Collectivehealth, Inc. jobs

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it's time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical. At Collective Health, Care Navigation plays a crucial role in helping people get the right support, at the right time, across a wide range of complex health needs. Care Navigation is a comprehensive care management program made up of our team of pharmacists, social workers, nurses, dietitians, and care coordinators that support people dealing with chronic or serious illnesses by guiding them on their journey to help them understand and navigate the disjointed U.S. healthcare system. In joining our Care Navigation team, you'll have the important role of helping our members achieve better health at a lower cost. You will report to the Manager of Care Navigation. What You'll Do: Leading outreach efforts to high-risk individuals through telephonic or electronic outreach Completing telephonic assessments and creating goal oriented care plans for members enrolled in the program, and supporting the members as they work to achieve those goals. Use evidence-based medicine and professional guideline recommendations to improve members' health through interventions including but not limited to: Suggesting formulary alternatives to ask about Coaching on medication adherence strategies Coordinating receiving medications through lower cost of care settings Working with providers to address drug interactions or adverse drug reactions Recommending dosage adjustments to optimize therapy Identifying opportunities for preventive care like immunizations and cancer screenings, etc. Educating and empowering members using decision support through multiple modalities including telephone and email Provide accurate documentation of member assessments and follow up member interactions Identification of opportunities for maximizing value on medical and pharmacy health plan benefits Collaborate with other clinicians on the Care Navigation team on a daily basis and presentation of complex cases to the medical director on a monthly basis Provide subject matter expertise to support the Collective Health operations teams in response to complex or escalated pharmacy inquiries Other duties as assigned To be successful in this role, you'll need: A PharmD Minimum of 2 years experience in a PBM, hospital or clinic, retail pharmacy, health plan, or other managed care setting 2-3 years experience in Medication Therapy Management, Clinical Specialty Programs, experience at a payer (PBM, TPA, health plan, etc.), or residency training is preferred Bilingual Highly Preferred: (English/Spanish) To be passionate, empathetic, and excited to help people To be independent, tenacious, and capable of identifying and implementing best practices To be capable of thinking creatively to implement care navigation solutions that challenge status quo To be driven, able to carry a caseload and prioritize to complete daily tasks and outreach To be tech savvy; able to talk, type, and navigate an electronic chart with ease To be okay in a telephonic role (no direct/face to face patient contact) To be a problem solver using best practices to achieve goals To be comfortable with ambiguity and open to collaborating with people across different teams A strong moral compass and commitment to Collective Health's core values of integrity, transparency and trust Pay Transparency Statement This is a hybrid position based out of one of our offices: Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office three days per week (Plano, TX) or two days per week (Lehi, UT). #LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at ******************************************** Lehi, UT Pay Range$119,500-$149,500 USDPlano, TX Pay Range$132,000-$165,000 USD Why Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: *********************************************

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. Eligibility flows through and impacts every aspect of the Collective Health platform, and we are building the team responsible for receiving, processing, validating and sending our eligibility information with our partners. We exchange a high volume of files per day with customers, networks, and partners, and are looking for people to manage the operation, quality, and scaling of our data management systems. Through your experiences at Collective Health, you will be an important part of improving the member healthcare experience by operating and scaling our data operations platform. What you'll do: Responsible for understanding, investigating and resolving client and data inquiries within defined service levels Monitoring file ingestion working to identify and resolve file delays Investigate and resolve daily exceptions and errors Manage operational ticketing and ensure team success with SLAs Complete all needed client data reporting within defined timeframes Working closely with Analysts to help complete specific implementation tasks while adhering to due dates and timelines Prioritize daily work to meet or exceed timelines and expectations. To be successful in this role, you'll need: Required: Excel, G-Suite Experience in a technical oriented customer service organization EDI experience Ability to analyze large data sets Data reconciliation Healthcare background Strong task and time management skills Pay Transparency Statement This is a hybrid position based out of our Lehi office, with the expectation of being in office at least two weekdays per week.#LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the hourly rate, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at ******************************************** Lehi, UT Pay Range$21.55-$26.95 USD Why Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: *********************************************

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. We're seeking a highly experienced and technically versatile Senior Database Administrator / Engineer to join our Cloud Engineering organization. This critical role demands a blend of hands-on technical mastery, strategic architecture and infrastructure design, and database operational principles. The ideal candidate is an expert in managing, optimizing, and scaling various database technologies, primarily PostgreSQL. Crucially, this person will be instrumental in designing, implementing, and maintaining high-availability database infrastructure spanning Amazon Web Services (AWS) and Google Cloud Platform (GCP), including modern systems like AWS RDS/Aurora and GCP AlloyDB/Cloud SQL. Direct experience within the Health Care Insurance industry is desired. What you'll do: Strategic Planning: Drive the design, deployment, and optimization of highly available, scalable, and secure database solutions across AWS and GCP. Data Governance: Ensure all database architectures and operational procedures adhere strictly to regulatory frameworks relevant to the health care insurance industry (e.g., HIPAA, SOC 2, HITRUST). Replication & HA: Design and implement advanced MultiSite and cross-region database replication technologies to ensure global read/write availability and meet stringent Disaster Recovery (DR) objectives. Migration: Lead complex database migration strategies, including rearchitecting monolithic database systems into manageable databases supporting microservices. Site Reliability Engineering (SRE) and Operations Automation: Develop robust automation using tools like Terraform, Ansible, and Python/Shell scripting for infrastructure provisioning, monitoring, and maintenance. Performance Tuning: Lead advanced performance tuning and optimization efforts for complex SQL queries, database schemas, and cloud instance configurations. Incident Response: Serve as the Subject Matter Expert (SME) for high-severity database incidents, diagnosing root causes, and implementing SRE-driven long-term solutions. Disaster Recovery (DR): Design, implement, and regularly test comprehensive HA/DR strategies across multi-cloud footprints. To be successful in this role, you'll need: Required Qualifications Experience: 8+ years of experience as a Database Administrator, with at least 4 years of experience in a multi-cloud environment and significant exposure to database architecture/design. Education: Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience). Core DB Expertise: Expert-level proficiency in administering, tuning, and maintaining PostgreSQL on AWS and GCP. Cloud Relational and Non-Relational DBs: Significant experience with cloud-native relational database services in AWS (RDS, Aurora) and GCP (Cloud SQL, AlloyDB). Advanced Data Systems: Proven experience with MultiSite database replication technologies. DevOps/IaC: Hands-on experience with Infrastructure as Code (IaC) tools, particularly Terraform, for managing cloud database resources. Automation: Excellent scripting skills in Python will be highly desired. Security & Compliance: Expertise in database security best practices and ensuring HIPAA compliance at the data layer. Planning: Experience in capacity planning, cost analysis, and justification for the architecture and design proposals. Industry Experience: Direct and significant experience working in the Health Care Insurance industry or another highly regulated environment is highly desired. Soft Skills: Exceptional communication, analytical, and troubleshooting skills, with proven ability to lead and mentor. Preferred Qualifications Industry Experience: Prior experience in the healthcare IT industry or another highly regulated environment will stand out. Exposure to GCP BiqQuery will be nice to have. Certifications are highly desirable that can demonstrate relevant expertise: AWS Certified Data Engineer - Associate Google Cloud Professional Cloud Database Engineer PostgreSQL Professional Certification Pay Transparency Statement This is a hybrid position based out of one of our offices: San Francisco, CA, Lehi, UT, or Plano, TX. Hybrid employees are expected to be in the office two days per week.#LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at ******************************************** San Francisco, CA Pay Range$168,000-$210,000 USDLehi, UT Pay Range$134,500-$168,000 USDPlano, TX Pay Range$147,800-$185,500 USDWhy Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: *********************************************

