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Collector jobs in New Mexico - 85 jobs

  • Collector I

    State Employees Credit Union 3.8company rating

    Collector job in Santa Fe, NM

    Collector I REPORTS TO: AVP/Collections Manager SUPERVISES: N/A JOB STATUS: Non- Exempt JOB GRADE 8: $18.51 - $23.14 Targeted Hourly Rate works on-site. Remote work is not available at this time. JOB SUMMARY: The Collector I is responsible for providing support to the Collections Department. The Collector I facilitate the resolution of delinquent, legal, and special circumstance accounts with the skills to ensure proper collections of delinquent loans, State ECU issued credit cards, negative shares, and ODP accounts. Make follow-up telephone calls, ensure proper letter(s) are sent out to all parties on all delinquent accounts and maintain accurate record keeping on all delinquent accounts. All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management. Duties/Responsibilities: Everyone in the position performs the tasks. The job exists so the tasks may be performed (i.e., a teller is employed to accurately process member transactions). The job could not be done if the tasks were not completed. Non-performance of the tasks, even if the tasks are performed infrequently, would be serious (i.e. inability to perform required tasks). Job Related Travel - As required. Other duties as assigned. Required Skills/Abilities: Research and analyze assigned accounts; evaluate past collection efforts prior to initiating member contact. Contact members to determine the reason for the past-due condition of loans and help them develop a plan to bring the loans up to date. Make recommendations on actions that should be taken if loan collateral is in jeopardy, recommending accounts to manager for legal and/or repossession, and when approved, prepares and forward the necessary paperwork to the proper outlet. Determine most effective means of collection for each assigned account and send appropriate collection letters as needed for proper collection efforts. Follow up daily on broken payment arrangements. Utilizes available resources and skip tracing techniques for each account including but not limited to: pulling files, calling references, pulling credit reports, calling other creditors and field calls as necessary. Collection of charge off accounts as assigned by Collections Manager. Answer incoming calls for the collection department. Sorting of all incoming mail daily and forward to appropriate department and/or staff. Restrict all applicable accounts accurately and in a timely manner with Collections Manager's approval. Proper handling and processing of all consumer credit counseling proposals; insure accounts are handled and maintained accurately. Prepare delinquency progress reports with accuracy as requested by manager for review. Transfer funds upon request and when required to collect delinquent accounts. Review and maintain all bankrupt accounts and ensure proper action and follow up. Assignment of repossession; with proper manager approval, proper follow-up with the repo agent to insure timely recovery. Retrieve files from different branches when needed. Keep all file maintenance current as it applies to collections. Coach and educate members on the importance of timely payments. Research and analyze accounts for any CPI issues due to premiums and/or refunds and make proper recommendations to Collections Manager for payment adjustment if needed. Understand compliance issues & attends training as they relate to the Collector I position, including, but not limited to Bank Secrecy Act; Reg P; Patriot Act. Loan interviewing for members that need assistance due to a financial hardship, taking detailed application on Meridian Link and determine best way to assist member, present outcome to Collections Manager. Presents oneself as a positive role model with coworkers and members with the Investment in Excellence techniques. Education/Experience: Must be at least 18 years of age. Must be a graduate of an accredited high school or have the equivalent of a high school diploma (G.E.D. certificate). Excellent verbal and written communication skills are necessary. Must have knowledge of office machines and equipment and be able to type. Patience, tact, enthusiasm and positive attitude toward the members and general public. General Requirements: Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to: Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace. Adheres to policy on Drug Free Workplace. Complies with company policies and procedures and local, state and federal regulations. Interacts in a tactful and diplomatic manner with members, general public, and co-workers to provide a safe and efficient environment which ensures the self-respect, personal dignity, rights and physical safety of each individual. Maintains a dependable attendance record and adheres to standards of cleanliness, grooming, hygiene and dress code. Physical Requirements: Requires sitting for long periods of time, some standing, walking, kneeling, stooping, bending, lifting, grasping and fine hand coordination. Visual and aural acuity required. Finger and hand dexterity required. Must be able to lift 15 pounds maximum, with occasional lifting and/or carrying of objects weighing up to 10 pounds. Requires ability to remain calm under stressful situations. Must be able to access and navigate each department at the organization's facilities. State Employees Credit Union offers a highly competitive benefits package Applications must be received by Human Resources State Employees Credit Union of New Mexico is an Equal Opportunity Employer Equal Opportunity Employer, including disabled and veterans.
    $18.5-23.1 hourly 20d ago
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  • Driver / Data Collector in Artesia, NM

    TSMG

    Collector job in Artesia, NM

    Service Measure (SM) is a field data collection company founded in 2013 in New York. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges. Project objective The goal of the project is to help collect images of streets, main points of interest and public areas in the USA. The project is performed on cars with 360 cameras mounted on top that image the area around the vehicle and store those images on computers inside the vehicle. Later, this data will be used to enhance one the most popular online maps in the world. The data collectors will be given specific routes around public streets and areas, specifically targeting commercial districts and historical sites. Due to poor weather conditions some areas will be visited multiple times in order to collect the best quality of imaging. The project is expected to last from 3 to 6 months and will cover different data collection areas. The ideal candidate enjoys driving, knows well the area, traffic trends, is highly responsible and reliable. The schedule expected on the project is Monday-Friday, 8 hours/day 40 hours per week. Due to weather downtime, work on weekends is possible.Requirements: Must have a valid Driver Licence; Good driving skills and clean driving record; General car knowledge would be a plus; Enjoys driving, within standard business hours; Available for a minimum of 3 months; Must have private monitored parking space for corporate vehicle; Great communication and reporting skills; Tech savvy (drivers will use Gmail, Google Forms and Google Meet); High level of responsibility; Self-motivated and detail oriented; Must be able to successfully pass a background check (criminal and driving record). We would be happy to get to know you and your skills better and see how we can support each other's growth. Please apply and let's meet! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $30k-34k yearly est. 28d ago
  • Junior Accounts Receivable Billing Specialist

    Align Technology 4.9company rating

    Collector job in Belen, NM

    Align is the industry leader and innovator in medical devices focused on transforming smiles and changing lives through digital dentistry. Align, the makers of Invisalign, is looking for a Junior Accounts Receivable Billing Specialist. This exciting role is part of a collaborative team supporting the billing operations across multiple regions. The Billing Specialist will be responsible for the accurate and timely creation, validation, and processing of invoices, as well as managing credit processing and resolving billing-related issues to ensure seamless customer experience and compliance with company policies. This position supports Align Technology's mission of delivering the next generation of clear aligners to our customers. Join our dynamic and forward-thinking team and help us create millions of smiles around the world. Role expectations * Generate and process customer invoices in alignment with contractual terms and billing schedules. * Validate billing data accuracy (e.g., pricing, customer details, product or service codes) prior to invoice generation. * Ensure timely submission of invoices through customer portals, email, or electronic systems as required. * Monitor and resolve billing discrepancies, including incorrect pricing, duplicate invoices, or missing data. * Collaborate closely with internal teams such as Sales, Customer Advocacy, and Finance to address billing inquiries or escalations. * Assist with month-end close activities, including invoice reconciliations and reporting.
    $32k-41k yearly est. Auto-Apply 23d ago
  • Driver / Data Collector in Santa Fe, NM

