Collector jobs in Arizona

Live your best (work) life at TruWest Credit Union! Do you like knowing what tomorrow will bring? And the day after? And the day after that? Same, us too! At TruWest, we offer steady work schedules that makes it easy for you to plan (work) life around. Self-care is important. So why not get paid for it? TruWest offers paid time off and we also observe all Federal Holidays which gives you 11 more days a year to spend on YOU or hanging out with family, friends or furbabies (bonus)! Benefits? We've got you covered (get it?)! We offer first day medical, dental, vision and 401(k). We'll even help you save for retirement by matching your 401(k) contributions. Don't even know what a 401(k) is? That's okay, we'll show you the ropes and you'll learn a ton about finances, loans, accounts and planning for your future. We want you to know all about our products and services so you can help our members. Don't believe us? Just check out our video that highlights all the amazing things we do here: ************************************** Pay range from $27.04/hr. - $30.05, depending upon experience. If you're into Collections and love working with members and looking for a place to call home, you've found it. What are you waiting for? Apply now! Summary of Responsibilities: Providing spontaneous service excellence to members, employees and business associates; demonstrating the values shown on TruWest's Vision, Mission, Values card. The position is responsible for collection follow-up on delinquent accounts including locating members in which we do not have a current address. In addition must be thoroughly knowledgeable of the legal aspects of collection and possess a working knowledge of bankruptcy. Must be able to work with the more difficult members. Must be knowledgeable about the credit union's products and services in order to identify cross-selling opportunities that will benefit the member. Must have a high school diploma or equivalent. Qualifications: Education: High School diploma or GED Experience: Must have 2 years or more of collection experience that includes the use of an On-line Collection system and experience working on a predicative dialer. Knowledge and Skills: Individual must have good oral and written communication skills, as well as strong interpersonal skills. Must have strong organizational skills, ability to prioritize workload and work independently. Must be able to work flexible hours and be capable of making decisions within the scope of responsibility, while working with the member. The position requires intermediate computer skills that include Microsoft Word and Excel. Primary Duties and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Sound collection follow-up on delinquent accounts. All delinquent loans in the collection work queue should be worked by phone each day. * Provide detailed documentation on the collection system to explain the action taken or the promise made. * Follow credit union policies for compliance with all laws and regulations, specifically, but not limited to, the Bank Secrecy Act, Security Policies and Confidentiality Policies. Secondary Duties and Responsibilities: * Analyze loans to determine when repossession of collateral is necessary and to make a proper recommendation. * Determine when legal action is necessary to protect the assets of the credit union and recommend what legal action is necessary to the Collections Manager. * Utilize all legal means to locate members who have moved and left no forwarding address. * Assist branch and department staff when they call on a member with a collection flag or memo. * Review revolving lines of credit and recommend cancellation when appropriate. * Assist with the training of less experienced collectors.

What we are looking for NextCare Urgent Care is looking for a Billing Coordinator to be a part of our Urgent Care Team. Responsibilities The Billing Coordinator will be responsible for the daily billing of claims for all carriers. This position will monitor and distribute the APN reports from the clearinghouse and insurance carriers and communicate this information back to the Billing Supervisor. This position will also assist in the posting of contractual, courtesy adjustments, as well as monitoring contractual analysis reports. This position will be assist with the table maintenance of the electronic billing system and clearinghouse information flow. They will be responsible for communicating billing trends to the manager as well as patient statement processing. How you will make an impact The Billing Coordinator supports the organization with the following: * Responsible for the daily billing of claims to insurance carriers based on contract requirements. * Help train new employees with NextGen, contracts, and business office Policies and Procedures. * Monitor and distribute the APN reports generated by the clearinghouse and insurance carriers. * Help post contractual adjustments and transfer deductibles to patient accounts. * Assist with claim resubmission projects when necessary. * Assist in maintaining Navicure with Waystar. * Assist with reviewing accounts that have partial or under payments. * Clean out daily the clearinghouse rejections and claims with errors held in the system. * Post adjustments to accounts based on contractual rates and deductibles. * Review accounts to determine if billed correctly. * Assist other members of the team as needed. Essential Education, Experience and Skills: Minimum Education: High School diploma or equivalent. Experience: * Must have two years' experience billing, collections, payment posting, and electronic and paper claims. * Experience with Managed Care contracts, Medicare and AHCCCS. * Basic insurance knowledge, reading patient eligibility and benefit coverage details. * Experience with revenue cycle and reimbursement in a healthcare facility. * Microsoft Programs, Windows, Excel, Word, and Teams. * Internet browser knowledge (basics) for Edge or Chrome. Valued But Not Required Education, Experience and Skills: Experience: Medical collections experience; NextGen software experience: Previous supervision experience in the healthcare field is helpful, Waystar Clearinghouse, Payer Provider Portals, and Basic Terminology of Medical Billing Practices.

