Company Profile
"Enhancing the Lives of Those We Touch by Helping People Reach Their Goals”
Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.
We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 3,400 team members and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Call Center.
Overview
Answers Customer Service calls in a professional and courteous manner. Solves all issues with the purpose of creating complete customer satisfaction, taking every opportunity to show the customer their value to the company.
Responsibilities
Develops a positive line of communication with customers and leadership.
Maintains a professional and courteous manner when interfacing customers.
Records notes related to every call taken in customer log files in detail. Read logs before finding resolution.
Forwards logs pertaining to shipping problems, customer concerns, and requests to appropriate department, service group, or individuals.
Reships products lost by carrier, damaged or items missing from the order by verifying the actual order and completing a reship invoice.
Refunds issues on customers' accounts.
Contacts customers regarding address issues resulting in returned parcels.
Reclaim product sent in error, and issuing prepaid postage labels.
Answers basic customer questions related to company products and services.
Assists other departments with product returns, shipping problems, and credit issues.
Transfers specific customer request calls to appropriate department, service groups, or individuals.
Applies policies uniformly and consistently by correctly interpreting problems and determining resolutions.
Tracks UPS, DHL, Canada Post, and International Bridge Shipments.
Customer Retention
Manage time on and off phones with “Not Ready” time
Completes new customer phone enrollments by accurately and courteously obtaining and verifying customer information.
Assists Customer Care during heavy call periods.
Assists other departments in completing month end tasks.
Performs other duties as assigned or needed
Qualifications
Exceed average performance on Quality Development and Score Card.
10 key touch.
Supports Customer Care standards and goals as determined by Customer Care Managers and Coordinators. (i.e. Complete Customer Satisfaction percentage, Average Order Size, Team and Individual Measurements Standards.)
Attend regular Melaleuca trainings as determined by Customer Care Managers and Supervisors.
Typing 40 wpm.
Ability to analyze and solve problems.
Interpersonal and customer relation skills.
Ability to work under stress.
Communicate effectively with individuals in person and by phone.
Ability to work independently and professionally.
Ability to perform the essential duties and responsibilities with efficiency and accuracy.
Sit with intermittent walking.
Work overtime as needed.
Shifts at month end can be 12 hour shifts with 30 min lunch breaks
Potential to work 1 day for 10 hours, following day for 12 hours, following day for 10 hours, and additional day 9 hours with 30 min lunch breaks
Potential to work 6 days a week
Average personal break time is 3 mins per hour worked
Headset worn over ears and attached to the desk phone
Ability to stand at the desk, but the desk height can't be adjusted, the chair can be adjusted
Required to attend training lasting approximately 4-6 hours with break times scheduled
Why Melaleuca
Great culture-you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis-it feels more like a family than a multi-national corporation.
$33k-38k yearly est. Auto-Apply 5d ago
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Patient Account Specialist
Kootenai Health 4.8
Collections specialist job in Idaho
Responsible for billing and collecting patient cost share balances from third party claims and billing and collecting self-pay claims. Generates and mails patient statements and final notices, initiates collection calls and responds to incoming calls from patients and guarantors making payments or inquiring about billing status. Researches and resolves complex billing issues, utilizing knowledge of current hospital and medical billing and reimbursement methodologies. Works in close coordination with Financial Counselors and Customer Service personnel to support a favorable patient experience.
Responsibilities
* Performs Accounts Receivable Collections by issuing patient statements, making outbound collections calls and handling inbound patient calls to take payments or respond to billing inquiries
* Reviews patient account to ensure account balance accuracy before statement is generated
* Works with Business Services, Financial Counseling, Coding, HIM, Patient Advocacy, and clinical departments to resolve patient inquiries, or billing or patient care complaints
* Researches and resolves claims discrepancies or routes claims issue to appropriate department for resolution
* Processes and posts patient payments to guarantor accounts. Assures that payments not specifically directed by the patient or guarantor are applied per established payment posting logic (programming)
* Analyzes patient accounts receivable to respond to patient billing concerns; escalates to Patient Advocacy when patient questions are related to a patient care complaint
* Identifies billing and coding errors from the EOB posting and works with source departments to facilitate corrections as needed
* Identifies Commercial, Medicare, Medicaid and other coverage, in coordination with the patient; assigns the correct primary and secondary payer information and transfers account to Business Services for processing of corrected claim. Enters notes in the billing system to document corrected billing actions
* As needed for newly identified third party payer coverage, verifies insurance eligibility and benefit information, collects patient co-payments, co-insurances, and deductibles
* Supports Financial Counseling by completing financial assistance screening for patients who express an inability to pay, per Financial Assistance policy. Transfers patient to Financial Counseling Department, as appropriate
* Performs other related duties as assigned
* Familiar with standard concepts, practices, and procedures within the field
* Relies on experience and judgment to plan and accomplish goals
* Regular and predictable attendance is an essential job function
* Competent to meet age specific needs of the unit assigned
Requirements and Minimum Qualifications
* Associate's degree in a related field preferred
* 1 year customer service and previous collections experience preferred
* 1 year experience working in a hospital/health care business office or financial clearance department, scheduling, or registration preferred
* Working knowledge of current health insurance reimbursement methodology, hospital and medical billing practices preferred
* Ability to read and explain an Explanation of Benefits (EOB) and Remittance Advice (RA) preferred
* Familiarity with CPT codes, and medical terminology, preferred
* Excellent communication, organizational and analytical skills required
* Knowledge and demonstrated competence working with Microsoft Office software
Working Conditions
* Must be able to lift and move up to 10 lbs
* Must be able to reach arms above or below shoulder height
* Must be able to maintain a sitting position
* Typical equipment used in an office job
* Repetitive movements
About Kootenai Health:
Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.
As your next employer, we are excited to offer you:
* Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility. Benefits begin on the 1st of the month following 30 days of employment.
* Kootenai Health's tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it
* Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.
* Competitive salaries with night, weekend, and PRN shift differentials
* An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching
* Employees receive discounts at The Wellness Bar, PEAK Fitness, and more
* Robust and interactive employee referral program
* And much more
Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!
Apply today! Please contact the HR Front Desk at ************ or email [email protected] with any questions.
Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.
$40k-49k yearly est. 21d ago
Collections Representative (ID)
Revcycle Careers
Collections specialist job in Idaho
Full-time Description
Please note - while this position is fully remote, candidates must be residents of Wisconsin, Kansas, Georgia, Oklahoma, Florida, Arkansas, Tennessee, Utah, or Idaho to be considered.
Are you driven by results and motivated by uncapped earning potential? Join our growing collections team, where your skill, persistence and professionalism can directly translate into unlimited income! This role offers a unique opportunity to build a rewarding career in debt collection while helping consumers resolve outstanding balances with dignity and respect.
