Collections specialist jobs in Plano, TX - 498 jobs
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Collections Specialist
Group Billing Coordinator
Collector
Accounts Receivable Specialist
Account Specialist
Account Representative
Senior Collection Specialist
Account Specialist
Method360 Talent Acquisition
Collections specialist job in Grapevine, TX
Job Title: Account Specialist
Employment Type: Permanent Employee
Start: January 2026
Workplace Type: Onsite
** Please note this position requires US Citizenship or GC status. Visa sponsorship is unavailable at this time.
Summary:
The Account Specialist will play a critical role in providing excellent customer service and support. This position will be responsible for possessing strong communication skills to effectively interact with customers, team, and other stakeholders. In addition, this position will complete a wide variety of tasks and reports as requested by the Business Division Head, leveraging both internal and external information. Account Specialist professionals must be able to listen actively, respond appropriately, and address customer inquiries, complaints, and concerns in a timely and efficient manner. Problem-solving skills are essential to analyze situations and find effective solutions.
The successful candidate will have strong adaptability and problem-solving abilities as well as excellent teamwork skills.
Responsibility
Act as a liaison between customers and depot, engineers, receiving, QC and shipping to resolve status escalation and expedited repairing.
Direct and guide the daily operations of the team to ensure accurate and efficient repair memo entry, reducing Open RMAs, and fostering strong relationships with coordinators for collaborative problem-solving and timely solutions.
Be the primary point of contact between the company and customers. Responsible for answering customer inquiries, resolving issues, and providing high-quality customer service.
Process all work in accordance with relevant working practices and standard operating procedures.
Handing inbound, and outbound RMA shipments and defective parts. Verifying the accuracy and completeness of the received and shipped items.
Collaborating with the team and analyzing production output, lead times, and resource availability to determine the feasibility of production plans.
Report production status and any production issues to internal and external teams.
Required Skills/Abilities
Ability to interpret data, create effective reports, and provide business recommendations based on analysis.
Effective communication skills to involve interacting with customers and team members. Be able to clearly convey information, listen actively, and respond appropriately.
Being able to think critically, analyze situations, and come up with creative and effective solutions.
Excellent organizational skills and attention to detail to ensure seamless workflow
Excellent time management skills with a proven ability to meet deadlines.
Ability to function well in a fast-paced and at times stressful environment and be a fast-learner.
Ability to work independently and as part of a team
Extremely proficient with Microsoft Office Suite or similar software with the ability to learn new or updated software.
Education and/or Experience
Bachelor's degree or better; Business, supply chain, or related field is preferred.
2+ years of working experience in account management is preferred
$32k-49k yearly est. 2d ago
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Patient Account Representative
Delta Dallas 3.9
Collections specialist job in Dallas, TX
Patient Account Resolution Specialist (100% On-Site)
Join a growing healthcare organization with a thriving, supportive culture! We're looking for a Patient Account Representative to be the go-to resource for patients, resolving billing questions, processing payments, and ensuring every interaction is smooth, professional, and positive. This is a hands-on, impactful role where you can make a real difference every day.
Key Responsibilities
Manage a high volume of incoming and outgoing patient communications related to medical billing, account balances, insurance coverage, and payment options
Provide clear, patient-friendly explanations of billing statements, insurance determinations, and financial responsibility
Review, verify, and update insurance information and patient account details
Post and process patient payments while ensuring accurate account documentation
Maintain detailed and timely notes of all patient interactions within the billing system
Partner with internal billing and coding teams to research and resolve account discrepancies
Respond to patient questions through multiple channels, including phone, email, voicemail, and patient portals
Support statement generation, refunds, audits, and other ad hoc projects as assigned
Adhere to all HIPAA, privacy, and compliance standards always
Qualifications
Strong customer service mindset with clear, confident communication skills
Team-oriented, proactive, and willing to go above and beyond
1+ year of medical billing or patient-facing healthcare experience
Solid understanding of insurance plans, medical terminology, CPT/HCPCS codes, and EOBs
Highly organized with the ability to prioritize in a fast-paced environment
Comfortable navigating billing systems and Microsoft Office tools
If you're organized, patient-focused, and ready to make a difference in a fast-paced, growing healthcare environment, we'd love to hear from you!
$28k-35k yearly est. 4d ago
Accounts Receivable Specialist
Ragle Inc.
Collections specialist job in North Richland Hills, TX
📢 We're Hiring: Accounts Receivable Specialist
📍 North Richland Hills, TX (On-site)
🕒 Monday-Friday | 8:00 AM-5:00 PM
💵 $40,000-$50,000/year (DOE)
Ragle Inc. has been building quality infrastructure since 1993 across Texas, Indiana, Kentucky, and Illinois. While we specialize in heavy civil, highway, and bridge construction, our work also includes excavation, demolition, grading, and pipe installation. We take pride in delivering reliable, high-quality results on every project.
We're looking for a detail-oriented Accounts Receivable Specialist to join our finance team. This role is essential in supporting accurate invoicing, payment processing, financial reporting, and overall project financial health.
