Customer Service Representative
Collections representative job in Santa Fe Springs, CA
As the department's first responder, the Tier 1 Customer Service Agent is crucial for building and maintaining the company's positive reputation. The role requires a high level of professionalism while assisting customers within our Zendesk ticketing system via phones, emails, text messages, and chat. Responsibilities also include, but are not limited to, processing customer returns, issuing refunds, handling claims, creating package replacements, supporting store associates, guiding customers through their shopping experience, troubleshooting technical issues, and triaging issues with other departments.
Essential Job Functions:
Provide amazing (above and beyond) service across multiple channels
Provides exceptional customer service leveraging strong problem solving and professional communication skills
Ensures all customer service assigned cases/activities are brought to resolution and properly communicated to the customer
Uses problem solving skills and works with internal resources to analyze requests/data and determine root causes of issues
Documents every customer service interaction in Shopify and Zendesk as appropriate for the interaction
Adheres to Customer Service procedures to handle escalation process for tier 2/3
Works as a team member and reports issues to management that are important to area/process improvement.
Uses appropriate judgment in upward communication regarding department or employee concerns.
Meets performance expectations (KPIs) by achieving or exceeding departmental goals and objectives such as quality and productivity measures (AHT, CSAT, etc…)
Continuously adhering to our Quality Assurance standards
Contributes to team effort to help achieve department objectives
Provide knowledgeable answers to questions about products, pricing and availability.
Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
Job Qualifications/Requirements:
Knowledge of Zendesk is a plus
Available during business hours, including evenings and weekends.
Be a creative problem solver
Comfortable working in a high stress fast changing environment
Polite, friendly attitude to deal pleasantly with customers and agents
Cheerful, engaged, and uplifting tone during customer interactions
Reliable in Attendance & Punctuality
Ability to work under deadlines
Strong multi-tasking skills
Type 45 WPM
Clear and articulate speaking voice
Command of the English language
Bilingual in Spanish a plus
Computer/Internet skills/Word/Excel
Mathematical skills
Organizational Skills
HS Diploma
Physical Demands: Sitting at a desk/computer all day. The environment is fast paced, and indoor temperature conditions apply.
WINDSOR EQUAL OPPORTUNITY EMPLOYER
Senior Collections Specialist
Collections representative job in La Verne, CA
Maintains responsibility for past due outstanding tuition balances. Manages the past due balance portfolio. Responsible for the assignment of accounts to the third party agencies. Responsibilities also include the active Perkins Loan program. Candidate must have strong customer service skills, along with the ability to multitask and work independently.
Minimum Qualifications
Bachelor's Degree form an accredited institution 1 year of experience working in a Student Accounts or Financial Aid Office 2 years of experience working in higher education Strong verbal, written communication and presentation skills. Excellent customer service skills Proficient in in Microsoft Office Experience with managing projects, tracking deliverables and following up on completion Ability to interact in a professional manner during stressful situations Ability to work effectively as a team player Ability to analyze, interpret data and make independent decisions
Preferred Qualifications
Strong working knowledge of computer systems and software applications. Experience with Banner, Cashnet and Cognos is desired Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds.
Data Collection Specialist (Temp Only)
Collections representative job in Corona, CA
Energy:
Forget about blending in. That's not our style. We're the risk-takers, the trailblazers, the game-changers. We're not perfect, and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. But our drive is unrivaled, just like our athletes. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.
A day in the life:
As a Data Collection Specialist at Monster Energy, you're the data dynamo driving our distribution network to new heights! Your mission? Capturing invoice-level data with the precision of a pro and ensuring it's as flawless as our flavors. You'll be the guardian of data integrity, alignment, and validation, fueling our reporting, forecasting, production, accruals, and promotional rebates with unstoppable energy. Get ready to rev up your skills and keep our enterprise running at full throttle!
