School Mission Statement & Profile Founded and rooted in the Gospel values of the Catholic Church and the charism of the Sisters of St. Joseph of Carondelet, the Academy of Our Lady of Peace (OLP) empowers young women in an innovative learning environment that honors the individual while fostering community and develops faith-filled leaders dedicated to the "love of God and the dear neighbor without distinction."
OLP is a school of approximately 750 students, committed to creating a diverse and inclusive educational community. The school emphasizes 21st-century learning, academic excellence, and the development of leadership skills. Our professional culture values collaboration, lifelong learning, and a growth mindset. Students are encouraged to actively participate in the school community, and OLP graduates are prepared to make a positive impact in STEAM fields and beyond.
Position Overview
The Accounts Receivable Accountant is a non-exempt, full-time on-site position. The Accounts Receivable Accountant at the Academy of Our Lady of Peace (OLP) is an integral team member of the Business Office. This position is responsible for accounting functions, ensuring accurate and timely financial information. Creates financial transactions that include posting information to accounting journals, worksheets, and accounting software systems. The Accounts Receivable Accountant manages all aspects of accounts receivable management, including but not limited to tuition and reconciling accounts.
Essential Responsibilities
Record revenue from all sources and provide accounting support .
Record and manage tuition and fee payment, collection and recording in the general ledger and FACTS (subledger)
Oversee enrollment of students including collection of tuition contracts, ensuring tuition accounts set up and collection and recording of registration fees.
Communicate with Admissions departments regarding the status of returning students during re-enrollment
Review
Requirements / Qualifications
Comments and Other Information
The Academy of Our Lady of Peace (OLP), located at 4860 Oregon Street, San Diego, CA 92116, is in an area that may experience earthquake activity and is near a low flood zone. For more information on potential natural hazards, please visit the California Governor's Office of Emergency Services at *********************************
Fair Chance Act Compliance
OLP will consider qualified applicants with a criminal history in accordance with the California Fair Chance Act. You are not required to disclose your criminal history or undergo a background check until after a conditional job offer has been made. If a background check reveals information that OLP believes is directly related to the position, you will have the opportunity to explain the circumstances, provide mitigating evidence, or dispute the accuracy of the report. For more information, visit ***********************************************
Equal Opportunity Employment
The Academy of Our Lady of Peace is an Equal Opportunity Employer and is committed to creating an inclusive environment where all qualified applicants receive equal consideration for employment. OLP prohibits discrimination and harassment based on race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, disability, age, genetic information, marital status, veteran status, or any other protected characteristic under federal, state, or local law.
$43k-53k yearly est. 2d ago
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Accounts Receivable Specialist
Arizona Tile 4.2
Collector job in San Diego, CA
About Us....
Arizona Tile is a leading, nationally recognized tile and slab distributor. We offer high-quality products and unparalleled service to our customers across the West Coast. With 800+ employees in over 10 states, our success comes from the founding concept that goodwill toward others, including our fellow employees, is good business. Working at Arizona Tile isn't just another job, it's a family!!
Our Commitment....
At our Company we are Committed to Supporting our Employees in providing an outstanding experience for our customers and by providing an environment that values hard work and dedication.
What We Offer.....
Safety 1st Organization
Competitive pay
Benefits: Medical, Dental, Vision, & More!
H.S.A or H.R.A with Company Contributions
401k Retirement Savings Program with discretionary employer match
Progressive career development and training
Employee assistance program
Paid Time Off (PTO) and Holiday Pay
Service recognition and awards
Family oriented environment with open communication, collaborative atmosphere, and team-building events
What You Will Do:
As the Accounts Receivable Specialist, you will process account receivables information daily, handle new cash/credit applications, balance daily cash drawers, and reconcile data to ensure accuracy of all payments.
Your Top Accountabilities in the Role:
Solicit timely payments on customer accounts by making collection calls, emails and/or facsimile and work with collections agencies and/or attorneys, as needed.
In-put Accounts Receivable daily, including data entry and reconciliation of data to ensure the accuracy of all payments. Balance daily cash drawer closings.
Process new Cash and Credit Applications maintain Job Accounts.
Maintain pre-liens filings, waivers/releases, and communicate with Sales Department.
Produce timely and accurate "end of month" reports. Support the department with management of Accounts Receivable excel databases.
Maintaining documentation of all correspondence.
Provide a high level of customer service, in a positive manner, when responding to questions and requests.
Position Requirements:
Education: High school diploma or equivalent.
Experience: 3+ years of prior credit and accounts receivable experience in a multi-state environment, prior understanding of construction credit and working with large accounts preferred.
Functional Skills:
Solid understanding of credit accounting principles.
High-level of accuracy with strong organizational skills and ability to handle multiple deadlines.
High degree of dependability. Able to work without close supervision, responds to management direction, takes responsibility for own actions and keeps commitments.
Exhibits professionalism. Willingness to collaborate with team members and support them by successfully executing their job responsibilities with the goal of advancing the team's effectiveness.
Reacts well under pressure. Treats others with respect and consideration. Steady personality.
Exceptional customer service skills with the ability to provide individualized service.
Technology Aptitude/Other: Proficient to advanced computer skills working within Windows environment, including Word, Excel and Outlook. Familiarity with accounting software system
Language Skills: Strong written and excellent verbal communication skills to work with our customers (in person or by telephone) and to communicate with all levels of the organization.
Core Values & Behaviors: Safety Focused, Customer Driven, Conscientious, Strong Communication Skills, Hard Work Ethic, Ethical Integrity, Teamwork, and Tenacity. Friendly and warm demeanor with excellent interpersonal skills.
Other Important Information:
Reports To: Accounts Receivable Lead
Work Schedule: Monday - Friday, 8 - 5 pm, some overtime may be needed.
Direct Reports: None; works with other departments as needed.
