Revenue Cycle/Collections Specialist
Collections specialist job in Providence, RI
The Revenue Cycle Specialist plays an essential role in ensuring the accurate and efficient management of the healthcare center's billing, reimbursement, and financial processes. This position is responsible for performing end-to-end revenue cycle functions including patient registration accuracy, insurance verification, charge capture review, claims submission, payment posting, and account follow-up. The specialist works closely with clinical, billing, and administrative teams to promote optimal reimbursement, minimize denials, and support the financial health of the organization.
Key Responsibilities
Billing & Claims Management
Prepare, review, and submit clean claims to payers in a timely manner.
Monitor claim statuses, resolve rejections, and correct billing errors.
Conduct follow-up with insurance companies to ensure prompt reimbursement.
Identify and address recurring claim issues and work with internal teams to resolve root causes.
Accounts Receivable Coordinator
Collections specialist job in Springfield, MA
Under the direct supervision of the Assistant Director of Student Accounts, the Student Accounts Receivable Coordinator is responsible for the accurate processing, reporting and reconciliation of College payments. Responsibilities also include but are not limited to managing Third Party Billing accounts. This position is responsible for upholding exceptional customer service standards while adhering and complying to federal, state regulations and College policies.
Responsibilities
Student Account Customer Service
* Provide prompt, accurate and exceptional customer service via, phone, email and in-person interactions for both students and families.
* Demonstrate working knowledge of Financial Aid and Registration processes to further assist students and families.
Departmental Coverage and Cross Training
* Serve as backup for an array of duties pertaining to the Billing Coordinator, Billing and Collections Coordinator and Veteran and Military Services Coordinator.
* Conduct cross-training sessions to enhance customer service practices and improve departmental processes.
Payment Receipt and Processing
* Receive and process payments via mail and the Student Accounts Office window.
* Process all College payments, including but not limited to: Enrollment deposits Application deposits, Student Account Payments (out-of-pocket, outside scholarship, employer), International and ACH payments, Collection payments, Veteran payments, Departmental GL payments, Other Receivables payments, Cash Advances, and Reimbursements.
* Research student accounts to ensure payments are accurately applied.
* Serve as the primary contact for the Accounts Receivable Representative to coordinate proper internal and external payment controls.
* Reconcile online processor payments against College systems to confirm accurate posting to student accounts.
* Investigate and resolve discrepancies caused by missing revenue postings.
Banking and Cash Security
* Prepare and submit bank deposits, including scanning checks for electronic deposit.
* Organize and prepare cash deposits for secure delivery to the bank.
* Coordinate cash deposits with appropriate security and armored transport services.
* Maintain and organize all documentation related to cash handling to support annual fiscal year audit.
Manage Third Party Billing
* Accurately assess and code Third Party Billing accounts.
* Communicate with college community as well as various entities, countries, and organizations to facilitate direct billing for student accounts.
* Evaluate third party paperwork to identify various terms of student payment eligibility.
* Utilize Banner Contracts process for third party billing.
* Update student accounts to ensure contract compliance.
* Provide precise billing to all third-party entities for corresponding tuition and fees as agreed upon.
* Properly code incoming third-party checks for processing.
* Conduct cross-training sessions to enhance customer service practices and improve departmental processes.
Support
* Serve as the immediate backup for obtaining and renewing VA certification for all College campuses.
* Serve as the primary backup for handling student collections communications. Assist in managing outreach related to past-due accounts, ensuring timely follow-up, accurate documentation, and adherence to institutional policies regarding collections procedures.
Liaison
* Serve as Student Accounts Liaison for Admissions Deposits, Act as the primary point of contact between the Admissions and Student Accounts offices, ensuring accurate processing and reconciliation of admissions deposits. Perform regular reconciliation of admissions deposits between Slate and TouchNet to ensure data accuracy and financial integrity. Identify and resolve discrepancies, verify payment records, and collaborate with Admissions to maintain accurate student financial data.
* Serve as Student Accounts Liaison for the Athletics Department. Coordinate with the Athletics Department for the ordering of funds and distribution and return of funds and receipts.
* Serve as Student Accounts Liaison for the MSW/JD Program with Western New England University. Act as the primary Student Accounts contact for the joint MSW/JD program collaboration with Western New England University. Coordinate billing, payment processing, and account reconciliation for participating students, ensuring clear communication and accurate financial management between institutions. Update task specific Campus Groups pages as new information becomes available.
Qualifications
Bachelor's Degree in Business Administration or related field required.
Minimum of 1-3 years experience.
