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Collector resume examples from 2025

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Updated March 26, 2025
6 min read
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How to write a collector resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in collector-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These tips will help you demonstrate why you are the perfect fit for the collector position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

  1. Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
  2. Consider all the software and tools you use on a daily basis. When in doubt, list them!
  3. Make sure you use accurate and up to date terms for all the skills listed.
These five steps should give you a strong elevator pitch and land you some collector interviews.

Here are example skills to include in your “Area of Expertise” on a collector resume:

  • Patients
  • Customer Service
  • Payment Arrangements
  • Excellent Interpersonal
  • Delinquent Accounts
  • Student Loans
  • Past Due Accounts
  • Debt Repayment
  • FDCPA
  • Collection Efforts
  • Customer Accounts
  • Outbound Collection Calls
  • Computer System
  • Patient Accounts
  • Overdue Accounts
  • Inbound Calls
  • Outbound Calls
  • Process Payments
  • Medicaid
  • Credit Card Accounts
  • Repayment Schedules
  • Due Balances
  • Negotiation
  • Federal Regulations
  • Credit Reports
  • Party Collections
  • Payment Options
  • State Laws
  • Auto Dialer
  • Customer Inquiries

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the collector.

How to write collector experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

  • Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
  • What were your responsibilities or goals?
  • How did you accomplish them?
  • Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are effective examples from collector resumes:

Work history example #1

Telemarketer

tcim

  • Maintained detailed communication documentation through auto-dialer and database management functions in a timely and accurate manner.
  • Helped people come up with techniques on how to sale products for Verizon Internet.
  • Transformed an internet leads into prospective customers which were then converted into a sale by an Account Executive.
  • Called repeat customer's to set up appointments.

Work history example #2

Retention Specialist

Dart Container

  • Assisted in all customer inquiries and concerns while maintaining ample stock on the showroom floor and working all POS systems.
  • Experienced in troubleshooting of desktops, printers, displays and laptops.
  • Controlled all communication from the corporate office to the Field Leadership Team and stores.
  • Developed and facilitated maintained a communication system between the SRS Office of Vermont Health Access and the Managed Care Plan.
  • Trained new CSR's, often at times one after another.

Work history example #3

Collector

Cash America International

  • Followed Fair Debt Collections Practices Act (FDCPA) and company polices on collection guidelines.
  • Collected auto deficiencies for Mercedes Benz Performed as a team lead, monitoring team members' calls and providing coaching feedback
  • Communicated process changes through team meetings and distribution of training communications.
  • Assumed several different managerial roles such as supervisor calls, coaching's and scheduling.
  • Developed effective relationships with all call center departments through clear communication.

Work history example #4

Installment Loan Collector

BankUnited

  • Maintained electronic communication with loan officers and loan files during the collection process.
  • Recited a script and the FDCPA to all defendants and clients that I spoke with.
  • Initiated verbal communication through inbound and outbound telephone calls with members to discuss delinquency with their accounts.
  • Worked with attorneys on foreclosures, realtors, and accepted bids for repairs on properties.
  • Explained various mortgage programs to the members such as; FHA, Conventional, Farm, VA loans Harp programs.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

Here is the best way to format your education section:

  • Display your highest degree first.
  • If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
  • If you have a bachelor's or master's degree, do not list your high school education.
  • If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from collector resumes:

Some College Courses in criminal justice

Monroe College, Bronxville, NY

2015 - 2015

Highlight your collector certifications on your resume

If you have any additional certifications, add them to the certification section.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your collector resume:

  1. Certified Management Accountant (CMA)
  2. Certified Medical Office Manager (CMOM)
  3. International Accredited Business Accountant (IABA)
  4. Certified Professional Collector
  5. Certified Medical Insurance Specialist (CMIS)
  6. Certified Personal Chef (CPC)
  7. Nationally Certified Medical Office Assistant (NCMOA)
  8. Professional Credit Associate (PCA)
  9. Certified Information Technology Professional (CITP)
  10. Certified Customer Service Specialist (CSS)

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