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Collections specialist jobs in Hampton, VA - 92 jobs

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Collections Specialist
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  • Account Rep Dock Door

    Crown Equipment Corporation 4.8company rating

    Collections specialist job in Chesapeake, VA

    : Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere. Job Posting External Job Duties Responsible for maximizing the sale of dock and door equipment and parts & service for dock & door within a specified territory to meet sales objectives. Develop existing accounts & seek new business. Analyze opportunities, identify key personnel, & develop strong business relationships. Consult & problem solve to enhance the Company's position in existing & target accounts. Develop a territory management plan to maximize time with customers. Develop sales strategies, proposals, & forecasts. Develop & conduct product demonstrations & sales presentations. Prepare quotations & customer correspondence. Utilize online resources to maintain accurate records of sales calls, customer files, & sales activity information. Discuss sales activities with Sales Manager. Participate in ongoing training programs and meetings to enhance product knowledge and sales skills. This may include traveling to Northern Kentucky branch. Minimum Qualifications Less than 2 years related experience High school diploma or equivalent Valid driver's license, good driving record, and the ability to safely operate lift trucks for product demos. Preferred Qualifications Bachelor's degree in business management, marketing, entrepreneurship, professional selling, or related business program is a plus. Strong communication, organizational, and time management skills. Strong problem-solving capabilities, strong sense of responsibility and self-motivation, and ability to work in a team environment. Intermediate computer skills including a working knowledge of Microsoft Office Suite. Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities Nearest Major Market: Hampton Roads Job Segment: Sales Rep, Warehouse, Business Manager, Sales, Manufacturing, Management
    $36k-43k yearly est. 8d ago
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  • Driver / Data Collector in Gloucester, VA

    TSMG

    Collections specialist job in Gloucester Point, VA

    Service Measure (SM) is a field data collection company founded in 2013 in New York. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges. Project objective The goal of the project is to help collect images of streets, main points of interest and public areas in the USA. The project is performed on cars with 360 cameras mounted on top that image the area around the vehicle and store those images on computers inside the vehicle. Later, this data will be used to enhance one the most popular online maps in the world. The data collectors will be given specific routes around public streets and areas, specifically targeting commercial districts and historical sites. Due to poor weather conditions some areas will be visited multiple times in order to collect the best quality of imaging. The project is expected to last from 3 to 6 months and will cover different data collection areas. The ideal candidate enjoys driving, knows well the area, traffic trends, is highly responsible and reliable. The schedule expected on the project is Monday-Friday, 8 hours/day 40 hours per week. Due to weather downtime, work on weekends is possible. Requirements Must have a valid Driver Licence; Good driving skills and clean driving record; General car knowledge would be a plus; Enjoys driving, within standard business hours; Available for a minimum of 3 months; Must have private monitored parking space for corporate vehicle; Great communication and reporting skills; Tech savvy (drivers will use Gmail, Google Forms and Google Meet); High level of responsibility; Self-motivated and detail oriented; Must be able to successfully pass a background check (criminal and driving record). We would be happy to get to know you and your skills better and see how we can support each other's growth. Please apply and let's meet!
    $35k-40k yearly est. 5d ago
  • Student Resolution Analyst

    ZIM Integrated Shipping Services

    Collections specialist job in Virginia Beach, VA

    Main Purpose of the Role: The Resolution Analyst's main purpose is to gather, analyze, and interpret data to help the resolution management make informed business decisions. It involves working closely with various internal departments to identify trends, develop insights, and provide actionable recommendations. Analytical skills and attention to detail will be crucial in driving the company's strategic initiatives and improving the overall performance of the team. Main Tasks: Gather data from various sources and analyze this data to identify trends, patterns, and insights that can inform business strategies. Monitor key performance indicators (KPIs) and other metrics to track the organization's performance by providing regular updates to management and specialists. Performing Quality Checks on Resolution Cases. Updating weekly and monthly reports. Assisting management with ad hoc projects by tracking project progress, managing timelines, and ensuring that project goals are met. Assisting in the documentation of these projects and the communication for the team to ensure that action items are completed timely. Back up resolution specialists while out by completing cases and monitoring emails. Requirements: *Must be a current student graduating in 1-2 years* *Must be able to commit to 20-hours per week while in college* *Must be able to work on-site in our Virginia Beach location all year including summers* Studies in Maritime, Supply Chain or Logistics a plus! Strong analytical and problem-solving skills. Excellent communication and presentation skills. Ability to work independently and as part of a team. Attention to detail and a high level of accuracy in work.
    $43k-74k yearly est. 2d ago
  • Bilingual Collection Agent (English/Spanish Required)

