Customer Service
Collector job in Houston, TX
Baskin Robbins Spring in Summerwood, TX is looking for one customer service to join our 8 person strong team. We are located on 3784 Rayford Road. Our ideal candidate is a self-starter, punctual, and hard-working.
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Assist Customers in preparing their orders
Clean work area as needed to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
Follow Brand standards, recipes and systems
Follow safety, food safety and sanitation guidelines; comply with all applicable laws
Maintain clean and neat work environment
Team Environment
Work well and interacts with others respectfully
Respond positively to coaching and feedback
Communicate with team members
Able to learn and execute multiple tasks
Qualifications
Execute restaurant standards and marketing initiatives
Handle POS transactions and payments with accuracy
Prepare and deliver all products according to Brand standards
Friendly attitude even when dealing with disgruntled employees
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
Basic computer skills
Capable of counting money and making change
Able to operate restaurant equipment (minimum age requirements may apply)
We are looking forward to reading your application.
Billing Coordinator
Collector job in Houston, TX
Job Description
A global law firm consistently ranked among the top firms in the world, is currently seeking a Billing Coordinator to join our winning team, located in Houston. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation and collaboration.
Responsibilities:
Acting as liaison between billing attorneys and billing secretaries, legal attorneys, and/or organization (customers) and the billing staff; responding to internal and external inquiries in a timely manner
Preparing and analyzing complex client billing
Communicating with customers to ensure their request from the billing staff is being met updating customers on the status of tasks and/or projects
Providing accurate and timely completion of assignments and inquiry responses; ensuring that all tasks and duties completed are done within the firm's set guidelines and policies
Generating and reviewing Proformas from 3E (pre-existing or generating new charges)
Following up on unsent invoices and running reports
Providing project analyses as directed; utilizing 3E system for various analytical reports
Utilizing computerized billing and payable software modules to complete the billing process
Assisting with obtaining information required for e-billing and liaises with e-billing coordinators on outstanding items
Assisting with year-end closing and reporting as required
Assisting with special projects on various issues as needed
Promoting effective work practices and working as a team member
Qualifications:
The successful Billing Coordinator must have thorough knowledge of bookkeeping procedures such as posting, balancing, debits and credits, and journal entries.
Knowledge and proficiency in PC Applications, including spreadsheet software and operations, is required.
Knowledge of 3E is a plus.
The Coordinator must display knowledge of basic accounting principles, as well as the ability to comprehend and accurately perform mathematical functions.
The analytical skills needed to correctly comprehend and communicate data are desired.
A Bachelor's degree in Accounting or a related field is preferred.
Many of our job openings can be viewed at **********************************************
Collections
Collector job in Houston, TX
Job DescriptionWe're hiring a Collections Associate for our growing client in the Southwest Houston area.We are looking for an experienced, reliable, hard-working employee to join our client's team! DESCRIPTION OF YOUR DREAM JOB:Job Title: Collections AssociateLocation: Southwest Houston area Pay: $18.00 to $20.00 per hour Hours: Monday- Friday 8am to 4:30pm or 9am to 5pm.Duration: Temporary, could go permanent Description of Duties: Conducts daily collection calls to delinquent accounts; practices top-notch customer service when dealing with clients. Handles customer service questions and issues via phone and email. Handles contract refinance/extension challenges. Skip tracing accounts to locate customers. Responds to customer inquiries on delinquency notices. Investigate billing problems.Requirements: 2+ years of high volume collections experience required. MS Office proficiency.
WHO WE ARE:
Carlton Staffing is a local staffing firm in Texas with over 44 years of experience! We have connections with numerous hiring managers throughout the greater Houston area. An application with us is an open application with our rock-star clients. Don't wait another minute! Let our knowledgeable staff assist you today, visit www.carltonstaffing.com.
