Collections specialist jobs in Kentucky - 194 jobs
Sr. Revenue Cycle Billing Specialist
Firstsource 4.0
Collections specialist job in Louisville, KY
Schedule: M-F 8am to 4:30pm EST
Role Description:The primary objective of the Senior Revenue Cycle Billing Specialist is to effectively recover outstanding payments from aging medical insurance claims, whether working in an office setting or directly at the client's location.
Roles & Responsibilities
Complete claim submissions with all requisite forms and attachments
Investigate denials and initiate written appeals as needed
Assess client-provided information to determine the appropriate insurance to bill, and secure necessary attachments and supporting documentation for each claim
Research account details to identify essential attachments or supporting documents for inclusion with each claim
Safeguard the accuracy and integrity of all billed claims
Thoroughly document all actions in the CUBS system and other relevant computer systems
Validate patient information and insurance benefits
Craft written appeals for account resolutions
Compose correspondence to clients when necessary
Achieve assigned goals and objectives set by management regularly
Uphold the confidentiality of account information consistently
Engage actively in the Corporate Compliance Program and maintain awareness
Assist with other projects delegated by management
Foster positive relationships with state and Federal agencies
Expedite the resolution of accounts in a timely manner
Maintain a well-organized and tidy workspace
Preferred Educational Qualifications
High school diploma or equivalent required
Preferred Work Experience
1 - 3 years experience in insurance billing preferred.
Competencies & Skills
Familiarity with all insurance payers is advantageous
Proficiency in PC operations and a typing speed of 30-40 words per minute
Demonstrates professional written and verbal communication abilities
Exhibits the aptitude to prioritize multiple tasks in a fast-paced work setting
Possesses strong organizational and time management skills
Displays a consistently courteous and professional demeanor
Self-motivated and capable of staying focused with minimal supervision
Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
Back Consumer Loan Resolution Specialist - Credit Resolution #51-8256 Multiple Locations Apply X Facebook LinkedIn Email Copy Location
This position is hybrid. The employee is split between remote and office work on a formalized schedule. Consideration for location will be Bank Plaza - Wheeling, WV, Ellwood City - Ellwood City, PA, Youngstown Main - Youngstown, OH and West Dixie - Elizabethtown, KY.
Market Wheeling Work Hours per Week 22.5 Requirements
High school diploma or General Education Degree (GED).
One year of related experience or training preferred.
Job Description
SUMMARY:
Manages the day-to-day collections of a portfolio of credit lines and consumer and personal loans both secured and unsecured. Maintains a comprehensive knowledge of applicable state and federal regulations relating to collections and ensure that the Bank's policies and procedures are compliant with the same. Prepares files as an account progresses in delinquency and make recommendations to management as to the required action needed to secure possession of our collateral and/or payment of the past due amount.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Initiates outbound and receives inbound phone calls relating to the collection of delinquent accounts.
Reduces delinquency, prevents repossessions and/or foreclosure, and minimizes charge offs/charge downs on assigned accounts.
Determines reason for non-payment.
Completes Skip Trace on accounts to locate customers for which you have not established phone contact to verify phone number, address, place of employment for the maker and co-maker(s) on the account.
Reviews all bank systems as needed (FIS/IBS, Image Centre, etc.) to determine the scope of the customer relationship as well as facilitate in the collection of the account.
Prepares necessary documentation for modifications, extensions, and file evaluation.
Negotiates payment arrangement with borrower(s).
Maintains detailed tracking log on all accounts as you work through the collection process.
Processes GL and Payment Tickets as applicable when payment is received.
Researches and resolve billing and/or payment disputes on assigned accounts.
Verifies "Proof of Insurance" for collateralized loans as needed.
Orders appraisals when appropriate.
Analyzes loan/collateral file to make recommendation for appropriate action.
Reviews personal credit and asset reports to make recommendations as to appropriate strategy.
Organizes and prepare files to be referred for repossession and/or foreclosure.
Makes appropriate file notations for all correspondence and any other events to Intellect system.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Ability to research problem situations and recommend appropriate action.
Professional appearance and demeanor, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
Possess effective organizational skills and ability to handle detail-oriented work with promptness.
Ability to work in a fast-paced environment.
Full-Time/Part-Time Part-time Area of Interest Credit Administration All Locations Wheeling, West Virginia, United StatesEllwood City, Pennsylvania, United StatesElizabethtown, Kentucky, United StatesYoungstown, Ohio, United States
$29k-38k yearly est. 2d ago
Customer Service
Arnold Family of Restaurants, LLC
Collections specialist job in Princeton, KY
Job Description
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old.
Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
$25k-31k yearly est. 23d ago
Pharmacy Billing Coordinator
Brightspring Health Services
Collections specialist job in Louisville, KY
Our Company
Pharmacy Alternatives
Join our PharMerica team!
Our organization is in
high growth mode
, which means
advancement opportunities
for individuals who are looking for career progression!
This is not a remote opportunity.
Applicants must reside in or a commutable distance to Louisville, KY
Schedule: Monday - Friday, 8:30am - 5:00pm
The ideal candidate will have experience in a healthcare billing environment (pharmacy preferred) and be familiar with online claims processing and Medicaid and Medicare billing practices.