The impact you'll make:
Analyze and audit depletion data against the reporting distribution partners internal systems to ensure data accuracy and data quality meet the agreed upon standards
Perform audits; daily, weekly, monthly, and quarterly, volume and call point audits to ensure alignment in both internal and external systems
Manages the end-to-end process from creation to quarterly auditing of call points and their retail outlets ensuring alignment with outlet numbers, "doing business as" (dba), address, class of trade, premise type, and reporting hierarchy
Manage the matching process of reported outlets to the appropriate outlet master record through data gathering, entry, and validation as needed
Perform basic reporting through graphs and charts of large data sets to identify and correct inconsistencies and provide evidence to stakeholders and different departments to make informed decisions
Protect information provided in confidence from outside sources (bottlers and other business partners) and ensure this information is not disseminated to any unauthorized parties
Protects information and materials provided to third parties (e.g., consultants, vendors, suppliers, bottlers) by ensuring appropriate procedures are followed and parties are bound by company confidentiality agreements as necessary
Compile data-backed evidence, and gathers data as needed, to recommend and implement data strategies to improve existing data collection processes and tools
Analyze, validate, prioritize, and execute requests for maintenance to ensure the appropriate standards and governance rules are maintained
Work with leadership to write and maintain standard operating procedures for audits and perform all other duties and tasks as assigned
Who you are:
Prefer a Bachelor's Degree in the field of -- Statistics, Business, Data Analytics, Mathematics, or related field of study
Additional Experience Desired: Between 1-3 years of experience in data collection, data entry, or a related role
Additional Experience Desired: Between 1-3 years of experience in data collection tools and software such as Qualtrics, Google Forms, or similar
Computer Skills Desired: Proficiency in Microsoft Suite, including highly developed skills in Excel. Python and SQL is a plus
Preferred Certifications: Certifications in data management, database administration, or data analytics are a plus.
Additional Knowledge or Skills to be Successful in this role: Work effectively with cross-functional teams, including marketing, sales, and product development.
Monster Energy provides a competitive total compensation. This position has an estimated hourly rate of $27.40 - $36.54 per hour. The actual pay may vary depending on your skills, qualifications, experience, and work location.
Customer Service Teammate
Collections representative job in Riverside, CA
TEXT "GOMILES" to ************ to APPLY!
GO - Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation
Our Teammates in this role typically earn $18.50/hour, which includes a base pay of $16.50/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
Customer Service
Collections representative job in Redlands, CA
MUST RESIDE IN CALIFORNIA!!
We are a rapidly growing company that has more clients than we can see. We understand that it is a good problem to have, but we need more qualified people that will help us keep up with our growth.
What we do is provide benefits for labor unions, credit unions, and associations. Working with police departments, firefighters, teachers, postal workers and other labor unions as well. We have set up direct relationships with over 20,000 union associations around southern California.
What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills.
What we provide is a genuine career opportunity: training and mentorship, growth opportunities, and financial success.
The role of benefits coordinator is to simply educate these members who request information about the benefits that are available to them through their union affiliation. Sales involved only if the customer desires to opt in for additional benefits. No cold calling as we only work with union associations directly.
Requirements for consideration:
-Flexible hours
- Fluent in English (Bilingual in any language is a plus but not required)
Benefits
Health insurance reimbursement for all staff (upon qualification)
Life insurance at no cost
Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
UNION BENEFITS - Our staff also belong to a union which includes benefits
Free college classes for all members
Student Debt Reduction Program
Scholarship access for members and their children
Union provides life insurance (in addition to our company) for all members
Roadside assistance for all members
Identity Theft Protection for all members
Auto-ApplyBilling Coordinator
Collections representative job in Irvine, CA
Job Description
A prestigious national law firm is looking to add a Billing & Client Relations Coordinator to join its dynamic team. This role will support the firm's billing team and report directly to the Director of Billing & Client Relations.
Responsibilities:
Billing:
Assist with client invoice processing, including submission to various e-billing systems.
Support day-to-day billing and invoicing activities, ensuring accurate and timely processing.
Utilize Aderant Expert billing and iTimeKeep timekeeping software to manage billing functions.
Troubleshoot billing system-related issues and escalate as needed.
Assist attorneys and management with specialized billing arrangements for various clients.
Perform full cycle billing functions, including generating, logging, and tracking pre-bills and finalized invoices.
Input and modify time entries using Aderant EA Pro Billing Workspace.
Create and deliver invoices to clients via mail or electronic means.
Set up and manage accounts on third-party e-billing platforms.
Provide billing, accounts receivable, and payment analysis to partners and clients.
Work with internal teams to resolve billing discrepancies and ensure efficient invoice processing.
Assist with training new hires in billing processes and timekeeping systems.
New Business Intake:
Assist with client and matter intake processes, ensuring compliance with firm policies and procedures.
Review and validate client/matter data for accuracy in Aderant and other firm databases.