Medical Collector
Collector job in Houston, TX
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Job Description
Are you looking for a collections position? Do you need to start ASAP? I am looking for someone interested in $22 an hour to work in our Central Collections office in Houston for the Leading Provider of Orthotics and Prothetics in the nation. With over 800 locations in all 50 states, we offer nothing short of opportunity and career growth. Not to mention great benefits and a friendly working environment.
Daily Responsibilities:
Medical collections for high dollar, low dollar and private/patient self pay
Data entry
Teamwork
Qualifications
At least two years of experience doing medical collections including private pay/patient self-pay, high dollar (over $2000) and low dollar (under $2000).
Additional Information
Want to hear more information?
Reach out to Victoria Root for immediate consideration by calling 321-278-5706 TODAY :)
Collector
Collector job in Houston, TX
Role: To preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral.
Essential Functions & Responsibilities:
Contacts delinquent accounts by phone and mail; takes appropriate action to bring current.
Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
Maintains accurate files and reports on all collections activity.
Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
Perform other job duties as assigned.
Performance Measurements:
1. To maintain accurate and complete records of all collection and recovery activity.
2. To ensure that collection activity is both within credit union policy and all relevant regulations.
3. To identify and inform management of potential underwriting problems.
4. Keep updated and educated in all areas relating to loans, law changes, collection practices, and any other areas that would enhance the Loan Department.
5. To provide friendly, professional and accurate service and support to all members and associates.
Knowledge and Skills:
Experience
-Three years experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education.
Education -
A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.
Interpersonal Skills
- Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Other Skills -
While performing the duties of the job, the employee is regularly required to :
-position self to move about the work area
-reach, grab, sort
-communicate in person and via telephone with others
-identify and recognize small font communication
-ability to transport a minimum of 10 pounds
Billing Coordinator
Collector job in Baytown, TX
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
Job Description
Position Purpose:
The position's purpose is to bill customers as quickly and as accurately as possible after receiving all the required
documentation.
Primary Duties /Responsibilities:
Engage with the Technical Customer Advisor to understand when a job has been carried out.
Match manifest with original job request in RPM. Confirm this with the Technical Customer Advisor.
Escalate to Technical Customer Advisor for speedy resolution in the event of issues.
Create and issue the invoice.
Respond to any billing queries (that would first come through the Customer Technical Advisor).
Qualifications
Education / Experience / Background:
Invoicing and/ or other financial experience
Experience of using computer invoicing systems or similar
Sufficient understanding of waste streams, transportation and disposal or the ability to build this understanding
High School Diploma
Knowledge / Skills / Abilities:
Very numerate
High attention to detail
Very organized and efficient
Knowledge of, or ability to build knowledge of, the hazardous waste business
Able to work collaboratively across different functions and to secure help from colleagues
Additional Information
Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Billing Coordinator
Collector job in Baytown, TX
** Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
**Job Description**
**Position Purpose:**
The position's purpose is to bill customers as quickly and as accurately as possible after receiving all the required
documentation.
**Primary Duties /Responsibilities:**
+ Engage with the Technical Customer Advisor to understand when a job has been carried out.
+ Match manifest with original job request in RPM. Confirm this with the Technical Customer Advisor.
+ Escalate to Technical Customer Advisor for speedy resolution in the event of issues.
+ Create and issue the invoice.
+ Respond to any billing queries (that would first come through the Customer Technical Advisor).
**Qualifications**
**Education / Experience / Background:**
+ Invoicing and/ or other financial experience
+ Experience of using computer invoicing systems or similar
+ Sufficient understanding of waste streams, transportation and disposal or the ability to build this understanding
+ High School Diploma
**Knowledge / Skills / Abilities:**
+ Very numerate
+ High attention to detail
+ Very organized and efficient
+ Knowledge of, or ability to build knowledge of, the hazardous waste business
+ Able to work collaboratively across different functions and to secure help from colleagues
**Additional Information**
**Benefits:** Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Billing Coordinator
Collector job in Channelview, TX
Job Description
Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.
Role Overview:
Issuing invoices to customers/clients, reviewing customer orders and work orders.