Key Responsibilities
• Manage daily AR activities: AR estimates, subcontractor pay apps, cash receipts & AR aging
• Prepare subcontractor waivers and ensure compliance
• Track and report days worked per project
• Submit invoices and payments through DMS
• Prepare monthly Prompt Payment Certificates
• Support project closeout and financial reconciliation
• Assist with daily finance operations as needed
Qualifications
• 2+ years of Accounts Receivable experience (construction preferred)
• Bachelor's in Accounting, Finance, Business, or related field (preferred)
• Advanced Excel skills (VLOOKUP/XLOOKUP, SUMIFS)
• Strong attention to detail & organization
• Ability to work in a fast-paced environment and meet deadlines
• Proactive problem-solving skills
Compensation & Benefits
• Salary: $40,000-$50,000 (DOE)
• Medical, dental, and vision insurance
• Life insurance
• Paid time off
• 401(k) with company match
Additional Information
• Fully in-office role (no remote/hybrid available)
• Visa sponsorship not available
• Ragle Inc. is an Equal Opportunity Employer and participates in E-Verify
$40k-50k yearly 4d ago
Billing and Payment Coordinator
Total Quality Logistics, Inc. 4.0
Collections specialist job in Irving, TX
Country USA State Texas City Irving Descriptions & requirements About the role: As a Billing and Payment Coordinator for TQL, you will be responsible for processing payments and billing customers. You will be trained to specialize in invoicing, payment processing, billing audits, payment resolution, and customer-specific billing processes. You will play a vital role in TQL's continued success, ensuring smooth billing and payment operations, while helping maintain our trust with customers and transportation partners.
This is an excellent opportunity to build a strong foundation in accounting operations with one of Cincinnati's leading companies
Who we're looking for:
* You are driven by helping customers and others
* You are organized and detail-oriented
* You can resolve issues with a calm, professional demeanor
* You have great communication skills
* You are a team player
* You are professionally driven and career motivated
* You are coachable - some office, clerical, or billing experience is preferred but not required
What you'll do:
* Process incoming paperwork for billing and accounts payable
* Review all documents for accuracy while ensuring they are filled out completely
* Make outbound calls to resolve paperwork issues
* Communicate with sales teams and customers to help resolve any billing discrepancies
* Answer incoming calls and connect them to the appropriate team
What's in it for you:
* Starting pay: $16.50/hour
* Unmatched career growth potential with structured paths and mentorship for advancement
* Comprehensive benefits package
* Health, dental and vision coverage
* 401(k) with company match
* Perks including employee discounts, financial wellness planning and more
* Up to $5,000/year tuition reimbursement
* Employee referral bonuses
* Certified Great Place to Work with 800+ lifetime workplace award wins
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at ******************
*
$16.5 hourly 40d ago
Billing Coordinator
Firstservice Corporation 3.9
Collections specialist job in Addison, TX
The Billing Coordinator responsibilities include but are not limited to running reports, compiling month-end data, checking customer guidelines, copying, printing and scanning documents, and interacting with and providing exceptional service to our internal and external clients.
Your Responsibilities:
* Charging the association property accounts assessments (monthly, semi-annually, quarterly, and/or annually)
* Processing monthly, semi-annual, quarterly, and annual billing
* Reporting and compilation of month-end data
* Charging late and collection fees and processing delinquency/collection letters
* Partnering with community managers to move accounts through the collection process
* Charging the property accounts for both management company fees and attorney's fees
* Recording and processing bankruptcies for property accounts
* Charging violation fines for property accounts
* Charging miscellaneous account fees (e.g., work-orders, resident key fobs, etc.)
* Verifying that statuses of delinquent accounts are updated monthly
* Updating owner billing addresses and related information
* Monitor and reply to billing and collections email requests
* Researching posting issues
* Processing adjustments on owner's accounts
* Processing billing and collections tasks for on-boarding and terminating properties
* Other duties as assigned
Skills and Qualifications:
* Education/Training: High school diploma or equivalent. 2 to 3 years experience in an office environment performing similar tasks preferred. Experience in property management industry a plus.
* Experience/Knowledge/Abilities: Proficient in Microsoft Office. Excellent communication skills. Strong working knowledge of customer service principles and practices ability to perform with minimum supervision and make decisions independently. Ability to multi-task, effectively prioritize workload, meet hard and fast deadline. Must be a team player. Must possess strong analytical skills. Detail-oriented with multiple tasks, information organization.
What We Offer:
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $21 - $22 / hour
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
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Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_****************************.
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_****************************; we will respond in accordance with Local Law 144, within 30 days.
$21-22 hourly 1d ago
Collections Specialist
24 Hour Flood Pros
Collections specialist job in Dallas, TX
We're on the hunt for a top-tier CollectionsSpecialist to join our restoration team, known as 24 Hour Flood Pros. If you're a high-energy, results-driven individual with a knack for getting homeowners and insurance companies to pay up, we want you on our team. This isn't just any collections job-it's a critical role that demands urgency, precision, and a winning attitude.
Responsibilities:
Pursue outstanding payments from homeowners and insurance
companies nationwide.
Implement effective collection strategies to recover funds quickly.
Communicate persistently and professionally with clients to ensure timely
payments.
Monitor accounts and follow up regularly to track collection progress.
Collaborate with the restoration team to resolve any billing issues or disputes.
Maintain accurate records of all collection activities and interactions.
Report on collection activities and results to management.
Qualifications:
Proven experience in collections within the restoration industry.
Strong understanding of billing processes related to homeowners and
insurance claims.
Excellent communication and negotiation skills-you're not afraid to pick up
the phone and get results.
