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  • Collections Specialist - Advanced Collections Mitigation Unit (ACMU)

    American Express 4.8company rating

    Collector job in Phoenix, AZ

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure. Job Responsibilities: Collect delinquent balances on Small Business and Consumer accounts. The portfolio consists of both cancelled relationships and high-risk customers. You will be responsible for owning your own client portfolio. You will need to utilize skip tracing to locate and communicate with your clients. Typically, you will be handling the following call types: advising of account status, consequences, and offering payment solutions, as well as reducing day's delinquent and preventing call and account escalations. Maintain high level of integrity and compliance while working with customer information Minimum Qualifications: Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy. Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style. Resilience is needed to efficiently manage a diverse client list, while balancing performance to meet a variety of metrics. Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive while adhering to American Express policies and procedures A capacity to learn, willingness to try new things, flexibility to incorporate feedback and agility through change and difficult situations. Experience managing your own client portfolio Excellent written and verbal communication skills Bi-Lingual spanish speaking a plus High School Diploma or GED Preferred Qualifications: Knowledge of Fair Debit Collection Practice Act and laws Skip tracing experience Minimum 3 years of recent collections experience or 3 years of sales experience with some collections experience Commercial collections experience Experience with Risk initiatives as they pertain to client level dunning Call center experience Ability to work independently, while still being a team player within the structured service center environment. Additional Requirements: Flexibility to work Monday-Friday 5:00am-16:00 Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week. Location: 18850 N 56th St. Phoenix, AZ 85054 Salary Range: $20.00 to $24.00 hourly + bonus + benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
    $20-24 hourly 6d ago
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  • Coordinator, Collections

    Cardinal Health 4.4company rating

    Collector job in Phoenix, AZ

    **About Navista** We believe in the power of community oncology to support patients through their cancer journeys. As an oncology practice alliance comprised of more than 100 providers across 50 sites, Navista provides the support community practices need to fuel their growth-while maintaining their independence. **_What Revenue Cycle Management (RCM) contributes to Cardinal Health_** Revenue Cycle Management focuses on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patient's account balance is zero. Practice Operations Management oversees the business and administrative operations of a medical practice. The Collections team is responsible for the collection of outstanding accounts receivable. This includes dispute research, developing payment plans with customers, and building relationships of trust with customers and internal business partners. The Coordinator, Collections, is responsible for the timely follow-up and resolution of insurance claims. This role ensures accurate and efficient collection of outstanding balances from insurance payers, working to reduce aging accounts receivable and increase cash flow for the organization. **_Responsibilities:_** + Review aging reports and work insurance accounts to ensure timely resolution and reimbursement. + Contact insurance companies via phone, portals, or email to check claim status, request reprocessing or escalate issues. + Analyze denials and underpayments to determine appropriate action (appeals, corrections, resubmissions). + Track and follow up on all submitted appeals until resolution. + Analyze explanation of benefits (EOBs) and remittance advice to determine the reason for denial or reduced payment. + Document all collection activities in the billing system according to departmental procedures. + Follow up on unpaid claims within payer-specific guidelines and timelines. + Coordinate with other billing team members, coders, and providers to resolve claim discrepancies. + Maintain up-to-date knowledge of payer policies, coding changes, and reimbursement guidelines. + Ensure compliance with HIPAA and all relevant federal/state billing regulations. + Flag trends or recurring issues for team leads or supervisors. + Meet daily/weekly productivity goals (e.g., number of claims worked, follow-ups completed). + Assist with special projects, audits, or other duties as assigned. **_Qualifications_** + 1-3 years of experience, preferred + High School Diploma, GED or equivalent work experience, preferred + Strong knowledge of insurance claim processing and denial management preferred. + Familiarity with Medicare, Medicaid, commercial insurance plans, and managed care preferred. + Proficiency in billing software (e.g. Athena, G4 Centricity, etc.) and Microsoft Office Suite. + Excellent verbal and written communication skills. + Ability to work independently and manage time effectively. + Detail-oriented with strong analytical and problem-solving skills **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **_Anticipated Hourly Range: $15.70 - $26.10_** **_Benefits:_** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close: 3/25/26** *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $15.7-26.1 hourly 6d ago
  • Accounts Receivable Representative

    Cintas Corporation 4.4company rating

    Collector job in Phoenix, AZ

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    $32k-37k yearly est. 2d ago
  • Billing and Payments Specialist