Position Responsibilities:
Calculating charges to customers & clients
Issuing invoices to customers & clients
Checking and reviewing customer orders and work orders/estimates for correct documentation
Data entry, mail & some telephone duties as well as other administrative support tasks
Location: Channelview, TX
Starting Salary: $17.00 per hour
Qualifications:
High school diploma or GED
1 year Office Administrative &/or Billing or relevant experience
1 year Google Suite Experience
Strong organizational skills
Ability to effectively prioritize
Possess strong verbal and written communication skills
DCI Benefits:
Medical, dental and vision Insurance
401(k) with generous employer match
Paid time off, including 10 paid holidays
Optional health savings account & flexible spending account
Life insurance
Employee assistance program
Parental leave
Referral program
Tuition reimbursement
Collector
Collector job in Houston, TX
Under the direct supervision of the Collections Manager, the Collector is responsible for account resolution and collecting on account receivables.
SHIFT DETAILS:
Weekdays
KEY RESPONSIBILITIES:
Monitor insurance claims by running appropriate reports and contacting insurance companies to resolve claims that are not paid in a timely manner.
Identify coding or billing problems from EOBs and work to correct the errors in a timely manner.
Identify problem accounts and escalate as appropriate.
Update the patient account record to identify actions taken on the account
Work with patients and guarantors to secure payment on outstanding account balances.
Sort and file correspondence.
Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement".
Other duties as assigned.
Supportive of the compliance program set forth by St. Joseph Medical Center and demonstrated by:
Upholds the St. Joseph Medical Center Standards of Conduct and Corporate Compliance.
Adheres to and helps to enforce all compliance policies relevant to his/her area.
Assures timely compliance education as requested by the Regional Compliance and Safety Officer and/or through corporate initiatives.
Sets an example to all staff in their daily activities.
REQUIRED KNOWLEDGE & SKILLS:
Communication - communicates clearly and concisely, verbally and in writing.
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
Interpersonal skills - able to work effectively with other employees, patients and external parties.
PC skills - demonstrates proficiency in PC applications as required.
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems.
Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.
POSITION QUALIFICATIONS: Equal Opportunity Employer Minorities/Women/Veterans/Disabled
H.S. Diploma or G.E.D.
At least one year of collections experience required.
Relevant education may substitute experience requirement.
Houston's oldest hospital is GROWING!
Welcome to St. Joseph Medical Center (SJMC), Houston's first and only downtown hospital delivering world-class care for the last 137 years and looking forward to the next century of exceptional care to Houstonians when they need us most.
Whether it's for a scheduled surgery, the birth of a baby, an unexpected emergency, or an outpatient visit, we have staff available around the clock to provide you access to immediate, quality health care. SJMC has been providing health care services to Greater Houston residents for over 130 years, which should give you great comfort in knowing that we have a great tradition of caring for our community. We strive to meet our patients' expectations and encourage our patients to provide us with feedback on how we can help them have the best experience possible while they're in our care.
Over the last years we have expanded our services to include the Advanced Wound Care Center, Comprehensive Cardiac and Vascular Services, the Women's Center, the St. Joseph Maternal Fetal Medicine Center, and a Weight Loss Surgery Program, just to name a few. As you work with our physicians, nurses, case managers, educators, and other staff, you will be guided through your health care journey, from diagnosis to treatment, with compassion every step of the way.
Diversity, equity, inclusion, and belonging are at the foundation of the care St Joseph Medical Center provides to our community we are privileged to support in all of our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression or any other non-job-related characteristic.
Bilingual Collection Specialist
Collector job in Houston, TX
Job DescriptionBenefits:
401(k)
Opportunity for advancement
Paid time off
Benefits/Perks
within team
Advancement opportunities based on merit
Full time 40 hrs./week
Mon-Fri day shift
Hourly pay from $20 - $23
Paid Time Off
Job Summary
We are seeking a Collection Specialist to join our team. The ideal candidate must be bilingual and fluent in English & Spanish with ability to read, write and translate all forms of communications both verbal & written.