Knowledge, Skills & Abilities
* Must be a well-organized, high energy individual with excellent customer service skills
* Strong verbal and written communication skills; ability to communicate verbally and through written word to students and families while upholding exceptional customer service values
* A demonstrated understanding of federal and state regulations and industry best practices as pertains to the Student Accounts area; understanding of Generally Accepted Accounting Principles (GAAP)
* An intermediate level of proficiency with Microsoft Excel and experience with other Microsoft Office applications
* Must be able to set priorities and work both independently and as part of a team
* Ability to maintain a high level of poise and professionalism under all circumstances
* Demonstrable good judgment, ability to work under pressure, and maintain a high level of confidentiality
* Excellent attention to detail in order to maintain the highest quality standards
* Willingness to learn and incorporate skills from other student service centric areas such as Financial Aid and Registrars
Accounts Receivable Specialist
Collections specialist job in Worcester, MA
Salary USD $31.25/Hr. Description and Responsibilities
Open Sky's Finance team is in search of an Accounts Receivable Specialist with extensive experience in behavioral health billing and accounts receivable follow up to work under the direction of the Third-Party Billing Manager. The Accounts Receivable Specialist will be responsible for the follow-up with third party payers on outstanding account and credit balances, present denial trends to Third Party Billing Manager for prevention and communicate with third party billing agencies on charge entry, claim submissions and coding related issues.
The ideal candidate must be proficient in Excel, have strong attention to detail and have previous experience with Medicaid billing rules and fee schedules.
Other Key Responsibilities:
Verify patient coverage information and update registration as required.
Collaborate with the Director of Community Supports to manage monthly authorization reports for expired and over utilized units.
Maintain reports for monthly reconciliation including total billed Accounts Receivable and payments received for discrepancies. Complete monthly review of patient statements to ensure all appropriate contractual adjustments are taken and correct. Ensure patient responsibility has been transferred to client for payment.
Work daily claim send backs from our 3
rd
party billing agency that require additional information for payment.
Qualifications
High School Diploma, GED or equivalent, required.
Minimum 4 years' experience in behavioral health billing and Accounts Receivable follow up, required.
Proficiency in Excel and strong attention to detail, required.
Experience with Medicaid billing rules and fee schedules, required.
Valid Drivers Licensea and acceptable driving record, required.
About Us
At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life.
Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL.
At Open Sky, you'll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond.
As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives.
Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today!
Benefits of Working for Open Sky Include:
Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities
Generous paid time off plan - you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)
We pay for your higher education! Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications.
Medical, Dental and Vision Insurance with Prescription Plan
403b Retirement Plan with Employer Match
Life Insurance (100% Employer-Paid)
Eligible employer for the Public Student Loan Forgiveness Program
And more!
Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status.
Auto-ApplyCell Therapy Donor Services Collection Specialist
Collections specialist job in Boston, MA
The Cellular Therapies Donor Services Specialist facilitates allogeneic donor identification and collection processes on behalf of adult and pediatric patients undergoing a stem cell transplant or other Cellular Therapy, including standard of care and clinical research therapies. This position is responsible for initiating and managing the search for suitable donors, coordinating donor testing and collection, donor product acquisition, and ensuring a smooth and effective process for both the donor and recipient. The role requires collaboration with multidisciplinary care teams, and donor registry organizations, as well as attention to detail, organization, problem-solving and effective communication. The specialist is responsible for the analytical, logistical, and administrative aspects of donor services, ensuring compliance with regulatory standards and supporting overall operations of the Cellular Therapy department.
**The Cellular Therapies Donor Services Specialist position is a full time position, Monday through Friday with some on-call required. The position is hybrid, requiring 2 to 3 days on-site at the Longwood Medical area.** **DFCI guidelines state that employees must reside in New England: Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, or Vermont.**
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
+ Identify suitable donor options for patients through family and/or donor registries, including domestic and international sources. Assess patient needs, therapy plan, and timing to ensure alignment with donor plan.
+ Responsible for comprehensive understanding of HLA donor search algorithms and other non-HLA factors, such as ABO, age and CMV status.
+ Analyze donor searches and apply current donor selection algorithms and strategies.
+ Responsible for the facilitation of the work up, collection, and acquisition of the stem cell product.
+ Perform product labeling verifications and courier hand off for donor registry.
+ Serve as donor advocate and primary point of contact for potential donors, providing ongoing support throughout the process.
+ Manage donor evaluations, including medical assessments and laboratory testing.
+ Provide comprehensive education to donors about the donation process, potential risks, and benefits.
+ Register donors in EMR and assign appropriate insurance coverage for accurate billing.
+ Conduct donor health screening (advanced). Collect donors' medical health history information and assess medical conditions and non-medical factors to determine further donor participation.
+ Manage donor testing (blood typing, HLA typing, and physical exams) to assess suitability.
+ Coordinate and schedule bone marrow or stem cell collection procedures, working with multidisciplinary care teams and donor registries.
+ Monitor the status of the donor collection process, ensuring that all necessary documentation and regulatory compliance requirements are met.
+ Attend Bone Marrow Harvest Procedures to ensure all procedures and documentation are competed accurately.
+ Ensure all necessary donor documentation is submitted and processed in a timely manner.
+ Manage the analytical, logistical, and administrative Donor Services operations of allogeneic donor cellular therapies.