Travel: None
Work Environment: The employee is mostly exposed to a climate-controlled office environment, but may occasionally be exposed to an environment with moderate noise level. The employee may be exposed to outside weather conditions and may work with and in the proximity to material handling equipment, including forklift, as well as packaged, cement-based products such as grouts, cleaning, and sealing chemicals for tile and stone.
Physical Requirements: The employee is regularly required to sit, use hands to finger, handle and feel, and to talk and hear. The employee is frequently required to walk, reach with hands / arms, stoop, kneel, crouch, or crawl. The employee is occasionally required to stand, climb, or balance and could frequently lift and/or move up to 15 lbs. Specific vision abilities are required which include color vision, close vision, distance vision, and the ability to adjust focus.
We are an Equal Employment Opportunity Employer, Drug-Free Workplace, and a participant of the E-Verify Program where required by state law. Requests for reasonable accommodation should be directed to Arizona Tile's Human Resource Department.
$42k-54k yearly est. 2d ago
Billing Coordinator - Stop Area Six
Healthright 360 4.5
Collector job in San Diego, CA
.
The Specialized Treatment for Optimized Programming (STOP) Program Area Six connects California Department of Corrections and Rehabilitation inmates and parolees to comprehensive, evidence-based programming and services during their transition into the community, with priority given to those participants who are within their first year of release and who have been assessed to as a moderate to high risk to reoffend. Area Six includes San Diego, Orange, and Imperial counties. STOP subcontracts with detoxification, licensed residential treatment programs, outpatient programs, professional services, and reeentry and recovery housing throughout the program area to assist participants with reentry and recovery resources.
The Billing Coordinator is responsible for coordinating receipt of and reviewing Community Based Provider (CBP) subcontractor client data for accuracy and entering and retrieving data from/to the Automated Reentry Management System (ARMS) as needed for the purpose of reconciliation, invoicing and billing.
Key Responsibilities
Data Entry and Reconciliation Responsibilities: Review outgoing and incoming CBP subcontractor client data for accuracy. Enter data found on the verification form into the STOP database to begin the reconciliation process. When discrepancies are found, coordinate with CBPs and internal departments to resolve and reconcile the discrepancies. Ensure accuracy of all data entered.
Billing and Invoicing Responsibilities: Process STOP CBP weekly verifications by extracting from the STOP database, and possibly further verifying in the ARMS database, and forwarding to the CBPs via email (and sometimes fax) for approval. Produce the monthly billing and forward to CBPs for billing authorization and approval. Ensures accuracy of all billing and resolves any discrepancies identified. Act as liaison between Fiscal department and STOP to ensure ease of information flow. Produce invoices for other various services (i.e. transportation, links etc.).
Administrative Responsibilities: Produce monthly client and CBP related reports as needed for the California Department of Corrections and Rehabilitation (CDCR), with supervisor review and approval, using the ARMS database. Assure confidentiality of all incoming and outgoing client data. As assigned, performs other clerical tasks.
And, other duties as assigned.
Education and Knowledge, Skills and Abilities
Education and Experience Required:
High School Diploma or equivalent.
Previous work experience working with spreadsheets.
Previous work experience performing data entry.
Type 45 wpm.
Strong math skills.
Desired:
Bilingual.
AA Degree; Experience may substitute for this on a year-by-year basis.
We will consider for employment qualified applicants with arrest and conviction records.
In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.
Tag: IND100.
$45k-55k yearly est. Auto-Apply 60d+ ago
Medical Biller - Cal AIM
St. Vincent de Paul Village 4.2
Collector job in San Diego, CA
The Medical Biller for Cal AIM Services is responsible for accurately billing and processing claims for Enhanced Care Management (ECM), Recuperative Care, Community Supports (CS), detox billing, and other Cal AIM-related services. This role ensures timely claim submission, compliance with DHCS and Managed Care Plan (MCP) requirements, and effective coordination with clinical, administrative, and data teams to support revenue integrity.
Essential Functions
Prepare, submit, and track claims for ECM, Recuperative Care, Community Supports, detox billing, and other Cal AIM service lines.
Verify eligibility and authorization requirements for all Cal AIM beneficiaries.
Ensure documentation meets Cal AIM billing standards, including encounter data, activity logs, and service notes.
Reconcile encounters and claims to identify discrepancies or missing documentation.
Process claims corrections, resubmissions, and voids as needed.
Collaborate with ECM/CS/RCP program staff, care managers, and supervisors(stakeholders) to clarify documentation needs and share reconciliation reports of reimbursements.
Communicate with Managed Care Plans regarding claim follow-up, denials, Appeals and payment discrepancies.
Provide feedback and training to program staff regarding billing requirements and documentation best practices.
Maintain accurate records of claims, payments, denials, Appeals and adjustments.
Generate billing reports, productivity summaries, and revenue tracking related to Cal AIM services.
Support audits and data validation efforts as required.
On time, completion of assigned training and policies.
Performs other duties as assigned.
Qualifications
High school diploma or equivalent.
5-7 years of medical billing experience.
Knowledge of Medi-Cal or Medicaid billing processes.
Strong data entry accuracy and attention to detail.
Ability to review clinical documentation and apply billing rules.
Experience with CalAIM, ECM, or Community Supports billing.
Familiarity with DHCS/health plan portals.
Proficient computer skills, with intermediate proficiency in MS Office (Word, Excel, and PowerPoint)
The Pay Rate for this role is based on several factors including the candidate's experience, qualifications, and internal equity. The initial offer usually falls between the minimum and midpoint of the applicable salary range. Pay Band N5: $25.71 - $34.06 (Midpoint: $29.65).
$25.7-34.1 hourly Auto-Apply 36d ago
Collector (Onsite)
Frontwave Credit Union 4.1
Collector job in Oceanside, CA
The Collector is responsible for the timely collection of funds and/or resolution for all delinquent accounts. Responsible to uphold and abide by Frontwave's core values and service expectations.
Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, San Bernardino and Imperial counties. Founded in 1952, we have grown to 18 branches with 125,000 members and manage over 1.8 billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.
What's In It For You:
Competitive pay, 401k matching, mortgage and auto discounts.
9-27 days of PTO per year (based on tenure) and 10 paid holidays.
Affordable medical, dental, vision health plans, and Flexible Spending Account.
Employee Assistance Program with a variety of services.
Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.
Culture of excellence and continuous improvement.
We strive to be the best place you've ever worked!
Responsibilities
Essential Duties and Responsibilities:
Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations, and Credit Union policies and procedures.
Assists members, employees, and authorized parties with information regarding delinquent and/or negative accounts.
Complies to The Fair Debt Collection Practices Act (FDCPA).
Achieves department and individual production goals as set by Collections Management.
Handles all communications with members via verbal or written.
Generates and mails appropriate collection correspondence according to established timelines
May negotiate and establish repayment arrangements within defined guidelines following review of terms of credit contract.
Utilizes all methods for skip tracing of delinquent accounts.
Updates account information and status
Assigns vehicle loans for repossession according to policy and procedure
Clearly documents all collection activity within the collections platform.
Reviews records and transactions to resolve misapplied payments, research account transactions to ensure payments are properly credited
Assists in the training of collection personnel.
Keeps management apprised of collections status and efforts.
Offers automated services such as ACH, Direct Deposit, and Allotment to assure recurring payments.
Qualifications
EDUCATION and/or EXPERIENCE:
High School Diploma or general education degree (GED). Minimum 1 year collection experience in a collection environment, preferably a credit union or similar financial institution.
Salary Range: $24.46/hr - $36.69/hr
Service Excellence Standards When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards:
• We see it. We own it. We get it done.
• We ignite positive experiences.
• We do things right every time.
• We are collaborators - united, cohesive and engaged
• We innovate and evolve.
• We create memorable experiences for life.
• We starts with me.
$24.5-36.7 hourly Auto-Apply 10d ago
Collector Customer Service Representative
Patenaude & Felix, APC 4.2
Collector job in San Diego, CA
Patenaude & Felix, APC of San Diego, CA is looking to hire a full-time Legal Account Representative to join our firm. Do you want to work for a law firm that offers you growth opportunities? Would you like to be part of a successful team? If so, please read on!
This position earns base plus commission in pay. We also offer great benefits, including health, dental, vision, and a 401(k) plan with company match. If this sounds like the right opportunity for you, apply today!
ABOUT PATENAUDE & FELIX, APC
Since 1991, our civil litigation law firm has grown and expanded to maintain offices in Arizona, California, Nevada, New Mexico, Oregon, Pennsylvania, Washington, and Colorado. We serve all seven states by litigating for our Fortune 500 clients. Our firm is proud to have been recognized by numerous financial institutions and Fortune 500 Companies, for our professional and ethical representation.
We value our incredible team of hardworking legal professionals and are committed to rewarding their efforts and investing in their futures. Our employees enjoy a comprehensive benefits package as well as our friendly and engaging team environment.
Essential Responsibilities :
Collect, negotiate, and recommend solutions to consumers via phone.
Set up payment or settlement arrangements in the database.
Identify accounts that require legal processing.
Assisting Spanish-speaking customers; bilingual proficiency in Spanish is preferred.
Qualifications:
No experience necessary, training provided.
Customer service experience preferred.
Good communication skills.
Must be 18 years of age or older.
Bilingual in Spanish is a plus.
Ability to pass a background and drug test
WORK SCHEDULE
This full-time position typically works Monday-Friday. An occasional Saturday may be required.
READY TO JOIN OUR LEGAL TEAM?
We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
$34k-40k yearly est. 2d ago
Signature Collectors/ Canvassers
Pirate Staffing
Collector job in San Diego, CA
We're seeking motivated, outgoing individuals to join our team immediately and help make a difference in our community! As a Signature Collector / Canvasser, you'll engage with the public, collect signatures, and raise awareness about key community initiatives focused on voter identification, housing, and healthcare. This is a full-time position with opportunities for growth and community impact.
Applicants who do not meet all requirements will not be considered.
We look forward to meeting qualified candidates and making a difference together!
$35k-46k yearly est. 60d+ ago
Healthcare Collections Agent
Esrhealthcare
Collector job in San Diego, CA
Legal Healthcare Collections Agent - Remote USA
Healthcare Collections Agent - Remote USA
send your resume we have many unpaid invoices for you to help us with on our job board as well as thru split partners.
You will love our recruiting services. We invite you to join our job board for quick placements:
http: esrhealthcare . mysmartjobboard . com / registration/
REGISTER AND POST YOUR RESUME / COMPANY INFORMATION TODAY
Over 100,000 job alerts
You will love our recruiting services. We invite you to join our job board for quick placements:
http: esrhealthcare . mysmartjobboard . com / registration/
REGISTER AND POST YOUR RESUME / COMPANY INFORMATION TODAY
Over 100,000 job alerts
You will love our recruiting services. We invite you to join our job board for quick placements:
http: esrhealthcare . mysmartjobboard . com / registration/
REGISTER AND POST YOUR RESUME / COMPANY INFORMATION TODAY
Over 100,000 job alerts
$32k-50k yearly est. 7d ago
Debt & Wealth Specialist
Epic Legacy Insurance Solutions 3.3
Collector job in San Diego, CA
We are looking for a Debt & Wealth Specialist to provide guidance on current debt elimination decisions, cash management and day-to-day expenses and build wealth/assets simultaneously.
We provide exclusive pre-qualified leads, with our own advanced marketing system for Life Insurance, Annuities, Whole Life, and IUL's.