In this role, you will monitor accounts to identify outstanding payments and communicate with consumers regarding the collection of those funds. This position requires a self-driven and motivated individual able to work with light supervision. Excellent negotiation and interpersonal skills as well as dependability and reliability are essential.
Responsibilities
Primary communication by phone - outbound & inbound calls
Review accounts to collect and negotiate overdue payments
Research member information and historical data on accounts
Communicate with members regarding overdue accounts - verbal & written
Collect payments and provide full resolution
Maintain accurate documentation of account status and collection efforts
Report on collection activity and present to management
Qualifications
High school diploma/GED or equivalent is required
Previous experience as a Collection Specialist or in a similar position
Banking or credit union experience
Understanding of collection techniques
Knowledge of debt collection laws and regulations
Familiarity with Microsoft Office, Excel, and computer databases
Ability to work well under pressure
Excellent verbal and written communication and negotiation skills
Collections Specialist (Houston, TX)
Collector job in Houston, TX
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
FCC Environmental Services is seeking a Collections Specialist to join our centralized collections team, responsible for managing overdue accounts across various markets, including Florida, North Carolina, Texas, and other regions. The role involves working with a diverse customer base, from residential to commercial clients, ensuring timely payments while maintaining positive customer relationships. This position is critical to our efforts in managing accounts receivable and ensuring efficient cash flow across different service areas.
Key Responsibilities:
Serve as the liaison between FCC Environmental Services and customers in various markets, managing overdue accounts for residential, commercial, and municipal clients.
Reconcile customer accounts, identify overdue payments, and address payment discrepancies.
Track and report collection activities, providing updates on outstanding accounts and repayment progress.
Address customer inquiries regarding billing, payment status, and account issues, offering solutions based on the customer's needs and account history.
Develop and negotiate repayment plans or settlements based on customer needs and company policies.
Maintain detailed records of all communications, actions, and agreements made with customers, ensuring accurate and up-to-date documentation.
Submit regular reports on the status of unpaid accounts and provide updates on collection progress to management.
Skills and Qualifications:
Basic understanding of accounting principles and terminology, with the ability to reconcile and manage customer accounts.
Experience with SAP or similar accounting systems is a plus.
Proficiency in Microsoft Excel (pivot tables, VLOOKUP).
Excellent listening and communication skills to effectively engage with a diverse range of customers in different markets.
Strong communication and negotiation skills, with the ability to handle a variety of customer situations.
Familiarity with debt collection laws, including FDCPA.
Ability to manage stress, solve problems, and think critically. Strong problem-solving, critical thinking, and decision-making skills.
Strong problem-solving, critical thinking, and decision-making skills.
Previous experience in collections or customer service in a utility, environmental, or similar industry is preferred.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short-Term & Long-Term Disability
Training & Development
FCC Environmental Services, LLC operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best waste management professionals in the industry and develop this talent in an inspiring work environment.