Coordinate with attorneys and administrative staff to ensure proper documentation and approvals for new matters.
Maintain and update client and matter records, ensuring accurate reporting and compliance with firm guidelines.
Provide support and guidance on conflict and risk management processes.
Collections:
Monitor and track outstanding accounts receivable, ensuring prompt follow-up on past-due invoices.
Coordinate with attorneys and clients to facilitate timely payments and resolve outstanding balances.
Generate and distribute collections reports for attorneys and firm leadership.
Assist in developing and implementing strategies to improve collections and reduce aged receivables.
Communicate with clients regarding payment status and resolve disputes, as necessary.
Requirements:
2-3 years of legal billing experience preferred.
Knowledge and/or experience in electronic billing required.
Proficiency in Microsoft Outlook, Excel, and report-writing software necessary.
Experience with Aderant EA Pro Billing required.
Strong organizational skills with attention to detail.
Ability to work independently while collaborating with attorneys, staff, and clients.
Many of our job openings can be viewed at **********************************************
Collections/Shared Services
Collections representative job in Santa Fe Springs, CA
Job DescriptionDescription:
Environmental Remedies is a growing asbestos abatement firm servicing San Diego County, Riverside County, and the San Francisco Bay areas. The firm is looking to fill a full-time Office Administrator/Collections Specialist position. This position requires excellent communication skills, strong attention to detail, and the ability to work in a fast-paced environment.
Duties & Responsibilities:
Contact individuals and businesses to collect outstanding debts
Generate and send monthly statements for contractor accounts
Communicates with project managers and logistics personnel to expedite invoicing and collection efforts
Process and issue invoices and completion letters
Negotiate payment arrangements and settlements with debtors
Maintain accurate and up-to-date records of all collection activities; prepare collection status reports twice a month for management
Follow company policies and procedures regarding debt collection
Provide excellent customer service while handling sensitive financial matters
Understand financial concepts such as debits, credits, and accounts payable
Monitor and collect accounts receivable payments
Ensures operation of office equipment by calling for repairs and maintaining needed equipment inventories
Assists clients, vendors, and visitors with general questions such as whom to contact, office hours, office locations and directions, and any other routine information requested.
Writes/prints manifests and assembles required project documentation in accordance with company procedures; assists Project Coordinators with creating and processing job files.
Researches and provides relevant project related information to project managers, customers, accounting team, and management, as needed
Orders and maintains necessary levels of office supplies
Answer general office calls and distribute to the appropriate personnel
Assist with all compliance upkeep and filing
Contributes to team effort by accomplishing related tasks as needed
Requirements:
Qualifications and Experience:The requirements listed below are representative of the knowledge, skill, and/or ability required:
2+ years experience as receptionist/administrative assistant in an office environment required
2+ years of collections experience
Availability to work 40-45 hours/week
Quickbooks experience preferred
Salesforce experience preferred
Excellent communication and interpersonal skills, including the ability to maintain effective working relationships and communicate verbally and in writing in a professional, courteous manner with clients, team members, and other business contacts, required
Ability to operate standard office equipment such as fax machine, copiers, scanners, phones and computer
Demonstrated proficiency MS Office products required
Demonstrated ability to communicate in writing and have excellent grammar; spelling and proofreading skills, required
Ability to pay close attention to detail and be highly organized and accurate, and use good judgment, required
Demonstrated to maintain regular attendance and punctuality, and maintain a professional appearance, required
Must possess a friendly, polite and professional demeanor at all times
Bilingual in Spanish is a plus, but not required
Education:
High school graduate or GED equivalent required; advanced education preferred
GLOVIS: Senior Analyst, MQ Administration Billings Temp
Collections representative job in Irvine, CA
The Logistics Administration Associate position is responsible for the incoming manual invoices from various carriers for Glovis's customer(HT), verifying invoices with backing documentation(such as the bill of lading, POD (Proof of Delivery) and email confirmation from ops, etc). Responsible for creating carrier's AP tracker file for AP upload file to post SAP.
Invoice verification
Verify manual inbound and outbound invoices to make sure billed rates meet guidelines as agreed on each of their specific contract
Review supporting documentation such as bill of ladings and other submitted documentation to ensure accuracy on invoices
Create AP tracker by collecting payable invoices(check duplicated invoices/verify correct code, description and matching total, etc)
Submit (save) AP tracker to admin share drive and send same file by email to manager and specialist for posting data on SAP
When required, communicate vendors for payment status and required necessary data for billing
Ensure all charges are billed correctly including: A/R, A/P, Additional charges, etc.
