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Collector skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical collector skills. We ranked the top skills for collectors based on the percentage of resumes they appeared on. For example, 14.3% of collector resumes contained patients as a skill. Continue reading to find out what skills a collector needs to be successful in the workplace.

15 collector skills for your resume and career

1. Patients

Here's how collectors use patients:
  • Motivated patients to prioritize payment of delinquent accounts * Consistently exceeded monthly goals * Maintained top collector status
  • Demonstrated special ability in dealing with patients regarding sensitive financial matters and recapturing unpaid balances.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how collectors use customer service:
  • Owned team productivity metrics and implemented strategic changes, led a team of customer service representatives to increase service center profitability.
  • Provide basic Customer Service information while collecting funds and assisting customers and attorneys with processing paperwork needed to pursue charge off alternatives

3. Payment Arrangements

Here's how collectors use payment arrangements:
  • Negotiate payment arrangements on past due accounts while leveraging auto-dial system to initiate customer contact and determine reason for delinquency.
  • Managed multiple accounts and developing professional relationships with debtors by working with them to develop repayment arrangements for delinquent accounts.

4. Excellent Interpersonal

Here's how collectors use excellent interpersonal:
  • Position requires excellent interpersonal, customer service skill, computer proficiency.
  • Demonstrated excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.

5. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how collectors use delinquent accounts:
  • Provided exceptional collection support includes, counseling customers on delinquent accounts to bring resolution to unpaid accounts following company policies.
  • Contacted customers with delinquent accounts to develop customized payment plans and made arrangements for repayment to ensure favorable outcome resolutions.

6. Student Loans

Student loans refer to money borrowed from the government or a private lender to pay for college. Students must settle the loan later, along with the interest that builds up over time. The primary uses of the money include payment for tuition, accommodation, and books.

Here's how collectors use student loans:
  • Contacted clients already in payment programs for defaulted federal student loans and assisted them with necessary documentation and related paperwork.
  • Severed as informational liaison between borrower and United States Department of Education Treasury for student loan repayment methods.

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7. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how collectors use past due accounts:
  • Established effective and productive working relationships with service providers to reconcile past due accounts and encourage timely payments.
  • Monitored past due accounts, established repayment schedules and negotiated credit extension when necessary.

8. Debt Repayment

Debt is an amount of money borrowed by one party from another. Repayment is the act of giving back money that was previously borrowed from a lender. Failure to maintain debt repayments may lead to a series of credit issues including forced bankruptcy, heightened charges due to late payments, and negative fluctuations to an individual's credit rating.

Here's how collectors use debt repayment:
  • Educated customers about necessary actions and strategies for debt repayment.
  • Arranged for debt repayment schedules based on individual financial situation.

9. FDCPA

Here's how collectors use fdcpa:
  • Studied and implemented FDCPA regulations to assure proper procedures followed.
  • Executed tasks and adhered to FDCPA Collections Standard Operating Procedures

10. Collection Efforts

In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.

Here's how collectors use collection efforts:
  • Answered customer questions regarding problems with their accounts and recorded information about financial status of customers and status of collection efforts.
  • Performed analysis of information obtained during HUMINT operations to develop finished intelligence products and direct ongoing HUMINT collection efforts.

11. Customer Accounts

Here's how collectors use customer accounts:
  • Updated gathered information in computer database regarding customer accounts along with educating customers on account terms and conditions with provided resolution.
  • Initiated collection activities, investigated customer accounts, monitored and collected on historical past due amounts, send correspondence letters.

12. Outbound Collection Calls

Here's how collectors use outbound collection calls:
  • Handled extensive outbound collection calls of outstanding accounts receivables.
  • Completed inbound/outbound collection calls on outstanding debts.

13. Computer System

Here's how collectors use computer system:
  • Assisted customers with payment arrangements, skip-tracing when necessary, recorded customer information into computer system and reconciling accounts.
  • Prepared documentation of sales to include entering appropriate and accurate information in computer system.

14. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how collectors use patient accounts:
  • Researched patient accounts for insurance coverage, verified patient identification numbers and eligibility, proper posting of insurance and patient payments.
  • Reviewed various reports to identify Medi-Cal claims that are denied and analyzes patient accounts to determine their eligibility for appeal.

15. Overdue Accounts

Here's how collectors use overdue accounts:
  • Located, monitored and pursued collections on overdue accounts using diverse proprietary software applications.
  • Located and monitored overdue accounts using computers and a variety of automated systems.
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List of collector skills to add to your resume

Collector skills

The most important skills for a collector resume and required skills for a collector to have include:

  • Patients
  • Customer Service
  • Payment Arrangements
  • Excellent Interpersonal
  • Delinquent Accounts
  • Student Loans
  • Past Due Accounts
  • Debt Repayment
  • FDCPA
  • Collection Efforts
  • Customer Accounts
  • Outbound Collection Calls
  • Computer System
  • Patient Accounts
  • Overdue Accounts
  • Inbound Calls
  • Outbound Calls
  • Process Payments
  • Medicaid
  • Credit Card Accounts
  • Repayment Schedules
  • Due Balances
  • Negotiation
  • Federal Regulations
  • Credit Reports
  • Party Collections
  • Payment Options
  • State Laws
  • Auto Dialer
  • Customer Inquiries
  • Credit Card Payments
  • Medical Bills
  • Credit Bureaus
  • Unpaid Accounts
  • Dialer System
  • Auto Loans
  • Customer Issues
  • Legal Action
  • Loan Modifications
  • Intelligence Reports
  • Informed Consent
  • Accurint
  • Damage Claims
  • Strong Negotiation
  • Address Changes
  • Bank Secrecy Act
  • Overdue Payments
  • Customer Complaints
  • Credit Contracts
  • Source Operations

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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