Collectivehealth, Inc. jobs in San Francisco, CA - 964 jobs

A healthcare technology company based in San Francisco is seeking a Senior Site Reliability Engineer to design and maintain the cloud infrastructure for healthcare applications. This role blends software engineering with systems and network administration, focusing on ensuring service availability and compliance with healthcare regulations. The ideal candidate has extensive experience with AWS and GCP, networking, and automation tools. This position offers a hybrid working model with competitive compensation. #J-18808-Ljbffr

Please note, this position is designated as flexible, which means the selected candidate will be required to report to the assigned office in Pleasanton, CA or Greenwood Village, CO 3 days per week. KP Cloud and Infrastructure Services (CIS) provides the platforms and tools that enable KP developers and application teams to deliver their applications at scale, supporting the KP business, clinicians, and our members. We are dedicated to providing highly available and resilient platforms and tools that KP application teams depend on to develop, promote, and host their mission‑critical applications. Cloud Platform Services and Operations partners with KP application teams and KP Enterprise Architecture (EA) to define the enterprise hybrid cloud platform and services strategy. From this strategy, the CIS Cloud Platform Services and Operations Team provides overall leadership to the design, implementation, and operation of the enterprise private and public cloud platforms, related services, and standards. Our mission is to provide highly available, reliable, and secure IaaS, PaaS, and containers services that enable KP application teams to host their application workloads in both public and private cloud environments. The Executive Director of Cloud Platform Services and Operations should be an expert in defining and executing enterprise‑level IT strategies that integrate cutting‑edge cloud technologies to enable business outcomes. This position will lead multiple departments supporting KP‑s hybrid cloud strategy, operation of standard cloud products and services, and enablement of application teams on related cloud platforms. Essential Responsibilities Overall leadership of three Cloud Platform related departments. Private Cloud Platform Services - Enablement and operations of KP‑s on‑premises private cloud platform and overall IaaS product and service strategy. Cloud Platform Engineering - Enablement and operations of KP‑s public cloud platform on Azure and related PaaS product and services strategy. Containers Platform & Adoption Services - Enablement and operations of KP‑s containers/Kubernetes product and service strategy. Support of KP application team adoption and onboarding into containers services. Defining and continually enhancing the KP enterprise hybrid cloud platform vision, strategy and service offerings. Producing, maintaining, and executing a formalized strategy roadmap for the cloud platforms and related IaaS, PaaS, and containers services. Establishing and maintaining the design and engineering methodology across departments that ensures high quality, secure, reliable, maintainable, solutions are consistently deployed. Designing, deploying, and operating scalable and secure private and public cloud platforms in support of KP internal customer workloads. Enhancing and transforming the overall hybrid cloud platform operating model and management systems to optimize efficiencies across private cloud, public cloud, and containers services. Partnering with the KP Enterprise Architecture Team and internal KP application team stakeholders to continuously evolve and enable new cloud services aligned to KP enterprise strategy and application team workload needs. Bring new cloud services to market in support of KP Enterprise Architecture strategy and KP peer organization needs (Data and Analytics, AI, Enterprise Technology Services, etc). Process reengineering to bring new cloud services to market faster while maintaining security controls and steady state operational excellence. Maintaining awareness of cloud service market trends as input into the continuously maturing KP hybrid cloud strategy. Executive Level Communication and Collaboration Executive-level communication, collaboration, and presentation skills. Communication of vision, strategy, and roadmaps. Stakeholder Management Executive-level stakeholder management and collaboration with KP Enterprise Architecture, Technology Risk Office, KP Regions / Application Teams, and KP Digital. Collaborating with KP application team stakeholders to continuously refine and improve the services this organization delivers in support of the KP application and developer community. Operational Excellence Platform and service operations management that consistently maintains secure, performant, scalable, and highly available private cloud, public cloud, and containers services. Leading large-scale investment programs with responsibility for strategy, scope, financial management, schedule, project delivery, and business outcomes. Leading execution of strategic technology selection, transformation, adoption, migration, integration, and retirements. Financial, Contract, and Vendor Management Partnering with KP Sourcing to achieve optimal contracts and pricing (hardware, software, and services). Management of 3rd party vendors in support of service delivery to KP, including related contracting, negotiations, and ongoing service delivery governance. Management and governance of offshore support organizations in the delivery of services. Leadership of technology assessments, down selection recommendations, and related proof of concepts. Exceptional Teams and Culture Function as a hybrid cloud evangelist and enabler, driving broader adoption of the KP standard cloud platforms, services, and products. Champion a positive culture, attracting and retaining the best talent, while delivering solutions with high technical quality and reliability. Consistently demonstrate integrity in words and actions which cultivate positive partnerships across the KP organization. Mentor and coach managers to create healthy execution-focused teams that balance innovation, speed, and operational performance. Support squad team members on deliverables by removing roadblocks and addressing challenges as needed. Basic Qualifications Experience Minimum five (5) years of experience leading engineering and operations teams with a strong track record of building and delivering cutting edge technology platforms and related capabilities. Minimum seven (7) years of experience leading enterprise technology strategy development in support of business needs. Minimum four (4) years of senior level experience, with significant experience and success managing complex technology initiatives involving multiple functions and/or multiple business units/regions in a corporate setting. Education Bachelor‑s degree in Computer Science, Information Systems, Business Administration, or related field, or four (4) years of experience in a directly related field. High School Diploma or General Education Development (GED) required. License, Certification, Registration N/A Additional Requirements Experience with technical innovation in a cross‑functional engineering environment. Ability to drive cross‑functional collaboration and consensus without clear authority. An ambitious and pioneering leader who has strong business acumen, experience with technology including strategy development and leading people. Preferred Qualifications Master's degree preferred. #J-18808-Ljbffr

Operates magnetic resonance imaging equipment to produce cross-sectional images (photographs) of patient's body for diagnostic purposes. Under the direction of the Chief of Radiology and the Imaging Services Director, with latitude for independent judgment, ingenuity and initiative, performs related technological functions to ensure optimal diagnostic quality of patient care utilizing efficient and safe processes. Essential Responsibilities: Performs patient studies according to set protocol including placing specified coil close to area of interest. Operates imaging and other equipment devices so that quality diagnostic services are provided, including keying commands to specify scan sequences into computer, adjusting transmitters and receivers, and keying in data on keyboard of camera to photograph images. Interviews patient to explain magnetic resonance imaging procedures to address patient concerns and exhibits a high degree of tact, courtesy and poise when interacting with patients, staff, and visitors. Ensures patient and staff safety, including explaining safety protocol, requesting removal of hazardous metal objects, alerting staff of danger or carrying metal around magnet, and monitoring patients via closed circuit TV. Orients new hires and trains MRI Technologist, students, trainees. Trains MRI Technologists I in MRI procedures. May be required to direct, check and train other MRI employees in absence of MRI Supervising Technologist. Perform other related duties as necessary. Supervisory Responsibilities This job has no supervisory responsibilities. Grade 870