Combine passthrough AR invoice and backing documents and send to HT on time
Submit all document and information related account if customer requires asap
Manage and process the detention invoice and request approval in a timely manner
Make sure to keep all records related to AR/AP for audit purpose
Manage and report any accessories charge due to operation issues
Manage all accounts in current without aging request billing summary within timely matter within 60
Prepare and generate all manual AR invoices that need to be send to HT
Manage/update the vendor/customer code file
Make sure to have all current accounts info for customers and vendors
Creating reports (LTL, BX, Ocean, ST and WH summary for month-end preparation)
Audit the accounting file for dedicated program carriers
Prepare, review, and audit all data entry (rates, GL code, Freight code, etc.) for month-end closing
Stand by for any inquiry from manager for verifying account data just in case for month-end closing
Assisting manager and team members on any projects as needed
Collection Representative
Collections representative job in Anaheim, CA
Conifer Health has been providing managed services to health systems, their health plans and managed populations for more than 30 years. Our value-based solutions enhance consumer engagement, drive clinical alignment, manage risk, and improve financial performance.
Our purpose of providing the foundation for better health fuels our clients to meet the unique needs of the communities they serve.
Job Description
Summary:
Responsible for providing quality customer service while performing collection of assigned outstanding, aged account balances. Documents all collection activity; maintains and organizes unit and responds to all correspondence, communication and/or verbal inquiries from all relevant parties. Understands and adheres to all policies and procedures, as well as local, state and federal regulations, relevant to their area of operation.
Essential Functions:
Maintains exceptional service and integrity with customers and client accounts through accurate, timely, relevant, and quality work efforts of all inventory assigned to the self-pay billing revenue cycle and call center.
Drives inquiries from customers and clients towards resolution which includes the identification of the appropriate source of payment or assistance program
Records and maintains complete and accurate documentation of all activity performed on appropriate medium.
Informs management of operational issues impeding performance or customer satisfaction including but not limited to those impacting the customer, client, or the company
Qualifications
Minimum Education/ Licensures/Qualifications
High School Diploma or equivalent
2 years Call Center experience and/or Collections experience
VERY Customer service driven / Must be friendly!
Able to work in a fast-paced environment / handle large volume
Ability to adhere to daily schedules
Ability to handle both inbound and outbound calls
Must have Auto-Dialer Experience
** Healthcare background not required but highly preferred, these candidates can come from banking or auto.
Additional Information
Advantages of this Opportunity:
Competitive salary, negotiable based on relevant experience
Benefits offered, Medical, Dental, and Vision
Fun and positive work environment
Monday-Friday must be available from 8:00AM to 5:00PM hour shift.
Insurance Customer Service
Collections representative job in Los Alamitos, CA
Job Description
Join a team that cares about our customers and you! Monica Salmon Farmers Insurance in Los Alamitos, California, is looking for an experienced and committed individual to join our team as a Full-Time Customer Service Rep. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role.
Apply now
to join our team and begin a role with excellent career growth and earning potential.
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Appreciation lunches
Weekly Team meetings
Home/Work Life balance
Monthly Commission opportunities
Paid holidays
Business casual attire
Responsibilities
Take premium payments from customers.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Answer incoming phone calls on the first ring.
Maintain knowledge of new products and services.
Be outstanding at relationship building.
Develop and maintain client relationships.
Requirements
A Property & Casualty insurance license is preferred Must obtain within 60 days of hire. Licensing assistance available.
Possess an upbeat, positive and enthusiastic attitude.
Follow through and exceed current and prospective client expectations.
Great Customer Service Skills.
Problem-Solving Capabilities.
Works well with others
Medical Collections Rep
Collections representative job in Carlsbad, CA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
This position will perform collections and medical billing for various regional and national payers, including Federal, State, Third Party (HMO, PPO, IPA, TPA Indemnity) and Patient Billing.
Qualified candidates must be able to
(1) Review accounts for billing accuracy in order to maximize reimbursement.
(2) Persuasive and tenacious follow-up on claims status
(3) Appeal, and re-bill or forward claims for recalculation and / or adjudication as necessary.