Detail-oriented and highly organized-you keep track of everything.
Ability to work under pressure and meet tight deadlines.
Proficient in relevant software and tools used for collections and account management.
Job Type: Full-time Compensation: $45,000.00 - $60,000.00 per year
EMERGENCY WATER & FLOOD RESTORATION CAREERS About 24 Hour Flood Pros™ Here at 24 Hour Flood Pros™, our mission is to bring the best and fastest response service to emergencies at residential and commercial properties throughout the entire country. We're looking for skilled technicians, along with those who are passionate about helping people in their time of greatest need. Whether you have experience in flood, fire, or plumbing emergency response, give us a call or visit us online to learn more about how you can help the 24 Hour Flood Pros™ team.
Dedicated Team Members We're looking for those, first and foremost, whose passion and values align with our mission to provide the best and fastest emergency response service. Even if you don't possess skills across all our service areas, if you're willing to take constructive criticism, dedicate yourself, and put the people in need first, we might just have a place for you. All the skills in the world won't compensate for lack of dedication to this work, which requires our team to respond to emergency situations at all times of day and night.
$45k-60k yearly Auto-Apply 60d+ ago
Mortgage Collections Specialist, Irving TX
Agility 360
Collections specialist job in Irving, TX
Mortgage CollectionsSpecialist - Irving, TX
Agility 360 is searching for experienced CollectionsSpecialist that have prior Mortgage Industry experience for a contract to permanent role with our client in the DFW area. This position will be on-site in Irving, TX, Monday - Friday, shift depending on availability.
JOB SUMMARY
The Mortgage CollectionsSpecialist will review accounts for recent activity and changes, ask probing questions to establish the borrower's ability to pay the debt, understand payment inquiries, and take steps to resolve the matter. The Mortgage CollectionsSpecialist will need to use their ability to multitask by typing notes simultaneously while speaking to borrowers, ensuring compliant conversations and accurate call records. To ensure success, the Mortgage CollectionsSpecialist will need to be up to date with laws, regulations, policies, and procedures related to debt collection in the Mortgage industry. System training will be sponsored by our client. The ideal candidate will possess high levels of organizational skills, as well as a passion to go above and beyond for the borrower (all while maintaining call times).
ESSENTIAL JOB FUNCTIONS
Customer Communication -Making outbound collections calls in a professional manner while keeping and improving customer relations
Discuss account details, answer borrower questions, and confirm contact information (payment amount, escrow changes, etc.)
Collecting payments- efficiently provide all payment options to customers- Mail, Pay by Phone, web payments
Identify financial hardships attributing to account delinquency and take proper action to aid the borrower.
Negotiate payment plans as needed
Provide prompt follow-up on payment arrangements
Mail correspondence to encourage payment of delinquent accounts
Make monthly outbound skip trace calls
Maintain a record of contacts and attempted contacts as well as details of conversations and arrangements in the required systems.
Achieve daily call goals and phone availability
Responsible for meeting legal requirements and following internal policies
Respond to emails in a sensible professional manner
Adhere to federal and state debt collection laws and regulations
EDUCATION / EXPERIENCE REQUIREMENTS
Must have at least 1+ year of Mortgage collections experience
Customer/Client Focus- must have excellent Active Listening skills
Problem Solving/Critical thinking skills
Time Management-Capability to multitask in a fast-paced environment
Clear and Concise professional communication- Written and Verbal, Resilient with impolite clients
Outstanding phone etiquette
Teamwork Orientation- but the ability to work successfully on own initiative
Strong typing and organizational skills.
Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices
Negotiating skills
High school diploma or equivalent required
Proficient Computer skills and knowledge of Microsoft Office and Google applications required
Customer service experience preferred
Prior experience in debt collection preferred
Mortgage banking experience preferred
Telecommunication experience preferred
Details
3-6 month, Contract to Permanent Role with a Growing Company
Location: On-site in Irving, TX
Pay Rate: $22 - $26 an hour (based on experience & shift)
Must be able to work one/two weekend shifts a month (8am -12pm cst)
Employment consideration is contingent on passing a background check & credit check
$22-26 hourly 60d+ ago
Collection Specialist
Procollect Inc.
Collections specialist job in Dallas, TX
GET HIRED AND RECEIVE A $1500.00 SIGN ON BONUS Collections Supervisor ProCollect s are self-starting salaried collectors who have a strong desire to earn additional money. As a Collections Supervisor you will carefully adhere to policies, procedures. and laws related to consumer collections. Responsibilities of the Collections Supervisor include:
Working past due accounts via phone
Handling escalated calls
Maintaining accurate collection notes on past due accounts
Providing general supervision and training of a collection floor
Operating a collections database in a Windows-based operating system
Communicating professionally with consumers and team members
Coordinating supervisor duties
Evaluating and monitoring employees performance
Assisting with interviews
Implementing company policies and procedures
Ability to thrive in a fast-paced quota-driven work environment.
Available to work a rotating shift for collection floor coverage.
Collection floor hours are as follows:
Monday - Thursday: 8:00am - 8:00pm
Friday: 8:00arn - 6:00pm
Saturday: 8:00am - 3:00pm
Strong verbal and written communication skills to include phone etiquette in a professional collection environment.
Goal oriented
Must meet daily. weekly, and monthly goals
Must be punctual and dependable.