    Bill Gosling Outsourcing

    Collections specialist job in Hampton, VA

    Join a Team That's Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results! As a Bilingual (English/Spanish) Collection Agent, you will be responsible for contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions. What You'll Do: * Contact customers via phone, email, and mail to collect overdue payments * Negotiate payment plans and settlements with customers to resolve outstanding debts * Document all customer interactions and payment arrangements accurately in the system * Follow up with customers to ensure payment agreements are upheld * Collaborate with other team members to develop strategies for improving collection efforts * Provide excellent customer service while adhering to company policies and regulations What We're Looking For: * Ability to work full-time (40-hours per week) year round * Flexible availability - shifts will be a mixture of morning, afternoon and weekends * Experience in a customer service is required * Previous experience in finance or call center environment is an asset. * Strong attention to detail and organizational skills. * Excellent communication skills, both written and verbal. * Ability to work independently and manage time effectively in a fast-paced environment. * Proficiency in using loan processing software and Microsoft Office Suite (Excel, Word). Why Join Us? * Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement. * Comprehensive Training: We offer extensive paid training to ensure you're equipped for success. * Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do. * Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. * Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections. * State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. * Rewarding Work: Help businesses grow while making a real difference in people's lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website - *********************************** By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know. Bill Gosling Outsourcing - Where your career thrives!
    $36k-66k yearly est. Auto-Apply 60d+ ago
  • Collections Specialist

    Indel Power Group

    Collections specialist job in Portsmouth, VA

    Indel Power Group Portsmouth, VA Indel Power Group has an opening for a Collections Specialist at our corporate office in Portsmouth, Virginia. This individual should be organized with the ability to multi-task and possess good customer and communication skills. Joining the credit team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement. Key Responsibilities Perform collection calls and emails on assigned portfolio of customers * High volume experience is highly preferred * Accounts receivable, research, and invoice adjustments * Ensure customer statements, invoices and demand letters are sent to customers. * Reconcile customer balances to ensure accuracy and alignment with the customer. * Schedule/confirm payment deliveries. * Obtain agreements to pay and arrange and enforce payment plans. * Collaborate with AR team, Sales, management regarding disputes, problem accounts, and develop resolutions to collect the outstanding balances. * Document conversations and establish follow up routine for timely collection. * Complete daily/weekly collection reports. * Other projects as assigned. Requirements * Associates or bachelor's degree in accounting, finance, or business-related field preferred * Minimum of 2 years collections experience including interaction with a large customer base preferred * Proficient in MS Excel (vlookups, pivot tables) and MS Office * Strong verbal and written communication ability along with negotiation/collection skills * Strong organizational, time management, priority setting, and problem-solving abilities. * Ability to work in office and/ or remotely as required. Why Indel Power Group * Competitive compensation package, DOE * Rewarding work environment * Opportunities for relocation & advancement * Long established, family-owned business Indel Power Group offers: * Excellent medical, dental, & vision coverage * Health savings account * Short-term/long-term disability and employee life insurance * 401k, with matching * Employee Assistance Program (EAP) * Paid Annual Leave * Eight Paid Holidays * Employee Referral Program * On the job paid training * Company events and employee recognition programs Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
    $28k-40k yearly est. 22d ago
  • Account Collection Specialist

    Old Dominion University

    Collections specialist job in Norfolk, VA

    Posting Details Posting Details Working Title Account Collection Specialist Number 01014A Department FINANCE OFFICE Classified Type of Job Full Time EEO Category B Professionals Job Description This position is responsible for performing the assignment; accounting; and tracking of past due University accounts per the Commonwealth of Virginia and University policy and procedures. This position finalizes accounts with the Department of Taxation. This position performs the assignment of Perkins loans. This position will provide a central point of communication for collection agencies and internal staff. Type of Recruitment Knowledge, skills and abilities Working knowledge of the Fair Debt Collection Practices Act, FERPA and Account Receivable applications. Working knowledge of state and federal regulations concerning delinquent accounts and collection laws. Working knowledge of Generally Accepted Accounting Principles. Working knowledge of effective collection techniques and the ability to apply those techniques to collection of accounts. Demonstrated proficiency with Microsoft Office applications, especially Excel. Excellent interpersonal skill, strong problem solving, analytical and communication skills, both written and oral.Ability to compose effective collection correspondence. Demonstrated ability to work with automated financial systems. Demonstrated ability to perform complex mathematical computations. Special licenses, registration or certification None Education or training none Level and type of experience Some closely related working experience in the collection of delinquent accounts or in student accounts receivable. Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification) Some Banner experience. Financial Aid, Student Services, Student Account or related background preferred. Bachelor's Degree in Accounting, Finance, Business Administration or an equivalent combination of education and/or experience. Conditions of Employment This position is considered essential personnel and may be subject to working during university closings.This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated. Annual Salary/Hourly Rate Salary commensurate with education and experience Posting Detail Information Job Requisition Number S03162 Job Open To General Public Open Date 12/22/2025 Close Date Open Until Filled Yes Special Instructions Summary N/A Criminal Background Check The final candidate is required to complete a criminal history check. College Home Page Department Home Page Equity Statement It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply. Reasonable Accommodation Request If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at *************. Alternative Hiring Process In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: ***************************************************** or call DARS at ************, or DBVI at ************. Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.
    $28k-40k yearly est. 37d ago
  • Collections Specialist

