Collections Specialist
Collections specialist job in Norfolk, VA
As a Collections Specialist, you will play a pivotal role in managing and reconciling delinquent accounts, ensuring compliance with state collection laws. You will work closely with students and collection agencies to secure payments and resolve discrepancies.
Responsibilities
+ Review delinquency reports and contact students to secure payment of past due balances in compliance with collection laws and procedures.
+ Respond to student communications via phone and email, performing research as necessary.
+ Reconcile the number of accounts sent to collections monthly, verifying with agency reports and researching discrepancies.
+ Collaborate with collection agencies to discuss payment amounts on student accounts.
+ Update account statuses in Banner and ensure accurate records when agencies close accounts.
+ Run weekly payment reports and submit them to the agency every Monday.
+ Post Tax Debt Set Off and collection agency statements accurately within 7 days of receipt.
+ Prepare payment memos for Accounts Payable within 5 days of posting.
+ Run the automated tax process daily and correct payment applications.
+ Prepare and submit paperwork for the 8300 form within 15 days of notification.
+ Assist with updating Touchnet Payment Plans for new semesters.
+ Prepare repayment agreements, monitor repayments, and ensure compliance.
+ Review and update procedures within one month of change and annually.
+ Run and prepare various account aging and collections reports monthly, using data to prepare trend graphs and reports for management.
+ Maintain statistics on accounts related to collections, payment plans, and enrollment.
+ Contact cohort accounts monthly to collect past due amounts and bring accounts current.
+ Annually analyze Perkins accounts not in the cohort and prepare for assignment each November.
Essential Skills
+ 2-3 years of collections or accounts receivable experience, preferably in higher education or state/local government.
+ Basic proficiency in Excel, including pivot tables and vlookups.
+ Experience with cash applications and accounting.
+ Understanding of FERPA and Fair Debt Collections practice.
Additional Skills & Qualifications
+ Experience with Colleague ERP or similar systems.
+ Ability to work with third-party collections firms.
Work Environment
This role is a full-time, fully onsite position from Monday to Friday, 8 AM to 5 PM. Enjoy the opportunity to support a large local university with a long-term open-ended contract. Benefit from six paid holidays and the potential to apply for permanent roles after six months.
Contact Me!
Catherine Sullivan
View my availability here:
Book a Meeting
Job Type & Location
This is a Contract position based out of Norfolk, VA.
Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Norfolk,VA.
Application Deadline
This position is anticipated to close on Dec 12, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
Bilingual Collection Agent (English/Spanish Required)
Collections specialist job in Hampton, VA
Join a Team That's Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where
fun meets results
!
As a Bilingual (English/Spanish) Collection Agent, you will be responsible for contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions.
What You'll Do:
Contact customers via phone, email, and mail to collect overdue payments
Negotiate payment plans and settlements with customers to resolve outstanding debts
Document all customer interactions and payment arrangements accurately in the system
Follow up with customers to ensure payment agreements are upheld
Collaborate with other team members to develop strategies for improving collection efforts
Provide excellent customer service while adhering to company policies and regulations
What We're Looking For:
Ability to work full-time (40-hours per week) year round
Flexible availability - shifts will be a mixture of morning, afternoon and weekends
Experience in a customer service is required
Previous experience in finance or call center environment is an asset.
Strong attention to detail and organizational skills.
Excellent communication skills, both written and verbal.
Ability to work independently and manage time effectively in a fast-paced environment.
Proficiency in using loan processing software and Microsoft Office Suite (Excel, Word).
Why Join Us?
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people's lives!
Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website - ***********************************
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.
If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.
Bill Gosling Outsourcing - Where your career thrives!
Auto-ApplyB2B Collections Specialist
Collections specialist job in Hampton, VA
My Client is seeking a B2B Collections Specialist who can start immediately!
Responsibilities
Monitor aging reports and follow up with customers on past-due invoices Investigate/resolve payment discrepancies, invoice disputes, issue dunning notices, and update account notes
Communicate with clients via phone, email, or portal regarding payment status
Collaborate with billing and sales teams to resolve disputes or invoice errors
Reconcile customer accounts and process adjustments or credits when necessary
Monitor and report on KPIs such as DSO and recovery rate
Collaborate with sales, billing, and customer service to ensure accuracy
Recommend write-offs or escalations when appropriate
Support cross-functional business partners (Customer Success, Sales)
Requirements
Hard skills
Strong ERP skills
Proficient/working knowledge of A/R tools (Gaviti)
Excel reporting and aging reconciliation
Knowledge of credit terms, payment plans, and compliance
Soft skills
Proactive problem-solving
Effective customer and internal team communication
Strong time management and prioritization
I'm looking for an A-player for this collections role possessing a knack for collections, customer-facing, and having a sharp analytical skillset.
Collection Specialist
Collections specialist job in Norfolk, VA
Full-time Description
Collection Specialist
The Collections Specialist is responsible for proactively managing and collecting overdue customer accounts, ensuring timely payments, and maintaining accurate records of account statuses. This role plays a critical part in maintaining the financial health of the organization by minimizing bad debt and improving cash flow. The ideal candidate has strong communication skills, a persistent yet professional demeanor, and a solid understanding of accounts receivable processes with great time-management skills.