Benefits:
As a Collections Supervisor with ProCollect you can expect compensation based on your performance. We offer a base salary, uncapped commission, and a $1,500 sign-on bonus!
We offer a full benefits package including medical, dental, vision, supplement insurance plans.
ProCollect pays 50% of major medical insurance.
Job Type: Full-time
Pay: $2,500.00 - $3,500.00 per month
$2.5k-3.5k monthly 60d+ ago
Collections Specialist
Direct Orthopedic Care
Collections specialist job in Addison, TX
The CollectionsSpecialist will be responsible for performing all functions necessary to accomplish complete financial resolution.
Lead Outcomes
Ensure Guest balances are collected in full and in a timely manner.
Core Responsibilities
Initiate contact with guests via telephone to attempt collection of outstanding balances, assuring professional and positive experience toward resolution.
Lead efforts in reviewing accounts with outstanding balances and determining correct action to ensure reimbursement
Establish payment arrangements with guests; monitoring payments and following up with guests as needed
Discuss financial obligations with patients and/or guarantors and secure payment (in full or through payment arrangements) in keeping with DOC policy
Handle high volume of both in and outbound phone calls
Prepares reports as needed by leadership
Ensures safe care to guests, adhering to policies, procedures, and standards within budgetary specifications, including time management, supply management, productivity, and accuracy of practice
Performs other duties as required
EDUCATION
High school diploma or equivalent required
EXPERIENCE
3+ years of medical collections experience in a high-volume call center environment
$29k-38k yearly est. Auto-Apply 13d ago
Collections Specialist - AR
Career Movement
Collections specialist job in Addison, TX
We're partnering with a growing oil & gas company seeking a AR Specialist to manage high-volume AR, drive timely collections, and support cash-flow stability.
Key Responsibilities:
Manage high-volume invoicing and collections across multiple customers
Monitor aging reports and proactively follow up on past-due balances, including large-dollar invoices
Resolve billing issues, short pays, and disputes in coordination with accounting and operations
Apply cash receipts and ensure accurate AR records
Support month-end close and reporting related to accounts receivable
Qualifications:
3-5 years of collections or accounts receivable experience
Background in oil & gas, energy, or industrial environments preferred
Experience handling high-volume invoices and significant dollar amounts
Strong communication, organization, and follow-up skills
Bachelor's degree preferred
$29k-38k yearly est. 12d ago
Collections Specialist
Directorthocare
Collections specialist job in Addison, TX
The CollectionsSpecialist will be responsible for performing all functions necessary to accomplish complete financial resolution.
Lead Outcomes
Ensure Guest balances are collected in full and in a timely manner.
Core Responsibilities
Initiate contact with guests via telephone to attempt collection of outstanding balances, assuring professional and positive experience toward resolution.
Lead efforts in reviewing accounts with outstanding balances and determining correct action to ensure reimbursement
Establish payment arrangements with guests; monitoring payments and following up with guests as needed
Discuss financial obligations with patients and/or guarantors and secure payment (in full or through payment arrangements) in keeping with DOC policy
Handle high volume of both in and outbound phone calls
Prepares reports as needed by leadership
Ensures safe care to guests, adhering to policies, procedures, and standards within budgetary specifications, including time management, supply management, productivity, and accuracy of practice
Performs other duties as required
EDUCATION
High school diploma or equivalent required
EXPERIENCE
3+ years of medical collections experience in a high-volume call center environment
$29k-38k yearly est. Auto-Apply 13d ago
Collections Specialist
Symbiotic Services
Collections specialist job in Dallas, TX
CollectionsSpecialist Department: Accounting Reports To: Director of Credit FLSA Status: Non\-Exempt Updated: April 2023
Company: Symbiotic Services (Recruiting on behalf of our client)
Position Summary
Symbiotic Services is seeking a CollectionsSpecialist to join our client's Accounting team. This role will focus on providing excellent customer service while managing and resolving overdue accounts receivable. You will play a key part in identifying, following up on, and resolving unpaid balances.
Key Responsibilities
Monitor accounts receivable and identify overdue accounts.
Maintain records of all communications and payment collections.
Contact delinquent customers to recover debts.
Escalate complex or unresolved accounts internally.
Prepare reports on write\-offs, potential bad debt, and risk indicators.
Address and resolve invoicing issues and customer complaints.
Investigate and resolve chargebacks and short payments.
Provide regular updates on account status and repayment progress.
Collaborate with customer service to clear pending credit memos.
Cross\-train and provide backup support for credit and A\/R functions.
Qualifications
3-5 years of experience in collections or related roles.
Strong stress management, patience, and problem\-solving skills.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Excellent interpersonal, organizational, and communication skills.
Familiarity with FDCPA and other relevant collections laws.
Ability to take timely and strategic actions to minimize risks and maximize recoveries.
Compliance with company policies and applicable legal regulations.
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$29k-39k yearly est. 60d+ ago
Collections Specialist - Farmers Branch Tx
Caine & Weiner
Collections specialist job in Dallas, TX
WE ARE SEEKING MOTIVATED INDIVIDUALS WITH GREAT ENERGY WHO ARE LOOKING TO BUILD A CAREER WITH US!
Caine & Weiner is one of the oldest agencies in the US, established in 1930. We enhance cash flow for the global business community through the creative and effective utilization of accounts receivable management systems and innovative solutions. 20% of the Fortune 500 companies use our services.
