Epic Professional Billing Analyst - FTE
Collector job in Fort Lauderdale, FL
Epic Professional Billing Analyst (W-2 only, no 3rd parties, no C2C, no visas)
Start: ASAP
Length: Perm/FTE
Bill Rate: $89K - 110K
Onsite/Remote: Hybrid 50% onsite (needs to be onsite 5 out of 10 working days 50% of pay cycle)
Job Scope/Summary:
This position is responsible for administration and support related to our Client's business or clinical applications. Provides day-to-day management of applications for moderately complex or standard applications. Responsible for supporting systems designing, building/configuring, testing, debugging and installation in partnership with business application vendors for technical support.
Requirements
· Epic Resolute PB Cert
· Strong knowledge for Rev Cycle as a whole
Preferred:
3-5 years Epic Resolute Billing IT build experience
Medical Billing/Coding Supervisor
Collector job in Fort Lauderdale, FL
Salary: $65,000+ depending on experience
Skills: Revenue Cycle Management (RCM), Medical Billing, ICD/CPT/HCPCS Coding, Team Leadership, Claims Management
About the Health Care Company / The Opportunity:
Join a respected leader within the health care industry, dedicated to operational excellence and continuous improvement in revenue cycle management. This is an exciting opportunity for an experienced professional to oversee a high-performing billing and coding team in a fast-paced, dynamic environment. As a Medical Billing/Coding Supervisor, you will play a pivotal role in ensuring regulatory compliance, claim accuracy, and timely reimbursement to support quality patient care and organizational growth.
Responsibilities:
Supervise a team responsible for translating services, diagnoses, and equipment into accurate ICD, CPT, and HCPCS codes.
Oversee the preparation and submission of insurance claims, ensuring accuracy, completeness, and compliance with regulatory requirements.
Manage follow-up processes on unpaid or denied claims, resolving discrepancies to maximize reimbursement.
Maintain strict confidentiality and adhere to HIPAA and company policies at all times.
Coordinate communication between healthcare providers, patients, and insurance companies to address billing and coding concerns.
Ensure the team stays updated on evolving medical billing and coding regulations.
Implement and monitor KPIs and QA processes to drive coding accuracy and team consistency.
Provide leadership, guidance, and ongoing training to team members, fostering continuous development.
Develop operational strategies to enhance efficiency and effectiveness in billing operations.
Must-Have Skills:
Expertise in healthcare billing software and Electronic Health Record (EHR) systems.
In-depth knowledge of insurance plans, claim lifecycles, and reimbursement processes-including commercial, government, in-network, and out-of-network coverage.
Exceptional attention to detail, organizational, and multitasking capabilities.
Proven leadership or supervisory experience within a substance abuse or healthcare RCM billing/coding environment.
Strong communication and analytical problem-solving skills.
Comprehensive understanding of medical terminology, anatomy, physiology, HIPAA rules, and compliance standards.
Experience in medical billing and coding in healthcare or hospital settings.
Nice-to-Have Skills:
Associate's or Bachelor's degree in a related field.
AAPC or equivalent coding certification.
Demonstrated experience managing teams in substance abuse billing environments.
Success in developing and implementing process improvements within billing operations.
Commitment to ongoing professional development and training.
Medical Credit Coordinator
Collector job in Miramar, FL
Vaco is hiring for Medical Credit Coordinators Hours: Monday - Friday, 8 AM - 5 PM Compensation: $18-$23hour Vaco is seeking a detail-oriented Medical Credit Coordinator to review and resolve credit balances on patient and insurance accounts. This contract role offers the potential for permanent placement based on performance.
Key Responsibilities:
Analyze and resolve patient and insurance credit balances.
Identify overpayments and claim processing errors.
Investigate benefit discrepancies and ensure accurate refunds or adjustments.
Verify contracted rates and fee schedules for payment accuracy.
Collaborate with collections and health plan teams to resolve issues.
Maintain accurate records of investigations and outcomes.
Qualifications:
1-2 years of experience in medical collections or health plan contracting.
Knowledge of EOBs, eligibility verification, and patient benefits.
Strong attention to detail and analytical skills.
Experience with Medtrac or similar systems is a plus.
Apply today if you're a detail-oriented professional looking to contribute in a dynamic healthcare environment! Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Account Representative
Collector job in Kissimmee, FL
Opus Business Consulting is expanding and looking to hire a Customer Representative to assist our sales team! Our company has a longstanding reputation in the area helping customers and helping our employees reach their goals. Our focus is on coaching and developing our team in high level communication and negotiation skills.
Opus Business Consulting is a sales and marketing firm hired by nationwide corporations to mediate between clients' professional services and their account holders. Opus works to acquire and retain business clients to increase market share. As the company continues to grow and add more responsibilities, more and more management roles need to be filled.
We are hiring individuals to be trained in all company areas to prepare for the expansion and the upcoming management roles. Our comprehensive training program will equip you with the skills and knowledge you need to succeed. It will begin with client acquisition, retention, and sales negotiation and expand to public speaking, human resources, marketing management, finance management, and leadership training.
