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Collector lead skills for your resume and career

Updated January 8, 2025
6 min read
Below we've compiled a list of the most critical collector lead skills. We ranked the top skills for collector leads based on the percentage of resumes they appeared on. For example, 15.9% of collector lead resumes contained customer service as a skill. Continue reading to find out what skills a collector lead needs to be successful in the workplace.

15 collector lead skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how collector leads use customer service:
  • Trained management and supervisors on effective coaching, management and customer service/collection techniques to increase productivity.
  • Maintained and promoted all aspects of excellent customer service to assure quality and customer satisfaction.

2. Collection Calls

Collection calls involve reaching out to clients with unpaid balances to collect payments and verify transactions.

Here's how collector leads use collection calls:
  • Provide daily direction and communication to employees so that collection calls are answered in a timely, efficient and knowledgeable manner.
  • Assist new members of the CCI team in using computers and related software to appropriately handle collection calls.

3. Payment Arrangements

Here's how collector leads use payment arrangements:
  • Handled escalated calls on delinquency and obtain commitment on payment arrangements.
  • Contacted delinquent accounts by phone to make satisfactory payment arrangements.

4. Credit Card Accounts

Here's how collector leads use credit card accounts:
  • Secure payment on delinquent credit card accounts and understanding the reasons for the delinquency.
  • Recruited to resolve delinquencies on 5 and 6 month delinquent credit card accounts.

5. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how collector leads use delinquent accounts:
  • Monitored delinquent accounts including credit card portfolio.
  • Handle a high influence of inbound calls pertaining to the reconciliation and collection of delinquent accounts either directly or through appropriate channels

6. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how collector leads use outbound calls:
  • Handle inbound/outbound calls assisting customers with account management issues.
  • Maintained outstanding quality for in/outbound calls.

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7. Debt Repayment

Debt is an amount of money borrowed by one party from another. Repayment is the act of giving back money that was previously borrowed from a lender. Failure to maintain debt repayments may lead to a series of credit issues including forced bankruptcy, heightened charges due to late payments, and negative fluctuations to an individual's credit rating.

Here's how collector leads use debt repayment:
  • Arrange for debt repayment or establish repayment schedules, based on customers' Financial situations.
  • Suggested strategies to customers for debt repayment and persuaded them to make payments.

8. FDCPA

Here's how collector leads use fdcpa:
  • Lead Collection Specialist Manage a team of 12 according to company guidelines and also FDCPA regulations.
  • Assisted department manager in hiring & training new team members on company expectations & FDCPA laws.

9. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how collector leads use past due accounts:
  • Resolved any disputed items in the invoice such as payment mismatches, past due accounts or unpaid invoices.
  • Provided guidance to collection specialists and place detailed notes on how to proceed with past due accounts.

10. Collection Efforts

In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.

Here's how collector leads use collection efforts:
  • Coordinate a cross-functional team of collection agencies and attorneys in fulfillment of corporate collection efforts.
  • Salt Lake City, UT Improved nationwide collection efforts for accounts with a balance in excess of 90 days.

11. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how collector leads use medicare:
  • Managed billing/collection of Medicare, Medicaid, HMO and Self Pay.
  • Selected for Medicare "Train the Trainer" sessions and updates.

12. Inbound Calls

Here's how collector leads use inbound calls:
  • Place calls, as well as receive inbound calls, to resolve auto loans that are delinquent 61-90 days.
  • Receive inbound calls relating to past due utilities, past due credit cards, and various membership clubs.

13. Customer Accounts

Here's how collector leads use customer accounts:
  • Managed statistical reports for customer orders queued and outstanding balances on customer accounts.
  • Lead Collector-reconciled customer accounts, extensive customer inquiries via telephone.

14. A/R

Here's how collector leads use a/r:
  • Coordinated monthly inter-company A/R position with multiple operating units around the world.
  • Completed monthly A/R account reconciliations with minimal reconciling items requiring resolution.

15. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how collector leads use performance reviews:
  • Manage team of two collectors Conduct annual performance reviews.
  • Collected on pre and post charge-off credit accounts Received exemplary and exceeds expectations ratings on all performance reviews.
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List of collector lead skills to add to your resume

Collector lead skills

The most important skills for a collector lead resume and required skills for a collector lead to have include:

  • Customer Service
  • Collection Calls
  • Payment Arrangements
  • Credit Card Accounts
  • Delinquent Accounts
  • Outbound Calls
  • Debt Repayment
  • FDCPA
  • Past Due Accounts
  • Collection Efforts
  • Medicare
  • Inbound Calls
  • Customer Accounts
  • A/R
  • Performance Reviews
  • Auto Loans
  • Collection Agencies
  • Medicaid
  • Customer Calls
  • Credit Card Payments
  • Due Balances
  • HIPAA
  • Hippa
  • Overdue Accounts
  • Credit Reports
  • CPT
  • Student Loans
  • Account Balances
  • Customer Complaints
  • DSO
  • EOB
  • Customer Issues
  • Patient Accounts
  • Credit Limits
  • Insurance Carriers
  • Problem Accounts
  • Financial Statements
  • Collection Laws
  • Customer Inquiries
  • Legal Action
  • ACH
  • ICD-9
  • Party Collections
  • Billing Issues
  • NSF
  • Problem Resolution
  • Subpoenas
  • HMO
  • Accurint

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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