Collections Technicians are professionals who act as the contact between a company's creditors and customers. They are responsible for tracking accounts to identify delinquent payments and report collection activities. They are also liable to answer client questions and establish repayment strategies.
Collections Technicians should display professionalism and reliability. They should also have good knowledge of laws and policies related to debt collection. On a daily basis, they monitor and investigate accounts to address issues like refunds and ensure office efficiency properly. Strong communication skills in both verbal and written are needed for this role.
Most employers require at least a high school diploma or equivalent qualification. However, some would prefer candidates that have experience working as collections technicians or in a similar role. Candidates should have a strong knowledge of billing and collection processes and be also skilled in negotiation. The average annual salary of collections technicians is $34,470 in the United States. Compensation may vary depending on various factors like education, years of experience in the field, and additional skills.
What is a Collections Technician?
What Does a Collections Technician Do
There are certain skills that many collections technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed compassion, dexterity and hand-eye coordination.
How To Become a Collections Technician
If you're interested in becoming a collections technician, one of the first things to consider is how much education you need. We've determined that 23.8% of collections technicians have a bachelor's degree. In terms of higher education levels, we found that 3.3% of collections technicians have master's degrees. Even though some collections technicians have a college degree, it's possible to become one with only a high school degree or GED.
Collections Technician Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of collections specialist you might progress to a role such as accounts receivable specialist eventually. Later on in your career, you could end up with the title operations manager.
Average Salary for a Collections Technician
What Am I Worth?
Top Skills For a Collections Technician
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 43.0% of collections technicians listed physical exams on their resume, but soft skills such as compassion and dexterity are important as well.
Choose From 10+ Customizable Collections Technician Resume templates
Zippia allows you to choose from different easy-to-use Collections Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Collections Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Collections Technician Demographics
Collections Technician Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among collections technicians, 71.8% of them are women, while 28.2% are men.
- The most common race/ethnicity among collections technicians is White, which makes up 59.7% of all collections technicians.
- The most common foreign language among collections technicians is Spanish at 67.6%.
Online Courses For Collections Technician That You May Like
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This course presents a detailed overview of qualitative methods of data collection, including observation, interviews, and focus group discussions. We will start with an in-depth overview of each method, explore how to plan for data collection, including developing data collection guides, and discuss techniques for managing data collection. For observation, we'll focus on approaches with low levels of interaction with people and the environment (e.g. non-participant observation). We'll talk abou...
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Best States For a Collections Technician
Some places are better than others when it comes to starting a career as a collections technician. The best states for people in this position are California, Massachusetts, Vermont, and New Jersey. Collections technicians make the most in California with an average salary of $38,752. Whereas in Massachusetts and Vermont, they would average $37,108 and $37,047, respectively. While collections technicians would only make an average of $36,948 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Vermont
$37,047
Avg. Salary
2. Connecticut
$35,825
Avg. Salary
3. Wisconsin
$34,580
Avg. Salary
How Do Collections Technician Rate Their Jobs?
Top Collections Technician Employers
Most Common Employers For Collections Technician
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | Auto-Owners Insurance | $41,125 | $19.77 | 5 |
| 2 | Medline | $37,626 | $18.09 | 4 |
| 3 | Comcast | $34,380 | $16.53 | 7 |
| 4 | Laboratory Corporation of America Holdings | $33,441 | $16.08 | 5 |
| 5 | Castle Medical | $32,796 | $15.77 | 5 |
| 6 | City of Corpus Christi | $32,126 | $15.45 | 5 |
| 7 | Washington Metropolitan Area Transit Authority | $32,039 | $15.40 | 4 |
| 8 | Trinity Health | $31,541 | $15.16 | 7 |
| 9 | Aegis Sciences | $31,370 | $15.08 | 136 |
| 10 | American Red Cross | $31,359 | $15.08 | 1,343 |
Collections Technician Videos