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. Shift: 10-7 M-F, Tues- Sat Collective Health is hiring for its Member Services team in Lehi, UT! At Collective Health, we believe Healthcare should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. As Collective Health grows so does our team of passionate Member Advocates to question the industry's status quo. Member Advocates are part of our Customer Experience team and are the first point of contact to support and guide our members through their health care benefits questions. We look for Members Advocates that are motivated by thoughtful perseverance to find solutions to complex issues in the health benefits industry and who will elevate our customer service to the next level. We put the "care" back in healthcare by finding the answers to problems that no one has dared to solve. Our Member Advocate team treats all Member inquiries with a concierge level of service that is distinctive to the Collective Health customer support team. As a Member Advocate, you will immerse yourself in a rapidly-evolving healthcare industry, while mastering skills in operational efficiency and external professionalism. This role includes 4 weeks of training to prepare you for success. What you'll do: Learn health insurance, benefits and network plans to solve challenging member problems through research, technology, and most meaningfully, empathy Connect with members via phone, email and chat and address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare Collaborate with other teammates of the Member Services department to find strategic solutions to member issues Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team Reporting into a Team Lead, this is one of the most essential roles we have at Collective Health Your skills include: Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service Ability to learn new software programs and adapt quickly to new processes You are technologically savvy Maintain composure and compassion when balancing a high volume of tasks Nice to have: 1+ years of experience in a fast paced work environment 1+ years experience in customer-facing role Bilingual (English/Spanish) is a plus Prior healthcare experience Bachelor's or Associate's degree Pay Transparency Statement This position is based out of our Lehi, UT office, with the expectation of being in office at least two days per week. #LI-hybrid Within the first six months, employees will be eligible to receive additional pay increases anywhere from $.75-$1.25/hour for completing post-service training, and meeting performance expectations. In addition to the hourly rate, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at ******************************************** Lehi, UT Pay Range$19.35-$19.35 USD Why Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: *********************************************

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. Collective Health is growing its Member Services team in Lehi, Utah! As part of our Member Services team, each Member Claims Associate operates core processes to run our employer-sponsored medical plans and assists our members with some of their most complex claims issues. Member Claims Associates gain a comprehensive understanding of medical plan operations-processing medical claims, researching and responding to complicated member issues, and handling details related to regulatory requirements, our network partner relationships, and medical coding. Member Claims Associates do all this with the lens of continuing to delight our members as part of the Member Services Team. As a Member Claims Associate, you can expect to learn and become a professional in the payer-side of healthcare. With the support of our established and knowledgeable teams, you will be an important contributor to scaling our operations and collaborating on a growing team at the forefront of redefining the healthcare industry. Start Date and Training Hybrid Training (Tues/ Wed) and Hybrid Full Time work (2 days in office) Start date: February 9, 2026 You must be available for 4 weeks of required training beginning on the start date through Feb 9 - March 9. You will not be able to take time off during the training period. What you'll do: Execute the daily operations of a health plan, including processing medical claims, researching and responding to our members' most complicated questions, tracking your accuracy around core metrics, and troubleshooting the many operational challenges that affect our business Be part of the team that is continuously adapting to improve efficiency and scalability Think critically and strategically to continually boost teamwork and communication across offices Gain additional skills across different areas of our business over time Develop in-depth industry expertise in the healthcare economy Cultivate a culture that aligns with Collective Health values and incorporates the unique aspects of our team Reporting to the Manager of Member Claims, this is an essential role on our Customer Experience team To be successful in this role, you'll need: Above all, you are driven, curious, and take ownership for everything you do You can become proficient with a large volume of information quickly You are a committed team player You are excited to build and adapt to the adventures of working on a growing team You are passionate about being a part of a fast-growing company You have a passion for Collective Health's mission to transform the health insurance experience for employers and their employees Nice to have: Bachelor's degree or 1 or more years of work experience Pay Transparency Statement This is a hybrid position based out of our Lehi office, with the expectation of being in office at least two weekdays per week. #LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the hourly rate, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at ******************************************** Lehi, UT Pay Range$21.50-$21.50 USDWhy Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: *********************************************