We offer:
DailyPay
Flexible schedules
Competitive pay
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid time off
Tuition reimbursement
Our pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!
Responsibilities
The Pharmacy Billing Coordinator II is responsible for the accurate and timely adjudication of all prescriptions, onsite training of new hires as needed, and the maintenance of the pharmacy unbilled as well as performing other clerical duties as assigned.
Ensure the accuracy and timely adjudication of resident billing and re-billing through Medicare Part B & D, Medicaid, Hospice, and Private Insurance Plans
Daily, weekly, and monthly review and resolution of unbilled claims
Review monthly billing statements for facilities to ensure billing accuracy
Claim research and resolution
Partner with facility contacts when there are issues with claim processing in order to achieve adjudication/payment
Advocate for clients as needed
Communicate with insurance companies as needed
Support for Pharmacy Operations
Utilize Framework, Docutrack, and Fusion in order to complete workflow on daily basis
Provide onsite training for new hires
Assist Implementation Coordinator with integration of new facilities/clients as needed
Handle core billing responsibilities with newly gained contracted facilities onboarding with Pharmacy Alternatives
Maintain and update the Billing Training Manual
Perform other responsibilities as assigned
Qualifications
High School Diploma/GED required
Pharmacy Tech License preferred
Excellent customer service and communication skills, both written and verbal
Ability to prioritize and meet pre-determined deadlines
Must be able to effectively multi-task, be proficient at typing, and have advanced technical skills
Experience in healthcare billing environment (pharmacy preferred)
Familiarization with online claims processing and Medicaid and Medicare billing practices
Proficient with Microsoft Word and Excel required
If a current PAL employee, you must:
Have 1+ year(s) of billing experience as PAL Core Billing Coordinator
Adhere to Pharmacy Alternatives, LLC attendance policy
Excel and adhere to core Pharmacy Alternative billing responsibilities
Not be on any form of Performance Improvement/Corrective Action Plan
About our Line of Business Pharmacy Alternatives , an affiliate of PharMerica, is a specialized pharmacy provider focused on serving individuals with cognitive or intellectual and developmental disabilities (I/DD). Pharmacy Alternatives offers long-term pharmacy solutions specializing in serving special-needs populations who live in intermediate care facilities, waiver homes, group homes, assisted living, supported-living or foster care. Our state-of-the-art approach includes packaging technology specially designed for the population we serve and electronic medication management that helps people live their best lives. For more information, please visit ***************************** Follow us on Facebook and LinkedIn. Salary Range USD $18.00 - $18.50 / Hour
$18-18.5 hourly Auto-Apply 7d ago
Collections Specialist
Bluestar Us 4.5
Collections specialist job in Hebron, KY
BlueStar is a leading global solutions-based distributor of Point-of-Sale, Bar-coding, data collection, radio frequency identification (RFID), and Wireless mobility products. BlueStar works exclusively with Value Added Reseller Partners, providing them with complete solutions at competitive prices. The company brings unequaled expertise to the market, offers award-winning technical support, and is an authorized service center for a growing number of manufacturers.
The CollectionsSpecialist is responsible for managing and maintaining an assigned accounts receivable portfolio, ensuring timely collections of outstanding invoices, and assessing credit risk of potential and existing customers, all while providing excellent customer service.
Essential responsibilities include:
Accounts Receivable Management
Follow effective collection strategies
Analyze client accounts and identify high-risk receivables.
Monitor customer account details for non-payment, delayed payments and other irregularities.
Manage assigned account book thru timely collections calls
Reconcile statements with vendors to ensure accurate record keeping
Release system held customer orders when necessary
Maintain a clean AR Aging report for assigned account book
Calculate monthly finance charges in accordance with credit policy
Research and resolve payment discrepancies and negotiate payment plans with delinquent accounts.
Coordination and Collaboration:
Collaborate with sales teams to resolve disputes and negotiate payment plans.
Work in coordination with management to handle contentious cases.
Regularly communicate with management on the status of receivables and collection performance.
Gather and complete information required for audits
Participate in various accounting projects
Reporting and Analysis:
Analyze client payment trends and propose corrective actions.
Maintain accurate records of all collection activity and correspondence in the customer database.
Prepare regular reports and inform management of potential write-offs and bad debt risks.
Prepare financial analysis as requested.
Compliance and Regulation:
Ensure compliance with local and international regulations regarding collections.
Ensure compliance with company's credit and collection policies and procedures.
Assist in other areas of the office as needed
Job Requirements:
3-5 years of recent, relevant collections experience required, greater length of experience preferred
Bachelor's or Associates Degree in Accounting, Finance, or Business Administration preferred, but not required
Proven experience in credit and collections, with a strong understanding of credit laws and regulations.
Excellent communication, negotiation, and problem-solving skills.
Ability to work under pressure and manage multiple tasks simultaneously
Strong organizational skills and attention to detail.
Ability to work independently and prioritize tasks.
Proven computer skills including accounting software (Oracle), and Strong Excel skills
Confirmed team player with good superior and peer relationship skills.
Successful record of effective customer relations skills.
Self-motivated, with a proactive attitude towards work and demonstrated belief in continuous improvement
Equal Opportunity Employer/Veterans/Disability.