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting‑edge technology, compassionate service, and world‑class user experience design. As a Sr. Site Reliability Engineer, you will be a key player in designing, building, and maintaining the cloud infrastructure that powers our healthcare applications. You will blend software engineering with systems and network administration expertise to solve complex multi‑cloud connectivity and operational challenges. Your work will directly impact patient care by ensuring our services are always available and performant. You will be responsible for the availability, latency, performance, efficiency, monitoring, and emergency response of our production environment, with a special focus on meeting stringent healthcare compliance standards like HIPAA, SOC 2, & HITRUST. What you'll do: Design, deploy, and manage scalable, secure, and highly available infrastructure on multi‑cloud platforms - AWS and GCP. Implement and manage Infrastructure as Code (IaC) using tools like Terraform, Ansible to automate provisioning and configuration. Manage containerized applications and orchestration platforms, primarily Kubernetes and Docker. Lead the architecture, implementation, and maintenance of secure cloud connectivity solutions to ensure compliant and high‑throughput data exchange with external healthcare partners. Design, implement, and maintain highly available and secure cloud network topologies (e.g., VPCs, subnets, routing tables, and peering) across multiple regions and multiple cloud technologies. Expertly configure and manage cloud load balancing (e.g., ALB, NLB, GCLB) and DNS services (e.g., Route 53, Cloud DNS) for optimal traffic distribution and low latency. Own the end-to-end lifecycle of TLS/SSL termination, key rotation, and certificate management across all load balancers to enforce stringent security postures. Design and enforce network segmentation and Zero Trust Architecture principles at the network layer to secure Protected Health Information (PHI). Perform network performance analysis and troubleshooting for latency, throughput, and connectivity issues, specifically within the cloud provider's network infrastructure. Site Reliability & Automation: Develop and implement Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to maintain and improve system reliability. Automate manual operational tasks, from deployments and scaling to incident response and recovery. Conduct blameless post‑mortems and root cause analyses to prevent recurrence of incidents. Participate in an on‑call rotation to respond to production issues and drive them to resolution. Monitoring & Application Support: Build and maintain robust monitoring, logging, and alerting systems using tools like Prometheus, Grafana, or the ELK stack. Work closely with software development teams to improve the reliability and performance of applications. Manage CI/CD pipelines to ensure safe, automated, and efficient software releases. Ensure all systems and processes are compliant with healthcare regulations and security best practices (HIPAA, SOC 2). To be successful in this role, you'll need: Required Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. 8+ years of experience in a Network Engineering or Cloud Engineering role. Strong proficiency with AWS and GCP cloud providers. Deep expertise in network observability tools and designing systems for continuous network compliance auditing against HIPAA / HITRUST standards. Expert‑level proficiency in VPC design, advanced routing protocols, IP Address Management (IPAM), and Container Network Interface (CNI) configuration. Hands‑on experience with containerization and orchestration technologies such as Kubernetes, Docker. Solid experience with Infrastructure as Code tools such as Terraform, Ansible. Proficiency in scripting and/or programming languages such as Python, Go, Bash. Experience in capacity planning, cost analysis, and justification for the architecture and design proposals. Experience working in a regulated industry (e.g., healthcare, finance) with a strong understanding of security and compliance requirements. Preferred Qualifications: Multi‑cloud & Multi‑site networking experience with AWS and GCP. Experience with Service Mesh technologies (e.g., Istio, Linkerd) to manage and secure inter‑service communication. Relevant certifications: AWS Certified Advanced Networking or GCP Professional Cloud Network Engineer. Pay Transparency Statement This is a hybrid position based out of one of our offices: San Francisco, CA, Lehi, UT, or Plano, TX. Hybrid employees are expected to be in the office two days per week. #LI‑hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at ******************************************* . $168,000 - $210,000 USD Lehi, UT Pay Range $134,500 - $168,000 USD $147,800 - $185,500 USD Why Join Us? Mission‑driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work‑life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting‑accommodations@collectivehealth.com . #J-18808-Ljbffr

A leading healthcare organization in San Francisco is looking for a Rehabilitation Services Manager to oversee multidisciplinary teams and ensure compliance with clinical standards. The ideal candidate possesses a Master's degree in relevant therapy fields and at least five years of leadership experience. Responsibilities include developing initiatives for quality improvement and advocating for patient care practices. This role also involves strategic planning and operational management across various sites to enhance patient outcomes and service efficiency. #J-18808-Ljbffr

Under the direction of the Imaging Services Director and Chief of Diagnostic Imaging, performs radiographic diagnostic imaging procedures to assist physicians in the diagnosis of disease and injuries. Operates the radiographic equipment to produce radiographic recorded images of the body. Performs technological functions to ensure optimal diagnostic quality of patient care utilizing efficient and safe processes. Essential Responsibilities: Performs specialized and routine diagnostic radiology procedures. Exhibiting a high degree of tact, courtesy, and poise, explains procedures to patient to reduce anxieties and obtain patient cooperation Prepares and positions patient for diagnostic imaging procedures. Adjusts immobilization devices to obtain optimum views of specified area of body requested by physician. Determines exposure factors based on height, weight, portion of body involved, and degree on penetration required. Moves imaging equipment into specified position. Adjusts equipment controls to set exposure factors and produce images of proper detail, density, and accuracy. Operates mobile radiologic equipment in operating room, emergency room, or at patients bedside. Assists radiologists and other qualified physicians who have a valid CA DHS RHB Supervisor Operator Permit for Fluoroscopy in fluoroscopic and special x-ray examinations. Prepares images for reading by radiologist or requesting physician. Processes images and reviews for proper identification and quality control. Performs routine maintenance, diagnoses malfunctions, and makes minor repairs on radiologic equipment, arranging for repairs as needed. Practices radiation protection techniques to minimize radiation to patient and staff. Completes forms and maintains records, logs, and reports of work performed. Orients new hires and trains students. Fills in as necessary in the absence of the Supervising Radiology Technologist. Performs other related duties as necessary. Supervisory Responsibilities: This job has no supervisory responsibilities. Grade 817