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. As a Sr. Site Reliability Engineer, you will be a key player in designing, building, and maintaining the cloud infrastructure that powers our healthcare applications. You will blend software engineering with systems and network administration expertise to solve complex multi-cloud connectivity and operational challenges. Your work will directly impact patient care by ensuring our services are always available and performant. You will be responsible for the availability, latency, performance, efficiency, monitoring, and emergency response of our production environment, with a special focus on meeting stringent healthcare compliance standards like HIPAA, SOC 2, & HITRUST. What you'll do: Cloud Infrastructure Management: Design, deploy, and manage scalable, secure, and highly available infrastructure on multi-cloud platforms - AWS and GCP. Implement and manage Infrastructure as Code (IaC) using tools like Terraform, Ansible to automate provisioning and configuration. Manage containerized applications and orchestration platforms, primarily Kubernetes and Docker. Cloud Networking Engineering: Lead the architecture, implementation, and maintenance of secure cloud connectivity solutions to ensure compliant and high-throughput data exchange with external healthcare partners. Design, implement, and maintain highly available and secure cloud network topologies (e.g., VPCs, subnets, routing tables, and peering) across multiple regions and multiple cloud technologies. Expertly configure and manage cloud load balancing (e.g., ALB, NLB, GCLB) and DNS services (e.g., Route 53, Cloud DNS) for optimal traffic distribution and low latency. Own the end-to-end lifecycle of TLS/SSL termination, key rotation, and certificate management across all load balancers to enforce stringent security postures. Design and enforce network segmentation and Zero Trust Architecture principles at the network layer to secure Protected Health Information (PHI). Perform network performance analysis and troubleshooting for latency, throughput, and connectivity issues, specifically within the cloud provider's network infrastructure. Site Reliability & Automation: Develop and implement Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to maintain and improve system reliability. Automate manual operational tasks, from deployments and scaling to incident response and recovery. Conduct blameless post-mortems and root cause analyses to prevent recurrence of incidents. Participate in an on-call rotation to respond to production issues and drive them to resolution. Monitoring & Application Support: Build and maintain robust monitoring, logging, and alerting systems using tools like Prometheus, Grafana, or the ELK stack. Work closely with software development teams to improve the reliability and performance of applications. Manage CI/CD pipelines to ensure safe, automated, and efficient software releases. Ensure all systems and processes are compliant with healthcare regulations and security best practices (HIPAA, SOC 2). To be successful in this role, you'll need: Required Qualifications Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. 8+ years of experience in a Network Engineering or Cloud Engineering role. Strong proficiency with AWS and GCP cloud providers. Deep expertise in network observability tools and designing systems for continuous network compliance auditing against HIPAA / HITRUST standards. Expert-level proficiency in VPC design, advanced routing protocols, IP Address Management (IPAM), and Container Network Interface (CNI) configuration. Hands-on experience with containerization and orchestration technologies such as Kubernetes, Docker. Solid experience with Infrastructure as Code tools such as Terraform, Ansible. Proficiency in scripting and/or programming languages such as Python, Go, Bash. Experience in capacity planning, cost analysis, and justification for the architecture and design proposals. Experience working in a regulated industry (e.g., healthcare, finance) with a strong understanding of security and compliance requirements. Preferred Qualifications Multi-cloud & Multi-site networking experience with AWS and GCP. Experience with Service Mesh technologies (e.g., Istio, Linkerd) to manage and secure inter-service communication. Relevant certifications: AWS Certified Advanced Networking or GCP Professional Cloud Network Engineer. Pay Transparency Statement This is a hybrid position based out of one of our offices: San Francisco, CA, Lehi, UT, or Plano, TX. Hybrid employees are expected to be in the office two days per week.#LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at ******************************************** San Francisco, CA Pay Range$168,000-$210,000 USDLehi, UT Pay Range$134,500-$168,000 USDPlano, TX Pay Range$147,800-$185,500 USDWhy Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: *********************************************

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. The Analytics team is a data-driven team focused on unlocking insights that improve member outcomes and drive business performance. Our team sits at the intersection of data, strategy, and execution. The Analytics team reports directly to the Vice President, Data Engineering, Analytics, and AI in Product Development. In this role, you will help with standardizing and scaling all of the analytics deliverables which include reporting and self-serve dashboards leveraging data from claims, eligibility, population health, customer engagement, and digital platforms. You will collaborate across departments, mentor junior analysts, and work directly with business stakeholders and present meaningful insights to clients. If you're passionate about using data to make a meaningful impact in healthcare, you'll find a home here. What you'll do: Design, build, and deliver sophisticated analyses focusing on core metrics from various domains such as claims, eligibility, customer experience, digital engagement, and the complete member journey. Translate business questions into analytic plans and communicate results in a clear, actionable manner to both technical and non-technical audiences. Design logical categorizations for dashboards and views, building scalable and automated reports in Looker and other BI tools to provide self-service insights to the business. Support internal stakeholders (e.g., Product, Customer Success, Marketing, etc.) by generating insights that inform strategy and operational improvements. Proactively identify and execute opportunities to build automated reports and analytical processes, reducing manual effort and increasing reliability. Provide technical mentorship and peer review, including refactoring and optimizing complex code for existing reports to improve performance and scalability. Work closely with the Data Architect and engineering teams to help build and refine the semantic layer, ensuring data models are optimized for analytical use. To be successful in this role, you'll need: A minimum of 5+ years in data analytics, ideally within a related healthcare or health tech field. Requires a track record of success in a high-velocity environment and a strong technical aptitude for simplifying and scaling complex data assets to support long-term standardization. Proven ability to work with complex, large-scale datasets from disparate silos, with a deep focus on healthcare data. Strong SQL skills with a track record of writing efficient, scalable queries for analysis and reporting. To be technically savvy with modern data tools. This includes advanced SQL, hands-on experience with cloud data platforms like Databricks, and expert-level proficiency in BI tools, especially Looker. Demonstrated project management skills, with the ability to prioritize tasks, manage timelines, and drive cross-functional collaboration. Strong communication skills, with the ability to translate technical findings into clear, actionable recommendations for non-technical stakeholders. To champion data governance and quality by conducting audits and validation. This includes the ability to pull and interpret data from EDI files to support claims audits and analysis. A strong functional understanding of the claims adjudication process, from submission to payment. To be self-sufficient, intellectually curious and take ownership for everything you do. Pay Transparency Statement This is a hybrid position based out of one of our offices: San Francisco, CA, Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office two days per week.#LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at ******************************************** San Francisco, CA Pay Range$120,000-$150,500 USDLehi, UT Pay Range$96,300-$120,500 USDPlano, TX Pay Range$105,575-$132,550 USDWhy Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: *********************************************

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. We are seeking a Director, Procurement to lead its procurement function across the company. Primary focus of the team is technology spend (software, hardware, services, outsourced labor, etc.). As Collective Health expands its product offering, facilitating new vendor selection, evaluation and contracting the support for these products is increasingly critical work. In this role, you will assist with sourcing and procurement of technology and services, negotiating pricing terms, managing vendor relationships and contract lifecycle. You will be responsible for SaaS license management and critical vendor relationships. You will work closely with teams across Collective Health including Legal, Finance, HR Operations, Product and Engineering to discover and acquire the best tools and services for our initiatives. Are you detail oriented and passionate for all sorts of new and exciting technology? If so, we want you on our team! What you'll do: Lead and grow a procurement function for the company that includes a procurement process with review, oversight, and collaboration with Finance, Legal, Tech and operating teams. Collaborate with various teams to assess current systems and manage the annual renewal and RFP processes. Understand department spending and priorities to best support the organization's needs. Maintain databases of suppliers and contracts and details related to it. Work with our Legal team to manage the review and approval of Master Service Agreements, Terms of Service, BAAs, and End User License Agreements with our vendors. Coordinate other required reviews before final contract approval, including security, product and technology. Provide Collective Health teams with feedback on procurement requests, including possible cost savings, existing or competing services and products that could better serve the company's needs. Partner with senior leaders to forecast technology and services needs, influencing budgeting and strategic planning. Implement best practices for SaaS license optimization and cost saving initiatives, including regular audits and physical inventory. Develop and launch a comprehensive vendor risk management program in partnership with Security and Legal teams. Lead, coach and develop a Procurement Specialist to support the majority of administrative functions and free up your time for vendor partnership and strategic initiatives. To be successful in this role, you'll need: Bachelor's degree with 10+ years of progressive procurement experience, including at least 3-5 years in a leadership role within technology or healthcare. Demonstrated ability of procurement and contract management within the Tech or Healthcare industry Exceptional negotiation, financial modeling, and vendor analysis skills, with a proven ability to reduce costs while maintaining quality. A confident problem-solver with a track record for building strong cross-functional partnerships with senior leaders, internal clients and external vendors. Strong verbal and written communication skills, good interpersonal skills and ability to lead multiple projects simultaneously Experience with purchasing large orders of computers, software licenses, and SaaS subscriptions Experience sourcing and managing licenses for enterprise SaaS platforms (e.g., Slack, Atlassian, Adobe) and hardware/software commonly used in a tech-forward organization. The willingness to continue learning and expanding into other business areas as needed to support our procurement needs Pay Transparency Statement This is a hybrid position based out of one of our offices: Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office two days per week.#LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at ******************************************** Lehi, UT Pay Range$134,500-$168,000 USDPlano, TX Pay Range$147,800-$185,500 USDWhy Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: *********************************************