$30k-34k yearly est. 10d ago
Collections Specialist
Servpro-Jwilco Enterprises, LLC
Collections specialist job in Louisville, KY
Benefits:
401(k) matching
Competitive salary
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Vision insurance
Our growing recession-proof business is looking to add a CollectionsSpecialist who is hard working, persistent, enjoys helping people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then youll thrive in this work environment.
As a valued member of our office team, you will receive a competitive pay rate, with opportunity to learn and grow.
Job Description:
We are seeking a seasoned CollectionSpecialist - primarily focused on past due accounts but will be cross-trained to help support other office accounting functions (Invoicing, payment processing, and answering phones). Must have QuickBooks accounting experience.
Additional administrative responsibilities such as filing, creating reports, etc. will be part of the responsibilities as well.
Hours: Monday - Friday 8:00am to 5:00pm
Primary Responsibilities:
Collections & Past Due Accounts
Cross-trained to assist in other accounts receivable functions as needed or time permits
Update various weekly and monthly collections report
Address customers and insurance carriers questions as it relates to payments and billing disputes
Answering phones
Assist Office Manager and CFO with various misc. office administrative duties and routine tasks
Work with Owner and GM on special projects as requested
Qualifications:
Minimum 2+ years of solid collection experience
Must also have experience with billing, payment processing, and answering phones
Proficient with QuickBooks and GAAP
Intermediate Microsoft Office Suite knowledge - Excel
Highly Organized and able to multi-task
Trustworthy, Friendly, and Personable
Dependable & Reliable
Normal Working Hours: FT/Monday Friday 8:00am 5:00pm (occasional longer days as needed)
Office Location: Near downtown New Albany, IN
Benefits:
Competitive Salary - commensurate with experience
9 Paid holidays (eligible after 90 days)
2 Personal Days (eligible after 90 days)
Birthday off (or 1 day month of birthday) (eligible after 90 days)
2 weeks paid vacation after 1 year (first year pro-rated depending on hire date)
401k w/3% match (eligible after 1 year)
Healthcare Options - medical (1/2 of employees medical paid by employer), dental, and vision (ALL eligible after 60 days)
Branded apparel
Great professional, casual work environment
SERVPRO is an equal opportunity employer and never discriminates based on race, age, ethnicity, sexual orientation, ability, veteran status or gender.
$27k-36k yearly est. 13d ago
Asset Recovery Specialist
Graceland Management Services
Collections specialist job in Bardwell, KY
Job DescriptionDescription:
Are you a skilled debater who is passionate about the art of negotiation? Do you possess a natural grit and tenacity that drives you to win? Graceland Portable Buildings is looking for a unique individual for our Asset Recovery Specialist role-someone who is truly energized by the "cat and mouse" of tracking down assets and mastering the art of high-stakes customer arguments. This is not a standard collections role. We need a relentless problem-solver who finds deep satisfaction in seeing a complex, challenging case through to its successful conclusion. If you are a person who enjoys using your grit to turn difficult situations into victories, we want to talk to you. This position offers significant growth opportunities for a top-performing candidate.
Requirements:
Education:
Bachelor's degree in Business Administration, Legal Studies, Criminal Justice, Computer Science, Finance, or a related field is highly preferred.
Candidates with an Associate's degree coupled with exceptionally relevant experience will also be considered a priority qualification.
Additionally, candidates without a degree who possess extensive applicable experience and a professional, team-oriented attitude are strongly encouraged to apply.
Experience:
2-4 years of post-collegiate experience in a competitive, performance-driven environment where your success depended on your ability to persuade, negotiate, or investigate (e.g., top-tier sales, debate, loss prevention, claims negotiation).
A demonstrable history of meeting or exceeding performance-based goals in a challenging environment.
Exceptional verbal command and the ability to confidently lead and control a confrontational conversation.
Proficiency in Call Handling, Task Management, Microsoft Office Suite, and NetSuite or a similar CRM/ERP software.
Desired Attributes:
A Passion for the Argument: You have a genuine passion for the art of debate and persuasion. You view negotiation as a craft and derive satisfaction from skillfully navigating a difficult conversation, overcoming objections, and winning the argument.
Unyielding Grit: You are relentless, tenacious, and don't back down from a challenge. You are energized, not discouraged, by difficult people and dead ends. You have a powerful inner drive to see things through to the finish line.
Investigative Instinct: You love a good puzzle. You are naturally curious and enjoy the process of digging for information, connecting the dots, and uncovering the solution that others couldn't find.
Ethical Integrity: You understand that to win consistently, you have to play by the rules. You operate with a strong ethical compass and within the bounds of the law and company policy.
$48k-78k yearly est. 29d ago
Collections Specialist
Trilogy Health Services 4.6
Collections specialist job in Louisville, KY
JOIN TEAM TRILOGY Performs functions related to accounts receivable, billing, collections and revenue support to meet company goals. Analyzes accounts receivable aging and individual accounts. Schedule Options 1st shift (8-4:30) Duties and Responsibilities
1. Research accounts as needed for collection activities.
2. Prepares and reviews paperwork for attorney, write-off, and/or cut off processes.
3. Initiate collections calls for aged accounts and customer service to residents, guarantors, and facility customers.
4. Works with billing associates to review accounts and correct account billings as needed.
5. Works with Business Office Managers and/or Executive Directors of each facility or customer to help resolve past due balances.
