What does a collections technician do?
Generally, collections technicians take responsibility for collecting and managing outstanding accounts receivables from customers and clients. The technicians may work as health his/her torians for blood donations. They train other collection technicians on the procedures and protocols of the company. Part of their job is to demonstrate excellent customer service skills associated with external and internal customers. They take part in team-building or programs in different work environments and also data entry.
Collections technician responsibilities
Here are examples of responsibilities from real collections technician resumes:
- Identify 2RBC products target for monthly QC or validation activities.
- Set up mobile blood drives, maintain and perform daily QC on equipment.
- Process, prepare, label, and store the units of blood to the FDA regulations.
- Perform venipuncture and collect specimens in appropriate vials.
- Demonstrate knowledge of a proficiency in venipuncture and capillary techniques.
- Follow federal and state regulations including HIPPA to maintain patient confidentiality.
- Distribute proper documentation to parties involve while maintaining confidentiality according to HIPPA requirements.
- Commend for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care to patients.
- Promote continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
- Return to lab for specimen processing/receiving and centrifugation
Collections technician skills and personality traits
We calculated that 45% of Collections Technicians are proficient in Physical Exams, Phlebotomy Procedures, and Customer Service. They’re also known for soft skills such as Compassion, Dexterity, and Hand-eye coordination.
We break down the percentage of Collections Technicians that have these skills listed on their resume here:
- Physical Exams, 45%
Conduct blood donor physical exam and health history screening in order to determine eligibility.
- Phlebotomy Procedures, 7%
Performed a variety of routine and difficult phlebotomy procedures while maintaining donor's comfort and confidentiality.
- Customer Service, 7%
Demonstrated excellent customer service skills related to all internal and external customers and participated in team building in all work environments.
- Vital Signs, 4%
Assessed donor eligibility for donation by performing donor health history and vital signs.
- Venipuncture, 4%
Performed venipuncture per Federal Drug Administration procedures while projecting confidence and dexterity with blood collection equipment in public settings.
- Data Entry, 4%
Demonstrate proficiency in data entry.
"physical exams," "phlebotomy procedures," and "customer service" are among the most common skills that collections technicians use at work. You can find even more collections technician responsibilities below, including:
Compassion. The most essential soft skill for a collections technician to carry out their responsibilities is compassion. This skill is important for the role because "some patients become anxious about having blood drawn, so phlebotomists should be considerate in performing their duties." Additionally, a collections technician resume shows how their duties depend on compassion: "provide residents with personal-care services including medication and toileting gave compassionate care and assisted with bathing/grooming/feeding changed bed linens vital signs"
Dexterity. Another soft skill that's essential for fulfilling collections technician duties is dexterity. The role rewards competence in this skill because "phlebotomists must be able to use their equipment efficiently to minimize patients’ discomfort." According to a collections technician resume, here's how collections technicians can utilize dexterity in their job responsibilities: "set up equipment for blood drives and assist in loading/unloading truck (lift up to 30lbs). "
Physical stamina. For certain collections technician responsibilities to be completed, the job requires competence in "physical stamina." The day-to-day duties of a collections technician rely on this skill, as "phlebotomists stand for long periods and are often on the move throughout the workday." For example, this snippet was taken directly from a resume about how this skill applies to what collections technicians do: "performed physical findings, health histories, and phlebotomy on donors at daily assigned blood drives and/or fixed site operations. "
Detail oriented. Another common skill required for collections technician responsibilities is "detail oriented." This skill comes up in the duties of collections technicians all the time, as "phlebotomists must draw the correct amount of blood for the tests ordered, carefully label the vials collected, and enter information into a database to avoid misplacing samples or injuring patients." An excerpt from a real collections technician resume shows how this skill is central to what a collections technician does: "processed donors through a detailed health history, which included complete vital signs and hemoglobin values. "
The three companies that hire the most collections technicians are:
- University of Florida8 collections technicians jobs
- Clean Harbors2 collections technicians jobs
- Lippert Components2 collections technicians jobs
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Compare different collections technicians
Collections technician vs. Phlebotomy program coordinator
While similarities exist, there are also some differences between collections technicians and phlebotomy program coordinator. For instance, collections technician responsibilities require skills such as "physical exams," "phlebotomy procedures," "vital signs," and "venipuncture." Whereas a phlebotomy program coordinator is skilled in "patient care," "laboratory services," "patients," and "quality improvement." This is part of what separates the two careers.
Phlebotomy program coordinators tend to reach similar levels of education than collections technicians. In fact, phlebotomy program coordinators are 0.7% more likely to graduate with a Master's Degree and 0.5% less likely to have a Doctoral Degree.Collections technician vs. Phlebotomist supervisor/instructor
In addition to the difference in salary, there are some other key differences worth noting. For example, collections technician responsibilities are more likely to require skills like "physical exams," "phlebotomy procedures," "venipuncture," and "data entry." Meanwhile, a phlebotomist supervisor/instructor has duties that require skills in areas such as "phlebotomy," "laboratory tests," "patient service," and "patients." These differences highlight just how different the day-to-day in each role looks.
In general, phlebotomist supervisors/instructor achieve similar levels of education than collections technicians. They're 0.6% less likely to obtain a Master's Degree while being 0.5% more likely to earn a Doctoral Degree.Collections technician vs. Outpatient phlebotomist
The required skills of the two careers differ considerably. For example, collections technicians are more likely to have skills like "physical exams," "phlebotomy procedures," "customer service," and "vital signs." But a outpatient phlebotomist is more likely to have skills like "patients," "patient care," "medical terminology," and "patient registration."
Most outpatient phlebotomists achieve a similar degree level compared to collections technicians. For example, they're 2.0% more likely to graduate with a Master's Degree, and 0.5% more likely to earn a Doctoral Degree.Collections technician vs. Phlebotomy supervisor
Types of collections technician
Updated January 8, 2025