    Carvana Company 4.1company rating

    Collector job in Tempe, AZ

    About Us ADESA, a Carvana-owned company, currently operates over 50 locations throughout the US. Our Vehicle Service & Logistics Centers, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remark Specialist, Billing, Payment, Payment Processing, Operations, Salesforce, Automotive, Business Services
    $28k-32k yearly est. 6d ago
  • Accounts Receivable Representative

    A-Line Staffing Solutions 3.5company rating

    Collector job in Phoenix, AZ

    Accounts Receivable Representative Pay: $22.48 an hr | Bi-weekly Job Type: Onsite in Phoenix, AZ Shift Options: Shift requirement: 8 am - 4:30 pm (no on calls or weekends) Accounts Receivable Representative Overview: . Core Technical Skills - General Accounts Receivable, Representative, Payment, Customer Service, Accounting, Staffing, Skills
    $22.5 hourly 6d ago
  • Collections Specialist

    Cornerstone Staffing 4.1company rating

    Collector job in Tempe, AZ

    Collections Specialist Tempe, AZ | Onsite COMPENSATION & SCHEDULE $19.00/hour Full-time, standard business hours with overtime opportunities W 2 employment Start date: ASAP ROLE IMPACT As a Collections Specialist, you will play a key role in resolvin Collections, Specialist, Customer Experience, Administrative, Staffing
    $19 hourly 3d ago
  • Dental Insurance Accounts Receivable

    American Dental Companies 4.7company rating

    Collector job in Phoenix, AZ

    Dental Accounts Receivable Representative About Us: American Dental Companies, with headquarters in North Phoenix at 17 and 101, is a growing, doctor-owned organization committed to delivering exceptional dental care and creating a positive, collaborative work environment. We are seeking a detail-oriented and proactive Dental Accounts Receivable Representative to join our team. Key Responsibilities: Follow up on outstanding insurance claims via phone, portal, and email. Identify reasons for unpaid or denied claims and take corrective action. Submit corrected claims, appeals, and necessary documentation promptly. Ensure timely filing deadlines are met for all payers. Resubmit claims with required attachments. Address insurance retractions, recoupments, and underpayments. Review EOBs to verify correct reimbursement according to contract. Maintain accurate notes on all AR activity within the PMS. Adhere to all regulatory requirements and maintain strict confidentiality of patient information. Qualifications: 1-3 years of dental AR or dental billing experience Strong understanding of dental insurance plans (PPO, HMO, Medicaid, EPO). Ability to interpret EOBs and understand CDT codes. Experience with claim appeals, corrected claims, and eligibility verification. Proficiency in dental software (Denticon, Dentrix, Eaglesoft, Open Dental, etc.) Excellent verbal and written communication skills. Strong attention to detail and organizational skills. Ability to work independently and meet deadlines. Benefits: Medical and Vision Coverage Free Dental Care Paid Time Off 401(k) Plan Office Hours: Monday-Thursday: 8 AM-5 PM | Friday: 8 AM-3 PM Ready to join a team that values precision, positivity, and progress? Apply today and help us keep smiles bright!
    $34k-43k yearly est. 6d ago
  • Patient Account Representative - 249427

    Medix™ 4.5company rating

    Collector job in Phoenix, AZ

    Medix Healthcare - Patient (A/R) Specialist 📍 Phoenix, AZ 85016 💲 $18-$21 per hour 🕗 Monday-Friday | 8:00 AM - 5:00 PM We are seeking a detail-oriented and customer-focused Patient A/R Specialist to join our team. This role is responsible for handling inbound patient calls, resolving patient balance inquiries, and ensuring accurate and timely collection of outstanding self-pay balances. Job Summary The Patient A/R Specialist serves as a primary point of contact for patients regarding billing and account questions. This role requires an investigative mindset to research account issues, explain balances clearly, resolve discrepancies, and collect payments while maintaining excellent customer service in a high-call-volume environment. Qualifications Required: 1-2 years of experience in self-pay billing, billing customer service, or collections Working knowledge of EOBs (Explanation of Benefits) Experience working within EMR systems (NextGen a plus) Strong customer service and communication skills Computer literate with the ability to navigate multiple systems and screens simultaneously Detail-oriented with strong problem-solving and investigative skills Preferred: Experience using NextGen EMR Ophthalmology billing experience Bilingual in Spanish Key Responsibilities Answer inbound patient calls and assist with detailed account and billing inquiries Investigate outstanding balances and determine why claims were not processed or paid correctly Follow up with patients to ensure self-pay balances are resolved Take payments over the phone and set up payment arrangements when needed Ensure patient statements are sent daily with accurate and updated information Work accounts toward external collections after all internal collection efforts are exhausted Research patient credits and coordinate with accounting to process approved refunds Process bankruptcy notices according to company policy Update and correct patient demographic information to ensure clean statements Maintain detailed documentation of all patient interactions Handle a high call volume of approximately 300 calls per week (60 calls per day) Schedule Monday - Friday 8:00 AM - 5:00 PM No weekends
    $18-21 hourly 1d ago
  • Accounts Receivable / Billing Specialist

