Collections specialist job description

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career with access to a variety of robust training programs and opportunities to advance toward leadership roles such as Branch Manager and District Manager. Other team member benefits include competitive pay, variable incentives tied to business performance, medical, dental, vision, 401(k), paid time off, paid volunteer time, tuition reimbursement and more.

Sign on Bonus: Sign on bonus of $1500 will be paid in 1 installment after 90 days of employment. Team member must be active at the time of the payout. Part Time positions: Sign on bonus will be prorated based upon the scheduled biweekly hours. Not applicable to current OneMain team members.

IN THE ROLE

• Responsible for high volume collections (via phone) activities to achieve delinquency goals for an assigned branch

• Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters

• Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities

• Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies

REQUIREMENTS

• HS Diploma/GED

PREFERRED REQUIREMENTS

• Collections or Customer Service experience

• Bilingual (Spanish)

WHO WE ARE

OneMain Financial is the country's largest lending-exclusive financial company, a trusted name in lending for over 100 years. Since 2005 alone, we have looked beyond customers credit scores to lend more than $152 billion to 16.2 million people looking for simple, affordable loans.

With branches across 44 states, we're proud partners of the families and communities we serve. They turn to us to help meet important financial needs, including debt consolidation, medical expenses, household bills and auto purchases. It's all about doing the right thing - a mission that hasn't changed for more than 100 years.

KEY WORD TAGS

Collections, Delinquency, Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Finance, Full-time, Career, Benefits, Customer Experience, Financial Representative, Credit

Department:UNDERWRITING

Location:, CA

CALL CENTER COLLECTIONS

Location: Remote - CA

Schedule: Full Time

WHO WE ARE:

MOMENTUM SOLAR... The fastest growing and top residential solar companies in the nation, is redefining solar energy. Momentum-s team culture has often been described as a fast-growing family of ambitious, performance-driven people. Most of our employees love to maximize teamwork, communication, and fun; which truly embodies the -work hard, play harder- culture.

We believe in saving the planet. We believe in transparency. WE BELIEVE IN SOLAR!

WHAT WE ARE LOOKING FOR:

The Billing and Collections Associate is responsible for contacting customers regarding Billing, Collections and Cash payment and billing activities for Momentum Solar, while maintaining a good working relationship with internal and external customers.

What you will be having FUN doing:

+ Contacting customers to collect payments on their past due accounts, working through payment solutions and educating customers on items required

+ Contact responsible parties by telephone to resolve delinquent accounts

+ Respond to collection related inquiries in a prompt and professional manner

+ Perform skip-tracing activities, as needed to obtain location information for reaching the responsible party

+ Maintain up to date knowledge of collection associate job duties and responsibilities

+ Comply with all policies, procedures and relevant federal/state laws and regulations including Fair Debt Collections Practices Act, Telephone Consumer Protections Act, Privacy Act and Federal Information Security Management Act

+ Ensure proper system notation is entered for all activity on accounts

+ Maintain a professional work demeanor and environment at all times

ALL ABOUT YOU:

+ High school diploma or equivalent experience

+ 3+ years of experience in billing and collections

+ Proficient in Microsoft Office products, Word, PowerPoint, Outlook and Excel

+ Proficient using Accounting related computer system to enter data and process information

+ Demonstrated ability as a self-starter able to identify and solve problems using sound judgement

+ Excellent verbal and written communication skills

+ Must be organized with effective time management skills

+ Excellent customer service skills

Momentum Solar is an Equal Opportunity.

**A Reimbursement Collector is responsible for accurate and timely claims reimbursement activities, including interactions with third-party payers as well as maintaining accurate documentation and identifying payer trends. They should be experienced with the full reimbursement cycle from registration through EOB analysis**

**Independently perform claims follow-up and collections activities such as resolving claims denials and rejections through claim resubmissions, corrected claims, and appeals in compliance with Billing Department's approved reimbursement strategies promptly.**
**Knowledge of Medicare, State Medicaid, BCBS, ManagedCare, and Commercial Plans**

**Reviewing & working on incoming correspondence**

**Providing requested documentation as necessary**

**Reviewing patient balances and resolving patient billing issues**

**Assist in clearinghouse rejections**

**Work on various reports such as, but not limited to, Pre-collections and AR follow-up**

**Perform projects: participate as needed in projects requested by Manager and/or clients and complete them as assigned**

**Escalates to management any unresolved claim issues after proper claim resolution attempts have been made**

**Identifies and communicates to the management team any incomplete or inaccurate billing-related databases resulting in billing errors and process delays in a timely manner.**

**Other duties as assigned**

****Shift 7:00am-3:30 M-F no Weekend****

**Position Requirements**

**Minimum Requirements:**

**Administrative or technical background acquired through completion of 2 - 3 years of college**

**3-5 years of previous job-related experience**

**Details: Prior experience in accounts receivable, insurance denial management, or insurance follow-up in a physician billing office required.**

**Ability to read, write, speak, and understand the English language**

**Collaborate and cooperate with other team members and management for Professional Billing requirements**

**Excellent time management, communication, interpersonal, multi-tasking, and prioritization skills**

**Strong interpersonal skills**

**Ability to support colleagues in a fast-changing environment,**

**collaborative, service-oriented, social perceptiveness**

**Ability to work independently with minimal guidance**

**Ability to type with minimal errors**

**Ability to read, comprehend, analyze, and interpret data and open-minded to learn new strategies**

**Our Commitment to Diversity and Inclusion**

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.