Hours: 40 Pay Details: $23.25 - $30.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Personal & Commercial Banking Job Description: Debt Specialist III reduces losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts. Depth & Scope Performs multiple and/or diverse tasks that cover a wide range of complexity Requires advanced skills and expertise in a range of products and services, processes, procedures and systems or requires deep skills in a set of focused areas Understands how related teams coordinate their efforts and resources to achieve objectives of a unit Gathers and analyzes data to identify and solve complex problems Uses sound judgment and understanding of process/policy risk when recommending exceptions outside general practices or guidelines Communicates unusual and/or complex content in a clear manner; handle sensitive information Area(s) assigned are of moderate size and complexity and typically involves last efforts to prevent loss Conducts detailed investigative work to find missing borrowers, regularly utilizing skip tracing and other techniques Complies with all pertinent department/bank policies and procedures Elevates issues that may result in foreclosure or repossession when necessary Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.) Education & Experience: High School Diploma or GED required 2+ Years of related experience Demonstrated strong phone skills to effectively work with customers Negotiation experience with demonstrated positive outcomes Sales skills making regular phone calls, presenting Company in positive way to Customers and tactfully but firmly collecting payments Knowledge of and ability to explain wide variety of consumer loan products Writing ability to clearly document calls PC skills sufficiency Customer Accountabilities: Supports the Bank's Customer Service Strategy Contributes to decisions that impact the well-being of TD, its customers and stakeholders Provides excellent customer service when dealing with internal partners, vendors or our customers Supports quality service delivery at every interaction Contributes to the ongoing improvement of the partner/customer experience within the team Makes outbound calls via an automated dialer or takes inbound customer phone calls to negotiate payment arrangements Collects payments on early delinquent accounts, obtaining commitments from customers late on loan payments according to established procedures Coordinates with attorneys, realtors, credit counselors, servicing representatives, and internal Company personnel to facilitate collection activities Documents calls, attempted calls and other account-related activities to customers and third parties thoroughly on computer system to maintain current account status. Schedules accounts for follow-up Researches customer accounts to resolve payment disputes Communicates with other departments as necessary to obtain and verify information Follows up with customers to ensure matters are resolved and payment terms are agreed upon Orders and sends letters and other correspondence to make initial contact or follow up with delinquent customers Determines reasons for customer delinquencies and uses standard methods and procedures to secure payment Evaluates customer's capacity to handle the debt Identifies reasons why customers can or cannot pay Assists customers in processing insurance claims and requests for contractual rebates Reviews accounts for adherence to department policies as well as state and federal laws and regulations Completes necessary account documentation, involving inside and outside personnel as needed, and may recommend accounts to be reviewed for foreclosure, repossession, charge off, and or litigation Works with customers or agents of customers to resolve delinquency and avoid default or adverse action Shareholder Accountabilities: Participates in activities to help promote growth and development of the community and help create a positive image for TD Supports cost savings opportunities Successfully completes all required job specific, compliance-related training, as well as understand, utilize and follow compliance/risk and control programs Complies with internal / external audit and regulatory requirements Contributes to prompt and comprehensive response to all external audit, regulatory and compliance requests and findings, and maintains appropriate records of action plans Reminds borrowers of financial obligations and explains implications of debt nonpayment Takes action as appropriate to mitigate the banks exposure as well as complying with all pertinent department/bank policies and procedures May initiate loss mitigation activities after approval of foreclosure. May coordinate auctions and other collection and recovery activities to secure maximum payback for Company owned property May recommend negotiated settlements to maximize recovery and minimize losses. Assist in developing and executing bidding strategies May process and collect insurance claims and refundable contract premiums including primary insurance, Gap insurance, service contracts, and other source of revenue available on assigned accounts Employee/Team Accountabilities: Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience Participates fully as a member of the team and contribute to a positive work environment Communicates with the team on the status / progress of projects and issues / points of interest Actively shares information and knowledge and proactively learn from the expertise of others Prioritizes and completes own workload in order to deliver quality results, meet timelines as assigned, and deliver Legendary Customer Service Contributes to opportunities to enhance productivity, effectiveness and operational efficiency of the business unit, vendor, and/or team Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel: Occasional International Travel: Never Performing sedentary work: Continuous Performing multiple tasks: Continuous Operating standard office equipment: Continuous Responding quickly to sounds: Occasional Sitting: Continuous Standing: Occasional Walking: Occasional Moving safely in confined spaces: Occasional Lifting/Carrying (under 25 lbs.): Occasional Lifting/Carrying (over 25 lbs.): Never Squatting: Occasional Bending: Occasional Kneeling: Never Crawling: Never Climbing: Never Reaching overhead: Never Reaching forward: Occasional Pushing: Never Pulling: Never Twisting: Never Concentrating for long periods of time: Continuous Applying common sense to deal with problems involving standardized situations: Continuous Reading, writing and comprehending instructions: Continuous Adding, subtracting, multiplying and dividing: Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

InteriorWorx is a nationally recognized General and Specialty Contractor for flooring, cabinets, appliances and lighting. We distribute and install decorative lighting and ceiling fans for new home construction and homeowners. Our Company's continued growth creates exciting opportunities! We are currently looking for a Scheduling/Customer Service candidate who is a successful career-minded professional with a "can-do" attitude. The ideal candidate will have a great attention to detail, excellent communication skills, ability to prioritize, a self-starter and motivated to complete work in a timely manner. Responsibilities: Using builder sites to schedule jobs for lighting installs and tracking them to completion. Receive warranty work orders, confirming dates and tracking them to completion. Create the occasional sales order in NetSuite. Familiarity with below helpful but not necessary: Home Builder Websites SupplyPro NetSuite Outlook Excel Benefits : Medical, Dental and Vision Offered Accrued Paid Time Off and Paid Holidays 401k Investment Plan Offered Wage: $20.00/hr This is an In-Office Position / Not Remote