FCC Environmental Services, LLC is proud to be an equal opportunity workplace employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Auto-ApplyCollection Specialist
Collector job in Houston, TX
The Collection Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. ESSENTIAL FUNCTIONS: •Independently produces A/R aging and delinquency reports in applicable operating systems.•Documents all assigned customer accounts in applicable operating system with collection notes regarding customer contact, payment promises and next stepsto resolve delinquency or required escalation points.•Reviews open accounts for collection efforts•Makes outbound collection calls in a professional manner while keeping and improving customer relations•Resolves client-billing problems and reduces delinquency, applying good customer service in a timely manner•Collects customer payments in accordance with payment due dates•Identifies issues attributing to account delinquency and discuss them with management•Reviews and monitors assigned accounts and all applicable collection reports•Required to meet or exceed Company DSO guidelines of 90 days or less on assigned Portfolio of Collection Accounts.•Provides timely follow-up on payment arrangements•Mails correspondence to customers to encourage payment of delinquent accounts•Faxes documents to accounts and provides follow up•Safeguards confidentiality of the medical records and complies with all local, state, and federal laws pertaining to medical records. Assures compliance with all HIPAA regulations concerning use, retrieval, storage and sharing of medical records.•Other duties as assigned. COMPETENCIES, SKILLS AND ABILITIES •Proficient in Microsoft Office products required•Strong to advanced excel skills required•Demonstrated leadership in teamwork, special projects, and complex assignments•Must be a positive team player and be able to communicate with team members•Ability to analyze complex issues and articulate solutions•Excellent organizational skills•Deadline-oriented and ability to multi-task•Excellent written and verbal communication skills; ability to communicate with all levels of personnel in a large organization.•Clear, concise written and verbal communications with customer/client is paramount. EDUCATION / EXPERIENCE •Associates degree preferred•A minimum of two years prior collections experience, including interaction with a large customer base•Experience with cloud-based software such as NetSuite, Intacct, Microsoft Dynamics, or QuickBooks•Flexibility to work in rapidly growing environment•Attention to detail, good organization, communication, and problem-solving skills•Experience working in a multi-function, multi-geography environment preferred SUPERVISORY RESPONSIBILITIES: This role does not have supervisory responsibilities. LANGUAGE SKILLS Ability to effectively present information and respond to questions from internal and external customers whose first language is English. CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. TRAVEL REQUIREMENTS This position does not require travel. OTHER DUTIES Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time with or without notice. AAP/EEO STATEMENT Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
EOE Employer/Vet/Disabled.
If you require reasonable accommodation in the application process, please contact Human Resources at *********************** for assistance. All other applications must be submitted online.
Auto-ApplyCollections Specialist
Collector job in Houston, TX
Job Details Corporate Office- Houston - Houston, TXDescription
SWE Homes and its affiliates have nearly 40 years of success in the residential and commercial real estate market. As we continue expanding across Texas and other states, we remain focused on operational excellence, growth, and entrepreneurial innovation.
We are currently seeking a skilled and motivated Collections Specialist to join our high performing Collections Department. This role is ideal for a professional who thrives in a fast-paced environment and has a strong background in mortgage collections, evictions, and foreclosures. The ideal candidate is bilingual in English and Spanish, detail-oriented, assertive, and committed to achieving results through strategic communication and problem-solving.
Key Responsibilities:
• Reconcile past-due accounts, process and apply customer payments accurately
• Contact borrowers by phone and in-person (as necessary) to address delinquent accounts
• Develop and negotiate repayment plans and payment arrangements with customers
• Prepare and send out formal notices including Notices to Vacate, Pre-Foreclosure, and Foreclosure notices
• Initiate foreclosure proceedings when accounts cannot be resolved through alternative solutions
• Draft and file legal documents including Forcible Entry Detainers, Writs of Possession, and Affidavits
• Maintain accurate court docket reports and represent the company in court proceedings
• Research property files for deeds, leases, and ownership details in preparation for legal action
• File timely eviction requests and maintain up-to-date records of eviction statuses and outcomes
• Review and analyze customer financials for loan modification or workout solutions to cure delinquency
• Track, log, and organize documentation related to loan modifications and collections cases
Qualifications:
• High school diploma or equivalent
• Minimum of 3 years' experience in mortgage loan collections, foreclosure, or a related legal/financial field
• Strong understanding of the eviction and foreclosure processes.
• Knowledge of loan modification procedures and Integrated Loan Servicing (ILS) systems is preferred
• Bilingual fluency in English and Spanish is required
Skills:
• Exceptional organizational skills and attention to detail
• Ability to manage sensitive and confidential information with discretion
• Excellent verbal and written communication skills, including comfort interacting with courts, attorneys, and customers
• Strong problem-solving and analytical abilities, with a focus on achieving results
• Ability to multitask and work effectively under pressure and tight deadlines
• Professional, proactive, and collaborative attitude
Collections Specialist
Collector job in Houston, TX
The Collections Specialist is responsible for timely and accurate claims filing, review, and resolution of denied insurance claims. The Collections Specialist will review all billing information such as provider medical records, billed claims, insurance carrier explanation of benefits, insurance carrier denial letters, and electronic remits to ensure that payments and denials are worked promptly and appeals for the denied claims are submitted appropriately.