At Opus Business Consulting, we believe in recognizing and rewarding performance, not seniority. As a Sales Representative, you will start at the same level as your peers. However, your career progression will be based on your performance within the company rather than your resume. We value what you can do for us in the present and future, not just what you have done in the past. This approach ensures that your hard work and dedication are recognized and rewarded.
Responsibilities for our Sales Representative:
Customer Acquisition
Account Retention
Sales Negotiation
One-on-one presentations
Benefits for a Sales Representative:
Competitive Pay
Uncapped Commissions
In House Training
No Seniority
Unlimited Growth
Rapid Advancements Based on Performance, not credentials
Performance Bonuses
Daily and Weekly Performance Reviews one-on-one with the Manager
Requirements of a Sales Representative:
Because we have an excellent training program, we don't require experience. What we want most in a candidate is a positive attitude, an entrepreneurial spirit, and a willingness to learn and grow personally and professionally. While a four-year degree is preferred, we also consider candidates who are in the process of completing their degree.
Qualifications
Bachelor's degree in a related field
Proven experience in account management and sales
Strong leadership and communication skills
Ability to negotiate effectively
Experience in business development and B2B sales
Familiarity with marketing strategies
Proficiency in Salesforce or similar CRM systems
Technical sales experience is a plus
Strong analytical skills
Comfortable with warm calling
Public speaking experience would be beneficial
Collectible Sales Live Streamer
Collector job in Boca Raton, FL
Bleacher Breaks is looking for full-time talent to host daily livestreams directed toward live auctions selling sports cards,coins,pokemon, etc. The ideal candidate can communicate, entertain, and engage customers/viewers in a livestream.
Responsibilities:
Host and lead live auctions
Drive sales through enthusiastic and informed product presentation
Engage with viewers in real-time to answer questions, provide insights, and maintain high energy
Accurately represent the value, rarity, and appeal
Assist with pre-stream preparation and post-stream follow-up as needed
Collaborate with marketing and operations teams to optimize stream success
Qualifications:
Exceptional verbal communication and on-camera presence
Strong sales skills and a natural ability to connect with a live audience
Understanding with collectibles or willingness to learn
Ability to multitask in a fast-paced, live environment
Prior experience in sales is a plus
Highly dependable, punctual, and detail-oriented
About Us
Bleacher Breaks is an innovative and well known Sports card,Pokémon, Coin breaking business located in Boca Raton, Florida. Bleacher Breaks is an established company in the the sports card breaking sector that connects with customers through social media and the live auction platform. Our work environment includes lively office atmosphere, inclusive culture, and flexible working hours.
See us in action:
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Find us on social:
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Payment Reconciliation Specialist
Collector job in Jacksonville, FL
Payment Reconciliation Specialist
Duration: 6 month contract to hire
Hours: Monday- Friday 8-5; potential for 3 days remote after training
PR: $19-$20/hr
Must-Haves:
High School Diploma
Minimum of three (3) years of experience in a medical setting required, specifically in AR, Refunds, and payment posting space
Extensive knowledge of revenue cycle workflow, accounts receivable management, claims processing, insurance, medical terminology, and practice management billing applications
-
Day-to-Day:
The Payment Reconciliation Specialist is responsible for deposit and remittance capture, payment posting and reconciliation processes. The individual in this position also assists with managing correspondence.
Collections and Deductions Analyst
Collector job in Winter Garden, FL
LHH is actively seeking an experienced Collections & Deductions Analyst with Advanced Excel skills (REQUIRED) and extensive experience handling large, complex portfolios ($200MM+) for one of our top clients! This role is responsible for investigating and resolving customer disputes, short payments,credits, and other A/R issues while driving recovery on invalid deductions. The ideal candidate is a proactive problem-solver with strong communication skills, significant dispute resolution experience, and a proven ability to work with large customers and vendor portals.
This will be a longterm contract opportunity with our client. Option to consider remote if outside of Orlando, FL-if local one day per week onsite (Wednesdays).
Key Responsibilities
Dispute Resolution & Portfolio Management
Manage and analyze high-volume customer disputes, short payments, and account activity.
Research invoices, payments, credits, and contracts using SAP, customer portals, and third-party systems.
Identify root causes, trends, and issues using historical customer data across multiple systems.
Resolve disputes and ensure accurate customer A/R balances, following up with clients as needed.
Communicate effectively with customers, senior leadership, Sales, Operations, and internal stakeholders.
Credit & Collections
Monitor past-due A/R and assess credit exposure and customer creditworthiness.
Recommend account holds/releases in alignment with business strategy.
Secure payment on overdue balances and negotiate structured payment plans.
Evaluate aged items for write-offs, refunds, and account adjustments.
Assist in preparing accounts for third-party collections when required.
Systems & Compliance
Maintain customer discount, deduction, and allowance data within SAP.