What to expect as a Collections Representative: While we currently focus on medical collections, we will soon be expanding into other financial services. In this position you will contact consumers with past due balances and help them find a resolution. Individuals who are successful in this role are reliable and accustomed to a set schedule. They enjoy speaking with many people throughout the day. They are great listeners and empathetic while negotiating an acceptable payment arrangement for both parties.
Compensation Overview:
Start: You will start with an hourly rate of $20 in a virtual training class led by experts in the field. You will learn the basics of technology, required laws and standards, call negotiations.
6 Months: By this time, collectors are expected to perform at a minimum quality and collected fees level. You will transition to $17/hr which allows you to earn performance-based bonuses in addition to the wage. This will position you well to increase your income, while still having a safety net. The combination of a lower hourly rate plus bonus puts you in a position where you should be earning in
excess
of your starting rate.
Full Commission: Once you have mastered your role as a collector, you may elect to go on full commission. This allows the company to pay you the maximum amount of compensation for your quality work (KPIs) and collected fees. This is the compensation plan of choice for the top collectors, capable of earning near six figures and with NO CAP to their income!
Work from your home or in our Marshfield, WI office. A private office space is required.
Monday through Friday (8AM-5PM CST / 9AM-6PM ET) full time schedule. If collectors elect to move to a commission plan, the schedule changes to include two nights (8AM-7PM CST/9AM-8PM ET) per week in exchange for every other Friday off.
Please note that alternate schedules including evenings until 9:00 PM CST and Saturdays may become available to elect as routine or variations to normal schedule for 2026.
Paid Medical insurance includes personalized assistance to select from any qualified options in the marketplace. This enables you to select a plan which is most likely to enable you keeping coverage for things most important to you (i.e., Dr., clinic, meds).
Additional options for Dental/Vision, paid short-term disability and life insurance benefits.
Generous PTO (3 weeks per year) plus holiday pay and make-up time benefits begin within month three of employment
401K
Company shares profits through an annual discretionary bonus which employees can have in full or deposit (some or all) into their 401k.
Exclusive employee discount program through Access Perks, providing a variety of discounts at local and national retailers, food, entertainment, travel, and more!
The company provides required equipment
Requirements
Previously demonstrated experience working with customers to successfully resolve challenging situations is required.
Highly developed, professional communication skill suitable for conflict resolution is required.
Ability to self-manage in a remote office when working from home is a must as is attendance when scheduled. No absences are allowed during training.
Remote employees must have a private workspace and fast, reliable internet which meets speed test and other standards as confirmed through the selection process and ongoing during employment.
Experience in medical or other bill collection is welcomed, but not required.
If you are an experienced collector, we look forward to sharing with you how similar performance in our environment would be compensated and rewarded.
RevCycle is an Equal Opportunity Employer and does not discriminate based on any legally protected classification.
$17-20 hourly 21d ago
Patient Collections Specialist
Northpoint 4.0
Collections specialist job in Meridian, ID
Job Title: Patient CollectionsSpecialist
Reports To: Billing and Collections Supervisor
Schedule: 8-5pm MST
Compensation: $19-22/hour
Northpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion-from two facilities to seventeen across the Western U.S.-with more planned in both existing and new markets. We're guided by core values of humility, heart, inspiration, and conviction. Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.
POSITION SUMMARY: As a key member of the Northpoint team, the Patient CollectionsSpecialist is responsible for collecting patient account balances, discussing of financing options with patients, and other patient-facing financial duties.
ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE:
Calculate and collect post-service patient financial responsibility amount.
Speak with patients about their, post-service deductible co-pays, co-insurance, and payment options.
Calculate, collect, and reconcile patient account with outstanding balance
Respond to patient inquiries regarding insurance and patient responsibility
Make financial arrangements for patients aligned with departmental goals.
Work with CollectionSpecialist and Cash Posting Specialist to obtain information about paid-to-patient checks
Interpret verification of benefits and relay the information accurately to patients when discussing patient balance.
Research and resolve client billing problems or issues
Work with Supervisor to determine which accounts will be referred to outside collections agencies
Understand/explain policies regarding types of services, pricing and rates, insurance billing, and reimbursement.
Document payment records and issues as they occur in the billing software system
Initiate private pay collections after insurance cancellation, denial, or other issue
Generate and mail patient invoices
Support and promote Northpoint's treatment philosophy, mission, and core values
Adhere to all company policies and procedures
Maintain confidentiality per established policies and procedures and standards of care
Performs other related duties and special projects as assigned
QUALIFICATIONS/REQUIREMENTS FOR POSITION:
2+ years of experience in the field of medical billing and healthcare customer service required
2+ years of experience with collections required
Strong knowledge third-party insurance payer guidelines
High School diploma/GED
Medical Billing Certificate preferred
Demonstrated proficiency with Microsoft Office Suite required
PREFERRED KNOWLEDGE AND SKILLS:
Excellent critical thinking skills
Strong attention to detail with demonstrated organizational skills
Comfortable analyzing information and dealing with complexity
Able to handle confidential material in a reliable manner
Excellent communication skills; ability to communicate clearly and concisely, verbally and in writing
Strong interpersonal skills to handle sensitive situations and confidential information
Social ease and a demonstrated ability to build relationships with a variety of different people and personality types
Ability to perform several tasks concurrently with ease and professionalism
Ability to effectively prioritize workload and manage stress in a fast-paced environment
FULL-TIME BENEFITS INCLUDE:
Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)
100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000
100% Employer Paid Employee Assistance Program
Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.
Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses
Generous Paid Time Off plan and 10 Paid Holidays annually
Employee Referral Bonuses
401K Retirement Plan & Employer Match
This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.
Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.
Northpoint is an Equal Opportunity Employer. Northpoint is an At-Will employer. Employment may be terminated at any time by employee, or employer with or without notice.
Compensation:$19-$22 USD
$19-22 hourly Auto-Apply 9d ago
Data collector / Driver
Tsmg
Collections specialist job in Boise, ID
Terry Soot Management Group (TSMG) is a field data collection company founded in 2017 in Europe. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.
Project objective The goal of the project is to help collect images of streets, main points of interest and public areas. The project is performed on cars with 360 cameras mounted on top that image the area around the vehicle and store those images on computers inside the vehicle. Later, this data will be used to enhance one the most popular online maps in the world.
The data collectors will be given specific routes around public streets and areas, specifically targeting commercial districts and historical sites. Due to poor weather conditions some areas will be visited multiple times in order to collect the best quality of imaging. The project is expected to last at least 3 months and will cover different city/state zones.