Responsibilities
· Actively pursue collection of overdue accounts through phone calls, emails, and written communication; and maintain detailed records of all collection efforts, customer interactions, and payment agreements.
· Prepare and distribute customer statements and dunning notices.
· Actively monitor aging reports and identify delinquent accounts for follow-up.
· Research and resolve customer inquiries or disputes in a timely and professional manner, and collaborate with internal departments (Sales, Operations, Accounts Payables, Treasury, etc.)
· Negotiate payment plans and settlements following company policies.
· Set up new accounts and maintain existing accounts details to ensure accurate billing, including assisting with Sales Tax Exemption Certificate Administration
· Establish and maintain relationships and billings with pre-negotiated city contracts.
· Administration of Lockbox payments, credit card payments, and other payments, including reconciliation.
· Assist with cross-training on responsibilities.
· Performs other related duties as assigned.
Requirements
Skills, Knowledge, and Abilities
· Experience in B2C and B2B customer collections, receivables management, and payment application.
· Computer skills required.
· Proficiency with Microsoft Office Suite.
· Excellent written and verbal communication skills, with strong negotiation and conflict resolution skills
· Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment.
· Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail and follow-through.
Education and Experience
· Associate degree or a combination of relevant experience/training is preferred.
· Prior experience in collections, credit review, and/or payment application is strongly preferred.
· In-depth knowledge and experience with relevant collections process and procedures
Physical Demands and Working Conditions
· Talking, hearing, and seeing with close visual acuity are frequently required.
· Regular use of computer involving repetitive keystroke motion.
· Sedentary work involves sitting most of the time.
· Works in a normal office setting with little to no exposure to adverse environmental conditions.
Collection Specialist / Automobile Receivables
Collections specialist job in Virginia Beach, VA
Benefits/Perks
Careers Advancement Opportunities
Flexible Scheduling
Competitive Compensation
Job SummaryWe are seeking a Collection Specialist to join our team. In this role, you will monitor accounts to identify outstanding payments and communicate with clients regarding the collection of those funds. The ideal candidate has excellent negotiation and interpersonal skills and the ability to work with limited supervision. Responsibilities
Review accounts to discover overdue payments
Research client information and historical data on accounts
Communicate with clients regarding overdue accounts
Resolve issues with customers that have past due accounts
Maintain accurate documentation of account status and collection efforts
Report on collection activity and present to management
Qualifications
High school diploma/GED required
Previous experience as a Collection Specialist or in a similar position
Understanding of collection techniques
Knowledge of debt collection laws and regulations
Familiarity with Microsoft Office, Excel, and computer databases
Ability to work well under pressure
Excellent communication and negotiation skills
Able to communicate in English and Spanish
Compensation: $18.00 - $25.00 per hour
About Capital Credit LLC CapitalCredit is a subprime finance company engaged in acquiring sub-prime auto receivables from both franchised and independent automobile dealers which have entered into contracts with purchasers of typically used, but some new, cars and light trucks. CapitalCredit then services the receivables it acquires. CapitalCredit commenced operations in Tennessee in 2013. It conducts most of its business in the Southeastern United States. CAREERS Capital Credit LLC is a great place to work. We are growing and expanding within our existing office locations and are always looking for underwriters and collectors. If you are a talented person, with a great work ethic, who wants to work in a fast paced, friendly work environment, or a vendor who would like to do business with us, please take a look at our current openings.
Auto-ApplyAccount Representative - Uncapped Commission
Collections specialist job in Norfolk, VA
Country USA State Virginia City Norfolk Descriptions & requirements About the role: The Account Representative role at TQL is an opportunity to build a career with a logistics industry leader that offers an award-winning culture and high earning potential with uncapped commission. More than just an entry level sales role, you will be responsible for supporting and working with an established sales team to identify areas of opportunity with their customers to drive revenue. No experience necessary; you will start your career in an accelerated training program to learn the logistics industry. Once training is complete, you focus on growing new and existing business by presenting TQL customers with our transportation services and handling freight issues 24/7/365.
