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Collections specialist vs credit and collections analyst

The differences between collections specialists and credit and collections analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a collections specialist and a credit and collections analyst. Additionally, a credit and collections analyst has an average salary of $49,262, which is higher than the $35,164 average annual salary of a collections specialist.

The top three skills for a collections specialist include customer service, patients and customer accounts. The most important skills for a credit and collections analyst are customer service, credit limits, and past due accounts.

Collections specialist vs credit and collections analyst overview

Collections SpecialistCredit And Collections Analyst
Yearly salary$35,164$49,262
Hourly rate$16.91$23.68
Growth rate-8%-8%
Number of jobs40,27718,105
Job satisfaction--
Most common degreeBachelor's Degree, 34%Bachelor's Degree, 52%
Average age4646
Years of experience1212

What does a collections specialist do?

As their name entails, collections specialists collect payments for the outstanding accounts receivables. Collections specialists list the names of those who were unable to pay their overdue bills based on their delinquency severity. They locate the customers through loan documents, background checks, credit bureau information, and other databases or paperwork. These specialists are expected to be excellent in their negotiation and communication skills. They should also be trustworthy, reliable, and act professionally to be considered as good specialists.

What does a credit and collections analyst do?

A credit and collections analyst is responsible for evaluating clients' account statements and financial transactions, analyzing their credit scores, and creating payment plans for outstanding debts. Credit and collections analysts assist in handling account discrepancies and financial disputes, reaching out to financial institutions and clients to collect documents and necessary data for resolution processes. They also update the clients' information on the database, analyze the terms of service of contracts, and respond to the customers' inquiries and concerns regarding their account status.

Collections specialist vs credit and collections analyst salary

Collections specialists and credit and collections analysts have different pay scales, as shown below.

Collections SpecialistCredit And Collections Analyst
Average salary$35,164$49,262
Salary rangeBetween $27,000 And $45,000Between $35,000 And $69,000
Highest paying CityBoston, MABridgewater, NJ
Highest paying stateConnecticutConnecticut
Best paying companyKent Daniels & AssociatesVishay
Best paying industryFinanceFinance

Differences between collections specialist and credit and collections analyst education

There are a few differences between a collections specialist and a credit and collections analyst in terms of educational background:

Collections SpecialistCredit And Collections Analyst
Most common degreeBachelor's Degree, 34%Bachelor's Degree, 52%
Most common majorBusinessBusiness
Most common college--

Collections specialist vs credit and collections analyst demographics

Here are the differences between collections specialists' and credit and collections analysts' demographics:

Collections SpecialistCredit And Collections Analyst
Average age4646
Gender ratioMale, 30.5% Female, 69.5%Male, 30.0% Female, 70.0%
Race ratioBlack or African American, 12.2% Unknown, 4.1% Hispanic or Latino, 18.5% Asian, 3.7% White, 61.0% American Indian and Alaska Native, 0.5%Black or African American, 12.0% Unknown, 4.0% Hispanic or Latino, 20.5% Asian, 3.6% White, 59.4% American Indian and Alaska Native, 0.5%
LGBT Percentage8%8%

Differences between collections specialist and credit and collections analyst duties and responsibilities

Collections specialist example responsibilities.

  • Manage university A/R processes and enforce tuition payment policy.
  • Manage accounts for healthcare clients, review detailed patient information for payment resolution while abiding HIPPA privacy and security regulations.
  • Review denied Medicare and Maine Medicaid insurance claims for accuracy.
  • Analyze hospital insurance claims of individual patients for errors and contact major insurance carriers for claims dispute resolution.
  • Analyze accounts for patients ineligible for private insurance, Medicare or Medicaid and indicating inability to pay balance.
  • Possess effective persuasion and negotiation skills, excellent interpersonal and communications skills with the ability to deliver quality customer service.
  • Show more

Credit and collections analyst example responsibilities.

  • Represent and lead the collections' team during executive management weekly conference calls providing updates on the delinquent A/R reports.
  • Identify and submit financial adjustments using SOX controls and GAAP accounting principles, increasing monthly AR collection.
  • Develop and maintain detailed spreadsheets on all UCC activity for the branch for tracking purposes and follow-up.
  • Establish the UCC filing template and liaise with agent bank to get UCC filing in due time.
  • Oversee the DSO level and negotiate account settlements, payment plans, and attend small claims court for small businesses.
  • Attend regular credit meetings with order management, sales, treasury, and revenue recognition groups to resolve business issues.
  • Show more

Collections specialist vs credit and collections analyst skills

Common collections specialist skills
  • Customer Service, 23%
  • Patients, 8%
  • Customer Accounts, 6%
  • Payment Arrangements, 5%
  • Delinquent Accounts, 4%
  • Phone Calls, 4%
Common credit and collections analyst skills
  • Customer Service, 18%
  • Credit Limits, 5%
  • Past Due Accounts, 5%
  • Delinquent Accounts, 4%
  • Financial Statements, 4%
  • Credit Card Payments, 3%

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