The ideal candidate enjoys driving, knows well the area, traffic trends, is highly responsible and reliable.
The schedule expected on the project is Monday-Friday, 8 hours/day 40 hours per week. You can work more than 8 hours if you will.Requirements
Must have a valid Driver License (driving experience, 1-2 yrs minimum)
Must have parking for a vehicle
Must be authorized to work in the US
Must pass the background check
Enjoys driving, with flexible schedule
Available for a minimum of 3 months
Responsible & Reliable
Good driving skills
Great communication skills
High level of responsibility
General car knowledge
Tech savvy (smartphone and basic apps)
Basic computer skills
Self-motivated and detailed oriented
We would be happy to get to know you and your skills better and see how we can support each other's growth.
Please apply and let's meet!
$32k-37k yearly est. Auto-Apply 60d+ ago
AR Concessions Stand
Block 22
Collections specialist job in Idaho
Experts in the art of hospitality, Idaho Central Arena and Block22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, the heart of downtown Boise. As a Concessions Stand team member at IC Arena, you will deliver fast, friendly, and accurate service while helping to create a fun and energetic atmosphere for guests during events.
Duties/Responsibilities:
Greet and assist guests with a positive and professional attitude.
Operate point-of-sale systems to take orders and process payments accurately.
Prepare and serve food and beverages according to safety and sanitation standards.
Restock products, supplies, and condiments as needed.
Maintain cleanliness of the work area, equipment, and serving areas throughout the shift.
Communicate effectively with guests, coworkers, and supervisors.
Promote venue offerings and contribute to a welcoming guest experience.
Follow proper food handling procedures and adhere to all health department regulations.
Work in a fast-paced environment with varying noise levels and crowd sizes.
Provide prompt and courteous service while addressing guest concerns when they arise.
Assist with setup and closing duties before and after events.
Perform other job-related duties as assigned.
Requirements
Prior food service or customer service experience preferred.
Knowledge of general sanitary and food safety practices.
Strong verbal communication and multitasking skills.
Ability to remain calm and focused in a fast-paced environment.
Availability to work primarily Wednesday, Friday, and Saturday evenings.
Friendly and team-oriented approach
Physical Requirements:
Must be able to stand and walk for long periods of time (4+ hours)
Must be able to lift and carry up to 25 lbs.
Successful candidates exhibit the core values of Teamwork, Respect, Integrity and Passion while delivering our core purpose of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.
$28k-36k yearly est. 60d+ ago
Account Specialist - Fluid Power
Genpt
Collections specialist job in Boise, ID
Account Specialist-Fluid Power
The Account Specialist-Fluid Power role sells directly to customers with a technical focus on Fluid Power products. This role focuses on developing and implementing sales strategies, identifying potential customers, and managing existing customer relationships specifically for Fluid Power products.
JOB DUTIES
Sells directly to customers primarily through face-to-face interactions to foster strong relationships and maintain customer satisfaction.
Assesses customer needs and suggests appropriate products, services, and/or solutions.
Generates new business, cross sells, and repeat sells to new and existing customers by developing and implementing sales strategies, identifying potential customers, and managing existing customer relationships.
Develops and delivers sales bids, proposals, and presentations and conducts product demonstrations.
Works with Branch Manager to provide business planning to reach product and sales goals.
•Personally accountable for time allocation and priorities to reach goals and applying efforts to high ROI opportunities.
Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED. Typically requires industry and sales experience.
KNOWLEDGE, SKILLS, ABILITIES
Knowledge of industrial products: power transmission, hydraulic, pneumatic and mill supply.
Knowledge of supply chain systems.
Reliable, organized, detailed, and focused.
Moderate computer skills, including communicating internally and externally via email.
Ability to use Microsoft Office, proficiency in Excel.
Ability to multitask and manage time well.
PHYSICAL DEMANDS: May be required to be on-call nights or weekends, depending on need.
LICENSES & CERTIFICATIONS: Valid driver's license required. All company vehicles are subject to continuous video monitoring.
SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility
BUDGET RESPONSIBILITY: No
COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
$35k-51k yearly est. Auto-Apply 60d+ ago
Enterprise Account Specialist
Dodge Construction Network
Collections specialist job in Boise, ID
Dodge Construction Network (Dodge) is looking for an Enterprise Account Specialist is to harness the power of Dodge's product suite, data, and analytics to fuel our sales growth and innovation. Through meticulous analysis, strategic insights, and collaboration with diverse teams, the role is pivotal in crafting enterprise account sales strategies that elevate our customer retention and ensure our customers achieve effective usage of our products The Enterprise Account Specialist will use their expertise and insights to directly influence our sales and service approach, shaping our company's trajectory for large, strategic enterprise accounts.
This is a full-time position and reports directly to the VP, Product GTM.
**_Preferred Location_**
This is a remote, home-office based role and candidates located in the continental United States will be considered.
**_Travel Requirements_**
Minimal travel is expected for this role.
**_Essential Functions_**
+ Work with and support Enterprise Account Managers and Account Executives as related to Dodge Business Intelligence solutions (SpecShare, BuildShare, MarketShare), BuilderSeries, and charter products
+ Collaborate with senior-level strategy and forecasting professionals at client organizations to support the utilization of Dodge market sizing tools
+ Serve as the SME for all Dodge forecasting, analytics, and BI tools as well as BuilderSeries and charter products
+ Identify areas within existing and prospective clients where Dodge products could be applied and work with existing customers to drive better product adoption and usage of current products
+ Assist in the discovery, scoping and pricing of analytics related products and offerings
+ Leverage existing account relationships to support Enterprise Account Managers upsell and cross-sell strategies
+ Ensure renewals at strategic enterprise accounts is achieved without loss of revenue and leverage customer relationships to proactively identify any risk to renewal
+ Stay updated on industry trends, competitor data solutions, and market dynamics to adapt and enhance sales strategies accordingly
+ Foster collaboration with product teams to communicate customer feedback and data requirements, ensuring our product remains competitive and aligned with market demands.
**_Education Requirement_**
Bachelor's degree in Business Analytics, Data Science or other related field or equivalent education and work experience.
**_Required Experience, Knowledge and Skills_**
+ 10+ years of experience in sales analytics, preferably within a SaaS environment
+ Proficiency in analytics tools and software
+ Strong understanding of both the sales process and the SaaS business model
+ Exceptional communication skills, with the capability to translate intricate data findings into actionable insights
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
\#LI-Remote
\#LI-SB1
\#DE-Remote
\#DE-2026-20
$35k-51k yearly est. 15d ago
Long Term Care Account Specialist - Boise, ID
Neurocrine Biosciences Inc. 4.7
Collections specialist job in Idaho
Who We Are: At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values. We know what it takes to be great, and we are as passionate about our people as we are about our purpose - to relieve suffering for people with great needs.