+ Utilize critical thinking and solution-based approaches to address situations and navigate the nuances of each individual case.
+ Act as the liaison between transplant center, donor registries, donors, recipients, facilities, and the clinical transplant team.
+ Develop timetables with the clinical team to support the patient and donor's progress through complex therapies.
+ Provide timely updates via email or in weekly clinical review meetings to the transplant team regarding donor status including progress, challenges, and adjustments.
+ Ensure compliance with all regulatory bodies (e.g., FDA, AABB, FACT, NMDP) related to donor screening, collection, and processing.
+ Collaborate with multidisciplinary teams to optimize outcomes and support operational improvements efforts.
+ Maintain databases and systems related to donor information, ensuring accuracy and confidentiality.
+ Triage cases in a time sensitive manner, which may be subject to emergency contact of clinical team.
**Minimum Education:**
+ Associates Degree required.
**Minimum Experience:**
+ 2 years of experience in a patient care, healthcare administration, or clinical operations role in a complex healthcare environment required.
**Preferred Qualifications:**
+ Bachelor's Degree in Healthcare Administration, Health Sciences or similar field strongly preferred
**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:**
+ Knowledge of FACT, NMDP & DFCI donor testing requirements and procedures, as well as donor suitability and eligibility.
+ Comprehensive knowledge of HLA typing, HLA antibody and donor search algorithms.
+ Excellent verbal and written communication skills to effectively interact with healthcare professionals, patients, and donors.
+ Demonstrated ability to work in highly regulated environments, following strict guidelines, such as clinical trials or complex medical systems.
+ Ability and willingness to work effectively in a collaborative interdisciplinary team model.
+ Must be detail-oriented with strong problem solving and decision-making skills.
+ Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously in a fast-paced environment.
+ Compassionate and empathetic approach when engaging with donors and their families.
+ Knowledge of regulatory guidelines related to bone marrow donation and transplant processes.
+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
+ Ability to always maintain confidentiality and professionalism.
+ Willingness to engage in efforts to support an inclusive culture and workplace.
+ Proficient in DFCI/BWH/CHB clinical systems as applicable to the position.
**PATIENT CONTACT:**
Yes - all ages.
**Pay Transparency Statement**
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA)
$30.58 - $36.20
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
**EEOC Poster**
Collections Specialist
Collections specialist job in Boston, MA
The Collections Specialist is an integral part of the Accounting Team responsible for Client Collections, Accounts Receivable, and Project Assistance to the Accounting Department. Utilizing exceptional communication, customer service, and critical thinking skills to
make a positive impact on results.
As a key member of our team, the Collections Specialist is expected to uphold the company's
core values of trust, respect, accountability, humility, health, and leadership. This includes
demonstrating integrity in all actions, fostering a respectful and inclusive environment, taking
responsibility for your work, showing humility in collaboration, prioritizing well-being, and leading
by example to contribute positively to the overall culture and success of the company
Corporate Collections Specialist
Collections specialist job in Chelmsford, MA
Acute Care Technology
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won't just have a job. You'll have a career-and a purpose.
Join our team. It's a great time to be a part of ZOLL!
Job Summary
This position will play a key role in ZOLL by providing an excellent customer experience and maintaining a high collection percentage (CEI) of their assigned customers. This includes communication with customers to prevent accounts from reaching past due status and collection of past due accounts. The individual will be expected to review credit hold reports and release orders to ship supporting sales. The right candidate will provide excellent customer service, work with the customer, manager and others resolving disputes. They need to be able to read and understand the customer's contractual obligations and be able to speak to those obligations positively and professionally. Measurement of the success in this position will be the health of the accounts assigned, and the percentage of the aging that rolls into the over 90 bucket.
Essential Functions
Actively collect payment from customers with unpaid invoices
Develop relationships with primary contacts at your assigned accounts
Work internally to resolve issues contributing to delayed payments
Work with customers to develop payment plans to bring their accounts current
Identify and communicate risk concerns on assigned account
Effective and consistent communication with customers both internal and external at all levels of an organization in a professional manner.
Comply with all policies and standards.
Maintain solid CEI, DSO and past due results - meet department goals and deadlines.
Maintain a clean AR resolving short payments timely, provide support on unapplied or on account payments and process refunds on credit balance accounts.
Consistent follow-up on shortage claims - provide POD's and backup to customers when needed.
Additional tasks and Special projects as assigned.
Required/Preferred Education and Experience
Associate's Degree or Equivalent experience
Minimum 2-3 years' experience in a professional Finance/Account environment
Knowledge, Skills and Abilities
Working knowledge of ERP systems.
Excellent knowledge and use of Excel.
Strong interpersonal and customer service skills.
Detail oriented with excellent organizational skills - strong work ethic
Initiative to validate accuracy of data and make recommendations based on findings - problem solving mindset.
Team player.
Proven track record of successful business to business collections.