We offer Weekly Group Coaching/Mastermind training, one on one mentoring and administrative support with access to our training University.
Debt & Wealth Specialist responsibilities include forecasting cash flow and the inefficiency of bill payment with interest paying accounts such as credit cards, installment loans, and mortgages. We provide a new way to redirect customer income when paying their bills to quickly eliminate debt in ⅓ of the time and build wealth at the same time. To be successful in this role, you should have a Financial Services experience in the insurance industry or have a business administration degree with emphasis in Finance and relevant work experience as a professional life insurance advisor to families, and business clients.
Ultimately, you will help us expand our company's growth and expansion with opportunities to open new markets as a leader.
Responsibilities
Assess the company's financial proprietary tools.
Analyze personal financial statements/business financials.
Source and evaluate capital expansion options for business owners, including business insurance, and loans and funding
Advise on insurance financial instruments for debt elimination and wealth management.
Forecast revenues and expenses and report any discrepancies
Analyze personal or business inefficiency with cash flow analysis, and identify opportunities to turn debt into assets
Monitor financial procedures and ensure compliance with the law
Provide solutions and set goals to increase customer cash flow with tax benefits
Review day-to-day transactions to identify areas of improvement
Requirements
Life and Health Insurance License is a requirement.
Proven work experience as a Financial Services Consultant with emphasis in advanced markets in the insurance industry.
Hands-on experience a plus with High Level Customer Relationship Management system and Insurance Backoffice systems. (optional)
Good knowledge or willingness to learn and be coachable for financial concepts such as Infinite Banking, Velocity Banking, and Leverage.
Excellent analytical skills, along with the ability to create detailed reports and spreadsheets.
Attention to detail.
Confidentiality
BS degree in Finance, Accounting, Economics or related field
Additional certification (e.g. CFP or CFA) is a plus.
$39k-47k yearly est. 60d+ ago
Logistics Billing Analyst
Cyberthink 4.2
Collector job in San Diego, CA
Ensuring system data section of Logistic billing Database is consistently maintained and updated
Investigate and diagnose potential billing data base error
Manage, analyze & prepare correction forms for billing corrections in access database.
Process customer billing accurately and within requested time per their requirements and according to SDSA company policy for the various SDSA divisions.
Ability to understand and discuss essential freight documentation that supports charges invoiced and is required for payment.
Possess a knowledge and understanding of how Billing functions affect P&L.
Able to audit carrier freight bills and Interpret tariffs and contracts.
Understand of the internal technologies required for daily functions.
Performs ad-hoc reporting, as required.
Performs other job related duties as required
Flexible to work overtime when needed
Qualifications
Bachelor's degree or the equivalent combination of education and experience.
Experience with ocean freight/intermodal transportation/LTL and Small Package is plus
Perform audit of freight bills as required, Work with Accounting Department to reconcile freight bills
Effective
written and verbal communications skills and must be able to clearly
communicate to audiences at various levels of the organization.
PC experience including spreadsheet and data entry skills.
Must be able to clearly communicate to audiences at various levels of the organization.
A self-starter attitude with an ability to work well in a fast paced environment
Experienced in Excel, especially in performing the v lookup function and pivot table
Strong work ethic, accuracy and strong attention to detail
Additional Information
All your information will be kept confidential according to EEO guidelines.
$71k-94k yearly est. 60d+ ago
Data Collector/ Public Opinion Surveyor
Jlm Staffing
Collector job in San Diego, CA
JLM Staffing Solutions: We are a unique recruiting firm whose organic team is comprised of free-thinking, open-minded and risk-taking individuals. Our priority is to identify the highest caliber talent that will perfectly fit our organic team and that will contribute to meeting our client's needs.
JLM Staffing Solutions is committed to building strong, mutually rewarding relationships with our candidates, client companies and the communities we serve. Our industry-specialized and consultative team approach enables us to achieve quality job placements that provide good people with meaningful employment and fulfilling careers.
Job Description
Are you a reliable, outgoing and personable person? Are you looking for a short-term job that will get you some extra cash for the upcoming holidays? Are you looking for weekends off, a flexible schedule, and potential bonus compensation?
If your answers to the above questions is "YES" then this opportunity it right for you!
Job Functions:
- Collect information from bus riders to secure their opinions on a variety of topics via paper surveying and tablet interviewing
- Distribute/collect surveys, and interviewing/assisting people in completing a public transportation survey
- Record information including time, passenger refusals, and overall passenger counts
Qualifications
- Must be 18 or older
- Minimum Education -- HS Diploma or GED
- Be able to stand for extended periods of time
- Be able to carry/lift 10 lbs
- Be able to speak clearly, communicate effectively and read with corrected vision
- Strong customer service skills and be self-motivated
- Be able to follow written and oral directions
- Bi-lingual is a plus
Additional Information
Compensation: All your information will be kept confidential according to EEO guidelines.
$37k-42k yearly est. 3d ago
Cash Posting Specialist
Wilshire Enterprises 3.8
Collector job in San Diego, CA
Wilshire hires only the brightest and most experienced professionals in the healthcare revenue cycle management industry. Wilshire will take the time to get know you and your employment history. We will then place you in a role that will lead to a path of career success.
Job Title: Cash Posting Specialist
Company: The Wilshire Group
Location: Remote/On-Site When Needed, Rancho San Bernardo
Hourly Rate: $30.00
Job Type: Contract 6+ months (Part-time 15-20 hours per week) & (Full-time 30-40 hours per week, no health benefits) with the possibility of being hired on Full-Time.
About The Wilshire Group: The Wilshire Group is a leading healthcare consulting firm specializing in revenue cycle management, operational efficiency, and strategic advisory services. We partner with healthcare organizations nationwide to optimize financial performance and enhance patient care. With a team of seasoned experts, The Wilshire Group delivers tailored solutions that address the unique challenges of each client, ensuring sustainable improvements and measurable results.