What's in it for you:
* $40,000 minimum annual salary
* Uncapped commission opportunity
* Want to know what the top 20% earn? Ask your recruiter
Who we're looking for:
* You compete daily in a fast-paced, high-energy environment
* You're self-motivated, set ambitious goals and work relentlessly to achieve them
* You're coachable, but also independent and assertive in solving problems
* You're eager to develop complex logistics solutions while delivering great customer service
* College degree preferred, but not required
* Military veterans encouraged to apply
What you'll do:
* Communicate with the sales team and customers as the subject matter expert to build and maintain relationships
* Manage projects from start to finish while overseeing daily shipments and resolve issues to ensure pickups and deliveries are on time
* Work with the sales team to provide and negotiate competitive pricing
* Input, update and manage shipment information in our state-of-the-art systems
* Collaborate with the support team to guarantee each shipment is serviced properly
* Assist with billing and accounting responsibilities as needed
What you need:
* Elite work ethic, 100% in-office, expected to go above and beyond
* Extreme sense of urgency to efficiently juggle dynamic operations
* Strong communication skills with ability to handle conflict
* Solution-focused mindset and exceptional customer service
* Ability to work with the latest technologies
Why TQL:
* Certified Great Place to Work with 800+ lifetime workplace award wins
* Outstanding career growth potential with a structured leadership track
* Comprehensive benefits package
* Health, dental and vision coverage
* 401(k) with company match
* Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Where you'll be: 5700 Lake Wright Drive, Norfolk, Virginia 23502
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at ******************
*
Account Growth Specialist - 100% Commission (TSG-5012)
Collections specialist job in Norfolk, VA
Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business & develop a book of business, lead a team, and scale your income based on performance. No cold calls. No chasing. You'll work warm, qualified clients who've already requested help. What you'll do Master our systems and product suite to deliver first-class client experiences. Follow up with warm leads and prior client inquiries (we provide high-quality leads). Meet clients virtually (Zoom / phone) and guide them through the protections that build generational wealth. Manage your client communication and relationship lifecycle. Build a personal brand and scale your book - recruit and lead a team when ready. Hit performance goals to unlock promotions, leadership roles, and revenue-share opportunities. Maintain licensing, contracting, and compliance for your market. Attend weekly virtual training and leadership development. Who you are You want to build and own something - not just collect a paycheck. Entrepreneurial mindset: you plan, execute, iterate, and refuse to be average. Strong communicator - phone and video-first comfort. Organized, self-motivated, and tech-savvy. Preferably 2+ years in sales, service, or business ownership - but grit and results matter more. Requirements Reliable phone, data, and Wi-Fi. Must pass background check and carrier contracting. Active Life & Health license, or willingness to get licensed (we'll help you in 7-10 days). Compensation & growth Uncapped commission structure + performance bonuses and incentives. Clear path to leadership / territory ownership / revenue-share for top performers. Many of our highest-performing partners create a significant, scalable income by building teams and recurring revenue streams. 100% Commission Perks Remote, flexible schedule (evenings/weekends as client needs require). Comprehensive training and a proven playbook to build your business. Annual all-expense-paid trips for top producers. Discounted health and life coverage options. Leadership development and agent-to-owner transition support.
Collections Supervisor 10-7 EST Onsite Virginia Beach
Collections specialist job in Virginia Beach, VA
Plans, directs, supervises and evaluates work flow for the Collections department. Ensures the collection staff is effectively counseling all delinquent borrowers. Coordinates work activities to achieve the volume expected to meet operational requirements. Recommends operational improvements. Responsible for day-to-day application of policies and procedures. Monitors performance of staff members according to established standards. Conducts performance evaluations. Trains and coaches staff.
Responsibilities
Supervises daily operation of the Collection unit, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations
Manage and maintain daily operations of the Dialer campaigns
Performs collection activity on accounts when subordinates have difficulty collecting.
Reviews the department's collection activity, identifying trends and assessing unit effectiveness
Receives and resolves customer complaints
Performs duties related to staff development such as performance evaluations, disciplining employees, and training
Reviews and recommends foreclosure to the Default Management committee
Compiles data and generates ad-hoc reporting for Manager
Provides monthly summary to Manager on departmental performance objectives
Ensures that 10 calls per month are evaluated for each Loan Counselor in the department
Responsible for requesting, creating/preparing, updating/revising, reviewing, testing, finalizing/approving, conduct training and maintain the departments policies and procedures
Qualifications
High School Diploma or equivalent required
Associates Degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Three years collection experience in a mortgage servicing environment
Knowledge of Federal, State and local regulations concerning debt collection regulations
Minimum of 2 years supervisory experience, managing a team in a high volume, fast paced environment
Knowledge of loss mitigation mortgage workouts (i.e. loan modifications, short sale, deed in lieu and foreclosure)
Working knowledge of contact center database applications
Experience with Ensemble Pro dialer administration
Experience utilizing DataViews for reporting
Knowledgeable in scheduling and volume forecasting
High level of proficiency with Microsoft Office Suite
Excellent written and verbal communication skills
Strong team player with a high level of professionalism and initiative
Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs
Strong negotiation skills
Strong analytical and problem solving ability
Ability to organize, prioritize and allocate workload for optimum efficiency
Solves problems with a sense of urgency by recognizing opportunities, understanding risks and acting quickly to overcome obstacles and reach a solution
Ability to resolve conflict appropriately and effectively resolve problems
Compensation Range: $52,400-$88,000 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.
WORK CONDITIONS
Working conditions are normal for an office environment. Must have the ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance.
ESSENTIAL FUNCTIONS
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Speaking - Talking to others to convey information effectively.
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening - Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Instructing - Teaching others how to do something.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Time Management - Managing one's own time and the time of others.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension - The ability to read and understand information and ideas presented in writing.
Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision - The ability to see details at close range (within a few feet of the observer).
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition - The ability to identify and understand the speech of another person.
Speech Clarity - The ability to speak clearly so others can understand you.
PHYSICAL DEMANDS
Sitting up to 95% of time
Walking up to 5% of time
Occasional standing, stooping, kneeling, crouching and reaching
EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION POLICY
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
Auto-ApplyNeuropsych Account Specialist - Virginia Beach VA
Collections specialist job in Virginia Beach, VA
Who We Are:
At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values. We know what it takes to be great, and we are as passionate about our people as we are about our purpose - to relieve suffering for people with great needs.
