Collections Technicians are professionals who act as the contact between a company's creditors and customers. They are responsible for tracking accounts to identify delinquent payments and report collection activities. They are also liable to answer client questions and establish repayment strategies.
Collections Technicians should display professionalism and reliability. They should also have good knowledge of laws and policies related to debt collection. On a daily basis, they monitor and investigate accounts to address issues like refunds and ensure office efficiency properly. Strong communication skills in both verbal and written are needed for this role.
Most employers require at least a high school diploma or equivalent qualification. However, some would prefer candidates that have experience working as collections technicians or in a similar role. Candidates should have a strong knowledge of billing and collection processes and be also skilled in negotiation. The average annual salary of collections technicians is $34,470 in the United States. Compensation may vary depending on various factors like education, years of experience in the field, and additional skills.