Position will support development, execution, and monitoring of ongoing Outside Medical Services strategic plan. Strong program and project management skills preferred as well as experience working with senior clinical and administrative leaders to solve complex issues. Job Summary: Serves as a lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across multiple functional tracks or workstreams. Drives business strategy, organizational alignment, and prioritization of business initiatives. Leads the work of project/program team members. Provides expertise and drives the development and implementation of business initiatives, systems, and/or processes to a desired future state. Manages complex, cross-functional projects/programs, and serves as an expert in the proactive monitoring and identification of client, project, program, and/or business risks. Designs, leads, and serves as an expert for change management plans associated with business initiatives. Leads assessment of strategic performance metrics to support business initiatives. Participates in vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures. Essential Responsibilities: * Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams. * Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others. * Serves as a lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across multiple functional tracks or workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with key stakeholder teams, third party vendors, and executive management; working with stakeholders to develop goals and set the prioritization of deliverables; developing a menu of solutions for complex, competing, or ambiguous requests; discussing involvement of business processes (e.g. change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating and resolving tough issues with stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to executive level audiences. * Drives business strategy, organizational alignment, and prioritization of business initiatives by working closely with senior executives to facilitate the development, refinement, and articulation of the business strategy; defining, developing, and evaluating performance metrics, standards, and methods to establish business success; leading the development of strategic roadmaps for solution development and deployment; collaborating with senior cross-functional stakeholders, often with competing/conflicting objectives to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives. * Leads the work of project/program team members by requesting and coordinating internal and/ or external resources based on the alignment of team member skills and project/program demands; delivering and promoting strategic vision and objectives to team members; and delivering performance feedback to team members supervisors and leadership as appropriate. * Develops requirements, or leads a team of consultants in the development of requirements for large-scale, complex, or specialized business, process, or system solutions across business domain(s) by partnering with stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and leading and overseeing the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions. * Provides expertise and drives the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; leveraging stakeholder partnerships to identify the operational needs and impact of requirements on upstream and downstream solution components; providing options and recommendations to executive management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions and domains; identifying and validating value gaps and opportunities for process enhancements or efficiencies; and leading the establishment of appropriate governance and workgroup infrastructures to accomplish strategic outcomes. * Manages complex, cross-functional projects and/or programs by coordinating stakeholders; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project/program plans; collaborating on the coordination of project/program scope, schedules, and resource forecasts; proactively monitoring and identifying project/program/business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. * Serves as an expert in the proactive monitoring and identification of client, project, program, and/or business risks, issues, and trigger events by leading the development of mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. * Designs, leads, and serves as an expert for change management plans associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with executive management, project/program champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change. * Leads the assessment of strategic performance metrics to support business initiatives by building partnerships with data analytic teams to ensure the translation of business requirements into analytic specifications; identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting advanced statistical analyses and/or testing to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis. * Serves as a lead advocate for continuous learning and professional development by keeping abreast of cutting edge industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, training seminars, and/or speaking events as appropriate; leading the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results. * Participates in vendor management as required by reviewing vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. * Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.

Remote from CA. OR, WA, CO, GA, VA, MD, HI, Washington D.C.only This role is for Medicare Risk Adjustment Overview: The Prospective Risk Adjustment Operations team is seeking a Managerial Consultant for the market engagement team to advance initiatives that enhance prospective risk adjustment performance. This role involves cross-functional collaboration to analyze data, identify opportunities, and implement solutions that improve operational effectiveness. Additionally, the Managerial Consultant will contribute to special projects and high-impact efforts shaping the program-s future, with a particular focus on supporting work across KP markets. Job Summary: Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across one or more functional tracks or workstreams. Drives business strategy, organizational alignment, and prioritization of business initiatives. Leads the work of project/program team members by requesting and coordinating internal and/or external resources. Leads the development and implementation of business initiatives, systems, and/or processes to a desired future state. Manages complex, cross-functional projects/programs, and proactively monitors and identifies client, project, program, and/or business risks. Designs and leads change management plans associated with business initiatives. Drives assessment of strategic performance metrics to support business initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures. Essential Responsibilities: + Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome. + Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions. + Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across one or more functional tracks or workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and executive management; working with stakeholders to develop goals and set the prioritization of deliverables; developing a menu of solutions for ambiguous requests; discussing involvement of business processes (e.g. change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating tough issues to stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to various executive level audiences. + Drives business strategy, organizational alignment, and prioritization of business initiatives by working closely with executives to facilitate the development, refinement, and articulation of the business strategy; defining, developing, and evaluating performance metrics, standards, and methods to establish business success; developing strategic roadmaps for solution development and deployment; collaborating with cross-functional stakeholders, often with competing/conflicting objectives to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives. + Leads the work of project/program team members by requesting and coordinating internal and/ or external resources based on the alignment of team member skills and project/program demands; delivering and promoting strategic vision and objectives to team members; and delivering performance feedback to team members supervisors and leadership as appropriate. + Develops requirements for large-scale complex business, process, or system solutions within assigned or across business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions; and leading team members in the development process as appropriate. + Leads the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; engaging stakeholders to identify the operational needs and impact of requirements on upstream and downstream solution components; providing options and recommendations to executive management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions and domains; identifying and validating value gaps and opportunities for process enhancements or efficiencies; and establishing appropriate governance and workgroup infrastructures to accomplish strategic outcomes. + Manages complex, cross-functional projects and/or programs by coordinating stakeholders; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project/program plans; collaborating on the coordination of project/program scope, schedules, and resource forecasts; proactively monitoring and identifying project/program/business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. + Proactively monitors and identifies client, project, program, and/or business risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. + Designs and leads change management plans associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with executive management, project/program champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change. + Drives the assessment of strategic performance metrics to support business initiatives by working closely with data analytic teams to translate business requirements into analytic specifications; identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting advanced statistical analyses and/or testing to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis. + Serves as an advocate for continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, training seminars, and/or speaking events as appropriate; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results. + Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. + Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures. Minimum Qualifications: + Bachelors degree from an accredited college or university and Minimum six (6) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business Administration, Public Health, Health Services Administration, or related field and Minimum four (4) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum nine (9) years experience in consulting, project management, data analytics, operations or a directly related field. Additional Requirements: + Knowledge, Skills, and Abilities (KSAs): Business Acumen; Change Management; Negotiation; Business Process Improvement; Creativity; Applied Data Analysis; Financial Acumen; Business Relationship Management; Conflict Resolution; Managing Diverse Relationships; Process Validation; Project Management; Risk Assessment; Service Focus; Requirements Elicitation & Analysis Preferred Qualifications: + Three (3) years of experience working in physician HR strategic consulting. + Three (3) years of experience working with policy, regulatory, licensure, and compliance operations. COMPANY: KAISER TITLE: Managerial Consultant IV, Prospective Medicare Risk Adjustment LOCATION: Oakland, California REQNUMBER: 1385042 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