What We Do:
Neurocrine Biosciences is a leading neuroscience-focused, biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs. We are dedicated to discovering and developing life-changing treatments for patients with under-addressed neurological, neuroendocrine and neuropsychiatric disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, chorea associated with Huntington's disease, classic congenital adrenal hyperplasia, endometriosis* and uterine fibroids,* as well as a robust pipeline including multiple compounds in mid- to late-phase clinical development across our core therapeutic areas. For three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders because you deserve brave science. For more information, visit neurocrine.com, and follow the company on LinkedIn, X and Facebook. (*in collaboration with AbbVie)
About the Role:
The Long-Term Care (LTC) Account Specialist is responsible for driving education, access, and adoption of Neurocrine products within post-acute and long-term care settings. This role requires advanced account management capabilities to influence multiple stakeholders across a coordinated, multi-step process that often spans extended timelines between order and fulfillment.
The LTC Account Specialist must connect and align external prescribers, internal facility stakeholders, and LTC pharmacies to successfully navigate clinical, regulatory, and reimbursement barriers. This requires a consultative, strategic, and highly coordinated approach to achieve "drug on cart" and sustained resident therapy. Additionally, this role demands a deep understanding of CMS regulations, payer mix dynamics, and facility-level operational processes, balancing clinical education with compliance and reimbursement considerations.
_
Your Contributions (include, but are not limited to):
* Creates product acceptance and manages sales and product growth through education opportunities in targeted accounts
* Effectively executes sales force strategies and marketing plans to meet or exceed sales objectives through face-to-face and/or virtual communications via in-office visits, in-service presentations and speaker programs
* Creates and implements successful strategies to further penetrate and segment the psychiatric and movement disorder marketplace, consisting, where applicable, of Psychiatrists, Neurologists, Community Mental Health Clinics (CMHC) and Long Term Care (LTC)
* Effectively uses promotional resources and budget
* Establishes and maintains excellent communication and sound working relationships with co-workers and cross-functional partners, including managed care, Medical Science Liaisons, and medical communications
* Demonstrates honesty and integrity while modeling behaviors consistent with company standards, values and corporate compliance policies
* Identifies territory-specific opportunities and barriers to ensure product and company success
* Develops local Opinion Leader relationships to achieve aligned objectives
* Performs all responsibilities following the highest ethical standards, including FDA guidelines and best practices for the pharmaceutical/biotech industry
* Effectively utilizes account selling strategies to achieve goals through building relationships with and meeting the needs of all members of the patients' care team (Pharm D, MD/NP/PA, LPN/RN)
* Manages relationships with important customers, including key opinion leaders, local professional groups and advocacy groups, long-term care facilities, local and regional payers, and pharmacies
* Other duties as assigned
Requirements:
* BS/BA degree in science or related field and 4+ years of commercial pharma/biotech or related experience, including 3+ years of specialty pharmaceutical or LTC, Psychology, or Neurology sales experience is highly desired. Long Term Care or specialty pharmacy distribution experience is strongly preferred. Psychiatry, neurology or antipsychotic experience strongly preferred. Experience with business systems, salesforce automation platforms, and other business intelligence tools (e.g., Salesforce.com, Oracle database, SAP, Business Objects, COGNOS, QlikView, Veeva, etc.) OR
* Master's degree in science or related field and 2+ years of similar experience noted above
* Strong sales and account management skills with solid business acumen and exceptional communication (verbal and written)
* Proven record of sales performance and goal achievement, including recognition or ranking awards in specialty pharma or biotech
* Demonstrated success launching products in complex, competitive markets
* Deep understanding of healthcare regulatory and compliance environments
* Entrepreneurial mindset and experience in dynamic or start-up settings
* Proficient in business systems and CRM tools (e.g., Salesforce, Veeva, Oracle, SAP, QlikView)
* Must reside within assigned territory and possess a valid driver's license with a clean record
* Results-driven, accountable professional who:
* Thrives in ownership-driven, ethical environments
* Excels in navigating complex accounts and diverse care settings
* Effectively supports pull-through amid varied payer and fulfillment requirements
* Challenges the status quo with curiosity and initiative
* Derives satisfaction from purposeful, patient-centered work
* Strategic Account Management & Sales Execution
* Develop and implement detailed account plans for assigned facilities
* Build strong relationships with key external (prescribers, consultants) and internal (administrators, DONs, MDS coordinators) stakeholders
* Lead disease state and product education initiatives to drive appropriate resident identification and treatment
* Coordinate alignment across facilities, prescribers, and pharmacies to ensure timely therapy initiation and continuation
* Execute a consultative sales process involving multiple stakeholders and extended timelines
* Market & Regulatory Expertise
* Navigate CMS regulations, Psychotropic Stewardship, and survey processes impacting prescribing behavior
* Understand reimbursement structures (Medicare, Medicaid, Managed Care) and their influence on therapy access
* Collaborate with Market Access to address payer and fulfillment barriers
* Cross-Functional Collaboration
* Partner with Marketing, Medical Affairs, and Market Access to tailor account-specific solutions
* Align with field partners to ensure consistent messaging and execution across the LTC ecosystem
* Represent Neurocrine with professionalism, integrity, and a commitment to improving patient outcomes
* Required Knowledge & Skills
* Proven ability to engage and align multiple decision-makers across complex healthcare environments
* Strong grasp of LTC operations, pharmacy models, and post-acute reimbursement
* Consultative selling expertise with strong communication, negotiation, and problem-solving abilities
* Skilled in project management and multitasking across complex initiatives
* Proficiency with CRM and analytics tools (Veeva, Salesforce, IQVIA)
* Preferred Experience
* Sales experience in long-term care, institutional, or organized customer settings
* Background in neurology, psychiatry, or movement disorders
* Familiarity with CoverMyMeds and LTC pharmacy fulfillment
* Knowledge of CMS guidelines affecting psychotropic medication use in skilled nursing facilities
Neurocrine Biosciences is an EEO/Disability/Vets employer.
We are committed to building a workplace of belonging, respect, and empowerment, and we recognize there are a variety of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don't line up to exactly what we have outlined in the job description.
_
The annual base salary we reasonably expect to pay is $123,100.00-$168,000.00. Individual pay decisions depend on various factors, such as primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. In addition, this position is eligible participate in the Company's quarterly incentive compensation plan, which provides the opportunity to earn additional compensation based on individual performance results. This position is also eligible to participate in our equity based long term incentive program.
Benefits offered include a retirement savings plan (with company match), paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms and conditions of the applicable plans.