6. Checks for Medicaid eligibility.
7. Analyzes accounts receivable aging and individual accounts.
8. Assists with special projects as needed.
9. Maintain goals for DSO and cash collected.
POSITION OVERVIEW
* High School diploma or equivalent.
Experience
* Three (3) to five (5) years' billing and/or collections experience. Healthcare, senior living industry, pharmacy or long-term care environment preferred.
* Minimum one (1) year multi-facility experience preferred.
* Framework/Sage experience preferred.
* Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.
#pharmacy
LOCATION
US-KY-Louisville
Synchrony Home Office
2701 Chestnut Station Court
Louisville
KY
LIFE AT TRILOGY
Careers close to home and your heart
Since our founding in 1997, we've been making long-term care better for our residents and more rewarding for our team members. We're a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work. If you're looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy.
ABOUT TRILOGY HEALTH SERVICES
As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
FOR THIS TYPE OF EMPLOYMENT STATE LAW REQUIRES A CRIMINAL RECORD CHECK AS A CONDITION OF EMPLOYMENT.
* High School diploma or equivalent.
Experience
* Three (3) to five (5) years' billing and/or collections experience. Healthcare, senior living industry, pharmacy or long-term care environment preferred.
* Minimum one (1) year multi-facility experience preferred.
* Framework/Sage experience preferred.
* Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.
#pharmacy
Performs functions related to accounts receivable, billing, collections and revenue support to meet company goals. Analyzes accounts receivable aging and individual accounts.
Schedule Options
1st shift (8-4:30)
Duties and Responsibilities
1. Research accounts as needed for collection activities.
2. Prepares and reviews paperwork for attorney, write-off, and/or cut off processes.
3. Initiate collections calls for aged accounts and customer service to residents, guarantors, and facility customers.
4. Works with billing associates to review accounts and correct account billings as needed.
5. Works with Business Office Managers and/or Executive Directors of each facility or customer to help resolve past due balances.
6. Checks for Medicaid eligibility.
7. Analyzes accounts receivable aging and individual accounts.
8. Assists with special projects as needed.
9. Maintain goals for DSO and cash collected.
$25k-31k yearly est. Auto-Apply 41d ago
Collections Specialist
Onemain (Formerly Springleaf & Onemain Financials
Collections specialist job in London, KY
At OneMain, CollectionsSpecialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer's financial outlook. Our fast-paced work environment focuses on our customers with existing relationships with OneMain. This role can span servicing and collections of personal loans or credit cards. CollectionsSpecialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.
In the Role:
* Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services
* Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day
* Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
* Maintain and note all appropriate information and documentation on customer and account status
* Collaborate both in person and virtually, using available technology to connect with other internal teams
Requirements
* High School Diploma or GED
* Proficiency in utilizing multiple tools/systems simultaneously
* Skilled at achieving and exceeding goals
Preferred
* Experience working in customer service, collections or call center environments
* Bilingual: Spanish
Work Schedule:
Hours of Operation
Mon- Thurs 8:00 AM-8:00 PM; Fri 8:00 AM-7:00 PM; Sat 8:00 AM-11:00 AM
The schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.
Training Schedule:
The first two weeks in the role will be spent in an instructor lead classroom training environment, followed by two weeks of hands-on training with experienced Team Members to ensure success.
Location: On-site - London, KY
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
* Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
* Up to 4% matching 401(k)
* Employee Stock Purchase Plan (10% share discount)
* Tuition reimbursement
* Paid time off (15 days' vacation per year, prorated based on start date)
* Paid sick leave as determined by state or local ordinance (prorated based on start date)
* 11 Paid holidays (4 floating holidays, prorated based on start date)
* Paid volunteer time (3 days per year, prorated based on start date)
Key Word Tags
Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
$27k-36k yearly est. 2d ago
Accounts Receivable Specialist, Customer Service Operations
Cardinal Health 4.4
Collections specialist job in Frankfort, KY
**Remote Hours: Monday - Friday, 7:00 AM - 3:30 PM PST (or based on business need)** **_What Accounts Receivable Specialist II contributes to Cardinal Health_** Account Receivable Specialist II is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA.
+ Demonstrates knowledge of financial processes, systems, controls, and work streams.
+ Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls.
+ Possesses understanding of service level goals and objectives when providing customer support.
+ Demonstrates ability to respond to non-standard requests from vendors and customers.
+ Possesses strong organizational skills and prioritizes getting the right things done.
