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What does a collector lead do?

Updated January 8, 2025
6 min read
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Collector lead responsibilities

Here are examples of responsibilities from real collector lead resumes:

  • Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
  • Assist department manager in hiring & training new team members on company expectations & FDCPA laws.
  • Exceed monthly goals set by the client while following all guidelines with state laws and FDCPA.
  • Complete monthly A/R account reconciliations with minimal reconciling items requiring resolution.
  • Coordinate monthly inter-company A/R position with multiple operating units around the world.
  • Utilize communication and negotiation skills to understand the customer s specific situation and assist them with determining the best repayment solution.
  • Work on a system call AS400.

Collector lead skills and personality traits

We calculated that 16% of Collector Leads are proficient in Customer Service, Collection Calls, and Payment Arrangements. They’re also known for soft skills such as Listening skills, Negotiating skills, and Speaking skills.

We break down the percentage of Collector Leads that have these skills listed on their resume here:

  • Customer Service, 16%

    Trained management and supervisors on effective coaching, management and customer service/collection techniques to increase productivity.

  • Collection Calls, 9%

    Provide daily direction and communication to employees so that collection calls are answered in a timely, efficient and knowledgeable manner.

  • Payment Arrangements, 7%

    Handled escalated calls on delinquency and obtain commitment on payment arrangements.

  • Credit Card Accounts, 6%

    Secure payment on delinquent credit card accounts and understanding the reasons for the delinquency.

  • Delinquent Accounts, 6%

    Monitored delinquent accounts including credit card portfolio.

  • Outbound Calls, 5%

    Handle inbound/outbound calls assisting customers with account management issues.

Most collector leads use their skills in "customer service," "collection calls," and "payment arrangements" to do their jobs. You can find more detail on essential collector lead responsibilities here:

Listening skills. To carry out their duties, the most important skill for a collector lead to have is listening skills. Their role and responsibilities require that "collectors must pay attention to what debtors say when trying to negotiate a repayment plan." Collector leads often use listening skills in their day-to-day job, as shown by this real resume: "communicated with patients to ensure accuracy on accounts and relay great customer service. "

Negotiating skills. Many collector lead duties rely on negotiating skills. "the main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.," so a collector lead will need this skill often in their role. This resume example is just one of many ways collector lead responsibilities rely on negotiating skills: "resolved complex billing inquiries such as negotiating payment arrangements, payment programs and experienced with government advocacy loans. "

Speaking skills. This is an important skill for collector leads to perform their duties. For an example of how collector lead responsibilities depend on this skill, consider that "collectors must be able to speak to debtors to explain their options and ensure that they fully understand what is being said." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a collector lead: "provided accurate and appropriate information in response to customer inquiries.addressed customer service inquiries in a timely and accurate fashion. ".

All collector lead skills

The three companies that hire the most collector leads are:

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Compare different collector leads

Collector lead vs. Account representative

Account representatives are employees who manage client accounts and act as the main contact of the clients they are handling. They maintain existing accounts by updating client details regularly. They also check up on clients to see if they are still satisfied with the products or services of the company. They also create new accounts by welcoming new clients and assisting them in their needs. Account representatives manage client inquiries and process client requests. They also address complaints and ensure that any challenges are mitigated and that clients remain with the company.

The annual salary of account representatives is $62,648 lower than the average salary of collector leads.While their salaries may differ, the common ground between collector leads and account representatives are a few of the skills required in each roleacirc;euro;trade;s responsibilities. In both careers, employee duties involve skills like customer service, collection calls, and payment arrangements.

While similarities exist, there are also some differences between collector leads and account representative. For instance, collector lead responsibilities require skills such as "credit card accounts," "medicare," "a/r," and "performance reviews." Whereas a account representative is skilled in "patients," "data entry," "customer satisfaction," and "medical terminology." This is part of what separates the two careers.

Account representatives tend to reach similar levels of education than collector leads. In fact, account representatives are 1.3% less likely to graduate with a Master's Degree and 0.2% less likely to have a Doctoral Degree.

Collector lead vs. Accounts receivable supervisor

An accounts receivable supervisor is responsible for overseeing the operations and activities related to an organization's accounts receivable. Your duties will vary and typically includes processing invoices and following-up on payments, maintaining cash receipts, and resolving payment issues on time. In addition, an accounts receivable supervisor will be responsible for updating and maintaining accurate financial records and ledgers, keeping information confidential to protect the organization's value, and accomplishing accounting and organizational mission by completing relevant results.

Accounts receivable supervisor positions earn lower pay than collector lead roles. They earn a $40,620 lower salary than collector leads per year.Only some things about these jobs are the same. Take their skills, for example. Collector leads and accounts receivable supervisors both require similar skills like "customer service," "collection calls," and "delinquent accounts" to carry out their responsibilities.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that collector lead responsibilities requires skills like "payment arrangements," "credit card accounts," "outbound calls," and "debt repayment." But an accounts receivable supervisor might use other skills in their typical duties, such as, "patients," "reconciliations," "data entry," and "accounts receivables."

Average education levels between the two professions vary. Accounts receivable supervisors tend to reach similar levels of education than collector leads. In fact, they're 1.3% more likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.

Collector lead vs. Accounts receivable specialist

Accounts receivable specialists are members of the organization's finance or accounting department. They are responsible for managing the collection of payments for the company. They prepare official receipts and coordinate with account payable specialists from other companies with pending payables. They ensure that clients pay on time, and they also follow up on payments when necessary. They are responsible for checking whether the clients have already paid in full. Accounts receivable specialists are in charge of updating accounting records as well to ensure that client records are up to date.

On average, accounts receivable specialists earn lower salaries than collector leads, with a $59,752 difference per year.Using the responsibilities included on collector leads and accounts receivable specialists resumes, we found that both professions have similar skill requirements, such as "customer service," "collection calls," and "payment arrangements.rdquo;

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from collector lead resumes include skills like "credit card accounts," "debt repayment," "fdcpa," and "medicare," whereas an accounts receivable specialist is more likely to list skills in "patients," "data entry," "reconciliations," and "accounts receivables. "

Most accounts receivable specialists achieve a similar degree level compared to collector leads. For example, they're 1.1% less likely to graduate with a Master's Degree, and 0.4% less likely to earn a Doctoral Degree.

Collector lead vs. Account specialist

An account specialist is responsible for reaching out to customers or potential clients through calls, emails, and other forms of correspondence to secure sales and strengthen business relations. An account specialist may also perform other tasks such as arranging appointment schedules with clients, providing price quotes and responding to further inquiries, process orders, generating sales leads, and handling complaints and resolving issues. Furthermore, an account specialist may also be involved in developing strategies, finding new opportunities, producing and completing necessary documents, and preparing reports, all in adherence to the company's policies and regulations.

Account specialists average a lower salary than the annual salary of collector leads. The difference is about $57,039 per year.According to resumes from collector leads and account specialists, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "collection calls," and "payment arrangements. "Each job also requires different skills to carry out their responsibilities. A collector lead uses "credit card accounts," "debt repayment," "fdcpa," and "collection efforts." Account specialists are more likely to have duties that require skills in "patients," "account management," "powerpoint," and "data entry. "account specialists reach similar levels of education compared to collector leads, in general. The difference is that they're 0.3% more likely to earn a Master's Degree, and 0.2% less likely to graduate with a Doctoral Degree.

Types of collector lead

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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