Research cash applications using bank statements and resolve application issues.
Ensure compliance with GAAP, SOX, and internal policies, including proper documentation for credit memos and approvals.
Support audits related to deductions, payments, and write-offs.
Generate monthly and ad-hoc reporting for leadership and key stakeholders.
Required Qualifications
Advanced Excel expertise (required): Able to build complex formulas, PivotTables, VLOOKUPs, etc.
Heavy deductions / short-pay experience (required).
Experience managing large customer portfolios ($200MM+).
Minimum 5+ years of A/R dispute resolution in a large corporate environment using vendor portals.
Minimum 5+ years of cash application research and analysis.
5+ years working with enterprise A/R systems (SAP, Oracle, etc.).
Strong communication skills; able to work with customers, leadership, Sales, Logistics, and cross-functional teams.
Experience working in environments requiring GAAP and SOX compliance.
Ability to operate in a fast-paced, high-volume environment with minimal supervision.
Associate degree in Accounting/Finance required; Bachelor's degree preferred.
Preferred Skills
Experience in a global team environment
Strong analytical and problem-solving abilities
Ability to prioritize and make decisions quickly
Pay Details: $25.00 to $28.00 per hour
Search managed by: Kaitlynne Hope
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Gettel Automotive Group Biller
Collector job in Bradenton, FL
Job Details Toyota of Lakewood - Bradenton, FLDescription
At Gettel, our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. We offer a variety of training for everyone from Managers to Technicians; Gettel U and the Gettel Edge Program can provide you with the tools needed to take that next step. Above all, we have highest standard of honesty and integrity when conducting business. We are committed to an environment where the customer is always treated with respect and dignity... If you have an interest in automotive and a desire to develop a career in the industry, apply today!
What We Offer
Medical, Dental & Vision Insurance
Life Insurance
Health Savings & Flex Spending Accounts
Short & Long Term Disability
401K Plan
Holiday Pay
Personal & Sick Days
Paid Vacation
Paid Training
Growth Opportunities
Flexible Work Schedules
Discounts on products & services
Employee vehicle purchase plans
Saturday Lunches
Accident & Critical Care Plans
Qualifications
Major Essential Duties may include:
Process paperwork from the F&I Department
Prepare payoff checks for new vehicles and trade ins
Various billing duties including wholesale and dealer trades
Reconcile schedules
Research and answer all receivable and vendor inquiries
Perform basic and routine accounting functions.
Handle miscellaneous clerical tasks
Proactively communicate with your supervisor.
Communicate errors, unusual items, proposed solutions and process improvement opportunities.
Other duties, as assigned.
Job/Education Requirements:
Dealership accounting experience preferred.
Prior experience reconciling vendor accounts
Strong knowledge of math and accounting.
Detail oriented
Reynolds and Reynolds experience preferred.
Strong record of positive Customer Satisfaction results.
Billing Coordinator, BHGS - General Surgery, FT, 8:30am - 5:00pm
Collector job in Miami, FL
Billing Coordinator, BHGS - General Surgery, FT, 8:30am - 5:00pm-153907Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact - because when it comes to caring for people, we're all in.Description
Primary responsibility is to coordinate billing services. Responsible for physician billing services. Must be able to work in a fast-paced environment as well as multitask. Responsible for physician billing services in handling payments. Physician practice and home health primary responsibility is to coordinate billing services and provide diagnostic and procedural codes to individual patient health information for data retrieval, analysis and claims processing. Responsible for entering patient encounters to the practice management billing application. Communicates with various teams within the organization. Understanding of ICD-10, CPT and associate modifiers to successfully process encounters. Staying up to date with CMS guidelines. Responsible to maintain and clearing worklist within a timely manner.
Estimated pay range for this position is $18.87 - $22.83 / hour depending on experience.Qualifications Degrees:
High School,Cert,GED,Trn,Exper.
Additional Qualifications:
3 + Years of charge entry or claims management experience. Must possess strong working knowledge of CPT, ICD-10, charge entry, and claims management processes. Knowledge of appeals process and researching denials as applicable to business needs. Possesses effective verbal and written communication skills. Knowledge of Microsoft Systems Word, Excel, Power Point and Access is a must. Must be detail-oriented team player with excellent written and communication skills. Background in coding experience in other released areas such as collections, refunds, and reviews of claims and understanding of Charge Review responsibilities preferred. Experience in Medical Record review for documentation and bill auditing required. Proficient in English and Spanish. Able to foster/maintain a strong professional relation with physicians, hospital leaders, staff and patients. Must be able to communicate effectively with other departments in order to resolve pending/missing information on encounters to expedite the timely transmission to payers. Excellent Time- Management Skills. Ability to multi-task and work under pressure in order to meet stringent deadlines.
