Collections Technicians are professionals who act as the contact between a company's creditors and customers. They are responsible for tracking accounts to identify delinquent payments and report collection activities. They are also liable to answer client questions and establish repayment strategies.

Collections Technicians should display professionalism and reliability. They should also have good knowledge of laws and policies related to debt collection. On a daily basis, they monitor and investigate accounts to address issues like refunds and ensure office efficiency properly. Strong communication skills in both verbal and written are needed for this role.

Most employers require at least a high school diploma or equivalent qualification. However, some would prefer candidates that have experience working as collections technicians or in a similar role. Candidates should have a strong knowledge of billing and collection processes and be also skilled in negotiation. The average annual salary of collections technicians is $34,470 in the United States. Compensation may vary depending on various factors like education, years of experience in the field, and additional skills.

What Does a Collections Technician Do

There are certain skills that many collections technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed compassion, dexterity and hand-eye coordination.

Learn more about what a Collections Technician does

How To Become a Collections Technician

If you're interested in becoming a collections technician, one of the first things to consider is how much education you need. We've determined that 23.8% of collections technicians have a bachelor's degree. In terms of higher education levels, we found that 3.3% of collections technicians have master's degrees. Even though some collections technicians have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Collections Technician

Collections Technician Career Paths

Average Salary for a Collections Technician

Collections Technicians in America make an average salary of $32,521 per year or $16 per hour. The top 10 percent makes over $40,000 per year, while the bottom 10 percent under $25,000 per year.
Average Collections Technician Salary
$32,521 Yearly
$15.64 hourly
$25,000
10 %
$32,000
Median
$40,000
90 %

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Collections Technician Education

Collections Technician Majors

14.0 %
8.4 %

Collections Technician Degrees

Certificate

24.3 %

Bachelors

23.8 %

Associate

22.5 %

Top Skills For a Collections Technician

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 43.0% of collections technicians listed physical exams on their resume, but soft skills such as compassion and dexterity are important as well.

Choose From 10+ Customizable Collections Technician Resume templates

Zippia allows you to choose from different easy-to-use Collections Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Collections Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Collections Technician Demographics

Collections Technician Gender Distribution

Female
Female
72%
Male
Male
28%

After extensive research and analysis, Zippia's data science team found that:

  • Among collections technicians, 71.8% of them are women, while 28.2% are men.

  • The most common race/ethnicity among collections technicians is White, which makes up 59.7% of all collections technicians.

  • The most common foreign language among collections technicians is Spanish at 67.6%.

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Best States For a Collections Technician

Some places are better than others when it comes to starting a career as a collections technician. The best states for people in this position are California, Massachusetts, Vermont, and New Jersey. Collections technicians make the most in California with an average salary of $38,752. Whereas in Massachusetts and Vermont, they would average $37,108 and $37,047, respectively. While collections technicians would only make an average of $36,948 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Vermont

Total Collections Technician Jobs:
56
Highest 10% Earn:
$41,000
Location Quotient:
1.37

2. Connecticut

Total Collections Technician Jobs:
253
Highest 10% Earn:
$41,000
Location Quotient:
1.43

3. Wisconsin

Total Collections Technician Jobs:
335
Highest 10% Earn:
$40,000
Location Quotient:
1.14
Full List Of Best States For Collections Technicians

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Top Collections Technician Employers

Most Common Employers For Collections Technician

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Auto-Owners Insurance$41,125$19.775
2Medline$37,626$18.094
3Comcast$34,380$16.537
4Laboratory Corporation of America Holdings$33,441$16.085
5Castle Medical$32,796$15.775
6City of Corpus Christi$32,126$15.455
7Washington Metropolitan Area Transit Authority$32,039$15.404
8Trinity Health$31,541$15.167
9Aegis Sciences$31,370$15.08136
10American Red Cross$31,359$15.081,343

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