**_Responsibilities_**
+ Submitting medical documentation/billing data to insurance providers
+ Researching and appealing denied and rejected claims
+ Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing
+ Following up on unpaid claims within standard billing cycle time frame
+ Calling insurance companies regarding any discrepancy in payment if necessary
+ Reviewing insurance payments for accuracy and completeness
**_Qualifications_**
+ HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred
+ 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred
+ Strong knowledge of Microsoft Excel
+ Ability to work independently and collaboratively within team environment
+ Able to multi-task and meet tight deadlines
+ Excellent problem-solving skills
+ Strong communication skills
+ Familiarity with ICD-10 coding
+ Competent with computer systems, software and 10 key calculators
+ Knowledge of medical terminology
**_What is expected of you and others at this level_**
+ Applies basic concepts, principles, and technical capabilities to perform routine tasks
+ Works on projects of limited scope and complexity
+ Follows established procedures to resolve readily identifiable technical problems
+ Works under direct supervision and receives detailed instructions
+ Develops competence by performing structured work assignments
**Anticipated hourly range:** $22.30 per hour - $32 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/5/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$22.3-32 hourly 35d ago
Accounts Receivable Specialist
R.J. Corman Careers 4.4
Collections specialist job in Nicholasville, KY
Accountability: Performs specific Accounts Receivable support services of data entry, revenue estimating, and invoice processing with a high level of accuracy. Performs general support activities in the department, as necessary.
Responsibilities:
Builds and maintains open communication with internal field partners to ensure accurate project activity reporting.
Performs invoicing function for R.J. Corman companies, as assigned, with a high degree of accuracy and completeness.
Maintains and tracks project activity to ensure accurate revenue estimating.
Assists with monthly intercompany invoicing efforts.
Reviews customer invoices to validate against support provided from operating teams.
Distributes invoices and correspondence to customers in a timely manner.
Coordinates with Collections team to help collect customer payments in accordance with invoice due dates and contract terms.
Researches discrepancies on invoices and works with Collections team to improve invoice accuracy.
Prepares credit memos and/or adjustments to customer invoices, as needed.
Supports digital strategies and electronic storage of files.
Assists the Accounts Receivable department with information requests.
Provides general support or project assistance, as needed.
Specialized or Technical Knowledge, or Education and Experience: At least a 2-year Associates degree and relevant experience in Accounts Receivable invoicing. Excellent verbal and written communication skills, organization, and attention to detail are a must. Proficient with Adobe Pro and Microsoft Office including Excel, Outlook, and Word. Knowledge of accounting software is preferred.
Physical Requirements:
Limited lifting, no greater than 20 pounds in the movement of office materials and equipment.
Hand and finger dexterity for use of keyboard skills
Environmental Conditions: Performs duties in an indoor administrative office environment.
Major or Unusual Problems: Invoicing efforts for related but different companies within a growing organization requires a high degree of accuracy and attention to detail. The ability to process a large amount of data in a timely manner is a must.
Job Dimensions: Performs duties under direct supervision.
R.J. Corman Railroad is an Equal Employment Opportunity (EEO) and Affirmative Action employer that is committed to a safe and drug free workplace. R.J. Corman performs pre-employment criminal background checks and substance abuse testing which includes a urine drug test to detect the presence of illegal drugs. We appreciate your cooperation in keeping R.J. Corman a safe and drug free company.
$30k-37k yearly est. 12d ago
Collections Specialist
Ashland Credit Union
Collections specialist job in Ashland, KY
At Ashland Credit Union (ACU), we look for people who are ready to Own Their Journey! Whether you are just beginning your career or looking to achieve more along your professional journey, ACU is a great place to get you on the path that best serves you and our members. If you have a passion to serve, a desire to work in a fast-paced environment and are willing to bring enthusiasm to work with you each day, then you may just find that ACU is the right fit for you.
Do you have a desire to reach higher and empower those around you?
Then your journey brought you to the right place and we would like to meet you.
Life is a journey Own it!
About Us:
Ashland Credit Union is a non-profit and member-owned credit union that has been providing exceptional service to members for over 80 years. Continued growth and adaptability are what has allowed ACU to always be a trustworthy answer for staff and members along whatever journey in life they are on. At Ashland Credit Union, we embolden our members to achieve their financial goals. Along life's journey, it is our mission that staff, members, and the community we serve can count on ACU for guidance as they strive to achieve more in life.
Position Summary:
ACU has an exciting opportunity for a CollectionsSpecialist to join our Collection Department in Ashland, Kentucky.. This position is .....
Job Responsibilities:
Contact members following prescribed Collection strategy by phone, text, email, and mail to assist them in developing plans to bring accounts current.
Track and follow up on member commitments.
Payment setup and quality assurance of consumer loans.
3. Update files and system accounts via the credit union s delinquent loan recovery system. Maintaining a detailed written record of all communications with members and following up with members to ensure quality member service.
4. Perform account research as needed.
5. Review delinquent accounts for financial assistance programs, reaching out to members with options and make recommendations to the Collection Manager.
6. Assist in repossession and foreclosure management, creating required letters and referring accounts to repossession agents and legal counsel as needed.
7. Other duties as requested by the President, EVP, Chief Risk Officer, or Collection Manager.
Education & Experience Requirements:
High School Diploma or Equivalent
Required Skills & Abilities:
Ability to discuss financial situations with a member over the phone
Proficiency with Microsoft products (Word, Excel, etc.)
Ability to work Monday through Friday 8 a.m. to 5 p.m. EST and occasional evenings and Saturdays
Ashland Credit Union is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are committed to diversity and inclusion in the workplace and do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class or where prohibited by law.