    Tsmg

    Collector job in Santa Fe, NM

    Service Measure (SM) is a field data collection company founded in 2013 in New York. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges. Project objective The goal of the project is to help collect images of streets, main points of interest and public areas in the USA. The project is performed on cars with 360 cameras mounted on top that image the area around the vehicle and store those images on computers inside the vehicle. Later, this data will be used to enhance one the most popular online maps in the world. The data collectors will be given specific routes around public streets and areas, specifically targeting commercial districts and historical sites. Due to poor weather conditions some areas will be visited multiple times in order to collect the best quality of imaging. The project is expected to last from 3 to 6 months and will cover different data collection areas. The ideal candidate enjoys driving, knows well the area, traffic trends, is highly responsible and reliable. The schedule expected on the project is Monday-Friday, 8 hours/day 40 hours per week. Due to weather downtime, work on weekends is possible.Requirements: Must have a valid Driver Licence; Good driving skills and clean driving record; General car knowledge would be a plus; Enjoys driving, within standard business hours; Available for a minimum of 3 months; Must have private monitored parking space for corporate vehicle; Great communication and reporting skills; Tech savvy (drivers will use Gmail, Google Forms and Google Meet); High level of responsibility; Self-motivated and detail oriented; Must be able to successfully pass a background check (criminal and driving record). We would be happy to get to know you and your skills better and see how we can support each other's growth. Please apply and let's meet!
    $30k-34k yearly est. Auto-Apply 60d+ ago
  • Billing Specialist Espanola Administration

    El Centro Family Health 4.1company rating

    Collector job in Espanola, NM

    As a Federally Qualified Health Center, 501c3, our mission is to provide affordable, accessible, quality health care to the people of Northern New Mexico. We strive to improve the quality of life by bringing primary health care and basic health education to the people of Northern New Mexico through a system of clinics and cooperative programs. El Centro offers vital health services in a caring and supportive environment. El Centro Family Health is seeking a full-time Billing Specialist, dedicated to serving the needs of our community. An ideal candidate should possess the following qualities: * Strong interpersonal communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. * Attention to detail. * Willing to travel to outlying clinics as needed. * Excellent communication skills. * Knowledge and fluent skills of Microsoft Office Excel and Word applications, internet explorer usage, and Outlook. JOB SUMMARY: Under the supervision of the Chief Finance Officer, the Billing Specialist I work with the External Billing Coordinator as required to perform a variety of clerical duties in the maintenance of clinic patient's accounts, performing all work with accuracy and in a timely manner. Performs related to clerical work as required. PERFORMANCE REQUIREMENTS: The duties recorded below are intended to accurately represent the duties of the class and are not intended to cover every single duty of the class and are not intended to cover every single duty of the job. * Performs all data entry requirements needed to accurately and expediently transfer source document data into billing system. * Maintains quality control in the area of data entry by proofing work prior to actual posting of transactions. * Maintains established goals. * Communicates in a professional manner when addressing possible source data inconsistencies with other departments or clinics. * Maintains accurate source entry materials or documents. * Answers telephone and assist customers responds to inquiries regarding bills and billing procedures. * Maintains a filing system for all assigned bookkeeping. * Resolves billing issues with patients and payers. * Works with other departments to resolve billing issues causing denials. * Performs general clerical duties as required, including typing correspondence. * Operates a variety of office equipment including computers, printers, typewriter, copier, calculator, fax machine, telephone, etc. * May provide English-Spanish oral and written translation. * Performs other duties as may be assigned. EDUCATION: High School diploma or Equivalent. EXPERIENCE: Requires ability to work with computers and 10 key calculators. COMPETENCY: Required at the end of Introductory Period and annually thereafter. CERTIFICATION: Works toward Billing Specialist Certification and obtains within 2 years of hire.
    $28k-33k yearly est. 60d+ ago
  • Accounts Receivable Specialist, Customer Service Operations

    Cardinal Health 4.4company rating

    Collector job in Santa Fe, NM

    **Remote Hours: Monday - Friday, 7:00 AM - 3:30 PM PST (or based on business need)** **_What Accounts Receivable Specialist II contributes to Cardinal Health_** Account Receivable Specialist II is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA. + Demonstrates knowledge of financial processes, systems, controls, and work streams. + Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls. + Possesses understanding of service level goals and objectives when providing customer support. + Demonstrates ability to respond to non-standard requests from vendors and customers. + Possesses strong organizational skills and prioritizes getting the right things done. **_Responsibilities_** + Submitting medical documentation/billing data to insurance providers + Researching and appealing denied and rejected claims + Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing + Following up on unpaid claims within standard billing cycle time frame + Calling insurance companies regarding any discrepancy in payment if necessary + Reviewing insurance payments for accuracy and completeness **_Qualifications_** + HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred + 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred + Strong knowledge of Microsoft Excel + Ability to work independently and collaboratively within team environment + Able to multi-task and meet tight deadlines + Excellent problem-solving skills + Strong communication skills + Familiarity with ICD-10 coding + Competent with computer systems, software and 10 key calculators + Knowledge of medical terminology **_What is expected of you and others at this level_** + Applies basic concepts, principles, and technical capabilities to perform routine tasks + Works on projects of limited scope and complexity + Follows established procedures to resolve readily identifiable technical problems + Works under direct supervision and receives detailed instructions + Develops competence by performing structured work assignments **Anticipated hourly range:** $22.30 per hour - $32 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 10/5/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $22.3-32 hourly 26d ago
  • Collections Clerk