Job Description: The Wilshire Group is seeking an experienced Cash Posting Manager Specialist to join our team remotely. In this role, you will be responsible for overseeing and managing the cash posting processes within healthcare systems, ensuring accurate and timely posting of payments, adjustments, and denials. Your expertise in Epic systems will be critical in optimizing cash flow and maintaining the financial integrity of our client's revenue cycles.
Under the direction of the Patient Financial Services Supervisor, the PFS Cash Posting Specialist is responsible for accurately collecting patient payments and accurately posting cash and credit deposits by deposit date into the facility's EHR system.
PRIMARY FUNCTIONS:
1. Daily balancing of the cash drawer and conducting daily cash reconciliation
2. Research all insurance payments for any discrepancies according to the facility contracts.
3. Responsible for the medical facility's daily bank deposit, inputting payments, and adjusting data onto patient accounts.
4. Processing electronic remittances
5. Posting all miscellaneous cash receipts corresponding to the general ledger accounts.
6. Assist in daily report tracking of all outside vendors to ensure correct posting of all charges and adjustments.
7. Complete the daily credit balance report to ensure concurrent correction of credit balances.
8. Greets and acknowledges each customer.
9. Assist customers with queries.
10. Processes payments and provides receipts for each completed transaction.
11. Post all payments and adjustments to the specified patient encounters in accordance with the current cash posting policy and procedure.
12. Reviews scan documentation to identify contractual amounts, denials, or payment adjustments that require posting to patients' accounts.
13. Must have experience working/posting PLBs
Benefits:
Competitive hourly rate of $30.00 per hour.
Part-Time 15-20 hours per week & Full-Time 30-40 hours per week
Flexible remote/hybrid work environment, offering work-life balance.
Opportunity to work with a leading healthcare consulting firm and contribute to impactful projects.
Continuous learning and professional development opportunities.
What Makes San Diego Great: warm climate, outdoor activities, excellent food culture, and proximity to both urban amenities and coastal recreation.
Wilshire is honored that you have taken the time to review/apply to our open position. We will now take the time to review your experience and be in touch with you soon.
$30 hourly Auto-Apply 8d ago
Collections Specialist II
Cal Coast Credit Union 4.1
Collector job in San Diego, CA
Under the general supervision of the Assistant Manager, Collections or Supervisor, Collections, this position is accountable for collecting on a higher stage of past due loans and minimize or prevent financial losses for the Credit Union. The main goals are to reduce delinquency, minimize loan losses and protect assets, while providing exceptional service to credit union members and employees.
DIMENSIONS:
To effectively collect on and manage the credit union's seriously past due loans; total loan portfolio of $451,000,000
Establish and follow up on payment arrangements to cure delinquency
Maintain a productivity level consistent with those established for the department
Maintain an “at standard” scorecard average of 85%
Supervisory responsibilities
This position reports directly to the Assistant Manager, Collections or Supervisor, Collections. There are no direct reports to this classification.
NATURE & SCOPE
Performs activities to collect past due amounts on seriously delinquent loans.
Works with member to determine reason for delinquency and establish payment arrangements.
Determines next course of action to negotiate with member to return loan to performing status.
Follows up on promises to pay and broken promises.
Performs required skip tracing to locate member.
Provides high quality, consistent work and documentation.
Utilizes critical thinking and negotiating skills to resolve difficult situations.
Initiates demand letters, field chases or attorney letters as needed.
Reviews and recommends loans for repossession action or charge off.
Evaluates and recommends accounts for Workout or the Member Assistance Program.
Effectively handles escalated, repossession, charge off, legal or Bankrupt calls.
Supports department and corporate goals and objectives.
Performs other relevant and related duties, as required.
Education, skills, & abilities
The Eight Superpowers
Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things.
Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.
Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond.
Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles.
Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships.
Applies creative problem-solving to provide clarity, handle resources under one's control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers.
Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company's success.
Values and shows appreciating for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness. Makes each employee feel valued and supported for their unique qualities.
Other Education, Skills, and Abilities
Associate's degree or equivalent experience preferred with approximately 2-5 years of applicable collections experience.
Must have working knowledge of FDCPA guidelines and practices.
Experience with Microsoft Applications (Excel, Word and Outlook).
Working knowledge of business machines such as telephone systems, computers, copiers, fax machines, etc.
Strong analytical, time management and organizational skills.
Must have the ability to work well individually and as a member of a collections team.
Excellent verbal/written communication skills; interpersonal skills, combined with flexibility and diplomacy.
Ability to interface with members and credit union staff at all levels in courteous and professional manner in person or by phone.
Must be self motivated and goal oriented.
Ability to appear for work on time, follow direction from a supervisor, interact effectively with co-workers, understand and follow policies and procedures and accept constructive criticism.
MAJOR ACCOUNTABILITIES
Performs daily collection activities to reduce delinquency, minimize loan losses and protect credit union assets
Provides credit counseling and exceptional service to resolve difficult member situations
Analyzes, evaluates and makes recommendations to reduce delinquency
PHYSICAL REQUIREMENTS
Excellent ability to communicate, both verbally and in writing; ability to tolerate periods
of continuous sitting; ability to lift up to 10 lbs.
ENVIRONMENTAL CONDITIONS
Work is primarily performed within a cubicle office setting. Subject to standard background
noise found in an office environment.
Note: Staff is expected to perform various tasks, projects and administrative duties as assigned.
Management reserves the right to assign or change duties and tasks to this position at their discretion.