$27k-36k yearly est. 11d ago
Onsite Collector
Transworld Systems Inc. 4.3
Collections specialist job in Somerset, KY
Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
Work Location: This is an onsite position at our office located at: 75 Valley Oak Dr. Somerset KY
Compensation: $16.00/hour plus bonuses
Please join us for Open Interviews Monday-Friday 8am-4pm.
* When coming in for open interviews please advise you have applied to a collections role and bring a copy of your resume
Hours of Operation: 3 days a week 8am-5pm; 2 days a week 12-9pm; 2 Saturdays a month 8am-12pm
Build Your Future! Come join our thriving team as an onsite Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI?
* Paid training
* Team-oriented work environment
* Growth opportunity
* Generous bonus opportunity
* Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
At our contact centers, Collection Representatives are responsible for outbound calling as well as accepting incoming calls regarding past due accounts and securing payments.
Qualifications
* High School diploma or equivalent
* FDCPA knowledge preferred
* Professional phone etiquette and solid negotiating skills
* Positive attitude and strong customer service aptitude
* Ability to problem solve and multitask
* Willingness to maintain confidentiality
* Ability to remain in a stationary position 95% of the time. We need you doing what you do best; reaching out to our consumers!
* Ability to exchange accurate information effectively over the phone
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
INDSJ
$16 hourly 8d ago
Accounts Receivable Collections Specialist
Family Allergy & Asthma 3.4
Collections specialist job in Louisville, KY
A/R CollectionsSpecialist (Biologics/Immunotherapy)
The AR CollectionSpecialist is responsible for providing outstanding customer service while collecting outstanding accounts receivable balances. This position includes adhering to collections work standards, reducing the number of aged items, facilitating the resolution of customer billing issues, reducing accounts receivable delinquencies, and meeting and/or exceeding collections standards.
REQUIRED EDUCATION/EXPERIENCE:
· High school diploma or equivalent qualification required.
· 2+ years' experience working in a healthcare CollectionSpecialist position.
· Profound knowledge of collection techniques and billing procedures
· Excellent communication skills, both written and oral
· Good level of problem-solving and negotiation skills
· Strong understanding of billing and collection processes.
· Outstanding communication and interpersonal skills.
· In-depth knowledge of laws and policies related to debt collection.
· Good administrative skills.
ESSENTIAL FUNCTIONS
· Develop effective repayment plans.
· Follow-up with clients on overdue accounts.
· Oversee all monthly payments and refunds.
· Respond to client account queries in a timely and professional manner.
· Consulting and helping clients with billing and credit problems.
· Managing payments and refund operations
· Developing measures encouraging timely payments
· Reporting on collection operations and customer account updates
· Facilitate resolution of customer billing problems with bill initiating department for delinquent accounts.
· Make outbound collections efforts including making calls in a professional manner and sending emails concerning outstanding balances in accordance with Collections Standards.
· Provide reports to stakeholders as assigned.
· Review open accounts for collections efforts to reduce the number of aged items and aged balances in assigned portfolio.
POSITION RELATIONSHIPS:
· Reports directly to the Senior Revenue Cycle Manager
· Subject to a 90-day probationary period
Requirements
Please complete survey to be considered for this position: ************************************** M7SYDhF/102127
Requirements
EEOC Compliance
Family Allergy & Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$30k-37k yearly est. 9d ago
Collector
Park Community Credit Union 4.0
Collections specialist job in Louisville, KY
Role: By emphasizing ONE Park, ONE mission, ONE team, the Collector plays a key role in protecting the credit union's assets by managing delinquent loans and overdrawn accounts. This is achieved by providing the highest quality service to both internal and external members, collecting delinquent payments, and recovering collateral when necessary.
Essential Functions & Responsibilities:
While meeting the service standards for the Credit Union, contact delinquent accounts by phone, mail, electronic messaging, etc. taking appropriate action to bring the loan/account current.
Analyze the financial situation of delinquent borrowers; make recommendations regarding collection efforts including repossession of collateral when other arrangements to bring the loan current are unsuccessful; follow through processes with processes required for collection efforts determined.
Assist members in filing credit disability claims; Assist members' survivors or beneficiaries in filing death claims for benefits provided by the credit union.
Maintain accurate files and reports on all collections activity utilizing credit union systems. E 5% Meet individual goals assigned and assist in meeting department and credit union goals.
Cross sell credit union services to members.
Provide assistance when legal action is needed including testifying at legal proceedings as required
Performs other duties as assigned.
Performance Measurements: 1. To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values:
Vibrant Connections
Inclusive Excellence
Bold Compassion
Endless Empowerment
2. To provide friendly, professional and accurate service and support to all members and coworkers.
3. To maintain accurate and complete records of all collection and recovery activity.
4. To ensure that collection activity is both within credit union policy and all relevant regulations. 5. To maintain the delinquency goals as set by the Management Team.
6. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.
7. To follow all security policies and procedures and report discrepancies or suspicious activity to manager
immediately.
8. To follow the credit union's Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.
Knowledge and Skills:
Experience: One year to three years of similar or related experience. Education; A high school education or GED.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Physical Requirements
Work Environment This position description is intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job. PHYSICAL DEMANDS The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others.