    Robert Half 4.5company rating

    Collections specialist job in Portsmouth, VA

    We are looking for a dedicated Collections Specialist who will be responsible for managing and optimizing collection processes while ensuring compliance with industry standards. Responsibilities: - Handle both commercial and consumer collection accounts, ensuring timely resolution and payment. - Analyze credit data to assess the risk and establish appropriate collection strategies. - Maintain accurate records of billing and collection activities to ensure proper documentation. - Communicate effectively with clients to address payment issues and negotiate solutions. - Monitor outstanding accounts and follow up consistently to reduce delinquency rates. - Prepare detailed reports on collection performance and provide insights for improvement. - Ensure compliance with relevant laws and regulations in all collection activities. Requirements - Proficiency in managing collection processes and billing systems. - Excellent communication and negotiation skills. - Ability to handle sensitive financial information with discretion. - Strong analytical skills and attention to detail. - Ability to work collaboratively in a team-oriented environment. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .
    $28k-36k yearly est. 19d ago
  • Collection Associate Automobile Receivables English and Spanish

    Capital Credit

    Collections specialist job in Virginia Beach, VA

    Benefits: Paid time off Training & development Automobile collections in office Contact customers about past due payments Make arrangements to resolve customer issues Communicate effectively proficient in Spanish would be helpful Communicate effectively with other team members and management Ability to inform management of unresolved issues . Compensation: $18.00 - $25.00 per hour About Capital Credit LLC CapitalCredit is a subprime finance company engaged in acquiring sub-prime auto receivables from both franchised and independent automobile dealers which have entered into contracts with purchasers of typically used, but some new, cars and light trucks. CapitalCredit then services the receivables it acquires. CapitalCredit commenced operations in Tennessee in 2013. It conducts most of its business in the Southeastern United States. CAREERS Capital Credit LLC is a great place to work. We are growing and expanding within our existing office locations and are always looking for underwriters and collectors. If you are a talented person, with a great work ethic, who wants to work in a fast paced, friendly work environment, or a vendor who would like to do business with us, please take a look at our current openings.
    $18-25 hourly Auto-Apply 60d+ ago
  • Billing Analyst

    Atlantic Heating & Cooling Service

    Collections specialist job in Virginia Beach, VA

    Billing Analyst Job Description: We are looking for an efficient and detail-oriented Billing Analyst to join the billing operations in our company. The Billing Analyst's responsibilities include coordinating with other departments to ensure all sales and orders are accurately billed for, setting clients up for billing, issuing invoices, and ensuring invoices correspond with balance sheet reports. To be successful as a Billing Analyst you should be able to work independently and efficiently under pressure. Ultimately, an outstanding Billing Analyst should be able to ensure smooth and accurate billing operations. Billing Analyst Responsibilities: Analyzing all billing procedures and identifying opportunities for improvement. Verifying with other departments that orders have been fulfilled. Preparing, issuing and sending invoices. Reviewing invoices to ensure billing accuracy. Reviewing sales sheets to ensure the billing of all sales. Reconciling invoices with balance sheet reports and resolving any discrepancies. Communicating with clients and other departments, resolving issues, and providing clarifications. Ensuring clients' billing accounts are set up correctly and according to their requirements. Maintaining updated records of accounts receivable. Preparing reports and meeting billing deadlines. Billing Analyst Requirements: Degree in accounting, finance or a related field. Previous experience as a Billing Analyst or in a similar role. Proficiency in Microsoft Office, data entry and accounting software programs. Excellent communication and interpersonal skills. Good organizational and time management skills. Ability to work independently and in a team. Strong attention to detail. Ability to prioritize.
    $41k-65k yearly est. Auto-Apply 32d ago
  • Credit & Collections Specialist Senior

    Elevance Health

    Collections specialist job in Norfolk, VA

    Credit and Collections Specialist Senior Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting. The Credit and Collections Specialist Senior is responsible for complex collection activities related to past due health insurance premiums and/or past due health insurance claims. How You Will Make an Impact Primary duties may include, but are not limited to: * Follows established guidelines, contacts group for the purpose of collecting past due insurance premiums and/or past due health insurance claims. * Researches validity of past due and/or disputed debt. * Generates demand letters. * Prepares reports reflecting status of credit and collection activities for management review. Minimum Requirements: Requires a H.S. diploma or equivalent and a minimum of 2 years of commercial debt collection experience; or any combination of education and experience, which would provide an equivalent background. Job Level: Non-Management Non-Exempt Workshift: Job Family: AFA > Financial Operations Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
    $46k-70k yearly est. 7d ago
  • Accounts Receivable / Accounts Payable (AR/AP) Specialist