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. The Analytics team is a data-driven team focused on unlocking insights that improve member outcomes and drive business performance. Our team sits at the intersection of data, strategy, and execution. The Analytics team reports directly to the Vice President, Data Engineering, Analytics, and AI in Product Development. In this role, you will lead complex data analyses to support clinical, operational, and financial decisions, and play a key role in developing data products that shape strategic direction. You will collaborate across departments, mentor junior analysts, and work directly with business stakeholders. If you're passionate about using data to make a meaningful impact in healthcare, you'll find a home here. As a Lead BI Developer, you'll lead the technical strategy and execution for the modeling layer of our reporting platform. You will work hands-on to design, build, and optimize KPI driven scalable reporting architecture, while also setting technical direction and mentoring junior engineers as an individual contributor. This is a key technical leadership role-not a people management role-that will shape how we transform raw data into clean, analytics-ready datasets. You'll report to the Director of Analytics and work closely with peers across Data Engineering, Data Science, Data Product, Operations & Insights to deliver data solutions that matter. What you'll do: Business Intelligence Solutions: Collaborate with the BI team to design, develop, and maintain business intelligence solutions using tools like Looker, Tableau, Power BI, or similar platforms. Data Visualization: Create interactive and user-friendly reports and dashboards to present data-driven insights to stakeholders. Data Analysis: Analyze complex datasets to identify trends, patterns, and actionable insights that drive business decisions. Data Modeling: Creating and optimizing data models to support efficient data analysis and reporting. SQL Knowledge: Write efficient SQL queries to retrieve and analyze data from various databases/data sources, ensuring data accuracy and reliability. Data Landscape: Build a comprehensive understanding of data sources utilized for reporting, and actively identify areas of improvement in existing reporting processes, contributing innovative solutions to address identified gaps Stakeholder Engagement: Collaborate with stakeholders to understand their analytical needs and provide data-driven solutions to support their decision-making processes. Representation in Technical and Non-Technical Forums: Act as a liaison between the Data Analytics team and other departments, effectively communicating technical concepts to non-technical stakeholders and vice versa. Report/Data Maintenance: Regularly audit existing data pipelines and reports to reflect changes in data and business KPI. Troubleshooting: Identify and resolve issues related to data quality, data pipelines, report accuracy, and performance. Continuous Learning: Stay updated with industry trends and advancements in business intelligence and data analytics. Documentation: Maintain clear and concise documentation for developed BI solutions, including data models and report specifications. Additional project work as assigned To be successful in this role, you'll need: Proven experience (8+ years) as a Business Intelligence Developer or in a similar role. Excellent in data analysis / visualization tools (i.e., Looker, LookML, Tableau, Power BI, Presto SQL) to develop front-end reports to meet the needs of end-users in a user-friendly way Deep understanding of data architecture, schema design, and dimensional modeling for analytics and machine learning. Very strong SQL skills and ability to write efficient queries for data retrieval and analysis. Working knowledge of Python for data manipulation and automation. Analytical mindset with the ability to interpret and communicate complex data insights effectively. Agility to navigate through ambiguity - comfortable with proposing new processes when gaps are present. Strong attention to detail and the ability to deliver high-quality work within deadlines. Strong communication skills, both written and verbal, with the ability to confidently present to executive audiences, lead discussions, and distill complex information into clear concise communications Ability to work collaboratively in a fast-paced, team-oriented environment. Fluent in Microsoft and/or Google productivity software Pay Transparency Statement This is a hybrid position based out of one of our offices: San Francisco, CA, Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office two days per week.#LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at ******************************************** San Francisco, CA Pay Range$134,500-$168,750 USDLehi, UT Pay Range$107,635-$134,000 USDPlano, TX Pay Range$117,500-$147,000 USDWhy Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: *********************************************

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. The Senior Team Lead for the Coordination of Benefits (COB) Medical Claims Processing team is a leadership role responsible for managing and guiding a team of COB specialists. The Senior Team Lead ensures that all aspects of COB claims processing are handled accurately, efficiently, and in compliance with industry standards and regulations. This position requires an experienced professional with a deep understanding of COB processes, excellent leadership skills, and the ability to drive team performance and continuous improvement. You will also work cross-functionally, contributing to our goals and helping us build our business. You will report to the Manager, Claims Integrity. What you'll do: Team Leadership: Build, lead and develop a high performing team, fostering a positive and collaborative work environment. Provide ongoing coaching, training, and feedback to team members to enhance their skills and performance. Set performance goals and conduct regular performance reviews to drive continuous improvement. Claims Processing Oversight: Ensure timely and accurate processing of claims in adherence to established guidelines and standards. Monitor workflow to identify and address bottlenecks or issues that may impact efficiency. Collaborate with other departments to streamline processes and improve overall claims processing. Quality Assurance: Implement and maintain quality assurance measures to guarantee the accuracy and consistency of claims processing. Conduct regular reviews and provide constructive feedback to team members to uphold quality standards. Department-wide Responsibilities: Take the lead on department-wide projects, demonstrating the ability to plan, execute, and complete projects with minimal oversight. Collaborate with cross-functional teams and stakeholders to ensure project success and alignment with organizational goals. Develop strong operational relationships and drive process improvement efforts with Collective Health's medical network partners Partner with Member Services & Claims Ops Leadership and drive towards strategic process improvements and industry best practice in operations across the MCA department Work cross-functionally with multiple Collective Health teams such as PM&D, Eligibility, Product, Product Ops, Legal, Member Claims, Member Advocates, WFO, Client Success, and Analytics to monitor overall operational health. Performance Analysis and Reporting: Generate and analyze reports to track team and individual performance metrics. Identify trends, areas for improvement, and opportunities for innovation in claims processing. Meet aggressive performance goals…driving performance, effectiveness and efficiencies across your team's central domains Continuous Improvement: Proactively identify process improvements and work with the team to implement changes that enhance efficiency and accuracy. Help the team scale external communication pathways to make them more efficient, and effective Supporting Newer Team Leads: Provide mentorship and guidance to newer team leads to facilitate their integration into leadership roles. Share best practices, offer insights, and assist in their professional development. To be successful in this role, you'll need: To be excited about simplifying healthcare, learning new things, and solving hard problems To be comfortable leading a back office, quantitative team and excited to learn the core job yourself To be passionate about creating and motivating a high performance team To have experience scaling a team and leading a team through change To be excited to help young professionals develop in their career To have 2+ years of direct, supervisory people management experience in an operations organization (Preferred) A bachelor's degree and/or equivalent years of management experience (Preferred) Pay Transparency Statement This is a hybrid position based out of our Lehi office, with the expectation of being in office at least two weekdays per week. #LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for 35000 stock options and benefits like health insurance, 401k, and paid time off . Learn more about our benefits at ******************************************** Lehi, UT Pay Range$66,000-$82,400 USDWhy Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: *********************************************