Must possess detail knowledge of all medical benefit levels and a have a thorough understanding of Federal, State, and PPO, HMO, and Indemnity Plans structure.
Must meet or exceed the standard level of performance on assigned accounts.
Duties:
Data entry, correct insurance assignment to patient accounts, insurance eligibility verification. Review/update demographics and patient information for accuracy.
Investigate all denied services to determine the reason for the service denial, appeal, if appropriate.
Review and work various reports including aging, adjustments and credit balances.
Comply with Federal and State legislation pertaining to all billing related matters.
Comply with all Safety, Emergency, Hazard, OSHA, HIPAA, Quality Assurance and Administrative Plans, Policies, Guidelines, Protocol, and Standards.
Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Working knowledge of appropriate coding systems; CPT, ICD-9 and HCPCS, coverage; LCD/NCD and reimbursement associated with such codes.
Proficient in Microsoft Outlook, Excel, Word, the Inter and Intranet and other programs/software as necessary. Working knowledge and hands-on experience of medical billing and reimbursement.
Problem solving skills, using good judgment, attention to detail and follow-through are a must.
Excellent customer service skills; excellent verbal and written communication skills.
Ability to prioritize work, multi-task and time management skills.
Education:
High School Diploma and a minimum of two years related experience or a Bachelor's degree from a four-year college or university; or equivalent combination of education and experience.
Additional Information
For more information, please contact
Kumar Gaurav
Collections Specialist
Collections representative job in East Los Angeles, CA
Job Title: Collections Specialist Experience Level: 2-5 years in law experience, 5+ years in professional services experience Salary Range: $90,000 - $105,000
Job Description:
SourceProSearch is currently seeking a Collections Specialist for our West Coast locations, including Los Angeles, Santa Monica, Silicon Valley, and San Francisco. While San Francisco and Silicon Valley are high priority locations, we are open to candidates from any of the four locations.
Requirements:
Law experience is preferred but professional services experience is acceptable.
For candidates with law experience, 2-5 years of experience is required.
For candidates with professional services experience, 5+ years of experience is preferred.
Experience in credit collections is most important.
Experience with Accounts Receivable (A/R) is acceptable, but credit collections experience is a priority.
No cash applications or Accounts Payable (AP) experience required.
Systems Experience:
Aderant or ARCS experience is preferred but not required.
Mid-range Excel experience is ideal.
If you meet these qualifications and are interested in joining our team, please apply with your updated resume.
****************************
Collector
Collections representative job in Costa Mesa, CA
Job Description
The Collector serves as the account representative for Hoag in working with insurance companies, government payors, and/or patients for resolution of payments and accounts resolution.
Work Hours: 8 am- 4:30 pm
Qualifications:
- One year of previous hospital business experience, or equivalent required or strong background in customer service.
- Basic experience with insurance plans, hospital reimbursement methodology, and/or ICD10 and CPT coding.
Pay Rate: $19-29/HR
Submit resume to *************************************
Easy ApplyCollector
Collections representative job in San Bernardino, CA
Job Summary: The Collector performs A/R collections and billing via assigned special projects, involving multiple insurance contracts & entities. Verifies that patient services are coded correctly and payment has been applied properly. Analyzes and audits accounts for correct balance, proper follow-up and complete reimbursement. Monitors collection issues and resolves with payor. Processes phone-online and paper inquiries and correspondence taking appropriate collection actions that may include: working rejections/denials, calling for status, tracer claims and rebilling. Identifies misapplied payments and requests payments, adjustments/transfers or refunds. Performs other duties as needed.
Education and Experience: High School Diploma or GED required. College level courses in Business and/or Accounting preferred. Minimum three years previous experience in Commercial/Contract or Managed Medi-Cal billing, auditing and collecting preferred. Epic experience preferred.
Knowledge and Skills: Knowledge of Government/CPT and ICD coding, medical terminology and the ability to read and interpret EOBs required. Able to use a computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to work calmly and respond courteously when under pressure; collaborate and accept direction. Able to think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.
Licensures and Certifications: None
Auto-ApplyAccounts Receivable/Payable Coordinator (Entry-Level)
Collections representative job in Irvine, CA
Love dogs? Crazy about cats? We are looking for an energetic, hard-working Accounts Receivable/Inventory Coordinator candidate. Reporting to the Director or Accounting, the candidate will have strong communication, customer service and organizational skills. Proficiency with Microsoft Office applications is expected; familiarity with Quickbooks and additional software programs is valued.