Able to multi-task and manage to deadlines.
Interest in “digging into the details” and researching data.
Excellent communication skills, both verbal and written.
Oracle Cloud/SAP Experience a plus
SaaS and/or Software contract knowledge is a plus.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Standing - Occasionally
Walking - Occasionally
Sitting - Constantly
Talking - Occasionally
Hearing - Occasionally
Repetitive Motions - Frequently
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990
#LI-RF1
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Auto-ApplyCollections Specialist
Collections specialist job in Somerville, MA
Job Description
The Collection Specialist is responsible for collections of outstanding private invoices from the existing client base, resolving customer billing problems and reducing accounts receivable delinquency. This position will report to the Revenue Cycle Manager and is located out of our Somerville, MA. office.
Collections Specialist Responsibilities:
Resolve insurance related billing issues with patients and/or insurance carriers
Handling of high call volume
Serve as primary representative for patient inquiries/calls
Communicate effectively both orally and in writing
Respond to customer inquiries, resolve client discrepancies, process and review account adjustments
Demonstrate superior customer service skills and problem solving, which includes assisting the patient with alternative payment options and payment plans
Possess basic understanding of government and commercial insurance and Credit & Collections policies
Identify the need and request rebills to insurance
Handle highly confidential information with complete discretion
Maintain confidentiality of patient information while on the phone or in-person
Work aged invoices utilizing various reports and the collection module using Zoll Rescue Net
Alert Revenue Cycle Manager about potential problems that could affect collections
Meet productivity goals/benchmarks as set and communicated by the manager
Utilize available sources to obtain updated info and reissue correspondence
Additional projects and responsibilities may be assigned permanently or on an as needed basis
Collections Specialist Qualifications:
Working knowledge of Microsoft Office, including Excel, Word is a must
Strong communication, problem solving and analytical skills required
Acute attention to detail and the ability to work in a fast-paced, team-oriented environment with a focus on communication required
Outstanding customer service and phone skills
Previous collections or customer service experience a plus
Knowledge of HIPPA and healthcare policies a plus
High School diploma or GED required
Fluent in Spanish a plus, but not required
Must be positive and maintain professional demeanor at all times
Familiarity with Medicaid and Medicare guidelines
Ambulance billing experience a plus
3-5 years Accounts Receivable follow up experience
About Cataldo
Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve.
Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, TD Garden, and DCU Center.
While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.
Billing Coordinator
Collections specialist job in Westminster, MA
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Billing Coordinator needs BS/BA Degree ( Accounting, Business or Finance related concentration preferred)
Billing Coordinator requires:
1+year of Finance experience preferably including any or all of the following: A/R, A/P, contracts,
Sarbanes Oxley
Working knowledge of on-line systems and effective Microsoft Office skills.
Billing Coordinator duties:
The primary function of this position is to review and validate booking packages
Billing
parameters will also be reviewed and updated to maximize invoicing and
cash flow, and to facilitate compliance with Sarbanes Oxley and audit
guidelines. ---
Additional Information
$25/hr
12 MONTHS
Collections Specialist
Collections specialist job in Andover, MA
Requirements
Excellent communication skills
Above average administrative and phone skills
Strong negotiation skills
Well organized, results driven
Effective decision-making skills
Professional communication skills (written and verbal) when interacting with customers.
Basic computer skills
Basic math skills. You will be required to complete a standard math skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.
Must be available to attend and complete entire training program
Physical Qualifications
Be able to lift five pounds or more
Be able to sit 90% of the work day at times
Be able to bend at the waist and be mobile when needed
Be able to read and comprehend position-specific documents and correspondence
Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
Be able to operate a computer, phone, or equivalent device
Be able to complete a minimum of a 40-hour flexible workweek schedule
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements for this position, please contact Human Resources.
This is a full-time, full-benefit position. The benefits package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401K with match.
No phone calls, no agencies, EOE, drug-free workplace.
Please review our Applicant Privacy Notice: ******************************************************
Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.
Collections Analyst
Collections specialist job in Woburn, MA
The Team
We are seeking a Collections Analyst to join American Tower's Accounts Receivables team. The Accounts Receivables team reconciles and reduces receivable balances. Day to day you will collect past due balances on rent or purchase order-based receivables. As a Collections Analyst you will partner cross-functionally to resolve customer disputes in a timely manner and drive success with external customers by providing excellent service.
Auto-ApplyMedical Collections Specialist
Collections specialist job in Lexington, MA
Come join an exciting and innovative company that puts the “care” back in healthcare!
Why do Medical Collections Specialists want to work here? The reason people love working for KabaFusion is because of the impact we have on our patients. Here, it doesn't matter what your role is, you will be part of a team that works collaboratively to change lives. You will go home knowing that you have made a difference.
About us:
What started as a single pharmacy in 2010 has grown into KabaFusion becoming the largest privately held home infusion company in the country. We have a national network of pharmacies and nursing offices strategically placed to service 40+ states. Couple that with over 30 years of combined experience and it's no wonder KabaFusion is the industry leader in home infusion.