    Taos County, Nm

    Collector job in Taos, NM

    Human Resources 105 Albright Street, Suite J Taos, New Mexico 87571 Telephone: ************** Facsimile: ************** *********************** Email applications to ************************ Employment Opportunity Internal/External Open Until Filled JOB TITLE: Collections Clerk SALARY: $15.97 DEPARTMENT: Solid Waste POSITION STATUS: FULL-TIME FLSA STATUS: Non-exempt UNION ELIGIBILITY: Eligible I. Position Function SUMMARY: Under the direction of the Solid Waste Coordinator and /or Finance Director the Collections Clerk performs a variety of working level, customer service, para-professional accounting and bookkeeping duties as needed to expedite various day-to-day functions of the Solid Waste Department and as receptionist for the Finance Department, provides first-line contact to the public. Department Job Assignments: This is intended to be somewhat general in nature with respect to the job family, and as such it does not detail all duties of a particular job assignment. Additional duties, responsibilities, and accountabilities may be assigned to an employee in this position depending on the Department Job Assignment. II. ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES: The following statements are essential functions of this position and not intended to be all-inclusive; rather, they are intended to describe the general nature and level of work to be performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of the employee, and an employee may be directed to perform other reasonably related job duties and responsibilities. The incumbent will be required to follow any other instructions and to perform any other duties reasonably requested by their supervisor. Taos County reserves the right to revise or change the job duties and responsibilities as the need arises, based on business need, and this may be updated accordingly. This Job Description does not constitute a written or implied contract of employment. Job Duties: * Maintains effective customer relations and performs customer service daily. * Accepts customer payments and/or exemption paperwork as needed. * Reviews exemption documents and applications from customers and private contractors; verifies information and processes exemption applications according to established procedures; assures proper account information is computer entered. * Receives incoming calls and provides specific assistance to Solid Waste customers, responds to customer concerns determines probable solutions and apprises departmental supervisor of customer issues if direction is needed. * Receives and posts various vendor and account payments into county operating system; assures accuracy with deposit(s) into established fund line items; * Performs daily reconciliation of deposits and assigned cash box, assures records balance; * Monitors collection status, determines need to follow up by contacting customers; prepares monthly status report of outstanding payments; performs research on accounts being prepared for collections. * For identified delinquent accounts: processes required collection activities, to include but not limited to; pre-collection mailing preparation and follow-up; assures proper posting and recording of collection results to maintain data accuracy. * Researches property status on assessor's office database; verifies owner information on mobile home transfers; researches paperwork on file for Solid Waste exception status; procures necessary paperwork from customers when documentation is not available. * Pulls and prepares old or outdated paperwork for archive process; assists with researching and procuring necessary paperwork to help maintain clean customer database files; * Provides backup for private hauler, waste management, mobile home parks and homeowner association exemption verifications. * Contacts and coordinates with utility billing departments for customer lists to ensure proper account coding for solid waste database; contacts and coordinates with homeowner associations and mobile home park representatives for tenant and association participation lists to ensure proper coding; contacts and coordinates with private hauler representatives to obtain customer lists for additional coding and customer verifications; monitors and verifies billing status for each account. * Prepares various billings, delinquent notices, disability forms and vacancy forms for mailing to customers; updates account records based upon approved documentation, assures proper charges, prints billing notices, sorts, separates, labels and mails billings. * Researches customer correspondence; initiates customer correspondence utilizing form documents and information brochures. * Manages Solid Waste customer complaints, questions, etc.; responds to questions and concerns by referring individuals to appropriate personnel for assistance; acts as a front-line receptionist for the Finance department; * Receives and posts various customer payments into county operating system; assures payments and adjustments are properly coded; prepares Promissory Notes when needed to assist customers in paying large balances. General Duties and Responsibilities: * Works collaboratively, cooperatively, and in coordination with fellow team members and with others in the organization, treats them with respect, courtesy and consideration, and shows understanding and the appropriate support of other team members to help get the job done. * Provides assistance, information, guidance and resources to diverse groups of customers, clients and others outside of the organization; treats them in a friendly manner with professionalism, helpfulness, respect, courtesy and consideration at all times regardless of circumstances. * Maintains regular, dependable attendance and punctuality, and physical presence at the assigned worksite; must interact directly with people at the worksite on a regular basis. * Complies with and actively supports all applicable workplace environmental health and safety policies, work rules, and practices, giving maximum effort to performing job functions in a manner that protects the health and safety of the employee, co-workers, and the general public. * The incumbent in this position may have access to sensitive and proprietary company data, personal client/customer data, personal employee data, and other sensitive information, and an essential job duty is the maintenance of strict confidentiality of such information in accordance with Taos County policy, and federal/state/local laws and regulations (e.g., HIPAA, FACTA, etc.). * Performs other duties as assigned and which are deemed necessary or desirable by Taos County. III. CORE TAOS COUNTY VALUES, BEHAVIORS, & COMPETENCIES: As a requirement of their employment, all Taos County employees are expected and required to support and demonstrate Taos County's core values and behaviors, and to perform the essential functions and elements of this position competently. Employees are expected to demonstrate these values and behaviors through their behavior and performance throughout the course of the introductory period of employment and continuing throughout employment with Taos County. The values, behaviors, and competencies that need to be demonstrated by all Taos County employees include but are not limited to: * Quality/Compliance: Achieving a standard of excellence with our work processes and outcomes, honoring Taos County policies and all regulatory requirements. * Customer/Client focus: Striving for high external and internal customer/client satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the customer/client, rather than on self, department, or organization. * Clear Communication: Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listens attentively and ensures all parties involved understand communication; responds in a timely manner using appropriate communication methods. * Interpersonal Skills: Interacts effectively with others using discretion, empathy and self-regulation when working toward resolution of divergent interests; recognizes and appreciates the quirky or unusual traits of others. * Professional Expertise: Achieves a proficient level of ability or knowledge in job-related areas; continues to grow with the changing requirements of the job. * Adaptability: Adjusts to changing circumstances by altering attitudes and behaviors; displays resilience and flexibility in response to setbacks and stressful situations with energy and optimism. * Collegiality: Being helpful, respectful, approachable, and team oriented, building strong working relationships and a positive work environment. * Initiative: Takes action to influence events, generate ideas for improvement, takes advantage of opportunities, and does not wait to be told what to do next. * Efficiency and Continuous Improvement: Planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things * Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement in personal and professional growth & development, performance, and productivity. * Team Player: able to work collaboratively with others in the organization, and to work well with diverse groups of people and gain and maintain the respect of others, both inside and outside Taos County. * Decision Making: Uses sound judgment to make good decisions based on information gathered and considers all pertinent facts and alternatives before deciding. Commits to decision. * Performance Standards: Sets and maintains high performance standards. Pays close attention to detail, accuracy and completeness and follows up on work outputs. * Problem-Solving: Analyzes problem by gathering and organizing all relevant information. Identifies cause and effect relationships and comes up with best solution. * Integrity: Shares complete and accurate information. Maintains confidentiality and meets own commitments and adheres to organizational policies and procedures. * Motivation: Displays energy and enthusiasm, commits additional effort, and maintains a high level of productivity and self-direction. IV. POSITION SPECIFICATIONS: Fair Labor Standards Act Provisions: This position is non-exempt under the provisions of the Fair Labor Standards Act and is subject to the organization's policies and procedures pertaining to overtime hours. Independence of Action; Supervision Received: The Collections Clerk works under general supervision of the Solid Waste Coordinator and /or Finance Director. Employee works alone on routine work and checks with supervisor only when in doubt. Production generally precedes a check on the quality control. Established methods and procedures are clearly established, and general instructions provided. Supervision Exercised: The Collections Clerk is responsible for own work and has no supervisory authority or responsibility; although the Collections Clerk may be responsible for organizing and reviewing the work of volunteers or others working on special projects s/he is overseeing that are assigned by the position's supervisor. Coordination and Cooperation with Internal and External Parties: Internal: Responds to requests for information from the Solid Waste Coordinator and /or Finance Director; and works with other department staff on issues and special projects that may have a moderate impact on provision of Taos County's programs and services. External: Employee has a minimal amount of independent contact with external parties. Under direction of the Solid Waste Coordinator and /or Finance Director, may work with external vendors, applicants, agencies, and others to provide accurate services. V. POSITION AUTHORITIES AND ACCOUNTABILITIES: General: Position has moderate level of line responsibility and moderate authority to make independent decisions over an assigned function. A person in this position regularly takes responsibility for a key operation or function due to their level of accountability. Budgetary/Financial Authority and Accountability: Position has low to no level of accountability for budgetary or financial decisions, and decisions will have a low level of impact on resource utilization within Taos County. Not responsible for impact on an operating budget for the Department. Equipment/Asset/Material Authority and Accountability: Position has a low level responsibility for equipment & other assets, materials, and supplies; proper utilization is required plus accountability for first-level maintenance may be required. VI. POSITION QUALIFICATIONS AND REQUIREMENTS: As a requirement of their employment, all Taos County employees are expected and required to perform the essential functions and elements of this position competently, demonstrating adequate progress throughout the course of the training and introductory period of employment and continuing throughout employment with Taos County. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: Required: * High School Diploma (or GED or High School Equivalence). * At least two (2) years directly related experience. Substitution: * Additional education or professional training may substitute for experience requirement. Language Requirements: Required: Ability to read and write English in order to understand and interpret written procedures and technical manuals. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from vendors, contractors, supervisors, co-workers, residents, and city/county agencies. Preferred: Bi-lingual (English/Spanish) Certification, Licenses and Registrations: * Must have (or obtain within 3-months from the date of hire) and maintain a current, valid State of New Mexico driver's license; must have and maintain a Taos County-insurable driving record. Training/Professional Development Requirements: * Must successfully complete all Taos County-required safety and other training within required timeframes * Must successfully pass and maintain training certification in all state, Taos County, and/or other training requirements of the position and job assignment. * Additional training requirements for this position may be mandated by Taos County. Tools and Equipment Used: An employee in this position must be knowledgeable and skilled in the safe use and maintenance of the following tools and equipment: * Standard office equipment and software, including desktop computer, and standard MS-Office applications or equivalent. * Must be able to operate a company vehicle Other: * In accordance with the conditional offer of employment, individual must pass drug screen, and other required background investigations. * Additional drug screening and background investigations may be required depending on the job assignment, regulatory or policy requirements, job transfer, or in accordance with Taos County's Drug-Free Workplace policy. VII. PHYSICAL & MENTAL DEMANDS and WORKING CONDITIONS The physical and mental demands, and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Physical Effort and Demand: * Little to no physical demand is required to perform the work; an employee in this position frequently sits at a desk or workstation. Visual Acuity, Hearing, Speaking, Manual Dexterity: * Must have visual acuity and manual dexterity to perform timely and accurate data entry; * Must be able to make individual, small group, and large group presentations as required by position * Must effectively convey ideas, images and goals to diverse group of personalities. Mental Demand: * Effective performance requires continual thinking and attention to work/detail demanded by the essential functions of the job. * Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action. * Must be able to work non-standard work hours occasionally, as required to fulfill job responsibilities. Environment/Working Conditions: * Little to no hazardous conditions exist in the work environment. The work environment is pleasant; only minimal negative physical factors exist. * Minimal amount of negative psychological factors; these factors must be addressed and considered in the performance of duties and have minimal potential for a negative impact on job employees. Driving/traveling needs: * May be required to us a county vehicle during working hours to travel to various sites throughout the county. * May have occasional need to travel for training and conferences both in and out of town. Safety-Sensitive Position Designation: * This position is not classified by Taos County as "safety-sensitive." Conditions of Employment * Employees are required to be in compliance with Taos County's policy on current influenza and other vaccination requirements for employees.
    $16 hourly 60d+ ago
  • Collections Agent (Hiring Immediately)