Key Responsibilities
Accounts Receivable
Invoicing, prepare monthly statements.
Process payments in Quickbooks and deposit into bank.
Vendor Relationships: vendor website and relationship maintenance with: Amazon, FedEx, Staples and On Trac
General Accounting support to include: document scanning, invoice entry support, helping to maintain and keep accounting forms current (i.e. T&E, Credit Cards), miscellaneous other tasks
Accounts Payable
Review invoices for appropriate documentation and approval prior to payment
Process 3 way PO, matching invoices, purchase orders and receivers
Process check requests
Match invoices to checks, obtain all signatures and distribute checks accordingly
Respond to Vendor Inquiries
Reconcile vendor statements, research and correct discrepancies
Miscellaneous
Sort and distribute incoming mail
Assist in Month end Closing
Maintain files and documentation thoroughly and accurately
Assist with other projects as needed
Qualifications
Working experience as accounts receivable clerk, accounts payable clerk or accountant
Good understanding of basic accounting principles, fair credit practices and collection regulations
Proven ability to calculate, post and manage accounting figures and financial records Data entry skills along with a knack for numbers
Hands-on experience in operating spreadsheets and accounting software (Quickbooks software) - Proficiency in English and in MS Excel
Who We Are
Join us in the movement to ensure longer and healthier lives for dogs and cats. JustFoodForDogs is breaking new ground in the world of pet food! Vet-developed and recommended, we started cooking our whole food; human-grade, nutritionally balanced meals in Newport Beach in 2010 and we now have over 50 locations nationwide and within Petco, with continuing growth plans. We offer best in class benefits, health, dental, vision, 401k, Pet Insurance and Employee Discounts on our food and supplements. Learn more about what we do at ************************
Auto-ApplyInvoice Specialist
Collections representative job in Irwindale, CA
Job Description
Full-time | $50,000 -$60,000 | Irwindale, CA Japanese English Bilingual
---------------------------------------------------------
About Us
We are a growing distributor of popular and affordable Japanese cosmetics and lifestyle products, serving retail partners across the United States.
We take pride in reliable operations, high-quality products, and a supportive team environment that values accuracy, cooperation, and long-term stability.
About the Role
We are seeking a detail-oriented Invoice Specialist to handle routine invoicing and billing-related tasks. This position focuses on the accurate creation, processing, and management of invoices, working closely with sales, logistics, and accounting teams to ensure timely and correct billing.
Key Responsibilities
Create and issue invoices based on sales orders, delivery records, and contractual terms
Verify pricing, quantities, taxes, and shipping details to ensure invoice accuracy
Process invoice revisions, corrections, and credit memos as needed
Support routine follow-ups related to billing documentation
Perform data entry and update invoicing information in internal systems
Prepare invoicing-related reports for internal use
Qualifications
Bilingual in Japanese & English (Chinese a plus)
Experience in invoicing, billing, or administrative accounting preferred
Basic knowledge of AR or accounting processes is a plus!
Proficiency in Microsoft Office (Excel, Word, etc.)
Must be authorized to work in the U.S.
Work Hours
Irwindale, CA 91706 (in-person)
Mon-Thu: 9:00 AM - 6:00 PM
Fri: 10:00 AM 6:00 PM
Compensation
$50 - 60K/year after probation
*
Compensation will be determined based on experience and qualifications.
Benefits (after 3-month probation)
Bonus
Health, dental, vision, and life insurance
Paid time off (PTO) and sick leave
Pathology Collector
Collections representative job in Orange, CA
Roles available: Casual or Permanent (33.5 hours per week) Why You Will Be Excited About This Role At Laverty Pathology (a part of Healius), we all have one thing in common, we are passionate about making a difference to the health of Australians.
As a Pathology Collector, you will be at the forefront of this. You will be the friendly face behind the first hello, the warm welcome that will create a lasting impression, and the caring assurance to let our customers know that they are in good hands.
You will be able to do what you do best - provide quality patient care - with the support and resources provided, whilst also building strong connections and being integral to the local communities you work in.
You will be a part of something pretty special as you join our network of passionate pathology collectors and our mission to be the best pathology provider in Australia.
About Us
Healius has an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia.
We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia's largest and most complex private and public hospitals, to small Indigenous Australian communities.