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. The Cost Containment team is developing efficient systems for prior authorizations and utilization management, ensuring members receive appropriate care cost-effectively. These systems will integrate with partner solutions to achieve provider payment integrity and accuracy for the healthcare service. We are leveraging proven technologies and business rules engines to create a highly configurable system. Collective Health is building modern health management systems, which enhance the claims engine using cutting-edge technologies. As a full-stack engineer, you will be responsible for the ownership and management of Claims Adjudication solutions. This includes developing new AI-powered solutions and providing support for existing microservices-based applications. Opportunities for growth involve leading an engineering team, gaining exposure to new technology adaptations, and contributing to the company's evolution into a future healthcare platform. What you'll do: Design and develop scalable, secure, and configurable platform services for the Cost Containment team. Lead full-stack development and support of services across backend (Java/Spring Cloud), integration platforms (Kafka, Mulesoft), and frontend (React/Angular/GraphQL etc.). Utilize working knowledge of AI-powered developer tools (e.g., Copilot, Cursor) and actively contribute to AI adoption in development and operational aspects. Build and enrich APIs and data services to integrate with partners and our claims engine. Collaborate with product managers, operations analysts, and data teams in building solutions that leverage Business Rules Management Systems (BRMS) like Drools etc. Actively work with the operations team to create efficient processes through automations to improve SLAs. Understand architectural decisions and actively drive reusable patterns for cloud-native, AI-enabled backend systems. To be successful in this role, you'll need: Experience: 8+ years as a Full-Stack engineer. Full Stack Engineering: Strong proficiency in Java & Spring Cloud, with a deep understanding of microservices architecture and Kafka streaming. Proven experience building UI features using React/Angular with GraphQL. AI Tools: Regular use of AI-enhanced development tools (e.g., GitHub Copilot, Cursor, WindSurf). Cloud: Extensive experience with Cloud Technologies (AWS/GCP preferred). Data: Hands-on experience in data architecture, SQL/PostgreSQL, and developing data-intensive services. Rules Engines: Nice to have experience in working with Business Rules Management Systems (BRMS) like Drools, Kogito etc. Systems Development: Prior experience in building, launching, and maintaining complex systems. Team Collaboration: Work closely with cross-functional teams, including developers, and product managers, to gather requirements and ensure solutions meet business needs. Communication: Excellent communication skills across all levels and teams. Pay Transparency Statement This is a hybrid position based out of one of our offices: San Francisco, CA, Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office two days per week.#LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at ******************************************** San Francisco, CA Pay Range$168,000-$210,000 USDLehi, UT Pay Range$134,500-$168,000 USDPlano, TX Pay Range$147,800-$185,500 USDWhy Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: *********************************************

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. Collective Health's mission is to transform people's healthcare experience from confusing and complicated to empowering and trustworthy. Our goal is to provide the most configurable, reliable, and easy to use benefits administration experience for our customers and we are looking for an Associate Product Manger (APM) to join our TPA product team and assist with the delivery of key initiatives. As an APM, you'll work closely with our engineering, design, operations, and commercial teams to continually enhance our products and optimize healthcare value for employers, as well as employees and their dependents. You'll work closely with a diverse and multi-disciplinary team to gather, structure, and prioritize product requirements from internal and external stakeholders to execute your roadmap across our deep technology stack and deliver industry-leading service at scale. What you'll do: Conduct market research and competitive analysis Gathering and analyze user needs and feedback Identify and scope business needs and translate those needs into product requirements Write user stories and maintain Jira boards for product initiatives Collaborate with cross-functional team with Product Manager guidance to scope necessary work and ensure that features are delivered to specification and on time Maintain and update product documentation Triage and escalate issues that may arise related to your product area Coordinate delivery schedules with other product managers and business owners as needed Manage the backlog of features and prioritize appropriately Communicate progress to stakeholders, functional owners, and internal team members To be successful in this role, you'll need: Bachelor's degree in related field 2 - 4 years of product management experience in healthcare Experience in healthcare provider payments and healthcare provider data management is required Must be within commutable distance from San Francisco, CA, Plano, TX, OR Lehi, UT Strong analytical and problem-solving skills Excellent written and verbal communication skills Ability to work effectively in a fast paced and matrixed team environment Detail-oriented with strong organizational and time-management skills Passion for technology and product development Adaptability to thrive in highly complex and changing environments Pay Transparency Statement This is a hybrid position based out of one of our offices: San Francisco, CA, Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office two days per week.#LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for 35,000 stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at ******************************************** San Francisco, CA Pay Range$107,650-$133,750 USDLehi, UT Pay Range$85,750-$107,000 USDPlano, TX Pay Range$94,750-$118,000 USDWhy Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: *********************************************