What We Do:
Neurocrine Biosciences is a leading neuroscience-focused, biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs. We are dedicated to discovering and developing life-changing treatments for patients with under-addressed neurological, neuroendocrine and neuropsychiatric disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, chorea associated with Huntington's disease, classic congenital adrenal hyperplasia, endometriosis* and uterine fibroids,* as well as a robust pipeline including multiple compounds in mid- to late-phase clinical development across our core therapeutic areas. For three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders because you deserve brave science. For more information, visit neurocrine.com, and follow the company on LinkedIn, X and Facebook. (
*in collaboration with AbbVie
)
About the Role:Responsible for a specific geographic territory and the successful promotion and growth of Neurocrine products. Manages and develops long-term relationships with physicians and other customers for targeted accounts in their assigned territory and represent Neurocrine brand(s) and their approved indications. This role also plays an important part in educating external customers such as physicians, nurses, medical assistants, case managers, etc. and helping them learn about the benefits of our product(s).
_
Your Contributions (include, but are not limited to):
Sales and Market Development
Drives product acceptance and growth through targeted education and strategic account management
Executes territory sales strategies to meet or exceed objectives via in-person and virtual communications
Identifies and addresses territory-specific opportunities and barriers to product success
Effectively manages promotional resources and budget
Customer Relationship Management
Builds and maintains relationships with key stakeholders including:
Healthcare providers (Psychiatrists, Neurologists, NPs, PAs)
Clinical staff (RNs, LPNs, PharmDs)
Key opinion leaders and advocacy groups
Community Mental Health Clinics and Long Term Care facilities
Local/regional payers and pharmacies
Cross-Functional Collaboration
Establishes excellent communication with internal partners including managed care, Marketing, Patient Access, Medical Science Liaisons, and medical communications teams
Professional Standards
Upholds highest ethical standards, including FDA guidelines and pharmaceutical industry best practices
Demonstrates integrity and models behaviors consistent with company values and compliance policies
Work Expectations
Maintains full field presence Monday-Friday with flexibility for occasional evening/weekend events
Other duties as assigned
Requirements:
BS/BA degree in science or related field AND Minimum of 4 years of commercial pharma/biotech or related experience, including 3+ years of specialty pharmaceutical or LTC, Psychology, or Neurology sales experience is highly desired. Close-door or specialty pharmacy distribution experience is strongly preferred. Psychiatry, neurology or antipsychotic experience strongly preferred. Experience with business systems, salesforce automation platforms, and other business intelligence tools (e.g., Salesforce.com, Oracle database, SAP, Business Objects, COGNOS, QlikView, Veeva, etc.) OR
Master's degree in science or related field AND 2+ years of similar experience noted above
Professional Expertise
Knowledge of best practices in the functional discipline and broader related business concepts
Strong understanding of healthcare regulatory and enforcement environments
Proven track record of meeting/exceeding sales objectives and launch success in complex environments
Developing internal reputation in area of expertise
Continuously works to improve tools and processes
Leadership & Teamwork
Ability to lead and participate in cross-functional teams
Exhibits leadership skills, typically directing lower levels and/or indirect teams
Builds trust and support among peers
Acts as a settling influence in challenging situations
Technical Skills
Strong computer skills and working knowledge of business systems
Proficiency with sales platforms and business intelligence tools (Salesforce.com, Oracle, SAP, Veeva, etc.)
Excellent project management abilities
Critical Thinking
Sees broader organizational impact across departments/divisions
Excellent analytical thinking and problem-solving skills
Intellectual curiosity and ability to challenge status quo
Able to decide and act without having the complete picture
Communication & Relationship Management
Excellent verbal and written communication skills
Strong sales and account management disposition
Ability to navigate complex accounts across varied care sites
Understanding of specialty fulfillment and payer requirements
Personal Attributes
Results-oriented with high ethical standards
Adaptable and effective in managing change
Ability to meet multiple deadlines with accuracy and efficiency
Thrives in performance-based, fast-paced environments
Versatile learner who enjoys unfamiliar challenges
Derives satisfaction through purposeful, passionate work
Entrepreneurial attitude/experience
Job-Specific Requirements
Should reside within the geographic area of the assigned territory
Valid driver's license and clean driving record (position requires frequent driving)
Neurocrine Biosciences is an EEO/Disability/Vets employer.
We are committed to building a workplace of belonging, respect, and empowerment, and we recognize there are a variety of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don't line up to exactly what we have outlined in the job description.
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The annual base salary we reasonably expect to pay is $120,600.00-$165,000.00. Individual pay decisions depend on various factors, such as primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. In addition, this position is eligible participate in the Company's quarterly incentive compensation plan, which provides the opportunity to earn additional compensation based on individual performance results. This position is also eligible to participate in our equity based long term incentive program.
Benefits offered include a retirement savings plan (with company match), paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms and conditions of the applicable plans.
Auto-ApplyCollections Representative
Collections specialist job in Newport News, VA
Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.
Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.
Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:
Investing in You:
Educational Assistance, encompassing books, lab fees, registration costs, and more.
Support for Student Loan Repayment.
Abundant Career Growth Opportunities.
Time Off That Matters:
Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
Paid Sick Time for all team members.
Financial Security:
Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
Company-covered short- and long-term disability insurance.
Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
Flexible Health Care and Dependent Care benefits.
Langley Federal Credit Union is currently hiring for a Full Time Collections Representative to work on-site from our Oyster Point Bldg. located in Newport News, VA. We are pleased to offer a sign on Bonus for this position, to new hires who meet the criteria and complete their onboarding requirements.