Essential Duties and Responsibilities:
Daily monitoring of open claims receivable's volume, appeal filing deadlines (reconsiderations, appeals, negotiations, IDR and TDI), open collection efforts to ensure all identified and standardized workflows and processes are followed.
Review, file and follow up on payer denials, rejected claims, and appeals in a timely fashion.
Research and resolve incorrectly paid claims. Identify any denial trends and escalate to Associate Director for review.
Daily tracking of incoming emails and correspondence for open collection activities to ensure timely response and scheduling of negotiation, mediations, and arbitrations.
Daily monitoring of internal tracking documents to verify timeliness and efficiency of collection work and follow up.
Review, preparation and management of weekly administrative invoicing to ensure all accounts are properly accounted for and payments are processed timely.
Conduct daily, weekly, monthly audits of workflow and processes to ensure all identified and assigned collection tasks are implemented and maintained. Identify any areas of training and education and report to Associate Director.
Schedule, prepare and conduct mediations. Track and report any trend or areas for process or workflow improvement.
Conduct education and training as necessary.
Ensure compliance with all healthcare state and federal regulations, privacy laws and billing requirements.
Perform other duties as assigned.
Education and Experience:
Extensive experience in collections, denials management, NSA, IDR, TDI and negotiations; preferable in a free-standing emergency room facility setting.
In-depth knowledge of healthcare regulations, privacy laws, and billing requirements.
Strong billing and coding background, preferred in free standing emergency room setting.
Excellent communication and interpersonal skills.
Ability to analyze data, identify trends, and make data-driven decisions.
Proficient in using healthcare information systems and patient access software.
Experience in process improvement and implementing best practices.
Physical Demands:
The physical demands for this position include: adequate vision, hearing, and repetitive motion. Light physical activity performing non-strenuous daily activities of an administrative nature. Ascending or descending stairs, ramps, and the like, using feet and legs and/or hands and arms. Substantial movements (motions) of the wrist, hands and/or fingers in a repetitive manner. Bending legs downward and forward by bending leg and spine.
Work Environment:
Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
View all jobs at this company
Bilingual Collections Specialist
Collector job in Houston, TX
NorthStar Memorial Group is seeking a Bilingual Collections Specialist (English/Spanish) at our Home Office in Houston, TX. Our open-door policy ensures your voice is heard, and your ideas matter, fostering an environment that encourages innovative thinking and challenges the status quo. As highly empathetic individuals, our home office employees provide crucial support and guidance to our on-site teams, empowering them to better assist and guide our client families during their most difficult moments. We value individuals who embody our commitment to excellence, teamwork, and compassionate service.
Responsibilities
Utilize strong customer service skills, aligning with QA guidelines similar to the customer service staff
Apply effective negotiation skills (accounts not eligible for buyout)
Record client interactions, including inquiries, complaints, and actions taken in the computer system
Collaborate with various locations to address billing and collections discrepancies.
Meet a daily call quota of 60 outbound calls
Send collection letters following company guidelines
Maintain a monthly aging report to document collection activity
Compensation
Base Pay: $17/hr. + Commission: Up to $34,000 annually
Payouts: Quarterly and Monthly
Benefits
Medical, Dental, and Vision Insurance
401(k) with Employer Matching
Paid Time Off
Yearly Performance Bonus up to 10% of salary
Qualifications
Minimum 1 year of experience in first-party collections
Bilingual in English and Spanish REQUIRED
Proficiency in Excel, Word, and Microsoft Teams
Ability to engage with callers without a script
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.
#ops
Bilingual Collections Specialist - Onsite Houston, Texas
Collector job in Houston, TX
After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
Full Time and Part Time positions available (Part time schedule is every Saturday from 8am-5pm and 3 evenings per week from 5-8pm)
Qualified candidates for this role should be fluent in English and Spanish.