Minimum Required Experience:
3 YearsJob CorporatePrimary Location MiamiOrganization Baptist Health Medical GroupSchedule Full-time Job Posting Oct 13, 2025, 4:00:00 AMUnposting Date OngoingEOE, including disability/vets
Auto-ApplyGroup Billing Coordinator
Collector job in Miami, FL
Proper review and timely processing of all guest and group billing.
ESSENTIAL FUNCTIONS:
Compile, create and reconcile group accounts.
Calculate and post group billing concessions (Comp rooms, Commissions, Rebates, Tax Exempt)
Obtain Catering Management approval prior to sending out Invoices to client.
Filter client responses and disputes while coordinating the revisions of final group bills.
Ensure proper group methods of payment and authorize or collect estimated balance.
Monitor and collect on future groups deposit schedules.
Regularly follow-up on previously sent bills to ensure timely collection of payments.
Answer, research and respond to all direct hotel guest billing inquires via phone and email.
Represent the Accounting Department at weekly resume and occasional pre-convention meetings.
Attend Monthly aging and weekly upcoming groups meetings with Credit Manager.
Prepare for End of Month closing by accruing for monthly commissions and tax exempts while ensuring all current month adjustments are completed.
Assist all other departments with general group and guest accounting requests.
Perform all general tasks as requested by the Credit Manager.
OTHER:
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort.
Regular attendance in conformance with the standards, which may be established by Trump National Doral - Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained.
SUPPORTIVE FUNCTIONS:
Maintain an open line of communication between guests, associates and management.
Assist office in any other administrative duties as needed.
Other duties as assigned.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation, using some other combination of skills and abilities.
Ability to read, listen and communicate effectively in English.
Must have knowledge of general accounting procedures, specifically those related to accounts receivable.
Should know about the relevant computer applications.
Must be proficient in contract terminology.
Must be organized and pay attention to detail and accuracy.
Should use their discretion, maintain guest confidentiality and be honest.
Must have good communication and problem-solving skills.
SAFETY REQUIREMENTS:
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The resort will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your leader.
PHYSICAL REQUIREMENTS:
Frequency Key: Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours;
Constant - 6-8 hours
Physical Activity Frequency
Sitting Constant
Walking Frequent
Climbing stairs Rare
Standing Frequent
Crouching/Bending/Stooping Occasional
Reaching Frequent
Grasping Frequent
Pushing/Pulling Rare
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Lifting/carrying (#50 lbs) Occasional
Travel Rare
OTHER DUTIES:
Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.
QUALIFICATION STANDARDS:
EDUCATION
High school diploma or equivalent.
EXPERIENCE:
Minimum of 2 years Finance experience for major Hotel Company. At least one year accounts receivable experience preferred.
LICENSES OR CERTIFICATES:
None required
GROOMING:
All associates must maintain a neat, clean and well groomed appearance and must adhere to the Doral Golf Resort and Spa Grooming standards provided.
OTHER:
Additional language ability preferred.
Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee's Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.
Billing Coordinator
Collector job in Sanford, FL
Job Description
As a Billing Coordinator, you are responsible for ensuring accurate and timely billing processes related to equipment usage and services.
This role involves working closely with various departments to gather billing information, analyze data, and maintain precise records, ensuring data integrity and data refinement across all equipment reporting functions. In addition, critical for success are the abilities to work in a demanding environment while demonstrating self-motivation and focus, produce highly accurate work, make swift decisions, and be a supportive team player.
About Sea Glass Concrete:
Sea Glass Concrete is a rapidly growing construction company committed to excellence and innovation. We offer a supportive and collaborative environment where you can develop your skills, take on challenging projects, and contribute to our success.
Key Responsibilities:
Collaborate with multiple departments to gather, verify, and analyze billing information.
Ensure data integrity and refine equipment reporting functions to maintain precise records.
Work efficiently in a fast-paced environment, balancing self-motivation with focus.
Manage accurate and timely billing processes for equipment usage and services.
Contribute as a supportive team player to enhance overall department performance.
Qualifications:
Ability to work with large amounts of data, within a defined timeframe, to produce weekly reports for operating companies
Computer proficiency, including Microsoft Office Suite (Excel)
High School Diploma or GED, 1+ years of related experience, or an equivalent combination
Collaborate with internal and external teams to gather accurate billing information.
Assign appropriate coding, making determinations as necessary, and coordinate with internal departments to resolve discrepancies or issues
Collections Specialist
Collector job in Lakeland, FL
Seeking a collections specialist to manage overdue accounts, negotiate payment plans, and ensure timely debt recovery while maintaining positive customer relationships. $500.00 monthly training bonus potential for the first 60 days. You can earn up to $3000.00 monthly bonus.
Responsibilities:
Provide excellent customer service while meeting collection goals
Manage a daily call queue.
Takes payments and assists management with requests for due date/deferments.
Light skip tracing on accounts
Identifies and recommends accounts for repossession.
Performs other essential functions as assigned.
Minimum qualifications:
Strong negotiation skills with proven ability to effectively handle difficult customers.
Ability to work in a fast-paced environment.