About the role:
As a Medical Collections Specialist, you are responsible for managing and resolving outstanding patient accounts and insurance claims. This involves contacting insurance companies to collect payments, verifying billing information, and ensuring compliance with healthcare regulations.
Please note, this position is fully onsite at our office located in Lexington, MA. We offer The Grid shuttle bus service between the MBTA Alewife Station and our Lexington office.
Essential Duties & Responsibilities:
Ensure all collections processes comply with regulatory requirements for government, commercial health plans, and medical group payors.
Oversee accurate and timely billing, confirm correct coding and unit documentation based on payor and therapy type.
Verify all payor-specific requirements are met before submitting claims electronically.
Resolve claim issues by conducting timely follow-ups utilizing payor remittance advice and correspondence.
Confirm required authorizations and medical documentation are included with claim submissions as well as appeals.
Ensure claims are processed and reimbursed fully in accordance with contractual agreements.
Accurately book revenue in alignment with managed care contracts.
Conduct collections calls to payors and/or patients promptly and professionally.
Maintain HIPAA compliance and safeguard patient health information in accordance with company policy.
Responsible for achieving daily productivity targets and support timely completion of monthly financial deadlines.
As a Medical Collections Specialist, you bring:
High school diploma or equivalent
Knowledge of HCPC, CPT, and ICD-10 codes
1+ year of experience working with insurance payors (billing or collections)
Our Benefits:
Benefits start on your 1 st day of employment.
401k w 4% match - no waiting or vesting period
PTO / Floating Holidays / Paid Holidays
Company paid life insurance and short-term disability
Employee Assistance programs to help with mental health / wellness
Learning & Development Programs
Perks… includes discounts on travel, cell phone, clothing and more…
Generous employee referral program
KabaFusion is a mission driven company with a focus on innovation and patient care so, as a healthcare professional, if that sounds like something you want to be a part of, then look no further.
Auto-ApplyCollector II
Collections specialist job in Pawtucket, RI
Coastal1 is looking to hire a Collector II!
A Collector is responsible for administering the collection process so that Coastal1's loan losses are minimized, and, in the event of a charged-off loan, that every reasonable attempt at recovery is made.
On site availability in Pawtucket, Rhode Island is required.
Education and Experience Requirements
Minimum of a high school diploma or equivalent required. Associates degree preferred.
At least 3 years demonstrated successful work experience in a collection environment, or experience in a lending function with a strong background in customer service.
Must be able to develop work-out programs, have the ability to persuade members, and to present plans effectively.
Capable of dealing professionally, courteously, yet firmly with members, be able to deal with difficult situations.
Familiarity with basic math concepts required.
Must be capable of accurate and timely performance of duties.
Familiarity with PC's and basic office software such as MS Office.
Ability to maintain a positive and upbeat Credit union image.
Ability to handle confidential information securely.
Ability to work collaboratively across all levels and functions of Coastal1 to coordinate solutions.
Ability to work independently and as a team member.
Bi-lingual helpful.
Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, along with a loan production office in Foxboro, MA.
We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve.
Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more!
Job Responsibilities
Review delinquent accounts on a regular basis and initiate collection procedures. Maintain an up-to-date record of all delinquent account activities.
Maintain regular and frequent contact with members with delinquent accounts. Maintain accurate and complete records of these communications.
Communicate member credit data with various credit bureaus.
Resolve consumer credit disputes in a timely manner.
Monitor and maintain accurate records associated with insurance issues of OREO.
Prepare, send, and follow up all correspondence with members regarding delinquent accounts.
Perform skip-tracing functions when required, including obtaining financial information from credit bureaus, attorneys, insurance companies, retailers, and relatives.
Work together with other Departments/Branches to insure each account is properly serviced and member requests are satisfied.
Review delinquent accounts for recommendation of foreclosure, repossession, modification, or charge off.
Collect on returned (NSF) checks that result in reversal of payments on loans.
Handle and resolve incoming emails and phone calls dealing with member issues and questions regarding loans.
Prepare month end charge off reports.
Assist in preparation of paid loan packages.
Review and set up automatic payments for EFT.
Ensure compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy and related procedures, including identifying and reporting suspicious account activity to the Security Officer, completing required BSA-related training; and complying with any additional applicable BSA/AML requirements.
Perform other duties as required.
Equal Opportunity Employer
Auto-ApplyCell Therapy Donor Services Collection Specialist
Collections specialist job in Boston, MA
The Cellular Therapies Donor Services Specialist facilitates allogeneic donor identification and collection processes on behalf of adult and pediatric patients undergoing a stem cell transplant or other Cellular Therapy, including standard of care and clinical research therapies. This position is responsible for initiating and managing the search for suitable donors, coordinating donor testing and collection, donor product acquisition, and ensuring a smooth and effective process for both the donor and recipient. The role requires collaboration with multidisciplinary care teams, and donor registry organizations, as well as attention to detail, organization, problem-solving and effective communication. The specialist is responsible for the analytical, logistical, and administrative aspects of donor services, ensuring compliance with regulatory standards and supporting overall operations of the Cellular Therapy department.