The Sr. Pathologists Assistant provides anatomic pathology services under the control and supervision of a pathologist by assisting in the preparation and performance of human surgical specimen dissection and human postmortem examinations. The Sr. Pathologists Assistant, by virtue of his/her experience and competency in the role, provides oversight of gross room, including special techniques and special studies, and may function as a mentor to less experienced Pathologists Assistants and pathology technician assistants (PTAs). Essential Responsibilities: * Obtains biological specimens for analysis; and, upon direction of the pathologist performs special procedures such as coronary artery perfusion studies, tumor triage, and faxitron (x-ray). * Under the supervision of a pathologist, prepares human surgical specimens for gross description and dissection, including but not limited to: describes gross anatomic features, dissects surgical specimens and prepares tissue for histological examination. Assures appropriate specimen accessioning, obtains the clinical history and photographs all pertinent specimens and microscopic slides as directed by a pathologist(s). Obtains the patient medical chart and other pertinent data for review with the attending pathologist. * Under the direction of a pathologist, performs postmortem examinations which may include: external examinations, in situ organ inspections, evisceration, dissection and dictation or recording of data such as organ weights, presence of body fluids and gross anatomic findings. Selects and prepares gross tissue section for frozen section analysis. Photographs body, organs, and other pertinent specimens. Gathers and organizes clinical information and data for completion of the autopsy report. Ascertains proper legal authorization for autopsy as directed by a pathologist(s). * Coordinates autopsy paperwork with medical center leadership, house supervisor, and Next of Kin. * Coordinates with multiple stakeholders including physicians, managers, Regional staff and vendors. * May perform duties relating to the administrative maintenance of surgical pathology protocols, reports/data including filing reports, protocols, photographic and microscopic slides and assures completion of coding. * Participates in preparing cases for tumor board and participates in Grand Rounds as necessary. * Knowledgeable in Pathology information system. * Follow-up on courier pick-ups, in-depth troubleshooting. * Assists in Survey readiness for College of American Pathologists and Joint Commission inspections. * Provides oversight of gross room, including special techniques and special studies, and may function as a mentor to less experienced Pathologists Assistants. * Accountable for oversight/supervision/training of gross room staff (PTAs), including special techniques and special studies. Knows all tasks assigned to PTAs well enough to give guidance, train, and perform as necessary. * Assists or manages schedule creation (core staffing). * Confers with the pathologists to identify the special techniques and procedures that will be necessary (e.g., histochemical, immunofluorescence, toxicological, viral, or electron microscopic studies, cultures, smears, etc.) and notifies all personnel involved. * Prepares tissue samples, slides, blocks, and appropriate requisitions for specialized testing to outside facilities. * Serves as an operational leader to the pathology department. * May collaborate with the pathologists, managers, and others on performance improvement activities and change initiatives. * Communicates effectively both within and outside the department. * Engage pro-actively in process improvement projects including coordinating with different medical subspecialties. * Responsible for assuring proper maintenance of equipment, provides adequate supplies, and maintains cleanliness of the surgical pathology suite. * Assists in the organization and coordination of anatomic pathology conferences. * Attends Certified Pathologists Assistant peer group meetings and implements region-wide changes.

The Lead Product Consultant is accountable for shaping and executing the sales technology strategy to achieve critical KPIs, OKRs, and enterprise strategic goals. This role serves as the product owner across assigned sales platforms, translating business objectives into a prioritized roadmap of capabilities and enhancements while leveraging and influencing OEM product roadmaps to improve system performance, reliability, scalability, and user experience. The consultant partners closely with Sales, Operations, IT, and external vendors to drive alignment, manage dependencies, and ensure solutions are delivered with measurable impact. This role owns outcome-based performance metrics, proactively identifies risks and optimization opportunities, and ensures the sales technology ecosystem continuously evolves to support growth, compliance, and operational excellence.Job Summary: Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Contributes to business strategy and supports organizational alignment and prioritization of business initiatives. Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of business initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures. Essential Responsibilities: Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome. Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions. Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across one or more functional tracks or workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating tough issues to stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to various senior level audiences. Develops requirements for complex business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions; and leading team members in the development process as appropriate. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies. Contributes to business strategy and supports organizational alignment and prioritization of business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives. Serves as a advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results. Manages complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. Participates in and may lead change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with management, project champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change. Performs data analyses to support business initiatives by identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis. Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures. Click here for Important Additional Job Requirements. Share this job with a friend You may also share this job description with a friend by email or social media. All the relevant details will be included in the message. Click the button labeled that is next to Submit. Minimum Qualifications: Bachelors degree from an accredited college or university and Minimum five (5) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business, Public Health, or a directly related field and Minimum three (3) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum eight (8) years experience in consulting, project management, data analytics, operations or a directly related field. Additional Requirements: Knowledge, Skills, and Abilities (KSAs)\: Business Acumen; Change Management; Negotiation; Creativity; Applied Data Analysis; Financial Acumen; Conflict Resolution; Managing Diverse Relationships; Process Validation; Project Management; Risk Assessment; Service Focus; Requirements Elicitation & Analysis