PAY: $16.00-$17.00/HR + UNCAPPED COMMISSION
Great work/life balance
Commission is paid out 2 times a month
Paid training
Flexible schedules
Personal desk/workspace
Medical, dental, vision insurance, PTO, Sick time and 401k
Competitive, challenging and rewarding environment
Opportunities to grow
Bilingual pay incentive - English/Spanish
Position Overview:
This is an onsite call center environment with most of your shift being on the phone negotiating payments. You will be responsible for taking inbound and making outbound calls on behalf of our clients, ultimately attempting to collect. The more you collect, the more you earn!
Essential functions:
Manage a portfolio of accounts
Handle inbound and outbound calls according to company policies and procedures
Negotiate payments, settlements, and payment programs according to company guidelines
Meet department call and collection goals
Enter results into collection system using keyboard/computer, skip tracing
Adhere to compliance standards and practices
Hours of operation are (7am - 5pm) with a variation of 1 Saturday a month (8am -12pm) and 1 late night a week (10:20 am -7 pm.)
Having the following skills is a plus:
Customer service
Strong communication
Data entry
Microsoft Office: Excel, Word, Outlook
Telephone/Dialer
First/Third-Party Agency
CUBS
FDCPA knowledge
Caine & Weiner is an Equal Opportunity Employer, our full suites of solution-based services provide our clients with individual customization and optimized recovery results. We are committed to building a positive, professional environment that fosters team work and honors our historic service values and integrity.
$16-17 hourly Auto-Apply 60d+ ago
Interview day for Collectors
Regional Finance 4.1
Collections specialist job in Plano, TX
Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times.
We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team.
If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!
We are excited to host an interview day for our growing collections team on 1/22/2026! If you have experience in collections, or a call center environment, and you are passionate about helping customers get their finances on track, click that apply button!
Job Purpose
The CollectionsSpecialist is responsible for handling outbound and inbound calls from customers to determine the best possible method to permanently resolve delinquency by using a variety of collections and workout techniques. The CollectionsSpecialist is also responsible for using verbal and interpersonal skills to provide excellent customer service and knowledgeable responses to resolve delinquent accounts.
Duties and Responsibilities
Compare and evaluate possible loan resolution solutions and decide which solutions to recommend to customers to best meet their needs and circumstances.
Responsible for prompt and accurate response to customer's servicing questions and concerns.
Assist borrowers with other loan maintenance requests.
Input data and verify information to process electronic payments.
Provide customers with information about products and services to generate additional revenue through cross-sell/up-sell opportunities.
Properly document each customer interaction in the servicing system.
Perform loan-related mathematical equations.
Perform follow-up and research tasks to ensure problem resolution.
Adhere to specific scheduling guidelines to ensure proper phone coverage.
Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets.
Explain loan payment histories using basic accounting and mathematical concepts and request corrections when necessary.
Perform follow-up and research tasks to ensure resolution.
Other duties as assigned
Minimum Qualifications
2+ years of collections experience
Must pass pre-employment screening
Preferred Qualifications
5+ years of collections experience
Bi-lingual
Critical Competencies
Proficient in using MS Office and database software
Strong customer service and problem solving skills
Excellent verbal and written communication skills
Proficient working knowledge of computerized applications such as word processing, spreadsheet, email, and specialized business applications software
Communication skills necessary to effectively identify process gaps and improvements to Management
Working Conditions
This position works in an office environment.
If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: **************************************************************************************************
Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.
$32k-38k yearly est. Auto-Apply 4d ago
Group Rooms/Billing Coordinator
Omni Hotels & Resorts
Collections specialist job in Fort Worth, TX
As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth's exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city's cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.
The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!
Job Description
The Group Rooms/Billing Coordinator is a key liaison between the Reservations and Finance departments, responsible for managing group room blocks and ensuring accurate billing and payment processing for group accounts. This role requires exceptional organizational skills, attention to detail, and the ability to deliver outstanding service to group clients while maintaining financial accuracy.
Responsibilities
Group Rooms Coordination
Manage and maintain group room blocks in the property management system (PMS).
Communicate with group contacts regarding rooming lists, deadlines, and special requests.
Monitor pickup reports and ensure accurate room assignments.
Coordinate with Sales, Front Desk, and Housekeeping to ensure seamless group experiences.
Prepare and distribute group resumes and arrival reports.
Billing & Accounts Receivable
Generate and review group invoices for accuracy and compliance with contracts.
Post payments and reconcile group accounts in the accounting system.
Follow up on outstanding balances and maintain proper documentation.
Respond promptly to billing inquiries and resolve discrepancies.
Qualifications
Qualifications
Previous experience in hospitality, reservations, or accounting preferred.
Strong attention to detail and organizational skills.
Proficiency in hotel PMS and accounting software (e.g., Opera, Oracle).
Excellent communication and customer service skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
$34k-48k yearly est. Auto-Apply 14d ago
Special Collections & Archives Specialist - Library
TWU 3.4
Collections specialist job in Denton, TX
TITLE
Special Collections and Archives Specialist
The Special Collections and Archives Specialist will provide highly responsible archival care, collection curation, and preservation for the Special Collections and University Archives Department. The position will also be responsible for assisting patrons with primary resources and providing high level research services to scholars, educators, journalists, and filmmakers. Work is performed under limited supervision and performance is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies and Procedures.