Salary Range (hourly)
$22.6756 - $28.3445
$38k-47k yearly est. Auto-Apply 10d ago
Collection Specialist
Global Tekmed Holdings
Collector job in Chula Vista, CA
COMPANY OVERVIEW Global TekMed Holdings is dedicated to simplifying the intricate processes faced by Veterans through innovative technology and exceptional service. We take pride in honoring all Veterans by providing an unparalleled client experience and acting as their reliable partner in navigating complex procedures with skill and efficiency. POSITION OVERVIEW The Collection Specialist role is a full-time opportunity within our Accounting Department, focused on recovering funds owed to the company for services rendered. The main duty of the Collection Specialist involves contacting clients who have not met their financial commitments through various communication channels. The ideal candidate will possess a strong motivation and proactive attitude, along with a willingness to adapt their strategies to maximize collections. This position requires a personable and respectful approach, recognizing the importance of serving Veterans. The Collection Specialist should be goal-driven and capable of collaborating effectively within a team. Working under the supervision of the Collections Manager, the Collection Specialist will also contribute to additional tasks and projects aimed at enhancing the department's growth. SUPERVISORY RESPONSIBILITIES: None ESSENTIAL DUTIES & RESPONSIBILITIES:
Locate and communicate with clients regarding overdue payments.
Maintain record of status of collection efforts.
Review financial status of clients to determine their ability to pay.
Prepare reports and present data to Management and Revenue Affiliates.
Negotiate payment plans based on management approval.
Ensure fair debt collection practices are maintained. Stay current on relevant regulations.
Resolve disputes related to payments or account statuses.
Ensure Collection Manager is updated with collection efforts.
Perform administrative tasks as assigned.
Maintain a professional and respectful approach while dealing with clients.
KNOWLEDGE, SKILLS, & ABILITIES:
Good verbal and written communication skills.
Excellent analytical skills with great attention to detail.
EDUCATION & EXPERIENCE
1-3 years of previous collections experience preferred.
Previous financial or account experience preferred.
Previous customer service experience required.
Previous experience with CRM software and accounting software preferred.
Previous experience working with Veterans preferred.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:
Prolonged periods of standing or sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
BENEFITS:
401(k) Plan
Medical Insurance
Paid Holidays
Paid Time off
Private Gym
We are an Equal Opportunity Employer Global TekMed Companies (GTM) is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.
$36k-48k yearly est. 60d+ ago
Medical Collections Rep
Artech Information System 4.8
Collector job in Carlsbad, CA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
This position will perform collections and medical billing for various regional and national payers, including Federal, State, Third Party (HMO, PPO, IPA, TPA Indemnity) and Patient Billing.
Qualified candidates must be able to
(1) Review accounts for billing accuracy in order to maximize reimbursement.
(2) Persuasive and tenacious follow-up on claims status
(3) Appeal, and re-bill or forward claims for recalculation and / or adjudication as necessary.
Must possess detail knowledge of all medical benefit levels and a have a thorough understanding of Federal, State, and PPO, HMO, and Indemnity Plans structure.
Must meet or exceed the standard level of performance on assigned accounts.
Duties:
Data entry, correct insurance assignment to patient accounts, insurance eligibility verification. Review/update demographics and patient information for accuracy.
Investigate all denied services to determine the reason for the service denial, appeal, if appropriate.
Review and work various reports including aging, adjustments and credit balances.
Comply with Federal and State legislation pertaining to all billing related matters.
Comply with all Safety, Emergency, Hazard, OSHA, HIPAA, Quality Assurance and Administrative Plans, Policies, Guidelines, Protocol, and Standards.
Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Working knowledge of appropriate coding systems; CPT, ICD-9 and HCPCS, coverage; LCD/NCD and reimbursement associated with such codes.
Proficient in Microsoft Outlook, Excel, Word, the Inter and Intranet and other programs/software as necessary. Working knowledge and hands-on experience of medical billing and reimbursement.
Problem solving skills, using good judgment, attention to detail and follow-through are a must.
Excellent customer service skills; excellent verbal and written communication skills.
Ability to prioritize work, multi-task and time management skills.
Education:
High School Diploma and a minimum of two years related experience or a Bachelor's degree from a four-year college or university; or equivalent combination of education and experience.
Additional Information
For more information, please contact
Kumar Gaurav
$40k-48k yearly est. 3d ago
Collections Representative
San Diego County Credit Union 4.4
Collector job in San Diego, CA
Job Description
The position of Collections Representative is established for the collection of payment of loans issued by the credit union which have become delinquent. Maintain quality service standards set by the organization.
Minimum Qualifications (Education, Experience, Skills)
High school diploma or equivalent.
Minimum two years Collections experience in a financial institution; collecting on secured and unsecured accounts preferred. If financial institution experience is outside of a Collections Department, may consider an internal SDCCU employee with a demonstrated high level of critical thinking, consistently meeting deadlines, delivering quality work and a willingness to train and learn high level Collections functions.
Working knowledge of bankruptcy and legal procedures, dealing with delinquency control, collection procedures and skip tracing experience preferred.
Understanding of repossession procedures preferred.
On-line collection system experience preferred.
Effective communication skills, written and oral.
Ability to work effectively under pressure.
Proficient PC skills to include Word & Excel.
Essential Duties and Responsibilities
Responsible for the collection of payments of delinquent loans.
Work daily queue efficiently and effectively to facilitate contact with members to determine the reason(s) for delinquencies and assist in the development of a plan to bring their account/loan current, i.e. workouts, extensions, payment plans, etc.
Review credit reports on members overall payment history to determine probable outcome of loans.
Expire and revoke credit cards and lines of credit when necessary.
Review, create and submit files on collateral that should be repossessed.
Research member accounts when notified by member that the delinquency is due to an error; correct or reconstruct accounts as necessary.
Post loan payments and give overrides to branch personnel to rectify account status.
Skip-trace members when necessary.
Contact members regarding accounts with overdrawn ATM activity, loan payments or deposits returned NSF.
Recommend members for financial counseling.
Prepare charge-off documentation to submit loans for charge-off to management.
Other Duties and Responsibilities
Perform other duties as assigned.
Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Monday-Friday: 9:00am/6:00pm with a weekday off
Saturday: 8:30am/4:00pm
Sunday/another weekday: OFF
Full Time - 40 hours a week
The Accounts Receivable Coordinator plays a key role in supporting San Diego State University's student financial operations by overseeing third-party billings and special student programs. This position is responsible for billing external agencies for student tuition and fees, applying authorized waivers, managing exchange program accounts, and generating monthly billing statements for students with outstanding balances. The incumbent exercises independent judgment and applies accounting expertise and policy knowledge to resolve complex billing matters, working closely with campus partners and university leadership to ensure accuracy, compliance, and effective financial stewardship.
Key Responsibilities:
Manage third-party billing for student tuition and fees each academic term, ensuring accuracy, timeliness, and compliance with CSU and university policies.
Apply and reconcile tuition and fee waivers and oversee billing for outgoing and incoming student exchange programs.
Generate and distribute monthly billing statements and resolve student account discrepancies.
Review, analyze, and reconcile accounting records involving multiple transactions, funds, and programs in accordance with GAAP.
Utilize integrated financial, student accounting, cashiering, and financial aid systems to support accounts receivable operations.
Why Join Us?
Be part of a mission-driven institution where your work directly supports student access and success.
Apply your accounting and analytical skills in a complex, dynamic higher education environment.
Collaborate with campus partners and leadership while exercising independent judgment and professional autonomy.
Benefit from SDSU's commitment to professional development, stability, and work-life balance.
Join an inclusive and collaborative campus culture within the California State University system.
Position Information
Full-time, benefits eligible, permanent/probationary position.
Position is designated non-exempt under FLSA and is eligible for overtime compensation.
Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
This position is eligible for telecommuting up to 2 days per week, following a training period during which on-site presence is required.
Department Summary
The Division of Business and Financial Affairs (BFA) is at the heart of some of the larger projects on campus in recent years, including the construction of Snapdragon Stadium, as well as the implementation of my.SDSU on campus. As part of BFA, the Department of Financial Operations is responsible for the financial and budgetary controls and procedures of the University and is directly responsible to the Vice President for Business and Financial Affairs. The Associate Vice President for Financial Operations has responsibility for Budget and Finance, Audit and Continuous Improvement, Shared Services, and the University Controller's Office, which includes the University' Bursar's Office, Accounting Services, Financial Reporting, and Financial Systems Management and Analysis.
The University Controller is responsible for the maintenance of the University's budgetary, receipt and disbursement (expenditure) general and subsidiary ledgers for all University Funds. Through the Accounting Services and Financial Reporting Departments, the University Controller oversees and coordinates the analysis, reconciliation and reporting of all financial transactions of the University, including cash receipt processing, student refunds, financial aid disbursements, billing/collections and reconciliations; management of the diverse services provided by the SDSU ID Card as performed by the SDSUCard Office. The University Controller is responsible for internal and external reporting including Legal/Budgetary Basis, Financial Information Record Management System (FIRMS) and Generally Accepted Accounting Principles (GAAP). The University Controller reports directly to the Associate Vice President for Financial Operations.
The University Bursar's Office is a customer service oriented group that interacts with students on a regular basis. The University Bursar is responsible for University cashiering operations, student billing and collections, the student direct deposit process, campus fee reporting and reconciliation and check printing. Collections and a portion of the fiscal recordkeeping for various loan programs also fall under the responsibility of the University Bursar's office. The University Bursar is also the liaison with the Student Financial Center and the Financial Aid Office, which all work together to ensure our students' financial transactions are properly processed.
For more information regarding the University Bursar's Office, click here.
Education and Experience
Equivalent to four years of progressively responsible financial record-keeping experience which has provided the above knowledge and abilities.
Any equivalent combination of education and experience which provides the required knowledge and abilities.
Key Qualifications
Ability to investigate, trace, and correct errors and discrepancies and to read and interpret computer-generated financial reports.
Ability to work independently, follow written rules and regulations, and make sound decisions and recommendations related to accounting activities.
Demonstrated ability to communicate effectively and maintain professional, courteous working relationships while exercising tact, discretion, and good judgment.
Comprehensive knowledge of financial record-keeping, mathematical principles, and general office methods, procedures, and practices, including working knowledge of Generally Accepted Accounting Principles (GAAP).
Skill in reviewing financial documents and accounting data for accuracy, completeness, validity, and compliance with applicable standards, policies, and regulations.
Ability to maintain, compile, verify, and reconcile accounting records for funds, programs, or activities involving multiple transactions.
Proficiency in using word processing and spreadsheet software, web browsers, query tools, integrated financial systems, and records management systems such as student accounting, cashiering, and student financial aid systems.
A bachelor's degree in Accounting, Finance, or a related field of study is preferred.
Compensation and Benefits
San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth.
Compensation:
Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department's budget and equity guidelines.
Initial step placement is not expected to exceed Step 1 ($4,570) for qualified candidates.
CSU Classification Salary Range: $4,570 - $6,658 per month (Step 1 - Step 20).
Future increases, including step advancements, are subject to contract negotiations.
Full Benefits Package Includes:
Generous Time Off: 15 paid holidays, vacation, and sick leave.
Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
Health Coverage: Medical, dental, and vision options at low or no cost.
Education Support: CSU tuition fee waiver for employees and eligible dependents.
Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.
Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview.
SDSU Values
At SDSU, our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.
Principles of Community
At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.
SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.
Equal Opportunity and Excellence in Education and Employment
All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.
Supplemental Information
Apply by February 4, 2026 to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.
The person holding this position is considered a ‘mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.
SDSU is a smoke-free campus. For more information, please click here.
Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Sophia Faulk at ****************.
