Collector Resume Examples 2023

Research Summary. We analyzed 10,264 collector resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Wells Fargo and NCO Group. Here are the key facts about collector resumes to help you get the job:

The average collector resume is 311 words long
The average collector resume is 0.7 pages long based on 450 words per page.
Patients is the most common skill found on a collector resume. It appears on 14.3% of resumes.

After learning about how to write a professional collector resume, you can make sure your resume checks all the boxes with our resume builder.

Collector Resume Example


Theresa Gonzalez Collector Contact Information Phoenix, AZ (350) 555-6760 tgonzalez@example.com Skills Fdcpa CMS Client Site Auto Loans Administrative Tasks Debt Repayment Delinquent Accounts Order Entry WPM Medical Records Employment History Collector 2020 - Present Wells Fargo Phoenix, AZ Used online databases to identify delinquent customers. Evaluate customers contacts financial situations, negotiate workouts and repayments plans, and make decisions about acceptance/return of partial payments. Worked higher delinquent accounts with no compliance violations. Evaluate customers' financial situations and negotiate for full payment or terms for repayment while following policies procedures and banking laws. Rent Collector 2016 - 2020 Wells Fargo San Francisco, CA Evaluate customer's financial situations to determine reason for account delinquency, while maintaining good customer relations. Managed customer accounts to ensure the collection of past due retail accounts. Utilized analytical and problem solving to resolve delinquent accounts. Data Entry Specialist 2015 - 2016 Robert Half International Bronxville, NY Maintain all incoming contracts, communication and documentation. Learned to manuever through several custom computer databases. Worked with upper management to maintain data integrity. Enter demographics to upload into Iron Mountains' computer database for archive. Education Some College Courses Criminal Justice 2015 - 2015 Monroe College Bronxville, NY


Joe Jordan Collector Contact Info Phoenix, AZ (860) 555-9006 jjordan@example.com Skills Customer OrdersLegal DepartmentAccount BalancesForeclosureEOBStudent LoansInsurance OptionsAllstateIcd-9Communication Employment History Collector 2020 - Present JPMorgan Chase Phoenix, AZ Worked in high volume call center supporting inbound calls Implemented payment plans to prevent customer repossession Collect on delinquent auto loans up to 120 days past due before charge off. Deferred payments by granting extensions exceptional verbal,written and communication. Dialer 2015 - 2020 Firstsource Advantage Colorado Springs, CO Cross verification of information with antiquated computer systems. Sales Agent 2012 - 2015 Time Warner Cable Enterprises Colorado Springs, CO Serviced customers via telephone and written communication. Completed and surpasses sales goals over multiple cycles. Learned how to trouble shoot internet connection issues Attend all meetings and training and meet sales goals as set by management. Quoted pricing information, explained features and benefits of internet, cable, and phone services. Accumulated graphics and assisted in the creative design of effective PowerPoint presentations for Account Executive B2B use EXPERIENCE Education Bachelor's Degree Medical Assisting Services 2009 - 2012 Remington College Colorado Springs, CO


Debra Sanchez Collector Phoenix, AZ dsanchez@example.com (880) 555-4565 Experience Collector 2011 - Present Nationwide CreditPhoenix, AZ Partner directly with consumers to review, assess and resolve delinquent accounts. Contacted consumers to collect on outstanding student loans. Reviewed customer payment history for account reconciliation. Monitored and documented all correspondence and communication with customers ensuring accuracy in account updating and maintenance. Collector Lead 2004 - 2011 GC Services Limited PartnershipPhoenix, AZ Use of an automated dialer to contact delinquent customers and collecting on accounts. Pay agreements made in accordance with the Fair Debt Collection Practices Act in a professional and courteous manner. Processed outbound and inbound calls from consumers to negotiate resolution of delinquent accounts. Sales Agent 2002 - 2004 ProgressivePhoenix, AZ Hit targeted sales goals for the month. Served as licensed Property & Casualty insurance agent, licensed in 33 states in an inbound call center. Promoted positive teamwork through communication and coaching with all staff members. Skills Communication Medicare Icd-9 Federal Laws Complete Information Positive Attitude Internet Insurance Companies Product Knowledge Additional Services Education Bachelor's Degree Marketing 1999 - 2002 Arizona State UniversityPhoenix, AZ

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Collector Resume templates

Zippia allows you to choose from different easy-to-use Collector templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Collector resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Professional Collector Resume example