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. The Data Engineering Platform team is responsible for building the foundational data systems that power Collective Health's operations and insights. Our team enables reliable, governed, and scalable data flows that support analytics, data science, and external reporting across the company. The Data Ingestion & Modeling team focuses specifically on transforming raw data into robust, trusted data warehouse models that serve as the single source of truth for downstream use. As a Staff Data Engineer, you'll lead the technical strategy and execution for the ingestion and modeling layer of our data platform. You will work hands-on to design, build, and optimize data pipelines and dimensional models, while also setting technical direction and mentoring a small team of 2-4 data engineers. This is a key technical leadership role-not a people management role-that will shape how we transform raw data into clean, analytics-ready datasets. You'll report to the Director of Data Engineering Platforms and work closely with peers across analytics, product, and operations to deliver data solutions that matter. What you'll do: Lead technical design and implementation of ingestion and transformation pipelines from various source systems into our centralized data warehouse. Develop, maintain, and evolve dimensional models (facts and dimensions) to support analytics, reporting, and data science. Partner with data analysts, product managers, and domain experts to ensure models are aligned with business needs and definitions. Review code, mentor teammates, and raise the bar on engineering quality and operational reliability. Own and improve the team's ELT workflows, including orchestration, testing, observability, and CI/CD practices. Drive consistency and reuse across domains through shared data modeling patterns, frameworks, and tools. Help prioritize technical debt and contribute to long-term architecture decisions in collaboration with other data platform leads. To be successful in this role, you'll need: 12+ years of experience as a data engineer or analytics engineer, with deep experience designing and building data warehouse models. Expertise in modern ELT pipelines, data modeling (especially dimensional models), and warehouse technologies like Snowflake, Databricks, or BigQuery. Strong proficiency in SQL and at least one programming language (e.g., Python or Scala). Experience working with orchestration tools such as Airflow or DBT to manage pipeline workflows. A strong sense of data governance, data quality, and testing best practices. A collaborative mindset with the ability to influence and guide peers through technical leadership, not management. Experience in healthcare or other regulated data environments is a plus, but not required. Pay Transparency Statement This is a hybrid position based out of one of our offices: San Francisco, CA, Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office two days per week.#LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for 330000 stock options and benefits like health insurance, 401k, and paid time off . Learn more about our benefits at ******************************************** San Francisco, CA Pay Range$194,670-$243,500 USDLehi, UT Pay Range$155,500-$194,000 USDPlano, TX Pay Range$171,000-$213,500 USDWhy Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: *********************************************

Provides remote consultative and supportive nursing care to Intensive Care Units (ICU) to multiple medical centers utilizing in room camera and EPIC technology from a remote, centralized hub. Collaborates with ICU doctors and nurses provide timely intervention for critically ill patients to achieve optimal patient outcomes. Essential Responsibilities: Performs video monitoring and assessment of ICU patient data. Performs safety rounding of ICU patient rooms. Collaborates with the ICU doctor located in the remote hub to ensure timely consultation and intervention on ICU patients requiring immediate intervention. Responds to request by ICU RNs for nursing care consultation on ICU patients. Works remotely with bedside nurses in providing real time, clinical decision support for ICU patients with conditions requiring immediate attention such as physiologic changes resulting from actions or inactions of the care team during evening and night shifts. Collaborates in continuous performance improvement activities with remote interprofessional teams ito achieve optimal patient and family outcomes. Leverages technology in gathering and evaluating quality metrics as a means to measure and report on patients data. Reviews critical care quality metrics. Basic Qualifications: Experience Five (5) years minimum RN experience working in Intensive Care Units (ICU) Education Bachelors degree in nursing, business administration, economics, health care administration, operation research, public health administration, or other related field. License, Certification, Registration Critical-Care Registered Nurse Knowledge Professional - Adult (AACN) within 12 months of hire OR Critical-Care Registered Nurse Knowledge Professional - Pediatric (AACN) within 12 months of hire OR Critical Care Registered Nurse Certificate within 12 months of hire OR Critical-Care Registered Nurse Knowledge Professional - Neonatal (AACN) within 12 months of hire OR Critical-Care Registered Nurse (Tele-ICU) - Adult (AACN) within 12 months of hire Registered Nurse License (California) Additional Requirements: Must be able to work in a Labor/Management Partnership environment. Preferred Qualifications: One (1) year of Quality RN experience, ICU supervisory or Clinical Nurse Specialist specializing in Critical Care. Masters degree in Nursing or related field. Critical Care experience 5 years or greater. CCRN or CCRN-K within 1 year of hire. Master's degree preferred

Under the direct supervision of a licensed therapist, provides evaluation and treatment for communication disorders. Essential Responsibilities: + Provides assessment and treatment of communication and swallowing disorders for both adult and pediatric populations. Administers diagnostic tests and implements appropriate treatments. + Advises physicians and patients of test results. + Trains for competency on performing videofluroscopic swallow studies. + Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees. Basic Qualifications: Experience + N/A (This is a 9-12 month internship program). Education + Masters degree in Speech Language Pathology required by date of hire. License, Certification, Registration + Speech-Language Pathology Required Professional Experience License - Temporary (California) required at hire + National Provider Identifier required at hire + Basic Life Support required at hire Additional Requirements: + Must be able to work in a Labor/Management Partnership environment. Preferred Qualifications: + N/A COMPANY: KAISER TITLE: Speech Clinic Fellowship Year Intern, Pediatrics LOCATION: Santa Rosa, California REQNUMBER: 1364376 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. Our team of engineers are working on cutting-edge conversational AI to transform the member and client experience. By developing innovative voice and messaging solutions, we ensure seamless, intuitive service across every digital touchpoint As the Staff Conversational AI Engineer, you will be at the forefront of architecting, designing and implementing intelligent and natural conversational solutions. You will work hands-on with Google's CCAI suite, including Dialogflow CX, Agent Assist, Vertex AI and CCAI Insights, to create seamless and personalized user journeys. Your work will directly contribute to improving member satisfaction, streamlining internal workflows, and solidifying Collective Health's position as an innovator in the healthcare industry. What you'll do: Lead the architecture, design, development, and deployment of sophisticated conversational AI applications on the Google CCAI platform to serve a variety of consumer and internal use cases. Architect and build robust, scalable, and maintainable conversational flows and virtual agents using Google Dialogflow CX and DialogFlow APIs. Define processes and optimize them continuously for seamless migration of agents across various environments. Integrate and optimize Google Agent Assist to empower our member-facing teams with real-time guidance and support. Leverage CCAI Insights to analyze conversation data, identify trends, and continuously improve the performance and effectiveness of our AI-driven interactions. Provide technical leadership and mentorship to a team of engineers, fostering a culture of innovation and excellence in the AI space. Collaborate closely with product managers, designers, and other engineering teams to define the product vision, roadmap, and user experience for conversational AI initiatives. Manage stakeholder expectations and communicate technical concepts and project progress to both technical and non-technical audiences. Stay at the forefront of advancements in conversational AI, natural language processing (NLP), and large language models (LLMs), and champion the adoption of new technologies and best practices. To be successful in this role, you'll need: Proven, hands-on experience in designing, building, and launching production-level conversational AI experiences is essential for success in this role. 12+ years of Software Development experience of which 5+ years is in CCAAS designing high-concurrency, omnichannel communication platforms. In-depth knowledge and practical experience with the Google Cloud Contact Center AI (CCAI) platform, including Dialogflow CX, Agent Assist, and CCAI Insights. Strong understanding of natural language understanding (NLU), natural language generation (NLG), multi-language support and the principles of conversational design. Experience in training chatbots by analyzing historical chat conversations or large amounts of user generated content and process data Practical knowledge of formal syntax, formal semantics, corpus analysis, dialogue management Experienced in prompt engineering, building, enhancing and maintaining custom RAG pipelines. Proficiency in javascript and in one or more languages such as Python or Java. Experience with API integrations and connecting conversational interfaces with backend systems and data sources. Demonstrated ability to lead and mentor engineering teams, with a passion for sharing knowledge and fostering technical growth. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders. A strategic mindset with the ability to translate business needs into technical solutions and a long-term vision for conversational AI. Knowledge of training and tuning topic modelling algorithms like LDA and NMF is a huge plus. Be a part of incident management/24*7 support for CCaaS on rotation basis. Understanding of training classical Machine learning algorithms along with an understanding of choosing the right evaluation metric A bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. Nice to Have: Experience Optimizing LLM engines. Experience building AI applications with Claude, OpenAI or LLaMa models. Pay Transparency Statement This is a hybrid position based out of one of our offices: San Francisco, CA, Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office two days per week.#LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for 330000 stock options and benefits like health insurance, 401k, and paid time off . Learn more about our benefits at ******************************************** San Francisco, CA Pay Range$194,670-$243,500 USDLehi, UT Pay Range$155,500-$194,000 USDPlano, TX Pay Range$171,000-$213,500 USDWhy Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: *********************************************