ORGANIZATIONAL RELATIONSHIPS
Reports to
: Assigned Manager in Special Collections and University Archives
Supervises: May supervise Student Assistants directly or indirectly.
ESSENTIAL DUTIES -
May include, but not limited to the following:
Performs receptionist duties; organizes and maintains filing system and correspondence for the department.
Answers routine questions regarding access of special collections; resolves patron issues; and completes service requests submitted via email, phone, and/or in-person.
Refers department email and reference questions to appropriate personnel in Special Collections and University Archives department.
Analyzes, organizes, describes, sorts, and arranges collections according to professional best practices and national standards.
Prepares documents, photographs, clothing and textiles, and artifacts for storage and filed in its proper location for retrieval.
Maintains databased and creates collection level records for Special Collections and University Archives.
Facilitates the creation/acquisition, processing, storage, and preservation of special collections.
Establishes, refines, and documents guidelines, procedures, and workflows for archival processing and cataloging in accordance with national standards and best practices.
Accessions new collections and updates acquisition files and databases.
Maintains the quality and accuracy of bibliographic and related records in the library's content management system, CONENTdm, through updates, corrections, and authority control.
Assists patrons on the use of databases and other library resources face-to-face, on the phone, and online as needed.
In consultation with the Senior Assistant Dean of Special Collections and University Archives, selects and processes manuscript collections.
Acquires materials in all formats and contributes to access and use of the special collections.
Assists in managing administrative and donor records for all special collections and university archives.
Interacts with prospective donors and negotiates the transfer and disposition of collections and deeds of gifts.
Participates in shifting and stacks maintenance of special collections.
Participates in public service hours in the Catherine Merchant Reading Room as well as fulfilling external requests.
Assists in preparation and set up for special events.
Assists in monitoring tables and booths for special events on and off campus.
Tracks inquiries, service requests, time, consultations, and number of boxes destroyed and/or for storage for reporting purposes.
Creates university and departmental forms in Adobe Acrobat, Excel, MS Word and Google.
Provides reference and research support to TWU personnel and external patrons inquiring about the university history and the holdings that are part of the Woman's Collection.
Assists in the preparation of procedure manuals and documentation of archival and collection systems.
Assists in the collection and reporting of statistics.
Supports the curation, research, installation, and deinstallation of exhibits.
Helps produce content for social media posts.
Conducts oral history interviews with donors and alumnae.
ADDITIONAL DUTIES
Assists the Senior Assistant Dean, managers, and librarians in the department as requested.
Represents Special Collections and University Archives to external bodies across campus.
Engages in relevant professional development activities.
Performs other duties as requested.
EDUCATION
Bachelor's degree required, preferably in History, Art, Gender Studies, Multicultural Studies, or Women's Studies. Coursework in collection management, collection curation, metadata creation, and archival theory, practice, and methodology preferred.
EXPERIENCE
Five years of previous academic library experience required. Experienced working with desktop computer technology required. Experience with women's history, visual acumen, working with faculty, staff, and donors external to the library, and capacity to thrive in a changing environment preferred.
REQUIREMENT
Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.
All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.
Must possess a valid Texas driver's license. Must maintain confidentiality of work-related information and materials.
KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:
Demonstrated knowledge of the following metadata standards: MARC; Dublin Core; EAD; METS; MODS.
Knowledge of classification standards, authority records, and bibliographic standards including AACR2 and DACS.
Knowledge of best practices for managing and preserving digital collections.
Knowledge of data management issues and trends including knowledge of applications for organizing and managing research data.
Demonstrated presentation and project management experience.
Knowledge of archival practices and records maintenance skills.
Knowledge of electronic records management and digital preservation theory principles, practices, and methodology.
Skilled in Microsoft and Adobe software including Word, Excel, Access, Publisher, Photoshop, InDesign, Illustrator and Google Office Suite.
Proven marketing skill including development of print collateral and electronic content.
Advanced research skills using electronic and printed sources.
Ability to utilize computer technology to access, gather, compile, examine, arrange, and analyze data and generate reports and communicate with others.
Exceptional interpersonal skills, high level communication skills including written and verbal, advanced presentation and public speaking skills.
Ability to champion the benefits of preserving women's history especially papers, documents, records, photographs, video, audio, artifacts, clothing, textiles, ephemera, and born-digital assets.
Ability to problem-solve and prioritize.
Ability to work independently and creatively, collaboratively, and effectively as a team member and independently to promote teamwork within the organization and to maintain effective work relationships with a wide range of constituencies in a diverse community.
Ability to organize work effectively, conceptualize and prioritize objectives, and exercise independent judgment based on an understanding of organizational policies and activities.
Ability to interpret, adapt, apply, and integrate resources, policies, and information for the determination of procedures, solutions, and other outcomes.
Ability to handle multiple and simultaneous tasks with ease.
Ability to work effectively with a variety of groups and different audiences.
Ability to have great attention to detail, accuracy, follow through, and be highly organized.
Ability to deal well within a fast-paced and changing environment.
Ability to deliver a superior customer service experience to a broad range of patrons.
Ability to foster a cooperative work environment.
Ability to implement short- and long- range goals.
Ability to use digital cameras.
