compliance, and client satisfaction.
* Comprehensive benefits package including health, dental, and vision insurance, 401(k) with company match, and additional voluntary benefits starting on day one.
* Paid time off, company-observed holidays, and vacation eligibility after the standard waiting period.
#LI-ONSITE
#LI-JT1
The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.