    Bootz & Duke Sign Company

    Collector job in Phoenix, AZ

    Benefits: 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Vision insurance Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking an Accounts Receivable Clerk to join our team. In this role, you will be responsible for the timely and accurate processing of customer invoices. Your duties will include reviewing account information and correcting errors, creating invoices, and other administrative tasks. The ideal candidate is an excellent communicator with strong mathematical skills and a commitment to accuracy. Responsibilities Processing and accurately creating customer invoices Entering invoices in client billing portals Researching any account discrepancies and taking appropriate action for resolution Creating accurate and informative reports Collaborating with other departments to gather additional information Qualifications Bachelor's degree in accounting or a related field Previous experience as an Accounts Receivable Clerk or in a similar position in a construction related business Advanced knowledge of Excel and accounting software Familiarity with Microsoft Word, Outlook, and PowerPoint Strong understanding of accounting principles and best practices Excellent problem-solving and research skills Strong written and verbal communication skills Commitment to accuracy and attention to detail Experience in SAGE software
    $33k-44k yearly est. 6d ago
  • Accounts Receivable Coordinator

    Chicanos Por La Causa 3.9company rating

    Collector job in Phoenix, AZ

    Turn invoices into insight and payments into progress! Chicanos Por La Causa, Inc. (CPLC) is a non-profit organization and one of the largest Hispanic Community Development Corporations in the United States. The organization began with a group of student and community activists in 1967, and was incorporated and received non-profit status in 1969. CPLC is committed to empowering individuals through health & human services, housing, education, and economic development. This is a hybrid position where you will get to work 2 days remote and 3 days in office HOW WILL YOU MAKE AN IMPACT IN THIS ROLE? You will record client invoices and accounting for the funds paid to the organization. You will perform a variety of accounting and transactional posting duties according to established policies and procedures. You will be required to develop and maintain an open line of communication with accounting/finance team member, internal business partners throughout the organization and clients. You will be capable of using approximately five different accounting softwares, which include, Blackbaud, Yardi, Quickbooks, Appfolio, and Accubuild to generate client invoices, client monthly statements, and account receivable aging reports. MINIMUM QUALIFICATIONS AND COMPETENCIES Education requirements: High School Diploma or GED Associates Degree or equivalent from a two-year college or technical school preferred Other requirements: 1-3 years accounts receivable experience Solid understanding of basic accounting principles General math skills Proficiency in MS Office Excel, including the ability to operate computerized accounting and spreadsheet programs High degree of accuracy and attention to detail Excellent data entry skills Excellent analytical, problem solving and decision-making skills Effective verbal, listening and written communication skills Effective organizational, stress and time management skills Demonstrates a sense of urgency and ability to meet deadlines Ability to work independently or as a team member Ability to work with a diverse group of people High customer service and negotiation skills What does CPLC offer YOU as a valued employee? We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits to serve you and your family. Check out our benefits for FULLTIME employees below: Generous Paid Holidays Paid Time Off & Paid Sick Days Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26 401(k) Retirement Plan Employee Recognition Program Tuition Reimbursement for qualifying degrees Health Savings Account & Flexible Spending Account Free Preventative Services & Wellness Rewards Life + Disability options Employee Assistance Program Telemedicine & Concierge Services Pet Care, Life Mart Purchase Discounts Mileage & Cell Reimbursement for qualifying roles Identity Theft Protection & Voluntary Benefits Where precision meets impact - grow your AR career with us and APPLY today! Chicanos Por La Causa, Inc. is an Equal Opportunity Employer. CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting *************************** California Residents: Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.
    $32k-39k yearly est. 6d ago
  • Senior E-Billing Coordinator