    Mercy Chefs

    Collections specialist job in Portsmouth, VA

    Job DescriptionSalary: Mercy Chefs | Portsmouth, VA (In-Office) Mercy Chefs is a faith-based nonprofit organization dedicated to providing hot, chef-prepared meals to communities in crisis and underserved populations around the world. Our mission-driven team works with excellence, compassion, and integrity to serve others when it matters most. Position Summary Mercy Chefs is seeking a detail-oriented and dependable AR/AP Specialist to support our accounting operations. This role is responsible for managing accounts receivable and accounts payable functions, ensuring accurate financial records, and supporting month-end processes. The ideal candidate is organized, proactive, and comfortable working in a fast-paced nonprofit environment. This is an in-office position based in Portsmouth, Virginia. Key Responsibilities Accounts Payable (AP) Process vendor invoices accurately and timely Ensure proper coding and approval of expenses Prepare payment runs for approval Maintain vendor records and respond to inquiries Assist with 1099 preparation and year-end reporting Accounts Receivable (AR) Generate and record invoices and donor receivables Apply incoming payments and reconcile deposits Monitor outstanding receivables and follow up as needed Maintain accurate donor and customer records General Accounting Support Perform account reconciliations (credit cards and balance sheet accounts) Assist with month-end and year-end close Maintain organized financial documentation and files Support audits and internal financial reviews Collaborate with the finance team on special projects as needed Qualifications 2+ years of experience in accounts payable and/or accounts receivable Experience with Sage Intacct accounting software preferred Proficiency in Microsoft Office (Excel, Word, Outlook) Proficiency in Google Workspace (Sheets, Docs, Drive) Strong understanding of account reconciliations High attention to detail and accuracy Strong organizational and time-management skills Ability to handle sensitive and confidential information with integrity Preferred Attributes Nonprofit accounting experience Ability to work independently and as part of a team Clear communication and problem-solving skills Alignment with Mercy Chefs mission and values Work Location In-office position Portsmouth, Virginia Why Work at Mercy Chefs Mission-driven work with global impact Collaborative and supportive team environment Opportunity to use your skills to serve others Stable, purpose-filled nonprofit organization
    $36k-49k yearly est. 27d ago
  • Accounts Receivable Specialist

    Air Control Concepts 4.4company rating

    Collections specialist job in Norfolk, VA

    Job Title: Accounts Receivable Specialist FLSA Status: Exempt Air Control Concepts is more than just a collection of firms, we are a community of forward-thinking experts committed to excellence, innovation, and collaboration. With a focus on commercial HVAC representation, we bring together esteemed entities from diverse regions, each boasting decades of invaluable experience. We understand that success in the HVAC industry goes beyond individual accomplishments. That's why we believe in the power of unity and collaboration. By leveraging our collective assets, knowledge, and resources, we empower our member firms to deliver unparalleled service, safety, and efficiency to clients across healthcare, commercial, and residential sectors. Website: AIR Control Concepts | HVAC Partnerships, Growth & Support Across North America Job description: The Accounts Receivable Specialist plays a crucial role in maintaining the financial health of the organization by ensuring timely collection of outstanding invoices. This position is responsible for managing customer accounts, processing payments, and reconciling discrepancies to minimize financial risk. The specialist will work closely with the sales and customer service teams to resolve billing issues and enhance customer satisfaction. By analyzing accounts receivable data, the specialist will contribute to the development of strategies to improve cash flow and reduce overdue accounts. Ultimately, this role is vital for supporting the company's overall financial objectives and maintaining strong relationships with clients Responsibilities: Manage and monitor accounts receivable aging reports to ensure timely collection of payments. Process incoming payments, including checks, credit card transactions, and electronic transfers. Communicate with customers regarding outstanding invoices and resolve any billing discrepancies. Collaborate with internal teams to address customer inquiries and improve billing processes. Prepare and maintain accurate records of all transactions and customer communications Qualifications: High school diploma or equivalent; associate's degree in finance or accounting preferred. Proven experience in accounts receivable or a similar financial role. Strong understanding of accounting principles and practices Experience with accounting software such as QuickBooks, SAP, or similar platforms. Familiarity with financial reporting and analysis. Certification in accounts receivable or related field. Benefits: We offer a competitive and comprehensive benefits package, including: 401(k) with employer match (immediate vesting) Medical - HDHP & PPO options, Dental and Vision HSA with employer matching contributions FSA & Limited FSA Employer Paid Life/AD&D Insurance Voluntary Life Insurance Plans Paid Family Leave PTO Paid Company Holidays - 10 Days Employer Paid Short-term Disability Long-term Disability Referral Bonus Opportunities Other voluntary fringe benefits Air Control Concepts is an equal opportunity employer. Powered by JazzHR 61qQl99fys
    $37k-48k yearly est. 5d ago
  • Accounts Receivable Specialist (Multi-Hire)