This means that you will be working in a business large enough to offer you job stability & security, interstate mobility and the opportunity to fulfil your career ambitions.
Why You Will Like Working Here
There are some exciting things happening at Laverty Pathology and the wider Healius business as we transform the way we work.
As a Pathology Collector, we offer a range of different roles to work around you - full time, part time and casual, available across local clinics, meaning a short commute to work and more time spent with your loved ones.
You will be supported and given the resources to thrive in your job, this means regular check ins from your manager and ongoing support.
You will be recognised for your contribution & the impact you make to the lives of our customers with our Reward & Recognition program, and milestones will be celebrated, (many of our collectors have worked with us for 5+, 10+ and even 20+ years!).
Looking to grow your career? We have clear career progression paths that include advancement to business managerial roles across broader areas, including ongoing education and support to attain this.
What You Will Be Doing
As a Pathology Collector (Phlebotomist), you will be collecting blood & coordinating specimen samples from patients, using your empathy and drive to deliver great customer service and quality healthcare.
Your key responsibilities will include:
* Collecting samples (blood and non-blood) with care and attention
* Keeping meticulous records for every patient and sample
* Delivering documentation within strict turnaround times
* Preparing and packaging specimens for transport and testing
* Liaising with a range of different people including customers, clinic staff and couriers
What Type of Person Will Be Successful
To be successful in this role, you will be an experienced Pathology Collector, or will have gained a Cert III and looking to embark on your Pathology Collection career! You could also be a Registered Nurse looking to swap the weekend & overnight work for regular daytime shifts.
No experience in Pathology Collection but have a customer service focus & a background in healthcare? We can support you to grow a rewarding career as a Pathology Collector by providing you with fully paid training and mentoring. Bring the right attitude and interest and we will bring the rest.
These are the type of attributes & skills you would possess:
* A demonstrated experience and knowledge in Phlebotomy/ Certificate III in Pathology Collection or a healthcare background
* Excellent customer service and communication skills, with a high level of empathy
* You are organised, with strong time management and attention to detail
* You are able to work autonomously, sometimes working independently in a solo clinic
* You hold a valid Driver's license and have flexibility to travel to multiple clinics
* You hold a working with Children's Check or be willing to obtain one
* You must be an Australian citizen or permanent resident or a New Zealand citizen, or hold a valid visa with permission to work
We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours that we expect our people to embody and are: Customer Focused, Accountable, Collaborative, Credible & Resourceful.
Vaccination Requirements
* Vaccine preventable disease evidence such as Hepatitis B is a requirement of this role
* Other vaccinations based on location may be required / setting
.
Benefits, Perks and Wellbeing
As part of working for Healius, you will have access to a range of benefits & perks including:
* Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
* Fitness Passport - Access top fitness centres & pools across Australia at a subsidised rate.
* Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
* Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
* Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.
Our Commitment to Diversity And Inclusion
Laverty Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.
Healius is a part of the Commonwealth Government's Veteran Employment Committment (VEC) and has been recognised as a Veteran Employment Supporter. Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.
How To Apply
Please click the 'Apply Now' button to complete the pre-screening questions and submit your application.
If you would like further details please email *******************.au.
See more of our jobs at ********************** and follow us on LinkedIn.
Healius is committed to responding to every applicant.
Easy ApplyCollections Specialist
Collections representative job in Carlsbad, CA
[Tasks and Responsibilities] Responsibilities include, but are not limited to:
Follow up on an assigned portfolio accounts based on experience and skill. This includes collection calls, customer deductions and customer reconciliations.
Review daily credit holds through review of customer history, industry credit reports, to ensure timely release of orders. Escalate to Credit Analysts for review when necessary.
Run and analyze weekly aging, deduction and top account past due reports finding root cause of issues that delay payments and cause deductions.
Perform ongoing cash collections.
Correspond with assigned sales reps and customer accounts on a regular basis to pro-actively resolve collection issues.
Represent the brand and utilize the PUMA 4Keys (Fair, Honest, Positive, Creative) in all decisions, actions, processes and practices.
WHAT MAKES YOU A GAMECHANGER [Qualifications]:
1+ years of experience
Knowledgeable with Microsoft Office applications including Excel, Word, and Outlook
Negotiation and problem-solving skills
Effective phone/email communication skills
Basic understanding of Billing, AR, and Credit and Collections procedures
Must Have
Experience: At least 1+ year of experience in billing, accounts receivable (AR), or credit and collections.