The Cellular Therapies Donor Services Specialist position is a full time position, Monday through Friday with some on-call required. The position is hybrid, requiring 2 to 3 days on-site at the Longwood Medical area. DFCI guidelines state that employees must reside in New England: Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, or Vermont.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Responsibilities
* Identify suitable donor options for patients through family and/or donor registries, including domestic and international sources. Assess patient needs, therapy plan, and timing to ensure alignment with donor plan.
* Responsible for comprehensive understanding of HLA donor search algorithms and other non-HLA factors, such as ABO, age and CMV status.
* Analyze donor searches and apply current donor selection algorithms and strategies.
* Responsible for the facilitation of the work up, collection, and acquisition of the stem cell product.
* Perform product labeling verifications and courier hand off for donor registry.
* Serve as donor advocate and primary point of contact for potential donors, providing ongoing support throughout the process.
* Manage donor evaluations, including medical assessments and laboratory testing.
* Provide comprehensive education to donors about the donation process, potential risks, and benefits.
* Register donors in EMR and assign appropriate insurance coverage for accurate billing.
* Conduct donor health screening (advanced). Collect donors' medical health history information and assess medical conditions and non-medical factors to determine further donor participation.
* Manage donor testing (blood typing, HLA typing, and physical exams) to assess suitability.
* Coordinate and schedule bone marrow or stem cell collection procedures, working with multidisciplinary care teams and donor registries.
* Monitor the status of the donor collection process, ensuring that all necessary documentation and regulatory compliance requirements are met.
* Attend Bone Marrow Harvest Procedures to ensure all procedures and documentation are competed accurately.
* Ensure all necessary donor documentation is submitted and processed in a timely manner.
* Manage the analytical, logistical, and administrative Donor Services operations of allogeneic donor cellular therapies.
* Utilize critical thinking and solution-based approaches to address situations and navigate the nuances of each individual case.
* Act as the liaison between transplant center, donor registries, donors, recipients, facilities, and the clinical transplant team.
* Develop timetables with the clinical team to support the patient and donor's progress through complex therapies.
* Provide timely updates via email or in weekly clinical review meetings to the transplant team regarding donor status including progress, challenges, and adjustments.
* Ensure compliance with all regulatory bodies (e.g., FDA, AABB, FACT, NMDP) related to donor screening, collection, and processing.
* Collaborate with multidisciplinary teams to optimize outcomes and support operational improvements efforts.
* Maintain databases and systems related to donor information, ensuring accuracy and confidentiality.
* Triage cases in a time sensitive manner, which may be subject to emergency contact of clinical team.
Qualifications
Minimum Education:
* Associates Degree required.
Minimum Experience:
* 2 years of experience in a patient care, healthcare administration, or clinical operations role in a complex healthcare environment required.
Preferred Qualifications:
* Bachelor's Degree in Healthcare Administration, Health Sciences or similar field strongly preferred
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
* Knowledge of FACT, NMDP & DFCI donor testing requirements and procedures, as well as donor suitability and eligibility.
* Comprehensive knowledge of HLA typing, HLA antibody and donor search algorithms.
* Excellent verbal and written communication skills to effectively interact with healthcare professionals, patients, and donors.
* Demonstrated ability to work in highly regulated environments, following strict guidelines, such as clinical trials or complex medical systems.
* Ability and willingness to work effectively in a collaborative interdisciplinary team model.
* Must be detail-oriented with strong problem solving and decision-making skills.
* Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously in a fast-paced environment.
* Compassionate and empathetic approach when engaging with donors and their families.
* Knowledge of regulatory guidelines related to bone marrow donation and transplant processes.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
* Ability to always maintain confidentiality and professionalism.
* Willingness to engage in efforts to support an inclusive culture and workplace.
* Proficient in DFCI/BWH/CHB clinical systems as applicable to the position.
PATIENT CONTACT:
Yes - all ages.
Pay Transparency Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA)
$30.58 - $36.20
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
EEOC Poster
Auto-ApplyCollections Specialist
Collections specialist job in Somerville, MA
The Collection Specialist is responsible for collections of outstanding private invoices from the existing client base, resolving customer billing problems and reducing accounts receivable delinquency. This position will report to the Revenue Cycle Manager and is located out of our Somerville, MA. office.