    DHRM

    Collections specialist job in Norfolk, VA

    Title: Accounts Receivable Specialist (Multi-Hire) State Role Title: Admin and Office Spec III Hiring Range: Commensurate with experience and credentials Pay Band: 3 Agency Website: *********** Recruitment Type: Job Duties Ensure due diligence is followed in actively collecting the University's receivables. Ensure that all un-reconciled differences and adjustments are resolved promptly and accurately and in compliance with University and State guidelines and regulations. To provide responsive customer service to students, parents, faculty, staff and others in a timely, accurate and professional manner by responding to inquiries related to students' accounts. Minimum Qualifications The ability to perform basic mathematical calculations, accurately and with attention to detail. Basic knowledge of State regulations related to debt collections. The ability to effectively communicate and interact positively with students, faculty, staff and the general public and provide excellent customer service. Additional Considerations N/A Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Commonwealth of Virginia's Job Board/Recruitment Management System (RMS). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or resumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position. Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include: criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to university employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship. EEO Statement NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities and veterans to apply. Contact Information Name: Norfolk State University Phone: ************ Email: Email material not accepted. In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
    $36k-49k yearly est. 54d ago
  • Accounts Receivable Specialist

    Branscome 4.0company rating

    Collections specialist job in Williamsburg, VA

    Job Description Job Title: Accounts Receivable Specialist Major Role and Purpose: Perform daily processing of Accounts Receivable transactions in a timely and accurate manner. Description of Duties: Review plant paperwork, process tickets and invoice daily. Enter miscellaneous tickets into ticketing system. Process credit card transactions for plants and customers. Assist customer with questions and disputes. Maintain collaborative working relationship with sales team. Support sales team by prepare quotes, as necessary. Maintain quote and purchase orders files. Cross train on other aspects of AR and Credit team functions. Perform all other duties assigned or deemed necessary by Supervisor. Education: High School Diploma. Work Experience/Qualifications: Dependable and punctual. Exhibit excellent communication skills; both verbal and written. Demonstrate good organizational skills. Aptitude to process high volumes of tickets while maintaining high level of detail. Capacity to adapt to a changing environment and handle multiple priorities. Ability to organize and prioritize work. Be capable of working independently or with a team. Entry level position. Prior accounts receivable experience in a construction setting preferred but not required. Must pass a background check. Perform other tasks assigned or deemed necessary. Physical Demands: Job requires the following motions: pushing, pulling, reaching, bending, and lifting. Equal Opportunity Employer EOE/M/F/Disability/Vet About Branscome: OUR COMPANY For more than 60 years in Virginia, our crews have been safely delivering the infrastructure that our communities are built on. We take immense pride in building the things that you can see, but also those you can't. Camaraderie in the field, with our clients, and out in the community is the spirit that drives our dedication and commitment to excellence. Branscome's vertically integrated services provide a streamlined end-to-end scalable solution for our customers. It's the satisfaction of a job well done recognition of team effort and the delight of our customers that keep us creating infrastructure and connecting people. OUR TEAM When you work for Branscome, you join our innovative team in completing the area's most important large-scale, fast-track projects. You help us provide excavation, site work, underground utilities, asphalt paving, ready-mix concrete, and more to a slew of satisfied clients, including VDOT, Norfolk International Terminal, numerous local governments, private developers, and corporate entities. At Branscome, workers take pride in their work and inspire each other with their teamwork, innovation, and enthusiasm. This attitude of excellence generates the superior customer service that Branscome is known for. Branscome benefits include health, dental, vision, life insurance, paid time off, retirement savings and professional development. EQUAL EMPLOYMENT OPPORTUNITY When you work for Branscome, you join our diverse, innovative team. Our differences breed the ideas which fuel our success. Every aspect of our relationship with current and potential employees is free from discrimination and harassment based on race, color, religion, sex, national origin, age, genetic information, disability, veteran status, sexual orientation, gender identity, or any other category protected by applicable law. This pertains not only to initial employment and working conditions but also to all actions affecting hiring, promotions and transfers, training (including apprenticeship and pre-apprenticeship when required), compensation, benefits, and termination of employment. Adherence to this policy and compliance with the law is expected of all employees. If you need assistance completing the online application process, please contact the Human Resources department at **************. Branscome EEO Statement Branscome is an Equal Opportunity Employer. It is the policy of this Company to assure that applicants are employed, and that employees are treated during employment, without regard to their race, religion, sex, color, national origin, age, disability, genetic information, military or veteran status, sexual orientation, gender identity, and any other characteristic protected by law. Such action shall include: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship, pre-apprenticeship, and/or on-the-job training. Branscome is in compliance with local, state, and federal laws and regulations and ensure equitable opportunities in all aspects of employment. Branscome will provide reasonable accommodation to all applicants who require assistance completing the online application process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, please email **************** for assistance. We are committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: EEO is the Law and EEOC is the Law Supplement. Branscome EEO Statement Branscome is an Equal Opportunity Employer. It is the policy of this Company to assure that applicants are employed, and that employees are treated during employment, without regard to their race, religion, sex, color, national origin, age, disability, genetic information, military or veteran status, sexual orientation, gender identity, and any other characteristic protected by law. Such action shall include: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship, pre-apprenticeship, and/or on-the-job training. Branscome is in compliance with local, state, and federal laws and regulations and ensure equitable opportunities in all aspects of employment. Branscome will provide reasonable accommodation to all applicants who require assistance completing the online application process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, please email **************** for assistance. We are committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: EEO is the Law and EEOC is the Law Supplement. Powered by JazzHR aPvM20u8a5
    $43k-56k yearly est. 8d ago
  • Collections Agent

    Life Protect 24/7, Inc.