Work Location: This is an onsite position in Houston, TX.
Compensation: $15-17/hour
Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI?
* Paid training
* Team-oriented work environment
* Growth opportunity
* Generous bonus opportunity
* Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone.
* Accurately assess the consumer's financial condition by conducting thorough inquiries.
* Determine the reason for delinquency and find creative solutions to resolve the situation.
* Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.
* Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitorin collection activities, and updating accounts in compliance with established corporate policies and procedures.
* Adhere to the State and Federal regulations pertaining to collection activities.
* Meet corporate standards for call quality assurance and structure.
Qualifications
* Outgoing, assertive, competitive, persuasive
* Enjoys dealing with the public
* Possesses or is capable of acquiring superb negotiation skills
* Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone.
* Is able to work a flexible schedule which may include weekends.
* Must have a high school diploma, some college preferred
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
INDSJ
Patient Collection Clerk
Collector job in Katy, TX
* Bilingual - Spanish and English required for this role! QUALIFICATIONS: * Fluent in Spanish, both oral and written. * High school graduate or equivalent. * Two years of experience in a medical office environment to include work with Medicaid, Managed care organizations, commercial and other third party payer claims submission and appeals.
* Federally Qualified Health Center (FQHC) experience preferred.
* Experience with medical and dental terminology, procedural and diagnostic coding (ICD, CPT, CDT, and HCPCS).
* Maintain compliance with HIPAA regulations.
* Good oral and written communication skills.
* Ability to deal professionally, courteously and efficiently with the public and all levels of the organization.
* Ability to handle multiple projects simultaneously.
* Ability to operate computer, copier, fax, and 10-key machine.
* Proficient in practice management system and Microsoft Office software applications.
* Basic accounting knowledge.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Application of patient payments, and all adjustments required for accurate patient accounts receivable records for all outstanding patient balances.
2. Review patient accounts and request adjustments and/or refunds, as appropriate.
3. Responsible for monthly electronic submission of patient statement file to clearinghouse.
4. Counsel patients with outstanding account balances and set up and monitor payment plans.
5. Responsible for monitoring the patient accounts receivable aging report, bad debt and credit aging balance reports, and using them to identify accounts requiring attention.
6. Monitor daily appointments schedule to facilitate providing patients with a statement of their past due account balance when they arrive for their appointment.
7. Responsible for staying current with the rules and regulations and updates or changes in state and federal regulations.
8. Service back up for insurance verification.
9. Inform billing manager of accounts receivable issues, and the potential effect the issues may have on the organization.
10. Work with HCM staff to stay informed of patient flow through the clinics and provide feedback to HCM supervisory staff of incomplete or incorrect information and/or changes in the requirements affecting billing and collections.
11. Continually search for ways to improve the accounts receivable process, striving for efficiency in daily operations.
12. It is the employee's responsibility to further their knowledge by reading all handouts, memos, journals, provided and actively participate in available in service and formal education workshops.
13. Perform other duties as assigned by the Billing Manager.
14. Comply with all company policies, procedures and regulatory requirements.
Collections Specialist
Collector job in The Woodlands, TX
USPI Memorial Hermann Surgery Center Pinecroft s seeking a motivated Collection Specialist to join our team. We have 6 OR rooms and 2 treatment rooms. We perform outpatient surgical procedures in General, GI, ENT, Neurosurgery, Orthopedic, Pain, Plastic, Podiatry, Spine, Urology. Position requires weekdays only -- no holidays, weekends, or call. Some early mornings and later evenings may be required; schedule subject to change based on surgical schedule and flow of the day.
JOB SUMMARY
Under the direction of the Business Office Manager, the Collections Specialist is responsible for follow up on delinquent surgery center claims and working an expected number of claims per day. Majority of claims will have been submitted to various insurance carriers electronically. Knowledge of how to interpret a managed care contract, Medicare and Medicaid and Workers Compensation claims is a must. You will be given tools to calculate allowable and required to determine appropriateness of reimbursement and appeal claims as necessary.
* Extensive contact with insurance carriers of all types as well as communication with patients regarding out-of-pocket amounts is required. Identification of accounts which have either been under or over paid, issuing credit balance information to the insurance carrier or the patient.
* These practices shall be done in a professional and communicative manner, per policies and procedures, guidelines, internal control measures and established goals.
* Candidate must be a team player and have ability to communicate well with direct reports, patients, customers, insurance carriers, etc.
* Ability to manage accounts worked independently, and in a productive manner.
* Must project a professional demeanor and appearance while maintaining the confidentiality of the surgery center and patients.
* Works well in stressful environment and in situations that demand patience.
* Projects a professional demeanor and appearance while maintaining the confidentiality of administration, patients, physicians and employees.
* Works under stress and in situations that demand patience and tact while providing impeccable service.
What We Offer
As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status:
* Medical, dental, vision, and prescription coverage
* Life and AD&D coverage
* Availability of short- and long-term disability
* Flexible financial benefits including FSAs and HSAs
* 401(k) and access to retirement planning
* Paid holidays and vacation
Who We Are
At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to delivering surgical services in the most efficient and clinically excellent manner.
USPI is proud of our inclusive culture. We respect differences and nurture the contributions of each individual while leveraging diversity to better serve our patients and physicians.
# LI-CM1
Required Skills:
Qualifications:
* 3 or more years' experience in healthcare insurance collections of all types. Preference shown to previous experience in an ambulatory surgical setting.
* Prefer previous experience working with Advantx. (Patient Accounting System)
* Experience with electronic patient information systems.
* Prefer previous experience with Electronic Health Record system but will train.
* Medical terminology.
* Ability to work independently.
* Excellent communication skills and interpersonal skills.
* Skilled in time management and prioritization of emergent situations.
* Good customer service skills, always demonstrates professionalism.
* Comfortable utilizing critical thinking skills.
* Proficient with Microsoft Office products.
Collection Specialist
Collector job in Humble, TX
Job DescriptionDescription:
The Collections Specialist at Paul Davis Restoration is responsible for managing and maintaining the accounts receivable ledger by following up on past-due balances, resolving billing disputes, and ensuring timely collection of outstanding invoices. This role plays a critical part in maintaining positive client relationships while supporting the financial health of the company.
Requirements:
High School Diploma or equivalent required; Associate's or Bachelor's degree in Accounting, Finance, or related field preferred.
2+ years of collections, AR, or related accounting experience; experience in restoration or construction is a plus.
Proficient in Microsoft Office, especially Excel; experience with QuickBooks or other accounting systems preferred.
Strong communication, negotiation, and interpersonal skills.
Detail-oriented with excellent organizational and time management abilities.
Ability to work independently and collaboratively in a fast-paced environment.
Collections Specialist - Onsite Houston, Texas
Collector job in Houston, TX
After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
Full Time and Part Time positions available (Part time schedule is every Saturday from 8am-5pm and 3 evenings per week from 5-8pm)
Work Location: This is an onsite position in Houston, TX.
Compensation: $15-16/hour
Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI?
* Paid training
* Team-oriented work environment
* Growth opportunity
* Generous bonus opportunity
* Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone.
* Accurately assess the consumer's financial condition by conducting thorough inquiries.
* Determine the reason for delinquency and find creative solutions to resolve the situation.
* Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.
* Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitorin collection activities, and updating accounts in compliance with established corporate policies and procedures.
* Adhere to the State and Federal regulations pertaining to collection activities.
* Meet corporate standards for call quality assurance and structure.
Qualifications
* Outgoing, assertive, competitive, persuasive
* Enjoys dealing with the public
* Possesses or is capable of acquiring superb negotiation skills
* Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone.
* Is able to work a flexible schedule which may include weekends.
* Must have a high school diploma, some college preferred
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
INDSJ