Able to adapt to change.
Problem Solving Drive for Results
Basic computer skills with the ability to type 30 wpm
Flexibility to work scheduled hours between 8:00 am - 6:00 pm Monday- Friday
Microsoft Excel: 1 year (Preferred)
Customer service: 1 year (Preferred)
Reliable transportation to Lakeland Fl 33805 or plan to relocate before starting (Required)
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Mid Finance Florida is an equal opportunity employer and a drug free work environment.
Auto-ApplyCollections Specialist - Currents
Collector job in Sunrise, FL
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global Credit is a global and diverse organization that plays a critical role in protecting the company and enabling growth. Our department is fundamental for the company and is responsible for supporting our customers in managing their accounts. We also aim to achieve the right balance between enabling spend and taking actions to recover balances as well as limit exposure for American Express.
Job Responsibilities:
* Consistently deliver extraordinary service on inbound and/or outbound customer calls to review and monitor accounts in a fast-paced, structured, customer care environment.
* Consult with Card Members to understand intent for card usage as well as reinforcing the relationship by setting the proper expectations for possible credit concerns.
* Analyse and make decisions based on risk assessment of the Customer profile to uncover the root cause of their concern, while using negotiation skills to execute on the agreed solution.
* Develop key consulting skills, including building a human connection with customers through care and empathy, understanding customer needs, handling objections and providing tailored solutions for different situations.
* Maintain high level of integrity to work with customer information and meet compliance requirements.
* Meet and exceed performance goals that include customer satisfaction, consultation, call handling time, schedule adherence and compliance regulations.
Minimum Qualifications:
* Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy.
* Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style.
* Resilience is needed to efficiently manage a steady stream of diverse customer calls, while balancing performance to meet a variety of metrics.
* Passion for consultative support, recommending products or solutions tailored to each Card Member.
* A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact.
* Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive.
* A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations.
Preferred Qualifications:
* Minimum six months customer service or consultative support experience preferred, ideally in a contact center environment.
Additional Requirements:
* Flexibility to work anytime between 8:00am-12:00pm (midnight), including weekends
* Hybrid Environment - This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home.
* Shift differentials for nights and weekends are provided.
* Candidates must be flexible as shifts will be provided during the training period.
* Location: 1500 NW 136th Ave, Sunrise, FL 33323
Salary Range: $20.00 to $24.00 hourly + bonus + benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
Insurance Collections Specialist
Collector job in Boynton Beach, FL
Job Description
FUNCTION/OVERVIEW:
This position will focus on accuracy in reviewing and assessing insurance denials or returned claims. Must be able to communicate with insurance companies and clients from a resolution based perspective. This communication should be focused on acquired knowledge, insurance carrier guidelines, company policies & procedures, research and collection efforts. In addition to following up on claims, the collection specialist will be responsible for sending out medical records and writing appeals for denials to the insurance companies.
PRIMARY DUTIES/RESPONSIBILITIES:
Promote the mission, values and vision of the organization.
Provide excellent customer service for clients; practices confidentiality and privacy protocols in accordance with HIPAA requirements.
Accurately and thoroughly enters data / notes into the electronic system for follow up.
Assists with follow up on claims processed to ensure payment to the agency.
Works directly with payers to verify client eligibility and client payment responsibility including co-pays, deductibles, co-insurance, and/or out of pocket maximums.
Assists as needed with follow-up on insurance denials, appeals, and reconsiderations.
Assists as needed with all billing tasks and functions related to insurance, grant, and client billing.
Responsible for investigating insurance rejected claims and the re-processing of denied claims and/or appeals of denied or underpaid claims.
Identify denial patterns, as well as notifying senior management of payment delay issues.
Contacts insurance companies regarding outstanding accounts.
QUALIFICATIONS REQUIRED:
High School Diploma or GED equivalent with combination of education and work experience, required; Bachelor's degree, preferred.
Minimum of two (2) years' experience in Substance abuse Billing, Coding and Collections.
Knowledge of Third Party payers, billing requirements and reimbursement methods; knowledge of medical terminology.
Knowledge of claims reimbursement and collection efforts for the field of Substance Abuse treatment.
Relevant computer software and hardware applications proficiency - Word, Excel, PowerPoint, Outlook, Electronic Medical Records, Billing Systems and/or other scheduling applications; KIPU preferred, Collaborate MD
SKILLS:
Strong communication skills, both written and verbal.
Ability to work independently, as well as part of a team.
Manage multiple tasks and set priorities.
Ability to handle highly sensitive and confidential information.
Ability to work in a fast-paced, high-energy environment.
Excellent interpersonal and customer-facing skills.
Ability to work accurately, with attention to detail.
Collections Specialist
Collector job in Tampa, FL
Description:
We are seeking results-driven and professional Collectors to join our team. In this role, you will be responsible for managing a portfolio of delinquent accounts and working with consumers to resolve outstanding debts in a respectful and compliant manner. The ideal candidate is persuasive, empathetic, and able to maintain a firm yet courteous tone under pressure.