While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. Company Description:
Park Community is Kentucky's largest Community Development Financial Institution (CDFI) Credit Union. Owned by members and focused on empowering communities, fueling dreams and fostering belonging, the organization is committed to financial inclusion and serving underserved communities to create thriving environments. Park Community envisions a world where hope, opportunity and belonging unite us all. PARK COMMUNITY CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED
$31k-36k yearly est. 5d ago
Call Center Debt Collector
Zwicker & Associates 4.2
Collections specialist job in Hebron, KY
Requirements
Above-average administrative and phone skills
Debt collectors must have strong negotiation skills
Excellent communication skills
Well-organized, results-driven
Effective decision-making skills
Strong listening, interpersonal, oral, and written communication skills
Basic math and computer skills. You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.
Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing.
Be able to operate a computer, phone, or equivalent device
Be able to complete a minimum of a 40-hour flexible workweek schedule
Be able to read and comprehend position-specific documents and correspondence
Physical Qualifications
Be able to lift five pounds or greater
Be able to sit 90% of the workday at times
Be able to bend at the waist and be mobile when needed
Be able to concentrate and use critical thinking
Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.
Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance; long-term disability insurance; life insurance; compensated time off; paid holidays; and a 401 (k) with a match. No phone calls, no agencies; EOE, drug-free workplace.
Please review our Applicant Privacy Notice:
******************************************************
Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.
$28k-32k yearly est. 23d ago
Armed Route Collector
Blockrock South
Collections specialist job in Louisville, KY
Join Our Team - Field Collector (Cash Handling & Route Operations)
Are you a responsible professional with experience in cash handling, security, or armored transport?
BRS
is hiring Field Collectors on behalf of our long-standing client
,
a leading B2B provider of vending and coin-operated machines. This role is to service and maintain accounts at retail locations across our service area, around the city, and surrounding suburbs (150-mile radius).
Who You Are:
A dependable, detail-oriented individual with cash handling experience (security, military, or armored transport background is a plus).
Comfortable working independently while adhering to strict protocols.
Skilled at building rapport with business owners and managers.
What You'll Do:
Travel daily (100% field-based) to assigned retail locations for collections and machine servicing.
Collect and document account receivables with precision.
Perform basic maintenance (e.g., clearing paper jams, verifying software/hardware updates).
Log and report technical, promotional, or inventory issues.
Use a mobile app to track route progress, submit receipts, and document collections.
Deposit cash/checks daily per company procedures.
Maintain accurate records of all transactions and location visits.
Why Join BRS LLC?
Competitive salary + travel reimbursement (gas, tolls, parking).
Health benefits (HRA) + paid time off (PTO).
Career growth in a supportive, team-focused environment.
Requirements:
Prior cash handling experience (required).
Valid driver's license, reliable vehicle, and clean driving record.
Concealed carry permit (or ability to obtain one).
Strong numerical/math skills and attention to detail.
Ability to follow strict protocols and maintain professionalism.
Bilingual (Spanish/English)? A strong advantage!
Note: Selected candidates will be asked to sign an NDA during the interview process.
Ready to hit the road with a purpose? Apply today!
$27k-36k yearly est. Auto-Apply 25d ago
Collections Specialist
Bluestar Us 4.5
Collections specialist job in Hebron, KY
Job Description
BlueStar is a leading global solutions-based distributor of Point-of-Sale, Bar-coding, data collection, radio frequency identification (RFID), and Wireless mobility products. BlueStar works exclusively with Value Added Reseller Partners, providing them with complete solutions at competitive prices. The company brings unequaled expertise to the market, offers award-winning technical support, and is an authorized service center for a growing number of manufacturers.
The CollectionsSpecialist is responsible for managing and maintaining an assigned accounts receivable portfolio, ensuring timely collections of outstanding invoices, and assessing credit risk of potential and existing customers, all while providing excellent customer service.
Essential responsibilities include:
Accounts Receivable Management
Follow effective collection strategies
Analyze client accounts and identify high-risk receivables.
Monitor customer account details for non-payment, delayed payments and other irregularities.
Manage assigned account book thru timely collections calls
Reconcile statements with vendors to ensure accurate record keeping
Release system held customer orders when necessary
Maintain a clean AR Aging report for assigned account book
Calculate monthly finance charges in accordance with credit policy
Research and resolve payment discrepancies and negotiate payment plans with delinquent accounts.
Coordination and Collaboration:
Collaborate with sales teams to resolve disputes and negotiate payment plans.
Work in coordination with management to handle contentious cases.
Regularly communicate with management on the status of receivables and collection performance.
Gather and complete information required for audits
Participate in various accounting projects
Reporting and Analysis:
Analyze client payment trends and propose corrective actions.
Maintain accurate records of all collection activity and correspondence in the customer database.
Prepare regular reports and inform management of potential write-offs and bad debt risks.
Prepare financial analysis as requested.
Compliance and Regulation:
Ensure compliance with local and international regulations regarding collections.
Ensure compliance with company's credit and collection policies and procedures.
Assist in other areas of the office as needed
Job Requirements:
3-5 years of recent, relevant collections experience required, greater length of experience preferred
Bachelor's or Associates Degree in Accounting, Finance, or Business Administration preferred, but not required
Proven experience in credit and collections, with a strong understanding of credit laws and regulations.