LCS Financial Services Corporation is a nationally licensed collection agency that is growing and is seeking Experienced Collection Specialists with at least 2 years of proven experience in third party collections. Our representatives provide a combination of strong collections know-how with the ability to persuade and influence borrowers to resolve their debts all while being compliant with all federal, state and local laws and regulations. We are looking for Collection Specialists that bring their “A” game every day and take initiative by taking a problem and turning it into an opportunity. DUTIES and RESPONSIBILITIES: As a member of the collection staff, you will be responsible for achieving recovery goals by making outbound and handling inbound collection calls. Our team negotiates payment arrangements and settlement agreements based upon a financial analysis of the borrower's ability to satisfy their indebtedness. You will use skip tracing tools to locate borrowers and assets. Additional responsibilities include managing your work queue and documenting accounts while following the company's policies and procedures including strict adherence to all compliance requirements. You will comply with all federal, state and local laws and regulations including, but not limited to, FDCPA, TCPA, FCRA, GLBA, and HIPAA. WHAT YOU NEED TO SUCCEED: LCS is looking for self-starters and results driven individuals who want to control their own success and work hard to achieve it. Selected candidates with collections experience will possess the following: Strong communication and influencing skills Effective listening techniques Patience and ability to manage stress Strong organizational, multi-tasking and time management skills Ability to analyze each borrower's unique situation, create and negotiate repayment of past due obligations Demonstrated knowledge and understanding of federal, state and local collection laws and regulations All selected candidates must exhibit flexibility and be open to change and work well in a high-volume, fast-paced and sometimes stressful environment. THE IDEAL CANDIDATE WILL HAVE: Strong work ethic - including attendance, dependability and punctuality Have and maintain high standards of professionalism High school diploma or equivalent required; undergraduate degree preferred; advanced degrees welcomed Minimum of 2-years previous collections and call center experience required Minimum 2-years of third-party collections experience Fluent in English required; bilingual in Spanish is a plus Strong attention to detail and goal-oriented Ability to prioritize work and focus consistently on task at hand Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette WHAT WE OFFER: LCS Financial Services Corporation is an Equal Employment Opportunity employer. We offer a comprehensive benefits package that includes medical, dental and vision coverage as well as life insurance and disability the first of the month following 30-days of employment. We also have a generous time off policy that includes vacation, sick and personal time and paid holidays and 401K plan. As a prerequisite of employment, all employees must successfully pass a comprehensive background and drug screening requirements.

In this role, assist members, staff, and third parties with general aspects of collecting past due loans for the credit union. Utilize dedicated software and electronic systems to contact past due members, collect loan payments, identify reasons for delinquency, document all actions taken. Evaluate and identify appropriate solutions options to assist members in resolving their financial hardship situations. Utilize all available methods of communication to contact past due members. Ensure compliance with all applicable laws, regulations, policies, and procedures associated with collecting past due accounts. Salary: $21.00-$27.00 Per Hour Depending on Experience This is an in-office position About Us: Hughes Federal Credit Union is dedicated to providing a positive difference in our members' financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row! Key Responsibilities: Communicate directly with past due members and effectively discuss resolution options. Take appropriate action to resolve the delinquency. Document and maintain all collection efforts within the electronic collection software platform. Effectively manage assigned collection queue to maximize productivity and meet or exceed goals. Review account history and evaluate appropriate next steps to resolve the past due status. Qualifications: Required Skills: Minimum of six months of similar or related experience High school diploma or equivalent Excellent Customer service and interpersonal communication skills Strong organizational skills and attention to detail Preferred Skills: Basic understanding of bankruptcies, repossessions, legal actions, foreclosures, loan extension/modifications, and collateral protection What We Offer: Generous Paid Time Off Policy Up to 15 days in 1st year of service Paid Time Off increases with tenure VTO (Volunteer Time Off) Up to 16 hours yearly 401(k) plan 7% company match Health, Dental, and Vision Insurance Health Savings Account with Employer Contribution Available Free Vision Insurance Life and Disability Insurance Provided by the Credit Union with Optional Supplemental Coverage Available Competitive Wage and Professional Development Educational Assistance Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.

at our Phoenix office. Compensation: $16-$22/hour based on experience Training Schedule: 2 Weeks Training/4 Weeks Nesting Monday-Friday 7A-4P PST Production Schedule: Monday - Friday 9A-6P Build Your Future! Come join our thriving team as a Onsite Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI? * Paid training * Team-oriented work environment * Growth opportunity * Generous bonus opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities * Call consumers to secure payments on past due student loan accounts. Each call is unique…you'll never get bored! * Our Collections Representatives also need to ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. Detail-oriented people are a great fit! Qualifications * High School diploma or equivalent * Access to high-speed Internet required. * FDCPA knowledge preferred. * Professional phone etiquette and solid negotiating skills. * Positive attitude and strong customer service aptitude. * Ability to problem solve and multitask. * Willingness to maintain confidentiality. * Ability to remain in a stationary position 95% of the time. We need you doing what you do best, reaching out to our consumers! * Ability to exchange accurate information effectively over the phone. Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. INDSJ