    Dentons Us LLP 4.9company rating

    Collector job in Phoenix, AZ

    Atlanta, GA, USChicago, IL, USPhoenix, AZ, USSan Diego, CA, USWashington DC, DC, USKansas City, MO, USDenver, CO, USDallas, TX, USShort Hills, NJ, USHonolulu, HI, USHouston, TX, USSt. Louis, MO, USLos Angeles, CA, US Jan 24, 2026 Dentons US LLP is currently recruiting for a Senior E-Billing Coordinator that can be resident in any Dentons US office. This position will be responsible for the administration and management of the electronic billing processes for all domestic clients and e-vendors. The ideal candidate will possess strong analytical and problem solving skills. The Senior E-Billing Coordinator will report to the E-Billing Supervisor. This is a hybrid position required to work in-office three days per week. **Responsibilities:** + Responsible for the administration of all electronic billing clients and vendors; inclusive of documentation, training, analysis, reporting, and security. + Partner with Billing Team and Finance Department to analyze, identify, recommend, and implement enhancements, management reports, and troubleshooting electronic billing issues. + Maintain profile for each electronic billing vendor being utilized; inclusive of policies and contact information. Communicate all e-billing guidelines, and updates to key members of the Finance Team. + Meet with billing attorney(s) or secretaries to discuss electronic billing processes. + Generate and distribute e-billing reports on a weekly basis. + Offer constructive solutions to reduce or eliminate electronic billing inefficiencies. + Work within the E-billing Hub and help troubleshoot/resolve electronic billing problems. + Update and manage client websites + Work with Billing Coordinators and timekeepers in order to ensure compliance with all Electronic Billing Guidelines. + Work with Collections Team to solidify proactive follow-up on aged invoices submitted electronically. + Address all rejected invoices within two business days, once transferred from the billing coordinator. + These duties may be ongoing or ad hoc in nature. + Other duties as may be assigned to fully meet the requirements of the position. **Experience & Qualifications:** + 5+ years e-billing experience (e.g. Serengeti, Collaborati, Legal Precision, eBillingHub) + Law firm experience preferred. + Expertise with Elite Enterprise or 3E and ME-Billing applications. + Excellent verbal and written communication skills. + Self-starter that delivers superior customer service + Must be detail-oriented with excellent organizational skills. + Ability to work in a fast-paced environment. + Flexibility to work overtime, as needed Pursuant with states' laws, the salary range for this position is $80,000 - $98,000 based on experience. Dentons US LLP offers a competitive salary and benefits package including medical, dental, vision, 401k, profit sharing, short-term/long-term disability, life insurance, tuition reimbursement, paid time off, paid holidays and discretionary bonuses. _Dentons US LLP is an Equal Opportunity Employer - Disability/Vet. Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records._ _If you need any assistance seeking a job opportunity at Dentons US, LLP, or if you need reasonable accommodation with the application process, please call our Talent Acquisition Coordinator at *************** or contact us at *************************************._ **About Dentons** Redefining possibilities. Together, everywhere. For more information visit *************** **Nearest Major Market:** Atlanta
    $80k-98k yearly 3d ago
  • Group Housing and Billing Coordinator

    Sitio de Experiencia de Candidatos

    Collector job in Scottsdale, AZ

    Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $38k-54k yearly est. Auto-Apply 18d ago
  • Collections Senior Specialist

    Valon Mortgage, Inc.