Excellent communication, negotiation, and problem-solving skills.
Ability to work under pressure and manage multiple tasks simultaneously
Strong organizational skills and attention to detail.
Ability to work independently and prioritize tasks.
Proven computer skills including accounting software (Oracle), and Strong Excel skills
Confirmed team player with good superior and peer relationship skills.
Successful record of effective customer relations skills.
Self-motivated, with a proactive attitude towards work and demonstrated belief in continuous improvement
Equal Opportunity Employer/Veterans/Disability.
$30k-34k yearly est. 11d ago
Asset Recovery Specialist
Graceland Management Services
Collections specialist job in Bardwell, KY
Are you a skilled debater who is passionate about the art of negotiation? Do you possess a natural grit and tenacity that drives you to win? Graceland Portable Buildings is looking for a unique individual for our Asset Recovery Specialist role-someone who is truly energized by the "cat and mouse" of tracking down assets and mastering the art of high-stakes customer arguments. This is not a standard collections role. We need a relentless problem-solver who finds deep satisfaction in seeing a complex, challenging case through to its successful conclusion. If you are a person who enjoys using your grit to turn difficult situations into victories, we want to talk to you. This position offers significant growth opportunities for a top-performing candidate.
Requirements
Education:
Bachelor's degree in Business Administration, Legal Studies, Criminal Justice, Computer Science, Finance, or a related field is highly preferred.
Candidates with an Associate's degree coupled with exceptionally relevant experience will also be considered a priority qualification.
Additionally, candidates without a degree who possess extensive applicable experience and a professional, team-oriented attitude are strongly encouraged to apply.
Experience:
2-4 years of post-collegiate experience in a competitive, performance-driven environment where your success depended on your ability to persuade, negotiate, or investigate (e.g., top-tier sales, debate, loss prevention, claims negotiation).
A demonstrable history of meeting or exceeding performance-based goals in a challenging environment.
Exceptional verbal command and the ability to confidently lead and control a confrontational conversation.
Proficiency in Call Handling, Task Management, Microsoft Office Suite, and NetSuite or a similar CRM/ERP software.
Desired Attributes:
A Passion for the Argument: You have a genuine passion for the art of debate and persuasion. You view negotiation as a craft and derive satisfaction from skillfully navigating a difficult conversation, overcoming objections, and winning the argument.
Unyielding Grit: You are relentless, tenacious, and don't back down from a challenge. You are energized, not discouraged, by difficult people and dead ends. You have a powerful inner drive to see things through to the finish line.
Investigative Instinct: You love a good puzzle. You are naturally curious and enjoy the process of digging for information, connecting the dots, and uncovering the solution that others couldn't find.
Ethical Integrity: You understand that to win consistently, you have to play by the rules. You operate with a strong ethical compass and within the bounds of the law and company policy.
$48k-78k yearly est. 60d+ ago
Collections Specialist
Ashland Credit Union
Collections specialist job in Ashland, KY
Job Description
At Ashland Credit Union (ACU), we look for people who are ready to Own Their Journey! Whether you are just beginning your career or looking to achieve more along your professional journey, ACU is a great place to get you on the path that best serves you and our members. If you have a passion to serve, a desire to work in a fast-paced environment and are willing to bring enthusiasm to work with you each day, then you may just find that ACU is the right fit for you.
Do you have a desire to reach higher and empower those around you?
Then your journey brought you to the right place and we would like to meet you.
Life is a journey…Own it!
About Us:
Ashland Credit Union is a non-profit and member-owned credit union that has been providing exceptional service to members for over 80 years. Continued growth and adaptability are what has allowed ACU to always be a trustworthy answer for staff and members along whatever journey in life they are on. At Ashland Credit Union, we embolden our members to achieve their financial goals. Along life's journey, it is our mission that staff, members, and the community we serve can count on ACU for guidance as they strive to achieve more in life.
Position Summary:
ACU has an exciting opportunity for a CollectionsSpecialist to join our Collection Department in Ashland, Kentucky.. This position is .....
Job Responsibilities:
Contact members following prescribed Collection strategy by phone, text, email, and mail to assist them in developing plans to bring accounts current.
Track and follow up on member commitments.
Payment setup and quality assurance of consumer loans.
3. Update files and system accounts via the credit union's delinquent loan recovery system. Maintaining a detailed written record of all communications with members and following up with members to ensure quality member service.
4. Perform account research as needed.
5. Review delinquent accounts for financial assistance programs, reaching out to members with options and make recommendations to the Collection Manager.
6. Assist in repossession and foreclosure management, creating required letters and referring accounts to repossession agents and legal counsel as needed.
7. Other duties as requested by the President, EVP, Chief Risk Officer, or Collection Manager.
Education & Experience Requirements:
High School Diploma or Equivalent
Required Skills & Abilities:
Ability to discuss financial situations with a member over the phone
Proficiency with Microsoft products (Word, Excel, etc.)
Ability to work Monday through Friday 8 a.m. to 5 p.m. EST and occasional evenings and Saturdays
Ashland Credit Union is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are committed to diversity and inclusion in the workplace and do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class or where prohibited by law.