Phoenix, Arizona, United States of America **Hours:** 40 **Pay Details:** $23.25 - $30.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** Personal & Commercial Banking **Job Description:** Debt Specialist III reduces losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts. **Depth & Scope** + Performs multiple and/or diverse tasks that cover a wide range of complexity + Requires advanced skills and expertise in a range of products and services, processes, procedures and systems or requires deep skills in a set of focused areas + Understands how related teams coordinate their efforts and resources to achieve objectives of a unit + Gathers and analyzes data to identify and solve complex problems + Uses sound judgment and understanding of process/policy risk when recommending exceptions outside general practices or guidelines + Communicates unusual and/or complex content in a clear manner; handle sensitive information + Area(s) assigned are of moderate size and complexity and typically involves last efforts to prevent loss + Conducts detailed investigative work to find missing borrowers, regularly utilizing skip tracing and other techniques + Complies with all pertinent department/bank policies and procedures + Elevates issues that may result in foreclosure or repossession when necessary + Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities + Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.) **Education & Experience:** + High School Diploma or GED required + 2+ Years of related experience + Demonstrated strong phone skills to effectively work with customers + Negotiation experience with demonstrated positive outcomes + Sales skills making regular phone calls, presenting Company in positive way to Customers and tactfully but firmly collecting payments + Knowledge of and ability to explain wide variety of consumer loan products + Writing ability to clearly document calls + PC skills sufficiency **Customer Accountabilities:** + Supports the Bank's Customer Service Strategy + Contributes to decisions that impact the well-being of TD, its customers and stakeholders + Provides excellent customer service when dealing with internal partners, vendors or our customers + Supports quality service delivery at every interaction + Contributes to the ongoing improvement of the partner/customer experience within the team + Makes outbound calls via an automated dialer or takes inbound customer phone calls to negotiate payment arrangements + Collects payments on early delinquent accounts, obtaining commitments from customers late on loan payments according to established procedures + Coordinates with attorneys, realtors, credit counselors, servicing representatives, and internal Company personnel to facilitate collection activities + Documents calls, attempted calls and other account-related activities to customers and third parties thoroughly on computer system to maintain current account status. Schedules accounts for follow-up + Researches customer accounts to resolve payment disputes + Communicates with other departments as necessary to obtain and verify information + Follows up with customers to ensure matters are resolved and payment terms are agreed upon + Orders and sends letters and other correspondence to make initial contact or follow up with delinquent customers + Determines reasons for customer delinquencies and uses standard methods and procedures to secure payment + Evaluates customer's capacity to handle the debt + Identifies reasons why customers can or cannot pay + Assists customers in processing insurance claims and requests for contractual rebates + Reviews accounts for adherence to department policies as well as state and federal laws and regulations + Completes necessary account documentation, involving inside and outside personnel as needed, and may recommend accounts to be reviewed for foreclosure, repossession, charge off, and or litigation + Works with customers or agents of customers to resolve delinquency and avoid default or adverse action **Shareholder Accountabilities:** + Participates in activities to help promote growth and development of the community and help create a positive image for TD + Supports cost savings opportunities + Successfully completes all required job specific, compliance-related training, as well as understand, utilize and follow compliance/risk and control programs + Complies with internal / external audit and regulatory requirements + Contributes to prompt and comprehensive response to all external audit, regulatory and compliance requests and findings, and maintains appropriate records of action plans + Reminds borrowers of financial obligations and explains implications of debt nonpayment + Takes action as appropriate to mitigate the banks exposure as well as complying with all pertinent department/bank policies and procedures + May initiate loss mitigation activities after approval of foreclosure. May coordinate auctions and other collection and recovery activities to secure maximum payback for Company owned property + May recommend negotiated settlements to maximize recovery and minimize losses. Assist in developing and executing bidding strategies + May process and collect insurance claims and refundable contract premiums including primary insurance, Gap insurance, service contracts, and other source of revenue available on assigned accounts **Employee/Team Accountabilities:** + Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience + Participates fully as a member of the team and contribute to a positive work environment + Communicates with the team on the status / progress of projects and issues / points of interest + Actively shares information and knowledge and proactively learn from the expertise of others + Prioritizes and completes own workload in order to deliver quality results, meet timelines as assigned, and deliver Legendary Customer Service + Contributes to opportunities to enhance productivity, effectiveness and operational efficiency of the business unit, vendor, and/or team **Physical Requirements:** Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% + Domestic Travel: Occasional + International Travel: Never + Performing sedentary work: Continuous + Performing multiple tasks: Continuous + Operating standard office equipment: Continuous + Responding quickly to sounds: Occasional + Sitting: Continuous + Standing: Occasional + Walking: Occasional + Moving safely in confined spaces: Occasional + Lifting/Carrying (under 25 lbs.): Occasional + Lifting/Carrying (over 25 lbs.): Never + Squatting: Occasional + Bending: Occasional + Kneeling: Never + Crawling: Never + Climbing: Never + Reaching overhead: Never + Reaching forward: Occasional + Pushing: Never + Pulling: Never + Twisting: Never + Concentrating for long periods of time: Continuous + Applying common sense to deal with problems involving standardized situations: Continuous + Reading, writing and comprehending instructions: Continuous + Adding, subtracting, multiplying and dividing: Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (*************************************** **Additional Information:** We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. **Interview Process** We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Marana is one of the fastest-growing communities in Southern Arizona, located approximately 20 minutes northwest of downtown Tucson and 75 minutes southeast of Phoenix. The Town makes its decisions based on a Strategic Plan that has five focus areas: Cherished Heritage, Vibrant Community, Thriving Commerce, Healthy Lifestyles, and Proactive Public Services. Marana's standards are high. We are an organization of excellence and have developed four Cultural Value Statements that provide the guidelines for how we work together. Our Cultural Values are: Dedicated Service, Respect, Teamwork, and Engaged Innovation. The Town of Marana is seeking a full-time Water Billing Specialist to work in the Water Department. This is a full-time position and an exciting opportunity for someone interested in providing accurately prepared, processed, and maintained utility billing records for water and related services. This role ensures timely and precise billing, handles customer inquiries, and supports financial operations related to utility revenue. The position requires strong attention to detail, excellent customer service skills, and familiarity with utility billing systems and processes. The Town offers a competitive benefits package. To learn more, please visit the Town of Marana Benefits page. Expected Hiring Range: $17.87 - $19.89 * Placement within the expected hiring range is dependent on direct experience, internal equity and/or budget. Salary Range: $17.87 - $25.91 * Generate and process monthly water and sewer bills. * Maintain and update customer account information within the billing system. * Monitor usage data from meters and flag irregularities or issues. * Collaborate with internal and external departments, customers and community members. * Prepare reports on billing activity, delinquent accounts, and collections. * Enforce billing policies, late fees, and shut-off procedures. * Support customers in person, by phone, or via email with billing inquiries. * Manage start and stop service, account creation and billing within billing systems and permitting software. * Front line customer support and direction. * High school diploma or GED equivalency plus six months of additional education or training * Over one year experience providing customer service within an office environment or closely related field * Must obtain Arizona Notary Certificate within three months of hire * Ability to pass the Town of Marana background check An equivalent combination of education and relevant experience that provides the desired knowledge, skills & abilities to successfully perform essential functions may be considered. PREFERRED QUALIFICATIONS: * Experience working in a utility field, (water, sewer, electric, gas, etc.) * Strong Microsoft Office skills and data entry skills. * Excellent verbal and written communication skills. * Bilingual in English and Spanish (proficient in speaking and writing) RECRUITMENT PROCESS To be considered for this position, all applicants must complete the Town of Marana application form in its entirety online at ********************************************** Providing a resume is welcome; however, it will not substitute for completing all required sections of the application. Minimum qualifications will be reviewed and evaluated based solely on the information provided in the application. Incomplete applications or applications lacking the required details may result in disqualification from the hiring process. This recruitment will close on 1/5/2026. APPLICATION STATUS UPDATES All status updates regarding your application will be sent via email. Please ensure you provide a valid email address and regularly check your inbox, including your junk or spam folders, for important notifications throughout the hiring process. TOWN OF MARANA CONTACT INFORMATION 11555 West Civic Center Drive Marana, AZ 85653 **************** ph. ************** / fax ************** QUESTIONS Nikki Hemphill, HR Generalist/ ************ /********************** For technical issues with the Neo Gov site, please contact Customer Support at **************. The Town of Marana is an equal opportunity employer. If you require a reasonable accommodation at any stage of the application/exam process due to a disability, please contact the Human Resources Department prior to any deadlines related to this recruitment process. Please contact the Human Resources Department if you would like this publication in an alternative format.