Job Summary:
Communicates with members on their delinquent accounts by phone. Recommends and negotiates solutions to improve member account statuses. Performs skip-tracing and documents accounts accordingly to negotiate payment, following all regulatory and Langley guidelines.
Essential Functions, Duties, and Responsibilities:
Recommends resolutions to members with delinquent accounts by phone, manages and follows up when payment arrangements have not been met.
Makes outbound collection attempts to members by telephone and or letter to determine reasons for delinquency and to assist them in bringing the account current on financial products like automobiles, personal loans, credit cards, mortgages, etc.
Performs skip tracing inquiries and activities, as necessary to obtain contact information to contact members.
Processes payment transfers and check by phone requests for members.
Navigates multiple systems to contact, track and monitor member accounts.
Utilizes negotiation skills to resolve defaults and delinquencies on members' accounts.
Initiates repossession procedural workflows or legal workflows for review and assignment within a timely manner.
Qualifications:
One year of collections, customer service, sales or related experience is required.
One year of college or technical school preferred.
Our Keys to Success:
Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
Langley Ambassador - Demonstrates a passion for Langley's vision, encouraging diversity, equity and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
Continuous Learner - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.
Physical Requirements:
The physical demands described here must be met by an employee to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. Specific vision requirements for the job include close vision (at 20 inches or less).
Working Conditions:
The work environment characteristics described here represent those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work will be performed in a temperature-controlled office environment where the noise level is typically moderate.
This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.
We look forward to receiving your application and eagerly anticipate the opportunity to learn more about your qualifications and aspirations. Your unique perspective and skills could be a valuable addition to our team. We're excited to delve deeper into your background and potential fit with our company culture. Thank you for considering joining us on this journey, and we can't wait to get to know you better!
Accounts Payable-Receivable
Collections specialist job in Hampton, VA
Job Description
CarGuys Inc. -America's #1 Automotive Recruiter
If you are looking for a new career in the car Biz CarGuys Inc. is the go-to company to assist you. We work with dealerships that are looking to hire, all across the country.
Anytime you are looking to find a new career…contact us, CarGuys Inc. to assist. We help dealers to hire, from porters all the way up to CEO's
Currently we have a dealership in your area looking to hire an Automotive Accounts Payable/Receivable person.
This dealership may offer:
Opportunity for Bonus Pay
Salary plus Bonuses Plus Benefits
Top shelf benefits including health and dental
Busy office with zero boredom
Paid Vacation and PTO time
Growth and advancement opportunities
Full time position
Long term job security
Responsibilities may include:
Customer payment and credit transactions.
Basic accounting skills
Perform basic administrative and other duties as assigned.
A team player who is focused on providing exemplary customer service
Excellent communication skills; both written and verbal
Ability to multi-task in a fast paced work environment
Skills:Cashier, accounts payable, auto dealership biller, automotive cashier, service department cashier, service department biller, accounting, office administrative, customer service, cash handling, Dealership Office Manager, Automotive Office manager, Dealer Office Manager, Auto Dealer office manager, Car Dealer office manager, Dealer Track, CDK, Reynolds & Reynolds, Financial Statement, Car Dealership Office Manager, Automotive Dealership Office Manager, New Vehicle office Manager, used vehicle office manager,Accounting, accounts payable, accounts receivable, POS system, Journal entries, accounting software, quickbooks, invoices, Vendor statements, Bank account reconciliation, controller, automotive biller, auto dealership biller, automotive billing clerk, office manager, automotive accounts payable clerk, automotive billing clerk.Dealership Office Manager, Automotive Office manager, Dealer Office Manager, Auto Dealer office manager, Car Dealer office manager, Manager, Automotive Dealership Office Manager, New Vehicle office Manager, used vehicle office manager,
*You are applying through Car Guy's Inc, America's and Canada's #1 Automotive Recruiter. Companies all over America and Canada hire us to find them qualified candidates. If deemed a qualified candidate your resume will be forwarded to a local dealer.
Accounts Receivable Specialist
Collections specialist job in Norfolk, VA
Job Title: Accounts Receivable Specialist
FLSA Status: Exempt
Air Control Concepts is more than just a collection of firms, we are a community of forward-thinking experts committed to excellence, innovation, and collaboration. With a focus on commercial HVAC representation, we bring together esteemed entities from diverse regions, each boasting decades of invaluable experience.
We understand that success in the HVAC industry goes beyond individual accomplishments. That's why we believe in the power of unity and collaboration. By leveraging our collective assets, knowledge, and resources, we empower our member firms to deliver unparalleled service, safety, and efficiency to clients across healthcare, commercial, and residential sectors.
Website: AIR Control Concepts | HVAC Partnerships, Growth & Support Across North America
:
The Accounts Receivable Specialist plays a crucial role in maintaining the financial health of the organization by ensuring timely collection of outstanding invoices. This position is responsible for managing customer accounts, processing payments, and reconciling discrepancies to minimize financial risk. The specialist will work closely with the sales and customer service teams to resolve billing issues and enhance customer satisfaction. By analyzing accounts receivable data, the specialist will contribute to the development of strategies to improve cash flow and reduce overdue accounts. Ultimately, this role is vital for supporting the company's overall financial objectives and maintaining strong relationships with clients
Responsibilities:
Manage and monitor accounts receivable aging reports to ensure timely collection of payments.