    Onemci

    Collector job in Las Cruces, NM

    COLLECTIONS AGENT Join our team and grow with us! We need collections agents to respectfully recover past due consumer accounts. In this role, you will complete our professional recovery agent training, then work to resolve open accounts with customers. You will be responsible for using negotiation methodologies, maintaining trustful customer relationships, and ensuring timely payments toward recovery goals. If you believe you have a persuasive personality and enjoy helping people toward their financial goals, this is the career for you. We provide a professional environment, great pay structure, and plenty of new accounts! You provide the work ethic and professional attitude. This is an experienced-level position that offers on the job paid training. Compensation is commensurate with experience. Prior contact center experience, experience in customer service, tech support, sales, or back-office support is required. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Do you strive for excellence and enjoy helping others? This position is responsible for reaching out to open accounts using the latest contact center technology and ethical recovery strategy. Improve relations with open accounts and promote brand awareness as you become a highly trained expert on products, technology, and business process. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Utilize various contact technology and recovery strategies to locate right parties Understand the customers situation and identify best means of payment plan Negotiate payment terms with empathy, tact, and professionalism Make outbound and receive inbound calls Follow all required scripts, policies, and procedures Respond effectively to common challenges to collection calls while discussing means of resolving open accounts Meet monthly goals and perform other assigned duties Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused and self manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. ................ The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
    $22k-35k yearly est. Auto-Apply 60d+ ago
  • Utility Billing Specialist AF ($3,000.00 Hiring Incentive)