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. As a Capacity Planner at Collective Health, you will play a pivotal role in ensuring our operational teams are optimally staffed to deliver exceptional service to our members and clients. You will be the strategic partner who translates operational needs into actionable staffing plans, driving efficiency and cost-effectiveness across our diverse operational functions. This is an exciting opportunity to make a tangible impact on our ability to scale and serve our growing customer base. What you'll do: Collaborate closely with leaders across various operational teams (member eligibility, claims processing, customer service, etc.) to gain a deep understanding of their workflows, volumes, and service level objectives. Develop and maintain accurate short-term and long-term capacity forecasts using historical data, business trends, and anticipated changes. Translate capacity forecasts into strategic staffing plans, identifying optimal staffing levels by skill and channel to meet operational demands. Partner with Finance, Recruiting, and Training teams to coordinate hiring plans, ensuring alignment with budget and onboarding timelines. Analyze staffing models and scenarios to identify opportunities for efficiency improvements and cost optimization. Develop and present capacity plans and recommendations to operational leadership and stakeholders. Monitor key performance indicators (KPIs) related to staffing and operational performance, identifying potential risks and opportunities. Work with operational teams to ensure they have the necessary tools and insights to effectively manage team performance against capacity plans. Contribute to the continuous improvement of our workforce management processes and methodologies. To be successful in this role, you'll need: Bachelor's degree in a relevant field such as Business Administration, Finance, Economics, Industrial Engineering, or Operations Research preferred. Proven experience (typically 3+ years) in capacity planning, workforce management, or a related analytical role, preferably within a service-oriented or healthcare environment. Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights. Proficiency in forecasting methodologies and capacity planning techniques. Excellent communication and presentation skills, with the ability to effectively convey complex information to various audiences. Strong collaboration and interpersonal skills, with the ability to build effective working relationships across different teams. Experience with workforce management software or advanced proficiency in spreadsheet software (e.g., Excel, Google Sheets) for data analysis and modeling. A proactive and results-oriented mindset with a focus on driving efficiency and continuous improvement. Familiarity with healthcare operations or TPA services is a plus. Pay Transparency Statement This is a hybrid position based out of one of our offices: Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office three days per week (Plano, TX) or two days per week (Lehi, UT).#LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at ******************************************** Lehi, UT Pay Range$75,200-$93,750 USDPlano, TX Pay Range$82,500-$103,000 USD Why Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: *********************************************

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. The Analytics team is a data-driven team focused on unlocking insights that improve member outcomes and drive business performance. Our team sits at the intersection of data, strategy, and execution. The Analytics team reports directly to the Vice President, Data Engineering, Analytics, and AI in Product Development. In this role, you will lead complex data analyses to support clinical, operational, and financial decisions, and play a key role in developing data products that shape strategic direction. You will collaborate across departments, mentor junior analysts, and work directly with business stakeholders. If you're passionate about using data to make a meaningful impact in healthcare, you'll find a home here. What you'll do: Design, build, and deliver sophisticated analyses on medical cost, utilization, membership, quality, pharmacy, and network performance. Translate business questions into analytic plans and communicate results in a clear, actionable manner to both technical and non-technical audiences. Develop and maintain dashboards, reports, and data visualizations using Looker and other BI tools. Support internal stakeholders (e.g., Product, Clinical, Network, Finance) by generating insights that inform strategy and operational improvements. Identify opportunities to automate manual reporting and create scalable analytic assets. Provide quality assurance and peer review of analytic deliverables. Mentor junior analysts and contribute to the development of analytics standards, documentation, and best practices. To be successful in this role, you'll need: 8+ years of experience in data analytics, preferably in healthcare, health tech, or a related industry. Proven ability to work with complex, large-scale datasets-including querying, QA, summarizing, visualizing, and communicating insights. Strong SQL skills with a track record of writing efficient, scalable queries for analysis and reporting. Experience with more than one coding language and business insights tooling with Looker. Demonstrated project management skills, with the ability to prioritize tasks, manage timelines, and drive cross-functional collaboration. Strong communication skills, with the ability to translate technical findings into clear, actionable recommendations for non-technical stakeholders. To partner with data engineering to develop and maintain data models that support analytics, reporting, and business intelligence across clinical and insurance domains. To champion data quality by conducting regular audits, identifying inconsistencies, and supporting governance practices that ensure data integrity. To collaborate with cross-functional teams-including clinical leaders, product managers, and strategy partners-to surface insights that guide program design and business decisions. To be self-sufficient, intellectually curious and take ownership for everything you do. Pay Transparency Statement This is a hybrid position based out of one of our offices: San Francisco, CA, Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office two days per week.#LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at ******************************************** San Francisco, CA Pay Range$134,500-$168,750 USDLehi, UT Pay Range$107,635-$134,000 USDPlano, TX Pay Range$117,500-$147,000 USDWhy Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: *********************************************

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. We're looking for a Senior Technical Program Manager to join our Technical PMO team, where you'll lead complex, cross-functional software initiatives that directly support our strategic priorities and product roadmap. In this highly collaborative and visible role, you'll work closely with engineering, product, and business stakeholders to drive execution, manage risk, and ensure consistent delivery across multiple programs. Reporting to the Head of PMO, you'll help scale program delivery best practices, champion Agile methodologies, and contribute to a culture of ownership, accountability, and continuous improvement. Your technical fluency, systems thinking, and ability to align diverse teams will be essential to your success. What you'll do: Lead the execution of multiple, concurrent, and complex software development programs with significant cross-functional dependencies. Partner with engineering, product, and business teams to shape roadmaps, align on priorities, and drive high-quality execution. Proactively identify, manage, and mitigate risks, interdependencies, and blockers across initiatives. Drive effective planning and delivery through Agile and hybrid methodologies tailored to team needs. Facilitate cross-team collaboration and clear communication to keep initiatives on track and aligned. Define and manage program scope, goals, timelines, and metrics to ensure measurable business value. Build and maintain transparent program documentation including roadmaps, status updates, decision logs, and delivery plans. Use delivery data and insights to inform planning, measure program health, and support continuous improvement. Influence and guide stakeholders at multiple levels to ensure alignment and drive outcomes. Contribute to the evolution and scaling of program management practices, tools, and frameworks across the engineering organization. To be successful in this role, you'll need: Required: 8+ years of experience managing technical programs within software product development environments. Proven track record of driving complex, multi-team initiatives from planning through delivery. Strong familiarity with Agile methodologies and experience adapting them in real-world settings. Proficient in using tools like Jira and Jira Plan to manage work and communicate progress. Familiarity with cross-team coordination challenges in Agile environments. Excellent written and verbal communication skills. Bachelor's degree in Computer Science or a related technical field (or equivalent practical experience) Preferred: Experience working in product-focused organizations, with a strong understanding of the software development lifecycle. Background in regulated industries such as healthcare or fintech is a plus. Track record of building and evolving program management practices across growing engineering teams. Comfortable operating in ambiguity and shaping structure where it doesn't yet exist. Pay Transparency Statement This is a hybrid position based out of our Lehi office, with the expectation of being in office at least two weekdays per week. #LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for 115000 stock options and benefits like health insurance, 401k, and paid time off . Learn more about our benefits at ******************************************** Lehi, UT Pay Range$119,500-$149,500 USDWhy Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: *********************************************