Technical Skills:
Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.
Basic understanding of billing processes, AR principles, and credit and collections procedures.
Communication Skills:
Effective phone and email communication skills to correspond professionally with customers and internal teams.
Problem-Solving & Negotiation: Proven ability to negotiate effectively and resolve payment or deduction issues with customers.
Customer Management: Experience working with assigned portfolios of customer accounts, including performing collection calls and reconciliations.
Analytical Abilities: Ability to run and analyze reports (e.g., aging reports, deduction reports) to identify root causes of delays and deductions.
Nice to Have:
Industry Knowledge: Previous experience working in the sportswear, retail, or fashion industries.
Software Proficiency: Experience with specialized credit management, AR, or billing software beyond Microsoft tools.
Reporting Skills: Advanced knowledge of Excel, such as creating pivot tables or using complex formulas, would be an advantage.
Team Collaboration: Previous collaboration with sales teams to proactively resolve collections and credit-related issues.
PUMA 4Keys Alignment: Familiarity with values-driven work environments or companies with sustainability-focused initiatives.
Languages: Proficiency in multiple languages, especially if dealing with international customers.
Collector
Collections representative job in Irwindale, CA
Collector - (10029447) Description Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix.
Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
Position Summary:To efficiently and collectively collect reimbursement for professional services rendered.
The Collector is in charge of monitoring and processing accounts that are both straightforward or may need further research in order to bring resolution.
The Collector will work with minimal supervision from management to ensure the integrity of the work performed.
The Collector works in a team environment to fulfill the mission and goals of the Division.
As a successful candidate, you will: Follow-up all assigned accounts from within billing and accounts receivable system in accordance with pre-established goals.
Initiates proactive measures that result in account resolution, including written and verbal claims, follow-up actions and first and second level appeals.
Ensures all conditions for payment receipt have been satisfied, which includes; but not limited to :Accurate charges Patient insurance eligibility Accurate financial class Patient benefit coverage Authorization/certification/TAR information Patient responsibilities Claims address CPT coding, as applicable ICD-9 coding, as applicable Responds timely and accurately to all incoming related correspondence and inquiries from payers, patients and other authorized parties.
Reports any trends in incoming correspondence to managers for appropriate follow-up.
Interacts with co-workers and other representatives to obtain required information on a timely basis.
Initiates contact with patient's as necessary.
Initiates recommendations and actions for resolving patient accounts.
Evaluates accounts to determine any adjustments or charge corrections required.
Qualifications Your qualifications should include:High school diploma or equivalent.
Minimum three (3) to five (5) years experience performing medical functions.
Minimum experience including corresponding with patients and insurance companies in resolving patient accounts.
Extensive knowledge of insurance carrier procedures.
Experience with reading Explanation of Benefits (EOB) statements.
Proven ability to handle multiple conflicting tasks.
City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.
City of Hope is an equal opportunity employer.
To learn more about our Comprehensive Benefits, please CLICK HERE.
Primary Location: United States-California-IrwindaleJob: Billing & CodingWork Force Type: HybridShift: DaysJob Posting: Sep 23, 2025Minimum Hourly Rate ($): 22.
067364Maximum Hourly Rate ($): 31.
114984
Auto-ApplyExperienced Collections Clerk - Puente Hills
Collections representative job in Industry, CA
Surf City Nissan is seeking a proactive and detail-oriented individual to join our team as a Collections Administrator. As an integral part of our administrative team, you will be responsible for performing a variety of clerical and administrative tasks to ensure the smooth operation of our collections department. If you thrive in a fast-paced environment, possess excellent organizational skills, and are adept at multitasking, we encourage you to apply. Join us and become a valued member of our dynamic team, where your contributions are recognized and rewarded.
Short Description:
Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
Duties/Responsibilities:
Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases.
Set up and manage paper or electronic filing systems, record information, update paperwork, or maintain documents, such as attendance records, correspondence, or other material.
Operate office equipment, such copiers, or phone systems
Maintains scheduling and event calendars.
Complete forms following company procedures.
Make copies of correspondence or other printed material.
Qualifications:
Bilingual in Spanish/English is preferred
Typing skills
Communications
Team player
Organization skills
Multi Tasker
Benefits
401(k)
Dental insurance
Health insurance
Paid sick time
Vision insurance
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