    City of Rio Rancho, Nm

    Collector job in Rio Rancho, NM

    Hiring Incentive will be paid out in three equal installments. The Utility Billing Specialist compiles utility data, prepares invoices and utility bills, updates the utility database, produces regular and special billing, and produces water and wastewater consumption reports. Education / higher education: High School Graduate or equivalent Minimum number of years of directly related experience: Three years in customer accounts, banking, computer billing, and report analysis. Education and/or experience preferences: Associates Degree in Accounting. Driver's License requirement: None Required Endorsements: None Note -- For any driver, driving record must always meet City driving and insurability standards. Required certifications, licenses or registrations: None Preferred certifications, licenses or registrations: None Knowledge: Utility billing concepts and processes; Utility customer accounts, meter routes and billing cycles; Software, computer hardware including field computers, and computer processes; Some knowledge of accounting principles, practices, and methods of accounting; Office practices and procedures; and, Some knowledge of laws and statutes concerning accounting procedures. Skills: Must be able to type rapidly and accurately enough to successfully produce documents/spreadsheets, communicate via e-mail, or perform data entry as necessary to accomplish the essential functions of the position (must test at or above 30 net words per minute). Use of technology, equipment and software typically used in the office environment. Accurately processing electronic transactions, data entry, and operation of standard office equipment, which includes computer, calculator, and/or copier; Working with a wide variety of people with different levels of authority; Organize workload; Effectively operate standard office equipment (calculator, telephone, fax, copier) and a personal computer and client/server computer with complex tables and databases. Abilities: Learn water and wastewater ordinances; Apply accounting principles, practices, and methods; Detect discrepancies in financial and accounting records; Maintain accurate records and prepare reports; Write routine correspondence; Interact in a courteous and professional manner with internal and external customers; Read, comprehend and carry out detailed but routine written or oral instructions; and, Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and to compute rate, ratio, and percent. Interaction with Groups/Agencies/Entities: Internal: Works with other division managers, customer service supervisor utility service field technicians, utility services specialist, and accounting staff. External: Works with utility customers and vendors. The following functions are typical for this position. The omission of specific functions does not exclude them if the work is similar, related or a logical assignment for this position. Other duties may be required and assigned. * Downloads meter reading information from field staff. Prepares and produces utility bill data based on field information. Compiles reports and transmits information electronically to contracted vendor for printing and mailing. Coordinates scheduled delivery of utility bills and billing inserts with the contract mailing service. * Runs and analyzes the daily exception reports from the HTE system, checking for abnormal readings and field comments such as defective meters or illegal water connections. Prepares and closes work orders for corrective actions in order to ensure proper billing. Reviews and corrects information in the HTE database. * Posts late and special meter readings and estimated readings. Marks accounts for no bill when irregular conditions cannot be resolved before billing date. Identifies and corrects errors made by Utility Service Technicians. Assigns and downloads meter routes into handheld computers used by the Utility Service Technicians. Coordinates daily tasks with Utility Service Field Supervisor as needed. * Works closely with Utilities Service Specialist on AMR meter exchange and rehab program, along with the new meter installation inspections. Maintains database tracking progress of these programs. * Inputs new meter information into HTE for meter change outs, mails letters to customers for severe bill corrections such as reversed, stopped, or incorrect meters. * Reviews AMR exception reports for issues, creates leak letters, calls customers on flagged accounts for possible leaks. * Prepares and processes interdepartmental and bank draft payments. Works in conjunction with banks and Finance Department to cancel or reverse bank drafts, and reverse payment on HTE if needed. * Processes delinquent utility accounts for second billing notices; may serve as a back-up to process work orders to discontinue service for past due accounts. * Analyzes customer accounts to determine the Winter Quarter Average factor to calculate wastewater charges for upcoming year. Recommends changes and corrections. * Produces financial reports, reviews, ensures interdepartmental and ACH batches balance and distributes reports to the Utilities Enterprise Fund accounting staff. * May assist Customer Service Supervisor with training of Utilities Service Specialists and may assist with workload priorities as needed.
    $24k-31k yearly est. 19d ago
  • Insurance Billing Specialist

    Cottonwood Springs

    Collector job in Las Cruces, NM

    " Job Title: Insurance Biller II Job Type: Full-time Your experience matters At Memorial Medical Center, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve. How you'll contribute You'll make an impact by utilizing your specialized plan-of-care intervention and serving as a patient-care innovator. You will shape exceptional patient journeys every day and leverage your skills and our cutting-edge technology to directly impact patient wellbeing. Why join us We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities. Qualifications and requirements Assists with all functions associated with the Central Billing office. Processes unpaid accounts by contacting insurance payers. Goes above and beyond to be sure all accounts are worked and helps management with training and department process improvement. High school diploma or equivalent. Minimum one (1) year experience in medical office or clerical background. Demonstrated skills in working with computers. Knowledge of collection practices with insurance payers. Knowledge of governmental, legal, and regulatory provisions related to collection activity. Certification or completion courses must meet the standards of Memorial Medical Center. Job Description outlines physical requirements of the position. About Us Memorial Medical Center is a 199 bed acute medical/surgical teaching hospital located in Las Cruces, NM, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters. EEOC Statement “Memorial Medical Center is an Equal Opportunity Employer. MMC is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.” Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran "
    $23k-31k yearly est. Auto-Apply 54d ago
  • UTILITY BILLING CLERK

    City of Alamogordo, Nm

    Collector job in Alamogordo, NM

    Under general supervision, performs daily work assignments for the Utility Billing Division of the Finance Department in accordance with the Employee Manual, Department Policies and Procedures, City of Alamogordo Ordinances, and any applicable State or Federal authority. RECRUITMENT QUALIFICATIONS Required: * High School Diploma or GED; * At least two (2) years of experience cashiering and accepting multiple forms of payment including cash; * One (1) year of experience in a high-volume face-to-face/in-person customer service position; * Must be bondable; * Or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities. Desired: * Experience with Tyler Technologies software related to utility billing. PRIMARY DUTIES AND RESPONSIBILITIES Essential Duties * Courteously and professionally greets and responds to utility billing customer inquiries by telephone, email, or in person; * Informs and educates customers about City utility services, programs, ordinances, policies, and billing procedures; * Provides information to customers regarding their accounts and updates general customer information accordingly; * Responds to customer requests or issues, and satisfactorily resolves those issues by researching files and records in a timely manner; * Analyzes water usage data and explains data to customers; * Processes utility service applications and enters account information into the utility billing software to start or close customer utility accounts, including new meter installations; * Utilizes Otero County and State of New Mexico online records; * Generates appropriate work orders for utility services and routine repairs, and processes when complete; * Accepts forms or applications with required documentation for utility programs, including but not limited to the Leak Abatement Program and the Low Flow Incentive Program; * Receives, posts, and processes payments for utility bills from customers through mail or in person, and all matters related to utility billing; new customer accounts, connection fees, disconnections, and deposits; * Receives general billing payments, assessments, permits, registrations, and cash deposits from other City departments; * Accountable for daily cash receipts, balancing a cash drawer, and bank deposit slips; * Processes daily download and upload utility payment files from and to online banking sources; * Performs audits of completed utility service applications for accuracy; * Maintains scanning and filing for the Utility Billing division; performs file maintenance of all utility billing financial documents and record retention procedures; * Directs customers to appropriate departments when necessary; * Contributes to a high-quality work culture through participation in training and mentoring to develop skills, including safety-related training and skills; * Interacts professionally and provides excellent customer service to all levels of City staff and citizens to ensure high operational and service standards; and * Performs duties in accordance with the Employee Manual, Department Policies and Procedures, City of Alamogordo Ordinances, and any applicable State or Federal authority. OTHER IMPORTANT DUTIES * Assists in maintaining pertinent files for annual financial audit; * May provide guidance to less experienced personnel; * Maintains the confidentiality of information obtained during the performance of duties; and * Performs such other duties as may be assigned. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Position : 81740001 Code : 250043-1 Type : INTERNAL & EXTERNAL Location : CUSTOMER SERVICE STAFF Job Family : FINANCIAL/ACCOUNTING Job Class : UTILITY BILLING CLERK Posting Start : 01/09/2026 Posting End : 01/23/2026 MINIMUM HOURLY RATE: $16.22
    $16.2 hourly 3d ago
  • Collection Specialist