    Collections specialist job in Norfolk, VA

    Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in recovering client accounts and solidifying relationships with our customer base. Schedule: 9am-6pm Monday-Friday; OT optional 6pm-7pm Monday-Friday How do you do that? You will make and receive calls from diverse customers who need to update their service or account for our product - a medical and security alert system that goes wherever you do. A service that helps save over 4,500 individuals every month. You will report to the Recovery Manager and be responsible for handling outbound and inbound calls from our client base in a respectful and professional manner that preserves the relationship and improves customer relations. You will listen patiently, engage with the customer, show empathy, build rapport, obtain a form of payment & offer solutions to increase shipped units. The responsibilities of this role include reviewing each customer's situation to determine the best approach to ship the customer's product, increase account retention, and address product questions and customer concerns. With our Customer First approach, we will deliver a Best in Class experience at every opportunity! Other responsibilities include: Handling inbound/outbound calls, listening to the customer's concerns, and obtaining a form of payment to ship the customer's product Handling customer complaints Identifying & reporting escalated issues and complaints to management Processing sales & cancellations Offering savings opportunities and switching the form of payment when applicable Having a good understanding of assigned goals and objectives Perform other duties as assigned by management What we offer: Competitive Pay Weekly Pay Paid Training Paid Time Off Medical, Dental, Vision, AD&D, and Life Insurance HSA Options 401k with Company Match Employee Development Program Employee Product Discount Beautiful Call Center Work Space Convenient access to walking trails and Norfolk Premium Outlets What you offer: Must be at least 18 years of age High school diploma or equivalent Strong computer and interpersonal communication skills 1-2 years of customer service in a call center, service industry, or retail sales A customer-focused approach with adaptability to new situations Ability to multitask, prioritize, and manage time Motivation, and desire to achieve powered by YOU! Paid Hourly + Commission Agents earn on average an additional $275+ in weekly commissions and an additional in $1,350/monthly commissions Schedule: 9am-6pm Monday-Friday; OT optional 6pm-7pm Monday-Friday If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table. We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
    $1.4k monthly Auto-Apply 60d+ ago
  • Bilingual Collection Agent (English/Spanish Required)

    Bill Gosling Outsourcing Corp

    Collections specialist job in Hampton, VA

    Join a Team That's Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! As a Bilingual (English/Spanish) Collection Agent, you will be responsible for contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions. What You'll Do: Contact customers via phone, email, and mail to collect overdue payments Negotiate payment plans and settlements with customers to resolve outstanding debts Document all customer interactions and payment arrangements accurately in the system Follow up with customers to ensure payment agreements are upheld Collaborate with other team members to develop strategies for improving collection efforts Provide excellent customer service while adhering to company policies and regulations What We're Looking For: Ability to work full-time (40-hours per week) year round Flexible availability - shifts will be a mixture of morning, afternoon and weekends Experience in a customer service is required Previous experience in finance or call center environment is an asset. Strong attention to detail and organizational skills. Excellent communication skills, both written and verbal. Ability to work independently and manage time effectively in a fast-paced environment. Proficiency in using loan processing software and Microsoft Office Suite (Excel, Word). Why Join Us? Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training: We offer extensive paid training to ensure you're equipped for success. Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people's lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website - *********************************** By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know. Bill Gosling Outsourcing - Where your career thrives!
    $36k-66k yearly est. Auto-Apply 42d ago
  • Accounts Receivable Specialist

    Air Control Concepts 4.4company rating

    Collections specialist job in Norfolk, VA

    Job Title: Accounts Receivable Specialist FLSA Status: Exempt Air Control Concepts is more than just a collection of firms, we are a community of forward-thinking experts committed to excellence, innovation, and collaboration. With a focus on commercial HVAC representation, we bring together esteemed entities from diverse regions, each boasting decades of invaluable experience. We understand that success in the HVAC industry goes beyond individual accomplishments. That's why we believe in the power of unity and collaboration. By leveraging our collective assets, knowledge, and resources, we empower our member firms to deliver unparalleled service, safety, and efficiency to clients across healthcare, commercial, and residential sectors. Website: AIR Control Concepts | HVAC Partnerships, Growth & Support Across North America Job description: The Accounts Receivable Specialist plays a crucial role in maintaining the financial health of the organization by ensuring timely collection of outstanding invoices. This position is responsible for managing customer accounts, processing payments, and reconciling discrepancies to minimize financial risk. The specialist will work closely with the sales and customer service teams to resolve billing issues and enhance customer satisfaction. By analyzing accounts receivable data, the specialist will contribute to the development of strategies to improve cash flow and reduce overdue accounts. Ultimately, this role is vital for supporting the company's overall financial objectives and maintaining strong relationships with clients Responsibilities: Manage and monitor accounts receivable aging reports to ensure timely collection of payments. Process incoming payments, including checks, credit card transactions, and electronic transfers. Communicate with customers regarding outstanding invoices and resolve any billing discrepancies. Collaborate with internal teams to address customer inquiries and improve billing processes. Prepare and maintain accurate records of all transactions and customer communications Qualifications: High school diploma or equivalent; associate's degree in finance or accounting preferred. Proven experience in accounts receivable or a similar financial role. Strong understanding of accounting principles and practices Experience with accounting software such as QuickBooks, SAP, or similar platforms. Familiarity with financial reporting and analysis. Certification in accounts receivable or related field. Benefits: We offer a competitive and comprehensive benefits package, including: 401(k) with employer match (immediate vesting) Medical - HDHP & PPO options, Dental and Vision HSA with employer matching contributions FSA & Limited FSA Employer Paid Life/AD&D Insurance Voluntary Life Insurance Plans Paid Family Leave PTO Paid Company Holidays - 10 Days Employer Paid Short-term Disability Long-term Disability Referral Bonus Opportunities Other voluntary fringe benefits Air Control Concepts is an equal opportunity employer.
    $37k-48k yearly est. Auto-Apply 5d ago
  • Accounts Receivable Specialist