Ability to lead and train student assistants and to organize and schedule work assignments.
Ability to use a personal computer and other office equipment, including related university software and email.
PHYSICAL DEMANDS
The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
The physical demands of this position include repetitive hand motion, hearing, listening, talking, walking, bending, stooping, crawling, crouching, balancing, reaching overhead, pulling, pushing, kneeling, squatting, ascending and descending ladders, lifting up to 40lbs, and eye strain from computer work. The employee is required to travel to represent the Special Collections & University Archives Department at events and is required to work occasional evenings and/or weekends.
WORK ENVIRONMENT
All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment. Employee may be exposed to conditions that affect the respiratory systems, such as fumes, odors, dust, mites, gases, or poor ventilation.
SAFETY
TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Texas Woman's University, an AA/EEO employer, provides equal opportunity to all employees and applicants for employment and prohibits discrimination on the basis of race, color, national origin, religion, gender, age, disability, veteran status, sexual orientation, or any other legally protected category, class or characteristic.
All offers of employment will be contingent on the candidate's ability to provide documents which establish proof of identity and eligibility to work in the United States. Positions at Texas Woman's University deemed security-sensitive require background checks and verification of all academic credentials.
If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at ************ or ************
$29k-37k yearly est. Auto-Apply 6d ago
Collection Specialist
MDM Scaffolding Services 4.6
Collections specialist job in Fort Worth, TX
We are seeking a results -driven CollectionsSpecialist with experience in the construction industry. This role will focus primarily on collecting outstanding payments, reducing aging receivables, managing liens rights, and strengthening cash flow. The ideal candidate is proactive, persistent, and skilled in building strong client relationships while upholding company payment policies.
Key Responsibilities
Proactively manage collections for all customer accounts to ensure timely payments.
Monitor and actively reduce AR aging, escalate delinquent accounts as needed.
Follow up on outstanding invoices via phone and email with professionalism and urgency.
Work with project managers and clients to resolve billing disputes or payment delays.
Track and manage lien waivers, preliminary notices, retainage, and conditional/unconditional releases.
Coordinate and submit payment applications as needed to support collections.
Maintain accurate AR records, document collection activities, and note customer communication.
Negotiate payment plans when necessary while aligning with company policies.
Prepare and present weekly collections reports to management.
Assist with month -end closing activities relating to AR balances.
Ensure compliance with state lien laws and contract payment terms.
Requirements
1+ years of collections or accounts receivable experience in the construction industry required.
Strong understanding of lien rights, retainage, and progress payments.
Familiarity with construction contracts and payment terms.
Experience with Textura, GC Pay, or similar platforms.
Experience with Sage is a plus.
Excellent communication and negotiation skills.
Ability to handle difficult collection conversations professionally.
Highly organized and able to manage priorities to drive results.
Proficient in Microsoft Excel and AR tracking tools.
Preferred Skills
Experience resolving payment disputes and short -pays.
Familiarity working with general contractors and subcontractors.
Understanding of job costing and progress billing.
Experience with prevailing wage or certified payroll (a plus).
Benefits
401(k) matching
Health insurance
Paid time off
Paid sick time
$25k-33k yearly est. 60d+ ago
Collection Specialist
Ameritrust Auto LLC
Collections specialist job in Fort Worth, TX
Job DescriptionDescription:
CollectionSpecialist
We are seeking a detail-oriented and proactive CollectionSpecialist to join our team, focusing on leased vehicle loans. Responsible for resolving internal and external account queries, CollectionsSpecialists are expected to monitor client accounts and notify clients when payments become overdue. Overall responsibility for the collection of accounts receivables lies with the CollectionsSpecialist. Typical duties include:
Key Responsibilities:
- Tracing and locating clients via phone, email, and written correspondence to follow up on overdue payments
- Negotiate payment arrangements and solutions to resolve delinquent accounts
- Maintain accurate records of collection activities and account statuses
- Analyze account information to determine appropriate collection strategies
- Collaborate with internal departments to resolve billing discrepancies and issues
- Ensure compliance with all applicable laws and company policies related to debt collection
- Prepare and present reports on collection activities and recovery progress
- Efficiently manage multiple tasks and priorities while working within several internal systems and databases on a daily basis
Skills and Qualifications:
- 2+ Years of experience in collections, preferably within automotive or leasing industries
- Strong communication and negotiation skills
- Knowledge of finance laws, and debt collection regulations
- Ability to handle sensitive and confidential information professionally
- Excellent organizational and time management skills
- Proficiency in collection software and Microsoft
- High school diploma or equivalent; additional education or certifications in finance or collections is a plus
Join our dynamic team and be part of a company that values integrity, teamwork, and professional growth. We offer a supportive work environment, opportunities for advancement, and comprehensive benefits to help you succeed in your career.
Requirements:
$29k-39k yearly est. 16d ago
Bankruptcy /Specialty Collection specialist
Brightwing
Collections specialist job in Fort Worth, TX
The Bankruptcy /Specialty Collectionspecialist is responsible for the timely processing of Collection Exception work items received via case, email, paper mail, or report. Requires acute attention to detail, time management skills, and concise and accurate communication with peers, customers, vendors, and internal partners. Position requires the ability to conduct research with inbound/outbound calls or emails to various parties.