    Global Tekmed Holdings

    Collector job in Las Cruces, NM

    COMPANY OVERVIEW Global TekMed Holdings is dedicated to simplifying the intricate processes faced by Veterans through innovative technology and exceptional service. We take pride in honoring all Veterans by providing an unparalleled client experience and acting as their reliable partner in navigating complex procedures with skill and efficiency. POSITION OVERVIEW The Collection Specialist role is a full-time opportunity within our Accounting Department, focused on recovering funds owed to the company for services rendered. The main duty of the Collection Specialist involves contacting clients who have not met their financial commitments through various communication channels. The ideal candidate will possess a strong motivation and proactive attitude, along with a willingness to adapt their strategies to maximize collections. This position requires a personable and respectful approach, recognizing the importance of serving Veterans. The Collection Specialist should be goal-driven and capable of collaborating effectively within a team. Working under the supervision of the Collections Manager, the Collection Specialist will also contribute to additional tasks and projects aimed at enhancing the department's growth. SUPERVISORY RESPONSIBILITIES: None ESSENTIAL DUTIES & RESPONSIBILITIES: Locate and communicate with clients regarding overdue payments. Maintain record of status of collection efforts. Review financial status of clients to determine their ability to pay. Prepare reports and present data to Management and Revenue Affiliates. Negotiate payment plans based on management approval. Ensure fair debt collection practices are maintained. Stay current on relevant regulations. Resolve disputes related to payments or account statuses. Ensure Collection Manager is updated with collection efforts. Perform administrative tasks as assigned. Maintain a professional and respectful approach while dealing with clients. KNOWLEDGE, SKILLS, & ABILITIES: Good verbal and written communication skills. Excellent analytical skills with great attention to detail. EDUCATION & EXPERIENCE 1-3 years of previous collections experience preferred. Previous financial or account experience preferred. Previous customer service experience required. Previous experience with CRM software and accounting software preferred. Previous experience working with Veterans preferred. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT: Prolonged periods of standing or sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. BENEFITS: 401(k) Plan Medical Insurance Paid Holidays Paid Time off We are an Equal Opportunity Employer Global TekMed Companies (GTM) is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.
    $27k-36k yearly est. 60d+ ago
  • Medical Billing Specialist

    La Casa Famly Health Center 3.9company rating

    Collector job in Portales, NM

    The Medical Billing Specialist is responsible for billing and collecting of all accounts receivables (i.e., Medicare, Medicaid, private insurance, self-pay and any other accounts as deemed necessary by the Director of Insurance and Billing). Duties include collecting and entering claim information, verifying and ensuring that insurance claims are submitted correctly and timely, and following up with insurance carriers on unpaid or rejected claims, answering patient inquiries on account status and charges and posting payments on patient accounts. Interested applicants should send resume to: La Casa Family Health Center Attn: Human Resources P.O. Box 843 Portales, NM 88130
    $23k-30k yearly est. 43d ago
  • Collector I

    State Employees Credit Union 3.8company rating

    Collector job in Santa Fe, NM

    Job Description Collector I REPORTS TO: AVP/Collections Manager SUPERVISES: N/A JOB STATUS: Non- Exempt JOB GRADE 8: $18.51 - $23.14 Targeted Hourly Rate works on-site. Remote work is not available at this time. JOB SUMMARY: The Collector I is responsible for providing support to the Collections Department. The Collector I facilitate the resolution of delinquent, legal, and special circumstance accounts with the skills to ensure proper collections of delinquent loans, State ECU issued credit cards, negative shares, and ODP accounts. Make follow-up telephone calls, ensure proper letter(s) are sent out to all parties on all delinquent accounts and maintain accurate record keeping on all delinquent accounts. All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management. Duties/Responsibilities: Everyone in the position performs the tasks. The job exists so the tasks may be performed (i.e., a teller is employed to accurately process member transactions). The job could not be done if the tasks were not completed. Non-performance of the tasks, even if the tasks are performed infrequently, would be serious (i.e. inability to perform required tasks). Job Related Travel - As required. Other duties as assigned. Required Skills/Abilities: Research and analyze assigned accounts; evaluate past collection efforts prior to initiating member contact. Contact members to determine the reason for the past-due condition of loans and help them develop a plan to bring the loans up to date. Make recommendations on actions that should be taken if loan collateral is in jeopardy, recommending accounts to manager for legal and/or repossession, and when approved, prepares and forward the necessary paperwork to the proper outlet. Determine most effective means of collection for each assigned account and send appropriate collection letters as needed for proper collection efforts. Follow up daily on broken payment arrangements. Utilizes available resources and skip tracing techniques for each account including but not limited to: pulling files, calling references, pulling credit reports, calling other creditors and field calls as necessary. Collection of charge off accounts as assigned by Collections Manager. Answer incoming calls for the collection department. Sorting of all incoming mail daily and forward to appropriate department and/or staff. Restrict all applicable accounts accurately and in a timely manner with Collections Manager's approval. Proper handling and processing of all consumer credit counseling proposals; insure accounts are handled and maintained accurately. Prepare delinquency progress reports with accuracy as requested by manager for review. Transfer funds upon request and when required to collect delinquent accounts. Review and maintain all bankrupt accounts and ensure proper action and follow up. Assignment of repossession; with proper manager approval, proper follow-up with the repo agent to insure timely recovery. Retrieve files from different branches when needed. Keep all file maintenance current as it applies to collections. Coach and educate members on the importance of timely payments. Research and analyze accounts for any CPI issues due to premiums and/or refunds and make proper recommendations to Collections Manager for payment adjustment if needed. Understand compliance issues & attends training as they relate to the Collector I position, including, but not limited to Bank Secrecy Act; Reg P; Patriot Act. Loan interviewing for members that need assistance due to a financial hardship, taking detailed application on Meridian Link and determine best way to assist member, present outcome to Collections Manager. Presents oneself as a positive role model with coworkers and members with the Investment in Excellence techniques. Education/Experience: Must be at least 18 years of age. Must be a graduate of an accredited high school or have the equivalent of a high school diploma (G.E.D. certificate). Excellent verbal and written communication skills are necessary. Must have knowledge of office machines and equipment and be able to type. Patience, tact, enthusiasm and positive attitude toward the members and general public. General Requirements: Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to: Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace. Adheres to policy on Drug Free Workplace. Complies with company policies and procedures and local, state and federal regulations. Interacts in a tactful and diplomatic manner with members, general public, and co-workers to provide a safe and efficient environment which ensures the self-respect, personal dignity, rights and physical safety of each individual. Maintains a dependable attendance record and adheres to standards of cleanliness, grooming, hygiene and dress code. Physical Requirements: Requires sitting for long periods of time, some standing, walking, kneeling, stooping, bending, lifting, grasping and fine hand coordination. Visual and aural acuity required. Finger and hand dexterity required. Must be able to lift 15 pounds maximum, with occasional lifting and/or carrying of objects weighing up to 10 pounds. Requires ability to remain calm under stressful situations. Must be able to access and navigate each department at the organization's facilities. State Employees Credit Union offers a highly competitive benefits package Applications must be received by Human Resources State Employees Credit Union of New Mexico is an Equal Opportunity Employer Equal Opportunity Employer, including disabled and veterans.
    $18.5-23.1 hourly 21d ago
  • Driver / Data Collector in Santa Fe, NM