Zwicker & Associates is currently seeking Collections Specialists to join our team. Several openings are available. The role provides paid onsite training for three weeks, including weekly pay and monthly bonuses. The pay rate is $18.50-$20.00 per hour, depending on relevant experience, with the potential for uncapped bonuses.
The office is located at 14055 Riveredge Dr., Suite 400, Tampa, FL 33637, and the role is fully onsite for the first 90 days of employment with potential flexibility after. The schedule is Monday - Friday, no weekends. Business hours run from 8 AM to 7 PM.
Responsibilities of Collections Specialists
Contact customers via phone, email, or mail regarding past-due accounts
Negotiate Payment Plans: Work with debtors to create manageable repayment arrangements, such as lump-sum settlements or installment plans within company guidelines
Maintain Records: Track all communications, payment agreements, and progress in recovering debts.
Follow legal and company procedures regarding debt collection and data privacy
Meet daily, weekly, and monthly performance targets
Collaborate with internal departments to resolve disputes or escalate issues when necessary
Provide exceptional customer service while maintaining professionalism and compliance
Comply with policies and procedures of Zwicker & Associates, P.C.
Follow Regulations: Adhere to laws like the Fair Debt Collection Practices Act (FDCPA), which governs how and when collectors can contact debtors
Other duties as assigned
Requirements:
Above-average administrative and phone skills
Debt collectors must have strong negotiation skills
Excellent communication skills
Well-organized, results-driven
Effective decision-making skills
Strong listening, interpersonal, oral, and written communication skills
Basic math and computer skills. You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.
Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing.
Be able to operate a computer, phone, or equivalent device
Be able to complete a minimum of a 40-hour flexible workweek schedule
Be able to read and comprehend position-specific documents and correspondence
Physical Qualifications
Be able to lift five pounds or greater
Be able to sit 90% of the workday at times
Be able to bend at the waist and be mobile when needed
Be able to concentrate and use critical thinking
Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.
Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace.
Please review our Applicant Privacy Notice: ******************************************************
Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.
#ZR
Collections Specialist
Collector job in Miami, FL
Job DescriptionDescription:
All Florida Paper is a leading privately-held distributor in the United States, which supplies over 6,000 products throughout 25 countries and across 10 key market sectors, which include education, healthcare, and foodservice, lodging, supermarkets, and janitorial/sanitation, exporting, and redistribution. By far, our most valuable asset is our employees, which is why for over 30 years, they have been the primary focus of our resources.
Position Summary:
An essential piece in our Accounting department, this role ensures that our customers accounts are healthy and up to date within our systems. This individual's key role is maintaining and fostering relationships with our customers and their financial information within our database by following up on their payments, sending reminder notifications close to their payment due date and assist them with their payment plans as needed. As a business-to-business organization, this position communicates with the Sales team on any updates relating to customer payment plans as necessary. Our goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
This is a 100% on-site position.
Essential Duties and Responsibilities:
Review and analyze customers' A/R aging reports to identify past due accounts.
Communicating effectively to the customers by notifying them on any upcoming or past due payment dates.
Maintains a complete and accurate record of all collection efforts including any corrective arrangements and places notes on the customer's account in our system.
Work directly with the Customer Service Department and Sales Representatives on accounts on hold and those accounts that have pending orders to ship.
Serve as liaison between the Accounting Department and our customers regarding the application of payments, credit memos, and account reconciliation matters.
Recommend appropriate changes to customers' credit limits, payment terms, and payment plans.
Using the best judgement, determine when collection efforts are no longer effective and escalate accordingly to the Credit Manager.
Collaborate with the Credit Manager on accounts that must be placed on hold.
Communicate with drivers when COD payments are not available at the time of delivery and find the best resolution.
Perform all other duties as assigned by the Manager.
Adhere to company policies and procedures.
Experience:
1-3 years related experience and/or training in collections.
Skills:
Must be a self-starter with the ability to work independently.
Must demonstrate strong interpersonal and collaborative skills.
Must demonstrate strong time management skills.
Excellent written and verbal communication skills, in both English and Spanish.
Strong planning, organizational, and execution skills.
Ability to set goals and meet deadlines.
Must provide excellent customer service and display a professional attitude to both external and internal customers.
Must demonstrate ownership of assigned responsibilities and the ability to get the job done correctly and in a timely manner.
Possess a proactive and positive team approach to problem resolution.
Able to establish strong working relationships with co-workers and management.
Ability to apply common sense understanding to carry out instructions furnished in written and oral form.
We have excellent benefits which include:
Medical, Dental, and Vision insurance partially sponsored by the company.
Company-sponsored Life Insurance and Short-term disability coverage.
401K program with company matching.
Paid Holidays.
PTO and Vacation.
Weekly discretionary bonus - based on productivity.
