Research Summary. We analyzed 10,264 collector resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Wells Fargo and NCO Group. Here are the key facts about collector resumes to help you get the job:

  • The average collector resume is 311 words long
  • The average collector resume is 0.7 pages long based on 450 words per page.
  • Patients is the most common skill found on a collector resume. It appears on 14.3% of resumes.
After learning about how to write a professional collector resume, you can make sure your resume checks all the boxes with our resume builder.


Collector Resume Example

Choose From 10+ Customizable Collector Resume templates

Zippia allows you to choose from different easy-to-use Collector templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Collector resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Professional Collector Resume example

Collector Resume Format And Sections


1. Add Contact Information To Your Collector Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Collector Resume Contact Information Example #1

Dhruv Johnson | 333-111-2222 |

Do you want to know more?
How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Collector Resume Relevant Education Example #1

Some College Courses In Criminal Justice 2015 - 2017

Monroe College Bronxville, NY

Collector Resume Relevant Education Example #2

High School Diploma 2016 - 2018


3. Next, Create A Collector Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Collector Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Delinquent Accounts Skills

    A delinquent account is an account wherein there are many past-due funds.

  • Student Loans Skills

    Student loans refer to money borrowed from the government or a private lender to pay for college. Students must settle the loan later, along with the interest that builds up over time. The primary uses of the money include payment for tuition, accommodation, and books.

  • Past Due Accounts Skills

    A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

  • Debt Repayment Skills

    Debt is an amount of money borrowed by one party from another. Repayment is the act of giving back money that was previously borrowed from a lender. Failure to maintain debt repayments may lead to a series of credit issues including forced bankruptcy, heightened charges due to late payments, and negative fluctuations to an individual's credit rating.

  • Collection Efforts Skills

    In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.

  • Patient Accounts Skills

    Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Top Skills for a Collector

  • Patients, 14.3%
  • Customer Service, 9.8%
  • Payment Arrangements, 9.7%
  • Excellent Interpersonal, 8.7%
  • Other Skills, 57.5%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

4. List Your Collector Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Data Collector
Bank of America
  • Excelled with substantial phone client communication.
  • Ensured all collection activity met guidelines for RESPA and FDCPA.
  • Stayed up to date and followed FDCPA regulations and policies.
  • Documented accounts regarding disposition of the account Minimize risk and adherence to FDCPA guidelines Ability to work flexible schedules
  • Served as liaison between associates and team leader to assist in delivering team huddles, associate communications and daily goals.
Work History Example # 2
Retention Specialist
  • Analyzed business telecommunication systems and associated costs, and recommended specific network telecommunication services to meet client needs.
  • Served as an outbound / inbound sales consultant, account representative and billing specialist and for Small Business for their communications.
  • Maintained composure and patience in face of difficult customer situations.Support customers with online billing and account issues.
  • Updated CRM database with each customer contact to track communications, quotes, and products sold.
  • Provided effective communications through knowledgeable, timely, and accurate assistance to co-workers, division personnel, vendors, and consumers.
Work History Example # 3
Collections, Customer Service
Van Ru Credit
  • Required to adhere to all FDCPA &CFPB laws.
  • Obtained updated demographic information and maintained concise notes on each call.
  • Worked on a project and portfolio for major finance companies, using a clear communication plan, timeline and recovery goals.
  • Updated on FDCPA and State laws with no compliance issues.
  • Assisted in troubleshooting system problems.
Work History Example # 4
Student Loan Collector
Bank of America
  • Reconciled escrow accounts on a monthly basis.
  • Followed FDCPA banking rules and collection practice regulations.
  • Ensured that all FDCPA and compliance laws were followed when contacting customers.
  • Ensured all collection practices meet FDCPA guidelines.
  • Ensured compliance with TCPA and FDCPA guidelines.

5. Highlight Your Collector Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your collector resume:

  1. Certified Management Accountant (CMA)
  2. Certified Medical Office Manager (CMOM)
  3. International Accredited Business Accountant (IABA)
  4. Certified Professional Collector
  5. Certified Medical Insurance Specialist (CMIS)
  6. Certified Personal Chef (CPC)
  7. Nationally Certified Medical Office Assistant (NCMOA)
  8. Professional Credit Associate (PCA)
  9. Certified Information Technology Professional (CITP)
  10. Certified Customer Service Specialist (CSS)


6. Finally, Add a Collector Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

  1. JPMorgan Chase & Co. Jobs (172)
  2. Enhanced Recovery Company Jobs (140)
  3. U.S. Bank Jobs (171)
  4. Wells Fargo Jobs (1,047)
  5. Bank of America Jobs (593)

Common Collector Resume Skills

  • Patients
  • Customer Service
  • Payment Arrangements
  • Excellent Interpersonal
  • Delinquent Accounts
  • Student Loans
  • Past Due Accounts
  • Debt Repayment
  • Collection Efforts
  • Customer Accounts
  • Outbound Collection Calls
  • Computer System
  • Patient Accounts
  • Overdue Accounts
  • Inbound Calls
  • Outbound Calls
  • Process Payments
  • Medicaid
  • Credit Card Accounts
  • Repayment Schedules
  • Due Balances
  • Negotiation
  • Federal Regulations
  • Credit Reports
  • Party Collections
  • Payment Options
  • State Laws
  • Auto Dialer
  • Customer Inquiries
  • Credit Card Payments
  • Medical Bills
  • Credit Bureaus
  • Unpaid Accounts
  • Dialer System
  • Auto Loans
  • Customer Issues
  • Legal Action
  • Loan Modifications
  • Intelligence Reports
  • Informed Consent
  • Accurint
  • Damage Claims
  • Strong Negotiation
  • Address Changes
  • Bank Secrecy Act
  • Overdue Payments
  • Customer Complaints
  • Credit Contracts
  • Source Operations

Professional Collector Resume Templates

Collector Jobs