    TSMG

    Collector job in Santa Fe, NM

    Service Measure (SM) is a field data collection company founded in 2013 in New York. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges. Project objective The goal of the project is to help collect images of streets, main points of interest and public areas in the USA. The project is performed on cars with 360 cameras mounted on top that image the area around the vehicle and store those images on computers inside the vehicle. Later, this data will be used to enhance one the most popular online maps in the world. The data collectors will be given specific routes around public streets and areas, specifically targeting commercial districts and historical sites. Due to poor weather conditions some areas will be visited multiple times in order to collect the best quality of imaging. The project is expected to last from 3 to 6 months and will cover different data collection areas. The ideal candidate enjoys driving, knows well the area, traffic trends, is highly responsible and reliable. The schedule expected on the project is Monday-Friday, 8 hours/day 40 hours per week. Due to weather downtime, work on weekends is possible.Requirements: Must have a valid Driver Licence; Good driving skills and clean driving record; General car knowledge would be a plus; Enjoys driving, within standard business hours; Available for a minimum of 3 months; Must have private monitored parking space for corporate vehicle; Great communication and reporting skills; Tech savvy (drivers will use Gmail, Google Forms and Google Meet); High level of responsibility; Self-motivated and detail oriented; Must be able to successfully pass a background check (criminal and driving record). We would be happy to get to know you and your skills better and see how we can support each other's growth. Please apply and let's meet! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $30k-34k yearly est. 28d ago
  • Driver\Data Collector in Albuquerque, NM

    Tsmg

    Collector job in Albuquerque, NM

    Service Measure (SM) is a field data collection company founded in 2013 in New York. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges. Project objective The goal of the project is to help collect images of streets, main points of interest and public areas in the USA. The project is performed on cars with 360 cameras mounted on top that image the area around the vehicle and store those images on computers inside the vehicle. Later, this data will be used to enhance one the most popular online maps in the world. The data collectors will be given specific routes around public streets and areas, specifically targeting commercial districts and historical sites. Due to poor weather conditions some areas will be visited multiple times in order to collect the best quality of imaging. The project is expected to last from 3 to 6 months and will cover different data collection areas. The ideal candidate enjoys driving, knows well the area, traffic trends, is highly responsible and reliable. The schedule expected on the project is Monday-Friday, 8 hours/day 40 hours per week. Due to weather downtime, work on weekends is possible.Requirements: Must have a valid Driver Licence; Good driving skills and clean driving record; General car knowledge would be a plus; Enjoys driving, within standard business hours; Available for a minimum of 3 months; Must have private monitored parking space for corporate vehicle; Great communication and reporting skills; Tech savvy (drivers will use Gmail, Google Forms and Google Meet); High level of responsibility; Self-motivated and detail oriented; Must be able to successfully pass a background check (criminal and driving record). We would be happy to get to know you and your skills better and see how we can support each other's growth. Please apply and let's meet!
    $30k-34k yearly est. Auto-Apply 60d+ ago
  • Billing Specialist

    El Centro Family Health 4.1company rating

    Collector job in Espanola, NM

    Job Description As a Federally Qualified Health Center, 501c3, our mission is to provide affordable, accessible, quality health care to the people of Northern New Mexico. We strive to improve the quality of life by bringing primary health care and basic health education to the people of Northern New Mexico through a system of clinics and cooperative programs. El Centro offers vital health services in a caring and supportive environment. El Centro Family Health is seeking a full-time Billing Specialist, dedicated to serving the needs of our community. An ideal candidate should possess the following qualities: Strong interpersonal communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Attention to detail. Willing to travel to outlying clinics as needed. Excellent communication skills. Knowledge and fluent skills of Microsoft Office Excel and Word applications, internet explorer usage, and Outlook. JOB SUMMARY: Under the supervision of the Chief Finance Officer, the Billing Specialist I work with the External Billing Coordinator as required to perform a variety of clerical duties in the maintenance of clinic patient's accounts, performing all work with accuracy and in a timely manner. Performs related to clerical work as required. PERFORMANCE REQUIREMENTS: The duties recorded below are intended to accurately represent the duties of the class and are not intended to cover every single duty of the class and are not intended to cover every single duty of the job. Performs all data entry requirements needed to accurately and expediently transfer source document data into billing system. Maintains quality control in the area of data entry by proofing work prior to actual posting of transactions. Maintains established goals. Communicates in a professional manner when addressing possible source data inconsistencies with other departments or clinics. Maintains accurate source entry materials or documents. Answers telephone and assist customers responds to inquiries regarding bills and billing procedures. Maintains a filing system for all assigned bookkeeping. Resolves billing issues with patients and payers. Works with other departments to resolve billing issues causing denials. Performs general clerical duties as required, including typing correspondence. Operates a variety of office equipment including computers, printers, typewriter, copier, calculator, fax machine, telephone, etc. May provide English-Spanish oral and written translation. Performs other duties as may be assigned. EDUCATION: High School diploma or Equivalent. EXPERIENCE: Requires ability to work with computers and 10 key calculators. COMPETENCY: Required at the end of Introductory Period and annually thereafter. CERTIFICATION: Works toward Billing Specialist Certification and obtains within 2 years of hire.
    $28k-33k yearly est. 29d ago
  • Lead, Accounts Receivable Specialist