Process incoming payments, including checks, credit card transactions, and electronic transfers.
Communicate with customers regarding outstanding invoices and resolve any billing discrepancies.
Collaborate with internal teams to address customer inquiries and improve billing processes.
Prepare and maintain accurate records of all transactions and customer communications
Qualifications:
High school diploma or equivalent; associate's degree in finance or accounting preferred.
Proven experience in accounts receivable or a similar financial role.
Strong understanding of accounting principles and practices
Experience with accounting software such as QuickBooks, SAP, or similar platforms.
Familiarity with financial reporting and analysis.
Certification in accounts receivable or related field.
Benefits:
We offer a competitive and comprehensive benefits package, including:
401(k) with employer match (immediate vesting)
Medical - HDHP & PPO options, Dental and Vision
HSA with employer matching contributions
FSA & Limited FSA
Employer Paid Life/AD&D Insurance
Voluntary Life Insurance Plans
Paid Family Leave
PTO
Paid Company Holidays - 10 Days
Employer Paid Short-term Disability
Long-term Disability
Referral Bonus Opportunities
Other voluntary fringe benefits
Employment Relationship: At-will. This job description does not constitute a contract.
Auto-ApplyAccounts Receivable Specialist (Multi-Hire)
Collections specialist job in Norfolk, VA
Title: Accounts Receivable Specialist (Multi-Hire)
State Role Title: Admin and Office Spec III
Hiring Range: Commensurate with experience and credentials
Pay Band: 3
Agency Website: ***********
Recruitment Type:
Job Duties
Ensure due diligence is followed in actively collecting the University's receivables. Ensure that all un-reconciled differences and adjustments are resolved promptly and accurately and in compliance with University and State guidelines and regulations. To provide responsive customer service to students, parents, faculty, staff and others in a timely, accurate and professional manner by responding to inquiries related to students' accounts.
Minimum Qualifications
The ability to perform basic mathematical calculations, accurately and with attention to detail. Basic knowledge of State regulations related to debt collections. The ability to effectively communicate and interact positively with students, faculty, staff and the general public and provide excellent customer service.
Additional Considerations
N/A
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Commonwealth of Virginia's Job Board/Recruitment Management System (RMS). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or resumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.
Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include: criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to university employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.
EEO Statement
NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities and veterans to apply.
Contact Information
Name: Norfolk State University
Phone: ************
Email: Email material not accepted.
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
AR Follow-up and Denial Specialist
Collections specialist job in Virginia Beach, VA
Job DescriptionDescription:
Title: AR Follow-up and Denial Specialist
Who we are:
Aligned Orthopedic Partners is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering patients with the highest orthopedic care possible. Our commitment to finding the best solutions for individual needs sets us apart from the competition. We take pride in providing exceptional care while remaining friendly, courteous, and efficient.
Aligned Orthopedic Partners is recruiting an experienced AR Follow-up and Denial Specialist. The ideal candidate is experienced with analyzing and resolving insurance claim denials, correcting errors, and securing accurate reimbursement from payers. This role requires strong analytical, coding, and communication skills, with a focus on denial prevention, timely appeals, and collaboration across the revenue cycle team.
What you will do:
Claims Review & Correction
Review denied and unpaid claims to verify coding and billing accuracy.
Correct errors and submit revised claims when necessary.
Investigate claims with no payer response to confirm receipt and follow up.
Denial Management & Appeals
Analyze denials and generate effective, well-researched written appeals.
Appeal denials through coding review, contract interpretation, medical record review, and direct payer interaction.
Maintain detailed knowledge of payer websites and appeal processes for commercial and government payers.
Ensure appeals and reconsideration requests are completed accurately and on time.
Trend Analysis & Communication
Identify recurring denial trends or payer policy changes affecting reimbursement.
Communicate trends to management and recommend process improvements to prevent reoccurrence.
Support and participate in process and quality improvement initiatives.
Collaboration & Education
Confer with coders, billing staff, and revenue cycle managers on coding or claim issues.
Provide education to team members on payer policies and denial prevention.
Collaborate on special projects and assist management with additional tasks as assigned.
Account Reconciliation
Work assigned follow-up queues, including identification of missing payments, overpayments, and credits on accounts.
Document all actions taken in the practice management system.
What you bring to the table:
You are a detail-oriented and dependable professional with a strong grasp of accounts receivable and denial processes. You take ownership of your work, communicate clearly, and consistently meet deadlines in a fast-paced environment. You bring:
Minimum of 3 years' experience in a medical billing department (orthopedic or surgical experience strongly preferred).
In-depth knowledge of healthcare billing, claims processing, payer follow-up, and appeals.
Proficiency with payer websites, Microsoft Outlook, Word, and Excel.
Coding knowledge sufficient to process denied claims and support appeals.
Strong reasoning, critical thinking, analytical, and mathematical skills.
Ability to work independently with high productivity and attention to detail.
CPC certification preferred but not required.
High School Diploma or GED required.
Equal Opportunity Employer
Aligned Orthopedic Partners is an equal opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.
Requirements:
Accounts Payable-Receivable
Collections specialist job in Hampton, VA
CarGuys Inc. -America's #1 Automotive Recruiter
If you are looking for a new career in the car Biz CarGuys Inc. is the go-to company to assist you. We work with dealerships that are looking to hire, all across the country.