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it's time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical. As part of the Claims Operations department within Customer Experience, the Policy Operations team owns execution of workflows that are closely tied to legal including, client plan exceptions, gap exceptions, subrogation, out-of-network pricing and more. As a member of the Claims Operations team, you will be responsible for the execution of workflows that are closely tied to legal including client plan exceptions, gap exceptions, subrogation, out-of-network pricing and more. You will be responsible for the development of policies & procedures that enable successful operations and ensure operational compliance on the Member Claims team as well as other teams within Customer Experience (CX). What you'll do: Support the execution of the day-to-day operations of our medical plans, including but not limited to: Coordinating with third parties such as, out-of-network (OON) negotiation partners, and medical network partners Triaging & actioning member gap exception requests Resolving out-of-network pricing inquiries and working in collaboration with our OON pricing partner Working with our subrogation vendors and Client Success to resolve open cases Researching member identified FWA claims Work cross-functionally on issues with Legal, Member Advocacy, Collective Care, and the Member Claims teams to delight our members Support quarterly team projects focused on process scalability, workflow and other operational improvements Attend weekly office hours & team working sessions to collaborate on, discuss, and help resolve various issues that are escalated to our team as they arise To be successful in this role, you'll need: To be self-motivated, intellectually curious, and take ownership for everything you do To pay extreme attention to detail To use good judgment and are comfortable when handling sensitive matters To think critically and are willing to question the status quo in a constructive and thoughtful manner To enjoy researching, discussing, and developing consistent policies and approaches to work, and are comfortable operating in ambiguous situations where there is no clear right answer To have been, at a minimum, meeting all expectations in your current role at Collective Health To be a committed team player To thrive on change and are enthusiastic about being along for the ride and learning from our experiences together Excellent verbal, written and interpersonal communication skills To possess a passion for Collective Health's mission to transform the health insurance experience for employers and their employees Pay Transparency Statement This is a hybrid position based out of our Lehi office, with the expectation of being in office at least two weekdays per week. #LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the hourly rate, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at ******************************************** Lehi, UT Pay Range$27.20-$34 USD Why Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: *********************************************

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. The Senior Business Analyst, Provider Administration & Enablement, will be a key contributor to the design, execution, and enablement of the provider network strategy. This role requires a strong background in healthcare administration, with extensive knowledge of provider contracts, payment methodologies, and medical claim pricing. The ideal candidate will be adept at analyzing complex healthcare data, reading and interpreting provider contracts, and translating business needs into actionable solutions. This position will support the Senior Director and collaborate with cross-functional teams to enhance network efficiency, data accuracy, and overall cost-effectiveness. What you'll do: Provider Contract & Pricing Analysis Analyze and interpret complex provider contracts to ensure accurate data administration and system configuration. Support the configuration of new provider contracts and network initiatives by translating contract terms, including pricing and payment methodologies, into clear business requirements. Conduct detailed analysis of medical claims data to validate claim payments against contract terms and pricing schedules. Identify and document discrepancies or issues in claims processing related to provider contracts and pricing, and work with relevant teams to resolve them. Assist in the development and maintenance of scalable processes for managing provider contracts and pricing data. Data Management & Analytics Develop and maintain reporting and dashboards to monitor key performance indicators (KPIs) related to provider data accuracy, network adequacy, and payment trends. Support the implementation and maintenance of data quality standards and procedures. Utilize data analysis to identify gaps in geographic and specialty coverage within the provider network. Partner with the Data & Analytics team to create and refine analytical tools and reports that inform decision-making and support network strategy. Collaboration & Project Support Serve as a subject matter expert on provider contracts and pricing for internal stakeholders, including product, engineering, and claims operations teams. Collaborate with cross-functional teams to support the onboarding and maintenance of provider contract data. Assist in the preparation of materials and presentations for leadership and external stakeholders. Support the team's compliance efforts by assisting with routine audits and ensuring data integrity in alignment with CMS and state regulations. To be successful in this role, you'll need: Required: Bachelor's degree in Healthcare Administration, Business, Finance, or a related field. 7+ years of experience as a business analyst or similar role within the healthcare industry. Required: Extensive experience in reading and interpreting provider contracts and payment methodologies, including fee-for-service, capitation, bundled payments, and value-based care models. Required: Proven experience in analyzing medical claims and pricing data. Strong analytical and problem-solving skills with the ability to translate complex data and contract terms into clear, actionable insights. Proficiency in data analysis tools (e.g., SQL, Excel, Tableau). Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders. Familiarity with healthcare industry regulations and data privacy standards (e.g., HIPAA). Pay Transparency Statement This is a hybrid position based in Lehi, UT. Hybrid employees are expected to be in the office two days per week.#LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at ******************************************** Lehi, UT Pay Range$85,750-$107,000 USD Why Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: *********************************************

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. As the Staff Conversational AI Engineer, you will be at the forefront of architecting, designing and implementing intelligent and natural conversational solutions. You will work hands-on with Google's CCAI suite, including Dialogflow CX, Agent Assist, Vertex AI and CCAI Insights, to create seamless and personalized user journeys. Your work will directly contribute to improving member satisfaction, streamlining internal workflows, and solidifying Collective Health's position as an innovator in the healthcare industry. What you'll do: Lead the architecture, design, development, and deployment of sophisticated conversational AI applications on the Google CCAI platform to serve a variety of consumer and internal use cases. Architect and build robust, scalable, and maintainable conversational flows and virtual agents using Google Dialogflow CX and DialogFlow APIs. Define processes and optimize them continuously for seamless migration of agents across various environments. Integrate and optimize Google Agent Assist to empower our member-facing teams with real-time guidance and support. Leverage CCAI Insights to analyze conversation data, identify trends, and continuously improve the performance and effectiveness of our AI-driven interactions. Provide technical leadership and mentorship to a team of engineers, fostering a culture of innovation and excellence in the AI space. Collaborate closely with product managers, designers, and other engineering teams to define the product vision, roadmap, and user experience for conversational AI initiatives. Manage stakeholder expectations and communicate technical concepts and project progress to both technical and non-technical audiences. Stay at the forefront of advancements in conversational AI, natural language processing (NLP), and large language models (LLMs), and champion the adoption of new technologies and best practices. To be successful in this role, you'll need: Proven, hands-on experience in designing, building, and launching production-level conversational AI experiences is essential for success in this role. 10+ years of overall development experience in CCaaS platforms with recent experience in developing conversational self service agents. In-depth knowledge and practical experience with the Google Cloud Contact Center AI (CCAI) platform, including Dialogflow CX, Agent Assist, and CCAI Insights. Strong understanding of natural language understanding (NLU), natural language generation (NLG), multi-language support and the principles of conversational design. Experience in training chatbots by analyzing historical chat conversations or large amounts of user generated content and process data Practical knowledge of formal syntax, formal semantics, corpus analysis, dialogue management Experienced in prompt engineering, building, enhancing and maintaining custom RAG pipelines. Proficiency in javascript and in one or more languages such as Python or Java. Experience with API integrations and connecting conversational interfaces with backend systems and data sources. Demonstrated ability to lead and mentor engineering teams, with a passion for sharing knowledge and fostering technical growth. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders. A strategic mindset with the ability to translate business needs into technical solutions and a long-term vision for conversational AI. Knowledge of training and tuning topic modelling algorithms like LDA and NMF is a huge plus. Be a part of incident management/24*7 support for CCaaS on rotation basis. Understanding of training classical Machine learning algorithms along with an understanding of choosing the right evaluation metric A bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. Nice to Have: Experience Optimizing LLM engines. Experience building AI applications with Claude, OpenAI or LLaMa models. Pay Transparency Statement This is a hybrid position based out of one of our offices: San Francisco, CA, Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office two days per week.#LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for 330000 stock options and benefits like health insurance, 401k, and paid time off . Learn more about our benefits at ******************************************** San Francisco, CA Pay Range$194,670-$243,500 USDLehi, UT Pay Range$155,500-$194,000 USDPlano, TX Pay Range$171,000-$213,500 USDWhy Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: *********************************************