Requirements:
Specialist-Collections II
Collector job in Boca Raton, FL
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for a portfolio of customers Essential Job Functions Collection of assigned accounts and achieving assigned collection goals Customer contact methods include phone email and specific customer portals Proactively identifies and works with appropriate billing personnel to rectify reconciliation issues where customers claim invoices were not received in the needed manner Act as a liaison between sales customer service billing IT and customers personnel on key collection issues Key Responsibilities and Accountabilities Collect payments to achieve monthlyyearly over 60 day collection goals Responsible for all accounts highest to lowest within assigned portfolio Logs all collection call activity to ensure ease in follow up and reviewfollow up as needed by other AR personnel where needed Provide timely accurate and professional collection updates to aging reports allowing for needed updates for weekly and month end results reporting Provide AR Manager weekly credit hold updates on accounts within assigned range to ensure customers are removed from credit hold as needed Take lead in identifying problem collection accounts and escalating to AR Manager for consideration of placing with an outside collection agency Ensure sales team is advised of any accounts sent to collections Process customer invoice and statement requests Utilize the Web Method Ac hoc reporting tool as necessary to provide requested invoices Assist with uploading invoices to customer portals as necessary Review and reconcile accounts for write off or 3rd party collections placement Answer calls on the AR incoming phone loop and handle issues as received Collect phone credit card payments and forward to cash applications team for processing Send confirmations to customers after processing Process incoming e mails from customers Process return mail items address change e mails and contact change requests Process internal and external Sales Force tickets within the prescribed SLAHandle mid size accounts Handle VIP & top customer accounts Perform related duties as assigned Minimum Requirements Able to work a full time schedule Able to work overtime as needed to meet SLAsAccurate and professional written and verbal communication skills Able to perform in a deadline oriented dynamic environment Demonstrate analytical skills to identify payment trends and take appropriate actionA team player willing to assist when needed to improve existing and over all performance Able to document the results of collection activities and follow up on payment commitments Skills and Abilities NetSuite ExperienceMinimum 5 years business to business collections and account reconciliation experience Able to work independently as well as with a team Detail oriented Excellent problem solving negotiation and written communication skills Good organizational people and multi tasking skills Proficient in Excel and WordEducation High School diploma or GED required Associate degree preferred
Revenue Collection Specialist
Collector job in Opa-locka, FL
The City of Opa-locka is seeking an innovative and forward-thinking Finance Director with ERP maintenance and implementation, government finance and financial auditing experience to work for a trend-setting city. This opportunity provides great benefits and competitive pay.
NATURE OF WORK
Varied responsible work in the Finance Department involved in revenue collection to include but not limited to utility billing and collection, customer relations and related duties. Work includes the management of a computerized utility billing system; establishing and maintaining adequate administrative controls and record keeping procedures; coordinating with meter reading and meter service activities; and researching and settling customer complaints or injuries regarding billings. Employees in this class must exercise a high degree of independent judgement and tact in order to communicate effectively with customers.
KEY RESPONSIBILITIES
· Prepare or assists in the preparation of utility billings, correspondence in reply to customer inquiries or complaints, statical data for city auditors and outside agencies, and related correspondence.
· Prepare the information for computer input regarding billings and billing adjustments to accounts.
· Research complex utility account transactions to respond to customer inquiries concerning billing, payments and adjustments.
· Coordinate with Water Department operations personnel to schedule the meter reading and testing in response to customer inquiries or complaints.
· Serve as backup cashier as needed.
· Update and maintain customer accounts with payment history, outstanding balances, and any relevant changes.
· Maintain financial and other reports related to uncollected charges and collections.
· Answer questions and complaints regarding customers' bills within a reasonable time period and professional manner.
· Prepares correspondence concerning services, bills and deposits; initiates work orders for water service turn-on and shut-off as well as the removal of other City charges.
· May have preliminary discussion with customers regarding: payment schedules and arrangements
· Acquire proper authorization for adjustments to water bills when appropriate
· Work effectively with employees, supervisors and the general public
· Must be able to work independently within the City's policies and procedures
· Operate a variety of general office equipment
· Perform other duties as assigned.
KNOWLEDGE, ABILITIES AND SKILLS.
· Considerable knowledge of Federal, State, County, and City laws and regulations applicable or relating to operations of the Revenue Division.
· Considerable knowledge of the principles and practices of public and business administration.
· Considerable knowledge of office management and records maintenance (particularly as it relates to the billing and collection of utility accounts)
· Knowledge of public relations
· Ability to exhibit excellent customer service skills in a positive and effective manner
· Some knowledge of basic accounting principles and bookkeeping procedures, and practices
· Some knowledge of the operation of water, sewerage, and waste collection systems
· Knowledge of computer operations
· Strong attention to detail and accuracy with numbers
· Ability to write short emails, memos, and other types of communications
· Ability to treat information with confidentiality
· Ability to communicate effectively, verbally and in writing
· Ability to prepare daily, weekly, monthly reports on revenue collected, as needed
· Ability to utilize independent judgement in making decisions concerning a variety of administrative and customer problems
EDUCATION
· Bachelor's degree from an accredited college or university with a major in Accounting, Finance or Business.