    Collector job in Phoenix, AZ

    About the Company Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we've built our platforms from the ground up-not on outdated legacy systems-so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we're leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses. Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We're not only reshaping what servicing and lending look like today-we're creating opportunities for talented people to help drive the future of the industry. As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning-we're building the future of regulated finance, and we want you to be part of it. Client Experience at Valon The Client Experience team is a group of organized and altruistic individuals who provide our homeowners with exceptional service. Whether taking ownership of collections, managing default processes, or solving homeowner issues in real time, the team acts as a bridge between Valon and our homeowners. Equipped with extensive knowledge of the mortgage industry, each member prides themselves on embodying Valon's mission of championing homeownership. About the Role We're seeking a Collections Senior Specialist to collect debt and resolve homeowner issues in real time. The ideal candidate is a self-motivated individual who is able to easily adapt to a fast-paced environment. Responsibilities * Contact homeowners via phone and email regarding the status of their accounts, associated late fees, and credit reports while adhering to relevant company procedures and consumer privacy laws. * Perform skip-tracing to locate homeowners with incorrect contact information. * Assist and support homeowners dealing with financial difficulty by establishing trust, identifying mutually agreeable payment arrangements, and maintaining excellent customer service. * Meticulously document all inbound and outbound collections efforts within the company platform. * Arrange and submit homeowner accounts for extensions, modifications, forbearances, and repayment plans. * Mentor other Collections Specialists, leading departmental projects and initiatives as required. * Collaborate with the Loan Administration and Default Servicing departments and other members of the Client Experience department to resolve account discrepancies. * Identify gaps in processes and recommend improvements. * Test various contact center tools and platforms. Minimum Qualifications * 3+ years of collections experience. * Previous skip-tracing experience. * Previous experience with conducting loan calculations (e.g. calculating amortization schedules, APR, and simple interest). * Previous experience with Google Suite, Zendesk, Salesforce, and other common CRM systems. * Previous experience with using workforce tools or partnering with workforce management teams. * Previous experience with handling sensitive documentation. * Comprehensive knowledge of industry regulations (e.g. FDCPA, FCRA, and TCPA). * Excellent time management skills. * Ability to assess homeowner needs and overcome objections. * High School Diploma or equivalent Location * On-site (Phoenix, AZ) Benefits * Compensation: Competitive salary and a 401(k) plan-with a 4% annual match! * Hours: No weekends or late nights required! * Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays! * Health & well-being: We'll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support! * Food & meals: In-office snacks and drinks (and Bagel Fridays)! * Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews. * Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)! Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to **************** if you have any requests to verify the authenticity of an outreach. Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
    $37k-50k yearly est. Auto-Apply 40d ago
  • Collections Specialist

    Greenberg Traurig 4.9company rating

    Collector job in Phoenix, AZ

    Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Revenue Management Team as a Collections Specialist located in our Phoenix office (Hybrid) We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who demonstrate initiatives, adaptability, and innovation, we invite you to join our team. This role will be based in our Phoenix office, on a hybrid basis. This position reports to the Collections Supervisor. The candidate must be flexible to work overtime as needed. Position Summary The Collections Specialist is responsible for the accurate and efficient preparation of invoices for various Billing Attorneys. This position will interact with all levels of attorneys, clients and staff to effectively drive the collection process. The candidate will assist with collections, AR analysis, ebill invoice rejections, invoice resubmissions, Credit/Retainers refunds, client calls as needed. Candidate should also be flexible to work overtime as needed. Key Responsibilities Responsible for daily function of collection efforts, including inventory review, regular consultation with attorneys to review issues related to A/R and determine best strategy for collection Responsible for accounting functions including but not limited to accounts receivable and billing Proactively and efficiently communicates accounts receivable information to office and firm management Processes client bills using Pre-bill Viewer and Aderant software Submits electronic client invoices and accruals via various e-billing websites Researches and responds to accounting and billing questions; communicates with clients as needed Reviews and edits pre-bills in response to requests from attorneys and legal support specialists Analyzes client balances and client ledgers (payments and applications) Application and re-application of deposits, retainers, unapplied cash Assists with client refunds Reviews client AR balances and collection communication with the Billing Attorney/Business Director/Revenue Director Develops and prepares collection and A/R related reports; account reconciliations Enters and maintains collection notes into our Dashboard/Aderant Collection system Assists with our yearly Internal Audit (researches credits and initiates any refunds, updates the collection notes, etc.) Assists with other special projects, ad hoc reports, and activities as needed, and performs additional duties as assigned Qualifications Skills & Competencies Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation, including active listening and ability to convey information clearly Ability to prioritize workload and adapt to a fast-paced, high-pressure environment to meet strict deadlines to achieve business goals and objectives Highly motivated, self-starter who can work well under minimal supervision, as well as take a proactive approach in being team-oriented High attention to detail, outstanding organizational skills, and the ability to manage time effectively Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills Proactive in identifying accounting issues and providing solutions Education & Prior Experience Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred Minimum three years of Collections experience, preferably in the professional services industry (legal, accounting, insurance, healthcare Exceptional computer skills with the ability to learn new software applications quickly Technology Aderant software, Concur, Prebill Viewer, and Ebilling Hub experience a plus Proficiency with Windows-based software, strong Excel preferred GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.
    $30k-36k yearly est. Auto-Apply 12d ago
  • Collections Specialist