Anytime you are looking to find a new career…contact us, CarGuys Inc. to assist. We help dealers to hire, from porters all the way up to CEO's
Currently we have a dealership in your area looking to hire an Automotive Accounts Payable/Receivable person.
This dealership may offer:
⦁ Opportunity for Bonus Pay
⦁ Salary plus Bonuses Plus Benefits
⦁ Top shelf benefits including health and dental
⦁ Busy office with zero boredom
⦁ Paid Vacation and PTO time
⦁ Growth and advancement opportunities
⦁ Full time position
⦁ Long term job security
Responsibilities may include:
Customer payment and credit transactions.
Basic accounting skills
Perform basic administrative and other duties as assigned.
A team player who is focused on providing exemplary customer service
Excellent communication skills; both written and verbal
Ability to multi-task in a fast paced work environment
Skills:Cashier, accounts payable, auto dealership biller, automotive cashier, service department cashier, service department biller, accounting, office administrative, customer service, cash handling, Dealership Office Manager, Automotive Office manager, Dealer Office Manager, Auto Dealer office manager, Car Dealer office manager, Dealer Track, CDK, Reynolds & Reynolds, Financial Statement, Car Dealership Office Manager, Automotive Dealership Office Manager, New Vehicle office Manager, used vehicle office manager,Accounting, accounts payable, accounts receivable, POS system, Journal entries, accounting software, quickbooks, invoices, Vendor statements, Bank account reconciliation, controller, automotive biller, auto dealership biller, automotive billing clerk, office manager, automotive accounts payable clerk, automotive billing clerk.Dealership Office Manager, Automotive Office manager, Dealer Office Manager, Auto Dealer office manager, Car Dealer office manager, Manager, Automotive Dealership Office Manager, New Vehicle office Manager, used vehicle office manager,
*You are applying through Car Guy's Inc, America's and Canada's #1 Automotive Recruiter. Companies all over America and Canada hire us to find them qualified candidates. If deemed a qualified candidate your resume will be forwarded to a local dealer.
Driver / Data Collector in Gloucester, VA
Collections specialist job in Gloucester Point, VA
Service Measure (SM) is a field data collection company founded in 2013 in New York. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.
Project objective
The goal of the project is to help collect images of streets, main points of interest and public areas in the USA. The project is performed on cars with 360 cameras mounted on top that image the area around the vehicle and store those images on computers inside the vehicle. Later, this data will be used to enhance one the most popular online maps in the world.
The data collectors will be given specific routes around public streets and areas, specifically targeting commercial districts and historical sites. Due to poor weather conditions some areas will be visited multiple times in order to collect the best quality of imaging. The project is expected to last from 3 to 6 months and will cover different data collection areas.
The ideal candidate enjoys driving, knows well the area, traffic trends, is highly responsible and reliable.
The schedule expected on the project is Monday-Friday, 8 hours/day 40 hours per week. Due to weather downtime, work on weekends is possible.Requirements
Must have a valid Driver Licence;
Good driving skills and clean driving record;
General car knowledge would be a plus;
Enjoys driving, within standard business hours;
Available for a minimum of 3 months;
Must have private monitored parking space for corporate vehicle;
Great communication and reporting skills;
Tech savvy (drivers will use Gmail, Google Forms and Google Meet);
High level of responsibility;
Self-motivated and detail oriented;
Must be able to successfully pass a background check (criminal and driving record).
We would be happy to get to know you and your skills better and see how we can support each other's growth.
Please apply and let's meet!
Auto-ApplyDriver / Data Collector in Gloucester, VA
Collections specialist job in Gloucester Point, VA
Service Measure (SM) is a field data collection company founded in 2013 in New York. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.
Project objective
The goal of the project is to help collect images of streets, main points of interest and public areas in the USA. The project is performed on cars with 360 cameras mounted on top that image the area around the vehicle and store those images on computers inside the vehicle. Later, this data will be used to enhance one the most popular online maps in the world.
The data collectors will be given specific routes around public streets and areas, specifically targeting commercial districts and historical sites. Due to poor weather conditions some areas will be visited multiple times in order to collect the best quality of imaging. The project is expected to last from 3 to 6 months and will cover different data collection areas.
The ideal candidate enjoys driving, knows well the area, traffic trends, is highly responsible and reliable.
The schedule expected on the project is Monday-Friday, 8 hours/day 40 hours per week. Due to weather downtime, work on weekends is possible.Requirements
Must have a valid Driver Licence;
Good driving skills and clean driving record;
General car knowledge would be a plus;
Enjoys driving, within standard business hours;
Available for a minimum of 3 months;
Must have private monitored parking space for corporate vehicle;
Great communication and reporting skills;
Tech savvy (drivers will use Gmail, Google Forms and Google Meet);
High level of responsibility;
Self-motivated and detail oriented;
Must be able to successfully pass a background check (criminal and driving record).
We would be happy to get to know you and your skills better and see how we can support each other's growth.
Please apply and let's meet!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Collections Agent
Collections specialist job in Norfolk, VA
Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in recovering client accounts and solidifying relationships with our customer base.
Schedule: 9am-6pm Monday-Friday; OT optional 6pm-7pm Monday-Friday
How do you do that?
