How to hire a collector lead

How to hire a collector lead, step by step

Here's a step-by-step collector lead hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a collector lead job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new collector lead
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your collector lead job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a collector lead for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect collector lead also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of collector leads.

   Type of Collector Lead	Description	Hourly rate
   Collector Lead	Bill and account collectors, sometimes called collectors, try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.	$30-74
   Account Representative	Account representatives are employees who manage client accounts and act as the main contact of the clients they are handling. They maintain existing accounts by updating client details regularly... Show more	$12-24
   Accounts Receivable Supervisor	An accounts receivable supervisor is responsible for overseeing the operations and activities related to an organization's accounts receivable. Your duties will vary and typically includes processing invoices and following-up on payments, maintaining cash receipts, and resolving payment issues on time... Show more	$20-37

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Collection Calls
   • Payment Arrangements
   • Credit Card Accounts
   • Delinquent Accounts
   • Outbound Calls
   • Debt Repayment
   • FDCPA
   • Past Due Accounts
   • Collection Efforts
   • Medicare
   • Inbound Calls
   • Customer Accounts
   • A/R

   Check all skills

   Responsibilities:

   • Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
   • Assist department manager in hiring & training new team members on company expectations & FDCPA laws.
   • Exceed monthly goals set by the client while following all guidelines with state laws and FDCPA.
   • Complete monthly A/R account reconciliations with minimal reconciling items requiring resolution.
   • Coordinate monthly inter-company A/R position with multiple operating units around the world.
   • Utilize communication and negotiation skills to understand the customer s specific situation and assist them with determining the best repayment solution.

   More collector lead duties

3. Make a budget

   Including a salary range in your collector lead job description is a great way to entice the best and brightest candidates. A collector lead salary can vary based on several factors:

   • Location. For example, collector leads' average salary in oklahoma is 45% less than in connecticut.
   • Seniority. Entry-level collector leads earn 59% less than senior-level collector leads.
   • Certifications. A collector lead with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a collector lead's salary.

   Average collector lead salary

   $99,625yearly

   $47.90 hourly rate

   ---

   Entry-level collector lead salary

   $63,000 yearly salary

   Updated December 14, 2025

   Average collector lead salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$126,167	$61
   2	Nevada	$113,397	$55
   3	Washington	$107,045	$51
   4	Arizona	$104,488	$50
   5	New York	$99,637	$48
   6	Delaware	$95,824	$46
   7	Pennsylvania	$94,851	$46
   8	Texas	$92,634	$45
   9	Colorado	$91,358	$44
   10	North Carolina	$88,397	$43
   11	Georgia	$86,740	$42
   12	Ohio	$83,702	$40
   13	Wisconsin	$82,719	$40
   14	Florida	$78,347	$38

   Average collector lead salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Accenture	$144,854	$69.64	12
   2	DataStax	$135,359	$65.08
   3	Barclays	$123,054	$59.16
   4	Prime Healthcare	$104,981	$50.47	4
   5	BenefitMall	$99,331	$47.76
   6	Atlas Healthcare Partners	$92,536	$44.49
   7	Concord Hospitality	$92,319	$44.38
   8	Hilton Grand Vacations	$91,599	$44.04	1
   9	U.S. Bank	$90,190	$43.36	44
   10	Randstad North America, Inc.	$89,938	$43.24	1
   11	ManpowerGroup	$79,883	$38.41	6
   12	Citizens Alliance	$79,345	$38.15	1
   13	OneMain	$76,058	$36.57	10
   14	Robert Half	$72,273	$34.75	39
   15	City of Renton	$60,524	$29.10
   16	City of Boulder	$55,844	$26.85
   17	University of Rochester	$51,197	$24.61	1
   18	CarMax	$42,460	$20.41
   19	SFMOMA	$32,662	$15.70

4. Writing a collector lead job description

   A collector lead job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a collector lead job description:

   Collector lead job description example

   **About Us**
   
   OneMain Financial is the country's largest lending-exclusive financial company, a trusted name in lending for over 100 years. Since 2005 alone, we have looked beyond customers credit scores to lend more than $152 billion to 16.2 million people looking for simple, affordable loans. With branches across 44 states, we're proud partners of the families and communities we serve. They turn to us to help meet important financial needs, including debt consolidation, medical expenses, household bills and auto purchases. It's all about doing the right thing - a mission that hasn't changed for more than 100 years.
   
   **The Role**
   
   We are a seeking a Lead Analyst to join our Collections & Recovery Strategy team in Wilmington, DE. This role will be responsible for driving business results and strategic insights by leading and performing complex projects and quantitative analyses. Working with various partners, the role will also have responsibilities of reporting, ad-hoc analyses, business performance presentations and test & control design. This individual will balance a challenging set of priorities and deliver results in a high-paced environment while representing the team in cross-functional, enterprise projects.
   
   A successful candidate will possess proficiency in data analysis, a hunger for innovation and the ability to use analytics to improve customer experience and OneMain's financial performance. They will expand their competencies and grow their business and industry acumen, as well as demonstrate the ability to work on complex processes or projects across the end-to-end project cycle. This individual will also gain knowledge to suggest new answers to old questions, develop insights and push the traditional boundaries of the consumer lending.
   
   **Responsibilities**
   
   + Apply advanced use of data analytics such as SAS, SQL, R, MATLAB, Python, or equivalent tools to design, execute and test strategies and reporting in support of: Loss mitigation strategy and investments decisions. Optimization of operating model across branch and centralized locations. Optimize and sequence collections/recovery channels.
   
   + Create strategies designed to optimize loss mitigation and revenue recovery strategies
   
   + Independently complete analyses, draw conclusions, present results to leaders and influence business / strategy decisions
   
   + Make recommendations for developing or modifying existing strategies or processes
   
   + Support a combination of recurring and ad-hoc requests and priorities
   
   + Continually enhance existing processes and reporting through automation, quality control, presentation, and insights
   
   + Work in a collaborative environment and partner with key stake holders including IT, Finance, execution, and operations
   
   **Qualifications**
   
   + Bachelor's degree (Graduate degree is a plus) in a quantitative discipline such as Engineering, Statistics, Economics, Business Management or Computer Science
   
   + 3-4+ years of hands-on experience with SQL, SAS, R, Python (or equivalent statistical packages) in support of quantitative analytics
   
   + Experience with complex analysis within a personal loan or cards portfolio preferred
   
   + Experience partnering horizontally with other organizations such as technology, marketing, and operations
   
   + Innovative and capable of developing a highly analytical approach to solving problems
   
   **Benefits**
   
   Because we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits. That's why we packed our comprehensive benefits package for full- and some part-timers with:
   
   • Health and wellbeing options for team members and their dependents
   
   • Up to 4% matching 401(k)
   
   • Tuition reimbursement
   
   • Continuing education
   
   • Bonus eligibility
   
   • Paid time off
   
   • Paid volunteer time
   
   \#LI-SS1 #Analytics
   
   OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.

   Copy this example

   

5. Post your job

   To find collector leads for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any collector leads they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level collector leads with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your collector lead job on Zippia to find and attract quality collector lead candidates.
   • Use niche websites such as efinancialcareers, financialjobsweb.com, careerbank, financial job bank.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit collector leads, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new collector lead

   Once you've decided on a perfect collector lead candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new collector lead first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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