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. We're on a mission to transform the healthcare experience from confusing and complicated to empowering and trustworthy. We are looking for a stellar Member Engagement and Marketing Leader to build and execute on our member engagement strategy, ensuring our members and their families better understand and use their health and benefits, regardless of their digital literacy, location, or language. This role blends the best of Engagement Marketing with Product Marketing excellence. You will be a critical bridge between Marketing, Product, and our member-facing teams, playing a vital role in shaping how our diverse member base experiences and navigates their benefits. Reporting to the Head of Brand & Experiential Marketing, you will define and execute a comprehensive, compliant, and culturally sensitive omnichannel communication strategy. You will be responsible for communication journeys within our app (in partnership with UX Content Design, Insights and Product), across member advocacy (in partnership with Member Advocacy leadership), and IRL by owning Collective Health's Open Enrollment strategy and execution as well as member communications via the client. You will play a vital role in engaging with our top customers to understand their member communication needs and develop flexible, customizable options and reporting around member communications and engagement. You will be responsible for gathering insights, structuring and prioritizing marketing and member engagement initiatives, and executing a strategic plan that leverages our technology and creative capabilities. Success in this role is measured by your ability to deliver clear, compliant, consistent, and impactful communications at scale to all members, balancing customer requirements, the Collective Health brand and sensitivity for diverse member preferences. What you'll do: Own and drive the omnichannel member engagement strategic plan for all member communications, prioritizing initiatives based on business objectives, client needs, regulatory requirements, and the diverse digital and lingual needs of our member base. Serve as the client point of contact for all member engagement activities, maintaining a strong relationship with critical clients including jumbo employers. Define product requirements for member communications and set the vision for program enhancements in close partnership with Product Management, UX Content Design, and Product Marketing. Serve as an advocate for cohesive, effective, and inclusive member communications across the organization, ensuring alignment with brand standards and legal requirements for all members, across various outreach channels (e.g., email, in-app, SMS, web, and in-person/experiential channels). Define and track key engagement and growth metrics to measure the effectiveness of communication initiatives across all member segments and identify areas for improvement. Define organization-wide communications governance program, lead change management, and align stakeholders across the organization including Product, Engineering, Legal, and Commercial, including leading system migrations to implement a best-in-class communications technology system. Lead the execution of marketing automation campaigns, establishing the requirements for a flexible tech stack, data pipelines and dynamic content templates to deliver flexible, personalized communications at scale. Ensure internal and client reporting and customization capabilities are robust. Partner crossfunctionally with Product, Insights, Product Marketing, Member Advocacy, Population Health, Client Success, Legal, Brand, UX Content Design, and others to conduct research, develop communication strategies, and execute tactics that adhere to Collective Health guidelines, uphold accessibility standards, and meet all necessary regulatory obligations. Communicate progress, insights, and recommendations clearly and routinely to internal and external stakeholders. Lead and grow a high-performing team to execute on member engagement commitment, including Open Enrollment, email/SMS/app/phone/AI campaigns, and cross-channel outreach. Establish and evangelize processes and practices that standardize communication development and execution, and uphold quality standards. To be successful in this role, you'll need: 12+ years of experience in member/customer engagement, product-led growth marketing, or product marketing, with a strong focus on multi-channel campaign strategy and execution within a regulated environment. A bonus if you have experience in B2C product-led growth. Proven experience in driving member engagement in the health benefits space with experience managing relationships with jumbo employers. Deep understanding of marketing principles, testing and analytics, automation platforms, conversion optimization, and performance metrics across various digital and non-digital channels. Experience managing a team, with ability to coach and direct both individual contributors and leaders, as well as manage external vendor relationships to produce content and engagement assets. Proven experience developing and executing effective omnichannel campaign strategies that leverage segmentation, targeting, personalization, and experimentation. Demonstrated understanding of key regulations impacting member communications in the health benefits space, including ERISA & HIPAA or experience in healthcare. Strong organizational and project management skills, with the ability to manage multiple projects simultaneously and provide timely feedback to stakeholders. Strong cross-functional collaboration Ability to balance strategy with excellent execution-this requires hands-on focus in addition to team leadership. Experience with specific communication or marketing automation platforms (e.g., Customer.io, Google Messages for SMS, Hubspot); bonus points if you have also led or supported content or communication system migrations. Experience with user research methodologies involving diverse populations, including those with varying levels of digital literacy. Bachelor's degree or equivalent experience (6+ years) in a relevant field. Basic understanding of localization and the considerations for communicating with audiences in different languages. Exceptional writing and editing skills, with a high quality bar and a meticulous approach to brand and style adherence. A firm grasp on good communication design, information architecture, and how audiences interact with landing pages, forms, and app or web interfaces. You can anticipate, spot, and fix friction points in a conversion path, and don't just write an email but inform its performance. Nice to have - Experience or interest in behavioral science techniques, and how to leverage different techniques to inspire engagement and encourage behavior change. Nice to have - Demonstrated experience with crisis communications and the ability to handle difficult, emotional, or public complaints with empathy, speed, and de-escalation skills. Experience with Customer.IO is a plus Willingness to travel, approx 25% of time Pay Transparency Statement This is a hybrid position based out of one of our offices: San Francisco, CA, Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office two days per week.#LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for 200,000 stock options and benefits like health insurance, 401k, and paid time off . Learn more about our benefits at ******************************************** San Francisco, CA Pay Range$149,350-$187,500 USDLehi, UT Pay Range$119,500-$149,500 USDPlano, TX Pay Range$132,000-$165,000 USDWhy Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: *********************************************