Collections Specialist Responsibilities:
Resolve insurance related billing issues with patients and/or insurance carriers
Handling of high call volume
Serve as primary representative for patient inquiries/calls
Communicate effectively both orally and in writing
Respond to customer inquiries, resolve client discrepancies, process and review account adjustments
Demonstrate superior customer service skills and problem solving, which includes assisting the patient with alternative payment options and payment plans
Possess basic understanding of government and commercial insurance and Credit & Collections policies
Identify the need and request rebills to insurance
Handle highly confidential information with complete discretion
Maintain confidentiality of patient information while on the phone or in-person
Work aged invoices utilizing various reports and the collection module using Zoll Rescue Net
Alert Revenue Cycle Manager about potential problems that could affect collections
Meet productivity goals/benchmarks as set and communicated by the manager
Utilize available sources to obtain updated info and reissue correspondence
Additional projects and responsibilities may be assigned permanently or on an as needed basis
Collections Specialist Qualifications:
Working knowledge of Microsoft Office, including Excel, Word is a must
Strong communication, problem solving and analytical skills required
Acute attention to detail and the ability to work in a fast-paced, team-oriented environment with a focus on communication required
Outstanding customer service and phone skills
Previous collections or customer service experience a plus
Knowledge of HIPPA and healthcare policies a plus
High School diploma or GED required
Fluent in Spanish a plus, but not required
Must be positive and maintain professional demeanor at all times
Familiarity with Medicaid and Medicare guidelines
Ambulance billing experience a plus
3-5 years Accounts Receivable follow up experience
About Cataldo
Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve.
Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, TD Garden, and DCU Center.
While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.
Auto-ApplyCollections Analyst
Collections specialist job in Woburn, MA
The Team
We are seeking a Collections Analyst to join American Tower's Accounts Receivables team. The Accounts Receivables team reconciles and reduces receivable balances. Day to day you will collect past due balances on rent or purchase order-based receivables. As a Collections Analyst you will partner cross-functionally to resolve customer disputes in a timely manner and drive success with external customers by providing excellent service.
What You Need to Succeed
Bachelor's degree preferred.
Between 1-3 years of collections experience in an Accounts Receivables department.
Oracle experience preferred.
Strong follow-up skills; ability to organize applicable timelines and follow up with internal and external customers.
Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
While preforming the role you will need to lift up to 25 lbs.
American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, the base salary range for this position is $21.63 - $28.85 hourly, with eligibility for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice.
American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here to learn more *************************************************
What You Can Offer Us
Collect and reconcile receivable balances for existing customers, drive balances through to resolution, and ensure billing and cash application accuracy.
Audit lease documents or purchase orders to validate billing, identify billing adjustments, and complete the necessary paperwork.
Initiate customer contact via telephone and initiate escalations for Supervisor review when needed.
Support a high volume of customers/leases by following defined collection strategy for initiating daily contact and consistently following up on arrangements made for resolving outstanding balances.
Provide timely and accurate reporting for contracts or invoice aging balances.
Other duties as assigned.
Auto-ApplyCollections Specialist
Collections specialist job in Westminster, MA
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Collections Specialist needs 3+ years collection experience in the construction industry
Collections Specialist requires:
Bachelor's degree in Finance, Accounting or Business preferred.
Collections
Finance
Collections Specialist duties:
Contact
delinquent customers via telephone and email and maintain consistent
follow up with these accounts in accordance with collection software
strategies.
Meet or exceed individual cash targets and call
volume as assigned on a monthly & quarterly basis. Escalate accounts
where financial instability is apparent, including but not limited to
the following: payment & performance bond filings, lien filings and
contacting end user or general contractor.
Additional Information
$17 hr
4 MONTHS
Customer Service - Debt Collector
Collections specialist job in Andover, MA
Description:
We are seeking a results-driven and professional Collectors to join our team. In this role, you will be responsible for managing a portfolio of delinquent accounts and working with consumers to resolve outstanding debts in a respectful and compliant manner. The ideal candidate is persuasive, empathetic, and able to maintain a firm yet courteous tone under pressure.
Several openings are available. The role provides paid onsite training for three weeks, including weekly pay and monthly bonuses. The pay rate is $19.25-$21.00 per hour, depending on relevant experience, with the potential for uncapped bonuses.
The office is located in 80 Minuteman Rd, Andover, MA, 01810 and the role is fully onsite for the first 90 days of employment with potential flexibility after. The schedule is Monday - Friday, no weekends. Business hours run from 8 AM - 7 PM.
Responsibilities of Collections Specialists
Contact customers via phone, email, or mail regarding past-due accounts
Negotiate Payment Plans: Work with debtors to create manageable repayment arrangements, such as lump-sum settlements or installment plans within company guidelines
Maintain Records: Track all communications, payment agreements, and progress in recovering debts.
Follow legal and company procedures regarding debt collection and data privacy
Meet daily, weekly, and monthly performance targets
Collaborate with internal departments to resolve disputes or escalate issues when necessary
Provide exceptional customer service while maintaining professionalism and compliance
Comply with policies and procedures of Zwicker & Associates, P.C.
Follow Regulations: Adhere to laws like the Fair Debt Collection Practices Act (FDCPA), which governs how and when collectors can contact debtors.
Other duties as assigned.