Terry Ross Senior Collector Phoenix, AZ (240) 555-5873 tross@example.com Skills Credit Analysis Risk Management Dialer System Financial Status Powerpoint Credit Reports Payroll Balance Sheet Source Operations Management Reports Employment History Senior Collector 2012 - Present iQor HoldingsPhoenix, AZ Negotiated recovery of federally defaulted student loans as a Sr. Managed a portfolio of 300-400 delinquent accounts by creating programs for customers to mitigate losses. Confer with customers by phone to determine reasons for overdue payments and advising customers of necessary strategies for debt repayment. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, or credit bureaus. Credit Analyst 2007 - 2012 Wells FargoPhoenix, AZ Create ad-hoc and, at times, complex correspondence and maintains key information related to the review process. Generated loan applications and mortgage transactions in compliance with government law and company policy. Accounting Clerk 1997 - 2007 Wells FargoSan Antonio, TX Performed client account reconciliation, quarterly estimate billings, and participated in special projects. Performed special projects as requested Monitored and performed reconcilement of various general ledger and internal DDA accounts Review and approve over 200 vendor invoices for payment weekly and then process invoices to customers. Provided customer service on inbound calls to the facility. Junior Accountant 1993 - 1997 Robert Half InternationalHouston, TX Interfaced with outside CPA for year-end reporting. Develop and maintain financial records. Review and research purchase orders. Maintained up to date client information and records by regularly updating information in the company ERP software. Education Bachelor's Degree Accounting 1990 - 1993 University of HoustonHouston, TX


Daniel Washington Senior Collector Contact Information Dallas, TX (710) 555-2009 dwashington@example.com Skills Purchase Orders Background Checks Data Entry Credit Lines Financial Situation High Volume Federal Regulations Vendor Invoices Credit Reports Financial Status Employment History Senior Collector 2018 - Present Bank of America Dallas, TX Collected higher delinquent accounts to resolve and address repayment issues Served as Team Captain to manage team folders and organize accounts to reach team goals of collecting on delinquent accounts. Service 200 or more loans per day on a dialer system in a sever foreclosure status. Recommended loan modifications or other options to assist with structure of loan. Assisted customers with different types of financial situations. Credit And Collections Analyst 2017 - 2018 XPO Logistics Charlotte, NC Created our standard credit application which was approved and being used by our sale reps to give to new customers. Prepared credit reports and pre-credit screens for established clients to reduce future credit losses. Assisted Relationship Managers with credit analysis, assessment of risk, and problem loan reporting. Determine credit lines for new customer accounts and set up. Opened new accounts and assigned credit limits up to $250,000.00. Accounts Payable Clerk 2016 - 2017 Fairfield Residential Charlotte, NC Gained expertise in invoice processing; consistently processed 300+ vendor invoices on a bi-weekly basis. Generated financial statements and facilitated account closing procedures each month. Coordinate various projects/reports, meetings and travel arrangements. Prepared expense reports, balance sheets and other auditing documents. Participate in special project assignments. Leasing Agent 2013 - 2016 Fairfield Residential Charlotte, NC Maintain all prospect and resident data in Yardi. Maintained relationships and constant communication with the clients to increase retention. Education Bachelor's Degree Finance 2010 - 2013 Georgia State University Atlanta, GA


Eugene Davis Senior Collector Contact Info New York, NY (930) 555-3962 edavis@example.com Skills InternetCompany StandardsMedical RecordsFederal LawsHard-WorkingProcess OrdersPortfolioSales FloorPhone CallsCSR Employment History Senior Collector 2019 - Present Bank of America New York, NY Located delinquent customers by information obtained via credit bureau reports, internet services, and various other resources and tools. Reviewed delinquent mortgage loans for foreclosure and ensured documentation was in compliance with regulations. Received certification in FDCPA and Fair Debt Collection Practices. Allied Interstate is a debt collections agency for the New York Department of Finance. Collections Specialist 2017 - 2019 Sterling Jewelers Kent, OH Reviewed customer accounts for delinquency, contacted customers via phone to explore options, and make payment arrangements. Provided interpreting and translation services in mental health related issues. Explain all aspects of the customers' accounts and billing procedures. Customer Service Representative 2013 - 2017 VXI Global Solutions Kent, OH Used Windows Seven, Microsoft Word document tools, Windows outlook, multitasking during each call. Received inbound calls from prospective customers in the Sales Department. Provided quality communication, customer support and product representation. Assist in developing Transfer Agency policies and procedures. Trained staff on how to improve customer interactions. Inbound Sale Representative 2012 - 2013 Time Warner Cable Enterprises Kent, OH Retrieve or change WiFi password, check for outages, troubleshoot Internet service. Walk customers through self installation of new equipment & would trouble shoot internet tech issues. Established cable/internet/phone services via web database. Education Bachelor's Degree Nursing 2009 - 2012 Kent State University Kent, OH

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Resume tips to land the job:

If you're choosing between a resume objective or work experience and you want to fit your resume on one page, always choose work experience. However, it's ok for senior level resumes to be two full pages long.
Recruiters and hiring managers suggest short, succinct bullet points, instead of long, wordy paragraphs. Make it easy for recruiters to understand your key accomplishments, in 30 seconds.
As a rule of thumb, lead each bullet point with a verb such "Grew", "Increased", or "Developed".

