Collections specialist resume examples from 2025
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How to write a collections specialist resume
Craft a resume summary statement
A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:
Step 1: Start with your professional title, or the one you aspire to.
Step 2: Detail your years of experience in collections specialist-related roles and your industry experience.
Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.
Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.
These four steps should give you a strong elevator pitch and land you some collections specialist interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:
- You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
- Include as many relevant hard skills and soft skills as possible from the listing.
- Use the most up to date and accurate terms. Don't forget to be specific.
Here are example skills to include in your “Area of Expertise” on a collections specialist resume:
- Customer Service
- Patients
- Customer Accounts
- Payment Arrangements
- Delinquent Accounts
- Phone Calls
- Past Due Accounts
- Data Entry
- Collection Efforts
- Credit Card Payments
- Patient Accounts
- Customer Payments
- FDCPA
- Outbound Collection Calls
- Medicaid
- Negotiation
- A/R
- Collection Process
- Collection Issues
- Debt Repayment
- Past Due Balances
- Customer Calls
- Process Payments
- HIPAA
- Insurance Claims
- Overdue Accounts
- EOB
- Review Account Adjustments
- Billing Issues
- Insurance Carriers
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How to structure your work experience
Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.
Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the collections specialist.
How to write collections specialist experience bullet points
Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.
Use the XYZ formula for your work experience bullet points. Here's how it works:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
This creates bullet points that read Achieved X, measured by Y, by doing Z.
Here are examples from great collections specialist resumes:
Work history example #1
Collections Specialist
American Red Cross
- Maintained good lines of communication with staffs and other departments.
- Handled multiple telecommunication tasks Copying materials and distributed them out.
- Maintained a direct line of communication to the off-site Manager as well as Quality Assurance team.
- Managed the processing of FDA establishment license applications and blood collection site FDA registrations for over 340 Red Cross locations.
- Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.
Work history example #2
Medical Collector
Lincare Holdings
- Assisted in development/organization of guideline regarding 6-point DME guidelines from Medicare.
- Worked with Medicare and secondary insurance companies for the largest oxygen provider in the country.
- Resolved billing for Medicare, Medicaid, Private Insurance and private pay.
- Solved insurance claims with denials, eob's.
- Received denial letters from Medicare for nonpayment of claims, appealed the claims to get paid from Medicare.
Work history example #3
Credit Administrator
Sunbelt Rentals
- Succeeded in bringing over 60 Accounts Receivables from 58% to 12% in a period of 8 months.
- Managed the weekly processing of 6,500 payroll checks for temporary employees.
- Identified causes for nonpayment and overpayments and initiated corrective action to be taken.
- Created effective data visualizations from SQL output using Tableau.
- Created timelines and reached goals of client anticipation.
Work history example #4
Student Loan Collector
Wells Fargo
- Maintained the highest level of quality when communication with customers
- Negotiated payments and collected loan payments by responding to mortgagors that were in a 30-day delinquency status to being in foreclosure.
- Conducted asset recovery management via telecommunication and written correspondences.
- Corresponded with other internal departments and team members Communication with customers on options with payment plans, and other resolutions.
- Assisted mortgagors with answers to all inquiries to avoid foreclosures and repossessions.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
- The highest degree you have achieved.
- TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
- TField of study
- TAny honors, relevant coursework, achievements, or pertinent activities
Here are some examples of good education entries from collections specialist resumes:
Bachelor's Degree in business
California State University - San Bernardino, San Bernardino, CA
2002 - 2005
Highlight your collections specialist certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
If you have any of these certifications, be sure to include them on your collections specialist resume:
- Certified Billing and Coding Specialist (CBCS)
- Certified Management Accountant (CMA)
- Certified Medical Office Manager (CMOM)
- International Accredited Business Accountant (IABA)
- Professional Collection Specialist (PCS)
- Certified Criminal Justice Specialist (CCJS)
- Nationally Certified Medical Office Assistant (NCMOA)
- Certified Coding Specialist (CCS)
- Certified Professional Collector
- Microsoft Office Specialist Master Certification (MOS)