    Cardinal Health 4.4company rating

    Collector job in Santa Fe, NM

    **_What Customer Service Operations contributes to Cardinal Health_** Contracts and Billing is responsible for finance related activities such as customer and vendor contract administration customer and vendor pricing, rebates, billing (including drop-ships), processing chargebacks and vendor invoices and developing and negotiating customer and group purchasing contracts. + Demonstrates knowledge of financial processes, systems, controls, and work streams. + Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls. + Possesses understanding of service level goals and objectives when providing customer support. + Demonstrates ability to respond to non-standard requests from vendors and customers. + Possesses strong organizational skills and prioritizes getting the right things done. The Accounts Receivable Team Lead performs day-to-day AR functions with the goal of ensuring that all policies and procedures related to providing consistent, supervisor customer/patient care are adhered to, and service & production goals are met effectively and efficiently. They will work within the scope of responsibilities as dictated below with guidance and support from AR & Billing leadership teams. **_Responsibilities_** + Provides ongoing leadership and support to team associates to ensure that day-to-day service and production goals are met. + Assists management in monitoring associates' goals and objectives daily; motivates and encourages associates to maximize performance. + Provides ongoing feedback, recommendations, and training as appropriate. + Assists supervisors in ensuring staff adherence to company policy and procedures. + Assists supervisors in related personnel documentation as required, necessary, or appropriate. + Acts as a subject matter expert in claims processing. + Processes claims: investigates insurance claims; properly resolves by follow-up & disposition. + Lead and manage escalation projects, addressing complex issues and ensuring timely resolution to maintain optimal account receivables performance and client satisfaction. + Resolves complex insurance claims, including appeals and denials, to ensure timely and accurate reimbursement. + Verifies patient eligibility with secondary insurance company when necessary. + Bills supplemental insurances including all Medicaid states on paper and online. + Oversees appeals and denials management to maximize revenue recovery and minimize financial leakage, ensuring all claims are accurately processed and followed up in a timely manner. + Manages billing queue as assigned in the appropriate system. + Investigates and updates the system with all information received from secondary insurance companies. + Ensures that all information given by representatives is accurate by cross referencing with the patient's account, followed by using honest judgement in any changes that may need to be made. + Processes denials & rejections for re-submission (billing) in accordance with company policy, regulations, or third party policy. + Updates patient files for insurance information, Medicare status, and other changes as necessary or required as related to billing when necessary **_Qualifications_** + 6+ years of experience, preferred + High School Diploma, GED or technical certification in related field or equivalent experience, preferred + Proficiency in Microsoft Excel (e.g., pivot tables, formulas), preferred **_What is expected of you and others at this level_** + Takes the lead in effectively applying and teaching new processes and skills in order to accomplish a wide variety of assignments + Comprehensive knowledge in technical or specialty area + Ability to apply knowledge beyond own areas of expertise + Performs the most complex and technically challenging work within area of specialization + Preempts potential problems and provides effective solutions for team + Works independently to interpret and apply company procedures to complete work + Provides guidance to less experienced team members + May have team leader responsibilities but does not formally supervise **Anticipated hourly range:** $22.30 - $32.00/hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/8/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $22.3-32 hourly 34d ago
  • Accounts Receivable Specialist, Customer Service Operations

    Cardinal Health 4.4company rating

    Collector job in Santa Fe, NM

    ** **Hours: Monday - Friday, 8:00 AM - 4:30 PM EST (or based on business need)** **_What Accounts Receivable Specialist contributes to Cardinal Health_** Account Receivable Specialist is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA. + Demonstrates knowledge of financial processes, systems, controls, and work streams. + Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls. + Possesses understanding of service level goals and objectives when providing customer support. + Demonstrates ability to respond to non-standard requests from vendors and customers. + Possesses strong organizational skills and prioritizes getting the right things done. **_Responsibilities_** + Submitting medical documentation/billing data to insurance providers + Researching and appealing denied and rejected claims + Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing + Following up on unpaid claims within standard billing cycle time frame + Calling insurance companies regarding any discrepancy in payment if necessary + Reviewing insurance payments for accuracy and completeness **_Qualifications_** + HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred + 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred + Strong knowledge of Microsoft Excel + Ability to work independently and collaboratively within team environment + Able to multi-task and meet tight deadlines + Excellent problem-solving skills + Strong communication skills + Familiarity with ICD-10 coding + Competent with computer systems, software and 10 key calculators + Knowledge of medical terminology **_What is expected of you and others at this level_** + Applies basic concepts, principles, and technical capabilities to perform routine tasks + Works on projects of limited scope and complexity + Follows established procedures to resolve readily identifiable technical problems + Works under direct supervision and receives detailed instructions + Develops competence by performing structured work assignments **Anticipated hourly range:** $22.30 per hour - $28.80 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/16/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $22.3-28.8 hourly 26d ago
  • Driver\Data Collector in Las Cruces, NM

    Tsmg

    Collector job in Las Cruces, NM

    Service Measure (SM) is a field data collection company founded in 2013 in New York. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges. Project objective The goal of the project is to help collect images of streets, main points of interest and public areas in the USA. The project is performed on cars with 360 cameras mounted on top that image the area around the vehicle and store those images on computers inside the vehicle. Later, this data will be used to enhance one the most popular online maps in the world. The data collectors will be given specific routes around public streets and areas, specifically targeting commercial districts and historical sites. Due to poor weather conditions some areas will be visited multiple times in order to collect the best quality of imaging. The project is expected to last from 3 to 6 months and will cover different data collection areas. The ideal candidate enjoys driving, knows well the area, traffic trends, is highly responsible and reliable. The schedule expected on the project is Monday-Friday, 8 hours/day 40 hours per week. Due to weather downtime, work on weekends is possible.Requirements: Must have a valid Driver Licence; Good driving skills and clean driving record; General car knowledge would be a plus; Enjoys driving, within standard business hours; Available for a minimum of 3 months; Must have private monitored parking space for corporate vehicle; Great communication and reporting skills; Tech savvy (drivers will use Gmail, Google Forms and Google Meet); High level of responsibility; Self-motivated and detail oriented; Must be able to successfully pass a background check (criminal and driving record). We would be happy to get to know you and your skills better and see how we can support each other's growth. Please apply and let's meet!
    $30k-34k yearly est. Auto-Apply 60d+ ago

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