You will make and receive calls from diverse customers who need to update their service or account for our product - a medical and security alert system that goes wherever you do. A service that helps save over 4,500 individuals every month.
You will report to the Recovery Manager and be responsible for handling outbound and inbound calls from our client base in a respectful and professional manner that preserves the relationship and improves customer relations. You will listen patiently, engage with the customer, show empathy, build rapport, obtain a form of payment & offer solutions to increase shipped units. The responsibilities of this role include reviewing each customer's situation to determine the best approach to ship the customer's product, increase account retention, and address product questions and customer concerns. With our Customer First approach, we will deliver a Best in Class experience at every opportunity!
Other responsibilities include:
Handling inbound/outbound calls, listening to the customer's concerns, and obtaining a form of payment to ship the customer's product
Handling customer complaints
Identifying & reporting escalated issues and complaints to management
Processing sales & cancellations
Offering savings opportunities and switching the form of payment when applicable
Having a good understanding of assigned goals and objectives
Perform other duties as assigned by management
What we offer:
Competitive Pay
Weekly Pay
Paid Training
Paid Time Off
Medical, Dental, Vision, AD&D, and Life Insurance
HSA Options
401k with Company Match
Employee Development Program
Employee Product Discount
Beautiful Call Center Work Space
Convenient access to walking trails and Norfolk Premium Outlets
What you offer:
Must be at least 18 years of age
High school diploma or equivalent
Strong computer and interpersonal communication skills
1-2 years of customer service in a call center, service industry, or retail sales
A customer-focused approach with adaptability to new situations
Ability to multitask, prioritize, and manage time
Motivation, and desire to achieve powered by YOU!
Paid Hourly + Commission
Agents earn on average an additional $275+ in weekly commissions and an additional in $1,350/monthly commissions
Schedule: 9am-6pm Monday-Friday; OT optional 6pm-7pm Monday-Friday
If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Auto-ApplyBilingual Collection Agent (English/Spanish Required)
Collections specialist job in Hampton, VA
Join a Team That's Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
As a Bilingual (English/Spanish) Collection Agent, you will be responsible for contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions.
What You'll Do:
* Contact customers via phone, email, and mail to collect overdue payments
* Negotiate payment plans and settlements with customers to resolve outstanding debts
* Document all customer interactions and payment arrangements accurately in the system
* Follow up with customers to ensure payment agreements are upheld
* Collaborate with other team members to develop strategies for improving collection efforts
* Provide excellent customer service while adhering to company policies and regulations
What We're Looking For:
* Ability to work full-time (40-hours per week) year round
* Flexible availability - shifts will be a mixture of morning, afternoon and weekends
* Experience in a customer service is required
* Previous experience in finance or call center environment is an asset.
* Strong attention to detail and organizational skills.
* Excellent communication skills, both written and verbal.
* Ability to work independently and manage time effectively in a fast-paced environment.
* Proficiency in using loan processing software and Microsoft Office Suite (Excel, Word).
Why Join Us?
* Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
* Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
* Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
* Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
* Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
* State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
* Rewarding Work: Help businesses grow while making a real difference in people's lives!
Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website - ***********************************
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.
Bill Gosling Outsourcing - Where your career thrives!
Auto-ApplyCollections Agent
Collections specialist job in Norfolk, VA
Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in recovering client accounts and solidifying relationships with our customer base.
Schedule: 9am-6pm Monday-Friday; OT optional 6pm-7pm Monday-Friday
How do you do that?
You will make and receive calls from diverse customers who need to update their service or account for our product - a medical and security alert system that goes wherever you do. A service that helps save over 4,500 individuals every month.
You will report to the Recovery Manager and be responsible for handling outbound and inbound calls from our client base in a respectful and professional manner that preserves the relationship and improves customer relations. You will listen patiently, engage with the customer, show empathy, build rapport, obtain a form of payment & offer solutions to increase shipped units. The responsibilities of this role include reviewing each customer's situation to determine the best approach to ship the customer's product, increase account retention, and address product questions and customer concerns. With our Customer First approach, we will deliver a Best in Class experience at every opportunity!
Other responsibilities include:
Handling inbound/outbound calls, listening to the customer's concerns, and obtaining a form of payment to ship the customer's product
Handling customer complaints
Identifying & reporting escalated issues and complaints to management
Processing sales & cancellations
Offering savings opportunities and switching the form of payment when applicable
Having a good understanding of assigned goals and objectives
Perform other duties as assigned by management
What we offer:
Competitive Pay
Weekly Pay
Paid Training
Paid Time Off
Medical, Dental, Vision, AD&D, and Life Insurance
HSA Options
401k with Company Match
Employee Development Program
Employee Product Discount
Beautiful Call Center Work Space
Convenient access to walking trails and Norfolk Premium Outlets
What you offer:
Must be at least 18 years of age
High school diploma or equivalent
Strong computer and interpersonal communication skills
1-2 years of customer service in a call center, service industry, or retail sales
A customer-focused approach with adaptability to new situations
Ability to multitask, prioritize, and manage time
Paid Hourly + Commission
Agents earn on average an additional $275+ in weekly commissions and an additional in $1,350/monthly commissions
Schedule: 9am-6pm Monday-Friday; OT optional 6pm-7pm Monday-Friday
If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Auto-Apply