Job DescriptionBenefits: Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Training & development Vision insurance Del Sol Furniture is looking for experienced collectors to join our team! We are one of the few furniture stores that provide credit directly to our customers to help them furnish their homes. Are you driven, persuasive, and passionate about achieving results? Were looking for a high-performing Bilingual Collector who thrives in a fast-paced environment, knows how to connect with people, and takes pride in delivering excellent customer service while meeting collection goals. Key Responsibilities: Contact customers with past-due accounts in a professional, empathetic, and results-oriented manner. Negotiate payment arrangements while adhering to company policies and federal/state regulations. Document customer interactions and payment agreements accurately in the system. Collaborate with the credit and customer service teams to resolve customer concerns and minimize delinquency. Consistently meet or exceed collection targets, call volume, and follow-up goals. What Were Looking For: Bilingual (English/Spanish) Required. Proven experience in collections, accounts receivable, or a similar role. Strong negotiation and communication skills. Resilience, persistence, and a results-driven attitude. Ability to handle difficult conversations with professionalism and empathy. Detail-oriented with strong organizational and documentation skills. Basic computer skills and familiarity with CRM or collection software. This is an in office position in Central Phoenix. Full Time $17 to $20 Hourly Base plus earned commission You can easily reach over 50k annual salary Flexible Schedule 8 Hour or 10 hour shifts Saturdays required On the job training Position Qualifications: Must be Bilingual - English / Spanish Must be 18 years old Must be able to work Saturdays Strong communication skills over the phone required Benefits and Perks: Health Insurance, Dental / Vision Life Insurance Paid Vacation and Holidays Paid Personal / Sick Days Paid Training Generous Employee Discounts Del Sol is committed to developing long term relationships by exceeding expectations in service, product quality and credit opportunities. Through honesty, credibility, and the integrity of family ownership, we will provide genuine value and incomparable service that far surpasses our competition. Our entire team, both sales and support, will provide an exceptional experience and the highest level of professionalism through hard work, training and a sincere concern for the needs of our clients.