Requirements:
Above-average administrative and phone skills
Debt collectors must have strong negotiation skills
Excellent communication skills
Well-organized, results-driven
Effective decision-making skills
Strong listening, interpersonal, oral, and written communication skills
Basic math and computer skills. You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.
Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing.
Be able to operate a computer, phone, or equivalent device
Be able to complete a minimum of a 40-hour flexible workweek schedule
Be able to read and comprehend position-specific documents and correspondence
Physical Qualifications
Be able to lift five pounds or greater
Be able to sit 90% of the workday at times
Be able to bend at the waist and be mobile when needed
Be able to concentrate and use critical thinking
Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.
Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace.
Please review our Applicant Privacy Notice: ******************************************************
Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.
#ZR
Collections Analyst
Collections specialist job in Woburn, MA
**The Team** We are seeking a Collections Analyst to join American Tower's Accounts Receivables team. The Accounts Receivables team reconciles and reduces receivable balances. Day to day you will collect past due balances on rent or purchase order-based receivables. As a Collections Analyst you will partner cross-functionally to resolve customer disputes in a timely manner and drive success with external customers by providing excellent service.
**What You Need to Succeed**
+ Bachelor's degree preferred.
+ Between 1-3 years of collections experience in an Accounts Receivables department.
+ Oracle experience preferred.
+ Strong follow-up skills; ability to organize applicable timelines and follow up with internal and external customers.
+ Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
+ Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
+ Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
+ While preforming the role you will need to lift up to 25 lbs.
American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, the base salary range for this position is $21.63 - $28.85 hourly, with eligibility for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice.
American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here to learn more *************************************************
**What You Can Offer Us**
+ Collect and reconcile receivable balances for existing customers, drive balances through to resolution, and ensure billing and cash application accuracy.
+ Audit lease documents or purchase orders to validate billing, identify billing adjustments, and complete the necessary paperwork.
+ Initiate customer contact via telephone and initiate escalations for Supervisor review when needed.
+ Support a high volume of customers/leases by following defined collection strategy for initiating daily contact and consistently following up on arrangements made for resolving outstanding balances.
+ Provide timely and accurate reporting for contracts or invoice aging balances.
+ Other duties as assigned.
American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.
We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!
For more information about how American Tower is building a more connected world, visit americantower.com
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, please see the base salary range for this position listed below. This position is also eligible for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice.
American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here (*************************************************) to learn more.
**Requisition ID** : 2079
Billing coordinator
Collections specialist job in Westminster, MA
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Billing Coordinator needs 2-4 yrs of experience.
Billing Coordinator requires:
Keystrokes of 6000 with 90% accuracy.
Billing Coordinator duties:
researches
in a fast-paced office environment for High Volume National Accounts
the necessary documentation for consolidated billing activities while
ensuring its accuracy, accountability and timeliness to the customer.
Ensures
pertinent information is included where required. Coordinates weekly
sorting and distribution of daily invoices. Coordinate monthly sorting
and distributing of escalation reports and consolidated invoice.
Communicate with Collectors and National Account Managers. Develop
reports for customer needs. Other duties as assigned.
Additional Information
$14/hr
12 MONTHS
Senior Debt Collector
Collections specialist job in Andover, MA
The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients' interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, and has office locations across the United States.
Zwicker is presently seeking a Senior Collector to join our team. We are seeking a candidate with an eagerness to learn, as well as exemplary organizational and written and verbal communication skills to join our team. We seek out candidates whose diverse skills, backgrounds, and experiences enable the Zwicker team to collaboratively innovate and excel in performance. We encourage and provide lifelong learning and training opportunities for our team members, with the goal of building a strong foundation and successful future with us. We strive to promote from within, offering excellent career advancement opportunities for high achievers.
The base hourly rate for this position is $20.00-$21.00, plus applicable bonus.
Responsibilities of a Senior Debt Collector include
Contact consumers via phone, email, or mail to recover outstanding payments.
Record accurate and detailed notes; update account status and card member's information into computer system
Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives
Comply with policies and procedures of Zwicker & Associates, P.C.
Comply with FDCPA and state consumer protection laws
Other duties as assigned
Requirements
5+ years of debt collection's experience, preferably 3rd party collections
Knowledge of the FDCPA and state consumer protection laws
Above average administrative and phone skills
Strong negotiation skills
Excellent communication skills
Well organized, results driven
Effective decision-making skills
Strong listening, interpersonal, oral, and written communication skills
Basic computer skills
Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
Be able to operate a computer, phone, or equivalent device
Be able to complete a minimum of a 40-hour flexible workweek schedule
Be able to read and comprehend position-specific documents and correspondence
Physical Qualifications
Be able to lift five pounds or greater
Be able to sit 90% of the workday at times
Be able to bend at the waist and be mobile when needed
Be able to concentrate and use critical thinking
Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.
Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace.
Please review our Applicant Privacy Notice:
******************************************************
Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.