EXPERIENCE AND TRAINING
· Three (3) years full-time paid experience in accounting, computer operations, utility billing and collections, customer service or the equivalent
· Maintaining taxes and databases associated information
· Working with computer systems and Excel spreadsheet experience
· Related experience can substitute for education on a year-for-year basis
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit, reach with hands and arms, and taste or smell. The employee is occasionally required to stand, walk and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to daily use a computer, telephone, and keyboard, type equipment for long periods of time. The noise level in the work environment is usually quiet.
Employment At-Will
Employees have a work-at-will relationship throughout their employment. This means that employment is for an undefined period. Either the employee or the City OF Opa-Locka, without cause or notice, may terminate it.
Equal Employment Opportunity/EEO
The City of Opa-Locka is committed to a policy of equal employment opportunity for all employees and applicants. Under this policy, all employees and applicants will be treated fairly and equally, and the City of Opa-Locka will comply with all applicable local, state, and federal employment discrimination laws. These protections extend to all management practices and decisions, including recruitment and hiring, performance appraisals, promotions, termination, training, and career development. selection of
volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and clients.
Auto-ApplyCollections and Deductions Analyst
Collector job in Pine Hills, FL
LHH is actively seeking an experienced Collections & Deductions Analyst with Advanced Excel skills (REQUIRED) and extensive experience handling large, complex portfolios ($200MM+) for one of our top clients! This role is responsible for investigating and resolving customer disputes, short payments,credits, and other A/R issues while driving recovery on invalid deductions. The ideal candidate is a proactive problem-solver with strong communication skills, significant dispute resolution experience, and a proven ability to work with large customers and vendor portals.
This will be a long term contract opportunity with our client. Option to consider remote if outside of Orlando, FL-if local one day per week onsite (Wednesdays).
Key Responsibilities
Dispute Resolution & Portfolio Management
Manage and analyze high-volume customer disputes, short payments, and account activity.
Research invoices, payments, credits, and contracts using SAP, customer portals, and third-party systems.
Identify root causes, trends, and issues using historical customer data across multiple systems.
Resolve disputes and ensure accurate customer A/R balances, following up with clients as needed.
Communicate effectively with customers, senior leadership, Sales, Operations, and internal stakeholders.
Credit & Collections
Monitor past-due A/R and assess credit exposure and customer creditworthiness.
Recommend account holds/releases in alignment with business strategy.
Secure payment on overdue balances and negotiate structured payment plans.
Evaluate aged items for write-offs, refunds, and account adjustments.
Assist in preparing accounts for third-party collections when required.
Systems & Compliance
Maintain customer discount, deduction, and allowance data within SAP.
Research cash applications using bank statements and resolve application issues.
Ensure compliance with GAAP, SOX, and internal policies, including proper documentation for credit memos and approvals.
Support audits related to deductions, payments, and write-offs.
Generate monthly and ad-hoc reporting for leadership and key stakeholders.
Required Qualifications
Advanced Excel expertise (required): Able to build complex formulas, PivotTables, VLOOKUPs, etc.
Heavy deductions / short-pay experience (required).
Experience managing large customer portfolios ($200MM+).
Minimum 5+ years of A/R dispute resolution in a large corporate environment using vendor portals.
Minimum 5+ years of cash application research and analysis.
5+ years working with enterprise A/R systems (SAP, Oracle, etc.).
Strong communication skills; able to work with customers, leadership, Sales, Logistics, and cross-functional teams.
Experience working in environments requiring GAAP and SOX compliance.
Ability to operate in a fast-paced, high-volume environment with minimal supervision.
Associate degree in Accounting/Finance required; Bachelor's degree preferred.
Preferred Skills
Experience in a global team environment
Strong analytical and problem-solving abilities
Ability to prioritize and make decisions quickly
Pay Details: $25.00 to $28.00 per hour
Search managed by: Kaitlynne Hope
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Collections Specialist
Collector job in Tampa, FL
Requirements
Above average administrative and phone skills
Debt collectors must have strong negotiation skills
Excellent communication skills
Well organized, results driven
Effective decision-making skills
Strong listening, interpersonal, oral, and written communication skills
Basic computer skills.
Basic math skills.
You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.
Physical Qualifications
Be able to lift five pounds or more
Be able to sit 90% of the work day at times
Be able to bend at the waist and be mobile when needed
Be able to read and comprehend position-specific documents and correspondence
Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
Be able to operate a computer, phone, or equivalent device
Be able to complete a minimum of a 40-hour flexible workweek schedule
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements for this position, please contact Human Resources.
This is a full-time, full-benefit position. The benefits package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401K with match.
No phone calls, no agencies, EOE, drug-free workplace.
Please review our Applicant Privacy Notice: ******************************************************
Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.