Evergreen Innovation Group - Modular, part of the DPR Family of Companies, is seeking a Procurement Specialist with a minimum of 5 years of commercial construction experience. This individual will be ultimately responsible for the procurement and delivery of electrical supplies and equipment for a particular project. Procurement managers will work closely with all members of the project team, project executives and regional leadership teams and will be responsible for the following: Prequalify vendors by requesting the following: Statement of current financials, current list of customers, list of material suppliers and copies of last orders and payment, backlog of orders and fabrication schedules, and current employee staff including shop employees Develop a detailed bid analysis including a bid breakdown and scope verification Procure all equipment on either EIG purchase orders or as agent for our clients Development of a sequence procurement plan that aligns with the project schedule Facilitate final design review meeting with our clients end user and the engineering firms to assure that all specifications and data sheets are correct Development of detailed RFQ's that identify all requirements associated with each piece of equipment Qualifications We are looking for a flexible, detail-oriented team player with the ability to manage multiple tasks, produce quality work, and consistently meet deadlines. The successful candidate will possess: MEP Procurement experience required. Excellent listening and strong communication skills. Ability to identify and resolve complex issues. Ability to create and support team morale. Demonstrated understanding of building processes and systems. Work scope requires complete understanding of cost estimating, budgeting and forecasting. Proficient computer skills in Microsoft Office Suite, project management software (Prolog or similar), accounting cost management software (CMIC or similar), and scheduling software (Primavera or similar). 5+ years of experience in commercial construction, preferably within EIG's core markets. Bachelor's degree in construction management, engineering or related field. A strong work ethic and a “can-do” attitude. This position is salaried. DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world. Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together-by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek. Explore our open opportunities at ********************

The Customer Collections Specialist plays a key role in managing delinquent accounts and supporting the company's collections process. This role works directly with Fullbay customers to resolve billing issues, negotiate payment arrangements, and maintain accurate account records. Under the direction of the Customer Collections Lead, the Specialist ensures timely and professional communication while upholding Fullbay's commitment to empathy, efficiency, and customer satisfaction. As a frontline member of the collections team, this position partners closely with the Lead and other departments to execute established strategies, identify areas for process improvement, and provide feedback that enhances collections operations and customer experience. Primary Duties & Responsibilities: * Communicate with customers to address billing issues, update payment methods, and resolve delinquent accounts. * Execute established collections processes in accordance with company policies and customer service standards. * Maintain detailed records of customer communications, payment arrangements, and account statuses in the CRM and billing systems. * Escalate complex or high-risk cases to the Customer Collections Lead for review and resolution recommendations. * Contribute to the continuous improvement of collections processes by identifying opportunities and suggesting enhancements to workflows or policies. * Provide empathetic, professional communication that balances customer needs with company policies. * Partner with the Lead and cross-functional teams (Finance, Customer Support, Product) to ensure accurate billing and account resolution. * Participate in training and development opportunities to stay informed on best practices in collections and customer support. * Provide feedback to the product and engineering teams on system improvements to enhance the billing and collections process. * Adhere to all confidentiality, compliance, and data security regulations. * Perform other duties as assigned. Minimum Education & Work Experience: * 1+ years of experience in customer support, collections, or a related field, preferably in a SaaS or subscription-based environment. * High school diploma required; Bachelor's degree in Business Administration or a related field preferred. Key Skills and Qualifications: * Proficient in CRM and SaaS billing platforms. * Strong interpersonal and communication skills with the ability to handle sensitive situations professionally. * Demonstrated ability to manage time effectively and work independently in a fast-paced environment. * Excellent problem-solving and critical-thinking abilities. * High attention to detail and strong organizational skills. * Collaborative mindset with the ability to work closely with cross-functional teams. * Commitment to maintaining confidentiality and compliance standards. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Regularly required to sit at a desk in front of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and/or move up to 10 pounds. * Frequently requires the use of hands and arms for reaching, as well as the ability to walk and communicate effectively through speaking and listening. * Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus. * Noise level in the work environment is usually moderate. * Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-based phone.

Description: The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients' interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, and has office locations across the United States. Zwicker is presently seeking a Senior Collector to join our team. We are seeking a candidate with an eagerness to learn, as well as exemplary organizational and written and verbal communication skills to join our team. We seek out candidates whose diverse skills, backgrounds, and experiences enable the Zwicker team to collaboratively innovate and excel in performance. We encourage and provide lifelong learning and training opportunities for our team members, with the goal of building a strong foundation and successful future with us. We strive to promote from within, offering excellent career advancement opportunities for high achievers. The base hourly rate for this position is $19.00-$20.00, plus applicable bonus. Responsibilities of a Senior Debt Collector include Contact consumers via phone, email, or mail to recover outstanding payments. Record accurate and detailed notes; update account status and card member's information into computer system Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives Comply with policies and procedures of Zwicker & Associates, P.C. Comply with FDCPA and state consumer protection laws Other duties as assigned Requirements: 5+ years of debt collection's experience, preferably 3rd party collections Knowledge of the FDCPA and state consumer protection laws Above average administrative and phone skills Strong negotiation skills Excellent communication skills Well organized, results driven Effective decision-making skills Strong listening, interpersonal, oral, and written communication skills Basic computer skills Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing Be able to operate a computer, phone, or equivalent device Be able to complete a minimum of a 40-hour flexible workweek schedule Be able to read and comprehend position-specific documents and correspondence Physical Qualifications Be able to lift five pounds or greater Be able to sit 90% of the workday at times Be able to bend at the waist and be mobile when needed Be able to concentrate and use critical thinking Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice. Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace. Please review our Applicant Privacy Notice: ****************************************************** Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.