$57k-72k yearly est. Auto-Apply 15d ago
Accounts Receivable Specialist, Customer Service Operations
Cardinal Health 4.4
Collections specialist job in Boise, ID
**Remote Hours: Monday - Friday, 7:00 AM - 3:30 PM PST (or based on business need)** **_What Accounts Receivable Specialist II contributes to Cardinal Health_** Account Receivable Specialist II is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA.
+ Demonstrates knowledge of financial processes, systems, controls, and work streams.
+ Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls.
+ Possesses understanding of service level goals and objectives when providing customer support.
+ Demonstrates ability to respond to non-standard requests from vendors and customers.
+ Possesses strong organizational skills and prioritizes getting the right things done.
**_Responsibilities_**
+ Submitting medical documentation/billing data to insurance providers
+ Researching and appealing denied and rejected claims
+ Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing
+ Following up on unpaid claims within standard billing cycle time frame
+ Calling insurance companies regarding any discrepancy in payment if necessary
+ Reviewing insurance payments for accuracy and completeness
**_Qualifications_**
+ HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred
+ 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred
+ Strong knowledge of Microsoft Excel
+ Ability to work independently and collaboratively within team environment
+ Able to multi-task and meet tight deadlines
+ Excellent problem-solving skills
+ Strong communication skills
+ Familiarity with ICD-10 coding
+ Competent with computer systems, software and 10 key calculators
+ Knowledge of medical terminology
**_What is expected of you and others at this level_**
+ Applies basic concepts, principles, and technical capabilities to perform routine tasks
+ Works on projects of limited scope and complexity
+ Follows established procedures to resolve readily identifiable technical problems
+ Works under direct supervision and receives detailed instructions
+ Develops competence by performing structured work assignments
**Anticipated hourly range:** $22.30 per hour - $32 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/5/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$22.3-32 hourly 36d ago
AR RESOLUTION SPECIALIST (ON-SITE) - BILLING
Surgery Partners 4.6
Collections specialist job in Post Falls, ID
Northwest Specialty Hospital is seeking a detail-oriented AR Resolution Specialist to join our Billing Team! We need someone with a professional demeanor, who can work well under stress/stress situations, will provide great customer service, and can multitask!
The AR Resolution Specialist will resolve aging accounts receivable in accordance with payer regulations and department policies and procedures. This position will ensure timely follow up and resolution of billed accounts using follow up worklists. The position will require contact with the patient and or payers for information and or clarification as needed to resolve account balances. This position will need advanced knowledge of payer contracts, policies and guidelines to write and submit timely appeals. The position will require timely account notation of action taken to resolve their assigned accounts. The position will work with multiple AR systems daily.
Qualifications and Preferred Experience:
* High school diploma or equivalent required
* Proficient with hospital & clinic accounts receivable and denial resolution for various payers
* Knowledge of CPT, HCPC and ICD-10 coding
* Claims appeal and resolution experience
* Proficient with billing UB04s and HCFAs
* Meditech and Greenway experience
* Excellent communication skills; required for both written and verbal
* Analytical; ability to research, analyze and train on data and reports
* Minimum of 2 years' physician & facility billing experience
About Northwest Specialty Hospital:
Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians. The physicians have invested personally, professionally, and financially in the care of the patients and the staff. They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what's best for patients. Northwest Specialty Hospital includes 12 operating rooms and 28 inpatient beds, along with a variety of clinics and services throughout Kootenai County, that span across multiple specialties.
Northwest Specialty Hospital has earned numerous awards for patient care, surgical skills, medical care, and employee satisfaction. Northwest Specialty Hospital has been recognized as one of the Best Places to Work in the Inland Northwest for seven consecutive years!! Companies throughout Washington and Idaho were selected based on employee feedback about benefits, work environment, job satisfaction, and other factors. We continue to receive this distinguished honor based on our great company culture, patient-focused approach, and robust benefits package!
Some of our amazing perks and benefits offered to employees are:
* Company-sponsored events such as sporting events, BBQs, and holiday parties
* Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance (for benefit-eligible positions)
* Tuition reimbursement
* Growth opportunities, ongoing education, training, leadership courses
* A generous 401K retirement plan
* A variety of discounts throughout the hospital and community are available to employees
* Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships
* Culture that promotes and supports work/life balance
Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
$27k-34k yearly est. 23d ago
Patient Account Rep
Valor Health 3.7
Collections specialist job in Emmett, ID
Patient Accounts Representative
Department: Business Office
Supervisor's Title: Business Office Manager
Under general supervision, the Patient Account Representative coordinates all financial aspects of the patient's accounts including but not limited to collection of payments, providing customer service regarding collection issues, and setting up payment arrangements.
Principal Functions and Responsibilities:
· Responsible for self-pay patient account caseload. Interprets and explains to patients/guarantors billed charges, services, and Valor Health's policy regarding payment of bills.
· Contact patients by telephone to collect payment in full, partial payment, or set up payment arrangements.
· When necessary, recommends accounts to be assigned over to collection agencies.
· Corrects patient demographics when necessary.
· Responsible for adhering to the Valor Health Collection policy.
· Responsible for working and maintaining assigned bad debt work queues.
· Collaborates with the Business Office Manager and Patient Financial Advocate to continuously improve the patient collections process.
· Maintains professional level of discretion and confidentiality in all communications.
· Follows established departmental policies and procedures, objectives, and Quality Improvement programs.
· Enhances professional growth and development through participation in educational programs, in-service meetings, workshops and review of current regulations.
· Participates in department staff meetings and attends other meetings as required.
· Maintains positive and effective relations with co-workers, other departments, patients, and visitors.
· Performs other duties as assigned.
Qualifications
Position Qualifications/Requirements/preferences:
Minimum Education: High school diploma or equivalent.
Preferred Minimum Experience and Skills:
· Prior experience as a patient representative in a physician office or hospital business office, medical billing office, or as a collection representative.
· Bi-lingual (Spanish) not required but preferred.
· Ability to communicate effectively both written and verbal.
· Must have strong organizational skills and attention to detail.
· Strong work ethic and ability to apply critical thinking to a variety of practical and time sensitive situations.
· Working knowledge of Microsoft Office including Word, Excel, and Outlook are required.
· Consistent professionalism in both presentation and demeanor.
· Ability to work with minimal supervision and as a member of a team.
· Ability to Flex Schedule to adjust to workflow.
Work Environment
Working Conditions: Primarily office work. Direct patient care. General Health care environment possible exposure to patient conditions.
Physical Requirements: Standing, walking, bending, stooping, sitting, hand eye coordination, speaking.