Collector Resume Format And Sections

1. Add Contact Information To Your Collector Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Collector Resume Contact Information Example #1

Dhruv Johnson

d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Collector Education

Majors

32.2%

7.9%

7.7%

7.3%

Collector Resume Relevant Education Example #1

Some College Courses In Criminal Justice 2015 - 2017

Monroe College Bronxville, NY

Collector Resume Relevant Education Example #2

High School Diploma 2016 - 2018

3. Next, Create A Collector Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Collector Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Delinquent Accounts Skills
A delinquent account is an account wherein there are many past-due funds.
Student Loans Skills
Student loans refer to money borrowed from the government or a private lender to pay for college. Students must settle the loan later, along with the interest that builds up over time. The primary uses of the money include payment for tuition, accommodation, and books.
Past Due Accounts Skills
A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.
Debt Repayment Skills
Debt is an amount of money borrowed by one party from another. Repayment is the act of giving back money that was previously borrowed from a lender. Failure to maintain debt repayments may lead to a series of credit issues including forced bankruptcy, heightened charges due to late payments, and negative fluctuations to an individual's credit rating.
Collection Efforts Skills
In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.
Patient Accounts Skills
Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Top Skills for a Collector

Source: Zippia.com

Patients, 14.3%

Customer Service, 9.8%

Payment Arrangements, 9.7%

Excellent Interpersonal, 8.7%

Other Skills, 57.5%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Collector Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Data Collector

Bank of America

Excelled with substantial phone client communication.
Ensured all collection activity met guidelines for RESPA and FDCPA.
Stayed up to date and followed FDCPA regulations and policies.
Documented accounts regarding disposition of the account Minimize risk and adherence to FDCPA guidelines Ability to work flexible schedules
Served as liaison between associates and team leader to assist in delivering team huddles, associate communications and daily goals.

Work History Example # 2

Retention Specialist

AT&T

Analyzed business telecommunication systems and associated costs, and recommended specific network telecommunication services to meet client needs.
Served as an outbound / inbound sales consultant, account representative and billing specialist and for Small Business for their communications.
Maintained composure and patience in face of difficult customer situations.Support customers with online billing and account issues.
Updated CRM database with each customer contact to track communications, quotes, and products sold.
Provided effective communications through knowledgeable, timely, and accurate assistance to co-workers, division personnel, vendors, and consumers.

Work History Example # 3

Collections, Customer Service

Van Ru Credit

Required to adhere to all FDCPA &CFPB laws.
Obtained updated demographic information and maintained concise notes on each call.
Worked on a project and portfolio for major finance companies, using a clear communication plan, timeline and recovery goals.
Updated on FDCPA and State laws with no compliance issues.
Assisted in troubleshooting system problems.

Work History Example # 4

Student Loan Collector

Bank of America

Reconciled escrow accounts on a monthly basis.
Followed FDCPA banking rules and collection practice regulations.
Ensured that all FDCPA and compliance laws were followed when contacting customers.
Ensured all collection practices meet FDCPA guidelines.
Ensured compliance with TCPA and FDCPA guidelines.

5. Highlight Your Collector Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your collector resume:

Certified Management Accountant (CMA)
Certified Medical Office Manager (CMOM)
International Accredited Business Accountant (IABA)
Certified Professional Collector
Certified Medical Insurance Specialist (CMIS)
Certified Personal Chef (CPC)
Nationally Certified Medical Office Assistant (NCMOA)
Professional Credit Associate (PCA)
Certified Information Technology Professional (CITP)
Certified Customer Service Specialist (CSS)

More Certifications For Collector

6. Finally, Add a Collector Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

Common Collector Resume Skills

Patients

Customer Service

Payment Arrangements

Excellent Interpersonal

Delinquent Accounts

Student Loans

Past Due Accounts

Debt Repayment

FDCPA

Collection Efforts

Customer Accounts

Outbound Collection Calls

Computer System

Patient Accounts

Overdue Accounts

Inbound Calls

Outbound Calls

Process Payments

Medicaid

Credit Card Accounts

Repayment Schedules

Due Balances

Negotiation

Federal Regulations

Credit Reports

Party Collections

Payment Options

State Laws

Auto Dialer

Customer Inquiries

Credit Card Payments

Medical Bills

Credit Bureaus

Unpaid Accounts

Dialer System

Auto Loans

Customer Issues

Legal Action

Loan Modifications

Intelligence Reports

Informed Consent

Accurint

Damage Claims

Strong Negotiation

Address Changes

Bank Secrecy Act

Overdue Payments

Customer Complaints

Credit Contracts

Source Operations

Professional Collector Resume Templates

Collector Jobs

Links To Help Optimize Collector Resumes

Updated May 19, 2023