Above Lending is a next-generation financial services company. We provide simple and transparent products aimed at helping our clients achieve their personal finance goals. With competitive rates and personalized support, our mission is to simplify the lending process and help borrowers attain financial well-being. We are committed to making credit more affordable and accessible. A Collections Agent will play a crucial role in managing and resolving early-stage delinquent accounts. This position requires excellent communication skills, a strong understanding of customer behavior, and the ability to negotiate effectively. The successful candidate will be responsible for reviewing and analyzing accounts, engaging clients to resolve outstanding issues, and ensuring that accounts are managed in accordance with company policies and regulatory requirements. We are looking for agents available to work the following shifts:10m to 7pmYou will Review and analyze delinquent accounts to determine the best course of action for resolution. Contact clients via phone and email to discuss their accounts and provide solutions for repayment and long term goals. Negotiate repayment plans with clients in a professional and empathetic manner. Document all interactions and agreements with clients in the company's system accurately and promptly. Conduct skip tracing activities to locate hard-to-reach or unresponsive customers using various investigative tools and techniques. Monitor accounts to ensure compliance with agreed-upon payment plans. Collaborate with internal departments, such as Customer Service and Special Handling, to resolve complex account issues. Maintain up-to-date knowledge of company policies, procedures, and regulatory requirements related to account resolution. Provide excellent customer service and support to clients throughout the resolution process. Identify and escalate unresolved issues to the Operations Manager when necessary. Participate in team meetings and training sessions to stay informed about industry trends and updates. You have High school diploma or equivalent; Associate's or Bachelor's degree in related field is preferred. Minimum of 2 years experience in account resolution, collections, or a related role within financial services. Strong understanding of financial products, services, and regulations. Excellent verbal and written communication skills. Ability to negotiate and resolve conflicts effectively. Strong analytical and problem-solving skills. Proficiency in Microsoft Office Suite and experience with CRM software. High level of integrity and commitment to maintaining client confidentiality. Ability to work independently and as part of a team in a fast-paced environment. We Offer Considerable employer contributions for health, dental, and vision programs Generous PTO, paid holidays, and paid parental leave 401(k) matching program Join our dynamic team and contribute to Above Lending's success as we continue to provide innovative lending solutions to our customers. Under the California Consumer Privacy Act (“CCPA”), Above Lending is informing California residents who are our job applicants, contractors or prospective employees (together “job applicants”) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement. *Above Lending is an equal opportunity Employer* Above Lending does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Above Lending employees or the Above Lending Finance and HR teams. No placement fee will be paid to any third party unless such a request has been made by the Above Lending HR team.

(Outbound Agent) ** Central Portfolio ControlMinnetonka, MN OUR TOP 15 COLLECTORS ARE ON PACE TO MAKE OVER 100K THIS YEAR. Central Portfolio Control offers career opportunities for highly-motivated individuals looking for an opportunity to be the best at what they do and get paid like you should. Our unique business provides our employees with unlimited earning potential with flexible hours. We provide our team with the opportunity to build a high-paying career using our businesses infrastructure, technology and experienced leadership. The Ideal candidate is Goal-oriented, Results-driven, Detailed-oriented, Punctual and dependable, Ethical and a great communicator IF THIS IS YOU, CALL TODAY!! Come reap the benefits of what CPC has to offer: Base salary, plus uncapped performance pay. Medical, Dental, Vision, HSA, FSA and matched 401k. Flexible Scheduling, Paid Time Off (PTO) and Paid Holidays. Stability with an industry leader! Many Opportunities for Advancement Bilingual Representatives welcomed and needed! Due to the nature of the business you must be able to pass a criminal background check.

Requirements Education: High school diploma or GED equivalent Your Job Adventure Includes: Champion the resolution of outstanding account balances Initiate outbound calls with finesse Professionally handle incoming calls Provide exemplary customer service, transforming concerns into satisfaction Time management that's on point Nailing client-specific processes and procedures Rocking multiple computer systems simultaneously (you've got the tech magic) Creative talk-offs, negotiation skills that wow, and top-notch follow-up habits Keeping it legal and cool - HIPAA, FCRA, FDCPA, you name it! Skills Needed: Master of Negotiation (seriously, you're the Jedi of deals) Basic Microsoft Office wizardry Multitasking like a pro (juggling is your secret talent) Customer service superstar Smooth talker with words and on the keyboard Extra Awesome Attributes: Dependable (the go-to person) Excellent listening skills Organized chaos? You thrive in it! Quick learner with troubleshooting superpowers Handling HIPAA, FCRA, FDCPA like a secret agent (you won't spill the beans) Position Summary: Got your ducks in a row? Self-motivated and all about processes? Awesome! We need someone like you who's a smooth talker and a pro at top-notch customer service. You'll be at the forefront of our mission to settle outstanding balances. Dive into the world of dialing out and taking calls, using your expertise to navigate the complexities of debt recovery through the right channels. With killer people skills and a knack for handling a ton of calls (including the super-sensitive HIPAA stuff), you're the missing piece to our team. Salary Description $17 AND UP + commission