$38k-49k yearly est. 11d ago
A/R Specialist
Alvest
Collections specialist job in Boise, ID
AERO Specialties is a world leader in manufacturing and distributing high-quality ground support equipment (GSE). We opened our doors in 1987 as a small, local manufacturer and have grown tremendously with offices in the Boise, ID, USA area and multiple international sales as service locations. We remain dedicated to the company's mission of providing the best GSE and customer service possible. We are seeking new team members who share our core values and vision: building a team of people dedicated to our purpose who strive for excellence in performance!
The AERO Specialties Accounts Receivable Specialist is responsible for the receipt and accounting of funds being paid to the organization. This role also serves as an auditor, ensuring that invoices are accurate and that proper accounting procedures are followed to account for the receipt of payment for goods and services completed by the organization.
What are we looking for?
Someone with the following Core Competencies
The ability to work hard, to complete multiple challenging tasks/projects within agreed time frames and with the appropriate level of critical thinking and quality. To manage daily, monthly and annual goals with clear, proactive communication and follow-up across all teams, both internal and external.
To drive to improve the business and its processes by seeking efficiency in all activities.
A commitment to be your best self - everyday; to taking responsibility for your actions; to taking a positive approach towards your coworkers, our challenges and our failures; to pushing yourself and your coworkers for results.
We strive for success but sometimes we miss. When we do, we expect everyone to pull together, to get back up and to push forward again - together.
And someone who can:
Applies customer payments accurately to the appropriate customer account.
Researches and solves payment discrepancies as needed.
Processes credit card payments, check payments, wires, and credits to customer accounts
Adjusts accounts as needed.
Facilitates payment of invoices due by sending daily invoices, payment reminders, and contacting customers as appropriate.
Verifies validity of account discrepancies by obtaining and investigating information from sales and prior invoices and payments.
Resolves collections by examining customer payment plans, payment history, credit line, and actively works to collect past due monies from customers.
Prepares weekly reports for accounting management.
Requirements
What qualifies someone for this position?
Associate's degree in accounting or a closely related field; or, an equivalent level of skill and experience.
A minimum of 2 years of experience in an accounts receivable, collections, or a closely related role.
Extensive knowledge of Microsoft Office Suite to include Excel.
Ability to use 10-key calculator for a variety of accounting functions.
Strong math skills.
Ability to multi-task, prioritize and work efficiently.
Ability to listen, communicate (written and verbal), excellent grammar, spelling and proof-reading skills and follow-up effectively with all staffing levels and clients/customers.
Ability to work independently, self-starter, energetic.
Ability to demonstrate good common sense and sound judgment.
Ability to perform at high levels in a fast-paced ever-changing work environment.
Ability to anticipate work needs and follow through with minimum direction.
Ability to interact with employees and vendors in a professional manner.
What do you get in return?
Competitive pay DOE!
We pay 100% of your (the employee's) health insurance premium at time of eligibility (after 60 days at 1
st
of the month)!
Health Reimbursement Account (HRA)!
Flexible Spending Account (FSA)!
Employer match for 401k with eligibility to participate after only 90 days!
Options for short-term and long-term disability insurance!
Flexible work schedules!
Paid vacations and personal time; the longer you're with us, the more you'll accrue!
Paid holidays!
Potential for profit sharing!
$28k-36k yearly est. Auto-Apply 31d ago
Cash Posting Specialist
Pennant Services
Collections specialist job in Eagle, ID
Leading their Cluster's operations in providing world-class best practices for cash collections and reconciliation for the Cluster's Home Health & Hospice agencies.
Collaborating with the Revenue Cycle Portfolio Leaders in developing, monitoring, and maintaining those world-class best practices for their Cluster.
Partnering with other billers, Revenue Cycle Portfolio Leaders, and Service Center AR Resources within the Home Health & Hospice Segment in shared ownership to ensure a world-class AR function across the organization.
DUTIES & RESPONSIBILITIES
Creates accountability for collection efforts and procedures for Executive Directors and Revenue Cycle Portfolio Leaders.
Provides coverage for cash posters in the event of short-term or unexpected absences.
Partners with cluster Executive Directors and/or Revenue Cycle Portfolio Leaders to provide training to Cash Posters.
Establishes and maintains positive and collaborative working relationships with Portfolio Billers and Collectors.
Maintains a comprehensive working knowledge of payor contracts and ensures that payors are collecting according to contract provisions.
Maintains a comprehensive working knowledge of government billing regulations, including Medicare and Medicaid regulations, and serves as a resource for agency personnel.
Partners with cluster Executive Directors and/or AR Market Leaders, as well as Billers/Billing Managers, on payor projects in a timely manner.
Attends Agency BAM meetings to identify and report on Collections received.
Review, research, and post various types of funds daily
Prepare cash reports and reconcile daily
Resolve discrepancies by coordinating with internal teams
Research and clear all unidentified cash accounts monthly
Manage automated payment files and handle exceptions
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
At least three years' experience in health care billing and collections management, preferably in home health and/or hospice operations.
Ability to exercise discretion and independent judgment and demonstrate good communication, negotiation, and public relations skills.
Demonstrated capability to manage detailed information accurately.
Able to work tactfully and collaboratively with colleagues, peers, service center personnel, referral sources, and payers.
Demonstrates ingenuity, autonomy, assertiveness, flexibilit,y and cooperation in performing job responsibilities.
Additional Information We are committed to providing a competitive Total Rewards Package that meets our employees' needs. From a choice of medical, dental, and vision plans to retirement savings opportunities through a 401(k) plan with company match and various other benefits, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.
Compensation: Based on experience.
Type: Full Time
Location: Remote
Why Join Us
At Pennant Services, we don't just manage-we lead like owners. Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact.
What sets us apart:
Opportunity for stock ownership
Empowered, flat leadership model supported by centralized resources
A work-life balance that promotes personal well-being
Complete benefits package: medical, dental, vision, 401(k) with match
Generous PTO, holidays, and professional development
A culture built around our core values-CAPLICO:
Customer Second
Accountability
Passion for Learning
Love One Another
Intelligent Risk Taking
Celebrate
Ownership
About Pennant
Pennant Services supports over 180 home health, hospice, senior living, and home care agencies across 14 states. Our Service Center model enables local leaders to lead, while we provide centralized support for clinical, HR, IT, legal, and compliance needs, empowering them to succeed.
Learn more at: ********************
#Remote
Pennant Service Center
1675 E. Riverside Drive, Suite 150
Eagle, ID 83616
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://********************.