    State Collection Service Inc. 3.9company rating

    Collector job in Phoenix, AZ

    Job DescriptionDescription: The GREAT STATE TEAM is seeking Remote Collections Specialists (Account Resolution Representatives) to join our fast-growing teams! As a Collection's Specialist (Account Resolution Representative) you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity Utilize negotiating and customer service skills to achieve positive results Adhere to all FDCPA, FCRA, HIPPA and other applicable laws Qualifications, Skills, and Experience: 1+ years' experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties Ability to enter and update data on company and/or client systems in an accurate, timely manner Ability to work successfully in a fast-paced, deadline-oriented environment Strong organization skills. The ability to work on multiple tasks simultaneously Focus upon customer service and deliverables Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires Ability to work successfully and cooperatively within a team-based environment Internet Requirements: The minimum internet speed requirements for remote work are as follows: Broadband internet connection (No DSL, or Dial Up) Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) Minimum Speed Results: 40 mbps download, 5 mbps upload Camera Requirements: Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage: $16.00/hr plus monthly commission opportunities Bilingual: $18.00/hr plus monthly commission opportunities $500 guaranteed monthly bonus for the first 90 days Schedule: Monday through Thursday, three days from 7:00am - 4:00pm, one evening from 10:00am - 7:00pm, Fridays from 7:00am - 4:00pm with one closing shift per month from 9:00am - 6:00pm, and one Saturday per month from 8:00am - 12:00pm MST. Note: these hours may vary during daylight savings time. We Offer a Comprehensive Benefits Package: Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts Paid time off starting at 90 days and annual profit sharing 7 Paid Holidays - Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor Day Family Friendly Events Wellness Programs/Gym Reimbursement All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer . All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, PA, MS, AL, GA, FL, NC, SC, MD, NMRequirements:
    $16-18 hourly 7d ago
  • Collections Specialist

    Dev 4.2company rating

    Collector job in Tempe, AZ

    Company DescriptionJobs for Humanity is partnering with OneMain Financial to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: OneMain Financial Job Description Collections Specialist At OneMain, Collections Specialists contact customers to help them fulfill their financial obligations by arranging for repayment or settlement of account balances and offering appropriate products or services. Our work focuses on our existing customers with long-term relationships with us. This role will span servicing and collections of personal loans and credit cards. Collection Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications. In the Role: Help customers with all financial servicing needs through inbound and outbound contact. Work with our clients in a consultative manner, following all applicable laws, policies, and procedures Negotiate with customers to resolve account matters Maintain and note all appropriate information and documentation on customer and account status. Collaborate with others on the team involved with collecting and servicing accounts Investigate, research, and track consumer information using online skip-tracing tools Work together as both team member and individual contributor in a goal-oriented environment to meet personal and team targets Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations Requirements High School Diploma or GED Preferred Sales, customer service or collections experience in retail, call center, or business-to-business environments is highly preferred Active listening and communication Skilled at achieving and exceeding goals Ability to thrive in a fast-paced team environment Bilingual: Spanish Work Schedule: The average work week has three days during standard business hours and up to two late nights (up to 8p). The schedule includes at least one Saturday per month, one late Friday and some extended hours at the end of each month. Who we Are OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with: Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date) Paid sick leave as determined by state or local ordinance, prorated based on start date Paid holidays (7 days per year, based on start date) Paid volunteer time (3 days per year, prorated based on start date) Key Word Tags Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
    $32k-41k yearly est. 60d+ ago
  • Collections Specialist - Advanced Collections Mitigation Unit (ACMU)