    Branscome 4.0company rating

    Collections specialist job in Williamsburg, VA

    Job Title: Accounts Receivable Specialist Major Role and Purpose: Perform daily processing of Accounts Receivable transactions in a timely and accurate manner. Description of Duties: Review plant paperwork, process tickets and invoice daily. Enter miscellaneous tickets into ticketing system. Process credit card transactions for plants and customers. Assist customer with questions and disputes. Maintain collaborative working relationship with sales team. Support sales team by prepare quotes, as necessary. Maintain quote and purchase orders files. Cross train on other aspects of AR and Credit team functions. Perform all other duties assigned or deemed necessary by Supervisor. Education: High School Diploma. Work Experience/Qualifications: Dependable and punctual. Exhibit excellent communication skills; both verbal and written. Demonstrate good organizational skills. Aptitude to process high volumes of tickets while maintaining high level of detail. Capacity to adapt to a changing environment and handle multiple priorities. Ability to organize and prioritize work. Be capable of working independently or with a team. Entry level position. Prior accounts receivable experience in a construction setting preferred but not required. Must pass a background check. Perform other tasks assigned or deemed necessary. Physical Demands: Job requires the following motions: pushing, pulling, reaching, bending, and lifting. Equal Opportunity Employer EOE/M/F/Disability/Vet About Branscome: OUR COMPANY For more than 60 years in Virginia, our crews have been safely delivering the infrastructure that our communities are built on. We take immense pride in building the things that you can see, but also those you can't. Camaraderie in the field, with our clients, and out in the community is the spirit that drives our dedication and commitment to excellence. Branscome's vertically integrated services provide a streamlined end-to-end scalable solution for our customers. It's the satisfaction of a job well done recognition of team effort and the delight of our customers that keep us creating infrastructure and connecting people. OUR TEAM When you work for Branscome, you join our innovative team in completing the area's most important large-scale, fast-track projects. You help us provide excavation, site work, underground utilities, asphalt paving, ready-mix concrete, and more to a slew of satisfied clients, including VDOT, Norfolk International Terminal, numerous local governments, private developers, and corporate entities. At Branscome, workers take pride in their work and inspire each other with their teamwork, innovation, and enthusiasm. This attitude of excellence generates the superior customer service that Branscome is known for. Branscome benefits include health, dental, vision, life insurance, paid time off, retirement savings and professional development. EQUAL EMPLOYMENT OPPORTUNITY When you work for Branscome, you join our diverse, innovative team. Our differences breed the ideas which fuel our success. Every aspect of our relationship with current and potential employees is free from discrimination and harassment based on race, color, religion, sex, national origin, age, genetic information, disability, veteran status, sexual orientation, gender identity, or any other category protected by applicable law. This pertains not only to initial employment and working conditions but also to all actions affecting hiring, promotions and transfers, training (including apprenticeship and pre-apprenticeship when required), compensation, benefits, and termination of employment. Adherence to this policy and compliance with the law is expected of all employees. If you need assistance completing the online application process, please contact the Human Resources department at **************. Branscome EEO Statement Branscome is an Equal Opportunity Employer. It is the policy of this Company to assure that applicants are employed, and that employees are treated during employment, without regard to their race, religion, sex, color, national origin, age, disability, genetic information, military or veteran status, sexual orientation, gender identity, and any other characteristic protected by law. Such action shall include: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship, pre-apprenticeship, and/or on-the-job training. Branscome is in compliance with local, state, and federal laws and regulations and ensure equitable opportunities in all aspects of employment. Branscome will provide reasonable accommodation to all applicants who require assistance completing the online application process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, please email [email protected] for assistance. We are committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: EEO is the Law and EEOC is the Law Supplement. Branscome EEO Statement Branscome is an Equal Opportunity Employer. It is the policy of this Company to assure that applicants are employed, and that employees are treated during employment, without regard to their race, religion, sex, color, national origin, age, disability, genetic information, military or veteran status, sexual orientation, gender identity, and any other characteristic protected by law. Such action shall include: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship, pre-apprenticeship, and/or on-the-job training. Branscome is in compliance with local, state, and federal laws and regulations and ensure equitable opportunities in all aspects of employment. Branscome will provide reasonable accommodation to all applicants who require assistance completing the online application process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, please email **************** for assistance. We are committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: EEO is the Law and EEOC is the Law Supplement .
    $43k-56k yearly est. Auto-Apply 7d ago
  • Collections Agent

    Life Protect 24 7 Inc.