This role requires up to 50% travel As part of the Kaiser National Contracting Department, this position plays a key role in building and operationalizing a unified National Provider Relations structure and framework. The role partners closely with the National Provider Relations leader to standardize processes, strengthen communication pathways, and support the development of a scalable, enterprise-wide model that enhances provider engagement across all markets. It also provides in-person provider relations support, serving as a direct liaison to providers to reinforce relationships, address operational concerns, and ensure consistent delivery of the national strategy at the local level. Job Summary: In addition to the responsibilities listed below, this position is also responsible for aiding the planning and development of provider satisfaction strategies to improve network relationships and enhance provider engagement; supporting the development of provider relations programs to facilitate effective provider communications and problem resolution; and creating and distributing standard media materials (e.g., articles and newsletters) and publications to providers independently; ensuring providers adhere to regulatory and contractual requirements; escalating standard and nonstandard compliance issues to appropriate parties; gathering materials to support organizational responses to regulatory audits; and beginning to deliver provider education and/or onboarding. Essential Responsibilities: * Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome. * Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team. * Supports continuous improvement efforts by: organizing provider, claims, and contracting data to assist the team in identifying and/or consulting on continuous improvement opportunities across the contract ecosystem (e.g., identifying business and operational disparities between organizational and provider expectations, constraints, and risks to accessible care, building and maintaining relationships); engaging in the implementation of process improvement initiatives to aid providers and business goals; and may also include supporting standard and non-standard analyses of provider and market data to develop recommendations for improvement initiatives. * Ensures contract commitments are met by: organizing provider data in appropriate data platforms and supporting the consultation of provider compliance; documenting provider activities and/or supporting the collaboration with alternate stakeholders to ensure compliance with contract terms and conditions; and following guidelines to ensure provider compliance with state and federal regulations as well as KP policies and procedures. * Supports contract strategy development by: executing tasks to support strategies that improve access to patient care while managing outside service costs, with minimal supervision; collaborating with team members to provide consultation on local service delivery planning to aid in the achievement of provider priorities and strategies; engaging in collaborative cross-functional workgroups and/or executing on strategies to meet the unique needs of diverse stakeholders; and participating in and/or beginning to conduct peer training for new hires and contingent workers (e.g., establishing contract language, determining payment rate parameters, defining workflow and business processes, and ensuring cross-training across all service lines). * Supports the growth of the Provider Network by: researching and evaluating potential partners/alliances for assigned service area to fill service gaps or decrease costs in current service offerings; developing trusting relationships with providers to understand their role in the external network; serving as a liaison between providers and KP by completing communication tasks independently (e.g., contract compliance such as access, availability, referral operations, and/or supporting member complaints); and supporting provider site visits, daily interactions, and ad hoc meetings by organizing components of itineraries and agendas, gathering credentialing materials, and/or supporting the initiation of this process. * Contributes to provider satisfaction by: using comprehensive foundational knowledge of provider/contract operations to consult on issues that arise from contract configuration/interpretation and/or related to claims/disputes, billing, payment, reimbursement, other operational issues, and/or directories; contributing to tasks to ensure requests for information, questions, and problems are identified, documented, and addressed in a timely manner; and creating training materials to aid provider education and orientation on health plan systems, processes, and/or credentialing.

As part of the Strategic Transformation & Process Optimization team, you will drive strategic changes and optimization to enhance efficiency, effectiveness and performance outcomes for our Revenue Cycle operational teams. We are part of the larger Enterprise Operations Support team, partnering with and providing support for end-to-end revenue cycle processes. As the Coding & HIM Ops Process Director, you will be responsible for HB coding, PB coding, HIM Ops and CDI process management, driving standardization, best practice and process excellence across the enterprise. Oversees and directs team(s) of consultants to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Directs the development and implementation of complex business initiatives, systems, and/or processes to a desired future state. Drives the development of business strategy and ensures alignment and prioritization of long-term organizational objectives and business initiatives. Oversees the management of complex projects or project components, directs large and complex change management plans, and directs team members in performing complex data analyses to drive business initiatives. Oversees vendor management as required. Monitors and takes accountability for the compliance of team work activities by ensuring business plans and team members adhere to relevant policies and procedures. Essential Responsibilities: * Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs. Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact. * Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and / or services meet member requirements and expectations while aligning with organizational strategies. Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues. Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives. * Oversees and directs team(s) of consultants to ensure the alignment, buy-in, and coordination of diverse stakeholders and business owners to drive the implementation of successful business initiatives and projects across multiple functional tracks or complex workstreams by ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with key stakeholder teams, third party vendors, and executive management; partnering with lead stakeholders to develop goals and set the prioritization of deliverables; driving business processes (e.g. project change management, communication) and setting the direction necessary for the delivery of business initiatives; communicating and resolving tough issues with stakeholders while preserving an independent perspective; and making formal presentations and providing reports to executive level audiences. * Directs the development of requirements for complex or specialized business, process, or system solutions spanning multiple business domain(s) by leveraging partnerships with key stakeholders and cross-functional teams as appropriate; providing guidance in the use of multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and overseeing the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions. * Directs the development and implementation of complex business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact current and future business operations across multiple domains; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to executive management and business stakeholders on how to integrate solutions and deliverables with current systems and processes across regions or domains to ensure growth; and directing the identification and validation of value gaps and opportunities for process enhancements or efficiencies. * Drives the development of business strategy and ensures alignment and prioritization of long-term organizational objectives and business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; partnering with executive stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; reviewing and refining strategic plans and performance metrics as appropriate; and overseeing a portfolio of diverse and complex initiatives to ensure delivery of measurable results and alignment with strategic objectives. * Serves as a lead advocate for continuous learning and professional development by keeping abreast of cutting edge industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, and speaking events; leading the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results. * Oversees the management of complex projects or project components by identifying and coordinating stakeholder contacts; assembling team based on project needs and team member strengths; monitoring the progress of developing, analyzing, and managing project plans; negotiating and managing project schedules and resource forecasts; managing project financials and deliverables; proactively monitoring and identifying project or business initiative risks, issues, and trigger events which may impact long-term organizational business objectives; developing mitigation plans and strategies; and resolving risks or issues as appropriate. * Directs large and complex change management plans associated with business initiatives by leveraging and developing stakeholder relationships o obtain support and buy in for changes; partnering with executive management, project/program champions, and business owners to communicate and align improvement initiatives to set long-term business objectives; and empowering stakeholders to embrace a change management mindset, understand intent and purpose, and foster a culture of change. * Directs team members in performing complex data analyses to drive business initiatives by recommending appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; and identifying and alleviating risks through data-driven analysis. * Oversees vendor management as required by setting the standards for vendor performance levels; ensuring service level agreements are met; overseeing the management of vendor invoices; and partnering with rement and/ or Legal to develop service level and/or scope of work agreements as appropriate. * Monitors and takes accountability for the compliance of team work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.