$29k-37k yearly est. Auto-Apply 26d ago
Accounts Receivable Specialist I
Coop Shared Services, LLC
Collections specialist job in Nampa, ID
The position of Accounts Receivable Specialist I is of great significance to Valley Wide Cooperative. This position is responsible for AR payment posting, posting AR adjustments, AR account reconciliations and assisting with other department tasks as assigned.
Job Summary:
These are the basic requirements of the position and must be performed competently.
Process and post daily AR payments.
Answer customer calls regarding questions about the customer's account.
Assist in resolving customer issues related to their accounts.
Update customer account data.
Answer general credit inquiries.
Process and enter adjustments to customers' accounts.
Assist with monthly customer statement process.
Reconcile customer account balances and payments.
Work on special projects as required.
Other duties as assigned.
ESSENTIAL JOB QUALIFICATIONS/PREREQUISITES:
2+ years of accounting or A/R related experience.
High school diploma or equivalent required.
Must have strong work ethics.
Must be well organized and a self-starter.
Detail oriented, professional attitude, reliable.
Proficient in Excel, Word, and 10-key.
Possess strong organizational and time management skills.
Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills.
Ability to communicate effectively verbally and in writing.
Ability to interact with employees and customers in a professional manner.
Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.
$28k-36k yearly est. Auto-Apply 16d ago
Patient Collections Specialist
Northpoint Recovery Holdings, LLC 4.0
Collections specialist job in Meridian, ID
Job Title: Patient CollectionsSpecialist
Reports To: Billing and Collections Supervisor
Schedule: 8-5pm MST
Compensation: $19-22/hour
Northpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion-from two facilities to seventeen across the Western U.S.-with more planned in both existing and new markets. We're guided by core values of humility, heart, inspiration, and conviction. Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.
POSITION SUMMARY: As a key member of the Northpoint team, the Patient CollectionsSpecialist is responsible for collecting patient account balances, discussing of financing options with patients, and other patient-facing financial duties.
ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE:
Calculate and collect post-service patient financial responsibility amount.
Speak with patients about their, post-service deductible co-pays, co-insurance, and payment options.
Calculate, collect, and reconcile patient account with outstanding balance
Respond to patient inquiries regarding insurance and patient responsibility
Make financial arrangements for patients aligned with departmental goals.
Work with CollectionSpecialist and Cash Posting Specialist to obtain information about paid-to-patient checks
Interpret verification of benefits and relay the information accurately to patients when discussing patient balance.
Research and resolve client billing problems or issues
Work with Supervisor to determine which accounts will be referred to outside collections agencies
Understand/explain policies regarding types of services, pricing and rates, insurance billing, and reimbursement.
Document payment records and issues as they occur in the billing software system
Initiate private pay collections after insurance cancellation, denial, or other issue
Generate and mail patient invoices
Support and promote Northpoint's treatment philosophy, mission, and core values
Adhere to all company policies and procedures
Maintain confidentiality per established policies and procedures and standards of care
Performs other related duties and special projects as assigned
QUALIFICATIONS/REQUIREMENTS FOR POSITION:
2+ years of experience in the field of medical billing and healthcare customer service required
2+ years of experience with collections required
Strong knowledge third-party insurance payer guidelines
High School diploma/GED
Medical Billing Certificate preferred
Demonstrated proficiency with Microsoft Office Suite required
PREFERRED KNOWLEDGE AND SKILLS:
Excellent critical thinking skills
Strong attention to detail with demonstrated organizational skills
Comfortable analyzing information and dealing with complexity
Able to handle confidential material in a reliable manner
Excellent communication skills; ability to communicate clearly and concisely, verbally and in writing
Strong interpersonal skills to handle sensitive situations and confidential information
Social ease and a demonstrated ability to build relationships with a variety of different people and personality types
Ability to perform several tasks concurrently with ease and professionalism
Ability to effectively prioritize workload and manage stress in a fast-paced environment
FULL-TIME BENEFITS INCLUDE:
Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)
100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000
100% Employer Paid Employee Assistance Program
Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.
Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses
Generous Paid Time Off plan and 10 Paid Holidays annually
Employee Referral Bonuses
401K Retirement Plan & Employer Match
This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.
Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.
Northpoint is an Equal Opportunity Employer. Northpoint is an At-Will employer. Employment may be terminated at any time by employee, or employer with or without notice.
Compensation:$19-$22 USD
$19-22 hourly 15d ago
Account Specialist
Genpt
Collections specialist job in Boise, ID
The Account Specialist drives sales, identifies, and generates opportunities for various types of customers. This role partners with Account Representatives within an assigned territory to deliver deep knowledge within a product group. The Account Specialist provides education of Motion Industries products through technical presentations.
JOB DUTIES
Increases revenue and profitability through generation of new business and further development of existing accounts.
Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction.
Understands complex requirements from customers for preparation of customized quoting.
Delivers effective sales presentations and ensures technical requirements are met.
Ensures technical requirements for the customer are met.
Assists with on-site troubleshooting of customers' concerns.
Works with local customers to identify, quote, engineer, and close product and solution sales.
Provides technical support as required.
Works with and coordinates vendor resources to build relationships and support sales.
Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED. Typically requires industry and sales experience.
KNOWLEDGE, SKILLS, ABILITIES
Knowledge of industrial products: power transmission, hydraulic, pneumatic, and industrial products.
Excellent written and verbal communication skills.
A proficient understanding of key sales principles and best practices.
Ability to influence customers, while maintaining healthy relationships.
Ability to take initiative and work with limited direction.
Ability to multitask and manage time well.
Ability to use Microsoft Office.
PHYSICAL DEMANDS: Travel required. May be required to be on-call nights or weekends, depending on need.
LICENSES & CERTIFICATIONS: Valid driver's license required. All company vehicles are subject to continuous video monitoring.
SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility
BUDGET RESPONSIBILITY: No
COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
$35k-51k yearly est. Auto-Apply 10d ago
Ar Resolution Specialist (On-Site) - Billing
Surgery Partners Careers 4.6
Collections specialist job in Post Falls, ID
Northwest Specialty Hospital is seeking a detail-oriented AR Resolution Specialist to join our Billing Team!
We need someone with a professional demeanor, who can work well under stress/stress situations, will provide great customer service, and can multitask!
The AR Resolution Specialist will resolve aging accounts receivable in accordance with payer regulations and department policies and procedures. This position will ensure timely follow up and resolution of billed accounts using follow up worklists. The position will require contact with the patient and or payers for information and or clarification as needed to resolve account balances. This position will need advanced knowledge of payer contracts, policies and guidelines to write and submit timely appeals. The position will require timely account notation of action taken to resolve their assigned accounts. The position will work with multiple AR systems daily.