    American Express 4.8company rating

    Collector job in Phoenix, AZ

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure. **Job Responsibilities:** + Collect delinquent balances on Small Business and Consumer accounts. The portfolio consists of both cancelled relationships and high-risk customers. + You will be responsible for owning your own client portfolio. You will need to utilize skip tracing to locate and communicate with your clients. + Typically, you will be handling the following call types: advising of account status, consequences, and offering payment solutions, as well as reducing day's delinquent and preventing call and account escalations. + Maintain high level of integrity and compliance while working with customer information **Minimum Qualifications:** + Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy. + Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style. + Resilience is needed to efficiently manage a diverse client list, while balancing performance to meet a variety of metrics. + Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive while adhering to American Express policies and procedures + A capacity to learn, willingness to try new things, flexibility to incorporate feedback and agility through change and difficult situations. + Experience managing your own client portfolio + Excellent written and verbal communication skills + Bi-Lingual spanish speaking a plus + High School Diploma or GED **Preferred Qualifications:** + Knowledge of Fair Debit Collection Practice Act and laws + Skip tracing experience + Minimum 3 years of recent collections experience or 3 years of sales experience with some collections experience + Commercial collections experience + Experience with Risk initiatives as they pertain to client level dunning + Call center experience + Ability to work independently, while still being a team player within the structured service center environment. **Additional Requirements:** + Flexibility to work Monday-Friday 5:00am-16:00 + Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week. + Location: 18850 N 56th St. Phoenix, AZ 85054 **Qualifications** Salary Range: $20.00 to $24.00 hourly bonus benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Credit **Primary Location:** US-Arizona-Phoenix **Schedule** Full-time **Req ID:** 26000425
    $31k-41k yearly est. 6d ago
  • Accounts Receivable Representative

    Cintas Corporation 4.4company rating

    Collector job in Phoenix, AZ

    Cintas is seeking an Accounts Receivable Representative. Responsibilities include all accounts receivable related functions, including keeping track of assigned accounts to identify outstanding debts; planning course of action to recover outstanding Accounts Receivable, Representative, Manufacturing, Accounting, Account
    $32k-37k yearly est. 2d ago
  • Accounts Receivable Specialist, Customer Service Operations

    Cardinal Health 4.4company rating

    Collector job in Phoenix, AZ

    ** **Hours: Monday - Friday, 8:00 AM - 4:30 PM EST (or based on business need)** **_What Accounts Receivable Specialist contributes to Cardinal Health_** Account Receivable Specialist is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA. + Demonstrates knowledge of financial processes, systems, controls, and work streams. + Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls. + Possesses understanding of service level goals and objectives when providing customer support. + Demonstrates ability to respond to non-standard requests from vendors and customers. + Possesses strong organizational skills and prioritizes getting the right things done. **_Responsibilities_** + Submitting medical documentation/billing data to insurance providers + Researching and appealing denied and rejected claims + Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing + Following up on unpaid claims within standard billing cycle time frame + Calling insurance companies regarding any discrepancy in payment if necessary + Reviewing insurance payments for accuracy and completeness **_Qualifications_** + HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred + 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred + Strong knowledge of Microsoft Excel + Ability to work independently and collaboratively within team environment + Able to multi-task and meet tight deadlines + Excellent problem-solving skills + Strong communication skills + Familiarity with ICD-10 coding + Competent with computer systems, software and 10 key calculators + Knowledge of medical terminology **_What is expected of you and others at this level_** + Applies basic concepts, principles, and technical capabilities to perform routine tasks + Works on projects of limited scope and complexity + Follows established procedures to resolve readily identifiable technical problems + Works under direct supervision and receives detailed instructions + Develops competence by performing structured work assignments **Anticipated hourly range:** $22.30 per hour - $28.80 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/16/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $22.3-28.8 hourly 6d ago
  • Collections Specialist

    Cornerstone Staffing 4.1company rating

    Collector job in Tempe, AZ

    CornerStone Staffing is seeking Collections Specialist with a great team work ethic and with experience in fast paced environment. If you have this experience we have the right job for you! Collections Specialist Tempe, AZ | Onsite COMPENSATION & SCH Collections, Specialist, Staffing, Customer Experience, Administrative
    $30k-38k yearly est. 3d ago

Learn more about collector jobs

How much does a collector earn in Glendale, AZ?

The average collector in Glendale, AZ earns between $27,000 and $44,000 annually. This compares to the national average collector range of $27,000 to $44,000.

Average collector salary in Glendale, AZ

$35,000

What are the biggest employers of Collectors in Glendale, AZ?

The biggest employers of Collectors in Glendale, AZ are:
  1. Afni
  2. First Financial Asset Management
  3. Desert Schools Federal Credit Union
  4. Guardian Pharmacy
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