    Collections specialist job in Norfolk, VA

    Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in recovering client accounts and solidifying relationships with our customer base. Schedule: 9am-6pm Monday-Friday; OT optional 6pm-7pm Monday-Friday How do you do that? You will make and receive calls from diverse customers who need to update their service or account for our product - a medical and security alert system that goes wherever you do. A service that helps save over 4,500 individuals every month. You will report to the Recovery Manager and be responsible for handling outbound and inbound calls from our client base in a respectful and professional manner that preserves the relationship and improves customer relations. You will listen patiently, engage with the customer, show empathy, build rapport, obtain a form of payment & offer solutions to increase shipped units. The responsibilities of this role include reviewing each customer's situation to determine the best approach to ship the customer's product, increase account retention, and address product questions and customer concerns. With our Customer First approach, we will deliver a Best in Class experience at every opportunity! Other responsibilities include: Handling inbound/outbound calls, listening to the customer's concerns, and obtaining a form of payment to ship the customer's product Handling customer complaints Identifying & reporting escalated issues and complaints to management Processing sales & cancellations Offering savings opportunities and switching the form of payment when applicable Having a good understanding of assigned goals and objectives Perform other duties as assigned by management What we offer: Competitive Pay Weekly Pay Paid Training Paid Time Off Medical, Dental, Vision, AD&D, and Life Insurance HSA Options 401k with Company Match Employee Development Program Employee Product Discount Beautiful Call Center Work Space Convenient access to walking trails and Norfolk Premium Outlets What you offer: Must be at least 18 years of age High school diploma or equivalent Strong computer and interpersonal communication skills 1-2 years of customer service in a call center, service industry, or retail sales A customer-focused approach with adaptability to new situations Ability to multitask, prioritize, and manage time Motivation, and desire to achieve powered by YOU! Paid Hourly + Commission Agents earn on average an additional $275+ in weekly commissions and an additional in $1,350/monthly commissions Schedule: 9am-6pm Monday-Friday; OT optional 6pm-7pm Monday-Friday If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table. We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
    $1.4k monthly Auto-Apply 60d+ ago
  • Collections Agent

    Life Protect 24/7

    Collections specialist job in Norfolk, VA

    Job Description Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in recovering client accounts and solidifying relationships with our customer base. Schedule: 9am-6pm Monday-Friday; OT optional 6pm-7pm Monday-Friday How do you do that? You will make and receive calls from diverse customers who need to update their service or account for our product - a medical and security alert system that goes wherever you do. A service that helps save over 4,500 individuals every month. You will report to the Recovery Manager and be responsible for handling outbound and inbound calls from our client base in a respectful and professional manner that preserves the relationship and improves customer relations. You will listen patiently, engage with the customer, show empathy, build rapport, obtain a form of payment & offer solutions to increase shipped units. The responsibilities of this role include reviewing each customer's situation to determine the best approach to ship the customer's product, increase account retention, and address product questions and customer concerns. With our Customer First approach, we will deliver a Best in Class experience at every opportunity! Other responsibilities include: Handling inbound/outbound calls, listening to the customer's concerns, and obtaining a form of payment to ship the customer's product Handling customer complaints Identifying & reporting escalated issues and complaints to management Processing sales & cancellations Offering savings opportunities and switching the form of payment when applicable Having a good understanding of assigned goals and objectives Perform other duties as assigned by management What we offer: Competitive Pay Weekly Pay Paid Training Paid Time Off Medical, Dental, Vision, AD&D, and Life Insurance HSA Options 401k with Company Match Employee Development Program Employee Product Discount Beautiful Call Center Work Space Convenient access to walking trails and Norfolk Premium Outlets What you offer: Must be at least 18 years of age High school diploma or equivalent Strong computer and interpersonal communication skills 1-2 years of customer service in a call center, service industry, or retail sales A customer-focused approach with adaptability to new situations Ability to multitask, prioritize, and manage time Motivation, and desire to achieve powered by YOU! Paid Hourly + Commission Agents earn on average an additional $275+ in weekly commissions and an additional in $1,350/monthly commissions Schedule: 9am-6pm Monday-Friday; OT optional 6pm-7pm Monday-Friday If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table. We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
    $1.4k monthly 7d ago

Learn more about collections specialist jobs

How much does a collections specialist earn in Hampton, VA?

The average collections specialist in Hampton, VA earns between $24,000 and $46,000 annually. This compares to the national average collections specialist range of $27,000 to $45,000.

Average collections specialist salary in Hampton, VA

$34,000
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