Qualifications and Preferred Experience:
High school diploma or equivalent required
Proficient with hospital & clinic accounts receivable and denial resolution for various payers
Knowledge of CPT, HCPC and ICD-10 coding
Claims appeal and resolution experience
Proficient with billing UB04s and HCFAs
Meditech and Greenway experience
Excellent communication skills; required for both written and verbal
Analytical; ability to research, analyze and train on data and reports
Minimum of 2 years' physician & facility billing experience
About Northwest Specialty Hospital:
Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians. The physicians have invested personally, professionally, and financially in the care of the patients and the staff. They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what's best for patients. Northwest Specialty Hospital includes 12 operating rooms and 28 inpatient beds, along with a variety of clinics and services throughout Kootenai County, that span across multiple specialties.
Northwest Specialty Hospital has earned numerous awards for patient care, surgical skills, medical care, and employee satisfaction. Northwest Specialty Hospital has been recognized as one of the Best Places to Work in the Inland Northwest for seven consecutive years!! Companies throughout Washington and Idaho were selected based on employee feedback about benefits, work environment, job satisfaction, and other factors. We continue to receive this distinguished honor based on our great company culture, patient-focused approach, and robust benefits package!
Some of our amazing perks and benefits offered to employees are:
Company-sponsored events such as sporting events, BBQs, and holiday parties
Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance (for benefit-eligible positions)
Tuition reimbursement
Growth opportunities, ongoing education, training, leadership courses
A generous 401K retirement plan
A variety of discounts throughout the hospital and community are available to employees
Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships
Culture that promotes and supports work/life balance
**Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.**
$27k-34k yearly est. 22d ago
Accounts Receivable Specialist, Customer Service Operations
Cardinal Health 4.4
Collections specialist job in Boise, ID
**Remote Hours: Monday - Friday, 7:00 AM - 3:30 PM PST (or based on business need)** **_What Accounts Receivable Specialist II contributes to Cardinal Health_** Account Receivable Specialist II is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA.
+ Demonstrates knowledge of financial processes, systems, controls, and work streams.
+ Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls.
+ Possesses understanding of service level goals and objectives when providing customer support.
+ Demonstrates ability to respond to non-standard requests from vendors and customers.
+ Possesses strong organizational skills and prioritizes getting the right things done.
**_Responsibilities_**
+ Submitting medical documentation/billing data to insurance providers
+ Researching and appealing denied and rejected claims
+ Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing
+ Following up on unpaid claims within standard billing cycle time frame
+ Calling insurance companies regarding any discrepancy in payment if necessary
+ Reviewing insurance payments for accuracy and completeness
**_Qualifications_**
+ HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred
+ 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred
+ Strong knowledge of Microsoft Excel
+ Ability to work independently and collaboratively within team environment
+ Able to multi-task and meet tight deadlines
+ Excellent problem-solving skills
+ Strong communication skills
+ Familiarity with ICD-10 coding
+ Competent with computer systems, software and 10 key calculators
+ Knowledge of medical terminology
**_What is expected of you and others at this level_**
+ Applies basic concepts, principles, and technical capabilities to perform routine tasks
+ Works on projects of limited scope and complexity
+ Follows established procedures to resolve readily identifiable technical problems
+ Works under direct supervision and receives detailed instructions
+ Develops competence by performing structured work assignments
**Anticipated hourly range:** $22.30 per hour - $28.80 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 1/10/2026 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$22.3-28.8 hourly 8d ago
Collections Representative (ID)
Revcycle Careers
Collections specialist job in Boise, ID
Job DescriptionDescription:
Please note - while this position is fully remote, candidates must be residents of Wisconsin, Kansas, Georgia, Oklahoma, Florida, Arkansas, Tennessee, Utah, or Idaho to be considered.
Are you driven by results and motivated by uncapped earning potential? Join our growing collections team, where your skill, persistence and professionalism can directly translate into unlimited income! This role offers a unique opportunity to build a rewarding career in debt collection while helping consumers resolve outstanding balances with dignity and respect.
What to expect as a Collections Representative: While we currently focus on medical collections, we will soon be expanding into other financial services. In this position you will contact consumers with past due balances and help them find a resolution. Individuals who are successful in this role are reliable and accustomed to a set schedule. They enjoy speaking with many people throughout the day. They are great listeners and empathetic while negotiating an acceptable payment arrangement for both parties.
Compensation Overview:
Start: You will start with an hourly rate of $20 in a virtual training class led by experts in the field. You will learn the basics of technology, required laws and standards, call negotiations.
6 Months: By this time, collectors are expected to perform at a minimum quality and collected fees level. You will transition to $17/hr which allows you to earn performance-based bonuses in addition to the wage. This will position you well to increase your income, while still having a safety net. The combination of a lower hourly rate plus bonus puts you in a position where you should be earning in
excess
of your starting rate.
Full Commission: Once you have mastered your role as a collector, you may elect to go on full commission. This allows the company to pay you the maximum amount of compensation for your quality work (KPIs) and collected fees. This is the compensation plan of choice for the top collectors, capable of earning near six figures and with NO CAP to their income!
Work from your home or in our Marshfield, WI office. A private office space is required.
Monday through Friday (8AM-5PM CST / 9AM-6PM ET) full time schedule. If collectors elect to move to a commission plan, the schedule changes to include two nights (8AM-7PM CST/9AM-8PM ET) per week in exchange for every other Friday off.
Please note that alternate schedules including evenings until 9:00 PM CST and Saturdays may become available to elect as routine or variations to normal schedule for 2026.
Paid Medical insurance includes personalized assistance to select from any qualified options in the marketplace. This enables you to select a plan which is most likely to enable you keeping coverage for things most important to you (i.e., Dr., clinic, meds).
Additional options for Dental/Vision, paid short-term disability and life insurance benefits.
Generous PTO (3 weeks per year) plus holiday pay and make-up time benefits begin within month three of employment
401K
Company shares profits through an annual discretionary bonus which employees can have in full or deposit (some or all) into their 401k.
Exclusive employee discount program through Access Perks, providing a variety of discounts at local and national retailers, food, entertainment, travel, and more!
The company provides required equipment
Requirements:
Previously demonstrated experience working with customers to successfully resolve challenging situations is required.
Highly developed, professional communication skill suitable for conflict resolution is required.
Ability to self-manage in a remote office when working from home is a must as is attendance when scheduled. No absences are allowed during training.
Remote employees must have a private workspace and fast, reliable internet which meets speed test and other standards as confirmed through the selection process and ongoing during employment.
Experience in medical or other bill collection is welcomed, but not required.
If you are an experienced collector, we look forward to sharing with you how similar performance in our environment would be compensated and rewarded.
RevCycle is an Equal Opportunity Employer and does not discriminate based on any legally protected classification.