Collections Representative 2 Job ID: 21-11468 Client is seeking an Collections Representative to perform various collection duties on consumer or mortgage accounts in various stages of risk or performance to effectively reduce delinquency, losses and increase recoveries. A typical Collections Representative may also be responsible for the stocking of recovered or returned collateral, preparing documentation, processing proceeds of sales, and assisting customer with redemptions or reinstatements. Job Responsibilities: *Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers. *Take all necessary actions to collect payments or charge-off recoveries via predictive dialer or by manual inbound/outbound calls. *May initiate and prepare files for repossession, charge-off, NOD and skip trace. *Uses various collection systems to update customers' accounts and to send correspondence. *Ensure recovered/returned collateral is logged into inventory system. *Obtains collateral values through available sources. *Identifies and handles problem title situations. *Processes sales proceeds and prepares sales packages. *Produces all inventory reports. *Communicates with various auctions, repossession companies, motor vehicle offices throughout the United States and other departments within Consumer Credit Division. *Provides back up for transportation of recovered/returned collateral. *Knows, understands, and adheres to Fair Debt Collections Practice Act, Collection Laws, and Fair Credit Reporting Act. *Communicates with customers regarding reinstatements, redemptions, and any disputes. *Other job duties may include the following: Understands and adheres to Client (Client), FHA (HUD), Veteran's Administration (VA), and all private mortgage insurer's (PMI) rules and guidelines. Skills: *Ability to assess customer's financial situation for possible referral for loss mitigation. *Verbal and written communication skills, attention to detail, and critical thinking. *Ability to work independently and manage one's time. *Knowledge of federal, state, and company policies, procedures and regulations as related to accounting. *Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint, and any other related software. Education/Experience: *High school diploma or GED required. Associate's degree in accounting or related financial discipline preferred. *2-4 years financial and/or accounting experience required. * Job details *

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform. Job Description We are currently hiring Collections Representatives to help grow our company and ensure our mission is achieved! This role is a work from home position and can be performed remotely within a 60-mile radius of Phoenix, Arizona. Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. WE ARE: A team of customer assistance experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! YOU ARE: An excited professional that knows that working hard and having fun are two peas in the same pod! You are looking for an opportunity to join an organization that has an amazing corporate culture (seriously, it's incredible), competitive pay, an even MORE competitive monthly bonus, and the opportunity to make an impact. YOUR DAY-TO-DAY: Responsible for outbound and inbound calls, collecting on accounts that are past due Provide top tier support and service to our customers THE DETAILS: Start Date: Monday, November 17, 2025 Virtual Training: 5 weeks, Full Time/mandatory, Monday-Friday, 8:30AM-5:00PM; 100% attendance required Full Time Shifts Available: Monday through Friday, either 8:00AM-4:30PM, 10:00AM-6:30PM or 11:30AM-8:00PM Saturdays Required: 6:30AM-3:00PM Compensation: $17.00/HR + BONUS YOU'LL BRING: Customer Service and prior collections experience with impeccable interpersonal skills Excellent verbal and written communication skills Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously Phone experience in a customer service/call center environment High school diploma or GED equivalent, must also be 18 years or older REQUIREMENTS FOR WORK FROM HOME: You must be located within a 60-mile radius of Phoenix, AZ You must have a designated home-based workspace (preferably one that is quiet and free from distractions) You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems) WE OFFER: Competitive Compensation Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave Company Matched 401k Paid Time Off + Paid Holidays + Paid Volunteer Hours Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante) Employee Stock Purchase Program Tuition Reimbursement Charitable Gift Matching Job required equipment and services Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

Concord Servicing is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets. In June 2025, we welcomed Orion First, a market-leading third-party servicer specializing in commercial loan and lease portfolios, to the Concord family. This integration positions us to offer a full-scope servicing platform: from consumer to commercial, from origination through payments, collections, data analytics, backup servicing, and business intelligence. Our Mission We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios. About the Role As Sr. Commercial Collector you will be responsible for coordinating advanced collection activities with all Collection team in accordance with the policies, objectives and goals established by Management. Specific duty involves reducing 60 past due contract, preventing them rolling 91 days past due. This position is accountable to the AVP Collection. Overall duties ensure Orion's service commitments are met; company policies are adhered to and is accountable for advanced collections matters as they become assigned. As a steward of the company's reputation and regulatory standing, this position upholds ethical practices throughout the department. Key Responsibilities Collects delinquent, impaired, and pre-non-accrual accounts. Works on electronic work lists in LeaseWorks and CMARS, ensuring timely action on accounts. Meets call volume minimums and maintains established Nonaccrual Roll Rates. Employs effective negotiation techniques to mitigate losses on delinquent accounts. Establishes Fair Market Values and documents collection efforts and strategies in LeaseWorks and CMARS. Handles company Watchlist accounts and keeps management updated on developments. Communicates with various stakeholders on settlement offers and related legal matters. Utilizes company tools and experience to minimize the progression of accounts to Non-accrual. Regularly communicates with clients to recommend actions for accelerating collections. Assists with identifying difficult accounts and provides suggestions for collections strategies. Reviews files for potential repossession or extension requests. Shares insights and experiences with front-end collections and supports management. Aids in training new collectors and manages non-accrual account transfers into CMARS. Coordinates with third-party vendors as needed and ensures compliance with internal policies. Reports daily collections metrics and performs other duties as assigned. Requirements Proven negotiation and communication skills Considerable knowledge of the FTC Fair Debt Collection Practices Act Proven collection skills and knowledge of standard collection practices Skill in the use of various software applications including but not limited to MS Word and Excel, CMARS, IFS LeaseWorks, Credit Bureaus, Accurint and others. Ability to prioritize and organize work efficiently Identify and make recommendations to implement improved processes Good oral and written skills with the ability to influence and attain closure on collection issues. Strong research abilities demonstrating effective skip tracing and asset search techniques with a desire to resolve issues timely. Able to manage multiple priorities, act decisively in all problem resolution areas and perform under pressure. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short-Term & Long-Term Disability Wellness Resources