Responsibilities can include, but are not limited to; 1. verifying proof of passing and executor of estate documents during the deceased process and following up on DNP eligible accounts; 2. reviewing and approving or denying requests for SCRA protections and modifications; 3. monitor approved manufacturing buyback accounts for payoff funds to ensure proper processing; 4. ensuring all actions comply with federal/state laws and regulations and company policy on Bankruptcy accounts
Key Responsibilities:
Timely and accurate processing of work items received via case, email, mail, or internal reporting systems
Conduct research and follow up on accounts through inbound/outbound calls and email communication with customers, vendors, legal representatives, and internal teams
Review and validate documentation during the deceased account process, including verifying proof of passing and executor of estate information
Manage and process accounts eligible for Deceased No Probate (DNP), ensuring proper follow-up and closure
Evaluate and determine eligibility for protections under the Servicemembers Civil Relief Act (SCRA), including processing related modifications
Monitor approved manufacturer buyback accounts to ensure timely receipt and proper application of payoff funds
Maintain up-to-date knowledge of and ensure compliance with applicable federal/state laws, regulations, and company policies, particularly regarding bankruptcy accounts
Skills and Qualifications:
Required:
Exceptional attention to detail and organizational skills
Strong verbal and written communication abilities
Ability to manage multiple priorities and meet time-sensitive deadlines
Comfortable working with sensitive and confidential financial information
Solid research and problem-solving skills
High level of professionalism and discretion
Preferred:
Prior experience in bankruptcy processing or collections, particularly handling specialty accounts
Working knowledge of federal regulations, including SCRA, FDCPA, and bankruptcy law
Experience reviewing legal documentation related to estates, bankruptcy, and account servicing
$29k-39k yearly est. 60d+ ago
Sr Collection Specialist
Wilks Brothers 4.2
Collections specialist job in Fort Worth, TX
Company Information: Equify Financial, LLC., is a privately-owned, independent specialty finance company based in Fort Worth, Texas. We tailor and personalize our services for each client to build a strong relationship and a strong future for their business. We are an independent, collateral-based lender that can service customers at every financial stage of their business. With over 180 years of combined experience in the equipment finance industry, we can provide an extensive amount of knowledge and an in-depth understanding of our customers' financial circumstances. We help our clients identify areas of growth and find creative solutions that bring more capital to their businesses.
LinkedIn:â¯****************************************************
Website:â¯***********************
Position Summary: We're searching for a CollectionsSpecialist-a meticulous, empathetic, and solution-oriented professional who understands the intricate balance between maintaining financial health and nurturing customer relationships. In this role, you will not only lead our collections efforts but also respond to customer inquiries, ensuring a high level of service is maintained in all interactions. You'll oversee ensuring smooth title transitions and taking part in asset management, all while maintaining our high standards of customer service.
Key Roles / Responsibilities:
Take the reins on collections activity, using your negotiation skills to encourage timely payments, all while preserving our valued customer relationships.
Be the friendly voice that addresses customer inquiries, providing supportive solutions and advice, emphasizing our commitment to their success.
Collaborate with our dedicated team to improve processes, showcasing our solution-oriented philosophy.
Keep precise records of your interactions with customers and collections efforts, a testament to our commitment to detail.
Regularly report on collections status and customer service metrics, supporting our culture of transparency and accountability.
Stay up to date with relevant laws and regulations, reinforcing our promise to be a trustworthy financial partner.
Required Education, Experience, and Qualifications:
Bachelor's degree in business administration, Finance, or related field. Experience, for us, is just as valuable.
5 plus years of experience in collections experience, preferably within a financial institution or non-bank lender. Familiarity with heavy machinery, transportation equipment, and other industrial assets is a bonus.
Superior customer service skills, embodying our empathetic approach.
Strong communication and negotiation skills, crucial to our collections process.
Proficiency with Microsoft Office Suite or related software, the tools of our trade.
Capability to handle sensitive situations with tact and diplomacy.
Organized and focused, with an ability to prioritize and multitask in a dynamic environment.
A thorough understanding of the regulations that govern our operations.
Working Conditions:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Positions self to install equipment, including under desks.
Moves throughout the building to access files.
Must be able to comprehend and follow written and oral instructions.
Must be able to complete tasks even with frequent interruptions.
Must be able to use discretion and independent judgment as needed.
Must be able to speak clearly on the phone and to fellow workers.
Benefits:
Competitive Compensation Package
Medical + Dental + Vision Coverage
401K + Company Match
Life Insurance + Long Term Disability Coverage - 100% Company Paid
Health Savings Account (HSA)
Gym Reimbursement Program
Tuition Reimbursement Program
Wellness Check Program - Insurance Premium Discounts
EAP Resources
Paid Holidays
Paid Time Off (PTO)
This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.
I acknowledge that I have read and understand the description of this position and have had the opportunity to ask my supervisor about any points I did not understand. I hereby state that I can perform the essential functions of this position with or without reasonable accommodation.
#EQUIFYFINANCIAL#LI-ONSITE #LI-JC1
How much does a collections specialist earn in Plano, TX?
The average collections specialist in Plano, TX earns between $26,000 and $43,000 annually. This compares to the national average collections specialist range of $27,000 to $45,000.
Average collections specialist salary in Plano, TX
$33,000
What are the biggest employers of Collections Specialists in Plano, TX?
The biggest employers of Collections Specialists in Plano, TX are: