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Become A Collector

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Working As A Collector

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $34,440

    Average Salary

What Does A Collector Do

A Collector is responsible for recovering the money owed by a company in as little time as possible. They provide customer service regarding collection issues, resolve client discrepancies, and maintain assigned accounts, such as account adjustments, small balance write-off, customer reconciliations, and others.

How To Become A Collector

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Collector jobs

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Real Collector Salaries

Job Title Company Location Start Date Salary
Sport Drug Testing Collector The National Center for Drug Free Sport, Inc. Verona, NJ Sep 24, 2011 $35,547
Collector Santos Rubbish Removal Inc. MA Jun 01, 2011 $35,416
Sport Drug Testing Collector The National Center for Drug Free Sport, Inc. Verona, NJ Jun 01, 2010 $32,822
Sport Drug Testing Collector The National Center for Drug Free Sport, Inc. Verona, NJ Jun 10, 2010 $32,822

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Top Skills for A Collector

CustomerServiceSkillsDebtRepaymentPaymentArrangementsStudentLoansFinancialSituationsDelinquentAccountsPaymentPlansPastDueAccountsFdcpaDataEntryDaysPastPhoneCallsOutboundCollectionCallsInsuranceCompaniesLossCustomerAccountsOverdueAccountsMonthlyGoalsCollectionEffortsRepaymentPlans

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Top Collector Skills

  1. Customer Service Skills
  2. Debt Repayment
  3. Payment Arrangements
You can check out examples of real life uses of top skills on resumes here:
  • Demonstrated communication and customer service skills.
  • Negotiate for debt repayment, established repayment schedules based on customer financial situations.
  • Collect past due amounts, negotiating payment arrangements.
  • Maintain a file of over 1,300 delinquent student loans and tuition accounts.
  • Reviewed and analyzed financial situations and arranged repayment programs with procedural criteria.

Top Collector Employers

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