A leading healthcare organization is seeking an Executive Director for Cloud Platform Services and Operations in Pleasanton, CA. This role involves overseeing the cloud strategy, leading teams in both public and private cloud operations, and ensuring operational excellence. The ideal candidate will have extensive experience in cloud technologies and a strong record of managing complex technology initiatives. Key benefits include a dynamic work environment and opportunities for professional growth. #J-18808-Ljbffr

The Registered Nurse (RN) II is a professional caregiver who assumes responsibility and accountability for a group of patients for a designated time frame. The RN II provides care to patients via the therapeutic use of self, the nursing process, the environment and instrumentation, and other health care team members. Essential Responsibilities: Performs assessment/data collection in an on-going systematic manner, focusing on physiologic, psychosocial, cultural, spiritual and cognitive status; also nutrition, pain, patient/family education, family involvement and patient advocacy. Formulates a goal-directed plan of care when and where appropriate to do so. Implements care in a thorough, skillful, consistent, and continuous manner. Establishes priorities or patient care based on essential patient needs and available unit resources of time, personnel, equipment, and supplies. Identifies patient/family learning needs and acts to meet them. Demonstrates an awareness of and sensitivity to patient/family rights, age specific needs, cultural and ethical beliefs. Provides/coordinates care for patients/patient populations. Establishes effective working relationships with members of the health care team, patients, and families. Acknowledges staff rights and cultural and ethical beliefs. Delegates appropriately and coordinates duties of health care team members. Evaluates effectiveness of care given by health care team members. Utilizes effective communication methods and skills, following lines of authority, as appropriate. Demonstrates knowledge of and applies safety principles as identified within the institution. Performs efficiently in emergency patient care situations following established protocols, remaining calm, informing appropriate persons, and documenting events. Demonstrates responsibility and accountability for own professional practice. Participates regularly in staff development activities for unit and department personnel. Demonstrates knowledge of legal issues, including patient confidentiality and risk management in all aspects of patient care and unit functioning. Participates in unit and Department Performance Improvement activities as directed. Participates in nursing research activities as requested. Identifies and solves problems effectively. Demonstrates a service philosophy in all interactions with patients, families, and all members of the health care team. Provides data for staffing decisions and demonstrates flexibility in the resolution of staffing issues; demonstrates flexibility when floating to other units upon requests. Demonstrates proficiency in the use of computers and telecommunication modalities in documenting, tracking and conveying information. Ability to navigate in a windows environment, utilizing a mouse and the ability to learn electronic medical record system application. Perform other related duties as necessary. Formulates a goal-directed plan of care that is prioritized and based on determined nursing diagnosis and patient outcomes. Identifies patient/family learning needs and implements appropriate measures. Demonstrates sound knowledge base and actions in the care of a designated patient population. Participates regularly in staff development activities for unit and Department of Nursing personnel. Documents patient care and unit activities in a timely, accurate, and concise manner. If no qualified candidate, may be willing to train in the specialty areas listed below. Candidates in training are required to obtain appropriate certifications within 6 months of hire or transfer into unit. Basic Qualifications: Experience Three (3) years of experience as a Staff Nurse and demonstrated certifications and competency in bed units of assignment as outlined. One year recent experience (within the last 3 years) in L&D. Education High School Diploma/GED Graduate of an accredited registered nursing program and completion of the current hours required by the BRN of RN student clinical experience; OR Graduate of registered nursing program and either: 1) 2000 hours of RN experience in clinical area of specialty from a licensed acute care facility within three (3) years of graduation; or 2) graduate of an accredited licensed vocational nursing program that includes clinical student experience in acute care and has worked 2000 hours as a licensed vocational nurse within the clinical area of specialty within three (3) years before graduation or (3) currently enrolled in an accredited entry level MSN program and has completed pre-licensure requirements to practice nursing. License, Certification, Registration Registered Nurse License (California) Neonatal Resuscitation Program Basic Life Support Additional Requirements: Demonstrated knowledge of the RN scope of practice Demonstrated commitment to service orientation (members, staff, providers) Demonstrated effective written and oral communication skills (in English) Good interpersonal skills Also refer to Position Specifications outlined in the appropriate collective bargaining agreement. Current ACLS certification may be required in some units. Successful completion of a Fetal Monitoring Interpretation Competency within the first three months of hire may be required. May be expected to cross train to at least 1 other Maternal Child Health/Family Centered Care area with appropriate certifications. Must complete circulating and recovery competencies as required. Willingness to scrub may be required. Preferred Qualifications: Completion of AWHONN L&D course preferred. Successful completion of advanced fetal monitoring course preferred within the last 2 years.