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. Collective Health is expanding its technology team in Utah! We believe health benefits should be simple, accessible, and technology-driven. We believe that technology is a cornerstone of modern healthcare. This is a role for a hands-on, highly technical engineering manager who is passionate about building resilient, scalable, and automated observability and monitoring systems. The person will be tasked with a "greenfield" opportunity to support the architect, build, and manage our enterprise Network Operations Center (NOC). The primary objective is to move beyond traditional, reactive monitoring and support the creation of an automation-driven, proactive, and predictive technical operations function. The ideal candidate possesses deep technical expertise in modern observability and automation stacks and is driven to eliminate manual toil and improve reliability through code. The successful candidate will be responsible for supporting the design of the operational framework, participating in selecting and implementing monitoring tools, hiring and training a team of skilled engineers, and establishing the processes necessary to ensure 24/7/365 availability, performance, and security of our critical infrastructure. The primary goal of this role is to participate in the creation of a proactive, best-in-class NOC that minimizes downtime and service disruptions, thereby directly supporting exceptional patient care and healthcare systems operations. An essential skill for this position is to have a deep understanding of the regulatory and operational demands of the healthcare industry, including HIPAA compliance. What you'll do: You will be the principal architect and engineer for our new NOC, participating in the building of a highly automated, resilient, and insightful operations function from the ground up. Participate in leading the end-to-end design and greenfield implementation of the NOC. Define and document all operational policies, SOPs, and data-driven performance standards (KPIs, SLOs, SLAs, and Error Budgets) to establish a foundation of excellence. Deploy a sophisticated observability platform using tools like Prometheus, Grafana, Honeycomb, the ELK Stack, etc., to provide deep, actionable insights into our complex AWS and GCP cloud environments. Evangelize and develop a framework for automated diagnostics and remediation. Drive the adoption of Infrastructure as Code (IaC) with Terraform and Ansible to eliminate manual toil and ensure consistent, repeatable environments. Develop custom code that may be needed from time to time using technologies such as Python, Javascript, Java, Database, etc. You will help build and cultivate a world-class technical team, fostering a culture that attracts and retains top engineering talent. Lead the full-cycle recruitment, hiring, and onboarding process for the founding team of NOC engineers (L1/L2), ensuring they are equipped for success from day one. Actively lead, mentor, and develop your team's talent. Foster a culture of technical curiosity and accountability through continuous feedback and clear career pathing. Oversee all aspects of team management, including creating fair and effective 24X7 shift schedules and on-call rotations, to guarantee complete operational coverage at all times. As the operational leader, you will own the real-time stability of our platform and command the response when issues arise, with a specific focus on the unique demands of the healthcare insurance TPA space. Oversee the 24/7 monitoring and health of all critical infrastructure and applications, especially claims adjudication systems, member portals, and provider data networks. Act as the ultimate point of escalation for major incidents. Lead the incident response and management process with precision, ensuring rapid technical resolution, conducting blameless post-mortems, and communicating clearly to all business and technical stakeholders. Champion ITIL best practices to move beyond reactive fixes. Analyze incident trends to identify root causes, drive a proactive problem management process, and prevent future occurrences. You will ensure the NOC operates with the highest standards of security and compliance, providing transparent visibility into performance for leadership and stakeholders. Ensure end-to-end compliance by acting as the primary owner for NOC compliance, partnering closely with Cybersecurity and Data Governance teams to ensure all tools and procedures are architected to protect PHI/PII and adhere strictly to HIPAA and HITECH regulations. Deliver actionable insights by developing and maintaining a suite of real-time dashboards for technical teams and automated executive reports for leadership, providing clear visibility into system health, SLO adherence, and overall operational performance. To be successful in this role, you'll need: A seasoned leader with a proven track record of building and managing high-stakes technical environments. A minimum of 8 years in IT infrastructure or operations, with at least 4 years in a leadership capacity (Manager) within a NOC, SOC, and/or SRE team. Verifiable, hands-on experience architecting, building, and scaling a technical operations center from the ground up in a modern cloud environment. Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent, demonstrable professional experience. Military experience can substitute for a degree. Expert-level knowledge of ITIL and SRE principles, with a proven ability to blend both frameworks to optimize operations (Incident/Problem Management, SLOs/SLIs, Error Budgets). Technical Expertise & Proficiencies The ideal candidate is a hands-on technical leader with deep, current skills across the modern tech stack. Expert-level scripting skills (Python, Go), full stack Java and Javascript Framework, and deep experience with Infrastructure as Code and automation frameworks (Terraform, Ansible). Hands-on architectural expertise with public cloud platforms (AWS, GCP) and extensive experience with containerization and orchestration (Docker, Kubernetes). Deep understanding of enterprise networking fundamentals (TCP/IP, BGP, DNS, VPNs) and expert-level systems administration skills (Linux, Windows). Proven experience engineering and utilizing modern observability stacks (e.g., OpenTelemetry, Honeycomb, Prometheus, Grafana, ELK Stack) and managing ITSM platforms (Jira Service Management, PagerDuty, etc). Preferred Qualifications Prior experience in the healthcare IT industry. In-depth knowledge of HIPAA/HITECH regulations and their application to IT infrastructure. Relevant certifications such as ITIL Foundation/Practitioner, CCNA/CCNP, PMP, or CompTIA Network+. Relevant AWS Certified Cloud Practitioner/Architect and GCP Cloud Digital Leader/Architect. Pay Transparency Statement This is a hybrid position based out of our Lehi office, with the expectation of being in office at least two weekdays per week. #LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at ******************************************** Lehi, UT Pay Range$107,635-$134,000 USDWhy Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: *********************************************