$4.6k-6.7k monthly 1d ago
Collections Specialist
5 Star Recruitment 3.8
Collector job in Carlsbad, CA
[Tasks and Responsibilities] Responsibilities include, but are not limited to:
Follow up on an assigned portfolio accounts based on experience and skill. This includes collection calls, customer deductions and customer reconciliations.
Review daily credit holds through review of customer history, industry credit reports, to ensure timely release of orders. Escalate to Credit Analysts for review when necessary.
Run and analyze weekly aging, deduction and top account past due reports finding root cause of issues that delay payments and cause deductions.
Perform ongoing cash collections.
Correspond with assigned sales reps and customer accounts on a regular basis to pro-actively resolve collection issues.
Represent the brand and utilize the PUMA 4Keys (Fair, Honest, Positive, Creative) in all decisions, actions, processes and practices.
WHAT MAKES YOU A GAMECHANGER [Qualifications]:
1+ years of experience
Knowledgeable with Microsoft Office applications including Excel, Word, and Outlook
Negotiation and problem-solving skills
Effective phone/email communication skills
Basic understanding of Billing, AR, and Credit and Collections procedures
Must Have
Experience: At least 1+ year of experience in billing, accounts receivable (AR), or credit and collections.
Technical Skills:
Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.
Basic understanding of billing processes, AR principles, and credit and collections procedures.
Communication Skills:
Effective phone and email communication skills to correspond professionally with customers and internal teams.
Problem-Solving & Negotiation: Proven ability to negotiate effectively and resolve payment or deduction issues with customers.
Customer Management: Experience working with assigned portfolios of customer accounts, including performing collection calls and reconciliations.
Analytical Abilities: Ability to run and analyze reports (e.g., aging reports, deduction reports) to identify root causes of delays and deductions.
Nice to Have:
Industry Knowledge: Previous experience working in the sportswear, retail, or fashion industries.
Software Proficiency: Experience with specialized credit management, AR, or billing software beyond Microsoft tools.
Reporting Skills: Advanced knowledge of Excel, such as creating pivot tables or using complex formulas, would be an advantage.
Team Collaboration: Previous collaboration with sales teams to proactively resolve collections and credit-related issues.
PUMA 4Keys Alignment: Familiarity with values-driven work environments or companies with sustainability-focused initiatives.
Languages: Proficiency in multiple languages, especially if dealing with international customers.
Under the general supervision of the Assistant Manager, Collections or Supervisor, Collections, this position is accountable for collecting on a higher stage of past due loans and minimize or prevent financial losses for the Credit Union. The main goals are to reduce delinquency, minimize loan losses and protect assets, while providing exceptional service to credit union members and employees.
DIMENSIONS:
To effectively collect on and manage the credit union's seriously past due loans; total loan portfolio of $451,000,000
Establish and follow up on payment arrangements to cure delinquency
Maintain a productivity level consistent with those established for the department
Maintain an “at standard” scorecard average of 85%
Supervisory responsibilities
This position reports directly to the Assistant Manager, Collections or Supervisor, Collections. There are no direct reports to this classification.
NATURE & SCOPE
Performs activities to collect past due amounts on seriously delinquent loans.
Works with member to determine reason for delinquency and establish payment arrangements.
Determines next course of action to negotiate with member to return loan to performing status.
Follows up on promises to pay and broken promises.
Performs required skip tracing to locate member.
Provides high quality, consistent work and documentation.
Utilizes critical thinking and negotiating skills to resolve difficult situations.
Initiates demand letters, field chases or attorney letters as needed.
Reviews and recommends loans for repossession action or charge off.
Evaluates and recommends accounts for Workout or the Member Assistance Program.
Effectively handles escalated, repossession, charge off, legal or Bankrupt calls.
Supports department and corporate goals and objectives.
Performs other relevant and related duties, as required.
Education, skills, & abilities
The Eight Superpowers
Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things.
Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.
Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond.
Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles.
Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships.
Applies creative problem-solving to provide clarity, handle resources under one's control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers.
Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company's success.
Values and shows appreciating for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness. Makes each employee feel valued and supported for their unique qualities.
Other Education, Skills, and Abilities
Associate's degree or equivalent experience preferred with approximately 2-5 years of applicable collections experience.
Must have working knowledge of FDCPA guidelines and practices.
Experience with Microsoft Applications (Excel, Word and Outlook).
Working knowledge of business machines such as telephone systems, computers, copiers, fax machines, etc.
Strong analytical, time management and organizational skills.
Must have the ability to work well individually and as a member of a collections team.
Excellent verbal/written communication skills; interpersonal skills, combined with flexibility and diplomacy.
Ability to interface with members and credit union staff at all levels in courteous and professional manner in person or by phone.
Must be self motivated and goal oriented.
Ability to appear for work on time, follow direction from a supervisor, interact effectively with co-workers, understand and follow policies and procedures and accept constructive criticism.
MAJOR ACCOUNTABILITIES
Performs daily collection activities to reduce delinquency, minimize loan losses and protect credit union assets
Provides credit counseling and exceptional service to resolve difficult member situations
Analyzes, evaluates and makes recommendations to reduce delinquency
PHYSICAL REQUIREMENTS
Excellent ability to communicate, both verbally and in writing; ability to tolerate periods
of continuous sitting; ability to lift up to 10 lbs.
ENVIRONMENTAL CONDITIONS
Work is primarily performed within a cubicle office setting. Subject to standard background
noise found in an office environment.
Note: Staff is expected to perform various tasks, projects and administrative duties as assigned.
Management reserves the right to assign or change duties and tasks to this position at their discretion.
Salary Range (hourly)
$22.6756 - $28.3445
The average collector in La Mesa, CA earns between $31,000 and $51,000 annually. This compares to the national average collector range of $27,000 to $44,000.
Average collector salary in La Mesa, CA
$40,000
What are the biggest employers of Collectors in La Mesa, CA?
The biggest employers of Collectors in La Mesa, CA are: